Job Title: Sales & Customer Support Executive (Voice Process)
Company Brand Name: BikeFixup
Location: Faridabad
Work Mode: Work from Office
Working Days: 6 Days a Week (Rotational Off)*
Key Responsibilities:
Sales Responsibilities:
Achieve monthly sales targets for memberships.
Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.
Provide detailed product knowledge and promote BikeFixup’s services effectively.
Maintain and update lead databases, ensuring timely follow-ups.
Prepare daily/weekly sales reports and analyze customer feedback.
Collaborate with the operations team for seamless service delivery.
Customer Service & Support Responsibilities:
Handle customer inquiries and resolve issues promptly with a professional attitude.
Ensure customer satisfaction by providing clear, accurate, and empathetic communication.
Assist customers in booking services and guide them through the process.
Address complaints or concerns and escalate unresolved issues to the appropriate team.
Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.
Qualifications & Skills:
Education: Minimum graduates preferred.
Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.
Skills:
Strong communication skills in Hindi & English.
Persuasive abilities and a target-driven mindset.
Empathy and problem-solving skills for customer support.
Basic computer knowledge for lead tracking and reporting.
Benefits:
Fixed salary + performance-based incentives.
Training and growth opportunities in a premium two-wheeler service brand.
Opportunity to build a rewarding career in a fast-growing industry.
Shubham Vishwakarma
Full Stack Developer - Averlon
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