Job Title: Sales & Customer Support Executive (Voice Process)
Company Brand Name: BikeFixup
Location: Faridabad
Work Mode: Work from Office
Working Days: 6 Days a Week (Rotational Off)*
Key Responsibilities:
Sales Responsibilities:
Achieve monthly sales targets for memberships.
Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.
Provide detailed product knowledge and promote BikeFixup’s services effectively.
Maintain and update lead databases, ensuring timely follow-ups.
Prepare daily/weekly sales reports and analyze customer feedback.
Collaborate with the operations team for seamless service delivery.
Customer Service & Support Responsibilities:
Handle customer inquiries and resolve issues promptly with a professional attitude.
Ensure customer satisfaction by providing clear, accurate, and empathetic communication.
Assist customers in booking services and guide them through the process.
Address complaints or concerns and escalate unresolved issues to the appropriate team.
Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.
Qualifications & Skills:
Education: Minimum graduates preferred.
Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.
Skills:
Strong communication skills in Hindi & English.
Persuasive abilities and a target-driven mindset.
Empathy and problem-solving skills for customer support.
Basic computer knowledge for lead tracking and reporting.
Benefits:
Fixed salary + performance-based incentives.
Training and growth opportunities in a premium two-wheeler service brand.
Opportunity to build a rewarding career in a fast-growing industry.
Shubham Vishwakarma
Full Stack Developer - Averlon
About CARZFIXUP
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🚀 About the Role
Are you ready to take on an exciting challenge in the world of premium travel services? We're looking for a dynamic and ambitious individual to drive growth, develop strategies, and make an impact in both B2C and B2B segments. If youre passionate about sales, market trends, and customer insights, this is the perfect opportunity for you.
🔹 Key Responsibilities
- Promote & Scale the Business Drive growth in both B2C and B2B markets.
- Understand Customer Needs – Identify market demands and tailor solutions accordingly.
- Optimize Business Operations – Improve processes to enhance efficiency and effectiveness.
- Market Trend Analysis – Work closely with the Planning team to identify opportunities and stay ahead of industry trends.
💡 What We’re Looking For
- Strategic Thinker – Ability to refine sales approaches with strong analytical skills.
- Innovative Mindset – Bring fresh marketing insights and creative sales tactics.
- Data-Driven Approach – Use data for market segmentation, targeting, and performance tracking.
- Customer-Centric – Understand customer behavior to create personalized sales pitches.
- Leadership Potential – Take ownership and contribute to a high-performance team.
- Fast Learner & Adaptable – Quick to grasp new processes and drive results.
✨ Why Join Us?
- 🌍 Exciting Growth Opportunity – Be part of a rapidly expanding business vertical.
- 📈 Impactful Work – Your ideas and strategies will directly shape our success.
- 🎯 Career Growth – Develop leadership and business skills for future career advancements.
- 🤝 Dynamic Team – Work with a passionate and driven team in a fast-paced environment.
If you’re ready to take your career to new heights, apply now and become part of our journey! 🚀
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Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.
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