
Job Title: Sales & Customer Support Executive (Voice Process)
Company Brand Name: BikeFixup
Location: Faridabad
Work Mode: Work from Office
Working Days: 6 Days a Week (Rotational Off)*
Key Responsibilities:
Sales Responsibilities:
Achieve monthly sales targets for memberships.
Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.
Provide detailed product knowledge and promote BikeFixup’s services effectively.
Maintain and update lead databases, ensuring timely follow-ups.
Prepare daily/weekly sales reports and analyze customer feedback.
Collaborate with the operations team for seamless service delivery.
Customer Service & Support Responsibilities:
Handle customer inquiries and resolve issues promptly with a professional attitude.
Ensure customer satisfaction by providing clear, accurate, and empathetic communication.
Assist customers in booking services and guide them through the process.
Address complaints or concerns and escalate unresolved issues to the appropriate team.
Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.
Qualifications & Skills:
Education: Minimum graduates preferred.
Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.
Skills:
Strong communication skills in Hindi & English.
Persuasive abilities and a target-driven mindset.
Empathy and problem-solving skills for customer support.
Basic computer knowledge for lead tracking and reporting.
Benefits:
Fixed salary + performance-based incentives.
Training and growth opportunities in a premium two-wheeler service brand.
Opportunity to build a rewarding career in a fast-growing industry.

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Sales Target Achievement:
○ Meet or exceed monthly, quarterly, and annual targets.
○ Develop and execute a sales strategy to achieve these goals.
2. Lead Generation:
○ Identify potential clients through research, networking, and cold-calling.
○ Qualify leads to ensure they are a good fit for the company’s products or
services.
3. Client Engagement/Demo
○ Conduct face-to-face meetings with potential clients to present the
company’s products or services.
○ Understand client needs and tailor presentations to address their specific
requirements.
4. Client Engagement:
○ Fixing face-to-face meetings with potential clients to present the company’s
products or services.
○ Understand client needs and tailor presentations to address their specific
requirements with the support of the reporting manager
5. Relationship Management:
○ Build and maintain strong relationships with existing clients to ensure repeat
business.
○ Provide ongoing support to clients, addressing any issues or concerns they
may have.
6. Reporting & Documentation:
○ Maintain accurate records of sales activities, client interactions, and progress
in CRM systems.
○ Provide regular reports to the Sales Manager on sales performance and
market feedback.
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2. Recruiting employees through various job portals, social media, and internal reference and HR
consultants.
3. Creating & maintaining a database of resume for future reference.
4. Managing joining formalities such as document verification, background verification, internal
documentation, issue of assets, the addition of new employees to the Biometric attendance system
and basic onboarding training for all employees.
5. Deciding & maintaining the training schedule for employees based on training calendars
received from OEM & Distributors.
6. Developing/establishing a performance management system, formats of documents required and
timely completion of the Performance Appraisal Assessment for all the employees at the end of
completing their 1st year and at the end of each financial year thereafter.
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behavior and take corrective action in consultation with the management as and when required.
8. Organize employee engagement and welfare activities.
9. Conducting exit interviews and managing exit formalities such as handover-takeover, surrender
of company assets etc.
10. Manage and maintain attendance and leave records for all employees.
11. Generate and maintain monthly payroll journal and submit to Finance for disbursement.
12. Ensure the smooth functioning of office telephone lines, mobile phones and housekeeping
services.
13. Procure and maintain stock of stationary and other office supplies.
14. Manage and coordinate with company vendors for the various supply and services that they render.
15. Manage all the travel arrangements like ticketing, Visas, hotel accommodation, transportation
etc. for employees and company guests.
16. Communicate and handle incoming and outgoing electronic as well as physical communications
on behalf of MD.
17. Provide high-level administrative and secretarial support to MD.
18. Manage and track distribution list and logistics for corporate gifting 2-3 times in a calendar year.
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1. Experience: 3 to 6 years
2. Qualification: A MBA/PBDGM –HR.
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4. Should have excellent knowledge of office computer packages e.g. Word, Excel, PowerPoint, etc.
5. Letter & E-mail formatting and drafting skills are essential.
6. High degree of multi-tasking and time management capability.
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