SITE ENGINEER- SOLAR

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

• Maintain accurate financial records and ledgers
• Manage accounts payable and receivable
• Process employee payroll and ensure timely disbursement
• Ensure compliance with financial laws and company policies
• Prepare financial reports and conduct analysis
• Handle accounting operations using Tally software
• Manage vendor coordination, invoices, and payments
• Oversee billing and payment processes
• Monitor and maintain petty cash transactions
• Perform bank and ledger reconciliations
• Conduct internal audits and ensure financial accuracy
• Provide financial insights and recommendations to management

Requirements:

• Bachelor’s degree in Accounting or a related field
• Proven experience in accounts and payroll management
• Proficiency in Tally accounting software
• Strong analytical and problem-solving abilities
• Excellent attention to detail and organizational skills

Key Skills:

• Tally Accounting
• Financial Reporting
• Payroll Processing
• Vendor Management
• Billing & Payment Handling
• Petty Cash Management
• Financial Analysis

B1 – Data Scientist  -  Kofax Accredited Developers

Requirement – 3

Mandatory –

• Accreditation of Kofax KTA / KTM
• Experience in Kofax Total Agility Development – 2-3 years minimum
• Ability to develop and translate functional requirements to design
• Experience in requirement gathering, analysis, development, testing, documentation, version control, SDLC, Implementation and process orchestration
• Experience in Kofax Customization, writing Custom Workflow Agents, Custom Modules, Release Scripts
• Application development using Kofax and KTM modules
• Good/Advance understanding of Machine Learning /NLP/ Statistics
• Exposure to or understanding of RPA/OCR/Cognitive Capture tools like Appian/UI Path/Automation Anywhere etc
• Excellent communication skills and collaborative attitude
• Work with multiple teams and stakeholders within like Analytics, RPA, Technology and Project management teams
• Good understanding of compliance, data governance and risk control processes

Total Experience – 7-10 Years in BPO/KPO/ ITES/BFSI/Retail/Travel/Utilities/Service Industry

Good to have

• Previous experience of working on Agile & Hybrid delivery environment
• Knowledge of VB.Net, C#( C-Sharp ), SQL Server , Web services

Qualification -

• Masters in Statistics/Mathematics/Economics/Econometrics Or BE/B-Tech, MCA or MBA 

Location: Hybrid/ Remote

Openings: 3

Experience: 2+ Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Key responsibilities:

Automation & Frameworks

• Design, build, and maintain Test Automation frameworks using best practices.
• Continuously enhance test coverage and test efficiency through automation.

AI Awareness (Preferred)

• Familiarity with AI/ML-based testing tools or self-healing test automation frameworks is an added advantage.
• Explore ways to integrate AI-driven quality assurance into existing testing processes.

Collaboration & Reporting

• Work closely with developers, product managers, and architects in a fast-paced Agile environment.
• Report test results, risks, and improvement areas in a clear and timely manner.

Product Quality Assurance

• Test multiple products to identify deficiencies, defects, and usability gaps.
• Investigate product quality issues and drive continuous improvement in collaboration with engineering teams.

Release Readiness

• Run full regression test passes before each product release.
• Assist the team in making the go/no-go release decision based on test outcomes.

Required skills: 

• 2+ years of hands-on experience as a QA Engineer in a fast-paced, global environment
• Strong knowledge of various testing techniques – UI Testing, Automated Testing, Test-Driven Development (TDD) strategies
• Solid understanding of test methodologies (functional, non-functional, BDD)
• Expertise in end-to-end automation tools like Selenium, WebDriver, and Puppeteer for browser automation and UI testing
• Familiarity with JavaScript testing frameworks such as Jest, Mocha, Webpack (a plus)
• Basic coding knowledge in Java, HTML5, CSS3, DB2, XML is a plus
• Experience working with Agile/Scrum methodologies

About us:

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.

Today, Yocket is the largest community-driven online platform for international education.

We specialize in premium counseling services for students with ambitions of pursuing higher education abroad by connecting them to the best universities in the world. We offer a comprehensive range of services, including expert counseling, test preparation, visa assistance, and even loans to facilitate your educational journey.

To date, we have helped more than 10,00,000 students across countries pursue their higher education.

Our students have secured admissions in the world's top 100 global universities, including prestigious institutions such as Harvard University, Massachusetts Institute of Technology, Stanford University, University of Oxford, University of California, and Columbia University.

We've assisted over 5,700 students in obtaining loans securing more than INR 1,500 Crores, spanning across 15 countries. To facilitate these loans, we've partnered with 12+ lenders, including top institutions like HDFC, Avanse, Incred, Leap Finance, Union Bank, Axis, and Yes Bank.

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you on our team!

Job Description:

The employee will be involved in direct sales.

Internship to 1 year of experience in Sales

He/She will be responsible for building rapport with students and their parents.

Needs to have an understanding of the student profile.

Good to have CRM knowledge

Good target records

Open to making from different sources

Open to traveling

Open to attending Virtual events and Physical events/seminars/Webinars

Requirements:

Fresher to 1 year of experience in Sales

Bachelor's degree or equivalent experience.

Excellent written and verbal communication skills.

Highly organized with excellent attention to detail.

Prior experience in sales/knowledge of sales tools

Benefits:

Medical Insurance for you and your family members

No boss kind of culture (We have mentors, not bosses, bring your idea to the table without any hesitation)

Access to your psychological counselor (We take care of your mental well-being)

CTC Range: depending on the work experience.

Roles and Responsibilities:

• Own development, design, scaling, and maintenance of application and messaging engines that power the central platform of Capillary's Cloud CRM product.

• Work on the development of AI and data science products for various use cases. Implement PoCs in Python, and Spark-Scala and productize the implementations.

• Contribute to overall design and roadmap.

• Mentor Junior team members.

Required Skills:

• Innovative and self-motivated with a passion to develop complex and scalable applications.

• 3+years of experience in software development with a strong focus on algorithms and data structures.

• Strong coding and design skills with prior experience in developing scalable & high-availability applications. Expertise in using Core Java/J2EE or Node.js

• Work experience with Relational databases and Non-Relational is required (Primarily MySQL, MongoDB, and Redis)

• Familiarity with big data platforms (like Spark-Scala) is an added plus.

• Strong Analytical and Problem Solving Skills.

• BTech from IIT or BE in computer science from a top REC/NIT.

Job Perks

• Competitive Salary as per market standards

• Flexible working hours

• Chance to work with a world class engineering team.

Why Join Us:

Be part of a fast-moving tech team building impactful, user-friendly apps with modern development practices and a collaborative work culture.

Capillary is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.

Disclaimer:

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Desired Candidate Profile

• CA with more than 8 years of experience in Finance, Accounts, Tax, Budgeting, Liaising, Purchase, Data Analysis and Fund Management
• Demonstrative excellence in conceptualizing and implementing effective management systems to improve financial controls and financial discipline in the organisation
• Expert in analyzing existing systems and procedures, designing internal control systems, facilitating and influencing effective decision-making based on intensive financial analysis of facts and figures
• Excellent in managing the business continuity and disaster recovery plans
• Track record in managing the equity transactions, guiding and advising management on operations, business structuring, financial planning, etc
• Expertise at streamlining processes, identifying unprofitable functions, evaluating control procedures thereby facilitating effective and disciplined performance
• Excellent relationship building and interpersonal skills
• Ability to connect, inspire, influence, confront and challenge people in order to improve process, systems and eventually achieve operational efficiency
• Exceptional interpersonal skills and analytical bent of mind thus being able to comprehend and explain complex financial data easily with a track record of high achievement    

SiteRecon is looking for an Engineering Leader who can visualize the nuts and bolts of the product architecture and bring it to life. You will be responsible for leading the engineering team and contributing to product conception from an engineering standpoint. You will also be the thought leader for engineering in the team. 

You will lead the development of new smart web applications and you will be mainly involved in the development of our platform (SiteRecon). You will be working in an exciting environment alongside people with tremendous ambition. You will have the freedom to implement your own designs & solutions. You will be working together with the core team of SiteRecon - all graduates from IITs working at the cutting edge for the past few years, CEO, CPO, and CDS. 

Role and Responsibilities:

• Ensure high-quality customer experience through our products. 
• Hiring and retaining engineering teammates. 
• Inculcate a culture where high-quality engineers can thrive and grow. 
• Contribute to product conception from an engineering perspective.
• Take complete, end to end ownership of development and production pipelines of internal tools and consumer-facing products.
• Ensure high performance, reliability, and availability of hosted deep learning and geoprocessing services.
• Translate high-level tasks and product requirement documents into technical design documents and scalable, maintainable and readable codebases.
• Develop and implement high and low-level system design for engineering projects.
• Develop scripts and set up the infrastructure for monitoring and logging for all deployed software.
• Coordinate with internal teams to understand data processing pipelines and provide technical solutions.
• Effectively lead teams of junior developers and ensure high code quality through code reviews, automated linting, etc.
• Represent engineering team before stakeholders outside SiteRecon (users, investors, job candidates)

Does This Sound Like You?

Must Haves:  

• 3+ years of experience in the backend (preferably Django), frontend and software design and architecture.
• Experience with DevOps technologies such as Docker, Kubernetes, Jenkins or CI/CD.
• Knowledge of messaging services like Apache Kafka, RabbitMQ.
• Understanding of cloud services like AWS and GCP.
• Experience working at a startup that scaled while you were there.
• Experience managing a team, converting product requirements into engineering sow.

Good To Haves:  

• Experience with PostGIS or any other geo-database.
• Understanding of Geographic Information Systems and related terminologies.
• Experience in developing production versions of deep learning applications.

Candidate attribute (Culture Fit):

• Comfortable operating in a constantly changing and fast-paced environment.
• A passionate, driven individual who can achieve results through both, independently and teamwork and collaborative approaches.
• Have a strong work ethic and natural ownership ability.