CARZFIXUP
https://www.carzfixup.comAbout
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Jobs at CARZFIXUP
Job Description: Customer Support (Female)
Position: Customer Support Representative (Female)
Location: [Faridabad]
Salary: ₹8,000 - ₹12,000 per month (in-hand)
Working Hours: [9 AM – 6 PM, Monday – Saturday]
Job Overview:
We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.
Key Responsibilities:
Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance
.
Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.
Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.
Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.
Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.
Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.
Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.
Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.
Requirements:
Female candidates preferred.
Excellent communication skills (both written and verbal).
Strong problem-solving abilities and a customer-centric attitude.
Prior experience in customer support or in a service-oriented industry is a plus.
Basic knowledge of bike services (or willingness to learn).
Ability to work efficiently in a fast-paced environment.
Proficiency in computer skills (MS Office, CRM software, etc.).
Benefits:
Friendly and supportive work environment.
Opportunities for career growth and skill development.
Job Title: Sales & Customer Support Executive (Voice Process)
Company Brand Name: BikeFixup
Location: Faridabad
Work Mode: Work from Office
Working Days: 6 Days a Week (Rotational Off)*
Key Responsibilities:
Sales Responsibilities:
Achieve monthly sales targets for memberships.
Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.
Provide detailed product knowledge and promote BikeFixup’s services effectively.
Maintain and update lead databases, ensuring timely follow-ups.
Prepare daily/weekly sales reports and analyze customer feedback.
Collaborate with the operations team for seamless service delivery.
Customer Service & Support Responsibilities:
Handle customer inquiries and resolve issues promptly with a professional attitude.
Ensure customer satisfaction by providing clear, accurate, and empathetic communication.
Assist customers in booking services and guide them through the process.
Address complaints or concerns and escalate unresolved issues to the appropriate team.
Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.
Qualifications & Skills:
Education: Minimum graduates preferred.
Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.
Skills:
Strong communication skills in Hindi & English.
Persuasive abilities and a target-driven mindset.
Empathy and problem-solving skills for customer support.
Basic computer knowledge for lead tracking and reporting.
Benefits:
Fixed salary + performance-based incentives.
Training and growth opportunities in a premium two-wheeler service brand.
Opportunity to build a rewarding career in a fast-growing industry.
Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.
Key Responsibilities:
- Drive franchise sales and onboard new franchise partners across India.
- Present the franchise model and conduct multiple meetings to close deals.
- Handle end-to-end legal documentation and ensure timely agreement signings.
- Manage complete setup of franchise stores, ensuring seamless execution.
- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.
- Collaborate with the marketing team to align franchise sales efforts with promotional activities.
- Provide regular progress reports to the Chief Executive Officer.
- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.
Qualifications & Skills:
- Proven experience in franchise sales or a similar role.
- Strong understanding of franchise models, ROI, and break-even analysis.
- Excellent communication, negotiation, and relationship-building skills.
- Proficiency in handling legal documentation and agreements.
- Ability to work under pressure and achieve sales targets.
- Willingness to travel extensively.
- Strong organizational and project management abilities.
We are looking for Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.
Key Responsibilities:
- Drive franchise sales and onboard new franchise partners across India.
- Present the franchise model and conduct multiple meetings to close deals.
- Handle end-to-end legal documentation and ensure timely agreement signings.
- Manage complete setup of franchise stores, ensuring seamless execution.
- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.
- Collaborate with the marketing team to align franchise sales efforts with promotional activities.
- Provide regular progress reports to the Chief Executive Officer.
- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.
Qualifications & Skills:
- Proven experience in franchise sales or a similar role.
- Strong understanding of franchise models, ROI, and break-even analysis.
- Excellent communication, negotiation, and relationship-building skills.
- Proficiency in handling legal documentation and agreements.
- Ability to work under pressure and achieve sales targets.
- Willingness to travel extensively.
- Strong organizational and project management abilities.
We are looking for an experienced and results-driven Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.
Key Responsibilities:
- Drive franchise sales and onboard new franchise partners across India.
- Present the franchise model and conduct multiple meetings to close deals.
- Handle end-to-end legal documentation and ensure timely agreement signings.
- Manage complete setup of franchise stores, ensuring seamless execution.
- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.
- Collaborate with the marketing team to align franchise sales efforts with promotional activities.
- Provide regular progress reports to the Chief Executive Officer.
- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.
Qualifications & Skills:
- Proven experience in franchise sales or a similar role.
- Strong understanding of franchise models, ROI, and break-even analysis.
- Excellent communication, negotiation, and relationship-building skills.
- Proficiency in handling legal documentation and agreements.
- Ability to work under pressure and achieve sales targets.
- Willingness to travel extensively.
- Strong organizational and project management abilities.
LeadershipWe are looking for an experienced and results-driven Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.
Key Responsibilities:
- Drive franchise sales and onboard new franchise partners across India.
- Present the franchise model and conduct multiple meetings to close deals.
- Handle end-to-end legal documentation and ensure timely agreement signings.
- Manage complete setup of franchise stores, ensuring seamless execution.
- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.
- Collaborate with the marketing team to align franchise sales efforts with promotional activities.
- Provide regular progress reports to the Chief Executive Officer.
- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.
Qualifications & Skills:
- Proven experience in franchise sales or a similar role.
- Strong understanding of franchise models, ROI, and break-even analysis.
- Excellent communication, negotiation, and relationship-building skills.
- Proficiency in handling legal documentation and agreements.
- Ability to work under pressure and achieve sales targets.
- Willingness to travel extensively.
- Strong organizational and project management abilities.
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