Senior Sales Manager

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

We are seeking an experienced Senior API Developer specializing in C# .NET to join our innovative development team. The ideal candidate will have over 8 years of professional experience in API design and development, with a strong focus on creating scalable and efficient APIs. Expertise with Swagger/OpenAPI specifications is essential. This role offers the opportunity to contribute to exciting projects that are central to our company's success.

Key Responsibilities:

• API Design and Development: Develop, maintain, and enhance APIs using C# .NET to facilitate seamless communication between applications and services.
• Swagger/OpenAPI Documentation: Use Swagger/OpenAPI tools to create comprehensive documentation for APIs, ensuring they are well-defined and accessible.
• System Integration: Work on integrating APIs with various third-party services and internal applications.
• Performance Optimization: Analyze and improve API performance, scalability, and reliability.
• Collaboration: Collaborate with cross-functional teams including front-end developers, product managers, and QA testers to deliver high-quality solutions.
• Code Review and Mentorship: Participate in code reviews, provide feedback, and mentor junior developers to promote best practices.
• Troubleshooting: Diagnose and resolve technical issues related to APIs and backend services.
• Stay Current with Technology Trends: Keep up-to-date with the latest developments in C# .NET and API technologies to ensure the team uses the best tools and techniques.

Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience: Minimum of 8 years in API development with a focus on C# .NET.

Technical Skills:

• Proficient in C# .NET Framework/Core.
• Extensive experience with API design and RESTful services.
• Strong knowledge of Swagger/OpenAPI specifications.
• Familiarity with ASP.NET Web API and Entity Framework.
• Experience with version control systems like Git.
• Understanding of SQL Server and database design.

Soft Skills:

• Strong problem-solving abilities and analytical skills.
• Excellent communication and teamwork capabilities.
• Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications:

• Experience with Azure Cloud Services.
• Familiarity with CI/CD pipelines using tools like Azure DevOps.

What We Offer:

• Competitive Salary: Based on experience and industry standards.
• Professional Growth: Opportunities for training, conferences, and career advancement.
• Flexible Work Arrangements: Options for remote work and flexible scheduling.

Responsibilities : 

• Create a systematic, process-driven approach to brands outreach and relationship management
• Develop and execute partnerships strategy for product offerings
• Partner with businesses that help reinforce the brand position and drive user growth
• Research partners, identify key players and generate interest
• Collaborate & lead immediate and cross functional team members to align our internal goals with new and existing partner relationships and the deployment
• Negotiate and finalize deals in accordance with company’s contract guidelines and policies
• Mentor and manage execution teams interacting with our customers and internal stakeholders to deliver goals as per partner agreement
• Drive automation of processes across channels for enhanced customers experience
• Design and implement necessary analytics to measure and optimize Partnerships
• Continuously review procedures, controls, and systems to give recommendations for improvements in quality, efficiency & TAT.
• Deliver a great experience to our partners when working with our organization - you will represent our brand and be our partners’ liaison internally.

Expectations & Skills: 

• Proven ability to develop relationships, negotiate, coordinate and problem solve with external partners
• Strong research skills to be able to evaluate opportunities from strategic, brand, financial, and operational perspectives
• Excellent interpersonal skills with the ability to think and communicate creatively, thoughtfully, and on your feet with diverse teams
• Strong team player with excellent track record of success in high matrix, fast-paced environments with changing priorities

Qualification & Experience: 

• 5+ years of experience working in a Brand partnerships & alliances team, preferably in front facing roles
• Prior experience of having worked on strategic brand deals

Manager - Brand Partnerships will directly report to the Head of Uable Store. 

Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care. Avegen’s core product, HealthMachine®, is a cloud-hosted, next-generation digital healthcare engine for pioneers in digital healthcare, including healthcare providers and pharmaceutical companies, to deploy high-quality robust digital care solutions efficiently and effectively. We are ISO27001, ISO13485, and Cyber essentials certified; compliant with NHS Data protection toolkit and GDPR.

Job Summary:

We are looking for a Mobile Automation Tester who is passionate in Mobile App Automation and works in one or more mobile automation frameworks. 

Roles and Responsibilities : 

1. Write, design, and execute automated tests by creating scripts that run testing functions automatically.
2. Build test automation frameworks.
3. Work in an agile development environment where developers and testers work closely together to ensure requirements are met.
4. Design, document, manage and execute test cases, sets, and suites. 
5. Work in cross-functional project teams that include Development, Marketing, Usability, Software Quality Assurance, Customer Learning, and Support.
6. Review test cases and automate whenever possible. -Educate team members on test automation and drive adoption. 
7. Integrate automated test cases into nightly build systems.

Required Skills:

1. Previous experience working as a QA automation engineer.
2. Experience in Mobile Testing. IOS automation and Android automation.
3. Hands-on experience in any programming language like Java, python, javascript, Ruby, C#.
4. Experience & knowledge of tools like JIRA, Selenium , Postman, Web and App test automation.
5. Ability to deliver results under pressure.
6. Self-development skills to keep up to date with fast-changing trends.

Good to Have Skills:

1. Experience working with CI/CD pipelines like (Jenkins, Circle CI).
2. API, DB Automation.
3. Excellent scripting experience.

Educational Qualifications:

● Candidates with Bachelor / Master's degree would be preferred

• Willing to contribute to Small or Large Project Teams
• Must be willing to start Immediately work from home permanent
• Good Communication Skills (English)
• Can Allocate working hours (Flexible) as per Projects Req.
• Must have Good Internet & Good Laptop/System

• Defines develop and implement quality assurance practices and procedures, test plans, and other Test assessments.
• Develops automated testing systems using commercial tools, scripts, and data sets in a continuous integration environment.
• Participate in all aspects of testing, including functional, regression, load and system testing.
• Works collaboratively with development during all stages of projects to provide in-process testing results.
• Engage with scrum in an Agile team environment.
• Own the quality aspect within the scrum team and define and maintain the key quality metrics.
• Critical Competencies / Leadership Anchors
• Creates strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding the expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Qualifications

• B.E. with 3+ years of testing experience.
• Experience with Agile/Scrum methodologies and scrum processes.
• Experience developing automated and manual test plans.
• Experience with test automation tools preferably Selenium & Specflow
• Experience with API testing using Postman or Swagger or others
• Experience with SQL and databases basic knowledge
• Experience with object-oriented programming languages such as C#
• Experience with source-control management such as Git
• Experience in testing apps developed with web technologies such as ASP.NET, MVC, JavaScript, and Angular, Protractor, and Karma.

Desired

• Experience with Continuous Integration such as Jenkins.
• Experience with cloud-based technology and specifically the Azure Cloud.
• Ability to collaborate with DevOps to manage releases.