Senior Sales Manager

Key Responsibilities:

• Plan, create, and manage content across all social media platforms (Facebook, Instagram, LinkedIn, Twitter, etc.).
• Develop and execute social media strategies to increase brand awareness, engagement, and leads.
• Write compelling and engaging content for posts, captions, stories, and short-form campaigns.
• Track performance metrics, analyze trends, and provide actionable insights and reports.
• Collaborate with design, marketing, and sales teams to ensure cohesive branding.
• Stay updated with the latest trends in digital marketing and platform algorithms.
• Utilize AI tools for content creation, scheduling, performance tracking, and idea generation.

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Responsibilities:

• Order Generation / Sales in their respective territory and Collection of Outstandings with STUs
• Attending to customer's urgent requirements & Resolving customer complaints
• To ensure segment wise secondary sales growth and maintain dicipline of SPARK reviews across all distributors
• Growth of retail sales revenue by ensuring target achievement for the Area
• Growth of workshop sales revenue by ensuring target achievement for the Area
• Growth of STU sales revenue by ensuring target achievement for the Area
• Ensure SPARK Review Adherence
• Execute activities towards workshop revenue growth and accomplish process adherence
• Growth of Workshop Paid Revenue
• Establish Parts Maturity Index across assigned workshops
• Planning and assisting Workshop Branches in Southern Kerala to establish MSL in co-ordination with Service (incl New Models)
• STU Sales
• Follow up for GRNs & price amendments from STU & Project sectors, Bill preparation, payment follow up and collection, depositing of payments, Money Receipt preparation on time and thereby ensuring outstanding below the committed DSO level
• Purchase Requests generation, RC prices collection, price tabulation, offers submission, order generation etc from STU & project sectors
• MRP updation, Materials follow up, Leyparts Business development through new model parts/kits/aggregates, dissemination of information on Part no. changes & other data, answering all the enquires and coordination among all the depots and branches/Chief OIffice/Central stores in STU & Project sectors
• Update on STU Tenders and loss of sales analysis

MIS & Reports:

• Monthly branch reviews
• AOR & VOR reductions review
• TOC recommendation review with attached dealer outlets and ASCs
• Sales tracker, Stock tracker and dealer profititability review
• MIS of monthly outlook numbers, Sales Coordination activities

Feet on Street Management (DWE):

• Follow up on DWEs along with Service MICs for fleet customers
• BS3 Engine Sale improvements
• Focus on sale improvements in DEF and BSVI filters
• Resolving issues & queries through whatsapp & phone call of all DWEs.

We are a Delhi NCR-based Applied AI and consumer Tech company tackling one of the largest unsolved consumer internet problems of our time. We are a motley crew of smart, passionate, and nice people who believe you can build a high-performing company with a culture of respect aka a sports team with a heart aka a caring meritocracy. Our illustrious angels include unicorn founders, serial entrepreneurs with exits, tech & consumer industry stalwarts and investment professionals/bankers

Responsibilities:

• Own end-to-end design of the consumer app as we try to reinvent an exciting category from first principles, working closely with the Founders and Engineers
• Additional opportunity to work on brand & marketing design across the product lifecycle

Requirements:

• 2-4 years of UI/UX design experience for a consumer app (academic projects not counted).
• Strong communication and interpersonal skills. Degree in Design a bonus.

What are the Key Responsibilities:

• Design NLP applications
• Select appropriate annotated datasets for Supervised Learning methods
• Use effective text representations to transform natural language into useful features
• Find and implement the right algorithms and tools for NLP tasks
• Develop NLP systems according to requirements
• Train the developed model and run evaluation experiments
• Perform statistical analysis of results and refine models
• Extend ML libraries and frameworks to apply in NLP tasks
• Remain updated in the rapidly changing field of machine learning

What are we looking for:

• Proven experience as an NLP Engineer or similar role
• Understanding of NLP techniques for text representation, semantic extraction techniques, data structures, and modeling
• Ability to effectively design software architecture
• Deep understanding of text representation techniques (such as n-grams, a bag of words, sentiment analysis etc), statistics and classification algorithms
• Knowledge of Python, Java, and R
• Ability to write robust and testable code
• Experience with machine learning frameworks (like Keras or PyTorch) and libraries (like sci-kit-learn)
• Strong communication skills
• An analytical mind with problem-solving abilities
• Degree in Computer Science, Mathematics, Computational Linguistics, or similar field

We are seeking a Full Stack developer in Bangalore, India to join our development team. These roles represent a great opportunity for the right candidate.

Requirements:

• B. E/B. Tech/ M. Tech from a top-tier college.
• 3 to 5 years of experience in a product development environment.
• Good understanding of one or more topics such as React, Redux, JWT, and REST APIs.
• Experieence with Node and NPM (and the Node ecosystem in general).
• Comfortable working with Git/SVN and a good understanding of version control.
• Knowledge of SaaS/Microservices-based environments.
• Ability to understand business requirements/ workflows and come up with technical designs and implementations.
• Good communication skills (written as well as verbal/spoken).
• Understanding cloud environments would be a plus.

Intellectual Skills:

• Excellent communication skills and up-to-the-mark language proficiency.
• Sharp listening, analytical, synthesizing and problem-solving skills.
• Ability to remain professional, confident and patient at all times.
• Quick learner and effective coordinator. 

Technical Competency: 

• Significant PHP knowledge, including experience building/customizing object-oriented web-application in PHP.
• Past working exposure with Zend Framework, Cake PHP, Laravel, Symfony OR any other MVC focused PHP web application framework that consists set of reusable PHP components/libraries.
• Good experience interacting with MySQL database systems through an abstraction layer in addition to the ability to write raw SQL statements.
• Basic knowledge with client-side scripting and familiarity with JavaScript libraries and frontend development approaches.

Key Responsibility Areas: 

• Codebase development & various frontend/backend feature enhancements for applications
• Managing development processes, version control, build/deployment release planner and other technical documentation/working notes
• Prioritize and proactively manage the work-task/tickets that come through any queue or roadblocks
• Proactively communicate issues or delays to the leads
• Understand and effectively communicate various status updates, progress and decisions with clienteles’ team
• Ongoing reporting on project activities and ensuring timely completion of projects/assignments