
Job Title: Hotel Operations Executive
Location - Gurgaon ( Sec 32 )
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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- Execution of audit assignments as per the scope and ensuring meeting of audit Deadlines
- Assist in developing Risk Based Annual Internal Audit Plan
QUALIFICATIONS & EXPERIENCE: -
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- Skilled in data analysis on excel and hands on experience in preparing power point presentations.
- Knowledge of and skill in applying internal auditing principles and practices, management principles and preferred business practices
COMPETENCIES
- Considerable skill in negotiating issues and resolving problems.
- Excellent command over oral and written English
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Hrim is an innovation company with a vision to create and power meaningful action across the globe. The organisation delivers its innovation through its Ideation, Design & Build Services. Hrim’s ideation service materialises visions of leaders and companies into standout concepts. The design and build service propels concepts into tangible reality in the form of ventures, initiatives, services etc.
Job Description:
As the Build Lead specialising in Technology at Hrim, paralleling the role of a Head of Technology in a technology startup, your role is critical in translating innovative concepts into real-world technological solutions. This position requires a unique combination of technical mastery, strategic foresight, and leadership skills to take 0-1 build to success. You will be at the helm of developing and executing technology projects from their nascent stages to full-fledged operational status.
In this key role, you will oversee the entire lifecycle of our technology initiatives, spearheading it from concept asset development to market launch. Your responsibilities will be multifaceted, encompassing strategic planning and hands-on management of the technology ventures. Your leadership will be instrumental in evolving the concepts into fully operational, market-ready technologies.
Key Responsibilities
Project Development from 0 to 1:
- Lead the development of new technology projects at Hrim from conception (0) to launch (1).
- Utilize coding and technical expertise to create robust, scalable assets for the projects
- Oversee the entire project lifecycle, ensuring that technical objectives and timelines are met.
Technical Leadership and Team Management:
- Spearhead technical build of the concepts and lead the associated team on the project
- Manage resource allocation, project scheduling, and workflow to optimize team performance.
Technology Strategy and Innovation:
- Stay abreast of emerging technologies and industry trends to inform innovation at Hrim
- Collaborate with cross-functional team members to ensure technology alignment with business goals.
Quality Assurance and Best Practices:
- Ensure the highest quality of code and implementation of best practices in software development.
- Conduct code reviews and oversee testing procedures to ensure reliability and efficiency of applications.
- Address technical issues and challenges promptly, ensuring minimal impact on project timelines.
Requirements & Qualifications
Educational Background:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. Advanced degrees or certifications in technology-related disciplines are a plus.
Technical Expertise:
- Proficiency in one or more programming languages such as Python, Java, C++, JavaScript, or similar, with a strong understanding of software development principles.
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- Knowledge of database management and experience with SQL or NoSQL databases.
- Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and understanding of scalable architecture design.
Experience in Project Development:
- 5 years of experience in technology development, with a significant portion dedicated to building projects from concept (0) to launch (1).
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- Proven track record in delivering complex software projects on time and within budget.
Leadership and Team Management:
- Strong leadership skills with experience managing and mentoring a team of software developers and engineers.
- Ability to foster a collaborative environment and demonstrate innovation and creativity.
- Experience in resource planning, project scheduling, and agile methodologies.
Problem-Solving and Innovation:
- Excellent problem-solving skills with a focus on innovative solutions and continuous improvement.
- Ability to anticipate challenges and proactively address potential issues in the development process.
- A knack for translating complex technical concepts into practical, real-world applications.
Communication and Collaboration:
- Strong communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders.
- Experience collaborating with cross-functional teams, including product managers, designers, and business analysts.
- Ability to clearly document and present project progress and outcomes.
Adaptability and Continuous Learning:
- Commitment to staying up-to-date with emerging technologies and industry trends.
- Willingness to adapt and learn new programming languages or technologies as required by project needs.
- Enthusiasm for tackling new challenges and the ability to learn quickly in a fast-paced environment.
assist in ERP Development, Implementation and Marketing assist in ERP Development, Implementation and Marketing assist in ERP Development, Implementation and Marketing assist in ERP Development, Implementation and Marketing assist in ERP Development, Implementation and Marketing
· Develop safety manuals with various safety procedures and standards that are to be followed at Ramky in consultation with the Head R&D, QA & Safety
· Conduct periodic safety training sessions for Ramky team and external contractor teams on safety procedures and standards.
· Assess the safety risks involved in any phase of the project and take proactive measures to ensure safety of resources involved in the implementation of the project phase
· Conduct field inspection activities as per approved inspection and test plans and escalate any deviations from safety standards to the Head R&D, QA and Safety.
· Ensure the timely implementation of corrective action proposed by the Head Safety on the safety
· Deviation cases.
· Facilitate the safety audits by the internal audit / designated audit committees
· Implement an occupational health & safety management system during the execution of projects & ensure elimination of accidents
· Manage the local pollution, effluents (solid, liquid and gas) from the facility within permissible limits
· Identify potential risk and accident areas and ensure proper warnings are displayed at these site areas
· Monitor the project execution activities to identify potential hazards and take steps to eliminate the same
· Establish a disaster recovery mechanism in case of hazards and emergency to minimize the impact
Desired Qualification:
· Minimum graduate in engineering or post-graduate in science with Safety certification from a reputed institute.
· Having a qualification in chemical engineering / science is preferred.
· Minimum 15 years or above work experience in OH&S is mandatory.
· Experience in the chemical industry, dealing with chemicals, knowledge on chemical compatibility, Hazard & Risk management are essentially desirable.
· Experience as overall leader for safety at corporate reporting to senior management at corporate driving the various safety leads and the entire safety system is essential
About the Company
Blue Sky Analytics is a Climate Tech startup that combines the power of AI & Satellite data to aid in the creation of a global environmental data stack. Our funders include Beenext and Rainmatter. Over the next 12 months, we aim to expand to 10 environmental data-sets spanning water, land, heat, and more!
We are looking for DevOps Engineer who can help us build the infrastructure required to handle huge datasets on a scale. Primarily, you will work with AWS services like EC2, Lambda, ECS, Containers, etc. As part of our core development crew, you’ll be figuring out how to deploy applications ensuring high availability and fault tolerance along with a monitoring solution that has alerts for multiple microservices and pipelines. Come save the planet with us!
Your Role
- Applications built at scale to go up and down on command.
- Manage a cluster of microservices talking to each other.
- Build pipelines for huge data ingestion, processing, and dissemination.
- Optimize services for low cost and high efficiency.
- Maintain high availability and scalable PSQL database cluster.
- Maintain alert and monitoring system using Prometheus, Grafana, and Elastic Search.
Requirements
- 1-4 years of work experience.
- Strong emphasis on Infrastructure as Code - Cloudformation, Terraform, Ansible.
- CI/CD concepts and implementation using Codepipeline, Github Actions.
- Advanced hold on AWS services like IAM, EC2, ECS, Lambda, S3, etc.
- Advanced Containerization - Docker, Kubernetes, ECS.
- Experience with managed services like database cluster, distributed services on EC2.
- Self-starters and curious folks who don't need to be micromanaged.
- Passionate about Blue Sky Climate Action and working with data at scale.
Benefits
- Work from anywhere: Work by the beach or from the mountains.
- Open source at heart: We are building a community where you can use, contribute and collaborate on.
- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
Responsibilities
Analyze user engagements (e.g. click-through and bounce rates)
Report on web traffic from all social media
Build and support SEO strategies, including optimizing keywords in content marketing projects
Identify the habits of our online customers and suggest ways to reach a broader audience
Maintain a cohesive strategy across all platforms to increase our brand awareness
Coordinate with our digital team and the Marketing department to design advertising campaigns
Ensure timely responses to customers and followers’ queries and comments
Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)
Research how emerging social networks and features can benefit our company
Requirements:
Previous work experience as a Social Media Analyst, Social Media Coordinator, or similar role
Hands-on experience with social media platforms and digital marketing campaigns
In-depth understanding of SEO, keyword research, and Google Analytics
Experiences with social media management tools, like Buffer and Hootsuite
Familiarity with online content (experience with WordPress and content management systems preferred)
Ability to identify target audience preferences and trends
Excellent communication skills
Time management and multitasking skills
Additional qualifications in digital technologies or social media management will add plus points to your performance.


