Hotel Operation Executive

 Roles & Responsibilities:

Identify and generate high-quality leads through cold calling. Manage the sales pipeline, track opportunities, and monitor progress. Build and maintain strong relationships with potential and existing clients. Maintain accurate and up-to-date records of leads and customer interactions.

Desired Profile:

1-2 years of experience in lead generation or sales.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team

Job Description – International Customer Support (US Process)

Company: Accenture

Position Type: Contract-to-Hire (C2H)

Location: Bangalore (Work from Office)

Shifts: US Shifts (5 PM IST – 7 AM IST, rotational week-offs)

Experience: Experienced (7months to 3 years)

Compensation

• Experienced: ₹28,000 – ₹40,000 CTC (based on level & experience)

About the Role

Accenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58).

Job Role: Executive_ OHC 

Location: HSR Layout; Bangalore 

Employment Type: Permanent & Full time 

Years of Experience: 3 years+ 

Salary: As per industry standards

Job Summary: 

This is a full-time on-site role for an Operations Executive at Connect and Heal - CNH Care in Bangalore. We are hiring for the Occupational Health Clinic (OHC) Dept. The ideal candidate will be responsible for managing an entire portfolio of clinics across cities to ensure smooth operations, with the support of regional teams. 

Roles & Responsibilities: 

A) Clinical Operations: 

-Conduct thorough check on all clinic requirements and ensure smooth operations 

-Ensuring the MIS for all clinics is done on time (daily / weekly / monthly) 

-Ensure timely audits is done for all clinics 

B) Sourcing Requirements: 

-Coordinating with central sourcing team on all hiring requirements 

-Coordinating with medical governance team on staff training calendar and ensuring smooth trainings -Track attendance on daily basis and ensuring no service gap 

C) Client relationships: 

-Managing relationships with PAN India clients and handle client escalations 

- Liaising with different stakeholders (Marketing/sales/product) as per business requirement 

Qualifications 

• Bachelor's Degree (Master’s degree preferred) 

• Proficiency in excel and experience in handling large data sets 

• Minimum of 3 years of experience 

• Excellent communication & interpersonal skills 

• Experience in Occupational Health Centre, healthcare industry including hospitals, clinics is a plus

Why Join CNH?

• Be part of a fast-growing organization that prioritizes employee health and well-being.
• Collaborative and inclusive work culture.
• Opportunities for professional growth and development.

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

• Explore new business potential with all present and past clients.
• Responsible for overall Business and Revenue Growth of the Organization and its subsidiaries.
• Liasoning  with both junior and senior level officers in the Govt.
• Excellent Business communication skills.
• Client facing interactions /Communication / Updates
• Prepare the:

1. Marketing plan for the Organization and the products/Services
2. Brand positioning of the Company and its services
3. Competitor analysis

• Leads generation as per the Marketing and Revenue plan

1. Manage Lead generation sources
2. Cold Call as required
3. Meet prospects and build traction about the company and its services/offerings
4. Understand the current trends in the market pertaining to the domains in which the company operates

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

• Build a strong network within ecosystem to identify the top authors and bring them onto the Graphy platform

• Reach out to creators and build a strong pipeline of creators who could create a Graphy

• Setup Calls and introduce Graphy as the product and platform to create Graphies

• Cold call/email prospective leads.

• Find out interesting ways to source creator leads

• Find out interesting ways to close Graphers

• Close Creators to create Graphies

• Own the GMV from the Graphies closed

• Serve as the lead point of contact for all Graphers account management matters.

• Build and maintain strong, long-lasting relationships with Graphers.

• Should have 3+ years relevant experience in business development or proven experience as category manager or similar role

• Solid knowledge of category management, business development principles

• Excellent communication skills

• Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment.

• Book/Content market knowledge is an added advantage

• Experience in working in a collaborative team

• Experience in adding SAAS products is a plus.

• Experience in Lead management and closure.

• Top of the Market Salary

• Great learning environment

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