Operations, Sales, Marketing, Training & Growth - Director

Key Responsibilities

Manage technical onboarding and implementation for new clients

Understand customer requirements and configure the product accordingly

Provide technical support and troubleshooting for client issues

Work with APIs, integrations, and system configurations

Monitor customer usage and proactively address risks or gaps

Act as a technical advisor, guiding clients on best practices

Collaborate with internal teams (Engineering, Product, Sales) to resolve issues and improve product experience

Document solutions, processes, and customer requirements

Assist in client training sessions and demos

Ensure high customer satisfaction and retention

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

This is FULL TIME WFH NIGHT SHIFT role.

The role is fully Remote but the client is conducting Drive at a given date and place.

19th, 20th April: Kolkata

Designation: Copywriting Supervisor

Years of experience: 3-5 years

Job description-

Key Responsibilities:

Lead the development and execution of content strategies in multiple projects

Write, edit, and proofread high-quality, engaging content that aligns with brand tone and objectives

Supervise and mentor junior writers & provide constructive feedback, and ensure content consistency

Collaborate with designers & project managers to conceptualise integrated campaigns

Drive creative brainstorming sessions and contribute to the overall brand voice and messaging

Ensure SEO best practices are implemented in all digital content

Handle multiple deadlines and projects simultaneously with a focus on quality and impact

Requirements:

4–5 years of experience in content writing, copywriting, or editorial roles (agency or brand-side)

Proven portfolio showcasing strong writing across digital platforms and campaign work

Experience supervising writers or leading creative content projects

Strong command of language, storytelling, and grammar

Strategic thinker with a creative mindset and attention to detail

Knowledge of SEO and digital marketing trends is a plus

Excellent organisational and communication skills

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness    

• Deliver features in an end-to-end manner: technical design, development, testing, deployment, and maintenance.
• Provide technical leadership and own specific areas of the platform.
• Work closely with Product Managers to translate product requirements to engineering specifications.
• Lead code review efforts and quality efforts in your area of ownership.
• Participate in product discussions, taking ownership and initiative.
• Work independently in a fast-paced environment.
• Mentored and guide junior engineers.

Must Haves:

• Minimum 2 years of working experience in Ruby on Rails/ Python/ Node.JS.
• Strong problem-solving skills, data structures, and algorithms.
• Excellent experience on databases like MySQL, PostgreSQL, etc.
• Familiarity with tools for code reviews, version control (GIT).
• A knack for writing clean, readable Ruby/ Python/Node.JS code.
• Experience in application server hosting and monitoring.
• Understanding of fundamental design principles behind a scalable application.

Nice to Have:

• Hands-on with search platforms (Solr, Elasticsearch, etc).
• Prior experience with microservices-based architecture/SOA/distributed systems.
• Able to implement automated testing platforms and unit tests.
• Experience with common AWS service EC2, RDS, S3, SES, etc.

Key Competencies:

• Building Effective Team
• Solving Problems Creatively
• Learning Agility
• Drive For Result

Designation: Angular Developer

Experience: 1 to 5 years

Skill Set: Angular 2+ Versions, HTML, CSS

Requirements:

• Must have experience on Angular 2+ versions
• Design, develop, test, deploy, maintain and improve software in the area of Web Development.
• Ensure the technical feasibility of UIUX designs.
• Manage individual project priorities, deadlines and deliverable.
• Making complex technical and design decisions for Angular projects.
• Adapting interface for modern internet applications using the latest front-end technologies.

A talented Digital Marketing Intern is required to work in our Marketing department within a wide range of tasks.

• To follow the guidelines by Digital Marketing Expert and accordingly carry out other activities
• To work cordially with the team for better growth and overall success
• To assist in management of social media channels of the company like Facebook, Instagram, Twitter, LinkedIn etc.
• To create content for SEO and SMM.
• To make sure that the content posted is relevant and in accordance to what is actually required for better campaigning online.
• To do research on upcoming and new trends.
• To maintain blogs by working in coordination with the content management team.
• To analyse online user behaviour, funnel metrics and thereby suggest modifications if needed.
• To make a report accordingly and discuss with digital marketing expert or manager regarding implementation and improvisations.
• To be able to formulate strategies to make a lasting digital connection with the customers.
• To work on client projects by assuring better results

• We are looking for digital marketing interns having basic knowledge of social media, SEO, SEM etc.

• Demonstrated skills in development of apps where you have performed some role in UI – APIs - DB 
• You have experience with coding in more than one programming language, preferably Java
• Experience with Angular (4 & above), ReactJS, Vue, MongoDB, APIs/Microservices. 
• Experience on building APIs
• You have a sound understanding of programming fundamentals
• Passion for developing robust software and writing maintainable code. 
• Keen interest in new technologies and their timely adoption. 
• Willingness to work extended hours as required to deliver projects. 
• Ability to work well in a team to deliver on team goals. 
• Flexibility under changing conditions and ability to multi-task between projects. 
• Fluent verbal and written communication skills.
• Knowledge/Experience of Python based stack will be an added advantage