Call center executive

Job Description – Junior Executive – Billing

Designation: Junior Executive – Billing

Department: Commercial

Reporting To: Assistant / Senior Manager – Commercial

Department Head: Senior Manager – Commercial & Accounts

🔹 Role Summary

The Junior Executive – Billing plays a supporting role in the Commercial Department by assisting in basic billing documentation, logsheet collation, cheque deposit coordination, and data upkeep.

The role ensures foundational billing tasks are completed on time and supports the department in achieving overall monthly billing targets through accurate record maintenance.

🎓 Education & Skill Requirements

• Graduate (Commerce preferred)
• 0–2 years of experience in basic accounts, billing, or administrative roles
• Familiarity with Excel, PDF editing, and scanning
• Basic knowledge of GST and billing terminology
• Good documentation discipline and communication skills (English or Hindi)
• 
  

📌 Key Responsibilities

🧾 Billing Support & Documentation

1. Assist in collecting data and logsheets from internal teams
2. Help prepare basic RA / Proforma invoices as per standard format
3. Print, scan, and file billing copies (soft & hard copy)
4. Coordinate courier / handover of bills through office staff for submission

📊 Logsheet & Record Keeping

1. Update and maintain logsheet records in Excel
2. Help prepare deduction templates for operators and breakdown cases
3. Assist in preparing billing compliance folders and GRNs

💰 Cheque Coordination & Deposit

1. Collect cheques from admin team or site
2. Ensure timely bank deposit or handover to accounts team
3. Maintain daily tracker for cheque pickup and deposit

📈 Reporting & Follow-up

1. Submit daily task update in the group by EOD
2. Report pending work or delays to Executive / Sr. Executive – Billing
3. Keep records audit-ready for HOD reviews
4. 
   

📊 Key Performance Indicators (KPIs) & Incentives

KPI AreaAmountCriteriaBilling Target – Cumulative Incentive₹1,3330.05% above ₹2.65 Cr per month (or total annual target of ₹35 Cr billing).

Notes:

• Calculated on cumulative method (if monthly target is below, negative incentive applies).

• Assuming ₹35 Cr FY billing, annual incentive ≈ ₹16,000.Monthly Incentive Range₹800 – ₹1,300Based on quality and quantity of projects closed

Important Notes:

• KPI report must be submitted to the reporting officer with CC to Mr. Ashenke and HR every month before the 3rd for review.
• All billing numbers will be considered from CRM only.
• Payment will be processed with next salary post email verification from reporting officer.
• Delayed submission of report may attract deductions and/or delays.

🚀 Career Progression Pathway

LevelTitleKey Criteria for ProgressionEntryJunior ExecutiveDiscipline, basic billing support, record keeping, escalationLevel 1ExecutiveAccurate billing, basic reconciliation, email communication, report ownershipLevel 2Senior ExecutiveOn-time billing, client visits, aging report management, daily follow-upsLevel 3Assistant ManagerIndependent billing & collection ownership, contract reading, documentation accuracyLevel 4ManagerTeam management, key client handling, reduction of pendencies, full regional accountability

📌 Growth Factors

AreaIndicatorAccuracyNo format or data errors in daily workTimelinessTasks completed on schedule with timely escalationCommunicationClear daily updates, prompt senior responsesInitiativeProactive follow-ups and clarification when required

📅 Evaluations

Quarterly evaluations will be conducted by the Department Head, with or without HR involvement as required.

The key aspects of this role:

• Candidate with exceptional programming skills, problem-solving abilities and strong work ethic.

• The candidate has to work on custom programming and web application development for Drupal.

• Testing, maintenance and troubleshooting of existing company sites and resolving issues if any.

• Contributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.

• Communicate technical ideas to business users and other teams (design, QA).

• Collaborate with team members and to work independently when needed.

• Eager to embrace current and emerging web technologies.

To be the right fit, you'll need:

• Experience of total 4+ years working on PHP and Drupal 7,8 Development (at least 2+ years in Drupal 8)

• Strong knowledge of MySQL, jQuery, HTML5, CSS

• Experience with Drupal architecture, best practices and coding standards

• Knowledge on Views, Services etc.

• Experience in custom module and theme creation

• Familiar with sub version control systems such as Git or SVN

• Basic knowledge of environment setup for Linux distribution

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

• Excellent troubleshooting skill.
• Functional knowledge either SAP PM, SAP ISU,would be a plus
• Knowledge on enterprise mobile application would be
  a plus.

• Implementing functional HRMS and internal databases across all departments and locations
• Ensuring the integrity of internal database files, tables, and reports
• Analyzing and evaluating the HR data and reports
• Managing maintenance and accuracy of employee data for analysis, regulatory compliance, reporting and distribution
• Managing the relationship between the HRIS Partners and the company
• Developing and sustaining appropriate controls to maintain and report on information
• Managing other HR Ops, as per organizational need

Desired Candidate Profile

• 1+years of experience in the HR domain and relevant experience in Automation
• Extensive experience in Employee lifecycle management
• Thorough knowledge of MS Excel, Word, and PowerPoint
• Hands-on experience with HRMS Tools    

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.

• Proficient with Swift, Xcode, and Cocoa Touch.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications

You would be leading a very pivotal role within the tech team at MedPiper where you would be responsible for all the ongoing and new product-related initiatives. You would be the founding team and an individual contributor to the app development POD.

What we look for: 

You are passionate, a strong technical contributor, and an emerging leader. You have a proven track record of creating reliable, scalable, and high-performance products, building large-scale distributed systems.

Experience :

• 2 years of minimum experience on JS/ES6 (Object Oriented)
• 2 years of minimum experience on ReactJs, HTML, CSS
• 1 year of minimum experience on SQL database

Excellent to have :

• Experience on PWA, ServiceWorkers, SSE, WebSockets
• State Management like Redux
• Any exposure on ReactNative/Flutter
• Exposure on DS/Algo fundamentals
• HTML5 latest APIs
• Knowledge of JSON/XML

Good to have:

• Knowledge of SASS, JSS, Radium
• Knowledge of Webpack, Build System
• Knowledge of JavaScript frameworks (e.g. Angular, React, Node.js, Vue)
• Knowledge of Web Fundamentals, Browser Working, REST API
• Knowledge of testing frameworks like Mocha/Jest
• Exposure on Server Side Scripting/ NextJs
• Exposure on NodeJs with Express
• Exposure on UX best practices, Web Accessibility
• Knowledge of back-end languages preferably Python / PHP and 
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Experience in BootStrap / Material Design

Qualifications

• 2+ Years of experience with Bachelor’s/Master's degree in Computer Science, Math, or related technical domainflutt