Call center executive

About Furrl

Furrl is a high scale discovery experience for new-age D2C brands. Furrl is breaking the clutter of over 100,000 such brands through a novel #Vibe-based discovery experience and attacking a USD 100 billion market. This asset-light platform is a global first-of-its-kind, and rapid growth and customer love have already demonstrated early product-market-fit.

We’re looking for a Product Intern who enjoys working with data and is curious about how digital products are built.

Your main job will be to help the Product team understand user behaviour, pull data, and share insights that improve the app.

This is perfect for students who enjoy problem-solving, numbers, and learning how product teams work in real life.

Location: HSR Layout, Bangalore 

Responsibilities

• Run SQL queries to pull data
• Work with the Product team to analyse trends and numbers
• Create simple reports and dashboards
• Help the team with product experiments (like A/B tests)
• Support in documentation and basic product research

Requirements 

• Basic SQL knowledge (very important)
• Comfortable working with numbers
• Curious, responsible, and eager to learn
• Good communication skills
• Any analytics tools (GA, Mixpanel, etc.) (Not mandatory, but good if you already know)
• Previous project or mini-internship experience 

What to get excited about 

• Be a part of a strong early team building a massive business.
• Work directly with the CEO and other leadership team members, who are well-respected industry experts.
• Get the rare chance to see a 0 to 1 journey and be a key member of that journey.
• Accelerate your career with a rapid growth path within the organisation.
• Strong possibility of PPO (Pre-Placement Offer) based on performance.

In this role, you will:

• Troubleshoot Complex / escalated network issues

• Participate in Major Incident Management conference calls and associated bridge-lines

• Work on tickets escalated from Tier 2 Support

• Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices (on back of break fix)

• Work with Advanced technology functions (priority support) / Cisco TAC

• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.

• Mentor / train tier-1 / tier-2

• Open Change controls and emergency break-fix Change Records

• Engage Cisco (NOC and HTTS) Support

• Work on Sniffer/ Infinistream capture

• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances

• Work with vendors / vendor escalations (on complex issues)

• Functionally aligned to the manager and work closely

Desired Qualifications:

Must Have Banking experience

• 6+ years of network support experience in NOC Operations or similar environment.

• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)

• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.

• Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN

• Experience on Arista hardware is a plus.

• Excellent Customer Service Skills and communication skills.

• Ansible knowledge is a plus

• Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)

Job Title: Data Entry Specialist

Location- Gurgaon/Remote

Salary- 10k

Job Summary:

We are seeking a detail-oriented and organized Data Entry Clerk to join our team. The ideal candidate will be responsible for accurately and efficiently entering data into our systems, maintaining and updating records, and ensuring data integrity and accuracy.

Responsibilities:

- Enter data from various sources into the computer system with high accuracy and speed.

- Verify data accuracy and completeness by reviewing and validating information.

- Maintain data entry requirements by following data program techniques and procedures.

- Organize files and documents, ensuring they are up-to-date and easily accessible.

- Generate reports, retrieve data, and assist in data analysis as needed.

- Identify and correct errors or inconsistencies in data entries.

- Assist in maintaining data confidentiality and security protocols.

- Collaborate with team members and supervisors to ensure data accuracy and completeness.

Requirements:

- Proven experience as a Data Entry Clerk or similar position.

- Proficient in using data entry software and MS Office, especially Excel.

- Excellent typing speed and accuracy.

- Strong attention to detail and data accuracy.

- Ability to multitask, prioritize, and manage time effectively.

- High school diploma or equivalent.

Preferred Skills:

- Knowledge of database management systems (DBMS) is a plus.

- Experience with data cleaning and validation procedures.

- Familiarity with basic data analysis techniques.

- Strong communication and organizational skills.

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and technology to disrupt the growing global Mental Health & Wellness industry. It's a first-of-its-kind anonymous safe space designed to instantly make someone under stress feel better through personalized intelligent solutions.

We have consistently seen that ~70% of jM users feel better after just one conversation. We launched the product ~18 months ago, and have received an amazing response with over 700k+ community and better than Best In Class metrics across the board. And to top that, we have been awarded 10+ times, out of which we have been recognized by Google five times already!

jumpingMinds is seeking a skilled Backend Developer with a strong proficiency in Python and Django to join our development team. Your primary focus will be the development and maintenance of the jumpingMinds backend system, scalable to millions of devices. working on different layers of the infrastructure. Therefore, commitment to collaborative problem-solving, sophisticated design, and creating quality products is essential.

Requirements :

• BS/MS degree in Computer Science, Engineering, or a related subject
• 3-4+ yrs experience as Backend, prior startup experience, should have led the team, python django expertise, AWS cloud stack knowledge are all must.
• Prior experience in Team Management
• Backend or Full-Stack experience in a work setting or classroom-setting.
• Work experience, open-source code, or coursework in any of the following languages: Python/Django, Golang, Ruby/Ruby on Rails
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).
• Join our dynamic and innovative team to contribute to the development of cutting-edge web applications and make a meaningful impact in the industry.

Why should an employee join ?

We offer a competitive salary, flexible working hours, and opportunities for professional growth and advancement.

We are looking for a dynamic Social Media Designer to be responsible for designing and posting original content on online platforms. The responsibilities of a Social Media Designer include posting content on social media, designing graphic material, and attracting consumers via social media.

To be successful as a Social Media Designer, you should be highly motivated, creative, and possess solid knowledge of marketing competencies. Ultimately, a top-notch Social Media Designer should be computer literate, highly organized, and able to work with little direction.

• Producing content to be posted online.
• Increasing traffic and appealing to target audiences.
• Creating posts, pages, and applications to attract customers.
• Using programming skills to build pages and applications.
• Measuring key performance indicators.

• Degree in Graphic Design or Computer Sciences.
• Good communication skills.
• Creativity and Graphic Design skills.
• Proficiency in Marketing disciplines.
• Must be self-motivated.
• Be able to produce original ideas.