Call center executive

Founding Engineer:

As a Founding Engineer, you'll be responsible for designing, building, and launching our product to customers. Specifically,

• Since our team is lean and we plan to keep it that way - you’ll be one of the first five engineers in leading the zero-to-one journey of a product our customers are hungry for
• Lead technical design and implementation of the frontend and backend of the product with coaching and mentorship from world-class technical architects
• Have knowledge of (or learn) how to work with Shopify’s CLI
• Iterate quickly to create delightful user experiences, working closely with customers/ design partners
• Help us hire a world-class engineering team in the months ahead
• Our team is currently fully remote (with offices to be opened in Bangalore and Mumbai over next few months) and cross-border across San Francisco, Boston, and India - help us cultivate a remote-first, inclusive, diverse, and friendly culture
• Work directly with the founders with an ownership mindset

Skills and Experience:

• Prior experience working with backend tech stacks (e.g. Spring Boot, Ruby on Rails, Django, Laravel)
• Experience with service service-oriented architecture, writing REST APIs, unit testing, and architectural design
• Understanding of modern web stacks and architecture (HTTP, REST, GraphQL, WebSockets)
• Experience with SQL and NoSQL databases and other technologies (e.g. Mysql, Redis, Kafka)
• Prior experience working with frontend tech stacks (e.g. React, Angular, Vue.js)
• Prior experience working with frontend UI frameworks (e.g. Bootstrap, Tailwind CSS)

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.

Key Responsibilities:

• Ensure all systems operate smoothly and align with our quality standards.
• Maximize the efficiency of all business procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Build processes that meet our business objectives and ensure compliance.
• Coordinate with the HR department to ensure our hiring plans meet our business needs.

Requirements:

• Previous experience as a Business Operations Manager or in a similar role
• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software is preferable
• The ability to interpret financial data and allocate budgets will be an added advantage
• Exceptional communication skills
• Demonstrate strong team management and mentorship skills

About the Organization: 

WeMakeScholars is an organization funded and supported by the Ministry of IT, Government of India under the 'Digital India Campaign'. We offer international education finance via scholarships and education loans, to study abroad aspirants. We are currently a 120 members team. Last financial year, we disbursed 2200 Cr in education loans to 8300 students across India.

We are looking for a PHP Developer who is keen to work in a startup environment esp. a product-based company. 

Job Overview

We are hiring developers (from 0 to 10 experience) with relevant knowledge and experience with the development and deployment of large-scale cloud-native enterprise systems on PHP, REST APIs, Node Js, Flutter, AWS & MySql. 

About Tech Department:

• Our internal tech team is responsible for end-to-end in-house tech support which includes and is not limited to design, development & deployment. 
• We are continuously developing and improvising our products to enhance customer and team experience.
• As we are in the Fintech space, our team has to ensure the database security of the application

Job Summary 

• Participate in the full development life cycle, working within broadly defined parameters including design, development, testing, and maintenance of the existing application with minimal supervision.
• Work on optimization and performance improvement activities. Instrument and test performance metrics.
• Participate in peer-to-peer code reviews to improve the quality and maintenance of the codebase.
• Collaboration with multiple internal/external stakeholders such as product, business, DBA, and Dev Ops.
• Design and implement APIs for web/mobile (both Android & iOS) applications.
• To be available on call for the projects or features developed by you. Things break, and you will be responsible to fix it when it does.

Experience & Skills Required

• 2+ years of experience (we are hiring freshers too for junior positions)
• Hands-on experience and knowledge of engineering end-to-end systems.
• Understanding of complete software development life cycle, including coding standards, and code reviews.
• Familiarity with multiple software development practices and tools
• Ability to write clean, modular, and loosely coupled code by the use of design patterns.
• Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
• A solid foundation and implementing principles of computer science is a must. Ex: object-oriented programming, concurrency, fundamentals of computer science, SQL databases. 

Value addition 

• Experience with AWS
• Working knowledge of payment gateways 
• Good knowledge of Mysql Query optimization and Database design.

Hiring for a SaaS Company- Third Party Payroll

Responsibilities:

• Develop aesthetic data driven design to get the word out about our company and drive qualified traffic to our front door
• Strictly follow the design stylesheet and innovate to better the industry standard
• Designing blog posts, whitepapers, eBooks, reports, webinars, infographics, etc.
• Collaborate with internal teams to create landing pages and optimize user experience
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Evaluate design methodologies. Provide thought leadership and perspective for adoption where appropriate

Requirements:

• Bachelor’s degree of higher in Design/Arts/Technology
• 2 to 3 years of experience in B2B Marketing
• Understanding of marketing methodologies and blogging software (WordPress) + Adobe Suite Fair understanding of marketing automation for B2B segment, conversion analytics funnel and ABM campaigns
• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• A sense of aesthetics and a love for great copy and witty communication

Job Title : BDE_India

Job Responsibilities :

Define, drive, and deliver Company’s listing strategy
Generate new asset leads by identifying value-capturing asset opportunities. Be fully immersed in token project circles, ventures funds, and with liquidity providers
Be the front-facing client services manager to our existing token partners
Negotiate and close on commercial terms of crypto projects, managing a robust pipeline, and produce in-depth research reports with your team.
Automate the process necessary to list cryptocurrencies across Legal, Compliance, Product, and Operations teams
Help shepherd crypto projects through the process of our listings
Analyze and produce managerial reports for all assets
Developing and growing new markets and help the platform increase its user base and trading volumes

Job Requirements :

Interested in Crypto Industry and Sales role
Crypto exchange experience is preferred but not necessary
Communication and negotiation skills
Ability to build rapport
Discipline and adaptability is required
Target Driven, hardworking and Self-motivated
Work Location: India (Work Remotely)

• Work with product owners, architects, developers, testers, and other stakeholders in the client's organization and in the company to build and maintain software solutions
• Get specifications/wireframes/ mock-ups and translate them into scalable, high-performance, robust web apps!
• Responsible to write and maintain clean, well-written code, as per the best practices.
• Very comfortable with daily stand-up with clients, update daily work progress via Project Management systems, voice/video calls, online collaboration using screen-sharing tools.
• Exposure/experience in agile development practices

Desired Qualification, Skills, and Experience

• Education: B.E. / B.Tech.

Mandatory Skills:

• Expert level skills in OOPS concepts
• Excellent in Ruby, metaprogramming.
• Excellent knowledge of Rails 4.x+
• Experience in using Rails Engine.
• Full-stack web development expertise (HTML, Javascript, CSS/Less, React, Redux)
• Good experience with active accounts on Git, Github/Bitbucket, or similar SCM tools.
• Excellent debugging and troubleshooting skills [Client side, Server side, Database]
• Knowledge and skills in static code analysis and performance management tools [Client side, Server side, Database]
• Databases: Expert level skills in one or more of MySQL, PostgreSQL
• Exposure to Release, Build Management, Deployment steps, and methodologies.

Nice to have Skills:

• MongoDB, Redis, Memcached, RSpec, Enzyme, Jest
• Experience:2-4 year