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Famepilot Internet Private Limited logo
Customer Success Associate
Famepilot Internet Private Limited's logo

Customer Success Associate

Rohit Gupta's profile picture
Posted by Rohit Gupta
1 - 5 yrs
₹2L - ₹5L / yr
Gurugram
Skills
Customer Success
Customer Relationship Management (CRM)
MS-Excel
MS-Office
SaaS
Technical sales
Technical support

Must-Have Skills

  • 1–5 years experience in Customer Success, Account Management, or SaaS Support
  • Strong written & spoken English
  • Comfort working with dashboards, data, and tools
  • Ability to explain technical concepts in simple business language
  • High ownership mindset — “this customer is mine”


Good to Have

  • Experience with SaaS products in CX, CRM, MarTech, or Local SEO
  • Familiarity with Google Business Profile, reviews, or WhatsApp APIs
  • Experience handling multi-location or enterprise customers
  • Basic understanding of APIs, integrations, or data sync issues
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Famepilot Internet Private Limited

Founded :
2018
Type :
Product
Size :
0-20
Stage :
Bootstrapped

About

Famepilot is an AI/ML-powered cloud Platform for businesses and brands to monitor and manage their customers feedback across all online (Search, Listing, Social, Review sites, and Online surveys) and offline (on-premise survey, kiosk, on tablets and paper forms) channels. Businesses of any size, from 1 location to 10,000+ locations can utilize the platform to uplift their customer experience, engagement, and reputation. We gather real-time ratings & reviews and convert them into actionable insights for businesses using AI-based recommendation engine. We believe listening to customers is the most fundamental activity to succeed in any business. Famepilot closes the sales cycle loop by asking the customer feedback post-transaction, and helping businesses responding on-time. Famepilot converts reviews into revenue. Famepilot is a strategic and thoughtful start-up in Online Reputation Space with decades of combined industry experience.
Read more

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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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