About Us
Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.
We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.
Key Responsibilities:
- Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
- Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
- Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
- Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
- Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
- Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
- Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.
Skills & Qualification
- Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
- Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
- Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
- Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
- Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
- Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
- Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
- Flexibility to support the UK market.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package including your health insurance.
- Remote work flexibility with a supportive and collaborative team environment.
- Opportunities for career advancement and professional development.
Our Culture
At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:
- Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
- Results: We're doers who overcome obstacles with a can-do attitude.
- Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.
Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Volopay
About
Volopay is a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation into a single platform. We empower businesses to manage their financial operations seamlessly by providing real-time visibility, control, and automation over their spending.
We are backed by top investors and have expanded beyond Southeast Asia, now operating in the US to empower businesses with our innovative financial solutions.
We need people who are deeply excited about our vision and passionately curious about transforming the way businesses manage their finances.
Company social profiles
Similar jobs
Adobe IllustratorJob Title: Video Editor (Fresher) / Junior Video Editor
Location: Jaipur, Rajasthan Onsite
Experience: Fresher / 0–1 year
Employment Type: Full-time
Job Summary
We are looking for a creative and motivated Fresher Video Editor to join our team. The candidate will edit engaging video content for social media, marketing, and digital platforms while learning industry best practices under guidance.
Key Responsibilities
- Edit raw footage into high-quality videos
- Create short-form content (Reels, Shorts, Stories)
- Add basic effects, transitions, music, and subtitles
- Maintain brand consistency in all videos
- Organize and manage project files
- Implement feedback and revisions on time
Required Skills & Qualifications
- Basic knowledge of video editing software (Adobe Premiere Pro, Final Cut Pro, CapCut, DaVinci Resolve)
- Understanding of video formats and resolutions
- Creative storytelling mindset
- Willingness to learn and improve skills
- Ability to meet deadlines
Preferred (Good to Have)
- Basic knowledge of After Effects or motion graphics
- Familiarity with YouTube & Instagram content styles
- College projects, internships, or sample edits
Designation
Business Development Executive
Qualification
MBA
Experience
1 – 3 Years of IT Sales ( Knowledge of IT Sales & Product )
Location
Pune / Mumbai
Probation period
Up to 3 months
No. of candidate required
1 for Pune / 1 for Mumbai
Responsibility Skills
· Minimum of 1 to 3 years experience in sales, business development or similar role.
· Having good knowledge of CRM Software + Sales process.
· Ability to demonstrate & present CRM and other software to prospect & provide full fledge training to them.
· Responsible for IT sales(software) for B2B
· Generate leads through various marketing activities such as cold calling, references and various online sources.
· Client meetings with Negotiation closure & sales management.
· The candidate must have good communication skills and convincing skills.
· Manage all communication with clients over mail & in written.
· Building Business relationships with current and potential client.
· Close deal and handle negotiation with the decision makers of prospects.
· Ability to meet individual & Branch targets.
Mandatory Required Assets
· Laptop, Bike
Additional Skill
· Proficiency in CRM software, Market knowledge, Time management and planning skills
· Good communication skills (verbal and written) and convincing skills
Angular (2+)
Java
Vue.js
AngularJS (1.x)Job Description:
- Experience with Java 4 to 8 years, Spring Boot, Microservices, Angular, Docker, and Kubernetes
Knowledge of multi-threading concepts, TCPIP, databases, and REST-based JSON APIs
- Experience with build and deployment tools: Maven, Git, JUnit
- Experience building and working with DevOps Toolchains (Github actions, Jenkins)
Experience with responsive UI development
Demonstrates great communication skills and initiative to solve problems and convey solutions to peers and product owners.
Experience with the scrum process
Experience with event-driven architecture.
Knowledge of UI testing and continuous integration
Working knowledge of TDD TDD mindset
- Pair Programming experience
Functional knowledge of the Accounts Payable domain is an added advantage.
Kubernetes
Docker
Amazon Web Services (AWS)
PythonWhat the role needs
● Review of current DevOps infrastructure & redefine code merging strategy as per product roll out objectives
● Define deploy frequency strategy based on product roadmap document and ongoing product market fit relate tweaks and changes
● Architect benchmark docker configurations based on planned stack
● Establish uniformity of environment across developer machine to multiple production environments
● Plan & execute test automation infrastructure
● Setup automated stress testing environment
● Plan and execute logging & stack trace tools
● Review DevOps orchestration tools & choices
● Coordination with external data centers and AWS in the event of provisioning, outages or maintenance.
Requirements
● Extensive experience with AWS cloud infrastructure deployment and monitoring
● Advanced knowledge of programming languages such as Python and golang, and writing code and scripts
● Experience with Infrastructure as code & devops management tools - Terraform, Packer for devops asset management for monitoring, infrastructure cost estimations, and Infrastructure version management
● Configure and manage data sources like MySQL, MongoDB, Elasticsearch, Redis, Cassandra, Hadoop, etc
● Experience with network, infrastructure and OWASP security standards
● Experience with web server configurations - Nginx, HAProxy, SSL configurations with AWS, understanding & management of sub-domain based product rollout for clients .
● Experience with deployment and monitoring of event streaming & distributing technologies and tools - Kafka, RabbitMQ, NATS.io, socket.io
● Understanding & experience of Disaster Recovery Plan execution
● Working with other senior team members to devise and execute strategies for data backup and storage
● Be aware of current CVEs, potential attack vectors, and vulnerabilities, and apply patches as soon as possible
● Handle incident responses, troubleshooting and fixes for various services
PHP
Javascript
React.jsAngular (2+)AngularJS (1.x)We are seeking a skilled PHP Developer with expertise in Laravel and WordPress to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications using PHP frameworks, primarily Laravel, and working with WordPress for content management system (CMS) projects. You will collaborate with a cross-functional team of designers, developers, and project managers to deliver high-quality, scalable solutions.
Responsibilities:
- Develop and maintain web applications using PHP frameworks, primarily Laravel.
- Collaborate with the team to gather and define project requirements, specifications, and technical designs.
- Write clean, well-structured, and efficient code that follows best practices and coding standards.
- Implement and integrate third-party APIs and services as needed.
- Customize and extend WordPress functionalities using plugins and themes.
- Optimize application performance and ensure scalability.
- Troubleshoot and debug issues, perform testing, and provide timely resolutions.
- Collaborate with designers to implement UI/UX designs and ensure a seamless user experience.
- Stay updated with the latest trends, tools, and technologies related to PHP, Laravel, and WordPress.
- Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.
- Document technical specifications, processes, and procedures.
Requirements:
- Proven experience as a PHP Developer, preferably with Laravel and WordPress.
- Strong knowledge of PHP web frameworks, specifically Laravel, and experience with WordPress development.
- Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.
- Familiarity with relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Redis).
- Experience working with version control systems, such as Git.
- Understanding of MVC design patterns and OOP concepts.
- Ability to write efficient SQL queries and optimize database performance.
- Knowledge of RESTful web services and API development.
- Familiarity with front-end frameworks/libraries (Vue.js, React) is a plus.
Job Description - Jasper
- Knowledge of Jasper report server administration, installation and configuration
- Knowledge of report deployment and configuration
- Knowledge of Jaspersoft Architecture and Deployment
- Knowledge of User Management in Jaspersoft Server
- Experience in developing Complex Reports using Jaspersoft Server and Jaspersoft Studio
- Understand the Overall architecture of Jaspersoft BI
- Experience in creating Ad Hoc Reports, OLAP, Views, Domains
- Experience in report server (Jaspersoft) integration with web application
- Experience in JasperReports Server web services API and Jaspersoft Visualise.JS Web service API
- Experience in creating dashboards with visualizations
- Experience in security and auditing, metadata layer
- Experience in Interacting with stakeholders for requirement gathering and Analysis
- Good knowledge ETL design and development, logical and physical data modeling (relational and dimensional)
- Strong self- initiative to strive for both personal & technical excellence.
- Coordinate efforts across Product development team and Business Analyst team.
- Strong business and data analysis skills.
- Domain knowledge of Healthcare an advantage.
- Should be strong on Co- ordinate with onshore resources on development.
- Data oriented professional with good communications skills and should have a great eye for detail.
- Interpret data, analyze results and provide insightful inferences
- Maintain relationship with Business Intelligence stakeholders
- Strong Analytical and Problem Solving skills
Python
Django
Go Programming (Golang)
FlutterCard91 is simplifying business payments by providing a plug and play issuance infrastructure
to businesses for domestic and cross-border payments. Our full stack platform enables
businesses to gain control and visibility into their payment flows, controlling the entire payment
lifecycle from onboarding, to issuance, to transaction and data reconciliation. The platform
aims to provide holistic solutions around payment issuance and distribution management. Our
deep focus in payments will help us in bringing new issuance formats as well as technologies
to businesses.
The company has been founded by seasoned technology entrepreneurs who have founded
successful companies like Myntra, Mastiff Technologies earlier. Headquartered in Bangalore,
with presence in Mumbai and NCR, Card91 aims to disrupt the payment infrastructure space
in the issuer-processor segment.
Position: Python Developer
We are building our core team which will be responsible for a highly scalable, always available
microservices based backend for payment processing. The developer will be involved with the
design, implementation, and execution from day one and build a robust, secure, and scalable
payment processing engine.
Roles & Responsibilities
● Individual Contributors talking full ownership of the micro services
● Design and Implement the micro services from scratch
● Be creative and always try to evaluate new strategies to execute faster
● Team player and always eager to teach new team members about the code,
● structure and design
● Not afraid of bringing new designs (even languages) which will make the system
execute faster
Experience and Qualifications
● Having 2 - 5 years of experience
● Degree from a premier institute like IIT/NIT/BITS is desirable
● A strong expertise in Python framework (like Django, Flask or Pyramid)
● Experience in creating APIs with design standards, patterns and best-practices
● Knowledge of object-relational mapping (ORM)
● GoLang experience is a big plus
● Experience building web services in REST
● knowledge and hands-on experience in API security standards and implementation
(Oauth, OpenId)
● Experience in developing highly scalable and reliable web applications, including
integration with internal and external systems.
● Experience in databases like MySQL and NoSQL db like Cassandra, etc.
● Experience with Cloud computing AWS & Microservices architecture
● Exposure to front end technologies like VueJS, ReactJS etc is an advantage
● Docker & Kubernetes experience is a big plus
● Previous experience of Fintech company is an added advantage
What’s on offer
● Vibrant, fun and rewarding culture that nurtures and promotes excellence
● Opportunities to learn and interact with payment industry leaders
● Competitive remuneration, group health insurance & PF
● Other office perks of being part of an early-stage startup
Location: HSR Layout, Bangalore
The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.
ROLES AND RESPONSIBILITIES
- Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
- Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
- Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
- Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
- Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
- Ensures deadlines are met and timely update meetings are established with client and counsel.
- Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
- The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
- Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks.
- Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
- Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
- Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
- Partners with the Forensic Lead to coordinate additional data collection requests pertinent to the investigation.
- Communicates in tandem with the Forensic Lead relevant findings to the client during the investigation.
- Designs and executes a strategy to install S1 and live response data within the SLAs set by Arete.
- Manage the SOC for accurate reporting of S1 metrics from threats to checked-in systems based on the need from the client.
- Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product.
- Organizes the updates for client and counsel and acts as the "quarterback" for leading update calls when prompted by counsel; maintains an organized and methodical approach for providing updates from negotiations, system restoration, data collection forensics, and closeout. Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.
- Can troubleshoot instability issues within infected operating systems and stabilize the system for continued recovery.
- Cross trains across the IR services within SOC, IR Lead, Forensics, and Restoration.
- Supports peers and IR Directors within the engagement lifecycle. Familiarizes oneself with the negotiation tactics and communications with threat actors.
- Other duties as assigned.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.
SKILLS AND KNOWLEDGE
- Experience delivering consulting engagements in a fast-paced environment
- Experience leading scoping calls
- Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
- Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
- Knowledgeable of collection methodologies and tools.
- Comfortable working within various OS including Windows, Linux, and OSX
- Organized communications and notes
- Communicates clearly and concisely
- Generally knowledgeable of the multiple services that comprise an IR investigation
- In-depth knowledge of the ransom negotiation process and details it accordingly to clients
Java
Scala
C++Role- Software Development Engineer-2
As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.
Top Skills
You write high quality, maintainable, and robust code, often in Java or C++ or C#
You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
Roles & Responsibilities
You solve problems at their root, stepping back to understand the broader context.
You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
Skills & Experience
Bachelors or Masters in Computer Science or relevant technical field.
Experience in software development and full product life-cycle.
Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
React.js
Redux/Flux
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon