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Customer Success Manager
Customer Success Manager
StarApps Studio's logo

Customer Success Manager

Shivani Kawade's profile picture
Posted by Shivani Kawade
3 - 5 yrs
Best in industry
Pune
Skills
Customer Success
Account Management
Customer Retention
Churn Management
Upselling & Cross-selling
Onboarding & Training
SaaS Sales / Post-Sales
Shopify Ecosystem
Stakeholder management

Location: Pune (WFO / Hybrid)

Shift Timing: US Hours

Experience: 3–5 Years


About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, through 6 highly-rated apps. With a $5.5M ARR and a mission to scale to $10M, we rank among the Top

100 Shopify app developers globally and the Top 1% in Revenue per Employee SaaS companies.


About the Role

As a Customer Success Manager, you will act as a strategic partner to our merchants, ensuring they achieve meaningful outcomes using StarApps products. You will own customer relationships post-sales, drive adoption, retention, and growth, and collaborate closely with Product, Engineering, and Support teams.


Key Responsibilities

  • Build success plans for merchants and track retention and expansion metrics.
  • Drive value realization and identify upsell/growth opportunities.
  • Lead onboarding and training for new merchants.
  • Develop a deep understanding of merchant goals and recommend growth strategies.
  • Prepare weekly/monthly performance reports and analyze product usage trends.
  • Coordinate with Product, Engineering, and Support teams to resolve escalations.
  • Build trusted relationships to reduce churn and improve customer satisfaction.
  • Drive customer advocacy through testimonials, case studies, and references.


What We’re Looking For

  • 3–5 years of experience in Customer Success / Account Management in SaaS or ecommerce tech.
  • Strong ownership mindset and ability to manage enterprise merchants post-sales.
  • Excellent communication and relationship-building skills.
  • Understanding of Shopify ecosystem and ecommerce lifecycle (preferred).
  • Experience in digital marketing/growth strategies (good to have).


Why Join StarApps?

  • High-growth SaaS environment with real ownership.
  • Opportunity to work with global Shopify Plus merchants.
  • Strong leadership and career acceleration.
  • A culture that rewards initiative, creativity, and impact.
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Shubham Vishwakarma

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About StarApps Studio

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable

About

Building software to help e-commerce businesses sell better


Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.


Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.


We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.


As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!

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Tech stack

skill iconReact.js
skill iconRuby on Rails (ROR)
SQL
skill iconAmazon Web Services (AWS)

Candid answers by the company

What does the company do?
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We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

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