UI5 Consultant

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

Excellent C, C++, design skills with multithreading

Experience on Network Programming with Sockets, TCP/IP protocols (TCP, UDP, DNS, DHCP etc.) and application layer protocols like SNMP, HTTP/S, FTP, IPP, LPR, WSD

Ability to study and analyze network packets

Responsibilities:

1. Develop and maintain web applications using React.js and Laravel.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Write clean, maintainable, and efficient code.
4. Build reusable components and front-end libraries for future use.
5. Optimize applications for maximum speed and scalability.
6. Implement security and data protection features.
7. Collaborate with other team members and stakeholders to deliver high-quality software solutions.

Requirements:

1. Proven experience as a React.js and Laravel Developer.
2. In-depth knowledge of JavaScript, React.js, and Laravel.
3. Familiarity with RESTful APIs and modern front-end build pipelines and tools.
4. Experience with state management libraries such as Redux.
5. Solid understanding of the full web development process, from design to deployment.
6. Knowledge of version control (e.g., Git).
7. Strong problem-solving and communication skills.
8. Ability to work independently and as part of a team.
9. Bachelor's degree in Computer Science or a related field (preferred).

Nice to Have:

1. Experience with other front-end libraries/frameworks (Vue.js, Angular, etc.).
2. Knowledge of serverless architecture.
3. Experience with database systems (MySQL, PostgreSQL, MongoDB, etc.).
4. Familiarity with Docker and containerization.

Location: HSR Layout, Bangalore

About Contlo:

Contlo is an AI native marketing platform that enables modern fast-growing businesses to leverage their brand's own generative AI Model to run & optimize end-to-end marketing. Help them drive customer retention via personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across customer touchpoints.

Contlo is the global leader in AGI(Artificial general intelligence) tech by operating at both application layer and also in the AI infra layer(SuperAGI). We have leading ai researchers and engineers working to build new foundational model & other autonomous agentic capabilities

Immediate / Early Joining Required

Position Overview:

As a Market Research Specialist, you will play a key role in supporting our market research efforts by gathering, analyzing, and interpreting data to provide actionable insights for decision-making. You will collaborate closely with cross-functional teams to conduct comprehensive research on industry trends, competitor strategies, and market opportunities.

Responsibilities:

• Conduct thorough market research using various tools and methodologies, including online databases.
• Gather and analyze data to identify key market trends, customer preferences, and competitive landscapes.
• Utilize statistical analysis software and data visualization tools to interpret data and present findings in a clear and actionable format.
• Collaborate with internal teams to define research objectives, develop research methodologies, and execute research projects.
• Assist in the preparation of reports, presentations, and other materials to communicate research findings to stakeholders.
• Stay informed about industry developments, emerging technologies, and best practices in market research to continuously improve research processes and methodologies.
• Support sales and business development teams with market intelligence, competitive analysis, and lead generation activities.
• Maintain accurate and organized records of research findings, data sources, and methodologies used.

Qualifications:

• Bachelor's degree in Business, Marketing, Economics, Statistics, or a related field.
• 2+ year of experience in market research, business analysis, or a related field.
• Proficiency in using market research tools and databases.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Excellent written and verbal communication skills, with the ability to present findings to diverse audiences.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.

Role Title: Developer - Guidewire Integration-Config

Role Purpose

We are looking for a Developer for our Claims Guidewire team, who is a technology enthusiast, and eager to be part of a culture of modern software engineering practices, continuous improvement, and innovation.

As a Developer, you will be part of a dynamic engineering team and work on development, maintenance, and transformation of our strategic Claims Guidewire platform. You will learn about software applications, technology stack, ways of working and standards.

Key Accountabilities

·        Deliver software development tasks for Claims Guidewire applications, in the areas of Integration and Configuration, with expected quality measures and timeframe, e.g., coding, writing unit test cases (G-Unit) and unit testing, debugging and defect fixing, providing test support, providing release support.

·        Communicate with technical leads and IT groups for understanding the project’s technical implications, dependencies, and potential conflicts.

·        Research issues reported in Production, perform root cause analysis and document them, respond to and resolve technical issues in a timely manner.

·        Perform versioning of the release updates and resolve the code conflicts while merging and promoting the code to higher environments.

·        Develop their technical and functional knowledge on Claims Digital Guidewire platform.

·        Understand and follow Guidewire’s cloud standards for application development.

·        Active participation in team meetings like daily stand-ups, risk forums, planning sessions and retrospectives.

Skills & Experience

·        3+ years of development experience on Guidewire cloud platform and applications, Guidewire certification preferred.

·        Hands on development expertise on Guidewire ClaimCentre with configuration and integration

·        Experience in Guidewire platform (Gosu scripting / Edge APIs / UI / Data Model)

·        Should have knowledge on Admin data loading, Assignment and Segmentation Rules, Pre-update and Validation rules, Authority limits, Financials (checks, reserves, recoveries …)

·        Good experience on LOB configuration and related type-lists

·        Good experience on integration components including plug-ins, messaging (and supporting business rules), batches, REST APIs and programs that call the Guidewire application APIs.

·        Experience on any database Oracle / SQL Server and well versed in SQL.

·        Experience of working in a CI/CD setup and related tools/technologies

·        Insurance domain knowledge with Property & Casualty background preferred.

Location- Gurugram

CTC- Upto 25lpa

• Identifying New Sales Leads via Direct Customer Engagement.
• Qualifying the pre-generated leads over the call/Email/Softwares.
• Generate own leads/References from new customers at the time of acquisition.
• Achieving Sales Target & implementing sales promotional strategies of that particular region.
• Speaking with business owners, CEO, CXO, decision makers & explaining the product
• Understanding the requirement of B2B customers & demonstrating the services along with value proposition
• Establish and develop network of customers.
• Coordinating with sales team
• Passion, desire and motivation to sell and close new business
• Strong relationship building and management skills.
• Understanding of Web, Mobile Apps, IOT, Blockchain, Game technologies.

• Excellent Verbal and Written in English.
• Excellent knowledge of MS Office.
• Aggressive attitude and driven by Sales Numbers.
• Thorough understanding of Sales and Marketing with negotiating techniques.
• Fast learning speed and a passion for Sales.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.
• Qualification BE/ B.Tech (Comp Science) with MBA(Sales)

**About Company**
SleepyCat is India's First Mattress-In-A-Box brand! We deliver luxury mattresses, at a fraction of the usual cost, straight from our factory to your doorstep in an easy-to-carry package. 
In sleepycat we constantly thrive to make our products and customer experience better using technology.

**About Role**
We are currently looking out for a frontend developer who is motivated to learn and work on challenging projects. You should have a product mindset with great technical skills. In sleepycat we promote new and fresh ideas which can directly or indirectly help customer experience and sales. Sleepycat provides to you platform to bring your thoughts into action and implement them.

Technical skills required (expertise in atleast two of these): Javascript, CSS, PHP

**Personal and Domain Growth Initiatives**
1. In SleepyCat we promote career growth. Once you are settled and have completely owned the system you are hired for, you have the freedom to pick some other technologies inside SC. You will be given time to learn and contribute. Right now we have Web Development (PHP/JS), ReactJS and Ruby on Rails. So you have the freedom to utilize 30% of your time on any of these languages if you wish to and remaining 70% on your primary domain.
2. We also promote self-growth. You can utilize 10% of your time to learn any skill you want and we will help you with that. It is not restricted to the tech domain, could be anything from marketing to sales to personality development.

**Interview Process Details**
***Technical Round 1: Development Knowledge Round***
We will test your skills in 3 domains
understanding an existing written code and ability to make changes
coding a logical question to test basic coding skills
ability to think of test cases to write a full proof code
***Technical Round 2: Coding Round***
45 minutes coding round where you will be required to code live sharing your screen. On the spot problem will be given.

**Additional details**
Website: https://sleepycat.in/
Work Culture: 6 days(All Saturday half day)
Office Location: 91Springboard, Kalina, Mumbai
Employee Strength: 40+ Employees
Founded: 2017
Funding: $1.6 Million

Read about Sleepycat and funding on Crunchbase: https://www.crunchbase.com/organization/sleepycat
Learn what employees say about Sleepycat on Glassdoor: https://tinyurl.com/r9oqfkl
Checkout what people say about SleepyCat products on Google: https://tinyurl.com/rco3nqr