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Knowmax cover picture
Founded :
2019
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you. To learn more about us, visit Knowmax.ai or contact [email protected] for any queries.
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Jobs at Knowmax

Knowmax
at Knowmax
Poonam JSingh
Posted by Poonam JSingh
Gurugram
4 - 6 yrs
₹18L - ₹20L / yr
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconPostgreSQL
MySQL

Knowmax is a global B2B SaaS platform built to elevate customer experience through intelligent knowledge management. We enable customer-facing teams to access the right answers instantly—across contact centers, digital channels, and field support—driving consistency, efficiency, and satisfaction at scale.


Preferred Profile: Candidates with prior experience working on product development in a startup environment.




Core Backend Skills

  • Node.js Mastery
  • Deep understanding of event loop, async patterns (Promises, async/await).
  • Experience with frameworks like Express, NestJS, Fastify.
  • Writing scalable APIs (REST), middleware, and modular code.
  • Database Expertise
  • SQL/Postgres – schema design, complex joins, indexing, query optimization.
  • Knowledge of transactions, isolation levels, and migrations.
  • Basic familiarity with ORMs (Sequelize/TypeORM/Prisma) and raw queries.
  • Architecture & Design
  • Ability to design backend systems
  • Good understanding of API versioning, caching strategies (Redis).

Frontend (Average Skill Expected)

  • Comfortable with React (or Nuxt/Vue) for building and maintaining UIs.
  • Basic understanding of state management (Redux, Vuex, Pinia).
  • Familiarity with component-based architecture and UI libraries (Material UI, Tailwind).
  • Can debug UI issues but not expected to be a design/UX expert.


Other Expectations

  • Code Quality – Writing unit tests (Jest/Mocha), code reviews, and maintaining clean architecture.
  • Problem-Solving – Strong data structures and algorithmic skills (not as intense as SD3/Architect).
  • Collaboration – Able to mentor juniors, break down tasks, and work closely with product and QA.
  • Performance & Security – Understands security best practices (OWASP) and performance profiling.


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