Interested Candidates can apply on below link : https://idreamcareer.keka.com/careers/jobdetails/79881
We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success.
Key Responsibilities
š¹ CaaS Sales (Pre-Sales & Closures):
ā¢ Drive end-to-end sales cycles ā from client engagement, need identification, proposal creation to closure
ā¢ Collaborate with the Business Development team to convert qualified leads into long-term partnerships
ā¢ Understand client objectives and map offerings to deliver tailored career guidance solutions
š¹ CaaS Post-Sales Operations:
ā¢ Lead client onboarding and post-sales documentation
ā¢ Coordinate deployment of career guidance product for individual counsellors
ā¢ Monitor program delivery, timelines, and quality of service
š¹ Tech & Cross-functional Liaison:
ā¢ Coordinate with the tech team for deployment, issue resolution, and feature feedback
ā¢ Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement)
š¹ Counselor Engagement:
ā¢ Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements
ā¢ Track counselor performance, share feedback loops, and build a culture of responsiveness.
What Weāre Looking For
ā¢ 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries
ā¢ Strong project management and multi-stakeholder coordination skills
ā¢ Excellent communication and presentation skills
ā¢ Ability to work in a fast-paced, outcome-oriented environment
ā¢ Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems
Nice to Have
ā¢ Exposure to career guidance, education, or school/college ecosystem
ā¢ Prior experience managing freelance/contractual teams or communities
Why Join Us?
At iDreamCareer, youāll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy.
Shubham Vishwakarma
Full Stack Developer - Averlon
About iDreamCareercom
About
iDreamCareer is Indiaās most trusted Career Guidance company, working with leading pvt schools, CSR & govt and career counsellors, since 2012. We are the Technical Partner to CBSE for Career Guidance, and were the first Career Guidance company to feature on Shark Tank India.
BlueSpring is our private school program, while for govt school students, we implement PathShila, in partnership with CSR & other social impact bodies like the UN.
Both BlueSpring and PathShila have three foundational pillars - Process, People & Platform (PPP).
Process - refined over the last 13 years and is designed to be holistic and customised for each school / partner.
People - we manage iDC Council: Indiaās largest community of 550+ active certified career counselors. Today, our certification is accredited by Boston University Wheelock College of Education & Human Development.
Platform - iDC ONE is Indiaās most comprehensive Career Guidance tech platform, designed for students, counsellors & school management.
This PPP approach has enabled us to achieve the highest counseling efficacy in the Career Guidance ecosystem. And this is how we deliver a structured, unbiased, informed & empathetic career counselling for students.
At iDC, we do what we do so that ultimately, we can build a world where every child gets to have a joyful career & a meaningful life.
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