Sales and Operations at iDreamCareercom · Delhi · 1 - 10 years · ₹6L - ₹12L / yr · Profitable · Posted 31 Aug 2025

Interested Candidates can apply on below link : https://idreamcareer.keka.com/careers/jobdetails/79881
We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success.
Key Responsibilities
🔹 CaaS Sales (Pre-Sales & Closures):
• Drive end-to-end sales cycles – from client engagement, need identification, proposal creation to closure
• Collaborate with the Business Development team to convert qualified leads into long-term partnerships
• Understand client objectives and map offerings to deliver tailored career guidance solutions
🔹 CaaS Post-Sales Operations:
• Lead client onboarding and post-sales documentation
• Coordinate deployment of career guidance product for individual counsellors
• Monitor program delivery, timelines, and quality of service
🔹 Tech & Cross-functional Liaison:
• Coordinate with the tech team for deployment, issue resolution, and feature feedback
• Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement)
🔹 Counselor Engagement:
• Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements
• Track counselor performance, share feedback loops, and build a culture of responsiveness.
What We’re Looking For
• 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries
• Strong project management and multi-stakeholder coordination skills
• Excellent communication and presentation skills
• Ability to work in a fast-paced, outcome-oriented environment
• Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems
Nice to Have
• Exposure to career guidance, education, or school/college ecosystem
• Prior experience managing freelance/contractual teams or communities
Why Join Us?
At iDreamCareer, you’ll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy.

About iDreamCareercom
About
iDreamCareer is India’s most trusted Career Guidance company, working with leading pvt schools, CSR & govt and career counsellors, since 2012. We are the Technical Partner to CBSE for Career Guidance, and were the first Career Guidance company to feature on Shark Tank India.
BlueSpring is our private school program, while for govt school students, we implement PathShila, in partnership with CSR & other social impact bodies like the UN.
Both BlueSpring and PathShila have three foundational pillars - Process, People & Platform (PPP).
Process - refined over the last 13 years and is designed to be holistic and customised for each school / partner.
People - we manage iDC Council: India’s largest community of 550+ active certified career counselors. Today, our certification is accredited by Boston University Wheelock College of Education & Human Development.
Platform - iDC ONE is India’s most comprehensive Career Guidance tech platform, designed for students, counsellors & school management.
This PPP approach has enabled us to achieve the highest counseling efficacy in the Career Guidance ecosystem. And this is how we deliver a structured, unbiased, informed & empathetic career counselling for students.
At iDC, we do what we do so that ultimately, we can build a world where every child gets to have a joyful career & a meaningful life.
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Preferred Skills
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- Ability to thrive in a fast-paced, execution-driven environment
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Role: Sales Manager / Sales Executive
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Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.
We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.
Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.
Who are we looking for?
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CRM and Sales Data Management
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Ideal Candidate Profile
You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.
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- Clear reporting on sales pipeline, customer status and revenue progress.
Reporting Line
The role will report to CCO and will work closely with sales, customer success, finance and operations teams.
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Work with the Founder to identify and prioritise the most promising customer segments, then build and manage a qualified sales pipeline. Potential channels include cafés and restaurants, corporate and institutional accounts, premium retail, gifting, events and residential communities. • Prospect actively through cold outreach, referrals, LinkedIn, WhatsApp, field visits, networking and direct introductions. • Conduct product meetings, tastings and sampling with prospective customers and decisionmakers. • Understand customer requirements, prepare commercial proposals, negotiate terms and convert opportunities into paid orders. • Manage the complete account journey—from first conversation and order confirmation through payment, collections, reorder and account growth. • Maintain an accurate CRM or sales tracker covering leads, meetings, proposals, next actions, closures, lost opportunities, account revenue and reorder behaviour. • Coordinate with production and operations so that samples, stock and deliveries remain aligned with active opportunities.
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- Follow up with clients for approvals, assets, access, payments, content, feedback, and pending decisions.
- Keep clients informed about project progress, upcoming activities, delays, dependencies, and completed work.
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2. Client Onboarding & Project Initiation
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- Prepare and share access/requirement sheets.
- Coordinate payment confirmation and project onboarding requirements.
- Ensure projects are properly onboarded into the internal CRM/project-management system.
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- Coordinate internal kickoff activities between relevant departments.
- Ensure the team has sufficient information and resources before beginning execution.
3. Project Management:
- Manage multiple client projects simultaneously.
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- Coordinate deadlines across multiple departments.
- Monitor project dependencies and identify blockers.
- Follow up with team members on pending tasks.
- Escalate critical delays or issues to management.
- Maintain project momentum and ensure deliverables are completed within agreed timelines.
- Coordinate internal meetings, standups, reviews, and project discussions.
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- Maintain visibility over project status from initiation to completion
4. Financial & Commercial Coordination:
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- Bachelor's degree in Marketing, Digital Marketing, Business Administration, Communications, Management, or a related field.
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- Strong written and verbal English communication.
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- Experience working with international clients, preferably across Dubai, Canada, Australia, the United States, and other international markets.
Ideal Candidate Profile:
The ideal person for this role should be:
- Highly organized and proactive.
- Comfortable managing multiple projects simultaneously.
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- Business-minded rather than task-oriented.
- Able to understand both marketing strategy and execution.
- Comfortable with ambiguity and changing priorities.
- Strong at follow-ups and accountability.
- Detail-oriented without losing sight of the bigger picture.
- Curious about AI and emerging marketing technologies.
- Comfortable taking ownership of problems instead of simply escalating them.
- Able to convert client requirements into structured internal execution.
Work Location: In person
Are you someone who loves building relationships, owning the sales cycle, and turning opportunities into successful partnerships?
We’re looking for a driven, hands-on Sales Manager to join our growing team and take ownership of the sales journey — from identifying the right prospects to closing high-value deals.
🔍 What We’re Looking For?
- 3+ years of experience in B2B sales
- Strong track record in lead generation, client engagement, product demos, and deal closures
- Ability to independently manage the entire sales funnel
- Experience working with BFSI, FinTech, SaaS, or enterprise clients is preferred
- Strong understanding of consultative and solution-led selling
- Excellent communication, negotiation, and relationship-building skills
- A strong ownership mindset with a focus on revenue and outcomes
🎯 What You’ll Own?
- Own the complete sales cycle — prospecting → discovery → demos → negotiations → closure
- Identify and engage with key decision-makers across target accounts
- Understand customer challenges and position the right solution to address their business needs
- Build, manage, and consistently grow a healthy sales pipeline
- Drive meaningful conversations with CXOs and senior stakeholders
- Work closely with Pre-Sales, Product, and Customer Success teams to convert opportunities
- Maintain strong relationships with prospects and customers throughout the sales journey
- Take ownership of revenue targets and contribute directly to the company's growth
🌟 Why Join Us?
If you're someone who thrives in a fast-paced environment, enjoys solving customer problems, and gets excited by closing deals and creating real business impact, we'd love to hear from you. Come join us and be a part of a team that's building innovative solutions for the BFSI and lending ecosystem and transforming the way credit decisions are made.
Minimum 2 years of proven experience in B2B or Enterprise sales (preferably in SaaS, IT, or cybersecurity).
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