Sales and Operations

Strong enterprise sales executive profile

Mandatory (Experience 1):Must have 2+ years of selling B2B SaaS.

Mandatory (Experience 2): Must have 2+ of experience of selling to enterprise clients OR to manufacturing industry OR selling FinTech product, SAP Product sales/Finance ERP solutions (like invoice processing, vendor management, Source to pay, Compliance solutions).

Mandatory (Sales Skills):Must have experience in end to end sales from lead generation, prospecting, demos, proposal building, negotiation, and deal closure

Mandatory (Stability): Must have stable career history — no frequent job hopping

Mandatory (Note): Final round is F2F (client will handle the travel)

Job Title: Lead Backend Developer

Location: Bengaluru, India 

iAI Solution Pvt Ltd (https://iaisolution.com/),operates at the edge of applied AI where foundational research meets real-world deployment. We craft intelligent systems that think in teams, adapt with context, and deliver actionable insight across domains.

Position Summary:

• We are looking for a Lead Backend Developer with 4+ years of professional experience in Python-based development, especially using FastAPI and MongoDB. The ideal candidate is skilled in building and maintaining scalable, high-performance back-end services and APIs, has strong understanding of modern database design (SQL & NoSQL), and has experience integrating backend services with cloud platforms.
• Experience or interest in AI/ML projects is a strong plus, as our products often interface with LLMs and real-time AI pipelines.
• Key Responsibilities:
• Design, build, and maintain robust backend services using Python and FastAPI.
• Develop and maintain scalable RESTful APIs for internal tools and third-party integrations.
• Work with MongoDB, PostgreSQL, and Redis to manage structured and unstructured data efficiently.
• Collaborate with frontend, DevOps, and AI/ML teams to deliver secure and performant backend infrastructure.
• Implement best practices in code architecture, performance optimization, logging, and monitoring.
• Ensure APIs and systems are production-ready, fault-tolerant, and scalable.
• Handle API versioning, documentation (Swagger/OpenAPI), and error management.
• Optimize queries, indexes, and DB schema for high-performance data access.
• Maintain clean code with emphasis on object-oriented principles and modular design.
• Troubleshoot production issues and deliver timely fixes and improvements.

Qualifications:

• Overall Experience: 4+ years in backend software development.
• Python: Strong proficiency with object-oriented programming.
• Frameworks: Hands-on experience with FastAPI (preferred), Django.

Databases:

• MongoDB: Experience with schema design, aggregation pipelines, and indexing.
• Familiarity with SQL databases (PostgreSQL/MySQL).
• Experience with Redis and optionally Supabase.

API Development:

• Proficient in building and documenting REST APIs.
• Strong understanding of HTTP, request lifecycles, and API security.

Testing & Debugging:

• Strong debugging and troubleshooting skills using logs and tools.

Performance & Scalability:

• Experience optimizing backend systems for latency, throughput, and reliability.

Tools:

Git, Docker, Linux commands for development environments.

Must-Have Skills:

• Proficiency in Python and object-oriented programming
• Strong hands-on experience with FastAPI (or similar async frameworks)
• Knowledge of MongoDB for schema-less data storage and complex queries
• Experience building and managing REST APIs in production
• Comfortable working with Redis, PostgreSQL, or other data stores
• Experience with Dockerized environments and Git workflows
• Solid grasp of backend architecture, asynchronous programming, and performance tuning
• Ability to write clean, testable, and maintainable code

Good-to-Have Skills:

• Experience with asynchronous programming using async/await
• Integration with third-party APIs (e.g., Firebase, GCP, Azure services)
• Basic understanding of WebSocket and real-time backend patterns
• Exposure to AI/ML pipelines, model APIs, or vector DBs (e.g., FAISS)
• Basic DevOps exposure: GitHub Actions, Docker Compose, Nginx
• Familiarity with JWT, OAuth2, and backend security practices
• Familiarity with CI/CD pipelines and versioning
• Basic understanding of GraphQL or gRPC is a plus

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 
  
• Demonstrated experience delivering production-grade backend services
• 
  
• Experience working in agile teams and using tools like Jira
• 
  
• Familiarity with Agile/Scrum methodologies and sprint cycles
• 
  
• Interest or experience in AI/ML-integrated systems is a plus
• 
  

Perks & Benefits:

• Competitive salary with performance-based bonuses
• Opportunity to work on AI-integrated platforms and intelligent products
• Access to latest tools, cloud platforms, and learning resources
• Flexible working hours and hybrid work options
• Wellness initiatives and team-building activities

Responsibilities

• Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments
• Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organisations
• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):

o             Work with Clients to assess requirements

o             Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

o             Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

o             Develop customer specific solutions where necessary and document them

o             Proactive problem diagnosis, troubleshooting and resolution

• Create Implementation plans for new and existing clients
• Creation of accurate estimates and quotations for Adobe Campaign Consulting services
• Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution
• Ownership of the technology solution from estimation and design through to delivery, acceptance and operation
• Knowledge transfer/Training to customers on solution implemented
• Product Upgrades and Configuration activities
• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers
• Build great working relationship with Onshore Consulting team,  Learn and Adopt best-practices from such teams globally
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations

About Company

Our client works in the area of skilling and livelihoods for underserved youth. It is a pioneering program with a strong PPP model, an agency-led

approach to livelihoods and a vision of socio-economic transformation. The NGO runs through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together toward changing lives.

Responsibilities

● Design and execution of research into the impact of an agency-led approach to livelihoods.

● Design and execution of the appropriate baseline surveys in communities.

● Gaining an in-depth understanding of the impact of the NGO program at the community level.

● Identification of research partners as required.

● Building tools and systems for monitoring and evaluation of the Lighthouse program and guiding the work of the data & reporting team.

● Data quality audits for program-specific data across the organization.

Requirements

● Master’s degree in statistics or economics with a specialization in statistical methods, or social sciences with training in qualitative and quantitative research methods.

● Minimum 5 years of work experience in the social sector/ corporate sector.

● Critical thinking

● Analytical ability

● Result orientation

● Excellent written and oral communication in Hindi and English (Knowledge of Marathi

will be an added advantage)

● Creativity

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

As the successful candidate, you will be required to:

• Design, develop and maintain data quality assurance framework
• Work in conjunction with BI and Data Engineers to ensure high quality Data Deliverable
• Design and develop testing frameworks to test ETL jobs, BI reports and Dashboards and other data pipelines
• Write SQL scripts to validate data in the data repositories against the data in the source systems
• Write SQL scripts to validate data surfacing in BI assets against the data sources
• Ensure data quality by checking against our ODS and the front-end application
• Track, monitor and document testing results

To be eligible for this role, you should possess the following:

• Demonstrated ability to write complex SQL/TSQL queries to retrieve/modify data
• Ability to work in an Agile environment
• Ability to learn new tools and technologies and adapt to an evolving tech-scape

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, colour, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.