QA Analyst | Female

at WINIT

QA Analyst | Female

WINIT

Company

Home

QA Analyst | Female

at WINIT

Posted by Aishwarya SURENDRAN

1 - 2 yrs

₹1L - ₹4L / yr

Hyderabad

Skills

Software Testing (QA)

Manual testing

Client Management

Agile/Scrum

Job Summary:

We are looking for a proactive and detail-oriented QA Analyst who will also handle customer support responsibilities. This hybrid role is ideal for someone who enjoys both technical quality assurance and interacting with customers to resolve queries effectively. Preference will be given to female candidates who can contribute positively to team diversity.

Key Responsibilities:

🔍 Quality Assurance (QA):

Review and analyze product specifications and user requirements
Design, execute, and maintain test cases for web and mobile applications
Log and track bugs; work with the development team to ensure timely fixes
Conduct regression, functional, and usability testing
Contribute to continuous improvement of QA processes

💬 Customer Support:

Provide timely and professional support to users via email, chat, or calls
Document common issues and escalate complex cases appropriately
Gather feedback and share insights with the product team for improvements
Maintain detailed logs of customer interactions and resolutions
Help onboard new customers by guiding them through key features

Requirements:

Bachelor’s degree in Computer Science, IT, or a related field
1–3 years of experience in QA or tech support roles
Strong understanding of QA methodologies, tools, and bug tracking systems
Excellent communication skills in English (both written and verbal)
Ability to troubleshoot customer issues and document clearly
Proficient in using support and QA tools (JIRA, TestRail, Zendesk, etc.)

Preferred Profile:

Female candidates are encouraged to apply
Experience in SaaS or B2B tech environments is a plus
Ability to balance multiple responsibilities and work independently

Job Summary:

Key Responsibilities:

🔍 Quality Assurance (QA):

Review and analyze product specifications and user requirements
Design, execute, and maintain test cases for web and mobile applications
Log and track bugs; work with the development team to ensure timely fixes
Conduct regression, functional, and usability testing
Contribute to continuous improvement of QA processes

💬 Customer Support:

Provide timely and professional support to users via email, chat, or calls
Document common issues and escalate complex cases appropriately
Gather feedback and share insights with the product team for improvements
Maintain detailed logs of customer interactions and resolutions
Help onboard new customers by guiding them through key features

Requirements:

Bachelor’s degree in Computer Science, IT, or a related field
1–3 years of experience in QA or tech support roles
Strong understanding of QA methodologies, tools, and bug tracking systems
Excellent communication skills in English (both written and verbal)
Ability to troubleshoot customer issues and document clearly
Proficient in using support and QA tools (JIRA, TestRail, Zendesk, etc.)

Preferred Profile:

Female candidates are encouraged to apply
Experience in SaaS or B2B tech environments is a plus
Ability to balance multiple responsibilities and work independently

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About WINIT

Founded :

1997

Type :

Product

Size :

20-100

Stage :

Profitable

About

N/A

Company social profiles

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System requirements

+1 more

Mandatory : - Minimum 2-4 years of experience in *Manual Mobile App Testing* ( Android / iOS) - Minimum work experience of API testing - Ability to pull off releases in a shorter cycle - Work experience with app-based products having 100,000+ active users Good to have: - Good mobile testing automation skills - Work experience in a well-known startup - Showcase of issues that you logged in open - apps / bug bounty if you had any Responsibilities : - Review requirements, specifications and technical design documents to provide timely and meaningful feedback - Create detailed, comprehensive and well-structured test plans and test cases along with bug tracking - Perform thorough regression testing when bugs are resolved - Liaise with internal teams (e.g. developers and product managers) to identify system requirements - Stay up-to-date with new testing tools and test strategies.

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