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QA Analyst | Female
QA Analyst | Female
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QA Analyst | Female

Aishwarya SURENDRAN's profile picture
Posted by Aishwarya SURENDRAN
1 - 2 yrs
₹1L - ₹4L / yr
Hyderabad
Skills
Software Testing (QA)
Manual testing
Client Management
Agile/Scrum

Job Summary:

We are looking for a proactive and detail-oriented QA Analyst who will also handle customer support responsibilities. This hybrid role is ideal for someone who enjoys both technical quality assurance and interacting with customers to resolve queries effectively. Preference will be given to female candidates who can contribute positively to team diversity.

Key Responsibilities:

šŸ” Quality Assurance (QA):

  • Review and analyze product specifications and user requirements
  • Design, execute, and maintain test cases for web and mobile applications
  • Log and track bugs; work with the development team to ensure timely fixes
  • Conduct regression, functional, and usability testing
  • Contribute to continuous improvement of QA processes

šŸ’¬ Customer Support:

  • Provide timely and professional support to users via email, chat, or calls
  • Document common issues and escalate complex cases appropriately
  • Gather feedback and share insights with the product team for improvements
  • Maintain detailed logs of customer interactions and resolutions
  • Help onboard new customers by guiding them through key features

Requirements:

  • Bachelor’s degree in Computer Science, IT, or a related field
  • 1–3 years of experience in QA or tech support roles
  • Strong understanding of QA methodologies, tools, and bug tracking systems
  • Excellent communication skills in English (both written and verbal)
  • Ability to troubleshoot customer issues and document clearly
  • Proficient in using support and QA tools (JIRA, TestRail, Zendesk, etc.)

Preferred Profile:

  • Female candidates are encouraged to apply
  • Experience in SaaS or B2B tech environments is a plus
  • Ability to balance multiple responsibilities and work independently


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About WINIT

Founded :
1997
Type :
Product
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Shubham Vishwakarma

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