AXS Solutions and Consulting Pvt.Ltd.
https://axs-solutions.com
Jobs at AXS Solutions and Consulting Pvt.Ltd.
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CRM Application Support Engineer
1. Position Summary
We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.
This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.
2. Key Responsibilities
A. Microsoft Dynamics 365 (D365) Support
- Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
- Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
- Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
- Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
- Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
- Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
- Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
- Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
- Assist in POC development and survey configuration activities within D365.
B. Azure Portal Support
- Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
- Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
- Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
- Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
- Assist in preparing resource consumption reports and validating Azure billing data.
- Log support requests with Microsoft Azure support and provide required diagnostic information.
C. Sitefinity CMS & Portal Support
- Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
- Assist with CRM portal connector licensing renewals and re-synchronization processes.
- Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
- Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
- Perform routine Sitefinity database checks and maintenance tasks.
D. IVR & Chat Support
- Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
- Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
- Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.
E. Change Request Support
- Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
- Maintain accurate time logs and effort tracking for CR work within the engagement model.
- Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.
F. Operational Duties
- Provide rotational shift coverage within the 0800–2000 AEST operational window.
- Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
- Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
- Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.
3. Required Qualifications & Skills
Education
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
Technical Skills
- 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
- Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
- Basic to intermediate Power BI skills for report monitoring and troubleshooting.
- Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
- Exposure to Sitefinity CMS or similar content management systems.
- Basic understanding of IVR and chat platforms and their integration with CRM systems.
- Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
- Understanding of ITIL concepts for incident and problem management.
Soft Skills
- Strong attention to detail and systematic approach to issue diagnosis and resolution.
- Good written and verbal communication skills for ticket documentation and client interactions.
- Ability to work in a shift-based model and manage priorities across multiple technology domains.
- Team player with a willingness to learn, take ownership, and support senior team members.
- Proactive in identifying recurring issues and suggesting preventive measures.
4. Preferred Qualifications
- Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- ITIL v4 Foundation certification.
- Prior experience in application support for clients in the APAC or Australian time zone.
- Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.
5. Key Performance Indicators (KPIs)
- First-call resolution rate and adherence to L1/L2 ticket SLAs.
- Accuracy and timeliness of ticket documentation and escalation.
- Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
- Quality of support provided for CR delivery tasks.
- Client feedback and responsiveness scores.
- Effective utilization within the monthly engagement framework.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
React.js
NodeJS (Node.js)
Express
MongoDBPosition: Full Stack Developer (React.js + Node.js)
Experience: 2–5 Years
Location: Mumbai – Chembur West (Onsite)
Job Summary
We are looking for a Full Stack Developer with strong hands-on experience in React.js and Node.js to build scalable, secure, and high-performance web applications. The ideal candidate should be comfortable owning features end-to-end, developing responsive UI, building REST APIs, integrating databases, and supporting production systems.
Key Responsibilities
- Build responsive UI using React.js, HTML5, CSS3, JavaScript (ES6+)
- Develop scalable backend services and RESTful APIs using Node.js (Express.js / NestJS)
- Work with MongoDB and MySQL (schema design, indexing, query optimization)
- Implement authentication & authorization using JWT , RBAC , Oauth
- Integrate third-party APIs, Webhooks
- Build real-time features using Socket.io / WebSockets
- Ensure performance, scalability, and security (validation, sanitization)
- Implement caching using Redis (if applicable) and optimize API response times
- Support API testing (Postman/Supertest)
- Maintain API documentation using Swagger / OpenAPI
- Debug and resolve defects, handle RCA, and support production troubleshooting with logs/monitoring
- Follow Git-based workflows, participate in code reviews, and collaborate with QA/product teams in Agile delivery
Mandatory Skills
- React.js, Node.js, JavaScript (ES6+)
- MongoDB (must), MySQL
- REST API development & integration
- Socket.io / WebSockets, Webhooks
- HTML5, CSS3
- Git
- Typescript, Express.js / NestJS
- jQuery / AJAX (basic / legacy support)
Good to Have
- Redis, Swagger/OpenAPI
- Docker, CI/CD (GitHub Actions/Jenkins)
- Cloud exposure (AWS/Azure/GCP)
Qualification
BE / BTech / MCA / MSc IT / BSc IT with 2–5 years relevant experience.
CTC: As per industry std.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: Growth Associate - International Markets
Department: Founder's Office
Reports To: Founder & Managing Director
Location: Mumbai
Employment Type: Full-time
Experience Level: 1 years +
The Growth Associate - International Markets will serve as a strategic business leader working directly with the founder's office to drive accelerated growth across all business verticals. This role combines strategic thinking with operational excellence, overseeing Sales, Marketing, and Delivery functions to achieve aggressive growth targets while maintaining operational efficiency.
Key Responsibilities
Strategic Growth Planning (30%)
- Develop and execute comprehensive growth strategies aligned with company vision
- Identify new market opportunities and business verticals for expansion
- Create and monitor KPIs for sales, marketing, and delivery performance
- Conduct market analysis and competitive intelligence to inform strategic decisions
- Collaborate with founders on long-term business planning and goal setting
- Drive digital transformation initiatives across all business functions
Sales Leadership & Revenue Growth (35%)
- Lead sales strategy development and execution across all product lines
- Manage and optimize the complete sales funnel from lead generation to closure
- Develop pricing strategies and negotiate high-value enterprise deals
- Build and maintain relationships with key clients and stakeholders
- Establish channel partnerships and strategic alliances
- Implement sales methodologies and processes to improve conversion rates
- Manage sales team performance and provide strategic guidance
- Target: Achieve 40%+ year-over-year revenue growth
Marketing & Brand Development (20%)
- Develop integrated marketing strategies across digital and traditional channels
- Lead brand positioning and messaging for all product offerings
- Oversee content marketing, thought leadership, and industry presence
- Manage marketing budget allocation and ROI optimization
- Drive demand generation and lead qualification processes
- Establish AXS as a thought leader in AI, fintech, and customer experience domains
- Coordinate participation in industry events, conferences, and trade shows
Delivery Excellence & Customer Success (15%)
- Ensure delivery quality and customer satisfaction across all engagements
- Implement standardized delivery methodologies and best practices
- Monitor project profitability and resource utilization
- Drive customer retention and expansion strategies
- Establish customer success metrics and feedback loops
- Collaborate with technical teams to ensure solution quality and innovation
Required Qualifications
Education & Experience
- Education: MBA from reputed institution (IIM/ISB/XLRI) or equivalent
- Experience: 1 years+ in growth roles within technology/consulting companies
- Industry: Prior experience in B2B technology, fintech, or professional services
- Leadership: Minimum 1 years managing cross-functional teams
Core Competencies
- Strategic Thinking: Proven ability to develop and execute growth strategies
- Sales Excellence: Track record of achieving 30%+ growth targets consistently
- Marketing Expertise: Experience with B2B marketing, digital marketing, and brand building
- Analytical Skills: Strong data analysis and business intelligence capabilities
- Leadership: Experience leading teams of 10+ members across multiple functions
- Communication: Exceptional presentation and stakeholder management skills
Technical Knowledge
- Understanding of AI/ML, fintech, and digital transformation landscapes
- Experience with CRM systems, marketing automation, and analytics tools
- Knowledge of enterprise sales cycles and complex solution selling
- Familiarity with project delivery methodologies (Agile/Waterfall)
Preferred Qualifications
Industry Experience
- Previous experience in AI/ML, fintech, or customer experience domains
- Background in consulting or professional services
- Experience with government and large enterprise sales
- International business development experience
Achievements
- Demonstrated success in scaling businesses
- Experience in new market entry and product launches
- Track record of building high-performing teams from scratch
- Recognition in industry forums or publications
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Designation: Founders Office Associate
Role Description
This is a full-time, on-site role located in Mumbai for a Founders Office Associate. The Founders Office Associate will support the founders in day-to-day administrative and strategic tasks, including coordinating meetings, handling correspondence, managing schedules, conducting research, and assisting in project management. The role also involves preparing reports, presentations, and documentation, as well as contributing to strategic planning and decision-making processes.
Location - Chembur, Mumbai
Type of Job: Fulltime
Working Mode: Work From Office
Experience: 1+ yrs
Qualifications
- Administrative and Coordination Skills: Schedule management, meeting coordination, correspondence handling
- Research and Analytical Skills: Conducting research, preparing reports, product demos and presentations
- Project Management and Strategic Planning Skills: Assisting in project management, contributing to strategic planning and decision-making processes
- Excellent Communication and Organizational Skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Bachelor's degree in Business Administration, Management, or a related field
- Experience in the technology or financial sector is a plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Digital Marketing Intern
AXS Solutions and Consulting Pvt Ltd.
We are looking for an enthusiastic marketing intern to join our marketing department and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing marketing strategies.
As a marketing intern, you will collaborate with our Sales and Business Development team in all stages of marketing campaigns. Your insightful contribution will help develop, expand and maintain our marketing channels.
This internship will help you acquire marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast paced work environment.
Job Responsibilities
- The Social Media & Digital Marketing Intern is responsible for assisting the Digital Marketing Manager in implementing AXS’s overall communications and marketing plan --focusing specifically on digital communications --to build awareness about AXS within the community, and to increase lead generation and sales.
- Develop and implement a comprehensive marketing plan to include social media, (Facebook, Twitter, Instagram, Linkedin and YouTube)
- Create, manage and implement all email marketing campaigns
- Expand and maintain customer email database
- Write and distribute regularly weekly online newsletters
- Develop new partnerships and maintain strong industry relationships.
- Develop and implement a comprehensive social media marketing plan in association with the team.
- Manage and update Linkedin, Facebook pages and websites (including corporate websites).
- Enhance social media outlets and opportunities to maintain communication and build fan base.
- Track and analyze website and social media performance.
- Work with team to refine social media strategy and best practices
- Assist in managing social media channels (Facebook, Twitter, Pinterest, Instagram, Flickr,YouTube) and editorial calendar to ensure content is timely, relevant, and engaging
- Draft Weekly-newsletters to subscribers
- Prepare weekly updates and reports to track growth and success rates of campaigns
- Keep up to date and informed on new social media trends and adapt accordingly
- Ensure proper messaging is being executed online
- Identify leaders and influencers (internal/external) and engage them in brand activities
- Assist with website copywriting, proofing, and updating as needed
QUALIFICATIONS
- Ability to take initiative, employ good judgment, and manage projects from beginning to end
- Excellent writing, editing, and proofreading skills
- Exceptional ability to manage details
- Ability to multitask in a fast-paced environment
- Ability to meet deadlines and to anticipate next steps or needs
- Work effectively both independently and as part of a team
- Be available for at least 30 hours a week
- A bachelor’s degree (or currently enrolled student) in the liberal arts or equivalent work experience
- Understands and can utilize emerging platforms, digital media, and web/social media management and measurement tools(e.g. Hootsuite, Google Analytics)
- Adobe Creative Suite experience a plus
- Strong working knowledge of email marketing applications
BENEFITS
- Experience in marketing and communications, relationship management, and other aspects of community relations, marketing, and the film industry
- Opportunity for permanent employment
DURATION
- 6 months
STIPEND : 7 - 8k per month.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description: Growth Officer - Founder's Office
Company Overview
AXS Solutions & Consulting Pvt. Ltd.
AXS Solutions is a leading technology company focused on providing unique and innovative solutions across AI/ML, fintech, customer experience, and digital transformation. With our mission of "Enabling Digital Future," we serve 50+ clients globally and maintain operations in India with aspirations for global expansion.
Position Summary
Job Title: Growth Officer - Founder's Office
Department: Founder's Office
Reports To: Founder & Managing Director
Location: Mumbai
Employment Type: Full-time
Experience Level: 4 years +
The Growth Officer will serve as a strategic business leader working directly with the founder's office to drive accelerated growth across all business verticals. This role combines strategic thinking with operational excellence, overseeing Sales, Marketing, and Delivery functions to achieve aggressive growth targets while maintaining operational efficiency.
Key Responsibilities
Strategic Growth Planning (30%)
- Develop and execute comprehensive growth strategies aligned with company vision
- Identify new market opportunities and business verticals for expansion
- Create and monitor KPIs for sales, marketing, and delivery performance
- Conduct market analysis and competitive intelligence to inform strategic decisions
- Collaborate with founders on long-term business planning and goal setting
- Drive digital transformation initiatives across all business functions
Sales Leadership & Revenue Growth (35%)
- Lead sales strategy development and execution across all product lines
- Manage and optimize the complete sales funnel from lead generation to closure
- Develop pricing strategies and negotiate high-value enterprise deals
- Build and maintain relationships with key clients and stakeholders
- Establish channel partnerships and strategic alliances
- Implement sales methodologies and processes to improve conversion rates
- Manage sales team performance and provide strategic guidance
- Target: Achieve 40%+ year-over-year revenue growth
Marketing & Brand Development (20%)
- Develop integrated marketing strategies across digital and traditional channels
- Lead brand positioning and messaging for all product offerings
- Oversee content marketing, thought leadership, and industry presence
- Manage marketing budget allocation and ROI optimization
- Drive demand generation and lead qualification processes
- Establish AXS as a thought leader in AI, fintech, and customer experience domains
- Coordinate participation in industry events, conferences, and trade shows
Delivery Excellence & Customer Success (15%)
- Ensure delivery quality and customer satisfaction across all engagements
- Implement standardized delivery methodologies and best practices
- Monitor project profitability and resource utilization
- Drive customer retention and expansion strategies
- Establish customer success metrics and feedback loops
- Collaborate with technical teams to ensure solution quality and innovation
Required Qualifications
Education & Experience
- Education: MBA from reputed institution (IIM/ISB/XLRI) or equivalent
- Experience: 4 years+ in growth roles within technology/consulting companies
- Industry: Prior experience in B2B technology, fintech, or professional services
- Leadership: Minimum 3 years managing cross-functional teams
Core Competencies
- Strategic Thinking: Proven ability to develop and execute growth strategies
- Sales Excellence: Track record of achieving 30%+ growth targets consistently
- Marketing Expertise: Experience with B2B marketing, digital marketing, and brand building
- Analytical Skills: Strong data analysis and business intelligence capabilities
- Leadership: Experience leading teams of 10+ members across multiple functions
- Communication: Exceptional presentation and stakeholder management skills
Technical Knowledge
- Understanding of AI/ML, fintech, and digital transformation landscapes
- Experience with CRM systems, marketing automation, and analytics tools
- Knowledge of enterprise sales cycles and complex solution selling
- Familiarity with project delivery methodologies (Agile/Waterfall)
Preferred Qualifications
Industry Experience
- Previous experience in AI/ML, fintech, or customer experience domains
- Background in consulting or professional services
- Experience with government and large enterprise sales
- International business development experience
Achievements
- Demonstrated success in scaling businesses
- Experience in new market entry and product launches
- Track record of building high-performing teams from scratch
- Recognition in industry forums or publications
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Profile: Entrepreneur in Residence (EIR) at Founders Office
Location: Chembur, Mumbai
Experience: 2- 4 yrs
Reports to: Founders
Job Type: Full-Time
Job Description
Position Overview: AXS Solutions is seeking a dynamic and driven Entrepreneur in Residence (EIR) to join the Founders Office. The ideal candidate will work closely with the founders to drive the growth and expansion of AXS in various dimensions, including business development, strategic partnerships, innovation, and operational efficiency. This role offers a unique opportunity to be at the heart of AXS's growth strategy, working on high-impact projects and initiatives.
Key Responsibilities:
Strategic Growth Initiatives:
- Identify and develop new business opportunities and markets for expansion.
- Collaborate with the founders to define and implement strategic growth initiatives.
- Conduct market research and analysis to inform strategic decision-making.
Business Development:
- Lead efforts to establish and maintain strategic partnerships and alliances.
- Explore new revenue streams and develop plans to capitalize on them.
- Assist in negotiations and closing deals with key partners and clients.
Innovation and Product Development:
- Work with cross-functional teams to drive innovation and product development.
- Identify emerging trends and technologies that could impact AXS's business.
- Develop and oversee pilot projects to test new ideas and concepts.
Operational Efficiency:
- Analyze and improve existing business processes to enhance efficiency and effectiveness.
- Develop and implement operational strategies to support growth objectives.
- Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
Leadership and Mentorship:
- Mentor and support junior team members and emerging leaders within the organization.
- Foster a culture of innovation, collaboration, and continuous improvement.
Key Skills and Qualifications:
- Education: Bachelor's degree in Business, Economics, Engineering, or a related field; MBA or advanced degree preferred.
- Experience: Minimum of 3-7 years of experience in business development, strategy, consulting, or a related field; experience in a startup environment is a plus.
- Entrepreneurial Mindset: Proven track record of entrepreneurial success, either as a founder or in a leadership role in a high-growth company.
- Strategic Thinking: Strong strategic and analytical thinking skills, with the ability to identify and capitalize on growth opportunities.
- Business Acumen: Deep understanding of business operations, financial planning, and market dynamics.
- Leadership: Strong leadership and mentoring skills, with the ability to inspire and motivate teams.
- Communication: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Personal Attributes:
- Proactive and Results-Driven: Takes initiative and is focused on achieving tangible results.
- Innovative: Creative thinker who is always looking for new ways to solve problems and create value.
- Collaborative: Team player who works well with others and fosters a collaborative work environment.
- Resilient: Able to handle setbacks and challenges with a positive attitude and persistence.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
EXPERIENCE: 0 - 1 ( Freshers are highly preferrable)
Freshers with any graduation in any stream can apply for this job
Two Rotational weekoff will be provided
JOB LOCATION: Gurgaon
SKILLS REQUIRED : kannada and English language
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* No IT profiles
* BSC IT, BCA, B.TECH, B.E and No regular MBA is needeed
* Graduation certificate, mark sheets, offer and experience letter, 3 months pay slips of previous company are compulsory
* most probably US shifts with two way cab provided
* Required knowledge: SLA, KPI,VLOOKUP,HLOOKUP,EXCEL
* Must have some perior experience in any corporate companies
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