Position: CRM Specialist
Location: Kalkaji, New Delhi
Reports To: Hr
About Us
Highfly Sourcing is a leading visa and immigration consultancy committed to providing exceptional services to clients seeking assistance with international travel and immigration processes. We pride ourselves on our expertise, personalized approach, and dedication to client satisfaction. As we continue to grow, we are looking for a skilled CRM Specialist to join our dynamic team and enhance our client relationship management.
Position Overview
The CRM Specialist will be responsible for developing and managing client relationships, implementing CRM strategies, and ensuring a seamless experience for clients throughout their visa and immigration journey. The ideal candidate will have a strong background in customer relationship management, exceptional communication skills, and a keen understanding of the visa and immigration sector.
Key Responsibilities
CRM Strategy and Implementation:
- Develop and execute CRM strategies to improve client engagement, retention, and satisfaction.
- Implement and manage CRM software and tools to streamline client interactions and processes.
Client Relationship Management:
- Act as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues.
- Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business.
Data Management and Analysis:
- Maintain and update client records in the CRM system, ensuring accuracy and confidentiality.
- Analyze client data and feedback to identify trends, opportunities for improvement, and areas for growth.
Marketing and Communication:
- Collaborate with the marketing team to develop and execute targeted campaigns and communication strategies.
- Create and distribute newsletters, promotional materials, and client communications to keep clients informed and engaged.
Process Improvement:
- Identify and implement process improvements to enhance the efficiency and effectiveness of CRM activities.
- Work closely with other departments to ensure seamless coordination and service delivery.
Reporting and Metrics:
- Generate and analyze CRM reports to track key performance indicators (KPIs) and measure the success of CRM initiatives.
- Provide regular updates and insights to management on CRM performance and client satisfaction.
Skills:
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
- Analytical skills with the ability to interpret data and generate actionable insights.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficiency in Microsoft Office and other relevant software.
Why Join Us?
- Professional Growth: Opportunities for career advancement and professional development.
- Dynamic Environment: Work in a fast-paced, supportive, and collaborative team.
- Impactful Work: Contribute to helping clients achieve their international travel and immigration goals.
- If you are passionate about client relationship management and have a strong background in the visa and immigration industry, we would love to hear from you.
Apply today to join our team.
Subodh Popalwar
Software Engineer, Memorres
About Highfly Sourcing
Highfly Sourcing, one of the best immigration consultants in delhi having expertise of providing quality solutions in immigration services to individuals, families and corporate clients those who are seeking to Settle, Work, Study, Visit or move temporarily or permanently in Canada, Australia, New Zealand , Denmark, Germany, UK, Hong Kong,Singapore and others countries globally.
We are one of the best immigration consulting services of the country. It is a matter of great pride that till date our success rate has been hundred percent. There is no doubt about the fact, that any assignment that is taken up becomes successful because of not just one but many reasons. From planning to execution, everything has to be done with utmost perfection.
Here at Highfly Sourcing, your personal and professional needs are kept into consideration before recommending a visa for you. Our consulting professionals are there to study your profile thoroughly and counsel you as per your future aspirations. We assure that once you meet our consulting professionals all your doubts and queries will take a back seat and you will just want to be proactive enough to complete the process at the earliest and take a flight to your dream country.
Our Post Landing services will be an added advantage in your new country as we will provide you with job search services, pick up assistance and accommodation assistance. We will be there for you till you are permanently settled in the country.
We provide quality solutions in immigration services to individuals, families and corporate clients those who are seeking to Settle, Work, Study, Visit or move temporarily or permanently in Canada, Australia, New Zealand , Denmark, Germany, UK, Hong Kong,Singapore and others countries globally.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres