Business Development Executive

 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

 

 

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

 

 

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

 

 

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

 

 

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

The objective of digital marketing is to develop strong and innovative strategies to promote the business brand, products, and services. A digital marketing professional is expected to effectively use all marketing tools and techniques like https://www.simplilearn.com/ppc-marketing-ultimate-guide-article" target="_blank">PPC, https://www.simplilearn.com/tutorials/seo-tutorial/what-is-seo" target="_blank">SEO, SEM, https://www.simplilearn.com/email-breakthroughs-that-wont-break-the-law-article" target="_blank">email, https://www.simplilearn.com/social-media-for-business-article" target="_blank">social media, and https://www.simplilearn.com/display-advertising-mistakes-article" target="_blank">display advertising. A typical digital marketing job description will cover all the above aspects, and more:

• Identify trends and insights
• Allocate marketing investments 
• Plan and direct marketing campaigns
• Manage an organization's website and maintain it, keeping best practices in mind
• Optimize content for the website and social media platforms
• Work with various content formats such as blogs, videos, audio podcasts, etc.
• Track the website traffic flow
• Implement and analyze performance metrics
• Measure and assess goals vis-à-vis ROI
• Device experiments and conversion tests
• Provide internal reports on a regular basis
• Execute new and creative collaborations among technologies and platforms

A digital marketer can work in a variety of different industries, and the possibilities are endless. The job outlines point to an exciting role with great ROI and data insights compared to other forms of marketing.

Besides, a bachelor's degree in marketing or a related field is an essential requirement for those wanting to step into this field. However, certificates in digital marketing and website development/optimization are highly prized nowadays as they equip candidates with real-world exercises, practical assignments, and hands-on projects.

What you will do:

• Smooth onboarding of fellows post recruitment
• Understanding the pre-existing technical and other skills as well as improvement needs in each area throughout training and deployment
• Weekly monitoring of progress as well as key strength and improvement area of each fellow
• Planning remediation in consultation with training head and trainers, weekly/ daily check ins and query resolution to sustain high level of motivation
• Monitoring and taking steps towards maintaining high performance standards post deployment
• Implementing upskilling learning and development initiatives based on individual fellow requirement and ensuring consistent appraisal and manager satisfaction
• Continuously monitoring and improving the Fellows’ performance during training and on-site, as well as analyzing client feedback, upskilling needs, retention and billability

 

Desired Candidate Profile

What you need to have:

• Minimum 10+ years’ experience in managing technical talent in either talent management or technical manager roles
• Training experience desirable
• Awareness of job role skill and capability requirement for data engineer or similar technical job role
• Experience in performance management and employment relations
• Strong coaching and mentoring capabilities
• High data-driven and process oriented mindset
• Strong interpersonal and communication skills
• Excellent relationship building skills
• Ability to influence and persuade and manage difficult conversations
• High levels of confidentiality

iOS Developer- 5 Openings
● Experience Level: 2+ Years
● Extensive iOS development experience (iOS SDK, XCode, Objective C, Swift)
● Excellent understanding of iOS UX/UI guidelines/best practices and the ability to
engage with the creative team to deliver pragmatic solutions, balancing design,
quality, and velocity, iOS app architecture and use of design patterns.
● Strong OO & Objective-C skills, with an appreciation for pragmatism and simplicity
in code
● Good Communication Skills.

- We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices.

- Your primary focus will be the development of Android applications and their integration with back-end services.

- You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Skills :

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as touch

- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

- Knowledge of the open-source Android ecosystem and the libraries available for common tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google's Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

- Familiarity with continuous integration - Kotlin, Java

- Important libraries include Dagger, RxJava, Realm - MVP Clean Architecture

- Understanding of Data Structures and Algorithm.

- Basic Knowledge of Kotlin

- Skills : - Android, Web Sockets, MVP Development, Rxjava, Realm Mobile Database,

Role  : Angular Developer

Location: Bangalore, Karnataka, India

Experience: 3 to 9 Years

Mandatory Skills: Angular,Data structure,Javascript with OOPS, API

Experience:

• Very strong hands on experience of web and mobile technologies: - HTML JavaScript,  HTML5/CSS3,
• 5 + years of UI Development Experience using JavaScript Frameworks
• 3+ years of Angular Development Experience
• Has implemented coding patterns and built UI framework
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS
• Creating configuration, build, and test scripts for Continuous Integration environments
• Cooperating with the back-end developer in the process of building the RESTful API
• Cross browsers support/experience and knowledge of DOM manipulation on different browsers
• Performance enhancements on web page load and execution
• Use responsive web design to create applications that automatically conform to multiple screen sizes/devices.

Responsibility:

• Ability to develop UI framework on JavaScript and CSS which confines to requirement of Solutions.
• Ability to work on cross browser compatibility
• Develop reusable components.
• Work closely with other developers in the team
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Conduct usability testing to identify and fix UI issues
• Collaborate with business analysts to discuss user interface requirements and brainstorm UI ideas.

 

About the company:

It is a leading US-Based product development company established in 2004.

A global leader in providing digital solutions for trading and risk, supply chain management and financial services driven by cloud, blockchain, machine learning and analytics. The company has its  best-of-breed solutions serve the entire trading value chain across agriculture, energy, metals and mining, and manufacturing markets. The cloud platform provides advanced analytics, one source of data and an automation engine, providing maximum flexibility and investment protection as business needs and market requirements change.

Why should you apply?

• Work in a fast-paced product-based organization.
• Get an opportunity to work with the core development team and enhance your technical skills.
• Scope to understand and work with the product team in depth.
• Opportunity to work in ETRM/CTRM domain- ahead of the innovation.
• They built a culture of inclusion and diversity from the 16 plus languages they speak to the 40% strong women workforce.
• They are always looking for their next set of passionate and innovative minds, who are unafraid to challenge the status quo.

• Manage each project’s scope and timeline
• Coordinate sprints, retrospective meetings, and daily stand-ups
• Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for external communications (e.g. from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Guide development teams to higher scrum maturity
• Help build a productive environment where team members ‘own’ the product and enjoy working on it

Requirements

• Experience in a scrum master role
• Familiarity with software development
• Excellent knowledge of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement)
• Good knowledge of other Agile frameworks (Crystal, XP, etc.)
• Excellent communication and servant leadership skills
• Problem-solving and conflict-resolution ability
• Outstanding organizational skills
• Degree in Computer Science, Business or similar field
• Scrum Master certification is a plus

• Design and develop n-tier .NET web applications using C#,http://asp.net/">ASP.NET,JavaScript technologies and SQL Server.
• Home of the Microsoft http://asp.net/">ASP.NET development community. Download Visual Studio, post to the forums, read http://asp.net/">ASP.NET blogs and learn about http://asp.net/">ASP.NET.
• Excellent communication to interact with business teams.
• Check that system is unit tested and verified according to requirements.
• Assist Dev Lead on the technical issue resolution Engineer, Data Scientist)

 

Desired Skills:

 

• Experience — 8+ years of relevant experience
• Experience in designing and developing Sitecore-based web application
• Experience in developing complex, high-availability, high-volume, and n-tier applications
• Any Graduate