Receptionist / Front Desk Support

Position Name : Product Engineer (Backend Heavy)

Experience : 3 to 5 Years

Location : Bengaluru (Work From Office, 5 Days a Week)

Positions : 2

Notice Period : Immediate joiners or candidates serving notice (within 30 days)

Role Overview :

We’re looking for Product Engineers who are passionate about building scalable backend systems in the FinTech & payments domain. If you enjoy working on complex challenges, contributing to open-source projects, and driving impactful innovations, this role is for you!

What You’ll Do :

• Develop scalable APIs and backend services.
• Design and implement core payment systems.
• Take end-to-end ownership of product development from zero to one.
• Work on database design, query optimization, and system performance.
• Experiment with new technologies and automation tools.
• Collaborate with product managers, designers, and engineers to drive innovation.

What We’re Looking For :

• 3+ Years of professional backend development experience.
• Proficiency in any backend programming language (Ruby on Rails experience is a plus but not mandatory).
• Experience in building APIs and working with relational databases.
• Strong communication skills and ability to work in a team.
• Open-source contributions (minimum 50 stars on GitHub preferred).
• Experience in building and delivering 0 to 1 products.
• Passion for FinTech & payment systems.
• Familiarity with CI/CD, DevOps practices, and infrastructure management.
• Knowledge of payment protocols and financial regulations (preferred but not mandatory)

Main Technical Skills :

• Backend : Ruby on Rails, PostgreSQL
• Infrastructure : GCP, AWS, Terraform (fully automated infrastructure)
• Security : Zero-trust security protocol managed via Teleport

MeltPlan is building the “planning engine” for the $14 Tn construction industry, an AI system designed specifically to optimize decisions before construction begins. While design software optimizes use and aesthetics and construction software optimizes execution and control, MeltPlan is building the missing layer - software that optimizes decisions and tradeoffs upstream, before scope is locked, procurement begins, and change orders become inevitable. MeltPlan’s long-term goal is to help teams make construction “boring” by making planning more intense: surfacing constraints and tradeoffs early, aligning stakeholders before plans are frozen, and reducing the need for late-stage redlines, rework, and change orders.

MeltPlan is founded by operators who have built at scale. Kanav previously co-founded Innovaccer, a $3Bn healthtech company focused on making US healthcare more affordable and accessible. He’s now applying that systems-level thinking to construction.He’s joined by Tanmaya Kala, former Project Executive at DPR Construction, who led large commercial, healthcare, and life sciences projects. We combine deep tech scale with real construction execution.

What This Role Really is :

We are seeking a detail-oriented and technically strong AI QA Engineer to ensure the quality, reliability, and performance of Large Language Model (LLM)-based systems. In this role, you will be responsible for designing and executing test strategies, validating model outputs, and building evaluation frameworks to enhance the accuracy, safety, and overall performance of AI-driven applications.We would particularly value candidates who have hands-on experience in developing evaluation frameworks (evals) for AI systems, along with strong expertise in comprehensive system testing and quality assurance practices.You are responsible for making MeltPlan work in the real world.

What You'll Do:

• Design, develop, and execute evaluation frameworks (Evals) for Large Language Models (LLMs) and AI systems.
• Perform end-to-end system testing, regression testing, and performance testing for AI-driven applications.
• Validate model outputs for accuracy, consistency, safety, hallucination detection, and edge cases.
• Build automated test pipelines and quality benchmarks for AI systems.
• Collaborate closely with AI/ML engineers, product teams, and platform engineers to improve system reliability.
• Analyze failures, identify root causes, and provide actionable feedback to improve model behavior.
• Develop datasets, prompts, and testing scenarios to measure model performance across multiple use cases.
• Monitor production performance and continuously improve evaluation metrics and testing standards.
• Ensure compliance with responsible AI and quality assurance best practices.

What We're looking for: 

• Bachelor’s degree in Computer Science, Engineering, or related field
• 5–7 years of experience in QA/testing, preferably in AI/ML or data-driven systems
• Strong experience in AI/LLM evaluation frameworks and system testing.
• Hands-on experience with automated testing methodologies and QA processes.
• Familiarity with prompt engineering, AI benchmarking, and model validation techniques.
• Experience working with Python and testing frameworks.
• Understanding of LLM behaviors, hallucinations, prompt injection risks, and AI safety concepts.
• Exposure to tools/frameworks such as OpenAI Evals, LangSmith, DeepEval, Promptfoo, or similar platforms is preferred.
• Strong analytical and debugging skills with attention to detail.
• Excellent collaboration and communication skills.
• Familiarity with Large Language Models and Generative AI concepts
• Experience with API testing tools (e.g., Postman) and automation frameworks
• Understanding of NLP concepts such as tokenization, embeddings, and text generation
• Strong analytical and problem-solving skills
• Experience testing AI/ML models or data pipelines
• Experience with prompt engineering and prompt testing
• Familiarity with cloud platforms (AWS, GCP, or Azure)
• Exposure to AI safety, bias detection, and model governance

Bonus if you have:

• Have worked in construction or on project sites
• Have startup experience
• Experience working with Generative AI or conversational AI products.
• Knowledge of CI/CD pipelines and automation workflows.
• Prior experience in performance testing and monitoring distributed systems.
• Understanding of AI product lifecycle and production deployment environments.

We’re not looking for someone who waits for clean requirements.We’re looking for someone who thrives in the mess and turns it into systems.

Why meltplan

• Massive industry, real-world impact
• High ownership from day one
• Small team, zero bureaucracy
• Competitive comp + meaningful equity

A stealth startup, born from research at Stanford's Human-Centred AI Lab, is building an AI Chief of Staff, designed to revolutionize how we work. 

Most companies building AI agents are automating routine work. But we want to hold AI to a higher bar – an AI that “reasons” and helps humans deal with cognitive overload.

Come work at the intersection of cutting-edge NLP, generative AI and graph learning ML techniques. Help build technology that empowers, not exhausts!

Team: Stanford founder with background in data science, investing, and startups; Staff engineer at Amazon; and top-tier AI practitioners as Advisors (ex-Head of AI at Spotify, Senior Eng Director at Pinterest, AI 2030 Global Leader among others). Harvard and Stanford engineers contributed to early product development.  

Role: Founding ML Engineer, full-time

Location: India. We can sponsor visas to relocate to the US based on fit. 

Compensation: Around INR 25 lakh based on experience + equity

Required Qualifications

• Bachelor’s degree or master’s (preferred) in computer science, engineering, mathematics, or a related technical field from a top-tier institution
• 3+ years of experience building and deploying ML models in production, ideally with “0 to 1” ML work

Technical

• Expertise in NLP: Hugging Face Transformers, BERT, RoBERTa, and techniques like text classification and semantic clustering.
• Experience with LLMs (e.g., GPT-4, Gemini) for prompt engineering, fine-tuning for specific use cases, content generation, and cost-optimized ML infrastructure
• Deep Learning & Graph-Based ML: Proficiency in TensorFlow, PyTorch, XGBoost, GNNs, and dynamic graph databases like Neo4j for modelling relationships
• AI-powered chatbots, integrating LLMs for natural language interaction, feedback processing, and real-time user support
• Real-Time Data Processing & Integration: Skilled in using Apache Kafka and integrating ML models into scalable, reliable back-end systems
• Cloud Deployment: Experience deploying and managing ML services on AWS, GCP, or Azure with a focus on scalability and performance optimization

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

#javascript #javascriptdevelopers #nodejs #nodejsdeveloper #mongodb #expressjs #angularjs #angularjsdeveloper #javadeveloper #phyton #phpdeveloper #backenddevelopers #fullstackdevelopers #urgentrequirement DSS Software Solutions Sdn. Bhd.

Outstanding career growth & development opportunities

Competitive salary & work benefit package

Passionate, energetic & innovative work culture

Experience building high-performance, large-scale, distributed server applications.

Experience with any of the back-end programming languages such as JavaScript (NodeJS), Java, C#, Python, PHP, etc.

Commitment to developing clean code that is easy to maintain and enhance strong logical thinking, analytical and problem-solving skills

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.

Required language(s): English, Mandarin

Preferably Junior Executive specialized in IT/Computer - Software or equivalent.

Preferably candidate with at least 2-year experience in IT/Computer - Software or equivalent.

User Experience Designer

CAST is the market leader in Software Intelligence. Its unique technology thoroughly examines the structure of complex software systems, with MRI-like precision. It delivers accurate, actionable, and automated views of software architecture, critical flaws, quality grades, sizing metrics, open source usage, and cloud readiness levels. Hundreds of companies rely on CAST for greater objectivity in crucial business decisions, faster application modernization for Cloud, raising the quality and security of their custom software. CAST operates globally with offices in North America, Europe, India, China.

Title: UX Designer

Location: Bangalore

Job definition

Working at CAST R&D means being an important part of a highly-talented, fast-paced, multicultural and Agile team based in Paris (France) and Bangalore (India). The team builds sophisticated source code analysis platform leveraging parsing, control flow, data flow and others mechanisms to fully understand the inner structure of the complex IT Systems developed and used by the Fortune 500 companies.

We are looking for a talented designer who exhibits user empathy, big picture focus; and has mature design craftsmanship and problem-solving skills, who will work collaboratively with UX researchers, product managers and engineers while driving design from concept to final implementation

Profile

• Generate ideas, from foundational concepts with big ripple effects to small UI interactions, with fellow designers, product managers, and developers. Bring a user focus to these brainstorming sessions.
• Take initial concepts and mock-ups and own the process of building them out into entire end-to-end experiences within the product.
• Quickly iterate on concepts to bring them to life.
• Create & maintain design systems that are simple to understand but help us to move faster as we scale.
• Conduct user research and usability testing to discover the problems we need to focus on and to validate design changes.
• Critique and iterate on design ideas with other team members, proactively opening up your own ideas for critique.
• Partner with us to develop a visual language that is consistent, clear, and understandable across platforms. Work in interaction details that make the product not only usable but also enjoyable to use.
• Help us mould our culture into one that relentlessly focuses on the customers who use CAST, encouraging design thinking across the organization.

Portfolio

• Portfolio showcasing your proficiency in translating research insights into great product experiences, reflecting the synthesis of good visual and interaction design principles.
• A strong portfolio is critical for this role, both in terms of demonstrating your experience and as an example of your ability to create a compelling design presentation and be indicative of problem solving, creative thinking and the delivery of solid end to end scenarios
• 2+ years of experience shipping products in a product/software environment
• Passion for design and a strong command of interaction and visual design capabilities
• Proven experience in creatively solving hard problems, driving complex design issues across multidisciplinary groups such as engineering, product management, research and marketing; and shipping relevant experiences within deadlines.
• User-centric approach to design and an understanding of how to apply research insights into design and development of the product experience.

• Should have demonstrable User Interference and User Experience design skills with a strong portfolio.
• Should have solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
• Should have proficiency in Figma, Invision, Sketch, Adobe XD, Illustrator or any Visual design and Wire-framing tools.
• Should have proficiency in responsive web designing and knowledge about HTML and CSS.
• Should have knowledge about material design guidelines.

S/he will be responsible for complete react-native development and collaborate as required with product management and user experience teams. ● S/he will architect and design product features with a focus on maintainability, extensibility, scalability, and lowest operational cost. ● S/he will be responsible for undertaking proof-of-concept work where required. ● S/he will be responsible for coding and implementing features with very high coverage of unit tests and component tests ● S/he will be responsible for managing a team of android/reactive native developers, and perform design and code reviews. ● S/he will continuously discover, evaluate, and implement new technologies to maximize development efficiency What are we looking for? ● S/he must have experience in delivering projects using react native ensuring performance, quality, and responsiveness of applications ● S/he must have strong design and programming skills in Kotlin, JavaScript, Typescript, react components, Android SDK, Android Studio, SDK, RXJava, HTML5, CSS3, JS, RWD and other mobile frameworks and /or accelerators. ● S/he must have experience with offline storage, multi-threading, performance tuning, memory tuning and RESTful APIs to connect Android applications to back-end services ● S/he must have experience with Model-View View-Model, Model View Presenter software architecture, retrofit, and dagger among others

● S/he must have unit-testing the code for robustness, including edge cases, usability, and general reliability. ● S/he must have experience in mobile analytics. ● S/he must have experience in designing, optimizing and integrating business processes across disparate systems and mobile technologies.

Good-To-Haves / Desired Qualifications

● It would be good if, s/he has the ability to multi-task, prioritize, be attentive to detail, have an eye for design, think logically, organize and communicate coherently. ● It would be good if, s/he is fast paced, collaborative / team player, performance-driven and self-motivated ● It would be good if, s/he is curious, analytical, a problem solver and has logical reasoning.