Receptionist / Front Desk Support

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

Job Title: QA Automation Engineer

Location: Andheri, Mumbai

Experience: 2 to 4 Years

Work Mode: 5 Days Work From Office (WFO)

Joining: Immediate Joiners Preferred

(Looking for local candidates of Mumbai)

Job Overview:

We are looking for a proactive and detail-oriented QA Automation Engineer with 2 to 4 years of experience. The ideal candidate must have solid experience in automation testing, strong command over SQL, and hands-on proficiency in API testing using Postman. This is a full-time on-site role based in Andheri, Mumbai, and we are open to candidates from diverse project backgrounds as long as the core skills are strong.

Key Responsibilities:

• Develop and maintain automated test cases for APIs and backend systems.
• Perform end-to-end API validations using Postman, including request construction, response validation, and chaining requests.
• Write and optimize SQL queries to validate business logic and data integrity in backend systems.
• Collaborate closely with developers, business analysts, and QA team members to define test requirements.
• Track, report, and follow up on bugs and issues using tools like JIRA or similar.
• Ensure timely regression, smoke, and sanity testing before every release.
• Participate in Agile ceremonies and contribute to improving testing processes and coverage.

Mandatory Skills:

• ✅ 2–4 years of experience in Automation Testing
• ✅ Strong knowledge of SQL and ability to write complex queries
• ✅ Practical, hands-on experience with Postman for API Testing
• ✅ Solid understanding of software QA methodologies, tools, and processes
• ✅ Familiarity with Agile development and continuous testing workflows

We are looking for Flutter Developers responsible for developing cross-platform mobile

applications.

Work Details:

● Building modern and cross platform mobile applications using Flutter.

● Collaborating with the Planning and Design teams to bring ideas to life.

● Performing app profiling and improving performance.

● Improving code quality through code reviews.

● Developing new features, maintaining code, and fixing/debugging issues.

You need to have:

● One or more published Flutter apps on the App Store / Play Store.

● Good understanding of Flutter and Dart.

● Beginner to intermediate level knowledge of Java, Kotlin or Swift.

● Good understanding of code versioning tools such as Git etc.

● Willingness to learn about new technologies and trends in mobile.

● Familiarity with cloud message APIs and push notifications.

● Working knowledge of Reactive programming is a plus.

● Working knowledge of the general mobile landscape, architectures, trends, and emerging

technologies.

● Bachelor’s degree in Computer Science or related field, or equivalent professional

experience.

● Experience working with agile teams and making rapid decisions in a dynamic and

disruptive environment.

● Strong communication skills.

Benefits:

● Working with the latest technologies in an early-stage product startup, with plenty of

opportunities to learn

● You will work directly under the mentorship of other senior designers/developers and the

startup's founders.

This position is contractual. The appointment will be for a period of one year. Interested candidates should fill-up a Google Form within 30th July, 2024 (midnight) with the Link: https://forms.gle/VifhWi6yGZxbmUsN7

Job responsibilities:

i) Develop and implement communication and public engagement strategies that align with the institution's goals and objectives and promote the institution's work and impact.

ii) Conduct regular analysis and reporting on the effectiveness of communication and public engagement strategies and adjust them as needed

iii) Assist with other administrative tasks as and when needed

Are you passionate in coding, art and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced developers (blockchain, frontend, backend) to join our team and start a revolution!

About the role as a full stack engineer at Torum, you will be remotely working alongside our core development team from India, Turkey, Malaysia and other regions in the future. A good mindset of forward planning should be cultivated to better your performance!

You will also get involved in constant discussions with our Lead Developer and Operational team members regarding the ideas, concepts as well as feature specifications to further enhance our platform.

Key Responsibilities and Scope

• Delivering well tested, high quality software
• High scalability and flexibility solutions using micro services
• Work well in teams (bonus points if able to lead)
• Qualifications and experience
  
  

Highly Favored Experience

• Experience with Solidity
• Web3 JS experience
• Good software engineering skills, insights, and experience
• Good knowledge of cryptography
• Important: Ability to communicate (orally and verbally) well with the team in English
• Experience in building large-scale apps like Social Media, E-commerce, etc. where performance, scalability, and availability are the top priorities
  
  

Qualifications and Experience location GMT+8 or GMT+5:30

• Ability to work remotely or on-site (if Malaysia)
• More than 3 years of experience with Node JS (Express framework)
• Hands-on experience with front-end framework is a bonus (React JS/Angular JS /Vue JS)
• More than 3 years of experience with experience with MongoDB
• Experience in leading, or being a Senior in the backend team to build, constantly improve and optimize a commercial level product, with a decent user base
• Passion for best design, developing and coding practices
• Creating servers and databases for functionality
• Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
• Excellent debugging and optimization skills
• Unit/integration testing experience

Qualification

•     Total Experience level of 2 to 4 years of software development
•     Strong problem-solving skills, data structures, and algorithms
•     Experience with distributed systems handling a large amount of data
•     Excellent coding skills in any one/more among Ruby/ROR.
•     Good understanding of Web Technologies (RestFul APIs, Authentication)
•     Good understanding of Database Systems
•     Experience in working on Data Science problems is a plus
•     B.Tech/BE/M. Tech in Computer Science or equivalent

Responsibilities

We believe in a setup where our engineers get to experience most components of our platform though they might be experts in one/few areas. Here are some areas where based on your choice & experience you would be working on:

Enhancing various components of our AI platform (e.g Context engine, Feed Integration pipeline, Configuration Manager etc)

Managing bot development/on-boarding for existing/new clients which includes building Bot UI flows, integration of client APIs etc

Exploring new capabilities and integrating external systems (e.g Google Vision APIs, Greatschool.org APIs etc) into bot platforms based on use cases

Building/enhancing customer/employee facing Admin Site for reporting, setup, customer onboarding, configurations, AI training, Monitoring and alerting etc

Building/managing RESTful APIs for various features within the core bot platform

Exploring/integrating/enhancing with various third-party messaging systems (e.g FB Messenger, Twitter, Viber, Alexa, Zendesk, Salesforce etc) as these platforms evolve in capabilities

Building/managing AWS clusters for clients

Automating test cases, build process.

About Insyncai

Insyncai is the leading Customer Experience automation platform for enterprises who need to up-level the entire customer journey. eCommerce penetration has increased more in the last year than it has over the last decade, therefore brands are looking to move beyond legacy systems. Insyncai provides a solution that provides a world-class customer experience for any team. Insyncai’s platform does not require any work from their partners, builds a custom, AI solution in under 4 weeks, and has been shown to automate up to 75% of a customer's journey including support, product discovery, product education and purchase. Having grown 300% YoY, we work with large Fortune 500 brands like Verizon Media, Stamps.com, and more.

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