Receptionist / Front Desk Support

Company: IDFC First Bank

About the company:

IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector.

Role Overview:

QA Overview: A Quality Analyst with a focus on Automation and Manual Testing is responsible for ensuring the quality of software products across web, mobile, and API platforms. This role involves designing, implementing, and executing test plans, both manually and through automated testing tools, to identify and address defects. The Quality Analyst will also be proficient in database testing, ensuring the integrity and reliability of data interactions within the system.

Job Description

Job Title: QA tester

Location: Chennai

Compensation: Commensurate with Experience

Experience: 5-10 Years

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

• Proven experience in both manual and automated testing. 
• Strong proficiency in automation tools (e.g., Selenium, Appium) and scripting languages. 
• Experience with web, mobile, API, and database testing.
• Familiarity with agile development methodologies.
• Excellent analytical and problem-solving skills. 
• Key Competencies: - Automation scripting (e.g., Java, Python, JavaScript), SQL and database querying skills - Attention to detail - Collaboration and communication - Analytical thinking

Key Responsibilities: 

1. Test Planning and Design: Develop comprehensive test plans based on project specifications. Design and document test cases for web, mobile, API, and database testing. Collaborate with development teams to understand system requirements. 
2. Automation Testing:  Develop and maintain automated test scripts using industry-standard tools (e.g., Selenium, Appium). - Execute automated test suites and Analyse results. - Identify opportunities for test automation and implement efficient testing strategies. 
3. Manual Testing: Execute manual test cases for functional, regression, and performance testing. - Document and report defects, providing detailed information for developers. - Conduct exploratory testing to identify unforeseen issues. 
4. Web, Mobile, and API Testing: Perform end-to-end testing of web and mobile applications. - Validate API functionality and integration points. - Ensure compatibility across different browsers and mobile devices. 
5. Continuous Integration: Design, implement and maintain CI pipelines for automated testing and deployment - Integrate automated tests into CI workflows to enable early detection of defects - Continuously assess and optimize CI processes for speed, efficiency and reliability
6. Database Testing: Develop and execute SQL queries to validate data integrity. - Verify data transformations and migrations. - Identify and address performance issues related to database interactions. 
7. Collaboration: Work closely with developers, product managers, and other stakeholders to understand requirements and user stories. - Participate in agile ceremonies, providing input on quality-related aspects. 
8. Test Documentation: Maintain detailed and organized documentation of test cases, results, and issues. - Create and update testing documentation as the application evolves. 

About the company:

Gigmo Solutions is a fast growing tech. startup with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.

With our engineers spread out in 10+ countries across 4 continents, Gigmos is uniquely poised to fundamentally change the technical customers support industry.

Role - Python Developer

Experience 3+ Years

Work Location – Gurugram (Haryana)

Responsibilities

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Developing RESTful APIs
• Implementation of security and data protection
• Integration of data storage solutions ( Postgresql,Mysql )
• Design, develop, and maintain web scraping scripts using Python.
• Use web scraping libraries like Beautiful Soup, Scrapy, Selenium and other scraping tools to extract data from websites.

Skills And Qualifications

• Expert in Python, with knowledge of Python web frameworks (Django, Flask, Fast API)
• Familiarity with some ORM libraries -SQL Alchemy /Tortoise
• Able to integrate multiple data sources and databases into one system.
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of REST APIs.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills.
• Proficient understanding of code versioning tools ( Git )
• Familiarity with real-time databases ( PostgreSQL, MySQL )
• Must have worked in the field for at least 3+ years.
• Requires a bachelor's degree in computer science, Software Engineering or a related field from a good Institute (Tier-1, Tier -2 Colleges)
• Experience with Python development and web scraping techniques.

CTC: As per Industry Standards.

What you need to know / have:

Job Description:

We need highly self -motivated individuals who believe in pushing boundaries and are constantly looking to achieve more. The key aspects involve:

1. Drive efforts to meet the current business development revenue and define requirements to support longer term revenue and margin growth.

2. Implements systematic processes for business development that includes a comprehensive view of the possible options that could be pursued, a uniform evaluation/scoring methodology to compare the alternatives, prioritisation of the options and implementation plans for the activities that will be engaged in.

3. Serves as a critical resource in working with IT, Customer Service and other teams to ensure harmony and explore new sources of revenue.

4. Nurturing lead throughout the sales cycle with the ultimate aim of converting the lead along with helping the lead identify value of the platform.

Additional skills:

5. Should have strong communication skills and excellent in drafting emails and attending calls. Ability to make presentations would be a plus.

6. Preferably has some SaaS sales experience or has experience in selling IT services.

7. Should have a solution oriented and consultative approach rather than running behind pushy sales.

8. Should be a pure team player and should be willing to grow together with the company and the team as one.

9. Should be comfortable giving online demos and presentations and if required, occasionally also visit potential clients offices for demos.

10. Should be flexible with work hours and should be open to talking to international customers.

11. Highly self motivated and energetic individuals, full of positive energy.

• Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues 
• Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner. 
• Participate in solution development and publications for the company knowledge base resources 
• Report common user issues, suggest product improvements and convey important product feedback 
• Formulate action plans (technical and operational) for analyzing and resolving reported product issues 
• Stay updated on all product features- current, new & in the pipeline. Work closely with the Product 

Our Ideal Candidate:

• Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role 
• Preferably someone from Engineering / MCA background
• Possesses thorough knowledge of Javascript, CSS & HTML 
• Gets a thrill in solving everyday problems. 
• That zeal to not let go of a customer without a solution. 
• Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies   
• Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis