Receptionist / Front Desk Support

HR Business Partner – Pondicherry

Employee Base: ~800 employees (500 + 300)

Language Requirement

·         Tamil – Mandatory

Role Scope

·         Floor engagement

·         Productivity enhancement

·         Work with business leaders on people solutions

·         Employee relations

·         Recruitment

·         Gemba Walk

·         5S activities

·         Performance efficiency programs

·         Employee committees

·         Engagement programs

·         Shutdown planning

·         Resolving business challenges involving people agenda

MINIMUM REQUIREMENTS

Total/ Relevant Experience: 12-15 years

Business Understanding:

Understanding of Pharma/API business, Industry HR best practices,

Statutory and other legal requirements ((Labour Codes, Regulatory

Audits, etc.)

Knowledge

 Sound understanding, experience & expertise in managing employee

life cycle of HR.

 Should have managed workforce planning, Talent management and

employee engagement.

 Skilled in overall IR and related roles.

 Financial acumen of the business, products, variable cost and fixed

cost, especially the employee cost.

 Must be aligned with the strategic planning and business planning.

 Knowledge on developing industrial & employee relations strategies /

polices and its implementations. Compliances, negotiation, liaising and

legal handling skills

 Should have managed Government Officials/ Statutory officers etc.

Behavioural Skills

Interpersonal relationship, communication, assertive, Listening Skills,

Negotiations and Problem Solving, Influencing skills, Conflict

resolution, stakeholder management, emotional maturity, Resilience

and bias for action.

AREAS OF RESPONSIBILITY

Header

Definition

IN ORDER TO, what results

MEASUREMENT CRITERIA

Quantitative

Qualitative

1 Strategic Business Partnering  

  Partner with Production and Quality heads to forecast manpower needs based on

the production pipeline. Manage the "Manpower Cost per Kg" metric

 Conduct regular "HR Dipsticks" and "Stay Interviews" to gauge morale and

prevent the "Broken Rung" phenomenon in technical middle management

 Facilitate Floor engagement program for employees and contract workers (e.g.

GEMBA, 5S etc.)

 Lead site-level DEI initiatives, such as creating infrastructure and safety

protocols to increase female representation in QC/QA and Production

2 Talent & Performance Management  

  Work with Site Operations Head and functional leaders to set performance

expectation, facilitate performance support and performance feedback

 Drive the Annual Appraisal cycle, ensuring that KPIs are balanced between

output (volume) and quality (compliance/safety).

 Drive performance efficiency and productivity program in partnership with

Operations and Quality team.

 Identify High-Potential (HiPo) employees on the shop floor and create

development roadmaps to move them into supervisory roles

 Collaborate with the L&D team to facilitate "Functional Skill-up" programs for

employees

 Facilitate identification of Critical roles/ talents and work on succession planning

for the roles identified at the Site

3  Industrial Relations & Compliance

  Spearhead the site-level implementation of the New Labour Codes, specifically

communication to employees or workers on the changes and impacts of their

interest.

 Audit and oversee the lifecycle of contract labour, ensuring 100% compliance

with PF, ESI, and Gratuity provisioning

 Handle domestic inquiries and grievance redressal to maintain a strike-free

environment

 Develop relationship with Union leaders and related groups to ensure/

implement healthy work environment

4 Culture and Employee Engagement

  Promote a culture of transparency, discipline, and trust.

 Implement employee engagement and workplace climate improvement

initiatives.

 Lead employee engagement activities at Site and facilitate R&R program to

improvement employee engagement/ satisfaction score.

5 Stakeholder Management  

  Collaborate with Plant Heads, Site HR Head, Legal, Production, and Safety

functions.

 Build relationships with local bodies, industry associations, and government

officials.

 Work with cross-functional teams across sites/ corporate function to ensure

people agenda at Site is delivered effectively.

Criteria

Mandatory

• Strong Product / Business Analytics profile, with a focus on B2C digital products
• Mandatory (Experience 1): Must have 4+ YOE in Consumer analytics for Product / Marketing / Business / Consumer behaviour Insights for B2C Products (Don't want logistics, operations or supply-chain focused analytics profiles, they should have worked on consumer-side analytics)
• Mandatory (Experience 2): Must have hands-on experience with data analysis tools (SQL, Excel, Python, R)
• Mandatory (Experience 3): Must have hands-on experience with KPI dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels
• Mandatory (Experience 4): Proven ability to translate and communicate complex analytical concepts into clear, actionable insights for non-technical stakeholders
• Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)
• Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
• Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

Preferred Companies

Scaler, Unacademy, upGrad, BYJU’S, Vedantu, Khan Academy, Toppr, Practo, QISpine, Paytm, Paytm Money, Freo Money, Groww, Zerodha, CRED, Navi, PhonePe, Jupiter, Kuku FM, Hike Messenger, Pocket FM, Dailyhunt, Gaana, JioSaavn, MX Player, Hotstar, Gameskraft, Dream11, MPL, Nazara Technologies, WinZO

Job Description:

As a Backend Developer, you will:

• Implement server-side logic to ensure high performance and responsiveness to requests from the front-end.
• Integrate machine learning models for fraud detection, enhancing the security and reliability of our applications.
• Manage database operations, ensuring the integrity, security, and efficiency of data storage and retrieval.
• Collaborate with cross-functional teams to develop and maintain scalable, robust, and secure applications.

Responsibilities:

• Development of all server-side logic, definition, and maintenance of the central database.
• Ensuring high performance and responsiveness to front-end requests.
• Integrating data storage solutions, including databases, key-value stores, blob stores, etc.
• Implementing security and data protection measures.
• Integrating machine learning models for advanced data processing and analysis.

Key Performance Indicators (KPI) For Role:

• Quality and efficiency of backend systems developed.
• Effectiveness in integrating and deploying machine learning models.
• Database performance and security measures.
• Positive feedback from team members and stakeholders.
• Adherence to coding standards and best practices in backend development.

Prior Experience Required:

• Minimum 3+ years of backend development experience.
• Proficient in Node.js or Python (especially Django and Flask frameworks), or/and Go.
• Strong database management skills with both SQL and NoSQL databases.
• Experience in integrating and deploying machine learning models for real-world applications, specifically for fraud detection is highly desirable.
• Familiarity with RESTful API development and microservices architecture.
• Good understanding of asynchronous programming and its workarounds.
• Experience with cloud services (AWS, Azure, GCP) and serverless architectures.

Location:

Hyderabad

Collaboration:

The role involves close collaboration with frontend developers, data scientists, and project managers to ensure the seamless integration of backend services with front-end applications and data analytics models.

Salary:

Competitive, based on experience and market standards.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written, is required.

Other Skills Required:

• Strong analytical and problem-solving skills.
• Proficient understanding of code versioning tools, such as Git.
• Ability to design and implement low-latency, high-availability, and performant applications.
• Knowledge of security compliance and integrated security protocols.
• Familiarity with continuous integration and continuous deployment (CI/CD) pipelines.
• Experience with containerization technologies (Docker, Kubernetes) is a plus.

Other Requirements:

• Proven ability to work in a fast-paced, agile development environment.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• A portfolio showcasing successful backend projects.

Marketing Operations is a critical team under the Marketing Communication BPO Operations umbrella that prioritizes the lead lifecycle, manages day-to-day marketing initiatives, and the organization’s MarTech stack.

A Marketing and Communication Support company providing customer care & support, technical support services, and back-end support to accounts engaged in interactive online sports gaming activities. In this role, you can expect to:

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.

● Data Analysis: Analyze player data to identify trends, improve the casino player’s experience, and make data-driven decisions for the casino's operations.

● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.

● Security: Maintain a secure online environment, including protecting player data and preventing cyberattacks.

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

● maintaining gaming website content

● assist with the daily forum and other social media activities

● analyze marketing data, metrics, and KPIs to measure campaign performance and provide insights for decision-making.

● Conducting market research to understand customer needs, trends, and competitive landscape to inform marketing strategies.

● Proposing, developing, and executing promotional ideas or strategies to optimize revenue streams in each channel

● Support ad-hoc Marketing Operations projects

The specific responsibilities and requirements for a Marketing Data Analyst in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary Php90, 000 - Php120, 000

Work Experience Requirements

● 3+ year experience working in operations, analytics, or a similar role preferred

● “Can-do” attitude and approach

● Willing to learn new skills and use feedback for continual improvement

● Self-starter and team player

● Strong written and verbal communication skills

● Exposure to marketing and/or and games entertainment a plus

● SQL and database experience helpful but not required Excellent troubleshooting, problem-solving, and optimization mindset

● Must be willing to report onsite in Cambodia

• Creating RESTful services with Node.js (Express)
• React & React Native
• Mongoose & MongoDB.

• Hands-on experience with Ubuntu-based servers
• Hands on experience in deploying on Digital Ocean Droplets
• Hands on experience with google maps integration

What you need to have:

• Review business requirements, identify gaps, and author functional design documents
• Develop high-quality software that is aligned with user needs and business goals
• Participate and author technical design documents, incl. application integration.
• Exposure to design patterns is desirable.
• Proactive and self-starter requiring minimal supervision, who can collaborate with multiple stakeholders in the company
• Team player who works well with development/ product engineering teams
• Adept at troubleshooting and solving complex problems using root cause analysis
• Adherence with software development processes. Demonstrate problem-solving skills and attention to quality and detail
• Good communication skills, proficiency in verbal and written English
• Perform code reviews and unit testing of program modules
• Execute conversion plans and document possible improvements; identifying and resolving disruptions in the processes

Roles and Responsibilities:

An ideal candidate will exhibit the following traits:

• Adapt and work on distributed technology stacks
• Work with BA’s to define or elaborate business software requirements
• Design and build responsive and usable interface (UI/UX) for web and mobile applications through appealing, visual design
• Take ownership of product features and work closely with stakeholders to ideate and rapidly release minimum viable product or solution Extensive experience with SDLC phases including Agile methodologies
• Assist in designing client-side and server-side architecture
• Develop well-managed, high-quality, scalable, and reusable code using .NET components, web service APIs, database procedures, JavaScript, etc.
• Build automation pipeline (CI/CD) through appropriate tools and scripting
• Perform code reviews, validation, and verification testing
• Debug code, solve incidents and defects
• Proactively communicate in providing status reports and report blockers
• Document technical design and unit test plans
• Evaluate security and regulatory requirements

• Full-stack developer with extensive knowledge of software development, agile methodologies, and the following technologies: C#, ASP.NET, Web API, HTML/CSS, MVC, WCF, Python, JavaScript, SQL Server/Oracle
• Experience developing highly responsive web and mobile applications (UI/UX) using HTML5/CSS3, W3.CSS, Bootstrap, JavaScript, XML, Xamarin, etc.
• Familiarity with various operating systems (Linux, Mac OS, Windows)
•  Hands-on experience in software development and agile methodologies
• Analytical mind with problem-solving aptitude
• Proficiency in relational databases like SQL Server and Oracle. Knowledge of cloud technologies (AWS, Azure, Google cloud), container, and virtualization will be a big plus.
• Familiarity with Continuous integration (Jenkins/Hudson) and version control (GitHub, SVN). Knowledge of modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Experience creating secure RESTful web services in XML and JSON

We're looking for someone having 2-3 years of total work experience with strong managerial and leadership skills. The coordinator will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.

**Responsibilities**

• Ensure that all projects are delivered on-time, within the scope and within budget.
• Develop a detailed project plan to monitor and track progress.
• Drive mobile application product vision, strategy, and roadmap
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Supervise the development, bug-fixes and upgrades of web application projects.
• Keep your knowledge and the company’s products up to date with the latest web industry trends.
• Report problems and escalate to management as needed.
• Coordinate with developers to create and maintain a robust framework to support the applications.
• Create and maintain comprehensive project documentation.
• Plan and oversee the preparation and dissemination of project communications.
• Create learning opportunities within the development team through training, conferences, hands-on training and mentorship in projects.
• Oversee recruitment of new team members when required.
• Maintain and develop relationships with existing customers and reach out to potential customers for new business.
• Screen potential business deals by analyzing requirements, financials and market strategies.

    **Skills**

• Must have a good professional background in coding.
• Must have knowledge of Web, iOS and Android development technologies.
• Must have strong leadership and team management qualities.
• Must have strong management and organizational skills.
• Must have good analytical and troubleshooting skills with end-users / customers.
• Must have competitive intelligence.
• Must have excellent verbal and written communication skills.
• Must be resourceful, innovative, self-motivated, and confident in high-stress situations.

Perks and Benefits

The company provided meals, Medical Insurance and other perks.