senior accountant

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Job Summary:

We are seeking an experienced and motivated QA Lead with a strong background in testing Salesforce applications. This is a hands-on role requiring 90% manual testing while leading and mentoring a team of Senior QA Engineers. We are specifically looking for candidates who are currently not employed or serving their notice period and can join our team on or before feb 17th.

• Key Responsibilities:Hands-on Testing (90%)Design, execute, and manage comprehensive manual test cases for Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, and Lightning components.
• Conduct end-to-end testing of Salesforce-specific features, integrations, and customizations.
• Identify, document, and track defects, ensuring their timely resolution and thorough testing coverage.
• Team Leadership (10%)Lead, mentor, and inspire a team of Senior QA Engineers.
• Foster a collaborative and high-performing team environment while encouraging skill development.
• Provide technical guidance and problem-solving strategies to team members.
• Quality Assurance StrategyDefine and implement QA strategies tailored to Salesforce applications.
• Develop and monitor QA metrics to assess quality and performance.
• Collaborate with development and business teams to align on QA objectives.
• Optional Automation InitiativesDesign and implement automation frameworks for Salesforce testing using tools like Selenium, Provar, or similar (if applicable).
• Enhance testing efficiency through the adoption of automation strategies.
• Process ImprovementIdentify inefficiencies in QA processes and recommend improvements.
• Advocate for best practices, including regression and performance testing.
• Collaboration and CommunicationWork closely with cross-functional teams, including development, product management, and stakeholders.
• Provide clear updates on testing progress, risks, and resolutions.
• DocumentationMaintain comprehensive documentation, including test plans, test cases, and bug reports.
• Ensure adherence to QA standards and processes.
• Qualifications:Education:Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:7+ years of QA experience, with at least 2 years in a leadership role.
• Extensive experience testing Salesforce applications (Sales Cloud, Service Cloud, Experience Cloud, etc.).
• Proven ability to manage QA teams and drive quality strategies.
• Skills:Strong expertise in manual testing (90% hands-on work required).
• Familiarity with Salesforce development lifecycle and release management processes.
• Proficiency in test management tools like Azure DevOps, JIRA, or similar.
• Excellent problem-solving, analytical, and communication skills.
• Bonus Skills:Experience with automation frameworks like Selenium or Provar.
• Salesforce Administrator or QA-related certifications.

Important Note:

We are only considering candidates who are currently not working or serving their notice period and can join immediately, on or before feb 27th.

• Why Join Us?This is a unique opportunity for a hands-on QA Lead who is passionate about ensuring the quality and reliability of Salesforce solutions. You will play a crucial role in driving the success of our Salesforce-based projects while fostering a high-performance QA team

Senior Python Developer (6 + Years Experience)

Core Skills:

• Strong Python experience and understanding of modern design patterns, abstractions, object oriented programming at scale.
• Strong understanding of event based/async architectures (Kafka, WebSockets)
• Database interactions
• Working understanding of infrastructure as code (terraform ) and how develop code that will be deployed by IAC.
• Working understanding of Kubernetes including containerization, deploying, debugging services running on k8s.

Preferred:

• Working GCP experience including GKE, GCE, Cloud functions/cloud run, IAM.
• Git required
• CICD and automation experience; stack includes Jenkins, Terraform, Argo, Harness.

Your Day-to-Day Role:

• Design and implement web applications from initial concept, architecture design, to completed, operational software.
• Lead complex engineering tasks where you’ll act as the technical authority.
• Contribute to code reviews and continuous integration.
• Adapt and apply cutting edge technologies.
• Collaborate with other engineers, designers, and product owners to define elegant customer solutions.
• Ensure robustness by writing automation tests for your code.

What Are We Looking For:

At least 3 years of professional experience in Fullstack development.

Mandatory Technical Skills

• Robust experience in MERN Stack (MongoDB, ExpressJS, ReactJS, NodeJS). Expertise in ReactJS, Redux, HTML, CSS.
• Proficiency in Javascript (ES6) and TypeScript.
• Hands-on experience in Socket Implementation.
• Solid understanding of GIT and its workflows.

Good to Have Skills (Optional)

• Familiarity with Material UI.
• Experience with HTML Canvas APIs (Ex: KonvaJS for canvas drawing).
• Basic understanding of AWS services (S3, Redis, Lambda, Messaging services, etc.). 

Position: Automation Test Engineer

Location: TJC India, Pune

Job description:

This position involves Software Quality Assurance activities in all phases of the software development life cycle. We are looking for experienced Automation Quality Assurance engineer for SAP cloud-based application, who can carry on End-to-End testing of a newly developed Product and has Strong experience in designing test plans, test cases and test scenarios. Develop and generate scripts for Automating Test cases. Testing Methodologies Involved in manual testing includes functional testing, integration testing, User interface testing and Regression testing. Good understanding of software quality processes and practices is a must.

Required Candidate profile:

• 4-7 years of application Automation & Manual Testing experience.
• Responsible for testing of web based/SAP UI5 and other applications.
• Create detailed Test Plans, Test scenarios and Test cases.
• Experience in API and End-to-End Functional Test Automation. 
• Experience in writing Automation Tests using object-oriented programming in C#.
• Ensure proper version control and configuration management of all test objects developed and test environments use
• Develop and generate scripts to perform automated testing using selenium, Cucumber, Spec Flow etc.
• Execute and analyze automation test results.
• Raise bugs, reproduce failed scenarios, help in resolving bugs
• Familiarity with HTML, XML, Java Script, JSON, Ajax, jQuery
• Familiarity with Version Control GIT, TFS, SVN, at least one.
• Excellent communication skills (written and spoken)
• Highly self-motivated, with ability to work both independently and in a team.
• Interact with team members to develop a strong understanding of the project and testing objectives.
• Strong attention to detail with good understanding of QA concepts and methodologies.

Good to have: -

• JMeter, LoadRunner performance testing experience.
• Knowledge of QUnit, SAP/UI5, SAP UI Verify testing frameworks.
• Familiarity with Azure DevOps, Test Case management.
• Experience with Agile Scrum development methodologies would be a plus.

Required Skills: -

UI Testing, Regression Testing, Interface Testing Integration, Testing test Scenarios, Application Testing, Manual Testing, Functional Testing, quality analyst. Automation Testing, Selenium, Cucumber, C#, Spec Flow