costumer care executive

Your Impact 

We’re looking for passionate and self-driven folks who can combine technical depth with strategic product thinking. This role is ideal for someone who enjoys working with modern backend stacks, brings strong critical thinking to the table, and can balance short-term delivery with long-term technical vision. 

• Build scalable and reliable backend services and APIs that power the product.
• Design, implement, and maintain databases, ensuring data integrity, security, and efficient retrieval. 
• Implement the core logic that makes applications work, handling data processing, user requests, and system operations. 
• Contribute actively to system architecture, proposing enhancements and leading design discussions for new features and services.
• Working closely with product managers and designers to turn ideas into reality and shape the product roadmap. 
• Optimize systems for performance, scalability, and security 
• Stay up-to-date with new technologies and frameworks, contributing to the advancement of software development practices 
• Drive code quality through writing unit tests, code reviews, and documentation.
• Take ownership of end-to-end feature development — from design to deployment and monitoring.
• Mentor junior developers, setting high standards for engineering excellence within the team.

What skills do you need? 

• Extensive (Must have) hands-on experience in JavaScript / TypeScript, backend development using Node.js and Express.js, and database management with MySQL.
• Strong command of JavaScript and understanding of its quirks and best practices
• Exposure to system design and interest in building scalable, high-availability systems.
• Experience from a high-growth product-based startup is a must-have.
• Ability to think strategically when designing systems—not just how to build, but why
• Prior work on B2C applications with a focus on performance and user experience
• Ensure that applications can handle increasing loads and maintain performance, even under heavy traffic 
• Work with complex queries for performing sophisticated data manipulation, analysis, and reporting. 
• Knowledge of Sequelize, MongoDB, and AWS would be an advantage. 
• Experience in optimizing backend systems for speed and scalability. 
• Experience building teams and operating in high-paced environments

Why choose a career at RockED? 

• Build from Day One: Work in small, fast-moving teams solving real problems and building products from the ground up.
• Learn from Industry Leaders: Collaborate directly with leaders who’ve held senior roles at global companies like Adobe, Microsoft, Walmart, and more.
• Global Exposure: Be part of a diverse, high-calibre team working closely across the US and India.
• People-First Benefits: ₹10 lakh health insurance coverage for you and your family—fully sponsored by RockED.
• Freedom with Responsibility: Unlimited leave policy built on trust and ownership, used responsibly by our team so far.

Job Title : Senior Salesforce Developer

Experience : 7 to 12 Years

Location : Bengaluru (Remote initially → Hybrid)

Open Positions : 6

Salary Budget : ₹40 LPA Fixed (Up to ₹45 LPA Fixed for exceptional candidates)

Notice Period : 1 Month or Less Preferred

Mandatory Skills : Salesforce development experience with strong hands-on expertise in Apex, Lightning Web Components (LWC), Visualforce, SOQL, Integrations, JavaScript, Salesforce architectural best practices, CI/CD, Agile/Scrum, and Salesforce Certification (mandatory).

⚠ Important : This is not a fully remote role.

The position will be remote for approximately 2 months until the Bangalore office becomes operational, after which it will transition to a hybrid model (3 days/week in office).

Role Overview ;

We are looking for highly skilled Senior Salesforce Developers with strong full-stack Salesforce expertise and hands-on experience in JavaScript.

The ideal candidate will bring deep technical knowledge, leadership capabilities, and a passion for building scalable Salesforce solutions.

Key Responsibilities :

1. Salesforce Solution Design & Development :

• Design and develop high-quality Apex classes, Triggers, Lightning Web Components (LWC), Visualforce pages, Flows, and Integrations
• Work within Salesforce governor limits (SOQL, CPU time, DML operations)
• Build scalable, high-performance solutions aligned with architectural standards

2. Clean Code & Best Practices :

• Follow architectural design patterns and Salesforce best practices
• Champion Test-Driven Development (TDD)
• Write maintainable, extensible, and well-tested code

3. System Design & Scalability :

• Contribute to moderately complex feature design
• Ensure solutions meet non-functional requirements (performance, reliability, scalability)

4. CI/CD & Deployment :

• Work within Agile/Scrum teams
• Implement and manage CI/CD pipelines
• Ensure high-quality, seamless deployments within the Salesforce ecosystem

5. Troubleshooting & Optimization :

• Debug complex Salesforce platform issues
• Perform root cause analysis
• Enhance system stability and performance

6. Collaboration & Leadership :

• Provide technical mentorship to peers
• Participate in and lead code reviews
• Collaborate with distributed global teams (India & US)
• Translate technical concepts for both technical and non-technical stakeholders

7. Documentation & Knowledge Sharing :

• Create feature-level and product-level technical documentation
• Conduct knowledge-sharing sessions
• Support customer escalations with urgency and empathy

Required Skills & Qualifications :

Technical Expertise :

• 7+ years of full-stack Salesforce development experience

Strong hands-on experience in :

• Apex
• Lightning Web Components (LWC)
• Visualforce
• SOQL
• Salesforce Integrations
• Strong JavaScript knowledge (mandatory)
• Additional experience in Java is preferred
• Deep troubleshooting and debugging expertise
• Strong understanding of architectural design patterns

Development Practices :

• Experience with Agile/Scrum methodologies
• Hands-on experience with CI/CD practices
• Commitment to clean code principles
• Experience writing technical documentation

Leadership & Communication :

• Ability to work independently on complex modules
• Experience mentoring developers
• Strong stakeholder communication skills
• Experience influencing cross-functional priorities

Nice to Have :

• Salesforce Certifications (Mandatory – e.g., Platform Developer I/II)
• Experience leading cross-functional initiatives
• Exposure to Manufacturing or Supply Chain domains

Interview Process :

1. Internal Interview (1 hour)
2. Technical Round 1 (Indian Team)
3. Technical Round 2 (US Team)
4. Final Round (Technical + Culture Fit)

Additional Notes :

• Salesforce Certification is mandatory.
• Strong full-stack experience is preferred.
• JavaScript expertise will be highly valued.
• The Bangalore office setup is expected within ~2 months.
• Role transitions from remote to hybrid (3 days/week in office) once operational.

 We’re excited to share that we have an opening for the Business Development Executive (BDE) position at

our Vashi, Navi Mumbai office.

Below is the JD for the same :-

Company Name:- Focalworks Solutions Pvt Ltd.

Job description:-

Your role

Sales / business development executive, with 3+ years of relevant experience. You'll need to be a go-getter and help drive exponential growth, with a hunger for identifying prospects, pursuing sales opportunities, and closing deals.

You'll need to be innovative, great at business networking, and passionate about achieving your targets.

What you'll do

Identifying new business opportunities through market research, industry analysis, and customer feedback

B2B sales & business development for software development and IT services

Lead generation through various channels to build and manage a pipeline of potential clients to support business growth

Present company service offerings to prospective clients and create project proposals and sales presentations

Always strive to meet or exceed your sales targets

Collaborate with cross-functional teams, to ensure that business development efforts are aligned with overall organizational goals

Brainstorm new and creative growth strategies’

What you should have

Proven track record of success in selling IT services/technology outsourcing services

Demonstrable track record of meeting and exceeding targets

Excellent communication (written and verbal), collaboration, and interpersonal skills

Experience using HubSpot / Zoho CRM or similar

Any UG or PG with 3+ years of relevant experience

What would be great to have

B Tech / MCA / MBA / PGDM - business, marketing or related field

Experience in the e-commerce domain or IT staffing services

Experience of selling in both Domestic & International markets

if interested, kindly share your resume at r a h u l . n a r w a d e @ f o c a l w o r k s . i n

Regards,

Rahul N,

Focalworks Solution Pvt Ltd.

• ResponsibilitiesMaintain financial responsibility for all expenses, wages, and asset management
• Identify operational deficiencies and implement plans for improvement
• Create and maintain a weekly report on operations and sales at the branch
• Hire and train all employees of the branch

Qualifications

• Bachelor's degree or equivalent in Business
• 2+ years' of management or supervisory experience
• Experience hiring and training individuals

Requirements:

1.3+ years of strong programming experience with .Net Framework and .Net Core based software applications. (.NET,.NET Core, C#, ASP.Net, JavaScript framworks, Web API, MS SQL Server, Cosmos DB, Docker, Azure Cloud)

2. Strong knowledge of Microservices based Architecture, Design Patterns and Principles.(Optional) / Hands on experience on React Js /Redux (Optional)

3. Prior experience in handling application with larger volumes of data .

4. 3+ years of experience of designing high-performance enterprise software application.

5. Works with application development team to solve technical challenges with industry best practices.

6. Addresses and resolves complex technical issues with internal/external customers.

7. Design software systems with various Microsoft technologies and ensure compliance to all architecture requirements.

8. Review infrastructure for any issues and recommend solutions.

9. Very important to be good communicator and updates management team with the weekly/monthly status.

10. Analyzes enterprise system performance. Develops and implements system performance improvements.

11. Participates in development activities including code reviews, as well as coding and testing of new enhancements.

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 5-12 years in key account management/ BD / corporate sales is
• Experience in corporate sales, executive health check packages sales with corporates- from diagnostic companies, online aggregators, is preferred
• Outstanding communication and professional networking skills
• Excellent presentation, negotiation and interpersonal skills
• High ownership and problem-solving ability is a must

EmptyCup is an interior design platform. Our goal is to make good interior design accessible.

To know more about our vision, checkout this https://drive.google.com/file/d/1_PBkSaHLep-QsZzRWdKMI3amc-KFe99z/view">intro presentation.

You can also checkout our https://emptycup.in/">website here to know more about the product offering.

Senior Backend Engineer (Platform) Full Time Bangalore (Potentially Remote)

What you’ll be doing:

• Design and develop core systems that will be power teams to build services and apps
• Ensure and constantly improve reliability, scalability, security and performance of core apis and infrastructure
• Be proactive in technical decision making and a sound influence in technical discussions
• Work with the product teams to help shape product direction by communicating limitations and possibilities
• Adopt and advocate best practices and guidelines in architecture, code conventions, development practice

Who we are looking for:

• 5+ years of experience building web services in Python/Go/Java, preferably in Python with excellent debugging and analytical skills
• Strong understanding of software engineering principles, computer science fundamentals - data structures, algorithms and operating systems
• Proven experience in building, deploying and maintaining highly scalable RESTful web services
• Excellent written and oral communication ability in both technical and non tech. aspects
• Good understanding of benchmarking and performance monitoring - concurrency, multi-threading, logging, database optimisations
• Decent knowledge of CI/CD pipelines and familiarity with shipping code quickly and reliably.

What we offer:

• Ownership of the platform core with a clear roadmap.
• A small cool meritocratic team that's driven by passion.
• An inspiring culture that balances creative exploration & heads down execution.
• Cash compensation upto 20L and negotiable stock in a gold mine.

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.