costumer care executive

Job Title: Full Stack & Automation Engineer (FinTech Preferred)

Location: On-site | 6 Days/Week

Salary: ₹50,000 – ₹1,50,000/month (Based on experience)

About the Role:

Nova Orbit is looking for a highly capable technical operator who can build scalable systems, automate internal workflows, and strengthen backend infrastructure for a fast-growing finance and investment ecosystem focused on unlisted markets and institutional operations.

Key Responsibilities:

• Build and manage full stack applications for internal tools, dashboards, and business operations
• Design scalable backend architecture with strong system design, APIs, database, and security practices
• Deploy and manage cloud infrastructure across AWS / Azure
• Automate repetitive tasks across departments including operations, CRM, finance, reporting, and customer workflows
• Build workflow automation systems, integrations, bots, and process pipelines
• Improve efficiency by reducing manual processes through technology

Required Skills:

• Strong full stack development (Frontend + Backend)
• Deep backend architecture and system design expertise
• AWS / Azure cloud deployment and infrastructure management
• Proficiency in Python, Node.js, JavaScript/TypeScript, SQL
• API development, microservices, database optimization
• Automation tools like Zapier, n8n, Make, Power Automate, Selenium, or custom scripting
• Workflow design, process mapping, task automation, and RPA concepts
• DevOps, CI/CD pipelines, Docker, Git
• Strong analytical and problem-solving skills

Preferred:

• FinTech / BFSI experience (payments, investment platforms, compliance, CRM automation)
• Experience with internal business process automation across multiple departments

Ideal Candidate:

A systems-driven builder who can combine software engineering, backend scalability, cloud expertise, and workflow automation to optimize company-wide operations.

https://loopx.redstring.co.in/form/6a044e6103b64ed11120a12d

What You will do

● Create beautiful software experiences for our customers using design thinking, lean and agile methodology.

● Design and develop software products from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 8+ years.

● Engineering Degree in Computer Science OR Equivalent.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc.

● Passion for software engineering and follow the best coding concepts.

● Good to great problem solving and communication skills.

● Must have experience in technical architecture and design , code reviews and mentoring junior developers.

● Should have experience in stakeholder management and work along with architects as and when necessary to lead the project.

Nice to have Qualifications

● Product engineering and customer-centric mindset.

● Great OOP skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Reimbursements for remote work set up.

● Insurance (including a top up insurance for COVID).

● Free Access to Online learning libraries such as O'reilly or equivalent

Location

Remote - work from anywhere.

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns
• At least 5 years’ hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application server is a
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modeling
• Excellent understanding of software development methodologies and
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modeling, Cloud
• Working experience on Linux/Unix based OS system is a
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

• Experts in Business Agility and Digital Innovation
• Practitioners with strong industry experience
• A dedicated team of trainers, mentors and coaches
• Able to service clients Asia wide with 40+ professionals

• You will work in both front-end and back-end
• You will practice agile development good practices such as TDD, ATDD, CI, CD, code refactoring, etc.

• You have a Bachelor's degree in Information Technology, Computer Science or equivalent
• You have a 3-5 years’ experience with .NET stack
• You know your current assignment very well
• You have learned at least one new technology in the last 6 months
• You can pair-program with anyone
• You write unit tests
• You are active in one technical community

• Collaborate with Dev, QA and Data Science teams on environment maintenance, monitoring (ELK, Prometheus or equivalent), deployments and diagnostics
• Administer a hybrid datacenter, including AWS and EC2 cloud assets
• Administer, automate and troubleshoot container based solutions deployed on AWS ECS
• Be able to troubleshoot problems and provide feedback to engineering on issues
• Automate deployment (Ansible, Python), build (Git, Maven. Make, or equivalent) and integration (Jenkins, Nexus) processes
• Learn and administer technologies such as ELK, Hadoop etc.
• A self-starter and enthusiasm to learn and pick up new technologies in a fast-paced environment.

Need to have

• Hands-on Experience in Cloud based DevOps
• Experience working in AWS (EC2, S3, CloudFront, ECR, ECS etc)
• Experience with any programming language.
• Experience using Ansible, Docker, Jenkins, Kubernetes
• Experience in Python.
• Should be very comfortable working in Linux/Unix environment.
• Exposure to Shell Scripting.
• Solid troubleshooting skills

What we're looking for

• An experienced Software Engineer with a love for Web products
• demonstrated ability to contribute individually as well as in a team.
  If you love spending time on Hackernews/Github and love experimenting with latest technologies, this might be the role for you.

Responsibilities

• Own the development of product features end-to-end including scoping, architecting, coding, testing, and rolling out features
• Work closely with PMs, designers, and other engineers to ideate solutions to user problems
• Become an expert in your product area and our tech stack Make improvements to developer productivity through process / code improvements and mentorship
• Work in a distributed team

• 2+ years of experience designing and building complex JavaScript web based software systems
• Demonstrable Full Stack development experience with Angular or React and Node.JS in Typescript.
• Knowledge of multiple modern computer languages and frameworks with an understanding of using the right technology for the right purpose
• Experience with remote development teams working on the same platform
• Experience with writing testable code and driven by best practices Agile development process knowledge/experience
• Bachelor’s degree in Computer Science or related field

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.