costumer care executive

Job description

Language known: English / Hindi

Industry: Healthcare / Fitness/ wellness

Education and Experience

· Candidate should be a graduate / Undergraduate

. Six months of healthcare domain would be preferred.

· Excellent Communication skills and listening skills

Responsibilities

·  Have to resolve customer queries over Calls

·  Answering queries politely and provide accurate replies to the query.

· Directing calls to the concerned department and services of the company

·  Diagnostics Knowledge preferable

Key Skills

Customer care, Good communication skill , Telecalling, English, Hindi

-7+ years of experience in API automation and UI automation
-Experience in creating and maintaining CI/CD pipelines and infrastructure for automation and testing

-Must be able to demonstrate expertise with functional automated testing platforms

-Good understanding of OOD and SOLID design principles

-Understanding of basic architecture principles and architecture design and how it affects testing

- Strong knowledge and practical experience of continuous integration and continuous delivery concepts and practices

-Experience with managing and maintaining automated testing frameworks and tools used across teams

Job Responsibilities

What you’ll do:

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and nonfunctional requirements and spread design philosophy, goals and improvements to code quality across the team
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Coordinate with cross-functional teams (Product Management, UX Design, Architects, Developers, QA) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

Senior Software engineer - iOS

Your Skill Set

What makes you a great fit for our team:

Desired Skills & Experience:

• 5+ years of overall experience with iOS app development
• Design, build and maintain high performance, reusable, and reliable Swift code
• Developed and published at least 1 application in Swift
• Experience in media capturing, editing, and playback using AVFoundation
• Experience in writing unit-tests
• Experience with offline storage, threading, and performance tuning
• Understanding of Apple’s human interface principles and design guidelines
• Good understanding of REST APIs
• Solid grasp of algorithms, memory management, object-oriented programming
• Extensive experience in detecting and correcting memory usage issues as well as optimizing  code for application performance
• You have excellent written and oral communication skills
• Experience in Agile Software development and the Scrum methodologies 

Good to have:

Knowledge about MVVM along coordinator pattern and Clean architecture is a huge plus

Exposure in creating Video and Media rich applications

Experience with Continuous Integration

Experience working with product-based organizations

Experience working in a Startup environment

• 10+ years developing and designing software products, and demonstrated experience with full software development lifecycle, ideally in a regulated industry
• Strong computer science fundamentals in OOAD, design patterns, data structures, and algorithms
• Fluency in a high-level object oriented programming language (e.g. Java, C#, Golang, C++)
• Strong understanding of professional software engineering best practices for the full SLDC including coding standards, code reviews, source control, build processes, testing, and operations.
• Experience designing and developing scalable, highly available distributed systems / services
• Expertise with services and microservices solution design and delivery covering API design, containerization, and application integration / messaging.
• Expertise with design and delivery of cloud native solutions on any of the major cloud platforms (AWS, Azure, GCP).
• Expertise with algorithm development in one or more of the following areas: numerical & statistical analysis, signal processing, image processing, regression, and machine learning.
• Practical experience with SCRUM, SaFe or other applicable agile framework in regulated environments.
• Experience in design, engineering, and testing of software contained in medical devices developed under the FDAs regulations for 510(k) or PMA products is preferred. 
• Superior communications skills (oral & written)
• Outstanding interpersonal skills, and effective collaboration

Primary Job Function:

• Works in a lead role in one or more aspects of the overall software development process (such as software design, code development) under a disciplined product development process that meets FDA requirements.
• Works independently on identifying new technologies and creating systems designs for implementation into new product development and process improvements.
• Exercises independent judgment in identifying, recommending and implementing significant and/or complex new tools/process improvements to meet company objectives in areas of new product development, product testing, process improvement and compliance with regulatory requirements.
• Readily adjusts priorities and works within team environment for timely completion of common objectives for multiple projects.
• Resolve significant and/or complex technical issues to meet company objectives.

Main Responsibilities:

• Technical leadership in cloud services / systems software development (such as software design, code development, design review, code review, and testing) including project scheduling activities.
• Reliably deliver high quality software within schedule constraints.
• Provides technical ownership of software products.
• Actively participates in product development teams for the development of new products and services.
• Interacts with QA engineers to ensure that software products are robust and of very high quality.
• Research technical issues and propose technical approaches that achieve product and quality requirements.
• Participate in the full life cycle of development, from specification and design through implementation, testing, and support.
• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Minimum Education:

• Bachelors in Computer Science, Software Engineering, or related engineering or scientific field.

Minimum Experience:

• 10 years relevant experience and a Bachelors degree or 5 yrs with MS degree. Will receive additional 2 years experience credit for PhD.
• Good knowledge of software engineering principles.
• Excellent written and verbal communication skills are essential..
• Excellent troubleshooting skills are a must. Strong debugging techniques and experience on using debugger is required and/or use of testing tools to ensure high level of quality of software product.
• Strong working knowledge of the principles of quality software engineering as described by software lifecycle development processes that are consistent with ISO, IEEE, or other FDA recognized standards.
• Experience w/ distributed computing / services (preferably cloud native) software design and development is highly preferable. 

• You’ve got good experience working on web applications
• You have a clear knowledge and hands-on with ES6+ and you know AngularJS, Vue or React/React-Native
• Advanced knowledge in AngularJS, VueJS and CSS with material design styles guide
• Basic knowledge of NodeJS
• Basic understanding on Progressive Web Applications will be well appreciated
• Advanced knowledge in WebPack and other basic tools to work with Javascript nowadays (Git, npm, etc ...)
• Knowledge and experience in the development of unit tests for VueJS (no matter the library or framework)
• Good Knowledge on Optimizing performance and browser compatibility is always at the top of your mind

Skills Required:

VueJS, AngularJS, ReactJS, NodeJs, Webpack, CSS, HTML5