Tele sales- Customer Care | Axis BPO Process

Data Engineer 

Mandatory Requirements  

• Experience in AWS Glue 

• Experience in Apache Parquet  
• Proficient in AWS S3 and data lake  
• Knowledge of Snowflake 
• Understanding of file-based ingestion best practices. 
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS  
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies  
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform  

• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations  
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data. 
• Define process improvement opportunities to optimize data collection, insights and displays. 
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible  
• Identify and interpret trends and patterns from complex data sets  

• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders.  
• Key participant in regular Scrum ceremonies with the agile teams   
• Proficient at developing queries, writing reports and presenting findings  
• Mentor junior members and bring best industry practices  

QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales)  
• Strong background in math, statistics, computer science, data science or related discipline 
• Advanced knowledge one of language: Java, Scala, Python, C#  
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake   

• Proficient with 
• Data mining/programming tools (e.g. SAS, SQL, R, Python) 
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum) 
• Data visualization (e.g. Tableau, Looker, MicroStrategy) 
• Comfortable learning about and deploying new technologies and tools.  

• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines.  
• Good written and oral communication skills and ability to present results to non-technical audiences  
• Knowledge of business intelligence and analytical tools, technologies and techniques. 

Familiarity and experience in the following is a plus:  

• AWS certification 
• Spark Streaming  
• Kafka Streaming / Kafka Connect  
• ELK Stack  
• Cassandra / MongoDB  

• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools 

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

Hello,

Greetings for the day !!!

We, Tridat Technologies Pvt Ltd hiring for Freshers & Experienced in our eCommerce vertical.

Ideal Candidate:

·        Graduate & Diploma holder candidates can only apply

·        Excellent English communication

·        Basic MS Office Knowledge

·        Internet-savvy

·        Familiar with Online Shopping

·        Flair for eCommerce

·        Flexible to work in any shifts

·        Web Research knowledge and online product research

 *CANDIDATES RESPONSIBILITIES:* 

1. Communication with Client based in India & US

2. Assist Customers with their orders and issues faced

3. Data Organization and Analysis

4. Data research through Google search Engine

5. Catalogue Management

6. Report Generation

 *BASIC REQUIREMENTS:* 

1. Excellent Written and Verbal communication skills

2. Good / working knowledge of MS Office tools (Excel, Word, Powerpoint)

3. Google search Engine knowledge

4. Knowledge of E-commerce business would be an added advantage

 *Training provided below:* 

Basic Excel - 4 days

Intermediate Excel - 3 days

Advance Excel - 3 days

Google - 3 days

E-commerce - 3 days

Induction

Interview after training 

 *Shifts:* 

8am to 10pm - General Shift (any 9hours)

6pm to 7am - Night Shift (any 9hours depends on project)

 *Benefits & Facilities:* 

Pick and Drop Facility (depends on shift timings)

Performance Bonus

Quarterly based rewards and recognition

6 months to Annual based appraisal

 *Processes in work* 

Content moderation

Customer service

Item set up

Cataloging

Thanks & Regards

Shraddha Kamble

Customer Success Executive Responsibilities:

• Visit & Manage client site.
• Sustain business growth and profitability by maximizing value.
• Provide assistance for using our product properly.
• Hold product demonstrations for customers.
• Verify whether the process is functioning properly.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.

Customer Success Executive Requirements:

• Communications or marketing degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

Why work for Flowace?

• Opportunity to grow the product 100x as the product is of world-class standards
• Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
• Very healthy work environment and work-life balance
• Extremely collaborative and helpful team members to work with
• Employee engagement programs such as Fun Fridays, Wellness, and Community Building
• 5 days of hungry hustling and 2 days of absolute rejuvenation every week
• Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace

Company Website - https://flowace.in/" target="_blank">https://flowace.in/

Responsibilities & ownership

• Lead, build, deliver and ensure customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product.
• Work on distributed systems for data processing with efficient protocols and communication, locking and consensus, schedulers, resource management, low latency access to distributed storage, auto scaling, and self healing.
• Understand and reason about concurrency and parallelization to deliver scalability and performance in a multithreaded and distributed environment.
• Lead the team to solve complex and unknown problems 
• Solve technical problems and customer issues with technical expertise
• Design and deliver architectures that run optimally on public clouds like  GCP, AWS, and Azure
• Mentor other team members for high quality and design 
• Collaborate with Product Management to deliver on customer requirements and innovation
• Collaborate with Support and field teams to ensure that customers are successful with Dremio

Requirements

• B.S./M.S/Equivalent in Computer Science or a related technical field or equivalent experience
• Fluency in Java/C++ with 3alm+ years of experience developing production-level software
• Strong foundation in data structures, algorithms, multi-threaded and asynchronous programming models, and their use in developing distributed and scalable systems
• 5+ years experience in developing complex and scalable distributed systems and delivering, deploying, and managing microservices successfully
• Hands-on experience  in query processing or optimization, distributed systems, concurrency control, data replication, code generation, networking, and storage systems
• Passion for quality, zero downtime upgrades, availability, resiliency, and uptime of the platform
• Passion for learning and delivering using latest technologies
• Ability to solve ambiguous, unexplored, and cross-team problems effectively
• Hands on experience of working projects on AWS, Azure, and Google Cloud Platform 
• Experience with containers and Kubernetes for orchestration and container management in private and public clouds (AWS, Azure, and Google Cloud) 
• Understanding of distributed file systems such as  S3, ADLS, or HDFS
• Excellent communication skills and affinity for collaboration and teamwork
• Ability to work individually and collaboratively with other team members
• Ability to scope and plan solution for  big problems and mentors others on the same
• Interested and motivated to be part of a fast-moving startup with a fun and accomplished team

What you need to have:

A leading Indian Pharmaceutical MNC is looking for a  ZSM to take care of its FMCG portfolio of Personal Care, Baby care and Food & Beverages businesses in Southern states of India.

He would be taking care of all sales/ revenue generating activities in the zone by leading a team of ASMs to drive trade & marketing initiatives and drive retail expansion profitably.

He would be responsible for the distribution in General Trade for the Zone. Would be responsible for best daily, weekly, monthly review mechanisms within the team and ensure all trade initiative reporting is conducted in time and  for100% utilisation of SFA and DMS.

Working experience in the state of Karnataka or Kerala is essential.

Job Description :

• 3 or more years of experience of server side web systems engineering and middleware in a project services or product engineering organisation
• Hands-on development experience using JavaScript on the Server Side with Node.js and associated frameworks
• Published sites/systems that are now online
• Self motivation and ability to manage your own time to get the job done at the high international quality levels we expect
• An engineering Degree in computer science or equivalent practical experience
• A solid understanding of networking, storage, operating/browser systems engineering as well as application/software systems performance optimisation and third party systems integration
• Hands on experience with Amazon Web Services
• Prior experience working within the Media, E-commerce, Telecommunications or similar large scale consumer facing industry