Tele sales- Customer Care | Axis BPO Process

Required Skills: Business Development & Supply Sourcing, Negotiation & Commercial Acumen, P&L Ownership & Decision Making, Stakeholder & Relationship Management, Execution, Communication & Analytical Skills

Criteria:

• Required 3 to 6 years of experience in Business Development, Supply, Vendor Management, or Regional Operations roles.
• Proven experience owning regional / route-level P&L, including revenue, cost, and margin decisions
• Strong experience in vendor sourcing and negotiations, preferably with transport, logistics, fleet, or bus operators
• Demonstrated ability to identify new business opportunities, conduct market research, and onboard supply partners
• Strong commercial negotiation skills with experience handling contracts, pricing, and risk mitigation
• Excellent stakeholder management skills — ability to act as a single point of contact between internal teams and external partners
• Ability to work closely with Operations, Demand, and Customer Support teams to drive execution and service quality
• Strong decision-making capability with experience taking day / week / month-level P&L decisions
• Proficiency in Excel for analysis, reporting, and performance tracking (mandatory)
• Language proficiency mandatory: Marathi, Hindi, and English
• Willingness and ability to travel frequently within Mumbai and intercity as per business needs
• High ownership mindset with a quality-first, execution-driven approach

Description 

Overview:

The role requires you to take care of Supply and own a region and route specific P&L. You will be the person concerned and responsible for the overall performance of the project assigned. This is an individual role and asks of you to collaborate with multiple teams and drive exponential revenue growth and margins. This role requires within the city travel and frequent intercity travel.

What you will do:

● Identify new business opportunities in your region specific to Bus operations

● Research the market, Identify leads, find good quality buses and bus operators from the Bus industry

● Negotiate commercials and contractual terms to drive savings and reduce overall risk on new business

● Collaborate with internal Operations and Demand team for smooth functioning and delivering best quality

● Manage business relationships and be the POC between key internal stakeholders and external suppliers and share end-user feedback

● Drive growth through proper planning and seamless execution with the help of Operations, Demand, and Customer support

● Take Key business decisions related to P&L on day, week, and month level What we are looking for:

● Must have a strong organization & communication skill as well as attention to detail

● Strong Negotiations skills and understanding of business

● Excellent oral, written communication, and people skills

● Quality first mindset – be whatever it takes attitude to get the best quality

● Open to travel within the city and other cities for business purposes

● Works well in high-paced cross-functional environment and someone who is Organized, detail-oriented, and thorough

● Must be proficient in Excel

● Must be proficient in Marathi, Hindi, and English

● Experience required 3-6 years

Job Responsibilities & Duties:

• Seminars for Career Guidance.
• Student counseling for career guidance.
• Advise students and parents about institute’s policies and procedures regarding admission, academics, and other activities.
• Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports.
• Prepare reports and proposals, and respond to inquiries from students and external agencies.
• Tele calling to Potential Students for career guidance.
• Invite Potential Students for campus visit and admission Process (Entrance test, GDPI & Final Admission)
• Accepting and filtering student applications
• Processing student registration and payment
• Communicate with applicants about their application status, including acceptance/rejection
• Performs miscellaneous job-related duties as assigned.
• Content Development for E-Mails, Broachers & Websites

Minimum Job Requirements:

• Bachelor's degree; at least 3 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required:

• Ability to develop and deliver presentations.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of student admission and retention issues.
• Knowledge of the broad spectrum of available university academic units, curricula, and programs.
• Ability to develop, plan, and implement short- and long-term goals.
• Organizing and coordinating skills.
• Skill in the use of computerized systems and databases.
• Ability to design and write promotional material.
• Ability to evaluate student transcripts and/or records.
• Knowledge of Institute admissions policies, standards, and procedures.

• Proven at least 2 to 3 years of work experience as a Front-end developer
• Hands-on experience with markup languages
• Experience with JavaScript,Next.Js and Tailwind is a must
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Excellent analytical and multitasking skills
• Engineering Graduates preferred

• Translate business objectives and user needs into clearly written technical requirements
• Evaluate HR systems to identify points of improvement
• IT project management experience to implement improvements 
• Partner with internal stakeholders to develop technology solutions that help to streamline and automate (new) HR processes
• Implement process improvements and policy changes designed to improve efficiency and the user experience with the system
• Serve as the go-to subject matter expert for the system used in the organization (e.g., Workday, Oracle, SAP)
• Serve as a system administrator for HR systems and applications
• Ensuring security, end-user access, and data integrity across all HR platforms
• Work with HR, finance and IT to maintain and improve the HRIS, including configuration, end-user access, security, and system efficiency
• Supports critical system maintenance and operational tasks within the HRIS

Job Description:

• Create email marketing campaigns to promote products or services.
• Ensure marketing message is conveyed clearly and delivered properly to prospects.
• To fix bad domain reputation, IP reputation
• Knowledge of Spam rate, resolving any impromptu issue related to the backend of email marketing
• Follow up on interested respondents.
• Purge non-deliverable email addresses and opt-outs.
• Track and analyze direct and interactive marketing campaigns.
• Use statistical analysis and reports to create campaigns.
• Provide recommendations for new and existing campaigns including triggers, and automation
• Build creative, messaging, and content for campaigns using email and automated marketing

Required Candidate Profile:

1. Minimum 1 year of experience in Email marketing, bulk emailing & email campaigns.
2. Should have experience in generating leads through email marketing, Data mining, and database development using different tools.
3. Should have knowledge of lead data extraction from search engines and other lead portals.

Excellent writing skills & command over English language is a must. Knowledge of technology and experience in creating content for the web is a huge plus

-Write creative, unique, and relevant content as per the requirements

- Comfortable working under timelines and a goal-based approach.

- Researching and gathering useful information and writing relevant content as per the style, tone, and requirements.

- Should filter information into clear and concise text and have ability to present content in the most engaging manner.

- Creative thinker with the ability to transform technical and digital information and processes into compelling stories.

- Develop grammatically correct and quality content across different verticals.

- Analyze information from multiple sources (SME, Offline and Online) and use them to create original documents

- Demonstrate consistency in internal and external communication of the brand and clarity in showcasing our brand voice across every touch point. Conduct rigorous quality checks on every piece of outbound content.

-Ability to manage multiple projects in a fast-paced, deadline-driven environment, Proven ability to build consensus and work effectively within a cross-departmental team experience managing content

- Needs to have Passion, Integrity and Energy, Proactive and Problem Solving attitude

-A dual-minded approach: Must be highly creative and an excellent writer

Skills:

• Content writing, blog writing, press release, business writer
• Time management- the ability to meet stringent deadlines
• Multitasking on content projects
• Excellent communication skills