Tele sales- Customer Care | Axis BPO Process

Integration Developer

Job Description

Roles and Responsibilities

• Design, Code, test, debug, implement and document complex WSO2 sequences.
• Monitoring and logging tool stacks - Splunk/ELK/Prometheus, Grafana 4 Design, Code, test, debug, implement and document complex WSO2 sequences.
• Perform Build activities for WSO2 ESB Middleware integration, involves writing XSLT, ESB coding, configuration, and Analysis activities.
• Trouble shooting various problems in different stages of development using logs files, Traces and Log Analyzer.
• Responsible for understanding the requirement, solution design, coordinate the development and testing activities (end to end)
• Guide the team regarding WSO2 platform best practices, framework, reusable artefacts and ensure code quality and timely deliverables.
• Work with functional and technical customers to determine solutions that drive additional business value.
• Work with Github, Azure Devops and CI tools to automate dev, build, deployment and testing.
• Good knowledge in messaging brokers: WSO2 Message Broker, Apache Kafka.
• Monitoring the server (Monitoring logs and WSO2 metrics).
• Desired Candidate Profile

Desired Candidate Profile

• Candidate must have minimum 2+ years of hands-on experience in WSO2, preferably with WSO2 certification.
• Extensive experience in Integration by using WSO2 Product Stack (API Manager 2.6/3.x, Enterprise Integrator 6.5 and Identity Server 5.7.0)
• Experience in Implementing APIs in WSO2 EI and On-boarding APIs into WSO2 API Manager
• Experience in WSO2 API Manager for designing API facades and designing and implementing API Proxies.
• Hands-on experience in designing and developing high volume web services using API Protocols and Data Formats (REST, JSON, SOAP & XML).
• Must have hands on experience / knowledge with CI tools to automate dev, build, deploy.
• Experience in programming languages: Java, JavaScript, Python
• Experience in on boarding web applications into WSO2 Identity Server for authentication and authorizatio

Qualifications

• Minimum of a Bachelor's or Master’s degree in Computer Science, or a related four-year degree.
•        4 years of hands on experience in Integration

About Soliton:

Soliton Technologies Pvt. Ltd., a high-technology software company headquartered in Bangalore, India.

Soliton works with global companies, from start-ups to Fortune 500, across industries including Semiconductors, Medical Devices, Automotive, Industry 4.0, and Robotics to help them increase their competitiveness and release great products through Software Engineering Services.

Soliton Technologies has once again been certified as a Great Place to Work® in the Mid-Sized Organizations Category, recognized & issued by the Great Place to Work® Institute, India. This certification acknowledges Soliton’s belief in continuously & constantly raising its standards to deliver an excellent experience for all and in creating a conducive environment for people to thrive..

Responsibilities:

• Understand the technical requirements of small to medium level projects/modules. Having necessary domain level understanding for executing the projects.
• Assist in creating Proposals & Estimation and working in synergy with other stakeholders and teams (like Sales, Execution, QA & Testing).
• Make design choices, provide technical direction and make decisions on architecture, tech risk analysis. Ensure design meets requirements. Avoid over architecting and making things complex - instead strive for simple, scalable design that is easy to maintain and use.
• Build solution and functional specification documents.
• Establish coding and design guidelines. Recommend code libraries and platforms to the team for consideration.
• Review team members code periodically and provide suggestions and comments, so that the code is readable, modular and scalable. 
• Refine the architecture from time to time. Keep an eye on new functional specifications and raise the concerns on quality, performance and architecture well in advance, to the decision maker (eg:-Project Owner / Project Manager / Customer).
• Communicate the technical choices and architecture to all stakeholders to build confidence and get buy-in.
• Assist in project delivery by providing technical input as and when needed.
• Mentor the engineers and help them grow technically.

Qualification:

• Proven LabVIEW Programming Experience of 5 - 8 years with Engineering Graduation.
• Lead should have prior experience in Project Management / Team handling.
• Good understanding of LabVIEW State Machines, Design Patterns and LVOOPS.
• Understanding of Test and Measurements, NI PXI based Instrumentation.
• Experience with Configuration Management and source version control systems such as SVN, Perforce and Git.
• Experience in TestStand/Python/ NI Certifications LabVIEW is a plus.
• Proficiency in LabVIEW at the CLD/CLA level is preferred.

Additional Details:

• Hybrid/Work from office (Bangalore/Coimbatore).

For more information, visit https://www.solitontech.com/ and do read the Impact Report to get a glimpse of the first 25 years of our truly meaningful journey.

Wanna Make Travel Awesome? (And Score Some Equity While You're At It?)

We're Journey, a travel startup and our first product is travel eSIMs. Forget fumbling with SIM cards at airports – we're all about seamless connectivity, so travellers can focus on exploring, not stressing about data at such affordable rates. We believe we have built one of the best eSIM tech out there and product performance is superior. 

Now, India is calling, and we need YOU to lead the charge!

This ain't an average corporate gig. We're looking for an entrepreneur, hustler, a networker, a deal-maker extraordinaire to blow up our presence in India. You'll be the face of Journey eSIM in India.T his is a unique opportunity to play a pivotal role in shaping the future of our company in a dynamic and rapidly growing market. You will have the autonomy to build the business from the ground up, forge strategic partnerships, and establish our brand as a leader in the travel eSIM space.

Responsibilities:

Develop and execute a comprehensive business development strategy for India:

• Conduct thorough market research to identify key trends, opportunities, and challenges in the Indian travel industry.
• Define clear goals, objectives, and key performance indicators (KPIs) for business growth.
• Develop and implement tactical plans to achieve targets, including sales strategies, marketing initiatives, and partnership programs.

Identify and build strategic partnerships:

• Identify, target, and establish relationships with key players in the travel industry, including travel agents, online travel agencies (OTAs), tour operators, and travel technology providers.
• Negotiate and secure mutually beneficial partnership agreements that drive customer acquisition, revenue growth, and brand awareness.
• Develop and maintain strong relationships with partners to ensure long-term collaboration and success.

Explore new business opportunities:

• Continuously explore new avenues for growth and partnerships within the travel industry and related verticals.
• Identify potential opportunities to expand our product offerings or target new customer segments.
• Analyze and evaluate the feasibility of new business ventures and make recommendations to the leadership team.

Represent the company at industry events:

• Attend relevant industry conferences, trade shows, and networking events to promote our brand and generate leads.
• Build relationships with industry professionals and stay abreast of the latest trends and developments.

Manage and track business performance:

• Monitor key performance indicators (KPIs) to track progress towards goals and identify areas for improvement.
• Prepare regular reports on business performance, including sales figures, partnership activities, and market insights.
• Analyze data to identify trends, opportunities, and challenges, and make recommendations for adjustments to the business strategy.

Build and manage a high-performing team (future responsibility):

• As the business grows, you will be responsible for building and managing a team of business development professionals.
• Recruit, train, and mentor team members to ensure they have the skills and knowledge to succeed.
• Foster a culture of collaboration, innovation, and high performance.

Qualifications:

• Proven track record of success in business development or sales, preferably in the travel industry.
• Strong understanding of the Indian travel market and its key players.
• Exceptional communication, interpersonal, and relationship-building skills.
• Excellent negotiation and closing skills.
• Ability to work independently and take ownership of outcomes.
• Strong organisational and time management skills.
• Proficiency in English and Hindi (or other relevant regional languages).
• Bachelor's degree in business administration, marketing, or a related field.
• Tech-savvy and comfortable with digital tools and platforms.

Bonus Points:

Existing network of contacts in the Indian travel industry.

What You'll Do:

• First 15 Days: Immerse yourself in the Indian travel market, conduct extensive research, and map out key players and potential partners. Start building relationships with travel agents and OTAs.
• First 30 Days: Secure initial partnerships and pilot programs. Refine your business development strategy based on early learnings.
• First 45 Days: Achieve significant traction in customer acquisition and revenue generation. Begin exploring new business opportunities and expanding your network.

Benefits:

• Competitive salary
• Opportunity to earn equity in a high-growth startup.
• Be part of a dynamic and innovative team.
• Make a real impact on the company's success in India.
• Significant career growth potential as you will lead the India business.

Urgent Hiring!!!

We are looking for Android Developer

Job Description:

• 0.3 to 1 year of experience in developing android applications
• Proficiency in Java, Kotlin, or C++.
• Ability to easily use Android Studio, including the Android SDK.
• Prior experience as an Android Developer will be advantageous.
• Excellent coding and proofreading skills.
• Ability to manage your workload with minimal supervision
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order

Location: Surat (full-time onsite and local candidates only)

Thanks!

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• Computer assembling and dis -assembling.
• Hardware troubleshooting of desktop, laptop, server machine.
• Microsoft Windows Servers (2008,2012, 2016 ) operating system installation and troubleshooting
• Microsoft Windows ( XP, 7, 8, 10) operating system installation and troubleshooting.
• Various email client installation and troubleshooting.
• Development software (.Net Framework, MS SQL server / client, Visual studio) installation and troubleshooting.
• Linux ( Ubuntu, CentOS ) installation and troubleshooting. ( Mandatory )
• Various software installations on linux platform.
• Network LAN and WAN troubleshooting.
• VPN management
• Knowledge of Virtualization