Customer Care- Inbound Process

The Senior Developer will work on core product features, uphold architectural standards, and collaborate closely with the Team Leader to deliver high-quality, scalable solutions.

Responsibilities:

• Develop and maintain major product features
• Follow technical guidance from the Team Leader
• Ensure adherence to coding standards and system architecture
• Perform thorough testing of assigned tasks

Required Skills:

• Strong expertise in Next.js, React.js, Express.js, and PostgreSQL
• Solid understanding of system design, clean code practices, and performance optimization

About TIFIN

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners, and many others. We are creating engaging wealth experiences to improve financial lives through AI and investment intelligence–powered personalization.

Our mission is to transform wealth management the way personalization has transformed movies and music—while holding the added responsibility of delivering better financial outcomes.

We leverage design and behavioral science to create engaging experiences through software and APIs. By applying investment science and intelligence, we build algorithmic engines that enable better investor outcomes—matching individuals to financial advice and investments based on their unique goals.

Our Values: Go with your GUT

• Grow at the Edge – We embrace personal growth, step outside comfort zones, and work with self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth – We value transparency, radical candor, authenticity, and precision. We challenge, but once decisions are made, we commit fully.
• I Win for Teamwin – We stay within our genius zones, take ownership, and move together in formation to succeed as a team.

Key Responsibilities

Translation Evaluation & Linguistics (70%)

• Evaluate and annotate LLM-generated translations for Japanese, covering nuanced, real-world usage across finance, communication, and culture.
• Compare AI outputs with high-quality human translations, identifying errors in phrasing, idioms, tone, and contextual accuracy.
• Apply annotation and scoring frameworks (e.g., BLEU, ROUGE, COMET) to ensure quality benchmarks.
• Provide detailed linguistic feedback to improve AI model training.

AI/LLM Collaboration (30%)

• Work with engineers, data scientists, and project managers to share reports and linguistic insights.
• Contribute to building datasets and test cases through language corpora and research work.
• Maintain structured evaluations, documentation, and logs to support ongoing improvements.

Required Qualifications

• Education: Bachelor’s or Master’s in Linguistics, Translation, Language Technology, Communication, or related fields.
• Language Proficiency: Native or near-native fluency in (3+ Years)Japanese and strong command of English.
• Experience: Proven track record in translation, localization, or linguistic evaluation.
• Analytical Rigor: Hands-on experience in language quality evaluation, annotation, or error analysis.
• Technical Curiosity: Familiarity with LLMs, AI tools, or prompt engineering is an advantage.
• Soft Skills: Highly organized, detail-oriented, and able to communicate effectively across technical and non-technical teams.

Desired Skills

• Experience with annotation platforms or evaluation technology.
• Background in corpus development, curriculum design, or language research projects.
• Experience in process optimization, reporting, or content operations.

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

Roles and Responsibilities

· Supports customers by providing helpful information,

· Overseeing the customer service process.

· Resolving customer complaints brought to your attention.

· Answering questions, and responding to complaints.

· Maintaining a pleasant work environment for your team

· Conducting quality assurance surveys with customers and providing 

feedback to the staff.

· Possessing excellent product knowledge to enhance customer suppor

· Handling Customer concerns and complaints in a timely manner

· Informing Customers of upcoming promotions, offers, updates and 

much more

· Courier Tracking, contacting courier people, give a feedback to 

customer

· Semi Voice process

We are looking out for a Flutter Developer who will be running and designing product application features across various cross platform devices. Just like Lego boxes that fit on top of one another, we are looking out for someone who has experience using Flutter widgets that can be plugged together, customized and deployed anywhere. Someone who is passionate about code writing, solving technical errors and taking up full ownership of app development.

Roles and Responsibilities

• You will be building and shipping robust apps to Android/ iOS devices using a single codebase.
• You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.
• You will be sharing feedback and brainstorming ideas with teams to improve the development process.
• Understand basic concepts of design for developing user friendly applications.
• Stay up to date with the latest technologies.

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

• 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials for SFCC
• Mentors SFCC developers in improving their platform knowledge and development skills
• Communicate technical design to the SFCC developers and help/guide them in the implementation
• Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC

Set Yourself Apart With:

• SFCC B2C Developer certification
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being

An EdTech organization is hiring sales managers with experience of 2 years & above for Mumbai location (Remote working until offices open & Virtual onboarding).

Roles & Responsibilities -

• Initiating phone conversations with parents who complete the demo classes for their kids
• Intensely following up with the prospects and closing the sales within the sales cycle
• Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
• Achieving the weekly targets in a high pressure performance driven competitive environment
• Monitoring self-performance at all times while also contributing to the team performance,
• Keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc

Skill Sets -

• Exceptional communicator and an influencer who can deliver sales pitch like a charm.
• Result driven with experience of extremely target centric job.
• Confident and persevering risk-taker who thrives in a high-performance high-growth environment.
• Self-learners with high grasping ability so that you can learn about the product within 2 days.

Prerequisites -

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
• Ability to counsel a parent for the child's future
• Comfortable with changing shift timings so that we may serve our customers better
• Graduation is not mandatory for candidates with 3+ years of experience
• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and Powerpoint

• 3+ years of experience in native android app development.
• Strong programming experience in Core Java, Android SDK
• Experience working with Kotlin is a plus
• Experience working with Media player
• Experience working with offline app & content security, Encryption and Decryption  
• Experience working with FCM 
• Experience with web services integration, REST API framework, social media and other third party integrations
• Write good quality code, unit tests, automation and performing code reviews.
• Should have Experience of Social Integration.
• Ready to take complete ownership of multiple products, work alone on project if required  
• Good knowledge in Android services/Framework layer and its debugging
• Experience with version control systems, preferably Git.
• Shipped multiple Android Applications that are currently available in the Google Play Store
• Good knowledge of data structures, algorithms and time/space complexity analysis.

• Good problem solving abilities.

• Ability to communicate well with Product and Engineering Team

• Experience with a start-up would be added advantage.