Customer Care- Inbound Process

Role Overview

The Hydrologist / Drainage Planning Expert will lead hydrological, hydraulic, and drainage design

tasks across infrastructure, transportation, water resources, and urban development projects. The

role involves rainfall-runoff analysis, watershed delineation, hydraulic modelling, flood-risk evaluation,

stormwater drainage design, and integration of survey and geospatial datasets such as LiDAR, drone

imagery, DEMs, and topographic survey data. The candidate will collaborate with multidisciplinary

teams and prepare technical reports, drawings, and engineering-ready deliverables.

Key Responsibilities

• Conduct rainfall-runoff analysis using standard hydrological methods.

• Perform catchment delineation, infiltration assessment, and runoff estimation.

• Analyse rainfall, discharge, and historical flood data.

• Develop hydraulic models using HEC-RAS, HEC-HMS, SWMM, or equivalent tools.

• Design stormwater drainage systems including channels, culverts, and outfall structures.

• Prepare GL–IL sheets, drainage profiles, and hydraulic gradient calculations.

• Integrate survey datasets such as LiDAR, DEMs, and drone orthomosaics.

• Identify drainage bottlenecks and propose mitigation measures.

• Prepare hydrology reports, calculations, drawings, and GIS layers.

• Coordinate with GIS, CAD, LiDAR, Survey, and engineering teams.

• Conduct field visits for drainage assessment and validation.

Key Performance Indicators (KPI)

• Accuracy of hydrological and hydraulic calculations.

• Quality and completeness of drainage design deliverables.

• Timely submission of reports and drawings.

• Reduction of rework and improved dataset integration.

• Client acceptance of deliverables with minimal revisions.

• Effective interdisciplinary communication and coordination.

Skills & Competencies

• Strong understanding of hydrology, surface water drainage, and hydraulics.

• Knowledge of modelling tools such as HEC-RAS, HEC-HMS, SWMM, or MIKE.

• Proficiency in GIS tools (ArcGIS/QGIS) for terrain and watershed analysis.

• Ability to interpret LiDAR point clouds, DEMs, and topographic data.

• Familiarity with AutoCAD/Civil 3D for drainage drawings.

• Strong analytical, problem-solving, and documentation skills.

• Good communication and technical writing abilities.

Educational Qualifications

• M.Tech/M.Sc in Hydrology, Water Resources, Civil Engineering, or Environmental Engineering.

• B.Tech (Civil) with strong hydrology knowledge may also apply.

• Training/certifications in hydraulic modelling tools preferred.

Experience Requirements

• 3 to 12 years of experience in hydrology, drainage planning, stormwater modelling, or water

resource engineering.

• Experience integrating LiDAR/drone-based datasets is an added advantage.

Job Description:

• Provide pre-sales technical assistance and product education to customers.
• Respond to inquiries and resolve issues promptly to ensure customer satisfaction.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Identify opportunities for up-selling and cross-selling our products and services.
• Utilize engineering knowledge to understand customer needs and recommend suitable products or solutions.
• Conduct product demonstrations and technical presentations.
• Prepare and deliver accurate and competitive sales quotations, proposals, and contracts.
• Ensure all customer communications are clear, professional, and effective.
• Build and maintain strong relationships with existing and potential customers.
• Act as the primary point of contact for customer inquiries and follow up on leads.
• Work closely with the engineering, marketing, and manufacturing, accounts and logistics teams to ensure alignment between customer needs and product offerings.
• Track and report on sales activities, including lead generation, customer interactions, and sales performance.
• Provide regular updates to senior management

Job description

Job description

Job Description:

We are looking for a skilled and passionate React Native Developer to join our mobile application development team. You will be responsible for designing and developing cross-platform mobile applications that deliver seamless user experience on both iOS and Android.

Key Responsibilities:

• Develop and maintain high-quality mobile applications using React Native
• Build and deploy apps for iOS and Android platforms
• Integrate third-party APIs and RESTful web services
• Work with state management libraries like Redux or Context API
• Collaborate with the design team to implement pixel-perfect UI/UX
• Debug and optimize app performance across platforms and devices
• Use Git for version control and maintain clean, modular code

Required Skills:

• Strong proficiency in React Native and JavaScript (ES6+)
• Experience : 3 - 5Years
• Good understanding of mobile UI/UX principles
• Experience with Redux / Context API for state management
• Hands-on experience with mobile debugging tools and performance tuning
• Familiarity with native modules, bridging, and Expo/CLI
• Experience integrating APIs using Axios or Fetch
• Basic knowledge of Android Studio and Xcode
• Experience with Git and collaborative version control practices

Educational Qualification:

Bachelors degree in computer science, Engineering, or a related field

Job Description for Voice Process Executive

Job Profile: Voice Process Executive

Position: Customer Support Voice Process

Location: Bengaluru, KA

Job Mode: Work from Office

Notice Period: Immediate Joiners Preferred

Job Description

We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.

Job Responsibilities

• Handle customer calls (inbound and/or outbound) efficiently and professionally.
• Understand customer queries, provide accurate information, and resolve issues.
• Work in rotational shifts with weekly offs as per process requirements.

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates.
• Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
• Work Schedule:

5 days a week in International Process

6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.

• Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).

Salary Range:

• Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
• Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

Key Responsibilities

• Design, develop, and maintain full stack web applications using Java and Angular
• Build robust backend services using Java, Spring Boot, REST APIs
• Develop responsive and dynamic user interfaces using Angular, HTML, CSS, TypeScript
• Integrate frontend applications with backend services and databases
• Write clean, maintainable, and efficient code following best practices
• Participate in code reviews, testing, debugging, and performance tuning
• Collaborate with cross-functional teams (UI/UX, QA, DevOps, Product)
• Support application deployment and production issues

Required Skills & Qualifications

• Strong experience in Java (Java 8+)
• Hands-on experience with Spring Boot, Spring MVC, Spring Security
• Proficiency in Angular (Angular 8+), TypeScript
• Experience with RESTful APIs
• Good knowledge of HTML5, CSS3, JavaScript
• Experience with databases such as MySQL, PostgreSQL, Oracle, or MongoDB
• Familiarity with Git/GitHub, Maven/Gradle
• Understanding of SDLC and Agile methodologies
• 
  

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over

500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create

memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are

carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers

of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency. Our

dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served

300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas.

Why work with us:

We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and

improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.

About the Role: Lead the Demand, Pricing & Yield Management for our largest and strategically important region and will help

sustain and grow the vision of improving the yield strategy of our portfolio. Manage the monetization of inventory, create

performance metrics that demonstrate our value to owners and monitor compliance of pricing strategies and adoption across

the portfolio. You are comfortable tackling obstacles using quantitative analysis and lead the team in the right direction to

achieve targets tapping into different online and offline channels.

Job Responsibilities:

● Responsible for managing OTA's channels

● Generating sales from direct & indirect channels (Online & Offline)

● Responsible for achieving quarterly and annual sales targets

● Monitoring the market and competitor products and activities

● Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction/experience

● Responsible for establishing and maintaining key customer relationships.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners, and employee

● Good in strategic thinking and data-driven decision-making.

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal skills with the ability to collaborate and manage.

● Strong in advance excel, google sheet management

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in engineering, business administration, or related field with a minimum of 2 years of work experience in sales is required.

Hospitality experience is a plus

EXP:2+YRS
LOCATION: MUMBAI (HYBRID/REMOTE)

GOOD COMMUNICATION

Design, code, test, debug & document software account to the requirement
Develop, maintain, support programs as required
Analyze, diagnose, resolve errors in applications
Follow all standards/methodologies
Participate in requirements analysis

Qualifications

• Bachelor’s/Master’s degree in Engineering with 3+ years experience.
• Strong knowledge in HTML5, CSS, SASS/Bootstrap, OOP JavaScript, JQuery & AJAX are preferred.
• Strong knowledge in developing responsive web app, designing models (JSON) and (Server communication (REST APIs) are preferred.
• Strong knowledge in modern Frontend frameworks & libraries like Angular, Redux + React are preferred.
• Strong Knowledge in HTML templates and modern templating technologies are preferred.
• Strong knowledge in modern libraries like React is preferred.
• Knowledge of NodeJS, NPM packages is a huge plus.
• Knowledge of Gulp, Bower is a plus.
• Knowledge of ExpressJS is desirable.
• Knowledge of Docker is desirable.
• Basic Knowledge of relational DBMS and SQL