Customer Care- Inbound Process

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Key Responsibilities:

• Implement and support Microsoft Dynamics NAV V5 or other versions.
• Deliver expertise in Business Central modules.
• Create and maintain technical design documents.
• Provide consultancy and resolution support on ticket escalations.
• Collaborate with business stakeholders to understand and map business processes.
• Participate in implementation activities and manage RFCs (Request for Changes).
• Support and advise on finance, manufacturing, and warehousing functionalities.
• Engage with users on M365, MS Teams, and SharePoint environments.

Must-Have Skills:

• Proficiency in Microsoft Dynamics NAV V5 or other versions and Business Central modules.
• Experience in Manufacturing/Warehousing domains
• Strong skills in creating Technical Design Documents
• Deep understanding of business processes
• Hands-on with Implementation & RFC handling
• Prior experience in consultancy on ticket escalations
• Familiarity with M365, MS Teams, SharePoint

Good-to-Have Skills:

• Knowledge of Events and Extensions in Dynamics
• Certifications or experience with Power Platform
• Installation and configuration experience
• Exposure to 3rd party products and integration
• Additional experience in Manufacturing/Warehouse operations
• Repeated hands-on usage or support of M365, MS Teams, SharePoint

Benefits and Perks

• Health Insurance
• Referral Bonus
• Performance Bonus
• Flexible Working options

About Unolo

Unolo is a rapidly growing organization focused on providing innovative solutions to empower companies and their field executives. With an impressive client roster including industry leaders such as Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.

Position Summary

We are seeking an exceptional iOS Developer to join our esteemed team. As a key member of our organization, you will collaborate with existing Android developers to enhance and upgrade our flagship product, Unolo. Your primary responsibility will be to implement new features such as a collections or payments module. Additionally, your expertise will contribute to scaling our customer base and driving revenue growth. This role offers the opportunity to work closely with the founder and be an integral part of our close-knit team.

Responsibilities

• Collaborate with existing iOS developers to enhance and upgrade the Unolo product
• Implement new features, including a collections or payments module
• Contribute to scaling our customer base and driving revenue growth

Requirements

• Minimum of 2 years of professional iOS development experience including experience in Swift.
• Ability to work closely with the founder and contribute to a tight-knit team
• Passion for technology and a strong problem-solving mindset
• Demonstrated ability to work quickly and deliver high-quality results
• This is an in-office position based at our offices in Golf Course Road, Gurugram.

Join us and be a part of our exciting journey as we continue to revolutionize the way companies operate and empower their field executives. Apply now to unleash your potential as a rockstar iOS Developer!

Job Description: Design Consultant

As a Design Consultant for the Ligne Roset French Luxury Furniture brand, you will be responsible for working with a team at the Boutique in understanding customer requirements and crafting solutions using the Company’s product portfolio. This role requires experience in retail of luxury furniture.

Job Requirements:

Delivering an outstanding customer experience:

• Engaging with customers to understand their furniture needs and providing recommendations that meet their requirements.
• Attending to walk in customers’ inquiries.
• Promoting sales of high-end furniture and lifestyle accessories.
• Guiding customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.
• Responding to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.
• Building and maintaining strong relationships with customers to foster loyalty and repeat business.

Sales and Business Development:

• Meeting and exceeding sales targets and KPIs set by the management.
• Proactively engaging with customers to drive sales, building customer loyalty, and increasing market share.
• Building a robust pipeline of potential customers and maintaining an accurate customer database.
• Identifying opportunities to cross-sell and up-sell products and services to customers.
• Maintaining an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.

Store Operations:

• Ensuring that the store is well presented, and the products are displayed attractively and prominently.
• Maintaining accurate inventory records and ensuring the store is adequately stocked.
• Ensuring that the store is clean, tidy, and meets health and safety standards.
• Providing feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.

Candidate Qualifications & Skill Requirements:

• Bachelor’s Degree in Architecture or Interior Designing
• 2+ years of experience in retail sales, preferably in luxury furniture industry.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail for tracking information in MIS.

Location: Prabhadevi, Mumbai

Reporting To: Boutique Manager

About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gift and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

· Salary Package: As per Company Standards

Job Description:

Technologies/Frameworks –

·        Core Java, J2EE,

·        Spring Core and Spring MVC, Sprint Boot, Spring Security,

·        JDBC, Hibernate, RESTful APIs, SOAP WebServices

·        Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage

·        Junit or Mockito frameworks

·        Maven, Git

·        Knowledge Data Structures,

·        SQL, MySQL

·        Designing relational database schemas                                                                                                                                                

·        Basics of AWS, Cloud, Microservices

Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.

Strong knowledge of working in Integrations of 3rd party APIs and creating the new APIs.

Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.

Must have Team Lead exposure

Domain Preference

Business Development Associate

About Company - Creta Class is an educational product from Singapore, designed and 

developed for kids ages 3-8, which helps to develop their love for learning and cultivate 

their thinking ability, all while bringing them life-long benefits. 

Our professional teaching and research centre is led by graduates holding master’s and 

doctoral degrees from Ivy League Schools and other nations most prestigious 

universities. Scientifically and systematically staged lessons aligned with the Common 

Core State Standards (CCSS). 

A program backed by award-winning AI technology, developed by a top-notch AI 

laboratory. With Creta Approach, the immersive, interactive and fun-filled AI math 

courses motivating children’s intrinsic passion for learning. 

Position: Business Development Associate

Working Days: Monday to Saturday (6 days) 

Timing: 12 PM to 9 PM 

Salary: (4 to 6) LPA [4 Lakhs Fixed + 2 Lakhs Variable] 

Education: Graduation Mandatory 

Experience: 0-2 years, In Edtech Sales experience (Mandatory) 

Work Location: Bangalore (WFO) 

Languages: English and Hindi Must

Job description – A highly suitable individual for this position would possess 

experience in consultative selling or a deep passion for developing a career in sales. It 

is essential that you have the ability to effectively handle interactions with both parents 

and children within the age range of 3-8 years. Your role would involve nurturing these 

relationships over time and fostering a genuine desire for our products. It is important 

that you are comfortable in managing these relationships and have the capability to build 

rapport and trust with parents and children alike, instilling in them the motivation to 

purchase our offerings. 

Creta Class, No.293/154/172, Outer Ring Road,

 Kadubeesanahalli, Bengaluru, Karnataka 560103

What will you be doing?

• In this role, you will primarily serve as a mentor and guide for the customers, offering 

them support and assistance throughout their experience. This involves providing them 

with valuable insights, advice, and recommendations to help them make informed 

decisions.

• Additionally, you will be responsible for counselling parents, understanding their 

concerns, and addressing any questions or issues they may have. By offering your 

expertise and understanding, you will help parents navigate through the process and 

ensure their peace of mind.

• To ensure the success of the organization, meeting the required targets will be an 

important aspect of your responsibilities. This entails actively working towards specific 

goals and objectives set by the company.

• By effectively managing your time and resources, you will contribute to the overall 

growth and achievement of these targets. Furthermore, it will be essential for you to 

maintain a detailed database of all the interactions you have with leads on the Customer 

Relationship Management (CRM) system. This includes logging important information 

about each interaction, such as the nature of the conversation, key points discussed, and 

any follow-up actions required. By keeping a comprehensive record, you will help 

ensure effective communication and continuity of information within the organization. 

• Overall, as part of your role, you will serve as a mentor, guide, and counselor to 

customers and parents, meet designated targets, and maintain a meticulous CRM 

database of all interactions with leads.

What are we looking for?

• Individuals who possess excellent proficiency in both English and Hindi, along with 

the ability to communicate in other languages, will have an additional edge.

• Diligent individuals with a strong commitment and unwavering determination. 

Having prior experience in Edtech sales would be beneficial.

• Individuals who adopt a systematic approach to constructing sales funnels and 

successfully converting.

You’ll be responsible for building APIs for a progressive web app. You must know Node.js, Express.js, Mongo.db, and basic Github.

Expectations:

• Design and develop REST API modules.
• Good experience in building and testing API’s and integrating them.
• Assuring the complete stack is designed and built for speed and scalability.

Your Requirement:

• Must know Node.js, Express.js, Mongo.db, and basic Github.
• 1-3 years of backend experience.
• Previously worked on similar projects (e commerce, food delivery, etc).
• Logical and problem solver.
• Optimized and clean code

Good to have:

• Worked on Payment Gateways
• Worked with food tech or similar projects

Hiring Process:

• Round 1 - Task based on backend technologies
• Round 2 - Task review and technical round

Responsibility:

• Complete the goal without missing any deadlines.
• Compensated on feature or hourly basis.

About Menu Cart Private Limited

We are a high growth startup currently experimenting in stealth. We are solving food delivery related problem with gamification features.

JOB DESCRIPTION

Planning with the Director & Crew on the Shows for the channel Representing the company to the various tourism boards & destination management companies, airlines & operators for requisite permissions & alliances.

Handling all the Production responsibilities right from Pre - Production to Post Production. Preparing budgets in conjunction with the director.

Traveling with the crew on shoots and overseeing the shoot schedule.

Representing the company at meetings, conferences, seminars, and tourism events.

SKILLS REQUIRED

*Excellent communication skills

*Excellent organizational skills

*Time Management

*0-1 years of relevant experience

Open to Travel Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month