Customer Care- Inbound Process

Job Title : AI Agent / Agentic Engineer

Experience : 4+ Years

Employment Type : Contract

Role Level : Mid–Senior

Project : Leading South Africa Telecommunications Operator

Department : Data & AI Engineering

Job Overview :

We are looking for an experienced AI Agent / Agentic Engineer to design, develop, and deploy intelligent AI agents that automate business workflows and enhance data-driven decision-making.

The ideal candidate will have hands-on experience building autonomous or semi-autonomous AI systems using modern agent frameworks, integrating enterprise APIs, and deploying production-ready agentic solutions with strong safety and governance practices.

Mandatory Skills :

Python, AI Agents, LangGraph, CrewAI, AutoGen, Semantic Kernel, Multi-Agent Systems, Tool Calling, REST APIs, LLMs, RAG, Prompt Engineering, Agent Guardrails, Azure OpenAI (Preferred).

Key Responsibilities :

• Design and develop AI agents for workflow automation and business analytics.
• Build multi-step reasoning, planning, and tool-calling workflows using modern agent frameworks.
• Integrate AI agents with enterprise APIs, databases, and business applications.
• Implement agent guardrails, permission controls, human-in-the-loop workflows, and monitoring.
• Collaborate with GenAI, API, MLOps, and Data Engineering teams to deliver scalable AI solutions.
• Optimize agent performance, reliability, latency, and operational cost.
• Document AI agent capabilities, limitations, and deployment processes.

Required Skills :

• 4+ years of experience in Software Engineering or AI Engineering.
• Strong programming skills in Python.
• Hands-on experience with AI agent frameworks such as LangGraph, CrewAI, AutoGen, or Semantic Kernel.
• Experience building autonomous or semi-autonomous AI agents with multi-step reasoning and tool calling.
• Experience integrating AI solutions with REST APIs, enterprise systems, and data platforms.
• Understanding of LLMs, RAG concepts, prompt engineering, and AI agent orchestration.
• Knowledge of AI safety, guardrails, monitoring, and human-in-the-loop workflows.
• Experience deploying production-ready AI applications.

Good to Have :

• Experience with Azure OpenAI, Azure AI Foundry, or Azure AI Agent Service.
• Exposure to telecom, analytics, or enterprise AI solutions.
• Knowledge of cloud platforms, MLOps, and AI deployment best practices.

Integration Developer

ROLE TITLE

Integration Developer

ROLE LOCATION(S)

Bangalore/Hyderabad/Chennai/Coimbatore/Noida/Kolkata/Pune/Indore

ROLE SUMMARY

The Integration Developer is a key member of the operations team, responsible for ensuring the smooth integration and functioning of various systems and software within the organization. This role involves technical support, system troubleshooting, performance monitoring, and assisting with the implementation of integration solutions.

ROLE RESPONSIBILITIES

·       Design, develop, and maintain integration solutions using Spring Framework, Apache Camel, and other integration patterns such as RESTful APIs, SOAP services, file-based FTP/SFTP, and OAuth authentication.

·       Collaborate with architects and cross-functional teams to design integration solutions that are scalable, secure, and aligned with business requirements.

·       Resolve complex integration issues, performance bottlenecks, and data discrepancies across multiple systems. Support Production issues and fixes.

·       Document integration processes, technical designs, APIs, and workflows to ensure clarity and ease of use.

·       Participate in on-call rotation to provide 24/7 support for critical production issues.

·       Develop source code / version control management experience in a collaborative work environment.

TECHNICAL QUALIFICATIONS

·       5+ years of experience in Java development with strong expertise in Spring Framework and Apache Camel for building enterprise-grade integrations.

·       Proficient with Azure DevOps (ADO) for version control, CI/CD pipeline implementation, and project management.

·       Hands-on experience with RESTful APIs, SOAP services, and file-based integrations using FTP and SFTP protocols.

·       Strong analytical and troubleshooting skills for resolving complex integration and system issues.

·       Experience in Azure Services, including Azure Service Bus, Azure Kubernetes Service (AKS), Azure Container Apps, and ideally Azure API Management (APIM) is a plus.

·       Good understanding of containerization and cloud-native development, with experience in using Docker, Kubernetes, and Azure AKS.

·       Experience with OAuth for secure authentication and authorization in integration solutions.

·       Strong experience level using GitHub Source Control application.

·       Strong background in SQL databases (e.g., T-SQL, Stored Procedures) and working with data in an integration context.

·       Skilled with Azure DevOps (ADO) for version control, CI/CD pipeline implementation, and project management.

·       Experience in Azure Services, including Azure Service Bus, Azure Kubernetes Service (AKS), Azure Container Apps, and ideally Azure API Management (APIM) is a plus.

GENERAL QUALIFICATIONS

·       Excellent analytical and problem-solving skills, with a keen attention to detail.

·       Effective communication skills, with the ability to collaborate with technical and non-technical stakeholders.

·       Experience working in a fast paced, production support environment with a focus on incident management and resolution.

·       Experience in the insurance domain is considered a plus.

EDUCATION REQUIREMENTS

·       Bachelor’s degree in Computer Science, Information Technology, or related field.

Responsibilities:

• Develop, test, implement and maintain application software
• Take part in software and architectural development activities
• Debug application issues and helping support respond to client queries
• Participate in application development meetings
• Provide accurate estimates, clearly communicate status of tasks and identification of risks
• Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
• Performance tuning of application code at different service levels
• Interact with customers of the application and help address issues reported

Requirements:

• Bachelor's degree in Computer Science or equivalent
• 1-3 years of experience with Java and Spring frameworks.
• Having good knowledge in a scripting language like python is a plus
• Experience with Spring and Hibernate/ ORM
• Understanding of relational database and normal forms
• Understanding of NoSQL / RDBMS (Mongo or Postgres) and ability to write optimized and high performing queries
• Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
• Experience building RESTful web services
• Strong written and verbal communication skills
• Strong interpersonal skills and time management skills
• Strong problem solving and analytical skills
• Experience with GIT as a VCS, Unix based systems
• Experience with NoSQL Database is a plus
• Following are a set of 'good to have' skills React AWS Bitbucket, JIRA

• 4+ years experience working as a react.js developer.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Solinas Integrity (www.solinas.in) is a leading water & sanitation robotics start-up founded by IIT Madras Alumni & professors to develop cutting edge solutions to solve the problems in water pipelines and sewer lines\septic tanks, thereby improving the lives of millions of people. Our core values start with trust, and respect for everyone and along with strong collaboration and communication. We believe in giving agency to our teammates and strongly pushing them towards developing a growth mindset.

Duties and Responsibilities:

• To develop and improve signal processing algorithms for analysis of acoustic signals with up-to-date knowledge on processing methods.
• Understand key acoustic algorithm functions, develop efficient code, verify performance and functionality.
• Exposure to all phases of software development life cycle (concept, design, implementation, test, and production).
• Propose innovations to improve performance, quality, etc.
• Work with peers to develop excellent, structured code, well-optimized and easily maintainable.

Basic Qualifications:

● Experience programming in either Python, C++, or MATLAB

● MS/PhD degree in Electrical/Electronics Engineering/ Signal processing

● At least 1 year of signal processing or related area

● Good analytical and problem-solving skills

● Good knowledge of signal processing techniques, basic knowledge of ML algorithms and good visualisation skills.

Job Description:-

• React.js with Redux and Typescript 
• Experience working with Git, JIRA
• End to end responsibility from development to production.
• Work with product and design teams to translate designs and wireframes into high-quality products.
• Good written and verbal communication skills
• Eager to learn new things in technology