
Customer Care- Inbound Process
at Altruist Technologies Private Limited
nings: 30
Salary: ₹15,000 – ₹18,000 (In-hand)
Languages Required: English, Hindi
Experience: 0 – 5 Years
Qualification: 12th Pass or Graduate
Age Limit: 18 – 30 Years
Notice Period: Immediate
Skills Required: Communication, Excel, Computer Basics
About the Role
Are you a strong communicator with a customer-first mindset? Altruist Technologies is on the lookout for enthusiastic individuals to join our Customer Care – Inbound Process team. Whether you're a fresher or an experienced professional, this is your chance to become part of a growing BPO that values empathy, professionalism, and performance.
Key Responsibilities
- 📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
- 💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
- 🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
- 📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
- 🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
- 🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.
What We’re Looking For
- Excellent communication skills in English and Hindi
- A calm, polite, and professional demeanor at all times
- Ability to multitask and stay organized while managing call flow and system entries
- A willingness to work in rotational shifts with a weekly off
Shift Window
- Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
- Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)
Salary Structure
- Freshers: ₹15,000 (In-hand)
- Experienced Candidates (1+ Year): ₹16,500 (In-hand)
Why Join Us?
- ✅ Get hands-on experience in customer handling and service excellence
- 🌐 Work with a well-established company in a structured and supportive environment
- 💼 Build your skills in communication, problem-solving, and CRM
- 🚀 Career growth opportunities with performance-driven recognition

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● Create beautiful software experiences for our clients using design thinking, lean, and agile methodology.
● Work on software products designed from scratch using the latest cutting-edge technologies, platforms, and languages such as NodeJS, JavaScript.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced,d and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications :
● Experience: 4+ years.
● Hands-on development experience with a broad mix of languages such as NodeJS,
● Server-side development experience, mainly in NodeJS, can be considerable
● UI development experience in AngularJS
● Passion for software engineering and following the best coding concepts .
● Good to great problem-solving and communication skills.
Nice to have Qualifications:
● Product and customer-centric mindset.
● Great OO skills, including design patterns.
● Experience with devops, continuous integration & deployment.
● Exposure to big data technologies, Machine Learning, and NLP will be a plus.
JAVA Developer
Exp: 8+ Years
Location: Bengaluru
Notice period: 0-30 days
Key Responsibilities:
Design & Develop Scalable Microservices:
- Architect, develop, and deploy RESTful APIs & Microservices using SpringBoot.
- Ensure high availability and fault tolerance using Resilience4J and circuit breakers.
Database & Caching Optimization:
- Work with PostgreSQL, MySQL, MongoDB, or Cassandra for optimal data persistence.
- Implement caching strategies using Redis or Memcached.
Security & Performance Best Practices:
- Apply OAuth2, OpenID Connect, or Keycloak for authentication.
- Secure APIs using JWT, Role-Based Access Control (RBAC), and API Gateways.
- Use Spring Security and OWASP guidelines to harden the system.
Event-Driven & Asynchronous Processing:
- Implement Kafka, RabbitMQ, or ActiveMQ for real-time event-driven achitecture.
- Use Spring WebFlux for reactive programming in high-throughout applications.
Testing & Code Quality:
- Write unit tests using JUnit, Mockito, and TestContainers.
- Perform contract testing with Pact or Spring Cloud Contract.
- Ensure code quality using SonarQube, PMD, and Checkstyle.
Observability & Logging:
- Use ELK Stack (Elasticsearch, Logstash, Kibana) or Grafana & Prometheus for monitoring.
- o Implement distributed tracing using Jaeger or Zipkin.
Collaboration & Agile Development:
- Follow Agile and Scrum methodologies with JIRA, Confluence, or Trello.
- Work closely with frontend, DevOps, and product teams.
Required Skills & Technologies:
• Languages: Java, Kotlin (Good to Have)
• Frameworks: Spring Boot, Spring Cloud, Spring WebFlux
• Microservices & API Development: REST, GraphQL, gRPC
• Cloud Platforms: AWS, Azure, GCP or any
• CI/CD & DevOps: Docker, Kubernetes (K8s), Helm, terraform (nice to have)
• Databases: PostgreSQL, MySQL, MongoDB, Redis
• Messaging Systems: Kafka, RabbitMQ, ActiveMQ
• Security & Authentication: OAuth2, OpenID Connect, JWT, Keycloak
• Testing Frameworks: JUnit, Mockito, TestContainers, Pact
• Logging & Monitoring: ELK Stack, Prometheus, Grafana, Jaeger
• Version Control: Git, GitHub, GitLab
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Job title: BDM
Work Location: Chandigarh
Division/Department: Sales
Requirement Severity: Immediate
■ Full-time
Essential Duties and Responsibilities:
Sale of hardware, data security and data backup solutions to corporates of Chandigarh
Job Description:
- It’s a client-facing role with proven experience in security or backup solution sales.
- Meet monthly/quarterly/yearly targets for customer meetings and sales targets.
- Identify and close deals in the SMB/Enterprise segment.
- Manage a healthy relationship with the OEMs.
- Must have a good understanding of IT Security solutions (Endpoint/Networking/Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset, etc.) or backup solutions (server backup, desktop/ laptop backup, replication)
- Sell data security and data backup solutions to corporate customers of Chandigarh from Chandigarh
Skill Requirements:
- Should have good communication skills.
Mandatory Requirement
- Up to 2 years’ experience of selling data security or data backup solutions to corporate customers of Chandigarh from Chandigarh.
- Own conveyance
- Ready for Cold Calls also (Both Phone calls & Direct Visit)
Education and Work Experience Requirements:
- Up to 2 years’ experience of selling data security or data backup solutions to corporate customers of Chandigarh from Chandigarh.
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within the parameters of instructions given.
- Should have done any course in IT.
Job Requirements:
Minimum Experience: Up to 2 years
Working Days: 6 days Monday to Saturday (1st Saturday Work from Home, 3rd Saturday Off)
Salary+ conveyance
Plus, more than 50% of the Quarterly Salary is used as an incentive to achieve the Quarterly target.


Skills:
- 8+ years of software development experience using traditional software development life cycle methodologies (covering requirements, design, development, testing and Implementation of n-tier architecture)
- Extensive experience with object-oriented software development methodologies and practices. Strong in following technologies
- OOAD/OOPS/UML, Design Patterns, MVC, Spring, Hibernate, Java, J2EE
- UI technologies AngularJS, HTML5, CSS3, java script library, Ajax and other UI frameworks
- Exposure to component model design, SOA, open sources framework/tools
- Web Services, JMS, XML, SQL& Oracle
- Must have exposed with Test Driven Development/Re-factoring ideas/ Domain driven design patterns/continuous integration/Build Automation / Data-Mapper framework/Mocks.
Good to Have: Microservices
Competencies:
- Experience in developing platforms or frameworks, components
- Excellent knowledge of the open source software/ tools/ technologies
Desired Skills |
To have skills: · Proven technical expertise in cyber security domains, i.e. endpoint security, application security testing. · Knowledge and experience in public cloud solutions. · Knowledge on network security, networking concepts and architectural implementations. · Knowledge on vulnerability testing and define proper remediation’s. · Shell scripting experience - Shell/Bash/Python. · Working experience of Linux operation.
Desire to have skills: · One or more of the following cyber security certifications: CEH, CISSP, OSCP, SSCP CCSP. · Excellent problem solving, and follow-up skills. · Ability to convey technical security concepts to non-technical audiences. |


About Us
We have grown over 1400% in revenues in the last year.
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.
We are a fully remote team.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.
As a SDE III, you will be :
- Designing and implementing FullStack applications of interface.ai’s conversational AI platform and playing a significant role in evolving them.
- Working with a team of driven and passionate engineers working on cutting edge technology, who take pride in solving complex problems.
- Engaging in cross-functional team discussions on Product, design, QA, deployment and maintenance, in a fast-moving collaborative set up.
- Building reusable code and libraries for future use
- Analyzing high level requirements, breaking it down into workable/demoable tasks, estimating them and delivering with high quality.
- Contributing to improve our engineering processes, tooling, and standards.
Requirements
- Are extremely self motivated
- Have ability to learn quickly
- Have a growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
- Have Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
- Are Passionate about the possibilities at the intersection of AI + Banking
- Have worked in a startup of 5 to 30 employees
- Have outstanding problem-solving abilities
- Have proactive outlook for ways to make the solution better
- Have 5+ years of experience in delivering scalable complex technical products
- Have Good knowledge of distributed technologies, low latency, and highly scalable systems.
- Have Expertise in JavaScript and Node.js
- Have Hands-on experience in Node.JS / Express.JS / Hapi.js / Koa.js (or any other Web Framework), and Relational Databases (preferably PostgreSQL)
- Have Expertise with unit testing & Test Driven Development (TDD)
- Have Hands-on experience in Mocha or other Javascript testing frameworks
- Have experience working with react, python (Nice to have)
- Have hands-on experience in developing applications using microservices, container technologies, container management systems such as Kubernetes
- Have a strong understanding of systems using real-time interactions (web sockets, long-polling, server-sent events)
- Have hands-on experience in the Implementation of security and data protection
- Are eager to learn new technologies
- Have excellent written and verbal communication skills, including the ability to write detailed technical documents.
- Are passionate about helping teams grow by inspiring and mentoring engineers


