Customer Care- Inbound Process

Job Summary:

We are seeking a highly skilled OutSystems Senior Developer to design, develop, and optimize enterprise applications using the OutSystems low-code platform. The ideal candidate will have extensive experience in OutSystems development, a strong understanding of software architecture, and the ability to mentor junior developers. You will work closely with business stakeholders, UX designers, and other developers to deliver high-quality applications that meet business needs.

Key Responsibilities:

Design, develop, and implement scalable applications using the OutSystems platform.

Collaborate with business analysts and stakeholders to gather and analyze requirements.

Ensure best practices, performance optimization, and security compliance in OutSystems applications.

Integrate OutSystems applications with external systems and APIs.

Troubleshoot and resolve technical issues, ensuring system stability and performance.

Conduct code reviews and provide guidance to junior developers.

Stay updated with OutSystems best practices, tools, and emerging technologies.

Work in an Agile environment and participate in sprint planning, stand-ups, and retrospectives.

Required Skills & Qualifications:

3+ years of experience in OutSystems development.

Certification in OutSystems (e.g., OutSystems Professional or Expert Developer) is a plus.

Strong knowledge of OutSystems Architecture, Performance Tuning, and Security Best Practices.

Proficiency in SQL, JavaScript, HTML, CSS, and Web Services (REST/SOAP).

Experience in integrating OutSystems applications with third-party systems and databases.

Understanding of Agile methodologies DevOps practices.

Excellent problem-solving skills and ability to work in a fast-paced environment.

Strong communication and teamwork skills.

Preferred Qualifications:

Experience with cloud-based deployments (AWS, Azure, OIC).

Knowledge of CI/CD pipelines and automated testing.

Interested Candidates can apply on below link : https://idreamcareer.keka.com/careers/jobdetails/79881

We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success.

Key Responsibilities

🔹 CaaS Sales (Pre-Sales & Closures):

• Drive end-to-end sales cycles – from client engagement, need identification, proposal creation to closure

• Collaborate with the Business Development team to convert qualified leads into long-term partnerships

• Understand client objectives and map offerings to deliver tailored career guidance solutions

🔹 CaaS Post-Sales Operations:

• Lead client onboarding and post-sales documentation

• Coordinate deployment of career guidance product for individual counsellors

• Monitor program delivery, timelines, and quality of service

🔹 Tech & Cross-functional Liaison:

• Coordinate with the tech team for deployment, issue resolution, and feature feedback

• Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement)

🔹 Counselor Engagement:

• Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements

• Track counselor performance, share feedback loops, and build a culture of responsiveness.

What We’re Looking For

• 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries

• Strong project management and multi-stakeholder coordination skills

• Excellent communication and presentation skills

• Ability to work in a fast-paced, outcome-oriented environment

• Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems

Nice to Have

• Exposure to career guidance, education, or school/college ecosystem

• Prior experience managing freelance/contractual teams or communities

Why Join Us?

At iDreamCareer, you’ll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy.

We are seeking a motivated Security Engineer with 1–2 years of hands-on experience in network and application security. The ideal candidate should have exposure to firewalls, WAFs, and security protocols, and a keen interest in building a strong foundation in cybersecurity operations and best practices.

Key Responsibilities

1. Configure, manage, and monitor firewalls (Cisco, Palo Alto, Netskope).
2. Support deployment and administration of Web Application Firewalls (WAFs).
3. Monitor and analyze security events, escalating incidents when necessary.
4. Assist in implementing and maintaining security policies, procedures, and controls.
5. Work with cross-functional teams to troubleshoot security-related issues.
6. Conduct basic vulnerability assessments and recommend remediation.
7. Stay updated on latest threats, vulnerabilities, and security trends.

Required Skills & Qualifications

1. 1–2 years of experience in network security and/or application security.
2. Hands-on experience with Cisco, Palo Alto, Netskope firewalls.
3. Understanding of WAF technologies and their role in securing applications.
4. Knowledge of general security protocols (SSL/TLS, IPSec, VPNs, HTTP/HTTPS, etc.).
5. Familiarity with security monitoring tools (SIEM, IDS/IPS) is a plus.
6. Basic knowledge of cloud security concepts (AWS, Azure, or GCP) is desirable.
7. Strong problem-solving and analytical skills.
8. Good communication and documentation skills.

Education

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent practical experience).
• Industry certifications (CCNA Security, Palo Alto ACE, CompTIA Security+, etc.) will be a plus.

What We Offer

• Opportunity to work with modern security technologies.
• Career development and training support in cybersecurity, DevSecOps.
• Collaborative work environment with exposure to diverse security domains.

This is a work-from-Office opportunity, the company is based in Bangalore (Manyata Tech Park, Nagavara). We prefer candidates from Bangalore who can travel to the office.

• Job Title: Sales Executive
• Salary: ₹25,000 - ₹30,000 per month + Performance Based Incentives
• Experience Required: 2-3 years

• Job Description:

We are looking for a charismatic and empathetic Sales Executive to join our team. Our firm specializes in empowering individuals to launch their coaching careers, and we work with clients who bring high expectations and aspirations. The ideal candidate is not just a sales professional but a people person who genuinely understands the desires, needs, and dreams of our clients. You will play a key role in building trust, creating meaningful connections, and guiding potential clients toward achieving their coaching aspirations. If you are someone who thrives in an empathetic and goal oriented environment, we want to hear from you.

• Key Responsibilities:
• Client Engagement:
• Connect with potential clients through phone calls, meetings, or virtual interactions.
• Build strong relationships by actively listening to their goals, challenges, and aspirations.
• Provide a personalized, human touch to every interaction, making clients feel valued and understood.

2. Consultative Selling:

• Understand our services in depth and align them with the specific needs of potential clients.
• Address concerns and queries with patience and clarity, demonstrating how our offerings can help clients achieve their dreams.
• Persuasively communicate the value of our services, converting inquiries into enrolments.

3. Problem Solving:

• Identify and empathize with the challenges faced by potential clients in launching their coaching careers.
• Offer tailored solutions that help clients see a clear path to success.

4. Follow-Up and Relationship Building:

• Maintain regular follow-ups with leads, ensuring no opportunities are missed.
• Build long-term relationships that foster trust and encourage referrals.

Key Skills and Qualifications:

• 2-3 years of experience in sales, preferably in the coaching, education, or related fields.
• Exceptional interpersonal and communication skills with a charismatic & empathetic approach.
• Strong understanding of human behavior and the ability to connect on a personal level.
• Proven ability to convince and convert leads while maintaining integrity and trust.
• A background in coaching, education, or personal development is highly preferred.
• Goal-oriented mindset with the ability to work under targets and deadlines. Fluent in English

Person should have strong knowledge in -

1. Core Java,

2. JSP

3. Spring Framework,

4. Spring Boot,

5. SOAP and REST Webservices

6. Application Security.

Person should have 4 to 6 Years of work experience in Java and above-mentioned related technology.

Person should have good Oracle Database knowledge and have good communication skills.

Having work experience in BFSI domain will added advantage

Person needs to work from Mumbai location and also available to join the office

We are looking for a Human Resources Manager that is committed to recruiting top talent, and providing our staff members with an exceptional work experience. From the moment of hire until the time they leave the organization, we want employees to be engaged in their jobs. Our ideal candidate will be skilled in managing compensation, benefits, recognition, training, performance management and employee relations in a manner that retains staff members long-term and builds our employer brand. We are proud of the diversity in our workforce, and our Human Resources Manager is tasked with ensuring that our company culture welcomes a diverse population and supports each person in achieving career goals within the organization.

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People oriented and results driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field

• 4+ years of experience Solid understanding of Python, Java and general software development skills (source code management, debugging, testing, deployment etc.).
• Experience in working with Solr and ElasticSearch Experience with NLP technologies & the handling of unstructured text Detailed understanding of text pre-processing and normalisation techniques such as tokenisation, lemmatisation, stemming, POS tagging etc.
• Prior experience in implementation of traditional ML solutions - classification, regression or clustering problem Expertise in text-analytics - Sentiment Analysis, Entity Extraction, Language modelling - and associated sequence learning models ( RNN, LSTM, GRU).
• Comfortable working with deep-learning libraries (eg. PyTorch)
• Candidate can even be a fresher with 1 or 2 years of experience IIIT, IIIT, Bits Pilani, top 5 local colleges are preferred colleges and universities.
• A Masters candidate in machine learning.
• Can source candidates from Mu Sigma and Manthan.

• Providing recommendations tied to analysis and assessment of credit risk
• Presenting analysis, findings, and recommendations to managers, especially findings that involve a borrower’s ability to repay
• Keeping up to date with the company’s lending protocols
• Reconciling credit files and identifying discrepancies and variances
• Developing and preparing spreadsheets and models to support analysis of new and existing credit applications

Desired Candidate Profile

• 6 months to 3 years credit underwriting experience
• Strong proficiency in MS Office and general computer use
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision
• Strong attention to detail and ability to notice discrepancies in data
• Impeccable understanding of credit report analysis, bank statement analysis, financial statements, etc

• This position will support the evening shift
• Mon to Sat: 6PM – 12 midnight
• All Sundays: 1PM – 10PM
• There will be no weekly off