Customer Care- Inbound Process

Altruist Technologies Private Limited

Customer Care- Inbound Process

Victaman services private Limited

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Customer Care- Inbound Process

at Altruist Technologies Private Limited

Agency job

via Victaman services private Limited

0 - 4 yrs

₹2L - ₹3L / yr

Noida

Skills

Communication Skills

MS-Excel

nings: 30

Salary: ₹15,000 – ₹18,000 (In-hand)

Languages Required: English, Hindi

Experience: 0 – 5 Years

Qualification: 12th Pass or Graduate

Age Limit: 18 – 30 Years

Notice Period: Immediate

Skills Required: Communication, Excel, Computer Basics

About the Role

Are you a strong communicator with a customer-first mindset? Altruist Technologies is on the lookout for enthusiastic individuals to join our Customer Care – Inbound Process team. Whether you're a fresher or an experienced professional, this is your chance to become part of a growing BPO that values empathy, professionalism, and performance.

Key Responsibilities

📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.

What We’re Looking For

Excellent communication skills in English and Hindi
A calm, polite, and professional demeanor at all times
Ability to multitask and stay organized while managing call flow and system entries
A willingness to work in rotational shifts with a weekly off

Shift Window

Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)

Salary Structure

Freshers: ₹15,000 (In-hand)
Experienced Candidates (1+ Year): ₹16,500 (In-hand)

Why Join Us?

✅ Get hands-on experience in customer handling and service excellence
🌐 Work with a well-established company in a structured and supportive environment
💼 Build your skills in communication, problem-solving, and CRM
🚀 Career growth opportunities with performance-driven recognition

nings: 30

Salary: ₹15,000 – ₹18,000 (In-hand)

Languages Required: English, Hindi

Experience: 0 – 5 Years

Qualification: 12th Pass or Graduate

Age Limit: 18 – 30 Years

Notice Period: Immediate

Skills Required: Communication, Excel, Computer Basics

About the Role

Key Responsibilities

📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.

What We’re Looking For

Excellent communication skills in English and Hindi
A calm, polite, and professional demeanor at all times
Ability to multitask and stay organized while managing call flow and system entries
A willingness to work in rotational shifts with a weekly off

Shift Window

Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)

Salary Structure

Freshers: ₹15,000 (In-hand)
Experienced Candidates (1+ Year): ₹16,500 (In-hand)

Why Join Us?

✅ Get hands-on experience in customer handling and service excellence
🌐 Work with a well-established company in a structured and supportive environment
💼 Build your skills in communication, problem-solving, and CRM
🚀 Career growth opportunities with performance-driven recognition

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