Customer Care- Inbound Process

About the Role

We are looking for a senior backend engineer to build the infrastructure that powers AI agents in enterprise environments. You will work on systems that securely run, manage, monitor, and govern AI agents as they interact with users, business applications, and external tools.

This role combines backend engineering, distributed systems, AI agent infrastructure, security, and platform development.

Responsibilities

• Build and maintain the core runtime that manages AI agent execution and lifecycle.
• Develop systems for message processing, task orchestration, queue management, and recovery from failures.
• Design secure communication and execution boundaries between AI agents and the host platform.
• Build and enhance sandboxed environments for safe tool and code execution.
• Develop scalable backend services, APIs, and platform components.
• Build admin interfaces and APIs for configuring agents, permissions, approvals, and audits.
• Implement capability, access control, and permission management systems.
• Develop durable memory and state management systems for AI agents.
• Build integrations with communication platforms, business applications, and external systems.
• Improve platform reliability, observability, security, and performance.
• Collaborate closely with engineering teams to design, develop, test, and ship new capabilities.

Required Skills & Experience

• 5+ years of backend software engineering experience.
• Strong proficiency in TypeScript, Node.js, or another modern typed programming language.
• Experience building scalable, distributed, and event-driven systems.
• Strong understanding of databases, transactions, queues, background workers, and system reliability.
• Experience designing and building REST APIs and backend services.
• Hands-on experience using AI coding tools and assistants in daily development workflows.
• Understanding of AI agent frameworks, agent workflows, tool calling, context management, or agent orchestration concepts.
• Strong knowledge of system design, security principles, authentication, authorization, and access control.
• Experience debugging, optimizing, and maintaining production systems.
• Ability to work independently in large codebases and deliver high-quality solutions.

Good to Have

• Experience with AI agent frameworks or SDKs.
• Experience building developer platforms, admin consoles, or management systems.
• Knowledge of sandboxing, process isolation, containers, or secure execution environments.
• Experience with distributed systems concepts such as ordering, retries, idempotency, and fault recovery.
• Experience designing extensible architectures and integration platforms.
• Exposure to AI infrastructure, LLM applications, or autonomous agent systems.

What We're Looking For

• Strong backend engineering fundamentals.
• Security-first mindset.
• Experience building reliable production systems.
• Interest in AI agents and AI infrastructure.
• Ability to move quickly, solve complex technical problems, and work in a fast-paced environment.

 Post : Digital Marketing Executive (Male Candidate)

Week Days & Hours: 6 Days a week & 10:00 AM to 07:00 PM

Location : Bodakdev, Ahmedabad

Key Responsibilities :

Plan, manage, and execute digital marketing campaigns across social media platforms, Google Ads, Meta (Facebook/Instagram), and other online channels.

Create engaging digital content including posts, videos, to attract target audiences.

 Knowledge of CorelDraw, Photoshop, Adobe Premier & After Effects will be advantage

Should have knowledge of SEO & PPC

Excellent skills in writing about complex technical and business subjects to a variety of audiences.

ü  Be able to think like a user and create intuitive documentation as and when needed to create succinct documentation

ü  Be able to understand product thoroughly and interact with developers

ü  Ability to interact with different business groups and scope documentation assignments.

ü  Preferable exposure to eCommerce / Retail Analytics

ü  Precise documentation and clear communication skills

ü  Experience in API documentation is an added bonus

Skills and Experience

ü  Experience in content review and localization

ü  Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines

ü  Experience with content management systems like Wordpress 

ü  Experience working in an Agile content development environment

ü  Experience in editorial/peer review

ü  Knowledge about eCommerce tools and plugins will be an advantage

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation, and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1. Job ID                        -EMSM0120
2. Primary skill            : Sourcing Manager & Procurement
3. Secondary skill        : ERP System (ideally Oracle and/or SAP S/4HANA)

                                      Focus in Operations, Supply Chain, or related experience

1. Years of Experience : 1-8 Years
2. Location                    : Hyderabad (WFO)
3. Position                   1

NP- Immediate-15 days

Job Description:

Senior Sourcing Manager:

• 8+ years directly applicable Supply Chain experience
• Possess a working knowledge of manufacturing principles, particularly in the technology industry
• Working knowledge of Quality Principles, Continuous Improvement and Process Implementation (DMAIC, Lean Mfg, Kaizen)
• Experience with contract management, project management, and supplier relationship management
• Proven experience with detailed data analysis leading to strategic sourcing recommendations and decisions.
• Strategic Sourcing skills: SOW Development, Request for Quote/Proposal/Information, Total Cost of Ownership analysis and Supplier Relationship Management
• Experience with negotiating supplier agreements and knowledge of Terms & Conditions
• Self-starter with the ability to adapt, improve processes, and find solutions.
• Must have excellent communication skills, including verbal, written, and presentation skills including the ability to influence all levels of internal stakeholders.
• Experience in an R&D setting with highly technical products and and ability to engage /manage a complex engineering-centric effort from concept to delivery
• Required: M/S Office and Major ERP System (ideally Oracle and/or SAP S/4HANA), including Web-Based Supplier Interface
• Preferred: Experience with cloud P2P applications such as Coupa and/or SAP Ariba and/or Icertis Contract Lifecycle Management (CLM)
• Bachelor’s Degree with focus in Operations, Supply Chain, or related experience
• Ability to travel up to 40%

Systems Access Needed

• Tableau
• Oracle/SAP (required)
• Ariba/Coupa (preferred)
• Contract Lifecycle Management (CLM) platform experience (preferred)
• Agile PLM

Time Zone

• TBD; likely IST w/ partial EST crossover

Reporting To

• TBD; likely Duluth Procurement

Current Open Req Number

• N/A

North American payroll,

• As a Senior Software Test Engineer, your primary responsibility will be to test/qualify new products and enhancements to existing products as part of a cross functional team. You are required to verify and validate software changes for new products, enhancements and defects.
• Responsible for verifying that the software complies with the requirements and that the various customer use-cases can be satisfactorily met by the software.
• Work very closely with the project/baseline manager and development team to understand the architecture and design of the system and the interaction between various software sub-systems and components.
• Prepare and execute test plans for software releases, document and automate test cases to exercise the various features and capabilities of the software, identify and capture bugs and related information in the bug tracking database.
• Develop higher complexity test cases, test suite selection and execute all necessary testing activity required for a customer software release (negative and backward compatibility scenarios) per assignment, group objectives and product requirements.
• Document, enhance and maintain regression test procedures over the lifecycle of the software.
• Execute the software release test plans and certify that a software release has met the quality criterion(s) for various phase exits (pre-alpha, alpha, beta).
• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution
• Independently manage schedule for his/her projects and deliverables, seamlessly works with all key stakeholders to ensure delivery is never on the critical path
• Consistently look out for areas of improvement in all areas of software product development and processes, champions implementation of identified best practices

• Strong understanding of SDLC processes and the QA lifecycle and methodology
• Prior experience in supervisory control systems software would be a plus (but not mandatory)
• Strong knowledge of software test methodologies, tools, standards and processes.
• Good hands on programing experience in any of the scripting/programming languages (C++, C#, Java Script)
• Strong interpersonal skills. Excellent written and verbal communication skills
• Prior experience of working in global teams and interfacing with multiple stake holders

In this role, we are looking for:

• A problem-solving mindset with the ability to understand business challenges and how to apply your analytics expertise to solve them.
• The unique person who can present complex mathematical solutions in a simple manner that most will understand, using data visualization techniques to tell a story with data.
• An individual excited by innovation and new technology and eager to finds ways to employ these innovations in practice.
• A team mentality, empowered by the ability to work with a diverse set of individuals.
• A passion for data, with a particular emphasis on data visualization.

• A Bachelor’s degree in Data Science, Math, Statistics, Computer Science or related field with an emphasis on data analytics.
• 5+ Years professional experience, preferably in a data analyst / data scientist role or similar, with proven results in a data analyst role.
• 3+ Years professional experience in a leadership role guiding high-performing, data-focused teams with a track record of building and developing talent.
• Proficiency in your statistics / analytics / visualization tool of choice, but preferably in the Microsoft Azure Suite, including PowerBI and/or AzureML.