Data Analytics
Python
R ProgrammingAbout the Role:
We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools. Prior experience in eCommerce or retail domains is a strong plus.
Responsibilities:
- Own post-sale customer relationship and act as the primary technical point of contact.
- Drive product adoption and usage through effective onboarding, training, and ongoing support.
- Work closely with clients to understand business goals and align them with product capabilities.
- Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.
- Analyze customer data and usage trends to proactively identify opportunities and risks.
- Build dashboards or reports for customers using internal tools or integrations.
- Lead business reviews, share insights, and communicate value delivered.
- Support customers in configuring rules, data integrations, and troubleshooting issues.
- Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.
Requirements:
- 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
- Strong SQL skills and working experience with Python or R.
- Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar.
- Understanding of data pipelines, APIs, and data modeling.
- Excellent communication and stakeholder management skills.
- Proven track record of managing mid to large enterprise clients.
- Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.
- Ability to translate technical details into business context and vice versa.
- Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field.
Nice to Have:
- Exposure to machine learning workflows, recommendation systems, or pricing analytics.
- Familiarity with cloud platforms (AWS/GCP/Azure).
- Experience working with cross-functional teams in Agile environments.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Hypersonix Inc
About
Hypersonix offers a unified, AI-Powered Intelligent Enterprise Platform designed to help leading enterprises drive profitable revenue growth. It acts as the business's nerve system, detecting and reacting to changes in market conditions and the requirements of customers to obtain the best possible results and the most profitable profits. It analyzes all the data that is available in real-time to provide insight that may be used.
Users of Hypersonix can forecast and adjust prices, manage inventories, keep an eye on supply chains, and generate lucrative revenue growth by capitalizing on instantaneous shifts in consumer demand, fluctuations in supply networks, and inventory surpluses and shortages. We provide monitoring and diagnostics that cover the whole eCommerce process, from sales to shipment, as well as analysis of the competition, customer behavior, and demand projections. Hypersonix is compatible with the vast majority of eCommerce systems and may provide results in a matter of weeks, rather than months or years.
Our Mission
Our mission is to deliver a comprehensive, generative AI-driven operating system for every commerce business that is intelligent, predictive, prescriptive, and proactive.
Our Vision
The future of eCommerce will be shaped by AI-driven businesses that focus on driving profit and revenue growth, globally.
Candid answers by the company
Hypersonix AI simplifies the complex analysis of competitors, pricing, promotions, inventory, customer, behavior and campaigns, forecasts demand and plans and automates critical merchandising and marketing workflows to help retailers automates better and faster decisions, to grow profits.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon