Job Title: Back Office Associate / Back Office Support
Job Description:
The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.
Key Responsibilities:
- Data Entry and Management:
- Accurately input and update data into databases or systems.
- Ensure data integrity and address any discrepancies or errors in records.
- Maintain and update records, files, and documents as required.
- Verification Support:
- Process and manage documents such as invoices, orders, contracts, and forms.
- Organize and maintain electronic and physical files for easy retrieval.
- Report Generation:
- Prepare and assist in the preparation of reports on business performance, financials, and operations.
- Analyse data and generate insights for better decision-making by the management team.
- Compliance and Documentation:
- Ensure compliance with company policies, procedures, and regulations.
- Assist in preparing and maintaining documentation for audits or inspections.
5. Handling Incoming Customer Calls/Requests:
- Answer incoming customer calls in a professional and friendly manner.
- Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
- Provide detailed and accurate information about products, services, or account status.
- Assist customers with technical issues, troubleshooting, or system-related problems.
Skills and Qualifications:
- Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
- Experience: Previous experience 1 Years – 2 Years
- Technical Skills: Proficiency in MS Office Suite and other office tools.
- Attention to Detail: Ability to accurately process and maintain records.
- Organization: Strong organizational skills with the ability to multitask and meet deadlines.
- Communication: Good written and verbal communication skills for internal coordination.
- Problem Solving: Ability to identify issues and take appropriate actions to resolve them.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon