
Job Title: Back Office Associate / Back Office Support
Job Description:
The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.
Key Responsibilities:
- Data Entry and Management:
- Accurately input and update data into databases or systems.
- Ensure data integrity and address any discrepancies or errors in records.
- Maintain and update records, files, and documents as required.
- Verification Support:
- Process and manage documents such as invoices, orders, contracts, and forms.
- Organize and maintain electronic and physical files for easy retrieval.
- Report Generation:
- Prepare and assist in the preparation of reports on business performance, financials, and operations.
- Analyse data and generate insights for better decision-making by the management team.
- Compliance and Documentation:
- Ensure compliance with company policies, procedures, and regulations.
- Assist in preparing and maintaining documentation for audits or inspections.
5. Handling Incoming Customer Calls/Requests:
- Answer incoming customer calls in a professional and friendly manner.
- Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
- Provide detailed and accurate information about products, services, or account status.
- Assist customers with technical issues, troubleshooting, or system-related problems.
Skills and Qualifications:
- Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
- Experience: Previous experience 1 Years – 2 Years
- Technical Skills: Proficiency in MS Office Suite and other office tools.
- Attention to Detail: Ability to accurately process and maintain records.
- Organization: Strong organizational skills with the ability to multitask and meet deadlines.
- Communication: Good written and verbal communication skills for internal coordination.
- Problem Solving: Ability to identify issues and take appropriate actions to resolve them.

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Required Qualifications
- 5+ years of experience leading software or operations implementations, ideally in consulting or client-facing roles.
- Experience working with or managing e-commerce platforms (e.g., Amazon, Shopify, Tiktok Shop, etc.).
- Ability to understand how orders, inventory, and finance systems interact in a business environment.
- Strong client engagement, communication, and project management skills.
- Comfort in dynamic environments with changing priorities and customer demands.
Good to Have (Preferred Qualifications)
- Experience working with OMS or ERP systems like NetSuite, Brightpearl, Skubana, or Cin7.
- Familiarity with warehouse management systems or accounting platforms.
- Understanding of REST APIs, data formats like JSON, and integration concepts.
- Exposure to integration tools or platforms such as Celigo, Boomi, or Mulesoft.
- Ability to write simple scripts (Python, JavaScript, SQL) to validate data or automate simple tasks.
- Experience troubleshooting data or process issues between systems.
- A background in software development, accounting, data engineering, or e-commerce logistics.
- Interest or experience in leading and mentoring a growing team.
Strong Product Designer profile with Top / well-funded B2B SaaS products
Mandatory (Experience 1): Must have 3+ YOE in hands-on Product Design works for B2B SaaS Products
Mandatory (Experience 2): Must have end-to-end designing experience - starting from UX Research / Design to workflows, wireframing, and final UI designs
Mandatory (Portfolio): Must have detailed case studies of Product Design works for good B2B SaaS products
Mandatory (Company): Well-Funded / Global B2B SaaS Products
Experience - 2 to 5 year
Social Media manager -
● Take ownership of social media channels (LinkedIn & Twitter) specifically.
● Grow audience and engagement by delivering quality content across all social media channels.
● Independently generate new content ideas, plan and execute monthly social calendars, working together with various internal departments.
● Own Community Management across channels, including responding to questions & engaging in conversation.
● Collaborating with other teams, like marketing, sales, and customer service to ensure brand consistency
● Communicating with followers, responding to queries in a timely manner, and monitoring customer reviews
● Overseeing social media accounts’ design (e.g. Linkedin timeline cover, profile pictures, etc)
● Establish KPIs for measuring content performance and report on a weekly and monthly basis.
● Own all social media KPIs across all channels and work towards improving them every day.
Requirements:
You should be a data-driven graduate with 1-3 years of experience who has hands-on experience in -
1) Minimum 2 years of managing different social media accounts.
2) Worked with social media management tools.
3) Strong analytical skills, Extremely KPI-focused, result-oriented mindset.
4) Ability to prioritize and multi-task in a fast-paced startup environment. 5)Strong understanding of social media best practices & trends.
6) Strong working knowledge of MS Excel.
7) Can work in a Team and Individually.
8) Excellent verbal and written communication skills (English and Hindi)
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Developing test strategies for lendingkart products
Responsible for enhancing and extending test automation library
Enable developers to test their own code
Design & build automation frameworks using new age automation tools like Robot Framework, Locust etc
Create and maintain test harness and infrastructure for effective testing
Skills and Experience
Excellent problem solving skills with attention to detail and have a breaker mindsets
Expdrience with developing automated tests for REST APIs using industry standard framework
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Knowldege of tools like or similar to JIRA, Gitlab CI, cloud components like ASW EC2
Proficiency in at least one modern programming and scripting language
4+ years of test automation experience
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- Work in collaboration with the Design and Technology Team Team, break down epics into features and features into stories to build MVP solutions to enable benefits realization in the shortest possible time frame
- Utilize analysis expertise to consistently elaborate requirements into detailed solutions.
- Facilitate discussions with Technical Leads and Squads to review and estimate features and stories
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- Contribute towards sprint planning for the Squad, ensuring that prioritization and dependencies are considered when bringing new work in for development
- To understand business requirement
- Understanding business requirements through user requirements gathering sessions
- to take lead a project from the very beginning till the project is delivered successfully
- Mapping business requirements to Functional solutions and Preparing BRD document
- Creating Functional specifications from which developers can create application solutions.
- Prepare a test Plan with scenarios and Test cases, detailing the test steps. Identify and gather data from various sources. Execute test cases and record result
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Required Candidate profile:
- Great Problem-solving skills.
- Possess the ability to work in a fast-paced environment with changing priorities and deadlines
- Be used to working and communicating as part of a high-performing agile Team
- Ability to translate customer opportunities and pain points into detailed Features and User Stories that our Developer and Quality Assurance Engineers can understand and deliver
- Strong organizational and project management skills.
- Knowledge of AWS, Google Cloud, or Azure
- Familiarity with the latest technology like Blockchain is a plus.
- Excellent verbal communication skills.
Responsibilities:
- Write user-focused content that explains how to use different product features.
- Develop engaging technical content for developer wikis, user guides, integration guides, and how-tos.
- Fine-tune and prepare content to appeal to non-technical end-users, programmers, system administrators, designers, and analysts.
- Develop and oversee illustrative material, flowcharts, examples, and tutorials that show how to use software features on the company platform.
- Actively participate in developing scalable documentation strategy, policy, and guidelines.
- Analyze documents to enhance the accuracy, completeness, and relevance of content and maintain continuity of style.
Requirements
- Experience as a technical writer, editor, or content strategist, with a focus on software and workflow applications.
- Adept in creating bovr-to guides, user guides, and wikis with extraordinary presentation skills. Transform complex concepts into clear, concise, and meaningful topics - simplicity is the key.
- Work closely with cross-functional teams to identify and close documentation gaps.
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-
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