Accountat

Job Title: Chief Manager – IT Infrastructure & Security

Location: Gurgaon

Experience: 12+ year in same

Qualification: B.Tech/MCA

Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, CCNP.

Must have exp in Server, network, firewall, edr, virtualization system (vm-ware, dutanix)

Technical Experience Required:

• AWS (Amazon Web Services) and/or Microsoft Azure
• VMware ESX / ESXi
• Windows Server
• Active Directory (AD)
• Kaseya
• DNS & DHCP
• Forcepoint / Websense
• Kaspersky AV
• Cisco networking
• SAN (Storage Area Network)
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Key Deliverables

Infrastructure Architecture & Operations

• Own the scoping, architecture and design of new infrastructure that will support the business.
• Administer HP Infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows and Linux environments.
• Architect, monitor and maintain Active Directory services, File Services, Server Infrastructure and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security and monitoring hardware, software and services, ensuring they are optimised for availability, stability, integrity, performance and scalability.
• Forecast demand for storage, computing and network capacity, and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software — including servers, peripherals, network nodes, terminals and wiring — manage equipment inventory and the hardware life cycle.

Network & End-User Computing

• Manage LAN/WAN, VPN, Cisco routing/switching and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing — laptops, desktops, printers, AV devices, iOS devices/iPad, MDM and endpoint management — and end-user support operations across Head Office, Stores and Warehouse. Security, Identity & Compliance
• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit and compliance requirements are met.

Continuity, Backup & Performance

• Define, implement, test and maintain data back-up and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery and infrastructure modernisation projects.
• Be accountable for measuring and optimising application and infrastructure performance, and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendor & Governance

• Provide support to, manage and train the IT Infrastructure team.
• Manage vendor relationships, budgets, SLAs and team performance.
• Project-plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Additional Technical Competencies

The candidate must have experience in one or more of the following areas:

Network & Infrastructure Engineering

• Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.
• Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...).
• Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows).
• Experience in managing VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in windows environment in domain/Forrest/DNS/DHCP. System Administration & Maintenance
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to Create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups & Data Protection

• Skilled in managing websense/forcepoint DLP/Web security.
• Experience in managing Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing & Troubleshooting

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Daily monitor the Server Event Logs, Firewall and other security equipment logs and also the logs of scheduled archival software.
• Test the operating system software, the networking software and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management & Documentation

• To assist IT Head for technical issues on various projects such as support on testing, rolling out and execution of projects.
• Strong written communication skills including documentation.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Roles and Responsibilities: 

You’ll work closely with Goalkeep’s internal team and support client projects as needed. Your responsibilities will include: 

A. Infrastructure Maintenance & Optimization 

● Design and review data pipeline diagrams for both client and internal projects

● Build data pipelines by writing clean, efficient SQL queries for data analysis and quality checks 

● Monitor data pipeline performance and infrastructure costs, proactively resolving issues and identifying opportunities to improve reliability, efficiency, and cost-effectiveness.

● Maintain and upgrade Goalkeep’s internal tech infrastructure 

B. Tech Leadership & Team Enablement 

● Provide technical guidance, troubleshooting support, and coaching to strengthen data analysts’ skills so that they can successfully deliver on client projects 

● Create technical documentation, troubleshooting guides and reusable resources that improve team efficiency. 

● Foster a culture of curiosity, continuous learning and knowledge sharing across the team. 

C. AI-Enabled Data Engineering & Innovation 

● Explore and leverage AI tools to improve the efficiency, reliability and scalability of Goalkeep's data engineering workflows. 

● Identify opportunities to automate repetitive engineering and data quality tasks using AI-assisted approaches. 

● Work with internal teams to embed AI into engineering workflows while ensuring reliability, transparency and maintainability.

What we’re looking for:

Hard Skills 

● Data modeling and database management (PostgreSQL, MySQL, or SQL Server)

● Data engineering: writing efficient SQL, designing pipelines 

● Installing and maintaining software on Linux systems 

● Familiarity with cloud-based platforms (AWS / GCP / Azure) is a must

Soft Skills & Mindsets 

● Ability to coach others through patient communication & technical guidance.

● Curiosity and accountability when investigating system issues 

● Strong problem-solving ability with a structured and analytical approach. Preferred Qualifications: 

● Engineering degree with a minimum 4 years of experience working as a data scientist / data analyst/ data engineer 

● Bachelor's degree in any STEM field 

● Past experience in SQL (any dialect) 

● Knowledge of software engineering best practices and version control (Git)

What’s in it for you? 

1. The chance to work at the intersection of social impact and technology.

2. Shape how AI is responsibly applied to solve real-world data challenges for nonprofits.

3. Mentor and grow a technically strong team while influencing Goalkeep's engineering practices. 

4. Be part of a close-knit team passionate about using data for good.

Compensation Range: 

INR 9.0 lac – Rs. 12.0 lac per annum 

Apply here: 

https://forms.gle/eh2RDgtpWHv4f8mE6

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Job Title: Senior Manager for Ecommerce**

**Location:** [Faridabad]

**About Us:**

[Pannkh] is a dynamic and rapidly growing e-commerce company focused on Women apparels. We specialize in providing top-quality products to our customers through various online marketplaces. As a leader in the industry, we are looking for a seasoned Senior Manager to join our team and drive our catalog operations to new heights.

**Key Responsibilities:**

**1. Catalog Management:**

- Oversee the end-to-end process of checking and uploading catalog content to ensure accuracy, completeness, and compliance with platform guidelines.

- Develop and maintain a standardized catalog format for optimal customer experience and search optimization.

**2. Quality Control (QC) of Catalog:**

- Implement robust quality control processes to ensure the accuracy and consistency of product listings, images, and descriptions.

- Address and rectify any discrepancies or issues identified during the QC process.

**3. Business Development:**

- Collaborate with cross-functional teams to identify opportunities for product expansion and assortment growth.

- Establish and maintain relationships with suppliers, manufacturers, and distributors to source new and unique products.

**4. Inventory Management:**

- Monitor inventory levels, forecast demand, and coordinate with procurement and fulfillment teams to optimize stock levels.

- Implement strategies to minimize overstock and stockouts, ensuring efficient use of resources.

**5. Marketing on Marketplaces:**

- Develop and execute marketing strategies on various online marketplaces to enhance product visibility and drive sales.

- Utilize marketplace tools and advertising options to optimize product listings and increase conversion rates.

**6. Pricing Strategy:**

- Conduct market research and analysis to determine competitive pricing strategies that maximize profitability while maintaining competitiveness.

- Monitor pricing trends and adjust strategies in response to market dynamics.

**Qualifications:**

- Bachelor’s degree in Business Administration, Marketing, or related field (Master’s preferred).

- 5+ years of experience in e-commerce catalog management, with a proven track record of success in similar roles.

- Extensive knowledge of online marketplaces (e.g., Myntra,Ajio,Flipkart,Amazon, Shopify) and their respective catalog management systems.

- Strong analytical skills and proficiency in data-driven decision-making.

- Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative, cross-functional environment.

- Demonstrated experience in business development and vendor/supplier relationship management.

• You're proficient in React.JS and strong frontend javascript foundation 
• Knowing Web3.js integration is a definite plus but not a requirement
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You have experience deploying to and implementing solutions in AWS
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

Current Ecosystem : 
ShibaSwap : https://shibaswap.com/#/" target="_blank">https://shibaswap.com/#/

Metaverse : https://shib.io/#/" target="_blank">https://shib.io/#/

NFTs : https://opensea.io/collection/theshiboshis" target="_blank">https://opensea.io/collection/theshiboshis

Game: Shiba Eternity on iOS and Android

Experience of Linux

Experience using Python or Shell scripting (for Automation) 

Hands-on experience with Implementation of CI/CD Processes 

Experience working  with one cloud platforms (AWS or Azure or Google) 

Experience working with configuration management tools such as Ansible & Chef 

Experience working with   Containerization tool Docker.

Experience working with Container Orchestration tool Kubernetes.

Experience in source Control Management including SVN and/or Bitbucket

& GitHub

Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools 

Hands-on experience in Linux, Scripting Language & AWS is mandatory

Troubleshoot and Triage development, Production issues

Making things simple is the most challenging task and that’s what we love to do at Xpresslane. We are an ambitious start-up built by IITM, IIMB and BITS Pilani grads, backed by VCs and Angel investors. We are currently growing rapidly in the market with more than 100 D2C brands and more tech products in the pipeline.

Xpresslane allows online shoppers to complete their purchases within seconds. No passwords, no CAPTCHA, you won't need to fill in your details every time you buy online with Xpresslane checkout. By integrating our plugin, websites can provide one-click checkout to their users, enhancing the online shopping experience at an entirely new level.

We are looking for individuals comfortable in building things from scratch and interacting with founders/entrepreneurs. Exposure to SAAS/tech industries will be a plus.

Key Responsibilities:

• Own customer relationship end to end and maintain ongoing conversation with the clients for continuous feedback
• Establish processes for reducing integration timelines and increasing transparency
• Maintain an advisory role in helping customers get more value from Xpresslane products
• Upsell and cross-sell new product features/products from Xpresslane
• Collaborate with all departments in identifying right solution for customer concerns
• Track the customer conversion metrics
• Maintain high levels of customer satisfaction

Requirements

• 2-4 years of experience in communications, marketing, sales, account management, or customer success
• Bonus - experience working with eCommerce sector
• Excellent interpersonal and communication skills to work across functions in and outside the company
• Self-starter and multi-tasker