Financial modelling specialist

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Data engineers:

Designing and building optimized data pipelines using cutting-edge technologies in a cloud environment to drive analytical insights.This would also include develop and maintain scalable data pipelines and builds out new API integrations to support continuing increases in data volume and complexity

Constructing infrastructure for efficient ETL processes from various sources and storage systems.

Collaborating closely with Product Managers and Business Managers to design technical solutions aligned with business requirements.

Leading the implementation of algorithms and prototypes to transform raw data into useful information.

Architecting, designing, and maintaining database pipeline architectures, ensuring readiness for AI/ML transformations.

Creating innovative data validation methods and data analysis tools.

Ensuring compliance with data governance and security policies.

Interpreting data trends and patterns to establish operational alerts.

Developing analytical tools, utilities, and reporting mechanisms.

Conducting complex data analysis and presenting results effectively.

Preparing data for prescriptive and predictive modeling.

Continuously exploring opportunities to enhance data quality and reliability.

Applying strong programming and problem-solving skills to develop scalable solutions.

Writes unit/integration tests, contributes towards documentation work

Must have ....

6 to 8 years of hands-on experience designing, building, deploying, testing, maintaining, monitoring, and owning scalable, resilient, and distributed data pipelines.

High proficiency in Scala/Java/ Python API frameworks/ Swagger and Spark for applied large-scale data processing.

Expertise with big data technologies, API development (Flask,,including Spark, Data Lake, Delta Lake, and Hive.

Solid understanding of batch and streaming data processing techniques.

Proficient knowledge of the Data Lifecycle Management process, including data collection, access, use, storage, transfer, and deletion.

Expert-level ability to write complex, optimized SQL queries across extensive data volumes.

Experience with RDBMS and OLAP databases like MySQL, Redshift.

Familiarity with Agile methodologies.

Obsession for service observability, instrumentation, monitoring, and alerting.

Knowledge or experience in architectural best practices for building data pipelines.

Good to Have:

Passion for testing strategy, problem-solving, and continuous learning.

Willingness to acquire new skills and knowledge.

Possess a product/engineering mindset to drive impactful data solutions.

Experience working in distributed environments with teams scattered geographically.

JOB Description

1. Sales

2. Client Calling And Meeting Setup

3. Attend Clients Meetings Online And Offline

4. Sales-Based Campaign Planning.

5. Responds To Requests For Information From The Media.

6. Establishes And Maintains Cooperative Relationships With Consumers, Community, Employees, And Public Interest Groups.

7. Plans Or Directs The Development Of Programs To Maintain Favourable Public And Stakeholder Views Of The Organization’s Agenda And Accomplishments.

8. Coaches Client Reps In Effective Communication With The Public And Employees.

9. Analyses The Organization’s Objectives, Promotional Policies, And Needs To Build Public Relations Strategies That Influence Public Opinion And Promote Products, Ideas, And Services.

10. Maintains The Organization’s Image And Identity.

Key Roles & Responsibilities

•            Cold Calling.

•            Sales Pitch.

•            Understanding the Client's requirements and suggesting a possible solution.

•            Set-Up and attend a face to face meetings with clients.

•            Everyday Reporting through WhatsApp, Emails

•            Once a week face to face meeting with the supervisor.

An SEO analyst is responsible for optimizing websites and online content to improve their visibility on search engine results pages (SERPs) and drive organic traffic. They perform keyword research, optimize on-page elements, build high-quality backlinks, analyze website performance, and collaborate with teams to achieve SEO goals.

https://smart-tech.melbourne/

Developer – Golang 

Responsibilities: 

• An individual contributor who will be part of the Software R&D team working on the following areas 

• Backend work in Golang, Micro services architecture 

• Work with internal team and customers to deliver solutions that will meet the customer needs with respect to the performance security, scalability and functionality. 

• Implementation of API and authentication methods using JWT 

• Writing scalable, robust, testable, efficient, and easily maintainable code 

• Translating software requirements into stable, working, high performance software 

Skills 

• 2-5 years of experience in Go programming language 

• Strong experience in working with Goroutine and channel patterns 

• Experience in Go framework for DB, JSON, Sockets, Web Frameworks and tools 

• Knowledge of logging and configuration packages like Zap, Viper 

• Experience in writing unit tests for Golang code 

• Familiarity with code versioning tools such as Git or Azure Repo 

• Should have knowledge of MySQL, PostgreSQL, or any RDBMS 

• Good knowledge of Linux / Ubuntu 

KNOLSKAPE is looking for a DevOps Engineer to help us build Educational platforms and products that make learning experiential for leaders of the world.

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, setting up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 2+ years of experience in building infrastructure experience with Cloud Providers ( AWS / Azure / GCP)
• Build and Deployment Management (Gitlab).
• Experience in writing automation scripts using Shell, Python, and Terraform based.
• Good experience in building pipelines with YAML-based knowledge of the GitLab environment.
• System Administration skill set.
• Docker/Kubernetes container infrastructure and orchestration
• Deploying/operating NodeJs/PHP/LAMP framework-based clusters with infrastructure.
• Monitoring, metrics collection, and distributed tracing
• Infrastructure as code” – Experience with Terraform preferred.
• Strong AWS Deployment Experience
• Provide system-level technical support
• Desire to learn new technologies while supporting existing
  
  

Roles and Responsibilities

• End to End-building CI/CD pipelines using tools like Jenkins and Jenkins Pipelines etc.
• Build CI/CD pipelines to orchestrate provisioning and deployment of both large scale systems
• Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery (automated and manual)
• Develop, improve, and thoroughly document operational practices and procedures.
• Perform tasks related to securing and keeping the products, tools, and processes you are responsible for securing our infrastructure.
• Agile software development practices
• Understand IT processes, including architecture, design, implementation, and operations
• Open Source development experience
• Self-motivated, able and willing to help where help is needed
• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility

Location: Bangalore

About KNOLSKAPE

KNOLSKAPE is an end-to-end learning and assessment platform for accelerated employee development. Our core belief is that desired business outcomes are achieved best when learning needs are aligned with business requirements, but traditional methodologies for capability development require a new, more updated approach. Keeping with this philosophy, we offer engaging, immersive, and experiential learning and assessment solutions - strategy cascading, business acumen, change management, leadership pipeline, digital capabilities, and talent assessments. Leveraging a blended omnichannel delivery model, KNOLSKAPE offers instructor-led classroom sessions, live virtual sessions, and self-paced courses to suit every learning need.

More than 300 clients in 25 countries have benefited from KNOLSKAPE's award-winning experiential solutions. A 120+ strong team based out of offices in Singapore, India, Malaysia, and the USA serves a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia.

KNOLSKAPE is a global Top 20 gamification company, recipient of numerous Brandon Hall awards, and has been recognized as a company to watch for in the Talent Management Space, by Frost & Sullivan, and as a disruptor in the learning space, by Bersin by Deloitte.

• The main roles and responsibilities would be:
• Deliver high quality mobile apps on Android platforms.
• Create best practice, drive initiatives to build reusable frameworks, components and solutions.
• Engage with the team to create a knowledge centre on Android.
• Minimum experience of 1 years needed. Ideally more than 2 years.
• Maps based apps.
• Payment gateway integration: (PayPal, Stripe, Paytm etc).
• Integration of webservices
• Marketplace apps
• Live Streaming
• Offline application development.
• Strong OO design and programming skills in Java
• Android SDK
• JSON/REST API
• Social Media APIs
• UML/Design Pattern
• Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
• Knowledge of android architecture component(LiveData etc).
• Working Experience on MMVM and MVP architecture
• Experience in SQL and NOSQL databases.
• Familiarity with cloud message APIs and push notifications 
• Understanding of Googles Android design principles and interface guidelines 
• Proficient understanding of code versioning tools, such as Git.
• Work closely with the leadership team to define roadmap and development plans
• Help define and implement standards and promote best practices for the Android development team
• Tackle daily challenges with your creative problem solving recommendations
• Mentor and contribute knowledge to the rest of the team and the organization
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with threading, and performance tuning
• Ability to understand business requirements and translate them into technical requirements