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Customer Support Executive (Night Shift)
Customer Support Executive (Night Shift)
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Customer Support Executive (Night Shift)

Human Resource's profile picture
Posted by Human Resource
1 - 3 yrs
₹3L - ₹4L / yr
Remote, Hyderabad
Skills
Communication Skills

Job Summary:


As a Customer Support Executive, you will play a crucial role in ensuring the successful implementation and ongoing support of SmartWinnr for our global clientele. You will engage with customers throughout the pilot, implementation, and post-implementation phases, providing exceptional support and consulting to meet their needs. This role requires handling tasks independently, a commitment to working night shifts, and leveraging your experience to contribute to customer satisfaction and success.


Responsibilities:

  • Customer Engagement: Interact with SmartWinnr customers across various stages including pilot, implementation, and post-implementation to ensure seamless integration and satisfaction.
  • Query Resolution: Address and resolve customer queries with a consultative approach, providing tailored solutions and guidance.
  • Product Knowledge: Stay updated with the latest updates, changes, and releases in SmartWinnr to offer accurate and current information to customers.
  • Opportunity Identification: Assist in identifying and leveraging cross-sell and upsell opportunities within existing customer accounts to drive growth.
  • Independent Handling: Manage and execute tasks independently with minimal supervision, demonstrating strong problem-solving skills.
  • Night Shift: Be available to work night shifts to accommodate global customer needs and ensure timely support across different time zones.


Requirements:

  • Education: B.Tech or related fields.
  • Experience: 3+ years of experience in a similar role with a proven track record in customer support or technical support.
  • Communication Skills: Excellent written and verbal communication skills in English, with the ability to clearly convey complex information.
  • Technical Proficiency: Ability to learn and effectively use software systems like SmartWinnr. Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
  • Self-Motivation: Results-driven, self-starter with strong motivation, persistence, and a proactive attitude.
  • Customer Focus: A passion for helping others, delivering exceptional support, and ensuring a high level of customer satisfaction.
  • Flexibility: Willingness to work night shifts and adapt to the needs of a global customer base.


What we offer:

  • Competitive compensation and benefits package.
  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.



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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About SmartWinnr

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

SmartWinnr is a comprehensive mobile-based platform to drive contests, learning and coaching for remote sales teams. We help to: 1. Increase sales performance through versatile sales contests and incentives program 2. Improve product knowledge through better knowledge retention 3. Drive high engagement levels in the field force through gamification SmartWinnr is being used in different industries: Medical Devices, Pharma, Banking, Insurance, Manufacturing and Senior Living
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