Job Summary:
We're looking for an enthusiastic and proactive Product Support Engineer Intern to join our dynamic team. In this role, you'll play a key part in delivering product support to our global clients, ensuring they enjoy a smooth and efficient experience with our product offerings. You will have the chance to interact with customers globally and gain valuable exposure to various regions, including the USA, UK, Europe, Japan, China, Singapore, and India.
Responsibilities include but are not limited to:
- · Lead the setup and execution of POCs for clients, ensuring alignment with business objectives.
- · Work closely with internal teams (product, project manager, sales and support) to ensure quality setup which is fully tested and ready for delivery.
- · Collaborate with internal stakeholders to understand requirements and tailor POC solutions that demonstrate the value of AI.
- · Ready to troubleshoot and resolve any technical challenges that arise during the POC phase.
- · Document the observation for product improvement, track the results from POC implementations to showcase the business impact of AI solutions.
Requirements:
- · Minimum qualification: BTech or related branches.
- · Experience: 0-1 years of experience in a similar role in customer support or technical support.
- · Excellent written and verbal communication skills in English.
- · Ability to learn and use software systems like SmartWinnr effectively.
- · Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
- · Results-driven, self-starter with strong motivation and persistence.
- · A passion for helping others and providing exceptional support.
What We Offer:
- · Mentorship from experienced professionals in the field.
- · Exposure to real-time projects and industry challenges.
- · Opportunities to develop both technical and professional skills.
- · A collaborative and innovative work environment
Shubham Vishwakarma
Full Stack Developer - Averlon
About SmartWinnr
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Full Stack Developer - Averlon