customer support executive

Key Account Management (preferably in D2C, SaaS, or Growth Marketing)

Client Relationship Management

Data-driven problem solving & storytelling

Funnel Optimization / CRO knowledge

Revenue Retention & Upselling Strategy

Proficiency with analytics tools (Google Analytics, Hotjar, VWO, etc.)

Excellent communication and negotiation skills

Strong cross-functional collaboration with design & tech teams

•  Development using .net core
•  Requirement understanding and getting on client calls
•  Work closely with the nearshore developer
•  Perform code reviews and unit testing as planned
•  Participate in peer reviews.

•  Strong knowledge on C#, .net core 5 and Entity Framework
•  Knowledge on PostgreSQL
•  Web API, building Microsoft .NET-based web or Enterprise applications
•  Experience in building and consuming Asp.NET MVC & Web API or REST API  using 
• jQuery, JSON, AJAX, Asp.net Web Services.

•  Knowledge on Docker and Kubernetes
•  Knowledge on AutoMapper

• Actively work on server-side development on the .NET framework
• Browser / client-side development on JavaScript (or its libraries such as JQuery). Work with data structures such as XML and JSON
• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable code
• Integrate data storage solutions like Postgres SQL and Redis
• Ensure the best possible performance, quality and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization

Responsibilities

• Design and deliver wireframes, user stories, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces
• Create a wide range of graphics and layouts, and design solutions for product illustrations, company logos, and websites
• Work within brand guidelines to reinforce the brand’s style and voice
• Work on building design processes, tools, and culture
• Identify and troubleshoot UX and UI design problems.
• Understand the target audience and objective of the brand and reference impactful design ideas that can be adapted
• Have a keen eye for visual designs, styles, iconography, typography, and illustrations and define a compelling visual language in the Product, website, and Marketing Materials.
• Setup best practices to help the team achieve the above and constantly think about improving the UX process to aim for better organizational UX Maturity
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Take a user-centric design approach and rapidly test and iterate your designs

Qualifications

• Bachelor's degree with at least 2+ years of visual design experience in a B2B product and marketing setting
• Communicative, organized, and achieve consistent results
• Proficiency in the following design tools: Figma and Adobe Suite, familiarity with prototyping tools (Principle, Invision, Framer, After Effects)
• Solid understanding of using HTML and CSS for website design. Hands-on experience with different JavaScript frameworks (JQuery etc.), Bootstrap, Material UI, Tailwind CSS, NextJS, etc.
• Experience creating and maintaining design systems for product, website, brand, and marketing assets
• Should possess the ability to convey messages and information through illustrations, graphics, and patterns
• Added benefit: Having B2B product dashboards related experience

• Identify, contact and engage prospective clients.
• Online ad sales.
• Make daily sales calls/presentations and bring revenue for the company. 
• Convert leads coming from the website.
• Create and implement strategies to seek out potential partners to promote our solutions.

The ideal candidate should be a proactive individual with strong communication skills and a team player.

Should have hands-on experience in the following:

• He or she should have experience of at least 2 - 4 years in Java development.
• Hands-on experience in designing and developing applications using Java EE platforms and at least 2 - 4 years of experience on the same.
• Should have excellent in-depth knowledge on core java, JSP, servlets, and beans
• Experience in multi-threaded server-side Java programming
• Working knowledge of web services.
• Working knowledge on hibernate and springs framework.
• Experience in writing SQL queries.
• Should have worked in an SDLC environment.
• Good communication skills.
• Experience in working effectively within a team

Job Summary for BDE profile :

Our growing company is in need of an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets. We’re searching for professionals that have a solid track record of creating long-term value for organizations. 

Business Development Executive skills :

• Bachelor’s degree is required. 
• Knowledge about Software development(Android and iOS).
• Excellent communication skills.
• Collaboration Skills.
• Goal-focused and negotiation skills.
• Ability to develop good relationships with current and potential clients. 
• Knowledge of bidding portals like Upwork, Guru, Freelancer.

BDE  Responsibilities :

・ Oversee the sales process to attract new clients.

・ Work with senior team members to identify and manage risks.

・ Maintain fruitful relationships with clients and address their needs effectively. 

・ Research and identify new market opportunities.