customer support executive

Job Description — Grant Proposal Writer / Grants Manager

Location: New Delhi (hybrid) | Remote-friendly within India

Employment Type: Full-time (12-month probation; long-term extension based on performance). Contract/consulting arrangements may be considered.

Reports to: CEO (Co-founder)

Start date: ASAP

Role summary

You will lead end-to-end grant fundraising and stewardship across government schemes, CSR programs, foundations, and international donors. The role blends technical comprehension of water/environmental technologies with proven grant writing, budgeting, and post-award management. You will translate lab and pilot evidence into donor-grade narratives, build partnerships, and ensure compliant delivery of funded projects.

Key responsibilities

Opportunity identification:

1. Maintain an active pipeline of relevant funding opportunities (central/state schemes, Jal Jeevan Mission, CSR portals, multilateral donors, foundations, and corporate CSR calls).
2. Assess fit, prioritize opportunities, prepare opportunity briefs and submission timelines.

Proposal development:

1. Lead drafting, editing and submission of concept notes, full proposals, technical annexes, budgets, log frames, M&E frameworks and compliance attachments.
2. Convert technical data (lab results, pilot metrics) into clear problem–solution–impact narratives tailored to each donor.
3. Prepare robust budgets, cost justifications, procurement plans, risk registers and milestone schedules aligned with organizational capacity.

Post-award management:

1. Lead grant acceptance, set up project accounts, draft implementation plans and ensure timely delivery, financial reporting and audit readiness.
2. Manage donor communications, site visits, progress and final reporting.

Capacity building & institutionalization:

1. Build a grants playbook (template proposals, budgets, boilerplate language, checklists).
2. Train staff on donor processes and documentation.

Additional duties (as requested)

1. Conduct small technical or field studies relevant to our work—e.g., measuring emissions reduction, health impacts, and market positioning—and synthesize results for proposals and reports.
2. Proactively apply for grants and funding opportunities that accelerate product development, pilots and market entry.
3. Represent and present DetoXyFi’s work to government and non-government stakeholders, including ULBs, CSR teams and international donors.

Required qualifications & experience

1. Education: Bachelor’s or master’s in environmental engineering, Environmental Science, Water Resources, Public Policy, Development Studies or related field. Technical degree strongly preferred.
2. Experience: Minimum 1 year of professional experience writing and managing grants for tech/science/NGO/enterprise projects. Proven track record of winning at least one grant (government, CSR, foundation or multilateral).
3. Technical skills: Comfortable interpreting technical reports (lab/pilot data) and converting them into donor-grade writing. Strong budgeting skills, including line-item budgets and indirect cost calculations.
4. Communication: Exceptional English writing and editing ability; strong presentation skills.
5. Tools: Proficient in MS Office / Google Workspace; familiarity with grants databases and project management tools is a plus.

Preferred (nice-to-have)

1. Prior experience in water-technology startups, environmental engineering or public health projects.

Application requirements

Please submit:

1. CV
2. Cover letter describing at least one successful grant you authored and how will you conduct small studies relevant to our work in providing clean drinking water and measuring across emissions reduction, health impact, market position.

Customer Support Executive

No.of Requirements: 100

Qualification : Any Graduate

Mode: Work from office

Fresher or 6+months experience

Language: English + Tamil/ Malayalam/ Kannada/ Hindi

English Versant -4 or 5

Shift- 9am to 8pm for females and 9am to 12pm for males

5 days working, 2 rotational week off

- Inbound process

- Voice process

- No sales

- No target

- It's a query resolution process

- Salary: Upto 20k take home + Pf & ESIC

Candidates those who are interested in BPO sector may eligible to apply

Job Role: Placement Co-Ordinator

Roles & Responsibilities:

• Proactively identify, contact, and build relationships with HRs, hiring managers, and recruiters across IT and digital industries.
• Search and monitor job sites, industry platforms, and portals for relevant openings
• Share relevant job openings with eligible candidates and ensure timely application submissions.
• Coordinate and execute successful placement drives to connect students
• Reach out to recruiters and hiring managers to understand their workforce requirements
• Maintain and update placement data for transparency and accountability.

Key Skills Required:

• Must have strong english communication skills
• Extroverted and outgoing personality.
• Any experience is fine.
• Strong ability to identify and build relationships
• Excellent communication, research, and networking skills.
• Effective organizational and reporting abilities
• Ability to work as part of a team.

Candidates from Western line will be preferred.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Office Timing: 9.00 am - 6 pm | Mon - Sat | 6 Days Working

Gushwork is one of the fastest-growing AI startups globally, backed by Lightspeed, SIG, and B Capital . We’re building a productized services platform that helps SMBs scale using a powerful combination of human + AI-powered GTM execution.

In just over an year months, we’ve grown rapidly , serving SMBs across the US and India. And we’re only just getting started.

What You’ll Own

• Drive end-to-end sales: from outbound prospecting to demo to close
• Sell to SMBs in India and the US — with a clear focus on revenue impact
• Build and manage a robust pipeline across different time zones
• Understand client pain points and position Gushwork’s offerings as the go-to solution
• Collaborate with product and operations to ensure high-quality onboarding and delivery
• Bring feedback from the front lines to shape GTM strategy

What We’re Looking For

• Experience full-cycle sales experience, ideally in SaaS or tech-enabled services
• Proven success in closing SMB accounts — both domestic and/or international
• Strong communication, storytelling, and objection-handling skills
• Self-starter who thrives in fast-paced, high-growth environments
• Comfortable with US working hours (for part of the day)

Why Join Us

• Be part of a company scaling 6x in the next year
• Own your revenue — zero fluff, real deals, full credit
• Work with a lean, ambitious team solving a real market gap
• Build your career in the future of AI x services

Job Responsibility and Duties

-We are looking for talent who is quick learner and grasp things quickly, well understand the requirement of feature/product, analysis the risk or edge cases, find the possible solutions and able to implement the one solutions out of proposed.

-Open for taking ownership of the feature and quality as leader. Able to design the user experience.

-You are responsible for the release quality feature on time.

-Your day to day job may involve system design, writing quality code, unit testing, team/co-worker handling, collaborative working and solution driven outcome execution.

Qualification & Skills 

-Actually degree doesn’t matter but if you did B.Tech./B.E/M.Tech/M.E./MCA good for the positions.

-This position for the node.js backend engineer.

-This other skill into your profile adds you more benefits, knowing multiple language such as python, golang, fullstack developer(also knows react.js, vue.js)

According to your talent we have 5 classification on Backend Engineering Department

1. Software Engineer   3-5LPA
2. Sr Software Engineer  5-8LPA
3. Lead Software Engineer 8-15LPA
4. Tech Lead    15-25LPA
5. Architects & System Designer 25-50LPA

We're looking to hire expert Laravel developers with strong command over database concepts and preferably, ability to work as a full stack developer utilising Angular/Laravel or Vue as a frontend tech stack. Minimum 4 years experience is required.

As a senior software developer, we expect the following qualifications:

• Has a longer IT technical training in computer science or similar
• Have proven experience JavaScript
• Have proven experience of developing REST-based services
• Have proven experience in PHP and JAVA
• Have proven experience in Laravel, Symfony, and Composer
• Have proven experience with CSS, SASS, and HTML
• Proven experience with Vue.js, Angular or React

Personal qualifications:

• You are quick to put you into new tasks and get an overview.
• As a person manages to get support for your suggestions and solutions.
• Your efforts are focused and you take pride in having completed your tasks, which include seen by you adhere to deadlines.
• Your work is characterised by being both structured and systematic which for example is seen in your documentation.

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the category. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalation and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function
• Working with customers and merchandisers and finding new ways of expanding product categories.
• Responsible for demand and supply planning both sides of the business and planning marketing and sales strategies for the category growth.
• Joint Planning with Product / Sales and Marketplace team: Work closely with the marketplace team to ensure sufficient visibility to our products and jointly participate in the marketing events conducted on the platform.

1. 2-7 years of experience in global category roles, preferably digital categories.
2. Hands-on in Sales, Operations, and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication skills / Good analytical skills along with sales/marketing knowledge.
5. MBA from reputed colleges would be preferred 
6. Team management experience will be a plus, its cross functional role. 
7. A strategic thinker along with a growth mindset will be a right fit

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (a vertical in Company‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

What You'll Do


You will be part of our data platform & data engineering team. As part of this agile team, you will work in our cloud native environment and perform following activities to support core product development and client specific projects:

• You will develop the core engineering frameworks for an advanced self-service data analytics product.
• You will work with multiple types of data storage technologies such as relational, blobs, key-value stores, document databases and streaming data sources.
• You will work with latest technologies for data federation with MPP (Massive Parallel Processing) capabilities
• Your work will entail backend architecture to enable data modeling, data queries and API development for both back-end and front-end data interfaces.
• You will support client specific data processing needs using SQL and Python/Pyspark
• You will integrate our product with other data products through Django APIs
• You will partner with other team members in understanding the functional / non-functional business requirements, and translate them into software development tasks
• You will follow the software development best practices in ensuring that the code architecture and quality of code written by you is of high standard, as expected from an enterprise software
• You will be a proactive contributor to team and project discussions

Who you are


• Strong education track record - Bachelors or an advanced degree in Computer Science or a related engineering discipline from Indian Institute of Technology or equivalent premium institute.
• 2-3 years of experience in data queries, data processing and data modeling
• Excellent ANSI SQL skills to handle complex queries
• Excellent Python and Django programming skills.
• Strong knowledge and experience in modern and distributed data stack components such as the Spark, Hive, Airflow, Kubernetes, Docker etc.
• Experience with cloud environments (AWS, Azure) and native cloud technologies for data storage and data processing
• Experience with relational SQL and NoSQL databases, including Postgres, Blobs, MongoDB etc.
• Familiarity with ML models is highly preferred
• Experience with Big Data processing and performance optimization
• Should know how to write modular, optimized and documented code.
• Should have good knowledge around error handling.
• Experience in version control systems such as GIT
• Strong problem solving and communication skills.
• Self-starter, continuous learner.

Good to have some exposure to

• Start-up experience is highly preferred
• Exposure to any Business Intelligence (BI) tools like Tableau, Dundas, Power BI etc.
• Agile software development methodologies.
• Working in multi-functional, multi-location teams

What You'll Love About Us – Do ask us about these!

• Be an integral part of the founding team. You will work directly with the founder
• Work Life Balance. You can't do a good job if your job is all you do!
• Prepare for the Future. Academy – we are all learners; we are all teachers!
• Diversity & Inclusion. HeForShe!
• Internal Mobility. Grow with us!
• Business knowledge of multiple sectors