customer support executive

Job Title: Senior QA Engineer

About the Role

We are looking for a passionate Senior QA Engineer with 3–5 years of hands-on experience to help us deliver high-quality, scalable, and reliable products. You will take ownership of testing strategies, drive automation efforts, and ensure that every release meets world-class standards. This role blends hands-on testing with leadership responsibilities, giving you the opportunity to influence our QA practices and mentor junior engineers.

Key Responsibilities

• End-to-End Testing: Design and execute test plans for web, mobile, APIs, and backend services.
• Automation: Build and maintain automated test suites for regression, functional, and integration testing.
• Quality Advocacy: Collaborate with developers and product managers to embed quality across the development lifecycle.
• CI/CD Enablement: Integrate automated tests into CI/CD pipelines for faster and reliable releases.
• Defect Resolution: Identify, document, and track issues through resolution, ensuring root-cause fixes.
• Mentorship: Support and guide junior QA team members while fostering a culture of excellence.
• Continuous Improvement: Recommend and implement process improvements, new tools, and best practices.

Qualifications

• 3–5 years of QA engineering experience (manual + automation).
• Strong experience with automation frameworks (e.g., Selenium, Cypress, Playwright, Appium).
• Working knowledge of Java, Python, or JavaScript/TypeScript for automation scripting.
• Good understanding of REST API testing (Postman, REST Assured, etc.).
• Experience with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, CircleCI).
• Familiarity with cloud platforms (AWS, GCP, or Azure) and containerized systems (Docker, Kubernetes).
• Exposure to performance/load/security testing is a plus.
• Strong problem-solving skills, attention to detail, and ability to work in agile teams.

Why Join Us

• Be a key contributor in a growing engineering team with real impact.
• Work on cutting-edge products with modern tech stacks.
• Competitive salary, benefits, and opportunities for growth.
• Culture that encourages ownership, learning, and innovation.

Responsibilities:

• Translate designs and wireframes into high-quality code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.

Requirements:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Familiarity with RESTful APIs to connect Android applications to back-end services. 
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Understanding of Google's Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration & Application Bundle Kotlin, Java
• Key requirements: Android SDK, Android UI, Core Java, Gradle, Kotlin.

Should have deep knowledge in Laravel framework.

＃Must be proficient in PHP 5/7, JavaScript/Jquery, HTML5, CSS, Database designing, MySQL, NoSQL databases

＃Knowledge of version control systems like GIT

＃Must have capacity to work independently and also as a part of team

＃Understanding client requirements & functional specifications

＃Excellent coding Skills.

＃Good debugging skills, code flow analysis and the ability to read and modify existing code

＃Ability to perform as a good team player

＃Excellent aptitude and problem solving skills

＃Knowledge of Node JS, React JS would be a plus but not mandatory.

Designation: Business Development Executive (BDE) - Digital Sales

Experience: 5-6 Years

Location: Remote

Job Summary:

Magento360.com is a leading player in the e-commerce industry, dedicated to delivering innovative solutions that empower businesses to thrive in the digital landscape. We are looking for a seasoned and dynamic Business Development Executive (BDE) with 5-6 years of experience in digital sales to join our expanding team.

Responsibilities:

• Client Acquisition: Identify and target high-value prospects in the digital space, engaging them through various lead generation techniques, networking, and research.
• Strategic Partnerships: Develop and maintain strategic partnerships with key clients and industry influencers to foster growth and expand our client base.
• Solution Selling: Understand the unique needs of potential clients, articulate the value of our solutions, and present tailored proposals that align with their objectives.
• Sales Strategy: Contribute to the development of sales strategies, including market analysis, competitor assessment, and pricing strategies.
• Revenue Growth: Consistently achieve and exceed individual and team sales targets, playing a pivotal role in the company's revenue growth.
• Pipeline Management: Build and manage a robust sales pipeline, keeping accurate records of all interactions in our CRM system.
• Market Insights: Stay updated on industry trends, emerging technologies, and competitive offerings to provide clients with relevant insights and recommendations.
• Networking: Actively participate in industry events, conferences, and networking opportunities to expand the company's presence and establish thought leadership.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven track record of 5-6 years in digital sales, preferably within e-commerce, software solutions, or a technology-focused sector.
• Exceptional understanding of digital marketing, SEO, SEM, social media, and other online channels.
• Strong negotiation, presentation, and closing skills.
• Self-motivated, target-driven, and results-oriented mindset.
• Familiarity with CRM software and other sales tools.
• Excellent communication skills, both written and verbal.

Salary Range: Competitive salary package, commensurate with experience and qualifications.

If you are a strategic thinker with a proven track record in digital sales and the ambition to drive our growth, we invite you to apply. Join Magento360.com, a leader in e-commerce solutions, and play a pivotal role in shaping the future of digital sales.

About Magento360:

We are a fast-growing full-fledged Magento e-commerce development company that serves clients across B2B and B2C segments in Europe, Canada, and the USA. Magento360 has successfully delivered 200+ small to large-scale Magento e-commerce projects over the last 7 years. The team is led by digital transformation and magneto experts with 10+ years of industry experience. We have gender-neutral and inclusive policies to promote our people-first culture.

What we offer:

• Chance to be a part of a global team focused on innovation
• A constant start-up like a hustle but with stability like a corporate
• Mentorship on how to become a better technology expert going beyond industry standards

Benefits at Magento360:

We aspire to provide employees and their loved ones with the best benefits and experience focused on supporting their physical, financial, and emotional well-being. These will enhance your health and well-being and are generous enough to make it easy for you to take good care of yourself (now, and in the future).

• For taking care of your health, get access to workout and yoga sessions for at-home fitness and well-being classes
• We offer Competitive compensation and bonus at regular intervals to ensure you are rewarded for your efforts
• Flexibility to work from anywhere and Hybrid work model Paid time off including vacation, bereavement, sick leave, parental leave, holidays, and well-being days
• Access to technology events and internet reimbursements

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Samagra X - Tech Architect

As Samagra expands into Digital Public Goods (DPGs), we’re looking for a Tech Architect to help us shape how open-source products and platforms can transform governments' worldwide function. As Samagra, we pride ourselves on being thoughtful and intentional about the impact that can be created through well-built products and platforms.

In this role, you’ll work with a mission-driven team on some of the world’s most complex governance problems, where technology will play a pivotal role. You’ll design the architecture of platforms, answering

questions like-

• How to deliver quality advisory services to 100mn farmers nationwide?
• How can standardised assessment/practice tools be enabled to ensure FLN1 in children?
• How to build the capacity of paramedical staff in the country?
• How can govt administrators in any domain monitor the progress of flagship programs?
• How to build an open commerce network to connect farmers to the best service providers?

Working at Samagra, you’ll be challenged and rewarded with impact at scale. We value excellence, collaboration, empathy, and high ownership mindset. The most successful candidates will exhibit work that reflects these values. We want you to enable every team member to do their best work. We expect you to have a solid technical background, excellent communication skills, a flare for open-source products/platforms and a commitment to making everyone feel included.

Your Impact

In this role, you’ll have tremendous opportunities to learn, collaborate and impact millions of citizens in India and abroad by transforming how governments function. As a Tech Architect, you will:

• Take Ownership of technical vision for a given DPG - Define standards, drive technical architecture, strategy, and roadmap with the DPG working groups
• Collaborate with the DPG development partner to translate technical vision into a deliverable roadmap and product design. Pitch in with code, code reviews, architectural reviews and technical mentoring
• Work closely with the DPG development partner at various milestones of the product delivery to ensure a high-quality product is delivered and the product meets all the requirements, including debuggability,
• supportability, availability, scalability, cost-efficiency and performance.
• Continuously develop and improve the interface between technology and the DPG community. Ensure
• that overall technical practices are scalable, constantly evaluating tech stacks to cater to evolving business needs.
• Participate in building ecosystems around DPG with the community - build platforms, plugins & apps.
• Ensure all internal processes & external services comply with security, privacy policies and regulations.
• Stay on top of digital trends, principles and paradigms and be able to relate how these trends will affect the DPG community.
• Engage with internal and external collaborators, and maintain relationships/partnerships with internal team members and adopters to develop strategies, goals and objectives consistent with the DPG
• strategy.

Skills required

• Solid technical skills - Strong experience in having architected, built, operated and scaled distributed, large-scale, fault-tolerant systems; Worked on defining problem statements at all levels - RFCs to good first issues. Experience building and cultivating strong engineering practices; Experience with enterprise software development built and delivered on both on-premise and Cloud is preferred; Ability to diagnose technical problems, debug code, and automate tasks; Strong problem-solving and analytical skills.
• Leadership - Mix of intelligence, initiative, integrity, domain knowledge, verbal agility, and tactful stakeholder engagement, which allows you to rapidly earn the trust of astute teams and individuals across the company/community. You have a strong bias for action and being resourceful
• Collaboration and communication - with the geo-distributed teams in a fast-paced, entrepreneurial environment. Also, able to communicate across functional teams, keeping various engineering, product and business stakeholders informed.
• Planning & execution - Able to own and deliver large projects end to end, keeping track of timelines; keep track of (and context switch between) different threads and ensure that details don’t slip through the cracks

Qualifications

• B. tech/BE(CS/IT) & from Tier 1 or Tier 2 institutes of India/Abroad or equivalent; M. tech/Ph.D. preferred
• 8+ years of software development experience with 4+ years contributing to software architecture
• Experience in architecting, designing, developing, testing, and deploying large-scale, distributed systems.
• Experience in contributing and actively participating in multiple open source projects.
• Strong leadership skills and experience in working with a developer ecosystem.
• Excellent communication and collaboration skills to work effectively with internal teams and external stakeholders.
• Automate the development and test automation processes through CI/CD pipeline (Git, Jenkins, Artifactory, Docker containers).
• Experience in one of the following programming languages: Python/Javascript/Typescript/Java.
• Experience with RDBMS (Postgres, MariaDB) and any other large scale distributed database systems.
• Have expertise in one or more areas like building and scaling web apps, Machine Learning, UI Engineering, Information Visualization, etc.

About Samagra

Samagra is a mission-driven governance consulting firm. We co-work with the bureaucratic leadership across states and the Centre on long-term systemic transformation programmes cutting across domains. Since 2012, when Samagra was founded, we have worked with the Government of India and 7 state governments on 15+ large-scale systemic transformation projects in sectors like education, agriculture, skills, employment, and public service delivery. Over the last 5 years, we have also built strong GovTech and DataGov capabilities, now housed under the SamagraX umbrella. Our mission is to improve the quality of life of citizens through better governance. And this mission is

what fuels every goal we chase. Want to know more about Samagra?

Check out https://www.youtube.com/watch?v=GPcPdI2SHwU&;t=4s&ab_channel=Samagra-TransformingGovernance" target="_blank">this masterclass by our Founder and CEO, Gaurav Goel

Our Tech Leadership

Rahul Kulkarni - Chief Technologist

Nitin Kashyap - Senior Vice President - Product

Utkarsh Vijay - Vice President

Sukhpreet Sekhon - Vice President

Suresh Unnikrishnan - Vice President - Engineering

Product Examples

https://www.samagragovernance.in/blog/2023-03-31-leveraging-artificial-intelligence-to-deliver-advisory-to-farmers/" target="_blank">Ama KrushAI

https://www.youtube.com/watch?v=7CEo_R8XIhI" target="_blank">Nipun Lakshya App 

https://www.youtube.com/watch?v=kR8m4VS8kqA" target="_blank">e-SAMWAD

https://www.samagragovernance.in/blog/2023-01-16-leveraging-data-science-algorithms-to-improve-data-quality-in-government/" target="_blank">Krushak Odisha database - DataScience

https://www.samagragovernance.in/blog/2023-01-16-leveraging-data-science-algorithms-to-improve-data-quality-in-government/" target="_blank">Sunbird cQube

https://saral.sunbird.org/" target="_blank">Sunbird SARAL

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus