customer support executive

Job Title: AI Engineer - NLP/LLM Data Product Engineer Location: Chennai, TN- Hybrid

Duration: Full time

Job Summary:

About the Role:

We are growing our Data Science and Data Engineering team and are looking for an

experienced AI Engineer specializing in creating GenAI LLM solutions. This position involves collaborating with clients and their teams, discovering gaps for automation using AI, designing customized AI solutions, and implementing technologies to streamline data entry processes within the healthcare sector.

Responsibilities:

·        Conduct detailed consultations with clients functional teams to understand client requirements, one use case is related to handwritten medical records.

·        Analyze existing data entry workflows and propose automation opportunities.

Design:

·        Design tailored AI-driven solutions for the extraction and digitization of information from handwritten medical records.

·        Collaborate with clients to define project scopes and objectives.

Technology Selection:

·        Evaluate and recommend AI technologies, focusing on NLP, LLM and machine learning.

·        Ensure seamless integration with existing systems and workflows.

Prototyping and Testing:

·        Develop prototypes and proof-of-concept models to demonstrate the feasibility of proposed solutions.

·        Conduct rigorous testing to ensure accuracy and reliability.

Implementation and Integration:

·        Work closely with clients and IT teams to integrate AI solutions effectively.

·        Provide technical support during the implementation phase.

Training and Documentation:

·        Develop training materials for end-users and support staff.

·        Create comprehensive documentation for implemented solutions.

Continuous Improvement:

·        Monitor and optimize the performance of deployed solutions.

·        Identify opportunities for further automation and improvement.

Qualifications:

·        Advanced degree in Computer Science, Artificial Intelligence, or related field (Masters or PhD required).

·        Proven experience in developing and implementing AI solutions for data entry automation.

·        Expertise in NLP, LLM and other machine-learning techniques.

·        Strong programming skills, especially in Python.

·        Familiarity with healthcare data privacy and regulatory requirements.

Additional Qualifications( great to have):

An ideal candidate will have expertise in the most current LLM/NLP models, particularly in the extraction of data from clinical reports, lab reports, and radiology reports. The ideal candidate should have a deep understanding of EMR/EHR applications and patient-related data.

• EDW/BI experience of 15+ years with at least 2-3 end to end EDW implementation experience as Solution or Technical program manager
• Must have at least ONE Azure Data Platform implementation experience as Solution or Technical Project manager (Azure, Databricks, ADF, PySpark)
• Must have technology experience in any of the ETL tools like Informatica, Datastage and etc.
• Excellent communication and presentation skills
• Should be well versed with project estimation, project planning, execution, tracking & monitoring
• Should be well versed with delivery metrics in Waterfall and/or Agile delivery models, scrum management
• Preferred to have technology experience of any of the BI tools like MicroStrategy, Tableau, Power BI and etc.

Backend Engineer (MongoDB / API Integrations / AWS / Vectorization)

Position Summary

We are hiring a Backend Engineer with expertise in MongoDB, data vectorization, and advanced AI/LLM integrations. The ideal candidate will have hands-on experience developing backend systems that power intelligent data-driven applications, including robust API integrations with major social media platforms (Meta, Instagram, Facebook, with expansion to TikTok, Snapchat, etc.). In addition, this role requires deep AWS experience (Lambda, S3, EventBridge) to manage serverless workflows, automate cron jobs, and execute both scheduled and manual data pulls. You will collaborate closely with frontend developers and AI engineers to deliver scalable, resilient APIs that power our platform.

Key Responsibilities

• Design, implement, and maintain backend services with MongoDB and scalable data models.
• Build pipelines to vectorize data for retrieval-augmented generation (RAG) and other AI-driven features.
• Develop robust API integrations with major social platforms (Meta, Instagram Graph API, Facebook API; expand to TikTok, Snapchat, etc.).
• Implement and maintain AWS Lambda serverless functions for scalable backend processes.
• Use AWS EventBridge to schedule cron jobs and manage event-driven workflows.
• Leverage AWS S3 for structured and unstructured data storage, retrieval, and processing.
• Build workflows for manual and automated data pulls from external APIs.
• Optimize backend systems for performance, scalability, and reliability at high data volumes.
• Collaborate with frontend engineers to ensure smooth integration into Next.js applications.
• Ensure security, compliance, and best practices in API authentication (OAuth, tokens, etc.).
• Contribute to architecture planning, documentation, and system design reviews.

Required Skills/Qualifications

• Strong expertise with MongoDB (including Atlas) and schema design.
• Experience with data vectorization and embeddings (OpenAI, Pinecone, MongoDB Atlas Vector Search, etc.).
• Proven track record of social media API integrations (Meta, Instagram, Facebook; additional platforms a plus).
• Proficiency in Node.js, Python, or other backend languages for API development.
• Deep understanding of AWS services:
• Lambda for serverless functions.
• S3 for structured/unstructured data storage.
• EventBridge for cron jobs, scheduled tasks, and event-driven workflows.
• Strong understanding of REST and GraphQL API design.
• Experience with data optimization, caching, and large-scale API performance.

Preferred Skills/Experience

• Experience with real-time data pipelines (Kafka, Kinesis, or similar).
• Familiarity with CI/CD pipelines and automated deployments on AWS.
• Knowledge of serverless architecture best practices.
• Background in SaaS platform development or data analytics systems.

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, and we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

• Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
• Collaborate with Frontend to spec, write, test, and deploy API endpoints.
• Implementation of a robust set of services and APIs that work on our data pipelines.
• Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
• Product development activity includes data querying from our various stores, real-time analytics, and ML algorithms.
• Developing & Integrating of the front-end and back-end aspects of the web application
• Optimization of the application for maximum speed and scalability.
• Brainstorm features with the product team and guide decisions based on your knowledge of the codebase.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 

• 2+ years of relevant work experience
• You are well versed in building scalable, understandable, and testable code with an eye toward maintainability.
• You have a good understanding of multi-process architecture and the threading limitations of NodeJs and ReactJs.
• Understanding of fundamental design principles behind a scalable application.
• You have good knowledge of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
• Familiarity with REST API development standards, protocols (HTTP, WebSockets and more), and GraphQL.
• Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing outputs.
• You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
• You’re comfortable picking up new stacks and choosing the right tool to get the job done.
• You are open to learning new stuff and avoiding internal politics. (super important).
• You are humble, kind, and open to feedback. (super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• The operating style is suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂