Telecaller

Responsibilities

• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required

Candidate requirements

• Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
• Candidates from premier institutes are preferred.
• 30% travel time will be required.

Location & commitments

• This is a Permanent Opportunity.
• 
  
• Job Location is Chennai

Manage support operations and lead the support engineering team.

Minimum Qualification: Bachelor's degree in Computer Science, Information Technology, or any related field. Strong technical skills and leadership experience are required.

Experience: 4+ years of experience in Software Engineering or technical support roles.

How to Apply:

- Login to tacoi.paromint.com.

- Navigate to your Profile.

- Copy your wallet public address from the app.

- Send an email.

- Include your wallet public address in the email.

- Mention the job code SM004 in the email.

- Attach your resume to the email.

Note: Candidates will be selected for interview based on their hedging ability, especially in options and commodity derivatives on tacoi.paromint.com.

Preferred Skills:

• Good communication skills in English (Written and Oral)
•  Strong knowledge of RDBMS concepts
•  Strong analytical and problem-solving skills
•  Experience in performance tuning
•  Experience in interaction with the customer
• Mandatory technical skills Java, Spring boot , Microservices , Hibernate
• Preferred Tools (SVN, GIT, Maven, Jenkins Jira Confluence) 
•  Ability to explore the application by himself/herself from the training provided.

Responsibilities:

• New feature development or enhancement or change request activities (Requirement analysis, Requirement documentation, Design, Coding, Review, Testing and Release process)
•  Defect Fixing (Defect analysis, route cause identification, Code change, testing, obtaining user confirmation and release process)
• Support tasks (Ticket analysis, data uploading, performance tuning, job monitoring, any analysis task, ReportGeneration and etc.,)
• Level 2 and Level 3 support (Support process adherence)
• Functional and technical or solution documentation preparation
• Execution will either be Waterfall or Agile
• The process needs to be followed as defined by RBEI or RBEI’s Customer
• Preparation & participation in the project status and review meeting

Should be able to take responsibility and work independently.

- Professional experience with C#, .NET & OOPS

- Skill for writing reusable C# libraries

Role & Responsibilities -:

1. Strong knowledge of PHP web frameworks such as Laravel
2. Knowledge of object oriented PHP programming & Restful API
3. Strong knowledge of Akamai CDN, Redis, AWS services
4. Understanding of LAMP and MVC design patterns
5. Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3, JS

framework

1. Knowledge of Payment Gateway
2. Familiarity with MySQL/ PgSQL/ Mongo databases
3. Proficient understanding of code versioning tools, such as Git
4. Understanding accessibility and security compliance
5. Understanding fundamental design principles behind a scalable application.
6. User authentication and authorization between multiple systems, servers, and

environments

What you must have:

passion for building and delivering great software with a strong sense of ownership.

• 4+ years of experience in building web applications using React, Node.js, GraphQL integrations with NoSQL or relational database systems.
• Working experience in building and deployment applications on AWS platform a plus.
• Working experience on docker and microservice a plus.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Must have strong debugging and troubleshooting skills, with solid understanding of logging and exception handling. 

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift