Telecaller

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

Job Brief

The job requires .Net Sr Backend Developer. This Developer is expected to have strong technical skills, work closely with the other team members in development and ability to work stand alone. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

Skills Requirement

• Bachelor’s degree in Computer Science or related field plus 3-5 Years of .Net relevant experience
• Familiarity with the .NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC))
• Knowledge of .NET languages (e.g. C#, Visual Basic .NET)
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Good knowledge of databases like MySql, SQL. Ability to write optimized SQL queries and good knowledge of Stored Procedures.
• Sound knowledge of testing frameworks like NUnit, XUnit or MS test.
• Strong attention to detail
• Basic understanding of MultiThreading concepts
• Sound knowledge of Linq.
• Proven knowledge of WCF or Restful Web service creation
• Basic knowledge of frontend scripting languages like JavaScript, jQuery
• Sound knowledge of Design principle, OOPs concepts & Solid Principle
• Sound knowledge of Entity framework
• Experience with GitHub, Tortoise SVN Version Control
• Strong attention to detail
• Knack for writing clean, readable, and easily maintainable code
• Sound analytical, problem-solving, and communication skills.
•  

Responsibilities

• Translate application storyboards and use cases into functional applications
• Design, build and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization
• Utilizing Microsoft's .NET infrastructure to create software solutions that meet clients' requirements.
• Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Checking your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Deploying developments and monitoring uptake by the target audience.
• Using clients' feedback to inform the creation of subsequent versions of each development.
• Remaining abreast of coding and technological changes that will impact your work.

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 5 – 10 years in managing sales in Ecommerce Marketplaces
• Prior experience in D2C brands - beauty and wellness category is desirable
• Excellent communication skills
• High organization with strong project management and strong time management skills    

We are looking for Django Developers who will  work on a wide range of industries namely automobile, banking, education, fashion, etc.

Skills Required: 

• Professional and precise communication skills.
• Creating self-contained, reusable, testable modules and components..
• Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times.
• Thorough understanding of the responsibilities of the platform,  database, API, caching layer, proxies, and other web services used in the system.
• Validating user actions on the client side and providing responsive  feedback.
• Writing non-blocking code, and resorting to advanced techniques such as multithreading, when needed.
• Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around resources.
• Experience with building the infrastructure for serving the front-end app and assets.

Qualifications and Experience Requirements:

• 3+ years of experience in Backend Development
• Preferred skills - Python, MySql, PostgreSQL
• Proficiency with Python, Django framework, JavaScript, CSS and HTML5.
• Knowledge of AWS Cloud Services ( EC2, AWS Lambda,Elastic Beanstalk, API Gateway, S3 etc )
• Familiar with XAMPP, LAMP etc.

• Manages day to day business of the operations department 
• Oversees operational processes while looking for improvement opportunities
• Anticipates & tracks operational risks and provides strategic solutions
• Works with sales teams to help set and meet daily and quarterly goals.
• Plays a significant role in long-term planning and implementing quality control processes.
• Works closely with COO on other special planning and departmental projects.
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Collaborates with transitions and onboarding team as needed.
  
  If you want accelerated growth & a steep learning curve, AskMisha is the place to be.