
Job Description
We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts.
Key Responsibilities
Customer Engagement & Support
- Provide first-level support to customers during onboarding, implementation, and post-implementation stages.
- Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach.
Product Understanding & Troubleshooting
- Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality.
- Identify and troubleshoot product issues, escalating to the appropriate internal teams when required.
Documentation & Process Adherence
- Maintain detailed records of customer interactions and resolutions using internal tools.
- Follow defined processes for issue tracking, escalation, and communication.
Internal Collaboration
- Work closely with the product and engineering teams to relay feedback and recurring issues.
- Coordinate with the Customer Success team for smooth handovers and ongoing account support.
Requirements
Education
- Bachelor’s degree in B.Tech, BCA, B.SC or a related field.
Professional Experience
- 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment.
- Experience working in with global clients is an added advantage
- Experience & comfortable working in night shifts.
Skills & Tools
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools.
- Ability to learn and work with web-based platforms and support tools.
Personal Attributes
- Self-motivated with a high sense of ownership and accountability.
- Strong analytical and problem-solving abilities.
- Flexible and willing to work rotational and night shifts as required.
What We Offer
- Competitive compensation and benefits package.
- Opportunity to work with a global SaaS platform impacting enterprise sales teams.
- A collaborative and fast-paced environment with room for learning and growth.
- Cross-functional exposure across product, engineering, and customer success teams.

About SmartWinnr
About
Similar jobs
Solution Engineer
Primary Responsibilities
● Serve as the primary resource during the client implementation/onboarding phase
● Identify, document, and define customer business and technical needs
● Develop clear user documentation, instructions, and standard procedures
● Deliver training sessions on solution administration and usage
● Participate in customer project calls and serve as a subject matter expert on solutions
● Coordinate tasks across internal and client project teams, ensuring accountability and progress tracking
● Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer activities
● Translate business requirements into technical specifications for product configuration or enhancements
● Collaborate with global team members across multiple time zones, including the U.S., India, and China
● Build and maintain strong customer relationships to gather and validate requirements
● Contribute to the development of implementation best practices and suggest improvements to processes
● Execute other tasks and duties as assigned
Note: Salary offered will depend on the candidate's qualifications and experience.
Required Skills & Experience
● Proven experience leading software implementation projects from presales through delivery
● Strong organizational skills with the ability to manage multiple detailed and interdependent tasks
● 2–5 years of experience in JavaScript and web development, including prior implementation work in a software company
● Proficiency in some or all of the following:
○ JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman
○ Embarcadero RAD Studio, Delphi
○ Basic SQL and debugging
○ SMS integration and business intelligence tools
● General knowledge of database structures and data migration processes
● Familiarity with project management tools and methodologies
● Strong interpersonal skills with a focus on client satisfaction and relationship-building
● Self-starter with the ability to work productively in a remote, distributed team environment
● Experience in energy efficiency retrofits, construction, or utility demand-side management is a plus
Ideal Candidate
1+ year of experience working as a business development representative (or other relevant roles) at a B2B SaaS company.
Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup.
Excellent written and oral communication skills.
Experience working with CRM, lead databases, sales engagement tools, ChatGPT, etc
Familiarity with CRM systems and proficiency in managing leads, pipelines, and automations
Willingness to get your hands dirty and do the grunt work in the early days
Strong first principles understanding of business fundamentals; Ability to empathize with the end user, and understand their pain points; Ability to understand the product at a granular level
Comfortable working late at night to ensure sufficient overlap with US prospects
Self-driven individual with high ownership and strong work ethic
Ability to build, manage and motivate a team
Not taking yourself too seriously :)
We are seeking a detail-oriented and highly skilled Quality Assurance (QA) Engineer with expertise in manual and automation testing. You will play a critical role in ensuring the quality, reliability, and performance of our software products by conducting thorough testing, identifying defects, and collaborating with cross-functional teams.
Roles and Responsibilities
- Develop, execute, and maintain detailed test plans, test cases, and test scripts to ensure optimal software performance.
- Perform manual and automated testing for web, desktop, and mobile applications using tools such as Selenium, JUnit, or TestNG.
- Conduct regression testing to ensure that existing functionalities are unaffected by new updates or enhancements.
- Analyze product requirements, system specifications, and code to design test strategies that align with project goals.
- Collaborate with development teams to troubleshoot issues, resolve defects, and ensure timely delivery of high-quality products.
- Ensure compliance with software development life cycle (SDLC) quality standards and best practices.
- Document and report testing phases, defect details, and resolutions clearly and concisely.
- Continuously optimize QA processes and explore new methodologies and tools to enhance testing efficiency.
- Prepare and set up test environments and test data for seamless execution of testing efforts.
- Stay up-to-date with industry trends, tools, and advancements in software testing and automation.
Required Skills and Qualifications
- Bachelors degree in Computer Science, Engineering, or a related field.
- Proven experience (1+ years) as a QA Tester or similar role in manual and automation testing.
- Proficiency in testing tools and frameworks such as Selenium, JUnit, TestNG, and basic programming knowledge (e.g., SQL, Java, or Python).
- Solid understanding of Agile methodologies and QA principles.
- Strong analytical, problem-solving, and critical thinking skills with a keen eye for detail.
- Excellent communication, documentation, and organizational skills.
- Ability to work collaboratively in global teams and multitask effectively.
Role Description
This is a full-time hybrid role as a GCP Data Engineer,. As a GCP Data Engineer, you will be responsible for managing large sets of structured and unstructured data and developing processes to convert data into insights, information, and knowledge.
Skill Name: GCP Data Engineer
Experience: 7-10 years
Notice Period: 0-15 days
Location :-Pune
If you have a passion for data engineering and possess the following , we would love to hear from you:
🔹 7 to 10 years of experience working on Software Development Life Cycle (SDLC)
🔹 At least 4+ years of experience in Google Cloud platform, with a focus on Big Query
🔹 Proficiency in Java and Python, along with experience in Google Cloud SDK & API Scripting
🔹 Experience in the Finance/Revenue domain would be considered an added advantage
🔹 Familiarity with GCP Migration activities and the DBT Tool would also be beneficial
You will play a crucial role in developing and maintaining our data infrastructure on the Google Cloud platform.
Your expertise in SDLC, Big Query, Java, Python, and Google Cloud SDK & API Scripting will be instrumental in ensuring the smooth operation of our data systems..
Join our dynamic team and contribute to our mission of harnessing the power of data to make informed business decisions.
This position is responsible for overseeing the testing of software features as part of a collaborative team. This role is responsible for leading quality review of various applications and includes creating test plans and strategy, test cases in partnership with developers, business analysts, and project managers which are used to shape and verify code and check conformance to system requirements. The role relies upon test automation and manual testing tools. The person is to assist in defining QA coding standards and frameworks, and for identifying emerging technologies and evaluating their applicability to the clients business goals.
Responsibilities:
- Review client requirement and provides feedback
- Responsible for creating test plans and strategy
- Reviews and re-evaluates the test strategy to adjust for new information, changing risks, shifting priorities and schedules
- Oversees projects to make sure work is scheduled based on priorities, features, risks, and team strengths and assignment of resources across projects
- Oversees implementation and execution of functional, regression, and acceptance tests
- Assists in test environment setup/teardown, test automation, and exploratory testing
- Oversees the creation and maintenance of test data and test documentation
- Provides suitable solutions for issues/errors based on the understanding of the system and client business processes
- Leads/mentors Test Engineers and shares knowledge to make sure QA staff meets technical qualifications required for their positions. Assists in coaching junior staff, by helping them to make decisions, solve problems, manage meetings and set goals, provide feedback on testing-related tasks, delegates and assigns testing responsibilities
- Assists Manager in setting the direction for quality assurance within the organization
- Assists in recruiting new staff, conducting interviews, and evaluate potential candidates Qualifications:
- Experience in testing various applications, services, and user interfaces
- Experience in test automation and creating repeatable, maintainable, automated test suites
- Should have experience in AI projects.
- Experience managing a team of QA Engineers
- Experience in communicating with clients
- Experience in testing gaming projects.
- Understanding of test-driven development
- Understanding of software development lifecycle and best practices
- Understanding of Agile and Waterfall processes
- Strong knowledge of software quality assurance best practices & methodologies
- Familiarity with various defect management systems
Requirements:
- We are looking for someone with 6 - 7 years of overall working experience in the software environment & 2 -3 years of experience in handling the QA Lead Role.
- Experience in Selenium.
- Ability to communicate technical aspects to people with non-IT background.
- Ability to act as a liaison between QA and development teams
- Ability to ensure that solutions developed by technical teams fit the business needs
- Ability to offer alternative approaches to achieve the client goals
- Ability to analyse complex situations and manage all variables to achieve optimal solutions
- Ability to act on the information provided or get information needed so that decisions for project.
- implementations can be made quickly and effectively.
- Ability to motivate teams.
- Ability to define and prioritize short-term and long-term objectives for the teams and make necessary corrections under changing circumstances
- Ability to communicate in English verbally and in writing Education and Work
- Background in CS, IT or related scientific discipline
- Role: IoT Application Development (Java) Skill Set:
- Proficiency in Java 11.
- Strong knowledge of Spring Boot framework.
- Experience with Kubernetes.
- Familiarity with Kafka.
- Understanding of Azure Cloud services.
1 Experience: 3 to 5 years Location: Bangalore ; Notice period : Immediate Joiners
- Job Description: We are seeking an experienced IoT Application Developer with expertise in Java to join our team in Bangalore. As a Java Developer, you will be responsible for designing, developing, and deploying IoT applications. You should have a solid understanding of Java 11 and the Spring Boot framework. Experience with Kubernetes and Kafka is also required. Familiarity with Azure Cloud services is essential. Your role will involve collaborating with the development team to build scalable and efficient IoT solutions using Java and related technologies.
Roles & Responsibilities
- The role will involve creating and iterating digital products along with the various product teams. No mundane DTP work. The design team is clearly positioned as the voice of the customers.
- Platforms: Mobile and Web
You need to be comfortable in:
- Interacting with real users on a regular basis
- Creatively presenting your case to stakeholders
- Making functional and aesthetic design experiences
- Seeing through the pixel-perfect development of your vision
Ideal Candidate
Along with Design (UX/UI), you need to possess at least 2 of the following skills:
- UX research
- Art and illustration
- Design strategy / Business analysis
- Motion/interaction design
- UX writing
- Front-end development


- Significant experience of working in front-end web development
- Extensive programming experience in HTML5, CSS3, SASS or LESS, and Bootstrap, Foundation or Materialize
- Angular Material, Chart Libraries(D3, Leaflet, Amchart etc).
- Solid understanding and development experience in Angular
- Experience with Typescript
- Experience with tools like Redux, Webpack, Angular CLI and/or Gulp
- Experience consuming REST APIs

He/she should have minimum 3 yrs working experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Open cart, payment gateway integration, experience working on portals.
Responsibilities :
- Execute full lifecycle software development
- Develop, designed well efficient code
- Integrate software components into a fully functional software system
- Fully adaptive to the technology needed for the current project
Required Skills :
- Bachelor/ Master degree from good college.
- Strong knowledge of algorithms, data structure
- Understanding object-oriented programming
- Excellent knowledge of PHP, Mysql, SQL. NoSQL, Mongodb
- Ability & Readiness to work with any technology
- Familiarity with software development methodology and release processes.
- Strong problem-solving skills and excellent communication skills.
Job Type: Full-time
● Good knowledge of Dimensional data warehouse systems
● Reporting data models with SSIS and MS SQL Server
● Knowledge of all aspects of BI preferably data modeling, data
● integration, data analysis, and reporting
● Good working knowledge of MS Azure environment
● Knowledge of BI tools like Tableau or PowerBI
● Good communication skills

