
Job Description
We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts.
Key Responsibilities
Customer Engagement & Support
- Provide first-level support to customers during onboarding, implementation, and post-implementation stages.
- Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach.
Product Understanding & Troubleshooting
- Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality.
- Identify and troubleshoot product issues, escalating to the appropriate internal teams when required.
Documentation & Process Adherence
- Maintain detailed records of customer interactions and resolutions using internal tools.
- Follow defined processes for issue tracking, escalation, and communication.
Internal Collaboration
- Work closely with the product and engineering teams to relay feedback and recurring issues.
- Coordinate with the Customer Success team for smooth handovers and ongoing account support.
Requirements
Education
- Bachelor’s degree in B.Tech, BCA, B.SC or a related field.
Professional Experience
- 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment.
- Experience working in with global clients is an added advantage
- Experience & comfortable working in night shifts.
Skills & Tools
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools.
- Ability to learn and work with web-based platforms and support tools.
Personal Attributes
- Self-motivated with a high sense of ownership and accountability.
- Strong analytical and problem-solving abilities.
- Flexible and willing to work rotational and night shifts as required.
What We Offer
- Competitive compensation and benefits package.
- Opportunity to work with a global SaaS platform impacting enterprise sales teams.
- A collaborative and fast-paced environment with room for learning and growth.
- Cross-functional exposure across product, engineering, and customer success teams.

About SmartWinnr
About
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Job Title : Backend Developer (.NET Core)
Experience : 2 to 5 Years
Work Environment :
- Hybrid model : Minimum 3 days/week from office
- Office Location : Hauz Khas, Delhi
- Flexible working hours based on project needs
Job Summary :
We are looking for a skilled and motivated Backend Developer with 2–5 years of experience, proficient in .NET Core and experienced with cloud platforms (AWS preferred or Azure).
You will be responsible for building scalable backend services and RESTful APIs, integrating with cloud components, and ensuring robust data handling.
Key Responsibilities :
- Design, develop, and maintain robust backend systems using .NET Core 6 or above.
- Develop and manage Web APIs for frontend and third-party integrations.
- Work with cloud infrastructure (preferably AWS: Lambda, EventBridge, SQS, CloudWatch, S3; or Azure: AppService, Functions, AzureSQL, EventHub, Blob Storage).
- Work with databases such as SQL Server, PostgreSQL, and tools like PGAdmin.
- Utilize Entity Framework Core, Dapper, or equivalent ORM tools.
- Collaborate using Git or TFS for version control.
- Develop, debug, and maintain code in Visual Studio.
- Write optimized and scalable SQL queries and stored procedures.
- Participate in code reviews and maintain high code quality.
Required Skills :
- Proficient in .NET Core 6+.
- Experience with RESTful API development.
- Strong command of SQL and relational databases.
- Familiarity with cloud platforms (AWS preferred, Azure acceptable).
- Good understanding of Git/TFS.
- Hands-on experience with tools like Visual Studio, SQL Server, PGAdmin.
- ORM experience with Entity Framework Core, Dapper, or similar.
Nice to Have :
- Exposure to asynchronous processing or event-driven architecture.
- Experience working with Cursor-based data fetching or streaming.

Responsibilities and Duties
- Can work on live projects of international clients.
- Can handle multiple projects
- Error-free coding.
Requirements
- Minimum 3 Years of Experience.
- Extremely fluent in Database performance and tuning
- Knowledge in Web API
- Knowledge in Payment Gateway Integration
- Knowledge in Angular JS
- Good analytical, logic building and problem-solving skills
- Proper Reporting & Documentation
- Experience with Microsoft .NET technologies including, ASP.NET, MVC, Entity Framework
- Proven Skills with C#, SQL JavaScript/HTML, HTML-CSS, AJAX, jQuery, Web Services, etc.
- Excellent research capability.


Knowledge of ASP.NET Web API and best practices for developing web services.
Familiarity with Microsoft Azure environment.
Helpful skills include Microsoft SQL Server SSIS/SSRSGather and evaluate user requirements in collaboration with product owners.
Design, develop, code, test, document, implement, support, and maintain new .NET web applications
as well as changes/fixes/enhancements to existing .NET web applications.
Actively participate in all aspects of new product development and enhancements to existing
applications.
Participating in key internal meetings including weekly status updates and planning sessions.
Documenting ongoing progress, code migrations and status on work assignments (or similar project
management software) and communicates these updates during status meetings.

We are a passionate & dedicated team having fun building something truly unique and believe in working like a sports team optimized for innovation and speed.
Hitwicket is looking for a Passionate candidate who can build a world-class mobile gaming experience for a billion cricket fans. We value your hunger and creativity in helping us build Hitwicket.
Responsibilities:
- Good Knowledge in Sketching and Painting (BFA Preferable).Interpret concept art and sketches to create virtual characters, environments and props
- Follow design guidelines, asset naming conventions and other technical constraints
- Prototype and iterate on models and characters based on feedback from team members
- Optimize, refine and correct model geometry
- Rig models and characters for animation
- Color characters, add Textures and shade the given characters based on the material used
- Create textures that generate visual interest and define the characteristics.
- Generate the output within the time frame by understanding the desired output.
- Create a UV map and Occlusion map
- Work with artists, animators and programmers to execute projects on time
- Keep abreast with the latest developments in 3D design, capture and modeling tools and technologies
Requirements
- Good Knowledge in Sketching and Painting (BFA Preferable).
- Minimum 3 years of experience as a 3D artist(Modeling and texturing)
- Good organization skills.
- Good Knowledge of 3D Modeling, Lighting and Rendering.
- Excellent knowledge of real-time modeling techniques (shaders, PBR, normal, displacement etc. )
- Strong portfolio showing 3D art skills and demonstrating a high level of artistic creativity.
- Strong high & low-resolution modeling and texturing skills.
- Good experience in the video game industry with 3D packages, preferably Maya or 3DSMax & ZBrush.
- Experience working on published mobile games would be a strong advantage.
- College Diploma/Degree in graphic design, 3D, video game development or equivalent training.
Job Description:
- Engages in superior customer service by making information readily available
- Management of content in all social media channels, website and sales collateral
- Persists in sales even in the face of failure
- Demonstrates products and services as deemed necessary by airlines and management
- Schedules appointments and meetings as necessary
- Management of sales questionnaires and answers to questions from clients
- Makes product knowledge readily available to self and other sales people through various resources
- Finds ways to sell products in the face of a down market
- Researches client base to find new types of customers and sells to them accordingly
- Creates a plan for gaining customers and then retaining them based on warranties or guarantees
Candidate Description:
- MBA Graduate with one plus years of experience in Software Product Marketing and Sales.
- Good Analytical and creates a plan for engaging the target market
- Analyzes the competition to create a plan for engagement
- Makes product appeal to the target market
- Optimize the sales process with learnings from each win and loss
- Regularly scans information on the web for ideas on best practices in sales, marketing and product management
- Plans and sets up booths at trade shows and demonstrates the quality or uses of a product
- Demonstrates superior time management skills and meets deadlines
Experience - 4-10yr
Location -Bangalore,Pune,Chennai,Hyderabad
NP - immediate joiner to 30 days
2. Work on building, maintaining, and testing the front-end of the web application
3. Work on taking architectural and design decisions
4. Work on reviewing and approving pull requests
5. Proactively identify and fix any software bugs/improvements
6. Take the initiative to improve the system's software architecture, UI, UX, scalability, and performance
7. Participate in the customer meetings for solution design and technical discussions
8. Help in customer support activities by resolving any technical queries/issues reported by the customer

- 2+ years of software development experience
- Experience designing, implementing and using web services in a Microservice Architecture
- Experience and a good understanding of Node.JS
- Experience in working with any JavaScript frameworks (React, Ember, Knockout, etc.)
- Familiar with relational & non-relational databases such as Postgres, Oracle, SQL Server, MySQL, Dynamo
- Familiar with CI (Continuous Integration) and CD (Continuous Delivery)
- Nice to have - Experience with AWS
- Nice to have - Experience working in an agile development process
- See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
- Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
- Be a perfectionist; you are not satisfied until your code is rock solid
- Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
- See the big picture; we write software to solve real business problems


