
Job Description
We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts.
Key Responsibilities
Customer Engagement & Support
- Provide first-level support to customers during onboarding, implementation, and post-implementation stages.
- Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach.
Product Understanding & Troubleshooting
- Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality.
- Identify and troubleshoot product issues, escalating to the appropriate internal teams when required.
Documentation & Process Adherence
- Maintain detailed records of customer interactions and resolutions using internal tools.
- Follow defined processes for issue tracking, escalation, and communication.
Internal Collaboration
- Work closely with the product and engineering teams to relay feedback and recurring issues.
- Coordinate with the Customer Success team for smooth handovers and ongoing account support.
Requirements
Education
- Bachelor’s degree in B.Tech, BCA, B.SC or a related field.
Professional Experience
- 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment.
- Experience working in with global clients is an added advantage
- Experience & comfortable working in night shifts.
Skills & Tools
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools.
- Ability to learn and work with web-based platforms and support tools.
Personal Attributes
- Self-motivated with a high sense of ownership and accountability.
- Strong analytical and problem-solving abilities.
- Flexible and willing to work rotational and night shifts as required.
What We Offer
- Competitive compensation and benefits package.
- Opportunity to work with a global SaaS platform impacting enterprise sales teams.
- A collaborative and fast-paced environment with room for learning and growth.
- Cross-functional exposure across product, engineering, and customer success teams.

About SmartWinnr
About
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About HighLevel
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Customers
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors. Scale at HighLevel: We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases. About the
Team
Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success
About the Role
● You will lead and mentor a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement.
● You will architect, develop, and optimize scalable solutions using Google Cloud Platform services (or equivalent platforms like AWS), including Pub/Sub, Cloud Tasks, GKE (Kubernetes), and autoscaling mechanisms.
● You will also drive frontend development initiatives using Vue or React, focusing on performance optimization and, if applicable, module federation.
● You will design and optimize database structures and queries, focusing on MongoDB and Firestore, to ensure high performance and scalability.
● You will build and scale platform infrastructure in dynamic, fast-paced environments, ensuring reliability, security, and cost-effectiveness.
● You will collaborate with cross-functional teams to define technical requirements and deliver impactful solutions.
● You will solve complex technical problems, especially under pressure, with a methodical and analytical approach.
● You will stay updated on industry trends and best practices, integrating them into the team's workflows and architectures. Required
Qualifications
● 5+ years of experience in software engineering, with at least 1 year in a leadership role.
● Expertise in Google Cloud Platform services (or equivalent), including hands-on experience with Pub/Sub, Cloud Tasks, Kubernetes (GKE), and autoscaling strategies.
● Strong proficiency in modern frontend frameworks like Vue or React, with a deep understanding of frontend optimization techniques; knowledge of module federation is a plus.
● Advanced knowledge of databases, particularly MongoDB and Firestore, with proven experience in performance optimization.
● Demonstrated success in building and scaling platform infrastructure in high-growth or fast-paced environments.
● Strong analytical and problem-solving skills, with the ability to perform effectively under pressure.
● Comprehensive understanding of system architecture and cloud practices.
● Excellent communication and leadership skills, with a track record of mentoring and developing engineering teams.

Apply Link - https://tally.so/r/wv0lEA
Key Responsibilities:
- Software Development:
- Design, implement, and optimise clean, scalable, and reliable code across [backend/frontend/full-stack] systems.
- Contribute to the development of micro services, APIs, or UI components as per the project requirements.
- System Architecture:
- Collaborate and design and enhance system architecture.
- Analyse and identify opportunities for performance improvements and scalability.
- Code Reviews and Mentorship:
- Conduct thorough code reviews to ensure code quality, maintainability, and adherence to best practices.
- Mentor and support junior developers, fostering a culture of learning and growth.
- Agile Collaboration:
- Work within an Agile/Scrum framework, participating in sprint planning, daily stand-ups, and retrospectives.
- Collaborate with Carbon Science, Designer, and other stakeholders to translate requirements into technical solutions.
- Problem-Solving:
- Investigate, troubleshoot, and resolve complex issues in production and development environments.
- Contribute to incident management and root cause analysis to improve system reliability.
- Continuous Improvement:
- Stay up-to-date with emerging technologies and industry trends.
- Propose and implement improvements to existing codebases, tools, and development processes.
Qualifications:
Must-Have:
- Experience: 2–5 years of professional software development experience in [specify languages/tools, e.g., Java, Python, JavaScript, etc.].
- Education: Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- Technical Skills:
- Strong proficiency in [programming languages/frameworks/tools].
- Experience with cloud platforms like AWS, Azure, or GCP.
- Knowledge of version control tools (e.g., Git) and CI/CD pipelines.
- Understanding of data structures, algorithms, and system design principles.
Nice-to-Have:
- Experience with containerisation (e.g., Docker) and orchestration tools (e.g., Kubernetes).
- Knowledge of database technologies (SQL and NoSQL).
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.

- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
- Deep knowledge of React practices and commonly used modules based on extensive work experience
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Validating user actions on the client side and providing responsive feedback
- Proficiency with JavaScript and HTML5
- Creating custom, general use modules and components which extend the elements and modules of core React
- Delivering a complete front end application


Python. Django Rest Framework experience would be great, but not essential! We prioritise
quality over quantity.
Postgres with InfluxDB, Oracle, MySQL and Redis experience a plus.
Docker, Kubernetes, Helm, OpenShift and associated tooling.
AWS, especially ECS, Lambda, RDS and DynamoDB. Performance and uptime are super
important to us.
The challenge of scaling a global, distributed API to 10,000+ requests per second.
We have SDKs in a bunch of languages, so the more polyglot you are the better.
If you like writing JS and React that would be awesome too.
About APPSeCONNECT:
We are an enterprise committed to the vision of transforming modern-day businesses and amplify their growth trajectory by equipping them with innovative and futuristic tools. With our motto “We Connect. You Grow.”, we aim to help businesses operate more efficiently and grow faster.
Our product APPSeCONNECT is a next generation integration platform which connects various business applications and enables seamless data exchange between them. Trusted by over 800 Businesses across 75 Countries, we have benefitted organizations in their quest for unprecedented growth. To know more details about us, visit us at https://www.appseconnect.com/
APPSeCONNECT is looking for a talented QA automation engineer to design testing procedures for our software applications. This role will be responsible for analysing the functionality of applications and designing automated tests to validate their performance. You will also be required to identify bugs, install databases, and collaborate with the software design team.
Role: QA Automation Engineer
Key Responsibilities:
To ensure success as a QA automation engineer, you should have advanced programming skills, a keen eye for detail, and excellent architectural skills. A skilled QA automation engineer can design and write efficient test procedures for every software application
Roles & Responsibilities:
· Meeting with the product engineering team to discuss verification protocols.
· Identifying software application weaknesses and target areas.
· Sketching out ideas for automated software test procedures.
· Reviewing software bug reports and highlighting problem areas.
· Writing automation scripts and implementing software applications.
· Designing and installing software databases.
· Troubleshooting automation software and finalizing system procedures.
· Identifying quality issues and creating test reports.
· Collaborating with the design team to solve application faults
Requirements:
· 3+years relevant experience working as a QA automation engineer.
· Implementing and maintaining automated test suites for integration tests, API tests, UI tests, and system tests.
· Experience with browser-based UI automation and Selenium/Robot frameworks
· Experience with writing test plans and test cases
· Experience with HTML/CSS/JavaScript and React.js is a plus
· Experience with SaaS environment and/or Cloud Services is a plus
· Experience with API testing.
· Advanced programming skills including automation systems and databases.
· Familiarity with programming script languages including Java, JavaScript and C#..
· Excellent analytical skills.Detailed knowledge of application functions, bug fixing, and testing protocols.
· Strong attention to detail.



Job Location: Chennai
Job Summary
The Engineering Org is looking for a proficient Engineering Manager to join a team that is building exciting
and futuristic Data Products at Condé Nast to enable both internal and external marketers to target
audiences in real time. As an Engineering Manager, you will drive the day-to-day execution of technical
and architectural decisions. EM will own engineering deliverables inclusive of solving dependencies
such as architecture, solutions, sequencing, and working with other engineering delivery teams.This role
is also responsible for driving innovation, prototyping, and recommending solutions. Above all, you will
influence how users interact with Conde Nast’s industry-leading journalism.
● Primary Responsibilities
● Manage a high performing team of Software and Data Engineers within the Data & ML
Engineering team part of Engineering Data Organization.
● Provide leadership and guidance to the team in Data Discovery, Data Ingestion, Transformation
and Storage
● Utilizing product mindset to build, scale and deploy holistic data products after successful
prototyping and drive their engineering implementation
● Provide technical coaching and lead direct reports and other members of adjacent support teams
to the highest level of performance..
● Evaluate performance of direct reports and offer career development guidance.
● Meeting hiring and retention targets of the team & building a high-performance culture
● Handle escalations from internal stakeholders and manage critical issues to resolution.
● Collaborate with Architects, Product Manager, Project Manager and other teams to deliver high
quality products.
● Identify recurring system and application issues and enable engineers to work with release teams,
infra teams, product development, vendors and other stakeholders in investigating and resolving
the cause.
● Required Skills
● 4+ years of managing Software Development teams, preferably in ML and Data
Engineering teams.
● 4+ years of Agile Software development practices
● 12+ years of Software Development experience.
● Excellent Problem Solving and System Design skill
● Hands on: Writing and Reviewing code primarily in Spark, Python and/or Java
● Hand on: Architect & Design end to end Data Pipeline (noSQL databases, Job Schedulers, Big
Data Development preferably on Databricks / Cloud)
● Experience with SOA & Microservice architecture
● Knowledge of Software Engineering best practices with experience on implementing CI/CD,
Log aggregation/Monitoring/alerting for production system
● Working Knowledge of cloud and devops skills (AWS will be preferred)
● Strong verbal and written communication skills.
● Experience in evaluating team member performance and offering career development
guidance.
● Experience in providing technical coaching to direct reports.
● Experience in architecting highly scalable products.
● Experience in collaborating with global stakeholder teams.
● Experience in working on highly available production systems.
● Strong knowledge of software release process and release pipeline.
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move to
invest heavily in understanding this data and formed a whole new Data team entirely dedicated to
data processing, engineering, analytics, and visualization. This team helps drive engagement, fuel
process innovation, further content enrichment, and increase market revenue. The Data team
aimed to create a company culture where data was the common language and facilitate an
environment where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team at
Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and boost
online revenue. We are broadly divided into four groups, Data Intelligence, Data Engineering, Data
Science, and Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create data-driven solutions
for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse forms of
self-expression. At Condé Nast, we encourage the imaginative and celebrate the extraordinary. We
are a media company for the future, with a remarkable past. We are Condé Nast, and It Starts Here.
Requirement:
- Hands-on experience with popular frameworks like Express / Loopback.
- Creating and Integrating backend REST APIs
- Hands-on experience with any RDBMS systems.
- Passionate about building complex systems.
- Should be able to understand project requirements thoroughly.
- A deep understanding of the importance of building maintainable, efficient, clean code, while balancing the urgency of business needs.
- Collaborative attitude and experience working with cross-functional teams.
Responsibilities -
- Responsible for driving & delivering web applications.
- Responsible for architecting, solutioning of the project in the requirement phase;
- Responsible for working with the team & enhancing the collaboration, adding value to the project with critical thinking on project design.
- Responsible for creating and integrating the REST APIs
Good to have -
- Experience with AWS / Azure.
- Experience with CI/CD too
Ø Deliver product value propositions and presentations to customers tuned to customer and industry needs
Ø Attend meetings with sales & business development managers; serve as a technical expert
Ø Put together business cases for the sales teams to support their proposals and assist Sales Team in Qualifying Prospects
Ø Attend to customer requests for information on RFIs and RFPs completion
Ø Provide Product Knowledge Support to the Sales Team
Ø Work closely and collaboratively with customers to position the product
Ø Ensure that the company’s product can deliver on the customer’s requirements.
Ø Work closely with customers to understand and capture detailed technical requirements.
Ø Maintain credibility through best practices knowledge in Sales Enablement space.
Ø Provide ongoing support for customers post implementation by collaboration with engagement managers.
Skills / Attributes Required
- Proven track record in a pre-sales environment within an IT / software solutions business
- Technically skilled with a customer focused mind and excellent communication skills
- Experience in developing and delivering effective presentations
- Ability to work independently and to be proactive
- Excellent analytical and troubleshooting skills
- Willingness to travel within a wide geographical area for client meetings
Responsibilities:
Ø Previous experience working within a MOBILE APP DEVELOPMENT and WEB SOLUTIONS
Ø Must be a subject matter expert with extensive software systems experience.
Ø An ability to communicate technical information to non-technical staff in a way that is easy to understand.
Ø Previous experience working for a competitor in a similar position would be a strong advantage.
Ø Previous experience in handling data in analyzing data details and accuracy and Overseeing data mapping processes
Ø Pre-sales experience in the analytics domain preferable in Banking, Retail or Communications vertical.
Ø Must have a sound technical background
Ø Must be familiar with open-source technology and components.
Ø Working knowledge of big data components
Ø Must be familiar with analytics software architecture
Ø Familiar with data warehouse, data lakes and master data management.
Ø Ability to give convincing presentations and demos in analytics.
Ø Awareness of industry landscape in analytics for banking, retail or Comms.
Qualifications:
Ø Experience in a broad range of Web Solutions and Mobile App development
Ø At least 3 years of experience in technology-related product management, product marketing, operations, sales/account management and/or consulting
-Multinational experience desirable
Ø Bachelors in Computer Science a must; MBA a plus
- Candidates must be fluent in both written and verbal English.
-Self motivated and ability to work/travel independently

