Product Support Engineer Intern

at SmartWinnr

Product Support Engineer Intern

SmartWinnr

Company

Home

Product Support Engineer Intern

at SmartWinnr

Posted by Human Resource

0 - 1 yrs

₹3L - ₹4L / yr

Hyderabad

Skills

Communication Skills

MS-Office

Role Description

We are looking for a proactive and detail-oriented Junior Product Analyst to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs.

This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills.

Key Responsibilities

Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives.
Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments.
Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations.
Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles.
Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness.
Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis.

Requirements

Education

B.Tech, BCA,B.Sc or equivalent degree in a related field.

Professional Experience

0–1 year of experience as a Junior Product Analyst or a similar role.

Skills & Tools

Excellent verbal and written communication skills in English.
Ability to quickly learn and work with platforms like SmartWinnr.
Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint.

Personal Attributes

Highly motivated self-starter with a strong sense of ownership.
Analytical thinker with excellent problem-solving capabilities.
Customer-centric mindset and a passion for delivering high-quality support.

What We Offer

Mentorship and guidance from experienced professionals in a fast-paced SaaS environment.
Exposure to real-world global projects and hands-on implementation experience.
Opportunities to enhance both technical and professional skills.
A collaborative and innovation-driven work culture with continuous learning.

Role Description

Key Responsibilities

Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives.
Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments.
Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations.
Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles.
Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness.
Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis.

Requirements

Education

B.Tech, BCA,B.Sc or equivalent degree in a related field.

Professional Experience

0–1 year of experience as a Junior Product Analyst or a similar role.

Skills & Tools

Excellent verbal and written communication skills in English.
Ability to quickly learn and work with platforms like SmartWinnr.
Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint.

Personal Attributes

Highly motivated self-starter with a strong sense of ownership.
Analytical thinker with excellent problem-solving capabilities.
Customer-centric mindset and a passion for delivering high-quality support.

What We Offer

Mentorship and guidance from experienced professionals in a fast-paced SaaS environment.
Exposure to real-world global projects and hands-on implementation experience.
Opportunities to enhance both technical and professional skills.
A collaborative and innovation-driven work culture with continuous learning.

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Shubham Vishwakarma

Full Stack Developer - Averlon

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About SmartWinnr

Founded :

2014

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

SmartWinnr is a comprehensive mobile-based platform to drive contests, learning and coaching for remote sales teams. We help to: 1. Increase sales performance through versatile sales contests and incentives program 2. Improve product knowledge through better knowledge retention 3. Drive high engagement levels in the field force through gamification SmartWinnr is being used in different industries: Medical Devices, Pharma, Banking, Insurance, Manufacturing and Senior Living

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