Operations Executive

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Project Manager

Job Responsibilities:

• Accomplishes Project objectives by managing team; planning and evaluating Project activities.

• Maintains staff by recruiting, selecting, orienting, and training employee

• Ensures a safe, secure, and legal work environment.

• Develops personal growth opportunities.

• Coaches, counsels, and disciplines team.

• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

• Contributes to team effort by accomplishing related results as needed.

Qualities:

• Performance management

• Project management

• Coaching

• Supervision

• Quality management

• Results driven

• Developing standards

• Foster teamwork

• Handles pressure

• Giving feedback

Educational qualification: • Masters degree in finance or equivalent

• Proficiency in office applications

• Minimum 3 years’ experience

Staff Engineer (Hybris)

Experience- 5.5- 9 years

Location- Remote (Anywhere in India)

 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Experience with Hybris 6.x with knowledge of HYBRIS -B2B-ACCELERATOR, Hybris back-office, Hybris Frontend WCMS cockpit, product cockpit, Hybris, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Slor Customization
• Experience working on core Java, Spring Core, Spring MVC, Unit testing.
• Strong experience in SAP Spartacus or Rule engine and promotions or SAP Commerce Accelerator Storefront
• Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios

RESPONSIBILITIES:

• Analysing the project’s requirements and the ability to convert said requirements into technical documents, design and code
• Implementing design methodologies and tool sets
• Writing well-designed, defect free code which scales well and follows all best practices and guidelines
• Executing the development of software with a strong focus on the security, performance, and robustness.
• Conducting deep level analysis to identify root cause to systematically resolve issues
• Following all defined software configuration management best practices
• Reviewing code to identify issues as well as deviations from best practices
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.

Srijan Technologies is a 18-year-old technology services firm.

For a large part of its life, Srijan has specialised in building content management systems with expertise in PHP-based open-source CMS, specifically Drupal. In recent years Srijan has diversified into

1. Data Engineering using NodeJS and Python,
2. Data Science -- Analytics and Machine Learning and
3. API Management using APIGEE.

Srijan is approx 400 people strong (including some Senior Consultants) Srijans development offices in India are located in New Delhi, Gurugram, Goa, Bangalore and Mumbai, Delhi, Gurgaon and Goa are the largest offices. In addition, a few developers & delivery leads are located in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.

Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.

The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for Honey traceability using Blockchain.

The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBIDTA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.

Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.

Please visit company website for more information http://www.srijan.net/">www.srijan.net

Experience

We are looking for a highly skilled React Native Developer to collaborate with a team of developers to develop and maintain a Frontend Mobile application that will be launched on multiple platforms such as Hybrid Applications. You will be responsible for building native applications with a focus on front-end development. The ideal candidate is an advanced React Native Developer who can build dynamic, high performing, and responsive UI for our web applications.

Responsibilities

• Collaborate with a team of developers and designers to create a web application run on multiple
• Create reusable, effective, and scalable JavaScript code.
• Design the data and presentation layer of the web application’s front-end.
• Use additional JavaScript libraries such as Redux to manage the web application’s state, derive computed data from the state of the system, and make asynchronous API
• Translate the client’s technical requirements into
• Test and update web application so that it can be used on all web

Skills and Qualification 

• English language
• 3+ years of professional experience in Native
• Highly proficient in rendering components with Native
• Highly proficient in JavaScript, modern JavaScript,
• Highly proficient in one or more libraries (e.g. Redux, React Router, etc) for state managing and routing in addition to React.
• Proficient in using Git as a control
• Knowledge of
• Involved in testing of

• The ideal candidate should be a creative problem solver at heart who thrives in a team environment.
• Your role will start with contacting potential learners to set up virtual meetings, counsel the learners and sell the course of Upgrad.

• Design/Execute test cases (manual & automated) and analyze results, cross-browser / cross-device
• Test REST APIs using Postman, automation scripts.
• Review and analyze system specifications  
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Manage bug and support queues for internal customers
• Help troubleshoot issues with strong analytical and problem-solving skills
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements:

• Proven experience as an automated QA tester is a plus
• Proven work experience in software quality assurance  
• Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
• QA experience in Android / iOS apps
• Experience testing API/REST services
• Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
• Familiarity with Agile frameworks and regression testing
• Knowledge of using NoSQL/SQL, JMeter, Selenium
• Experience working in an Agile/Scrum development process
• Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
• Experience with performance and/or security testing is a plus
• Analytical mind and problem-solving aptitude
• Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred