Operations Executive

Job Title : Enterprise Architect

Experience : 10+ Years

Location : Trivandrum / Kochi

Budget : Up to ₹35 LPA

Notice Period : Immediate to 15 Days

Job Overview :

We’re seeking a seasoned Enterprise Architect with strong experience in the BFSI domain to lead enterprise-wide architecture design and technology strategy. The role involves aligning IT with business goals, designing scalable systems, and driving digital transformation across the organization.

Mandatory Skills :

Enterprise architecture (TOGAF/Zachman), cloud architecture, application & infrastructure design, BFSI domain experience, system integration, stakeholder management, and technical leadership.

Key Responsibilities :

• Define and execute enterprise architecture strategy, vision, and roadmap.
• Design architecture across applications, data, infrastructure, and security.
• Lead technical decisions, architecture reviews, and standardization efforts.
• Collaborate with business, IT, and vendor teams to ensure aligned solutions.
• Ensure compliance with security, governance, and regulatory standards.
• Stay updated on emerging tech and recommend innovations.

Required Skills :

• Proven experience in enterprise architecture frameworks (TOGAF/Zachman).
• Strong understanding of cloud, microservices, application development, and data management.
• Experience in automation, CI/CD, and DevOps practices.
• Excellent communication, leadership, and stakeholder management skills.
• Domain expertise in BFSI (Retail/Healthcare is a plus).
• Certifications like TOGAF, CEH preferred.

Job Title : Network Security L3 Engineer

Experience : 5+ Years

Location : Vietnam, Philippines, Indonesia & Remote

Timing : General Shift 

Country : We are currently focusing only on the SEA regions (Vietnam, the Philippines, and Indonesia)

Interview Rounds : 3 Rounds

Job Summary :

We are looking for a skilled Network Security L3 Engineer with 5+ Years of hands-on experience in managing and securing enterprise infrastructure.

The role involves working with firewalls, IDS/IPS, proxies, WAF, and email gateways across technologies like - Palo Alto, Juniper SRX, Fortigate, McAfee, Zscaler, Akamai, and Cisco Ironport.

Mandatory Skills : Palo Alto, Juniper SRX, Fortigate, McAfee IDS/IPS, Zscaler/McAfee Proxy, Akamai WAF, Cisco Ironport, incident response, network security protocols, and AlgoSec.

Key Responsibilities :

• Configure, manage & troubleshoot firewalls (Palo Alto, Juniper, Fortigate).
• Monitor IDS/IPS (McAfee), handle threat alerts & incident response.
• Manage proxy solutions (Zscaler/McAfee) & email gateways (Cisco Ironport).
• Administer Akamai WAF and ensure web app protection.
• Support DDoS protection (Arbor), DNS security (Umbrella), and NAC (Cisco ISE).
• Lead escalations, support audits, and mentor junior engineers.

Must-Have Skills :

• Strong expertise in network security tools & protocols.
• Experience with AlgoSec, FireEye, Cisco ASA/Firepower.
• Solid understanding of security policies and compliance.

Preferred Certifications :

• PCNSA/PCNSE (Palo Alto)
• JNCIA/JNCIP (Juniper)
• ZIA-A/ZIA-P (Zscaler)
• CISSP or equivalent (preferred)

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Strong staff engineer profile

Mandatory (Experience 1): Must have 9+ years in backend engineering with Java, Spring/Spring Boot, and microservices building large and schalable systems

Mandatory (Experience 2): Must have been SDE-3 / Tech Lead / Lead SE for at least 2.5 years

Mandatory (Tech skills 1): Strong in DSA, system design, design patterns, and problem-solving

Mandatory (Tech skills 2): Proven experience building scalable, reliable, high-performance distributed systems

Mandatory (Tech skills 3): Hands-on with SQL/NoSQL databases, REST/gRPC APIs, concurrency & async processing

Mandatory (Tech skills 4): Experience in AWS/GCP, CI/CD pipelines, and observability/monitoring

Mandatory (Communication): Excellent ability to explain complex technical concepts to varied stakeholders

Mandatory (Company): Product companies (B2B SAAS preferred)

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

Strong Enterprise B2B SaaS Sales Profile

Mandatory (Experience 1) – Must have minimum 3+ years of experience in Enterprise B2B SaaS Sales, with a strong focus on end-to-end sales management including prospecting, qualification, solutioning, negotiation, and closure.

Mandatory (Experience 2) - Must have strong hands-on experience in new business acquisition along with exposure to existing account management, including upselling and cross-selling opportunities.

Mandatory (Experience 3) – Must have managed long enterprise sales cycles (6+ months) and independently driven complex, multi-stakeholder deals from discovery to contract signing.

Mandatory (Experience 4) – Must have closed minimum ₹25 Lakhs ARR per deal and managed a portfolio of ₹1 Cr+ ARR (e.g., 4 enterprise deals worth ₹25L+ each).

Mandatory (Industry) – Prior experience in Logistics / Supply Chain SaaS Sales is strongly preferred. Candidates selling supply chain visibility, fleet management, freight tech, ERP, TMS, or related enterprise tech solutions will be highly preferred.

Mandatory (Stakeholders) – Must have experience engaging and negotiating with CXO / Senior Decision Makers (Supply Chain Heads, Logistics Heads, COOs, CIOs, etc.) in enterprise accounts.

Mandatory (Skills) – Strong communication, presentation, solution selling, and negotiation skills with the ability to design client-specific solutions and articulate value propositions clearly.

Mandatory (Tools & Process) – Experience in structured enterprise sales processes, pipeline forecasting, and CRM usage (Salesforce / HubSpot / Zoho or equivalent).

Mandatory (Location) –Candidate must be based out of Mumbai.

Java developer roles will vary greatly depending on companies and job positions. Here are some typical roles and responsibilities of java developers:

• Contribute to all stages of software development lifecycle
• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform with business goals
• Develop and test software
• Identify and resolve any technical issues arising
• Create detailed design documentation
• Propose changes to current Java infrastructure
• Develop technical designs for application development
• Develop multimedia applications
• Write well designed, testable code
• Conducting software analysis, programming, testing, and debugging
• Manage Java and Java EE application development
• Develop documentation to help users
• Transforming requirements into stipulations
• Prepare and produce releases of software components
• Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review

• PIM Repository changes, including adding new fields, enumerations, import/export templates, categories
• Data Load: Import product data and assets from various ERP, DAM, and other enterprise business-critical applications into the PIM application
• Data Syndication: Publishing approved Products in Enterworks PIM to consumer application
• Build PIM solution for Multi-Language data requirements & Publication Catalogs
• Participate in all testing efforts for the PIM application
• Creation, validation, and configuring of the Data Quality and Data governance workflows
• Identifies opportunities to gain efficiencies, automate, and improve data quality
• Actively engages in continuous process improvement
• Perform operations, monitoring, and support for PIM application
• Analyze/Troubleshoot and support any issues related to PIM Solution or Release installations

• 4+ years of Product Information Management (PIM) Developer experience
• Strong SQL query writing skills
• Excellent interpersonal, communication, and team-facilitation skills
• Strong analytical and problem-solving skills
• Familiarity with Agile delivery methods (i.e., Scrum, Kanban)

• Bachelor's degree in business, supply chain, or related major; MBA a plus - Computer Science classes or degree a plus
• PIM/MDM experience with other major platforms (Informatica, Riversand). EnterWorks Enable experience is a big plus

We are looking for a talented Content marketing manager to take full responsibility for our inbound marketing strategies including social media, blogs, and lead generation.

Our ideal candidate is a creative marketing professional, preferably with a writing background. You should be able to develop engaging content to attract and retain customers. For this position, it’s also essential to be up-to-date with new technologies and marketing trends.

Ultimately, you should be able to expand our company’s digital footprint and brand awareness.

• Design content marketing strategies and set short-term goals
• Undertake content marketing initiatives to achieve business targets
• Collaborate with design and writing teams to produce high-quality content
• Develop editorial calendar, delegate tasks, and ensure deadlines are met
• Deliver engaging content on a regular basis and inspire team members
• Edit, proofread and improve the content
• Optimize content considering SEO and Google Analytics
• Analyze web traffic metrics
• Share content through various channels, ensuring a strong web presence
• Receive customer feedback and generate ideas to increase customer engagement