Urgent Opening: Tele Sales Coordinator

About PrintStop Our vision is 'to transform the procurement processes of large enterprises and make happy and efficient workplaces' We are a 16-year-old bootstrapped company, profitable and growing year on year

with a team size of 120. We have carved our niche in the printing and corporate gifting industry with our products and technology-enabled platform solutions (Mandaala). We sell products that include:

1. printed products like business cards, brochures, standees, etc and

2. branded merchandise products: We have logo branding capabilities using technologies like Laser engraving, UV printing, embroidery, etc on 40+ product categories like apparel, bottles, pens, backpacks, etc

Mandaala by PrintStop is a SaaS-based platform for Enterprises and it automates the order-to-delivery workflows for branded merchandise, onboarding kits, stationery, marketing collateral, corporate gifts, and a lot more. Using Mandaala’s digital portals for specific products, large organizations automate the manual effort, eliminate errors in artworks, enable inbuilt approvals, and get complete visibility of spending, thus reducing the effort required by almost 80%. We serve 2 customer segments namely SMEs (to know more visit https://www.printstop.co.in/) and large Enterprises (to know more visit

https://www.mandaala.com/) like Dr. Reddys, Infosys, Tech M, HDFC Life, Deloitte We are an ISO 9001, ISO 27001 and a Great Place to Work Certified company. Our average employee tenure is 5 years. Our people love to grow with us :)

Role Enterprise Sales Manager

The primary responsibility of this role is to convert new customers for Mandaala (the Enterprise division). This typically involves researching and reaching out to prospective companies; pitching our products and solutions and converting them. (our target market is India's top 1000 companies). The role entails engaging with senior (VP and above) stakeholders in the HR, Admin, and Marketing departments of these companies.

Location Mumbai, Pune, Chennai, Hyderabad

Key Responsibilities :

1. Research prospects in target companies

2. Reach out to senior stakeholders using various methods such as emails, social media (LinkedIn), and calls to generate meetings

3. Present and pitch Printstop's products and solutions

4. Engage and build relations with key stakeholders to be able to convert and generate new business.

5. Upsell/cross-sell to penetrate the converted account to increase wallet share

6. Manage and keep the sales data updated in an accurate and timely manner in the CRM

7. Follow the sales processes and participate in ongoing sales and product training

Exposure to working in HRTech, B2B SaaS or gifting/printing company is a plus.

Skillsets:

Primary

1. Self-starter / Self-drive

2. Self Confidence (Senior stakeholder management)

3. Persuasion

4. Business Acumen: Understand customer - product - value proposition

5. Solution / Value-based selling

6. Executive Level Communication (spoken, verbal, listening)

7. Strong attention to detail

8. Strong project/task management

9. Strong time management skills with the ability to multitask

Secondary

1. Negotiation skills

2. Using sales tools, AI & CRM

3. Presentation skills

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

1. To ANALYZE Business Requirements end-to-end & Documenting Requirements
2. Write Good User Stories (Preferably using INVEST techniques)
3. Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs 
4. Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
5. Document requirements by creating use cases, functional and requirement specifications documents
6. Collaborate with internal teams to ensure proper documentation of the product capabilities
7. Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog 
8. Presenting the product capabilities, gathering requirements and identifying gaps 
9. Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
10. Roadmap prioritization, conceptualize new product features, and assist with competitive positioning

You’ll be our: Business Software Team Lead

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be Aligned with: Engineering Manager, Ather Web Stack.

You’ll be a member of:  Software & Intelligence

What you’ll do at Ather:

• Guide development team efforts towards successful project delivery.

• Provide technical leadership to teammates through coaching and mentorship.

• Maintain high standards of software quality within the team by establishing good practices and habits.

• Identify and encourage areas for growth and improvement within the team.

• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web-based business applications.

• Design, develop, and unit test applications in accordance with established standards. Participate in peer-reviews of solution designs and related code.

• Package and support deployment of releases.

• Develop, refine, and tune integrations between applications.

• Analyze and resolve technical and application problems.

• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.

• Adhere to high-quality development principles while delivering solutions on-time and on-budget.

Here’s what we are looking for: 

• Expert level of experience working with technologies like Nodejs and javascript.

• Strong DevOps focus and experience building and deploying infrastructure with cloud deployment technologies.

• Hands-on experience in writing applications at scale.

• Experience with test-driven development and automated testing frameworks.

• Experience with Scrum/Agile development methodologies.

• Expertise with code reviews with a major focus on best performance, scalability, security and future expansion.

• Should have worked on Scalable projects / large applications / Microservices architecture.

• Should have worked primarily on Backend Development projects.

• Good to have Object Oriented Development in languages like Java.

• Familiar with various design and architectural patterns.

• Experience in leading a high performing engineering team of ~5 members.

You bring to Ather:

• 5+ years’ experience as a Software Developer

• Prior experience in a technical leadership position

• College or University degree in Computer Science or a related discipline 

Requirements

• High self motivation to lead & build projects from beginning to end;
• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;
• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;
• Ability to quickly grasp goals and requirements from light specifications;
• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;
• 5+ years of Android experience working in a modern commercial web development environment and shipping solid product;
• Experience in Springboot, Microservices, JPA, oracle database.
• Must have experience in authentication mechanism like LDAP, SSO, any authentication server, role management

Perks

• Ground floor opportunity with the team; shape the strategic direction of the company.
• Work with sharp, motivated and passionate co-workers spread across many regions.
• Rare opportunity to make real positive impact on the world!