Customer Support Executive

We're looking for a React.js Research Engineer at Kitaabh who is passionate about building highly efficient, keyboard-driven interfaces. You'll work on developing custom components while adhering to React.js best practices, ensuring seamless and intuitive user experiences. Join us to innovate and shape the future of accounting software.

Key Responsibilities:

● Ensure performance, strategy and alignment of the company's revenue generating departments

● Establishing guiding sales organizational principles for managing performance

● Mapping key client and agencies in the region for pitching the company's advertising / marketing solutions

● Build trusted relationships, and clearly articulate key value propositions, process and performance for the region

● Manage team and ensure they learn and deliver the set KRA's

● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results

Our Ideal colleague:

● Has grown and managed ad sales revenues

● Is deeply networked with large clients, media / ad agencies in the region

● Is an excellent communicator and operates with lot of trust and confidence

● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content

business

● Wants to make an impact with work and right attitude

● Is a team player

Job Description 

We are looking for a reliable Administration Executive. He will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. The administration executive will ensure smooth running of our company’s office.

Key Responsibilities:

• Admin & daily office facility work
• Ordering Office supplies (stationery, pantry and other inventory)
• Maintenance & repair of Assets/Laptops
• Bills & payment records.
• Supervision & Staffing of the office.
• Tracking budget expenses.

Desired Candidate Profile:

• Good verbal and written communication skills.
• Technical bent of mind to isolate a problem quickly.
• Have proven experience in the same domain.
• Proficient with Microsoft Office, Excel software and phone systems.

Education-

Education: Any Graduate

Different aspects of SEO optimization

- ORM (Online Reputation & Response Management) for the client's account

- live Google Ads projects, keyword research & campaign optimization

- Google my business - handling & optimization

- Hands-on experience in live Social media projects

- preparing daily & weekly client reports Skill

Skill Requirements:

Good command over English both written and verbal

- Good MS Excel skills and exposure to work on Google docs or G-suite

- Focused on delivery - Attention to detail and high on rigor & energy

- Expected to work & contribute individually on modules of a project

- Ability to thrive in a fast-paced environment Basic English literature graduates with an aptitude

for Social Media can also be considered

Title: Art Producer/Senior Art Producer

Main responsibilities:

• Manage the art production of incredibly compelling, high-quality smartphone games.
• Plan and oversee the 2D, 3D, UI, and Technical Art planning using project planning tools like Google or MS Excel sheet.
• Follow the delivery plan and coordinate with art, art leads, design, product, and engineering for deliveries.
• Initiate and track all production processes through art stand up meetings, scrum, or similar approach.
• Ensure timely delivery of art milestones while safeguarding the quality of artwork in accordance with the pre-defined art production schedule.
• Work with art leads and art directors to evaluate and sign-up new outsourcing art and sound vendors.
• Work with vendors to finalize the vendor delivery plan and co-ordinate with vendors for timely deliveries.
• Work with project stakeholders to get their feedback on assets delivered by the vendors, communicate back to the vendors, and get the updated asset deliveries.
• Contribute to improving the quality of our games, the productivity of our art teams, and the efficiency of our art processes.

 Profile / Requirements

• 5-15 years of overall experience in managing Art Production. Min 3 years of relevant experience.
• Candidate must have worked on and have shipped at least 1 game on Play Store or App Store (preferred).
• Must haveexperience in games developed in the Unity game engine.
• Must have experience of working with frontend Unity developers and technical artists, product managers, and game designers.
• Experience in tools like Jira, Slack, Asana, Trello, Monday, Google docs, and Google sheets.
• Experience with asset management tools like AlienBrain or any similar software.
• Extremely strong project management skills and good at planning in all situations.
• Excellent knowledge of game art production pipelines.
• Excellent interpersonal skills, combining leadership and diplomacy.
• Excellent verbal and written communication skills.

• Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)

• Leading a team of Web, SEO, Content and Email experts
• Collaborating with internal departments to facilitate client need fulfillment.
• Present strategies to clients and ensuring timely execution and delivery
• Analyze the effectiveness of strategies implemented
• Time to time recommend, design and implement new projects to increase their ROI
• Set up a list of KPIs to track for each client
• Prepare and present reports on their progress
• Building and maintaining strong, long-lasting customer relationships
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services and upselling them time to time
• Resolving complaints and preventing additional issues by improving processes.
• Keep abreast with new trends in digital technology
• ​Lastly, manage the P/L of the team and accounts assigned

• Knowledge of digital tools and technology
• Understanding and knowledge of websites, search and email
• Experience in customer service
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player & leader
• Good time-management skills and organized
• Great interpersonal and communication skills

Responsibilities

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services

Skills and Qualifications

• Proficiency with JavaScript and HTML5
• Professional, precise communication skills
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ensuring a clear dependency chain, in regard to the app logic as well as the file system
• Ability to provide SEO solutions for single page apps
• Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS
• Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource
• Experience with building the infrastructure for serving the front-end app and assets
• Architecting and automating the build process for production, using task runners or scripts
• Documenting the code inline using JSDoc or other conventions
• Writing extensive unit tests using automated TDD tasks
• Creating e2e test suites for all components, and running them with Protractor (or a well reasoned alternative)
• Creating configuration, build, and test scripts for Continuous Integration environments