
- 2+ years of experience in customer support, preferably within the cryptocurrency or fintech industry.
- Strong communication skills (both verbal and written) with a customer-first approach.
- Ability to troubleshoot and resolve issues efficiently and professionally.
- Proficiency in using support software, CRM tools, and ticketing systems.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work in rotational night shifts as required.

About KoinBX
About
KoinBX is India's most trusted and fastest-growing crypto exchange, dedicated to providing a secure, compliant, and user-friendly platform for crypto enthusiasts and traders across India. As the most trusted and fastest-growing crypto exchange, KoinBX is your gateway to the future of finance, with a user-centric approach, advanced security measures, and an extensive array of cryptos. Our vision is to be the cornerstone of a future where every individual, regardless of background, discovers and harnesses the boundless opportunities of digital assets. KoinBX opens the doors to a future where digital assets play a transformative role in shaping the financial landscape. Our mission is to empower traders by offering a secure and trusted crypto trading platform that is easily accessible to all. We promise to be the gateway ushering in a future of limitless financial possibilities in the realm of digital assets. We provide advanced tools and confidence to navigate the Indian crypto market. We are proud to be 100% compliant with Indian regulations, safeguarding users' funds through robust security measures, including advanced encryption techniques and multi-factor authentication. With over 120 listed cryptos and 150+ active trading pairs, including cryptos like Bitcoin, Ethereum, and Ripple, we provide a comprehensive platform with an intuitive interface, real-time portfolio tracking, and timely price alerts for informed trading decisions. At KoinBX, we offer a wide suite of features designed to meet the diverse needs of both beginner and experienced traders. From instant KYC authentication to low trading fees and high liquidity, our platform is equipped with everything you need to trade cryptos. Join the 5 million+ strong crypto community on KoinBX and begin your crypto journey today. Whether you're a seasoned trader or just getting started, KoinBX is your trusted partner for all your cryptocurrency trading needs.
Candid answers by the company
KoinBX is your gateway to the future of finance, with a user-centric approach, advanced security measures, and an extensive array of cryptos.
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Role & Responsibilities:
- Strong Microsoft Dynamics CRM product experience, ideally with CRM 2016 or 365.
- Have been involved in the delivery of at least five Microsoft Dynamics CRM projects.
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- 3+ Years of experience in .NET, C#, ASP.NET & JavaScript programming.
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ROLE
We’re looking to add a Software Engineer II to an already awesome engineering team for Community. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.
WHAT YOU’LL DO ?
- Develop high-quality code to implement features that help analytics
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WHAT WE ARE LOOKING FOR ?
- A Graduate in Computer Science or equivalent degree
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- Well versed with one or more of these technologies:
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- CSS, TypeScript, Bootstrap, ESLint
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- Programming Languages: Java
- Backend: DropWizard, Spring Boot etc
- Storage: MySQL
- Someone who understands git, pull requests and good software development practices
WHAT WOULD ADD VALUE ?
- Knowledge of one or more of the following:
- GraphQL, Elasticsearch, Redis, MySQL
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- An engineer who writes testable and modular code
- Someone who understands git, pull requests and good software development practices
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YOU BELIEVE
- Programming is not just about writing code, it is about solving user’s problems
- Engineering is about creating meaningful user experience
- Autonomy is awesome and technology will shape the future
WHY SHOULD YOU JOIN OUR TEAM ?
Awesome Culture
- Performance Driven
- Flexible Working hours
Great Benefits
- Health, Dental & Vision insurance
- Gym Allowance
- Well stocked Pantry
- Commute and leave allowance
- Generous leave policy
Competitive Compensation
- Among the best in industry
- Annual bonus
Equal employment opportunity
- Our employment practises
The Role
The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.
Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.
How You Will Make an Impact:
- Understand how the product works and how it is used by customers.
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- Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
- Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
- Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
- Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
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- 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
- Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
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- Understanding of customer support processes and tools.

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- Keeping abreast with the latest technologies and working on your skills regularly.
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- Well-versed in standard frontend framework (ex. ReactJS)
- Understanding of GraphQL APIs.
- Deep understanding of web technologies in various mobile systems
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Good to have
- Experience in the fintech industry
- Experience leading design and implementation of robust and secure web services.
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