Customer support Executive

Role Overview:

We are looking for a skilled DevOps Engineer to join our team. You will be responsible for managing and automating the deployment, monitoring, and scaling of our applications, ensuring high availability, security, and performance. The ideal candidate is passionate about automation, CI/CD, and cloud infrastructure.

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines for development, testing, and production environments.
• Manage cloud infrastructure (AWS, Azure, GCP, or others) and ensure scalability, reliability, and security.
• Automate deployment, configuration management, and infrastructure provisioning using tools like Terraform, Ansible, or Chef.
• Monitor application performance and infrastructure health using tools like Prometheus, Grafana, ELK Stack, or Datadog.
• Collaborate with development and QA teams to streamline workflows and resolve deployment issues.
• Implement security best practices in pipelines, infrastructure, and cloud environments.
• Maintain version control and manage release cycles.
• Troubleshoot and resolve production issues efficiently.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• Proven experience in DevOps, system administration, or cloud engineering.
• Strong knowledge of CI/CD tools (Jenkins, GitLab CI/CD, CircleCI, etc.).
• Hands-on experience with containerization (Docker, Kubernetes).
• Experience with cloud platforms (AWS, Azure, or GCP).
• Scripting skills (Python, Bash, or PowerShell).
• Knowledge of infrastructure as code (Terraform, CloudFormation).
• Familiarity with monitoring and logging tools.
• Strong problem-solving, communication, and teamwork skills.

Preferred Qualifications:

• Experience with microservices architecture.
• Knowledge of networking, load balancing, and firewalls.
• Exposure to Agile/Scrum methodologies.

What We Offer:

• Competitive salary
• Flexible working hours and remote options.
• Learning and development opportunities.
• Collaborative and inclusive work environment.

Key Responsibilities

Develop and maintain scalable fullstack applications.

Collaborate with cross-functional teams to deliver innovative solutions.

Ensure performance optimization and adherence to best practices.

Provide technical leadership and mentorship to junior developers.

Required Skills

Proficiency in: Java, Spring Boot, MySQL, Hibernate, ReactJS

Knowledge of: NoSQL databases

Strong analytical and problem-solving skills

At Better, we are working hard to be the world's most loved skill learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.

-Kunal Sarkar (kunal) was recently Founder & CEO @ Lumosity, a global brain training product & is based in San Francisco. He is passionate about edtech & the holistic learning space.

We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better?http://bit.ly/3rjTllO"> Find out more on what we love, how we build products & books we dig.

Brand:http://pixical.com"> pixical.com

• Better Ed is backed by a top-tier VC firm.

About the role

• Own and drive a full-funnel global paid media strategy. You’ll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
• Experiment and test campaigns. You’ll design and execute on testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
• Analyze, assess performance, and iterate. You’ll analyze performance results, and make recommendations for decisions across spend, targeting, bidding, creative, landing pages, and more.
• Partner and collaborate cross-functionally. You are highly collaborative in your approach, and work closely with your counterparts across design, engineering, growth, and product.
• Be a leader in your craft. You’ll stay abreast of industry best practices, channels, strategies, and identify new opportunities for growth.
• As the senior most member of the Marketing and Growth team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
• Problem solve some of the best consumer marketing problems on a global scale

What are we looking for?

• 5+ years working in the marketing or growth function, preferably in a startup.
• Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
• Hands on experience in Google Adwords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
• Experience in subscription businesses is a bonus (Free to Paid, Recurring constructs). Also, experience in web based marketing (we use app mostly for engagement, and most of our customers convert on the web - both desktop & mweb)
• You are a self-starter and can make decisions on your feet with minimal supervision, end-to-end ownership to drive outcomes.
• You possess deep customer empathy and love getting your hands dirty with data
• We are location agnostic, but in the same time zone (India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
• You are somebody who shares the same http://bit.ly/3rjTllO">ethos.

Bonus.

• You have interests outside work, in art, music, cooking, dance or any other similar skill.

• An initial 30 min call to understand each other at a high level.
• Work on a case study or assignment together to ensure a good match.

JOB DETAILS:

Job Role: Android Developer

Experience: 6-8 years

Location: India (remote)

JOB DESCRIPTION:

1.            Handson exp in Kotlin and Android studio

2.            Good understanding of Core Java

3.            Experience in JSON parsing

4.            Experience in REST API

5.            Experience in Junit test cases

6.            Well versed in Latest Android API version.

7.            Experience in publishing apps to the App Store.

8.            Social Networking site integration

9.            Code version tool – Git and JIRA

10.          Architecture understanding - MVVM, MVP

11.          Strong analytical and debugging skills/ Unit test coverage

12.          Ability to do design and high level architecture

This position demands strong banking /BFSI domain expertise,

precisely retail lending stack.

Senior Presales Manager / Leads.

Work Location : Hyderabad.

Pennant is looking for highly experienced and seasoned Senior Presales Manager to drive the presales function and to support the Sales and Business Development team from functional and solution perspective of Lending Factory which is Pennant's flagship product suite covers the complete loan life cycle. As a senior presales manager, you are accountable for driving the presales life cycle in client acquisition, revenue generation and growth. If you are seasoned professional with excellent understanding of the business application from the functional and technical perspective preferably in the BFSI area, this is an excellent opportunity with tremendous growth potential.

Growth Opportunity:

Banking is the biggest consumer of technology and the share is simply growing. Banks generate maximum profits out of Lending operations hence it’s imperative for them to ensure they use the right business driven technological platforms or solution right from the customer on-boarding, origination, servicing till the closure. In the past few years FI’s have not been able to refresh lending tech stack and that’s leading to challenges, higher operational cost and customer dissatisfaction. However the stupendous growth in lending activities across the segments, markets and LOB’s in the recent times has created once in a decade business opportunity for Pennant. Do you want to be part of our growth story?

Roles & Responsibilities:

·      You have to bring in domain and industry knowledge, share know-how gained through client interactions in a structured way to the product engineering, implementation, sales, marketing and senior management;

·      Role involves gathering market competition and customer information, responding to RFPs/RFIs- Functional/Technical compliances, Solution Preparation, Proposal preparation, as per the timelines of prospect/customer, coordinate with different internal/external teams to identify the business pains to offer a solution in line with the client requirement

·      Work closely with various internal teams to orchestrate the right technical, functional and commercial responses that create differentiated value for Pennant and help winning bids;

·      Take bottom line responsibility for highest possible quality of our responses, presentations and interactions with the prospect;

·      Prepare and present the company and its responses to CXO’s of the prospect;

·      Lead discovery workshops to determine customers business challenges and deliver product demonstrations to align solution with customer needs

·      Collaborate with marketing and take responsibility to build collaterals for specific LOB’s, personas and modules; refresh them on regular basis;

·      Write blogs, whitepapers and contribute content for website/social media as an when required; get noticed;

·      Mentoring and handholding the junior staff and build excellent presales capabilities

·      Deserving candidate would have worked in the past in technical solutions and presales capacity

Skills and Competencies:

·      Great presentation and communication skills is a must;

·      Hunger for world class quality work is expected;

·      Minimum of 5 years plus experience in handling multi-million USD international pursuits;

·      Knowledge of principles and methods for showing, promoting, and selling products or services to the highest possible quality;

·      Deep knowledge of banking applications, hardware and software, including lending business processes and programming;

·      Coordination, presentation skills, objection handling and effective written communication, questioning skills, influencing and personal impact;

·      Excellent intra personal skills and problem-solving skills;

·      Able to persuade client to buy our software;

·      Demonstrating integrity and transparency in the engagement;

Experience & Qualifications:

·      Experience : 8-15 years (I am open to consider Presales Consultants with 4+ years of experience also)

·      MBA graduate from a reputed institute or CA

Job Details:

·      Work Location : Hyderabad .. - 5 days, Work from office, no hybrid now.

·      Territory : Domestic and International Markets

• Attributes: Resourceful, Self-starter, Independent and Self-motivated, Ambitious, Entrepreneurial spirit, Collaborative, Focused

About Pennant:

Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions - HDFC, Bajaj Finserve, LIC HFL, Godrej HFL, RAK Bank, QNB to name a few.

Its suite of future ready lending products and solutions offer banks composable features and scalable capabilities to deliver differentiated loan origination, servicing and collections experiences for their customers. Trusted by leading banks and financial institutions in Asia, Pennant’s award-winning lending platform has managed more than 10 Million loans and facilitates 50 Million loan transactions per year.

Pennant is HQ in Hyderabad and have offices and/ business operations in India, ME, Saudi, Australia, Philippines and UK. We are aggressively expanding across the geographies and adding to our 450+ workforce, spread across multiple locations. Visit us at www.pennanttech.com

As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.

Roles and Responsibilities:

• Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
• Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
• Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
• Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
• Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
• Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
• Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.

Requirements:

• Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
• Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
• Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
• Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
• Proven ability to translate complex data into actionable insights for stakeholders.
• Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
• Comfortable working under tight deadlines and strong attention to detail.
• Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
• Knowledge of GDPR, PECR, and other relevant privacy regulations.