Tele caller

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

Note: Apply only if you have worked minimum of 2 years  in your current organisation 

Basic Qualifications

• Bachelor’s degree in Engineering with specialization in Computer science or related field
• 5+ years of experience as a software engineer in a product development setting
• Love of technology and experience with one or more programming languages from Java, Python, or Go
• Experience in full-stack development including designing APIs and integration patterns, implementing security, implementing frameworks for Unit and End-to-End testing
• Experience with micro-services architecture
• Experience in one or more frameworks like Spring, GRPC, Flask, etc.
• Extensive experience in a test-driven development environment
• Understanding of CI/CD practices including code check-in policies, automated unit tests, automated code deployments, etc.
• Ability to grasp new technologies and use them effectively to create industrial-strength software.
  
  

Preferred Qualifications

• Good communication skills. You can communicate well in the English language with product managers, your team members, and external stakeholders, to understand their needs and convey yours, in a clear, precise manner - verbally, or in writing. 
• Strong collaboration skills. You have demonstrated the ability to work with both - senior & junior technical professionals and get work done. You quickly earn the trust of the people you work with. People enjoy and have fun working with you.
• Deadline oriented. You understand that deadlines are meant to be met. Challenges will surface, and obstacles and roadblocks will cause delays, but you plan for them in advance and still ship your features on time to meet your commitments.
• Bias for action. Your default setting is to take action, and not wait for things to happen. You love to learn about new technologies and advancements in the software industry.

About Company

Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.

About the job

As an Assistant Manager – Finance & Accounts, you would be responsible for managing Accounts payable, Banking & Payments, Monthly Closing and Reconciliations, Statutory Filings - Audit & Secretarial and other related activities.

Roles & Responsibilities:

• Daily & Weekly review - Vendor bills, employee expense reimbursement & other transactions according to stipulated guidelines.

• Preparation of weekly payment tracker file and weekly payment uploads in different banking portals

• Corporate Card transactions review & reconciliations.

• Maintain Fixed Assets Register.

• Coordinating with Account Executives, Vendors & Internal teams on routine stuff

• Weekly & Monthly bank reconciliations in Intacct for all the 5 entities.

• Petty Cash Management & Payouts.

• Imprest Accounts reconciliations.

• Monthly TDS - transaction verification and payments.

• Accruals and Prepaid Exp Tracker - Booking of accounting transactions & completion of reconciliation statement on monthly basis.

• AP Ageing reconciliation with Trial Balance.

• Inter Company reconciliations – monthly.

• Statutory Monthly & Quarterly Tax Returns - Overseas & India (VAT & GST).

• TDS, GST & VAT Returns - Data validation and coordination with consultants for filing

• Foreign Lability & Assets Report (FLA), MSME Returns, MCA filings, APR filings, ROC and other related filings

• Board Minutes - Data sharing and coordination with consultants.

• Tax Returns filings verification.

• Assistance to Internal teams in Annual Audits.

• Project assigned by Finance Head & Finance Manager.

Requirements:

• Master’s Degree in of Commerce (M. Com)

• 7-9 years of relevant experience

• Robust oral and written communication and presentation skills

• High degree of computer literacy, working knowledge of Microsoft Office suite, especially MS Excel

• Experience in any ERP like Quickbooks, Intacct, Tally, Expensify etc.

• Strong attention to deadlines and detail – ability to handle multiple tasks simultaneously.

Position: Business Development Executive

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/

Location: Vijayawada, Andhra Pradesh

Language: English & Hindi

Salary: 2.50 LPA to 4.80 LPA

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Requirements:

• Bachelor's degree in business management, marketing, or related field.

• 0 - 3 years' relevant work experience in business development or similar field preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.

Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends

.Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/

Location: Vijayawada, Andhra Pradesh

Language: English & Hindi

Salary: 5 LPA to 6 LPA

We are looking for a result-driven Team Leader to be responsible for monitoring and

supervising a team of consultants to achieve the organization’s objectives and increase

sales. You will be responsible for providing guidance, instruction, training, and leadership

skills to inspire the team to perform at their optimum. You should create a cohesive team

that works efficiently together to maximize the sales team's potential.

Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Responsibilities:

• Identifies the primary concerns, long-term strategies, and targets to be

assigned to the team members.

• Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes.

• Develops the product sales blueprint, a set of standards for sales associates to

conform to, encompassing lead filtering and deal modeling.

• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities

.Position: Business Development Manager

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/

Location: Vijayawada, Andhra Pradesh

Language: English & Hindi

Salary: 5 LPA to 7.20 LPA

We are looking for a motivated and ambitious Business Development Manager to expand our clientele. You will be responsible for applying different sales strategies and work with dedication to increase sales. Your ultimate goal will be to drive sustainable financial growth by boosting sales and maintaining strong client relationships

.

Requirements:

• Bachelor’s degree in business, marketing or related field.

• 4 - 8 Years of Experience in sales, marketing or related field.

• Strong communication skills and IT fluency.

• Ability to manage complex projects and multi-task.

• Excellent organizational skills.

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

• Proficient in Word, Excel, Outlook, and PowerPoint.

• Comfortable using a computer for various tasks.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers.

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

·      Experience 4 to 8 Years Hands-on development experience with Java/J2EE

·      Knowledge/Work experience on core Java 1.8 features

·      Expertise in Object Oriented Programming, Design Patterns 

·      Knowledge/implementation on SOAP or REST protocol.

·      Working experience on Rest Services, Micro Services

·      Extensive hands-on experience building services using these Spring boot, Hibernate.

·      Capable of writing unit tests and implement best coding practices (Junit/Mockito)

·      Good knowledge of SQL / query optimization

·      Experience with modern JavaScript.

·      Working knowledge and experience with JQuery, Ajax, JSON, CSS, HTML

·      Knowledge on at least one web platform (e.g. Angular, React) is desirable.

·      Experience working in an Agile/Scrum development process

·      Good written and oral communication skills.

·      Strong problem solving and data structure skills.

·      Continuously contribute to team performance improvement and collaboration

·      Collaborate effectively across teams

·      Good to have knowledge on cloud technologies (AWS/Google/PCF)

Required Skills/Qualifications: 

∙         B.Tech/MCA in Comput

Required Skills/Qualifications: 

Any Backend Technology is acceptable

∙         B.Tech/MCA in Computer Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

er Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results