International Voice Process

Job Title: Senior Technical Architect

Location: Ahmadabad

Employment Type: Full-time

Experience Level: 10+ Years

Key Responsibilities

1. Architecture & Design

·        Develop end-to-end architecture blueprints for large-scale enterprise applications.

·        Define component-based and service-oriented architectures (Microservices, SOA, Event-Driven).

·        Create API-first designs using REST, GraphQL, and gRPC with clear versioning strategies.

·        Establish integration patterns for internal systems, third-party APIs, and middleware.

·        Design cloud-native architectures leveraging AWS, Azure, or GCP services.

·        Define coding guidelines, performance benchmarks, and security protocols. Participate in POC projects to evaluate new tools and frameworks.

2. Performance, Security, & Scalability

·        Implement caching strategies (Redis, Memcached, CDN integrations).

·        Ensure horizontal and vertical scalability of applications.

·        Apply security best practices: OAuth 2.0, JWT, SAML, encryption (TLS/SSL, AES), input validation, and secure API gateways. Set up application monitoring and logging using ELK, Prometheus, Grafana, or equivalent.

3. DevOps & Delivery

·        Define CI/CD workflows using Jenkins, GitHub Actions, Azure DevOps, or GitLab CI.

·        Collaborate with DevOps teams for container orchestration (Docker, Kubernetes).

·        Integrate automated testing pipelines (unit, integration, and load testing).

Required Technical Skills

Programming & Frameworks:

·        Expertise in one or more enterprise languages: Core, Node.js.

·        Strong understanding of front-end technologies (Angular, React) for full-stack integration.

Architecture & Patterns:

·        Microservices, Domain-Driven Design (DDD), Event-Driven Architecture (EDA).

·        Message brokers and streaming: Kafka, RabbitMQ, Azure Event Hub, Azure Service Bus.

Databases & Storage:

·        Relational DBs: PostgreSQL, MySQL, MS SQL Server.

·        NoSQL DBs: MongoDB.

·        Caching layers: Redis, Memcached.

Cloud & Infrastructure:

·        Azure (App Services, Functions, API Management, Cosmos DB),

Security:

·        OAuth 2.0, SAML, OpenID Connect, JWT. Secure coding practices, threat modelling, penetration testing familiarity.

DevOps & CI/CD:

·        Azure DevOps, GitLab CI/CD.

·        Docker, Kubernetes.

Testing & Quality Assurance:

·        Unit testing (JUnit, NUnit, PyTest, Mocha). Performance/load testing (JMeter, Locust).

Monitoring & Observability:

·        Azure Monitoring, App Insight, Prometheus, Grafana

Preferred Skills & Certifications

·        Microsoft Certified: Azure Solutions Architect Expert,

·        Exposure to AI/ML services and IoT architectures.

KPIs for Success

·        Reduced system downtime through robust architecture designs.

·        Improved performance metrics and scalability readiness.

·        Successful delivery of complex projects without major architectural rework.

·        Increased developer productivity through better standards and tools adoption.

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

Storytelling platforms have not evolved with smartphones, as we still consume stories being passive observers. At Raidenbit, we are building http://onelink.to/kahaniboxapp">KahaniBox - The Netflix for interactive fiction in Indian languages. We create stories with immersive roleplay experiences that allow the audience to control how the stories unfold and end. And while doing that, we are solving some fascinating problems around decoding human psychology and understanding our audience’s content tastes using engineering and data science.

We are looking for an Engineering Head to join our founding team and drive the vision and architecture for scaling KahaniBox to 100M+ monthly users.

You will:

• Recruit and manage world-class engineering talent both in India and abroad.
• Lead the development of our content creation engine, recommendation engine, and content insight engine. 
• Prototype and implement new product ideas and initiatives around increasing revenue, user retention, content consumption, etc.
• Implement and continuously improve processes for high-velocity engineering, including DevOps, testing, CI/CD, PRs, etc.
• Keep technical debt under control by reinforcing and evolving our engineering culture, which values code reviews, high test coverage, and adequate documentation.

You have:

• 7+ years of engineering experience in scaling, optimizing, and rewriting significant systems. Bonus points for gaming/media-tech experience.
• 3+ years of team management experience. 
• Strong team-building and empowering skills - you excel in hiring and mentoring high-performing engineering teams.
• Exceptional competencies in data structures, algorithms, software design, and OOP.
• Experience with at least one Cloud Providers: GCP, AWS, or Azure.
• Experience in building data pipelines and implementing event-driven architectures.
• Strong bias to ship early and iterate quickly with data.
• Intermediate understanding of Machine Learning.

Job description

About Us:

We are a leading organization that specializes in providing professional training in specific ERP tools with primary focus in SAP tailored for application across diverse industries. We empower individuals and businesses to thrive in the digital era through comprehensive and practical training programs.

Key Responsibilities:

1. Content Creation:

- Develop high-quality and engaging content for various digital platforms, including blog posts, articles, ebooks, and social media posts.

- Collaborate with subject matter experts to create educational content that aligns with the needs of our target audience.

2. Digital Campaign Management:

- Plan, execute, and optimize digital marketing campaigns across platforms such as Google Ads, social media, and email to drive awareness and lead generation.

- Monitor campaign performance, analyze data, and provide actionable insights for continuous improvement.

3. SEO Strategy:

- Implement SEO best practices to enhance the visibility of our training programs in search engine results.

- Conduct keyword research and optimize website content for search engines.

4. Social Media Management:

- Manage and grow our social media presence by creating and curating content, fostering community engagement, and driving conversations relevant to our industry.

5. Email Marketing:

- Develop and execute email marketing campaigns to nurture leads, promote events, and share valuable content.

- Segment and target audiences to maximize the impact of email communications.

6. Collaboration and Cross-functional Communication:

- Collaborate with internal teams, including Sales and Product Development, to align marketing efforts with business goals.

- Stay updated on industry trends and competitors to ensure our marketing strategies remain innovative and effective.

Qualifications and Experience:

- Proven experience in digital marketing, with a focus on content creation and strategy.

- Familiarity with digital tools and technologies relevant to the training industry.

- Strong writing and editing skills with the ability to create engaging and informative content.

- Proficiency in SEO, social media management, and email marketing platforms.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Excellent communication and collaboration skills.

Expected Start Date: 01/03/2024

Job Types: Full-time, Permanent

Salary: ₹8,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Digital marketing: 1 year (Required)

Ability to Commute:

• Kolkata, West Bengal (Required)

Ability to Relocate:

• Kolkata, West Bengal: Relocate before starting work (Required

Srijan is hiring for the position of Senior JavaScript Developer (React & Node)

with a remote working option.

Skills Required:

• Minimum 3-5 years of experience as a Front-end Developer

• Possess Responsive/Mobile Design Skills

• Knowledge of Cross-Browser Development

• Knowledge of JavaScript frameworks like NodeJS, ReactJS etc.

• Worked on Front End Frameworks like Bootstrap

• Worked on markup languages like HTML, HTML5

• Worked on JavaScript, CSS, and jQuery

• Excellent knowledge of browser troubleshooting and debugging practices and techniques

• Knowledge of some SEO principles

• Knowledge of graphics software such as Adobe Suite, Photoshop, etc.

• Sense of ownership and pride in your performance and its impact on the company’s success

• Critical thinker and problem-solving skills

• Team player

• Good time-management skills

• Good interpersonal and communication skills

What we look for: 

We are looking for an associate who will be doing data crunching from various sources and finding the key points from the data. Also help us to improve/build new pipelines as per the requests. Also, this associate will be helping us to visualize the data if required and find flaws in our existing algorithms. 

Responsibilities: 

• Work with multiple stakeholders to gather the requirements of data or analysis and take action on them. 
• Write new data pipelines and maintain the existing pipelines. 
• Person will be gathering data from various DB’s and will be finding the required metrics out of it. 

Required Skills: 

• Experience with python and Libraries like Pandas,and Numpy. 
• Experience in SQL and understanding of NoSQL DB’s. 
• Hands-on experience in Data engineering. 
• Must have good analytical skills and knowledge of statistics. 
• Understanding of Data Science concepts. 
• Bachelor degree in Computer Science or related field. 
• Problem-solving skills and ability to work under pressure. 

Nice to have: 

• Experience in MongoDB or any NoSql DB. 
• Experience in ElasticSearch. 
• Knowledge of Tableau, Power BI or any other visualization tool.