Content Team Lead

🧾 Job Description – Technical Writer

Position Title: Technical Writer

 Department: Business Solution Group

 Reports To: BSG Head

 Location: Onsite (Mumbai)

 Employment Type: Full-time

Role Summary

We are looking for a detail-oriented Technical Writer who will be responsible for creating, curating, and maintaining high-quality technical documentation for our products, APIs, integrations, and deployment guides. The ideal candidate will collaborate with engineering, product, QA, and customer support teams to translate complex technical concepts into user-friendly content for internal and external stakeholders.

Key Responsibilities

●    Create and maintain detailed technical documentation including:

○    API guides (Swagger/OpenAPI)

○    Product manuals

○    Integration documents

○    Deployment & configuration guides

○    Architecture diagrams and functional flows

●    Collaborate with engineering and product teams to understand features, flows, and business logic

●    Coordinate with SMEs (developers, QA, infra) to extract technical insights

●    Own version control of documents for each release or sprint

●    Maintain documentation repository (e.g., Confluence, GitHub, Notion)

●    Ensure all customer-facing documents are reviewed and approved before release

●    Translate engineering JIRA tickets and release notes into readable, structured release documentation

●    Align documentation structure with ISO/Infosec and compliance audit requirements

●    Proofread and review documents for grammar, formatting, and consistency

●    Create templates and documentation standards to be followed across teams

Required Skills & Qualifications

●    3–5 years of experience as a Technical Writer, preferably in software, fintech, or BFSI

●    Strong command of English language (grammar, structure, clarity)

●    Experience in creating API documentation (Swagger/OpenAPI/Postman)

●    Proficiency in documentation tools like MS Word, Confluence, Markdown, Google Docs, etc.

●    Basic understanding of software development life cycle (SDLC) and Agile

●    Ability to read/understand code snippets and translate technical details clearly

●    Ability to handle multiple priorities

●    Familiarity with versioning tools (Git), JIRA, and RESTful APIs

●    Bachelor’s degree in English, Technical Communication, Engineering, or related field

Nice to Have

●    Experience in documenting cloud-based SaaS systems

●    Exposure to fintech/banking APIs and workflows

●    Knowledge of JSON, YAML, and Postman collections

●    Working knowledge of video-based documentation or walkthroughs

UKG is looking to hire a Lead Software Engineer to join our extremely talented Data Science team. As a Lead Software Engineer at UKG, you’ll be embedded on the Data Science team where you can work on the next generation AI Platform. You’ll get to work directly with other Engineers, Software Testers, Business Analysts, Product Managers, and Directors, all of whom make up the team. In this highly collaborative environment, you will have the opportunity to grow as a software engineer, and even help mentor others.

This position requires excellent object-oriented programming skills and knowledge of design patterns. They will be involved in the deployment of our AI Platform/Services solution on the cloud. The job requires you to be able to design, develop, troubleshoot, and debug complex software applications at the enterprise level. We are looking for a software engineer who is passionate about programming and truly enjoys what they do. The ideal candidate for the Python Engineer position is someone who has a can-do attitude and is an innovative thinker.

UKG works in an agile environment where there are daily stand-ups, code reviews, and constant communication within each self-managed cross-functional team. The ability to communicate effectively with Business Analysts and Software Testers, as well as work closely with other team members are key components for success in this position.

Primary Responsibilities:

• Collaborate with members of the team to solve challenging engineering tasks on time and with high quality.
• Engage in code reviews and training of team members.
• Support continuous deployment pipeline code.
• Situationally troubleshoot production issues alongside the support team.
• Continually research and recommend product improvements.
• Create and integrate features for our enterprise software solution using the latest Python technologies.
• Write web services, business objects, and other middle-tier framework using Python
• Actively communicate with team members to clarify requirements and overcome obstacles to meet the team goals.
• Leverage open-source and other technologies and languages outside of the Python platform.
• Develop cutting-edge solutions to maximize the performance, scalability, and distributed processing capabilities of the system.
• Provide troubleshooting and root cause analysis for production issues that are escalated to the engineering team.
• Work with development teams in an agile context as it relates to software development, including Kanban, automated unit testing, test fixtures, and pair programming.

Qualifications

• 5-8 years experience as a Python developer on enterprise projects using Python, Flask, FastAPI, Django, PyTest, Celery and other Python frameworks.
• Software development experience including: object-oriented programming, concurrency programming, modern design patterns, RESTful service implementation, micro-service architecture, test-driven development, and acceptance testing.
• Familiarity with tools used to automate the deployment of an enterprise software solution to the cloud, Terraform, GitHub Actions, Concourse, Ansible, etc.
• Proficiency with Git as a version control system
• Experience with Docker and Kubernetes
• Experience with relational SQL and NoSQL databases, including MongoDB and MSSQL.
• Experience with object-oriented languages: Python, Java, Scala, C#, etc.
• Experience with testing tools such as PyTest, Wiremock, xUnit, mocking frameworks, etc.
• Experience with GCP technologies such as BigQuery, GKE, GCS, DataFlow, Kubeflow, and/or VertexAI
• Excellent problem solving and communication skills.

About Us

Zentosys Solutions Pvt. Ltd. is a technology-driven IT services company specializing in modern web and mobile application development. We empower businesses worldwide with innovative, scalable, and efficient software solutions. Be a part of our dynamic team and contribute to building impactful digital products.

Responsibilities

• Develop, maintain, and optimize full-stack applications using modern technologies.
• Implement backend logic using Node.js, TypeScript, and frameworks like Express.js or NestJS.
• Build intuitive, responsive, and high-performance frontend applications using React.js, Next.js, or similar frameworks.
• Design and integrate RESTful APIs and ensure seamless communication between front-end and back-end systems.
• Utilize CI/CD pipelines for automated deployment and continuous integration.
• Manage and optimize cloud infrastructure using AWS services.
• Debug, troubleshoot, and ensure application reliability and performance across the stack.
• Design database schemas and manage MongoDB for efficient data handling.
• Collaborate with cross-functional teams, including DevOps, designers, and product managers, to deliver high-quality solutions.
• Stay updated with the latest technologies, frameworks, and best practices in software development.

Requirements

• Experience: 2+ years in full-stack development.
• Strong expertise in Node.js, TypeScript, and backend frameworks like Express.js, NestJS, or Fastify.
• Proficiency in frontend technologies like React.js, Next.js, HTML5, CSS3, and JavaScript (ES6+).
• Hands-on experience with CI/CD pipelines and tools such as Jenkins, GitHub Actions, GitLab CI, or similar.
• Practical knowledge of AWS services, including EC2, S3, RDS, Lambda, and IAM.
• Experience with database schema design and management using MongoDB.
• Strong problem-solving skills with a logical and analytical approach to challenges.
• Familiarity with Git for version control and collaboration in a team environment.
• Excellent communication and teamwork skills to contribute effectively in a collaborative setting.

Preferred Skills

• Exposure to GraphQL for API development.
• Knowledge of Docker and container orchestration.
• Familiarity with Serverless Framework for deploying cloud-native applications.
• Experience with testing frameworks like Jest, Mocha, or Cypress.
• Understanding of state management libraries like Redux, Zustand, or similar.
• Hands-on experience with Terraform or other infrastructure-as-code tools.

What We Value

• Problem Solvers: Professionals who can tackle challenges with creativity and precision.
• Team Players: Individuals who thrive in a collaborative, dynamic environment.
• Growth Mindset: Developers who are eager to learn, adapt, and grow with the organization.

What We Offer

• Competitive salary in the range of ₹6 LPA to ₹15 LPA based on skills and experience.
• Work on diverse and impactful projects for a global clientele.
• A culture that encourages innovation, professional growth, and skill enhancement.
• Flexible working hours and a healthy work-life balance.
• Exposure to cutting-edge technologies and tools.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Full-stack development: 2 years (Required)

Work Location: In person

Expected Start Date: 05/02/2025

Requirements

Must have (1.5 - 10) years of experience in front end development in an internet startup

Deep knowledge of Angular practices and commonly used modules based on extensive work experience

Proficiency with javascript and html5

Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30 fps at all times

Thorough understanding of the responsibility of the platform, database, API, caching layer, proxies and other web services used in the system

Creating custom general use modules and components which extend the elements and modules of core Angular

Ability to understand business requirements and translate them in to technical requirements

Roles and responsibilities

Delivering a complete front end application

Ensuring high performance on mobile and desktop

Writing tested, idiomatic and documented Javascript, HTML, CSS

Co-ordinating the workflow between graphic designer, HTML coder and yourself

Cooperating with the back end developer in the process of building restful API

Communicating with external webservices

Ensure high quality graphic standards and high consistency

Stay up to date on emerging technologies

Write functional requirement documents and guides

Must have skills (Angular 6, CSS, HTML, Javascript (ES5 and ES6), rest ful API, Product company / startup experience)

• You have 2+ years of experience with production GCP/AWS; Experience with Kubernetes is a plus
• You have conducted penetration testing using different tools like Backtrack and Metaspoilt
• You have experience in developing security training and guiding the internal development teams
• You design and implement best practices concerning information security
• You can create programs to implement Identity and Access Management
• You have to develop automated security testing.
• You have to triage security issues and provide recommended fixes.
• You have conducted vulnerability assessments using various open-source and commercial tools.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company.

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions