Content Team Lead

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

About Company

Our client is a leading global co-educational day and boarding school for ages 2-18 having it’s first campus in India based out of Pune. The school will follow the English National Curriculum and IGCSEs with students progressing to the IB Diploma Programme offering unparalleled excellence in sports, music, and the arts.

Key Responsibilities

• Handle end-to-end HR operational processes in the school.

• Proven work experience as a Senior Executive HR or similar role.

• Managing the employees’ on boarding and induction process. Responsible for issue of Offer Letters, Appointment Letters, ID Cards and Visiting Cards, etc.

• Prepare and maintain staff records in the file and in HRMS.

• Coordinating for documentation relating to VISA, FRRO and maintaining the records.

• Organise and work independently on multiple tasks to complete assignments within specified deadlines. Prepare HR related MIS reports.

• Co-ordination with other departments for closure of any issue and to work on central / cross functional projects. Foster healthy employee relations.

• Assist in day to day operations of the HR functions and duties. Manage salary and contract-related matters. Information about Health Insurance of the staff members.

• Timely payroll processing by collating, preparing and providing the monthly attendance and leaves inputs as per the format and within the timelines established.

• Manage Statutory Compliance (EPF, ESIC, Gratuity) and coordinate with Finance Team for the same.

• Prepare various compensation related reporting and analysis, HR budget and trends analysis. Support the preparation of the salary review process.

• Extracting and analysing data from HR systems and preparing simple to complex reports.

• Conduct exit interviews and complete separation formalities. Exit formalities and Full & Final Settlement Process.

• Coordinating with the facility management contractors for invoices, payments, etc.

• Hospitality for Visitors and New Staff.

Requirements:

• Graduate/Postgraduate- MBA-HR

• Work experience for an International School

• 2-3 years and above of relevant experience

• Excellent verbal and written fluency in English and Hindi.

• Related working experience as Executive Assistant in other international schools or companies is preferred.

• Good communication and coordination skills. 

• Good organisation skills.

• Proficiency in Microsoft 365 (Word, Excel, Outlook, Sharepoint, OneNote, etc)

• The role demands a multitasker who can effortlessly liaise with all the other teams, efficiently manage the roles and duties within the team, and finally get the job done well in time.

• Sources and listens to all points of view and respects differing opinions when developing solutions. Should be very organized, process driven and a team player.

• Personal integrity, accountability and credibility.

• Strong mind-set for continuous improvement to meet or exceed expectations. 

• Time management and ability to multi-task and prioritize, ability to work under pressure.

• Discrete and sensitive to confidentiality.

• Responsible, self-motivated, detailed-minded, professional, organized, independent and mature.

• Good team player as well as good team leader.

• You must know the in and out of JavaScript to design optimized and modular components that need to be used across our platform.
• You must be well versed in the React/Redux framework.
• Strong understanding of semantic HTML/HTML5, CSS/CSS3
• Experience in setting up the full UI workflow layer right from Development, Testing, Building, and Deployment.
• Good understanding of MVC architecture.

• Experience in frameworks like Bootstrap, Foundation, and CSS pre-processors like SASS and LESS.
• Exposure to page speed improvement techniques.
• Exposure of building responsive websites at scale.
• Prior work experience in Angular, Backbone, React

• Reach at 91 084 76999

Location: HSR Layout, Bangalore

About Contlo:

Contlo is an AI native marketing platform that enables modern fast-growing businesses to leverage their brand's own generative AI Model to run & optimize end-to-end marketing. Help them drive customer retention via personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across customer touchpoints.

Contlo is the global leader in AGI(Artificial general intelligence) tech by operating at both application layer and also in the AI infra layer(SuperAGI). We have leading ai researchers and engineers working to build new foundational model & other autonomous agentic capabilities

Immediate / Early Joining Required

Job Description:

As a UI/UX Designer, you will be responsible for creating intuitive and visually appealing user interfaces that enhance user experience and drive engagement. You will collaborate with cross-functional teams to design and implement innovative solutions that meet user needs and business objectives.

Key Responsibilities:

1. Develop user interface designs for web and mobile applications that align with brand guidelines and usability best practices.

2. Conduct user research, usability testing, and analysis to gather insights and feedback for design improvements. 3. Create wireframes, prototypes, and mockups to visualize design concepts and interactions.

4. Collaborate with product managers, developers, and stakeholders to ensure design feasibility and alignment with project goals.

5. Optimize designs based on user feedback, analytics data, and industry trends to enhance user satisfaction.

6. Stay updated on emerging design trends, tools, and technologies to continuously improve design processes.

7. Maintain design consistency across platforms and products to provide a seamless user experience.

Qualifications:

• Bachelor's degree in Graphic Design, Interaction Design, or related field.

• Proven experience in UI/UX design for web and mobile applications.

• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar software.

• Strong understanding of user-centered design principles and usability best practices.

• Excellent communication skills and ability to present design concepts effectively.

• Portfolio showcasing a range of UI/UX projects demonstrating creativity, problem-solving skills, and attention to detail.

Join our team as a UI/UX Designer and contribute your creativity and expertise to deliver exceptional user experiences that drive product success and customer satisfaction.

Looking for technical lead in .Net who are having good experience in .net Domain with cloud platform along with data structure and algorithms.

looking only for immediate joiners in Hyderabad region.