Content Team Lead

EXCITED ABOUT YOUR TASKS?

We are seeking a proactive and dynamic Talent Acquisition Executive with 2+ years of experience

in handling IT and Non-IT recruitment. The ideal candidate should be skilled in end-to-end

recruitment, stakeholder management, and ensuring timely closures while delivering a great

candidate experience.

Responsibilities:

● Manage the complete recruitment lifecycle from sourcing, screening, and interviewing to

offer management and onboarding.

● Source candidates through job portals, social media, networking, references, and other

innovative channels.

● Work on diverse requirements across IT and Non-IT roles.

● Coordinate with hiring managers to understand role requirements and develop effective

sourcing strategies.

● Maintain candidate pipelines for critical and recurring roles.

● Ensure smooth candidate experience through timely communication and feedback.

● Track recruitment metrics (TAT, offer-to-join ratio, etc.) and provide regular reports.

● Collaborate with HR team on employer branding initiatives.

Must Have:

● Bachelor’s degree in HR, Business, or related field.

● 2+ years of proven experience in IT and Non-IT recruitment (agency or corporate).

● Strong knowledge of sourcing techniques, Boolean search, and market mapping.

● Excellent communication and interpersonal skills.

● Ability to work in a fast-paced environment with multiple stakeholders.

Jain Software is a leading software development company that specializes in creating innovative and cutting-edge software solutions for businesses. We are currently seeking a highly skilled and experienced Software Project Manager to join our team. As a Software Project Manager, you will be responsible for overseeing the planning, execution, and delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards.

Responsibilities:

1. Project Planning and Scope Definition:

• Collaborate with stakeholders to define project objectives, requirements, and deliverables.
• Create and maintain project plans, including timelines, milestones, and resource allocation.
• Conduct feasibility studies and risk assessments to identify potential project constraints and develop contingency plans.
• Define project scope and ensure alignment with customer expectations.

1. Team Management and Leadership:

• Lead a team of software developers, designers, and testers, fostering a collaborative and productive work environment.
• Assign tasks, set priorities, and provide guidance to team members to ensure timely project execution.
• Conduct regular team meetings to track progress, address issues, and ensure effective communication.
• Mentor and coach team members to enhance their technical skills and professional growth.

1. Project Execution and Monitoring:

• Monitor project progress, identify deviations from the plan, and implement corrective actions as needed.
• Coordinate with cross-functional teams to ensure seamless integration of software components.
• Conduct quality assurance checks and ensure adherence to coding standards and best practices.
• Track and manage project risks, issues, and dependencies to minimize disruptions and maximize project success.

1. Stakeholder Communication:

• Act as the primary point of contact for project stakeholders, including clients, senior management, and internal teams.
• Provide regular project status updates, including progress reports, risk assessments, and budget summaries.
• Manage customer expectations by ensuring clear and timely communication regarding project scope, timelines, and deliverables.
• Proactively address stakeholder concerns, resolving conflicts, and facilitating effective decision-making.

1. Continuous Improvement and Best Practices:

• Identify areas for process improvement and implement best practices to enhance project management methodologies.
• Foster a culture of continuous learning and innovation within the project team.
• Stay updated with the latest industry trends, technologies, and tools to drive efficiency and effectiveness.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience (X+ years) as a Software Project Manager or in a similar role.
• Strong understanding of software development methodologies, processes, and best practices.
• Proficiency in project management tools and software, such as JIRA, Trello, or Microsoft Project.
• Excellent leadership and team management skills, with the ability to motivate and inspire team members.
• Strong problem-solving and decision-making abilities, with a proactive and results-oriented approach.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• PMP or PRINCE2 certification is a plus.

Joining Jain Software as a Software Project Manager provides an exciting opportunity to work on challenging projects, lead a talented team, and contribute to the success of our software solutions. If you are passionate about software development, have a track record of delivering successful projects, and thrive in a dynamic and collaborative environment, we would love to hear from you.

• • 3+ years of web development experience using LAMP stack or Node.js or similar web technologies 
• • Well-versed with front-end code in HTML5, CSS3, Javascript, React.js with familiarity in various frameworks and template languages 
• • Possess strong understanding of Object-Oriented Programming, especially in PHP 
• • Proficient with database design, optimization and tuning in MySQL or MongoDB 
• • Experience in design patterns, unit testing, automation techniques (Selenium WebDriver) 
• • Exposure to Amazon Web Services (EC2, S3, EBS, RDS, SQS, Redshift, etc.) 
• • Exposure to Docker and Kubernetes 
• • Exposure to collaborating tools like GitHub, JIRA, Confluence 
• • Experience in frameworks such as Symfony 2, Express.js, or proven ability to learn on the job 
• • Experience in Microservices and REST architecture 
• • Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery 
• • Self-motivated, fast learner, detail-oriented, team player and a sense of humor 

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.