HR Manager

                               Key Responsibilities: 

• Develop and execute digital marketing strategies to increase brand awareness and online engagement. 

• Manage and optimize company social media platforms (LinkedIn, Facebook, Instagram, Twitter, etc.). 

• Create, curate, and publish engaging content for digital channels. 

• Perform keyword research and implement SEO strategies to improve website ranking. 

• Manage email marketing campaigns and newsletters. 

• Edit and produce high-quality videos for marketing campaigns and social media. 

• Collaborate with internal teams to align marketing strategies with business goals. 

• Stay updated with industry trends and emerging digital marketing technologies. • Handle Domestic + International exhibitions  

• Co-ordinate with agency and keep website updated. 

• Manage digital assets for exhibitions (banners, invites, branded stationery) • Execute email, WhatsApp, and social media campaigns and reporting. 

Qualifications and Skills: 

• Bachelor's degree in Marketing, Digital Marketing, Communications, or a related field. 

• Proven experience (2+ years) in digital marketing or a similar role. 

• Hands-on experience with social media management and advertising tools. 

• Hands-on experience with Designing tools (Canva, Illustrator). 

• Excellent written and verbal communication skills. 

• Creative thinking and ability to generate innovative marketing ideas. 

• Ability to analyze data and provide insights for continuous improvement. 

• Understanding of video marketing and content creation. 

• Ability to multitask and manage timelines in a dynamic, fast-paced environment 

About the Role :

Superworks hiring a Chat Support Executives to join our Customer Support team. As a Chat Support Executive, you will be the first point of contact for our customers on our live chat platform, answering their questions, resolving their issues, and making every interaction quick, clear, and helpful.

This role is ideal for freshers or early-career professionals who communicate well in writing, enjoy solving problems, and want to build a career in customer support and SaaS. Full product training is provided, so prior experience is welcome but not required.

Because you speak with customers all day, you will also have the chance to earn performance incentives - by recommending useful upgrades and add-ons and by referring new leads - on top of your fixed salary.

Key Responsibilities :

• Respond to customer queries over live chat promptly, professionally, and with a friendly tone.

• Understand each customer’s problem, troubleshoot it, and guide them to a clear solution.

• Manage several chat conversations at the same time without letting quality slip.

• Escalate complex or technical issues to the relevant team and follow up until they are resolved.

• Spot opportunities to recommend relevant upgrades or add-ons (cross-sell and upsell) during conversations, and encourage referrals - passing qualified leads to the sales team.

• Meet response-time, resolution-time, and customer-satisfaction (CSAT) targets.

• Record conversations accurately and keep customer information up to date.

• Share recurring problems and customer feedback with the product and support teams.

• Help improve our help center by suggesting or drafting support articles.

Required Skills (Must-Have) :

• Strong English communication is mandatory - clear written English with correct grammar, spelling, and a warm, professional tone.

• Good typing speed and accuracy (around 35-40 words per minute or higher).

• Strong reading comprehension to quickly understand what a customer needs.

• A patient, empathetic, and customer-first attitude.

• Ability to multitask and stay organized while handling multiple chats.

• Comfort using computers and web-based applications.

• A quick learner who can pick up our product and processes.

• Fresher to 1 year of experience (customer support internships count).

Good to Have :

• Familiarity with SaaS products, especially HRMS, Payroll, or related domains.

• A natural ability to notice customer needs and suggest the right solution (helpful for cross-sell, upsell, and referral incentives).

• Ability to communicate in Hindi or other regional languages.

• Any prior customer support, BPO, or internship experience.

What We Offer :

• Performance incentives for cross-sell, upsell, and new lead referrals - in addition to your fixed salary.

• Structured onboarding and full product training - no prior experience needed.

• A supportive team and a clear path to grow into senior support, QA, or customer success roles.

• Work mode: On-site.

• Shift: Rotational.

• Full-stack developer good at react.js and node.js. 
• Should be good at algorithms 
• Working experience in AWS is a plus

Job Profile:-

We’re in search of a Back-End Software Engineer that specializes in server-side components. In this role, you’ll primarily work on Node JS, Mongo DB, Redis, building scalable products and will bring a depth of knowledge on algorithms and data structures. As a Back-End Software Engineer, on any given day you might be architecting new features for our customers, refactoring existing code to be more scalable, and seeing changes through to completion in a live environment.

Key Attributes you need to possess: -

- Prioritization- Should have a strong work ethics and show up on time at sessions with excellent skills in predicting the amount of time needed to plan, coordinate, and perform on a task or managing their clients as and when required.
- Quick Learning Ability- You should be an amazing self-learner who has the ability to learn new technology on their own and are not threatened by new technologies. Someone who has an ability to pull various bits of information and to process information on the fly with good logical and analytical skills.
- Deep and Broad Technical Experience- Someone who is able to hit the ground because they already know the right technology.They should be able to meet coding principles and write code that is readable and commented-on where appropriate.Through incorporating their cognitive abilities and extensive industry experience, they are able to find optimal solutions easily.
- High-End User Focus-A good programmer does what they are asked to do, while a great programmer thinks of the end user of the software and works to solve problems within the organization’s
capabilities.Someone who knows the functionality they’re creating is of high value.
-Business Acumen- Should have a great eye for Business acumen as the product build will be exposed to millions of customers on-brand digital assets hence giving you exposure for handling a large user base in a live environment.
-Teamplayer- Someone who is able to work in a challenging environment and requires complete devotion, persistence and learning new things every day. As they will be involved in every fact of the product development starting from product ideation, Interface design, user experience, analytics, and engineering.

Typical work week look like:-

- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Design and implementation of scalable applications by using asynchronous programming with low-latency, high-availability, and performant applications between multiple systems, servers, and environments.
-Integration of data storage solutions by creating database schemas that represent and support business processes and also Integrating multiple data sources and databases into one system.
- Building reusable code and libraries for future use.
- Explore technical innovation and propose new solutions as and when required.
- Work with engineers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every month.


Our ideal candidate should have:-

- 4+ years of relevant experience in a Tech Startup
- A solid grounding in Computer Science fundamentals (based on a BE/BTech or MS in Information Technologies/Computer Science)
- Strong proficiency with JavaScript and knowledge of Node.js and frameworks.
- Strong hands on MongoDB and ability to write aggregation queries.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Hands-on on code versioning tools, such as Git, Redis, AWS, Sockets

We are searching for a Senior Full Stack developer to help us to work on our Client projects.

Job Responsibilities--

• Experience with developing real-time application & advance level web projects & mobile apps.
• Strong understanding of front-end technologies, such as HTML5 and CSS3
• Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js, Mobx, Bootstrap, Next.js
• Experience with working with Git(hub)
• Care deeply about clean and functional code
• Experience in Github & AWS a big plus.
• Passionate about learning and staying up to date with the latest technologies
• Are particular about details.
• Project Management Skills.

Benefits:

• Work from home
• Internet Reimbursement

Schedule:

• Monday to Saturday

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)
• Masters

Experience:

• React: 2-3 years (Required)
• Node.js: 2-3 years (Required)
• Total Work: 2-4 years (Required)
• MongoDB: 2-4 Years years (Required)
• PHP (CI & Laravel) : 2-4 Years (Required)
• Good Project Management Skills.