IT Project Manager

Sitecore Developer

Work From Office

Locations: Bangalore, Hyderabad, Noida, Gurgaon

Exp:  4 exp (relevant)

Notice Period: 15 days (Preferred Immediate joiners)

Apply here: https://grnh.se/4efe4a454us

Drive growth at one of the fastest-growing companies in America. 

Fresh Prints is an NYC-based custom apparel brand. We find incredible students and give them training and support to build the business at their schools. We have 600+ students who will do $40+ million in sales over the next 12 months. 

You’ll be focused on the next $100 million. How do we create unique value propositions? How do we optimize the existing revenue channels and develop additional revenue channels? How do we usher in the next stage at Fresh Prints? 

Those are the questions the members of our cross-functional Growth Team work on every day. They do so not as developers, designers, or marketers but as entrepreneurs determined to drive the business forward. 

This role is perfect for someone with 3+ years of experience in search and social ad marketing, paid ad campaigns, A/B testing, segmentation, conversion rate/funnel optimization, budget management, etc. For the right person, this role offers an uncapped opportunity. With time, the role will develop into a higher-level role, and you’ll be given the space to own the ads channel. 

We’re looking for someone willing to take ownership of projects, be super attentive to details, be proactive, stay calm under pressure, and execute on tight deadlines. The ideal candidate should love taking on new challenges. Needless to say, you’ll grow as Fresh Prints grows. You’ll get the time and support you need to learn, develop professionally, and have a big impact. 

Description of the Role 

• Own hitting our ad channel MQL volume and cost goals 
• Work with our agency to manage and build an overall search and social ads marketing strategy 
• Collaborate with our creative team to design ad creatives 
• Write compelling on-brand ad copy that grabs attention, communicates key messages, and drives action
• Work with our agency to plan and execute A/B tests to evaluate different ad variations and optimize for better results
• Continuously optimize ad placements, targeting options, and bidding strategies to improve campaign performance
• Utilize audience segmentation strategies to target specific demographics, interests, and behaviors effectively
• Ensure that all ads meet quality & brand standards
• Generate comprehensive reports on advertising performance, providing actionable insights and recommendations to stakeholders
• Manage advertising budgets based on performance, market trends, and business objectives
• Conduct regular analysis of competitor advertising activities to identify strengths, weaknesses, and opportunities for differentiation
• Collaborate with cross-functional teams, including revenue, brand awareness, and retention, to align advertising efforts with overall business goals

Requirements 

• 3+ years of experience with search & social ads 
• Proven experience in advertising management and funnel optimization
• Strong understanding of digital advertising platforms like Google & Facebook Ads
• Familiarity with advertising metrics and KPIs, such as CTR, CPC, CPA, ROAS, etc
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment
• Excellent analytical skills and ability to provide actionable insights from data
• Excellent communication, negotiation, and interpersonal skills 
• Creative thinker with a passion for staying abreast of industry trends and innovations
• Strong time management & prioritization skills 
• Super detail-oriented and meticulous with work 
• Self-motivated and excited to work on different projects 

Personal Attributes 

• Proactive. You believe it’s always on you to ensure that anything you do is a success
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone
• Goal-oriented. You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved
• Calm under pressure. You have a sense of urgency but channel it into productively working through any issues
• Super attentive to detail. You have an eagle’s eye for detail and can catch any mistake within seconds

Compensation & Benefits 

• 14 lakhs (per annum) 
• Health Insurance 
• Mental Health Benefits
• The opportunity to learn a lot rapidly 
• Working with a talented and busy team dedicated to building a business together

Details 

• This is a WFH role and could be based anywhere in India
• Hours are Monday - Friday, 12:30 PM IST - 9:30 PM IST 

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Technical & Professional
Requirements

• Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
• Creating RESTful services with Node.js
• MERN stack developer must have proven experience in front & back-end development
• Work in a cross-functional team to deliver a complete user experience
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Candidate must have good Knowledge of Node Debugging
• Understanding & proficiency in REST APIs.
• MERN stack developer should know Git Repository
• Integration of data storage solutions [RDBMS, NoSQL DB]

• Implementation of security and data protection
• Elementary knowledge of GRAPHQL
• Understanding of performance testing and optimization techniques
• MERN software developer must have good communication & interpersonal skills
• Ability to work independently with minimum supervision.

Type of Work

• 80% Backend 20% Frontend
• Building SAAS products inhouse and working on SI(System integrator) projects for other SAAS companies

• Graduation in computers –Full-time B.E / B. Tech or an MCA degree (Regular Program, no part-time or long-distances courses).

• Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
• Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
• Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
• Contribute and take ownership for various project related tasks / planning activities as the programme evolves

• Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
• Demonstrate ability in planning consulting/functional work & ownership of project outcomes

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

What is Redink?

               Redink is an Edutech platform that enables schools and teachers to efficiently reduce their workload by automating them using a single app and thereby identifying students learning gaps and improving students’ outcomes. Recently awarded as the “Best Classroom Management App” and also selected for the Nasscom 10K Startups incubation program, Redink is ready to create a whole new Education Ecosystem in our Fast-growing world.

What Are We Looking For?

Redink is looking for a Sr.BackEnd Developer (CTO) - Fullstack

Technologies - Node.Js & React.Js

Experience - Minimum 3 - 5 years as CTO in startups.

Roles And Responsibilities

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high-quality code that is scalable, testable, maintainable and reliable
• Independently own and drive new features from scratch
• Work in an Agile environment and facilitate agile practices
• Champion best practices and cross-functional skill development
• Mentor and guide junior team members
• Cultivate talent and bring out the best in your team members
• Continuously improve by working on and providing feedback.

Mandatory Skills

• Experience working with NodeJS on the backend and ReactJS on the frontend
• Strong knowledge of creating scalable REST APIs
• Working experience with databases like MongoDB, Redis and Relational databases
• Strong understanding of Object-Oriented Programming and/or Functional Programming concepts
• Past experience tackling scaling issues is preferred
• Experience practicing Agile software development methods is preferred.

What Really Gets Us Excited About You?

• Experience in working with product-based start-up companies
• Knowledge of working with SAAS products.
• Experience with Node.js and React.js is mandatory.
• Exposure to databases like MongoDB, Redis, and/or any Relational databases is preferred.

What Do We Offer?

Interesting Work |

We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.

Tribe Vibe

| We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights

| We are dreamers and dream makers, hustlers, and honeybadgers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!

A Seat at the Table

| One Team One Dream is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you get a seat at the table. This includes unfiltered access to our C-Suite and regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining.

Role: MIS Analyst

Location: Hyderabad

Experience Required: 4 to 8 Years

Key Skills:

MIS Analyst with 4 Plus Years of Experience.

Strong Experience in Pivot Tables.

Strong Experience in PowerPoint Presentation

Good Experience in Data Validation, Vlookup

Excellent Communication