Our IT Project Managers are responsible for assisting various tasks throughout the project lifecycle. Being a central liaison between all project stakeholders consisting Executive Board, Developers, and QA, they makes sure that we do not miss any deliverables from the schedule.
Curious about your work?
- Processing new projects that come in from the client.
- Attending calls/meetings with the client’s teams as needed.
- Determining work flow, steps and timelines for all projects.
- Assisting in the creation of documentation and reports such as project overviews and communicating the same to various internal stakeholders.
- Maintains ongoing daily communication with other departments and resources regarding project status.
- Ensuring each project flows within the timeline, receives checks, and is completely ready for delivery on time.
- Providing timely updates to the client side
Who will you work with?
Everyone, in a way! At SimplePlan, ours is an intentionally flat setup — you will be working directly with team leads, execution heads as well as team members across the length and breadth of the agency.
Who are you?
We're looking for someone who is passionate about scaling teams and working with groups of people towards a common objective — someone who:
- has 0-1 year of experience in Website Projects
- has a tech bachelors' degree
- is proactive as we care deeply about what we do & when we see opportunities/problems, we act
- is good on getting on and doing things
- is clear, concise and precise with a lot of documentation
- has an ability to communicate effectively and professionally with clients
You'll fit right in if:
- you really care about nurturing a delightful team environment
- you possess excellent active listening, presentation and communication skills
- you enjoy solving problems
- you have an innate sense of ownership when it comes to work
- you enjoy discourse on people and operations management
- you enjoy close collaboration with cross-functional teams and individuals from different backgrounds
- you are good with people and to people - whether it’s your fellow team leads, or those who help run SimplePlan behind the scenes
You won't fit right in if:
- you default to waiting for instructions rather than figuring things out yourself
- you are disinterested in being on top of everything
- you would rather keep quiet than speak up in a meeting
Subodh Popalwar
Software Engineer, Memorres
About SimplePlan Media
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Operational Processes:
Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.
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Vendor and Supplier Coordination:
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Health and Safety Compliance:
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Implement and monitor emergency response protocols.
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Identify opportunities for cost savings and efficiencies.
Performance Metrics and Reporting:
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Member Engagement Programs:
Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.
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Address operational challenges, member concerns, and facility issues proactively and effectively.
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Bachelor's degree in Business Administration, Operations Management, or a related field
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Strong leadership and team management skills.
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Customer-centric attitude and commitment to delivering exceptional service.
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Effective communication and interpersonal skills.
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- Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
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- Should engage the team with team building and motivational activities.
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- 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
- Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
- Demonstrated understanding of Project Management processes, strategies and methods
- Experience mentoring, coaching and developing rising talent in the technology department
- Excellent time management and organisational skills and experience establishing guidelines in these areas for others
- Strong sense of personal accountability regarding decision-making and supervising department teams
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- SCRUM, APM and other agile certificates will be nice to have
Technical Ability:
- Should have experience in transitioning projects (Development and Maintenance).
- Past experience in Building and Managing high-performance teams.
- Exposure to the SAP Platform
- Strong Working Experience in JIRA
- Should have prior development background along with current support role.
- Strong and proven background with experience in Troubleshooting on the Mobile platform
- Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
- Strong orientation towards Technical and functional aspects of the product.
- Strong influencing skills and ability to prioritize the backlog.
- Understanding of customer support processes and tools.
Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery
Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention
Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management
People management – focus on retention, upskilling, competency development
Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals
Experience-
18+ years of extensive experience in service delivery and management
Experience in Digital Marketing is highly desirable
Minimum 8 – 10 years experiencing managing a group of 300+
Experience in managing multiple stakeholders and international stakeholders/clients
Demonstrated skills and abilities managing and improving service delivery metrics
High level of initiative and self-motivation
Must quickly adapt to and adopt change
Demonstrated experience in making a difference to the employer and the clients
Functional Skills
Strong Delivery & Services Management experience
Must be a quick learner and be quick on his/her feet
Work with a sense of purpose and urgency
Exposure to External Audit / Certification
Exposure to quality processes and Project Management fundamentals
Must be able to scale with a rapidly growing organization
Behavioural Skills: (Includes leadership)
High degree of customer focus, thinks customer first
Presentation and executive presence
Assertive & Passionate People Management Skills
Ability to work through multiple internal stakeholders
Initiative and Tenacity
Dependability and accountability
Integrity and Work Ethics
Desired candidate must possess the below:
Proven ability to work with and present to end customers
Proven ability to work collaboratively with sales and service teams in different locations
Proven ability to drive change
Follow CutshortSubodh Popalwar
Software Engineer, Memorres