D2C Operations & Growth Manager
📍 Location: Bangalore (On-site)
🕒 Experience: 5–7 Years
Role Overview
We’re looking for a Business Operations Manager to drive and streamline our D2C business operations. This role sits at the intersection of technology, supply chain, and growth,
ensuring the engine behind our website runs efficiently and scales profitably.
You’ll work closely with cross-functional teams (marketing, tech, supply chain) and also lead a small team to execute and scale operations effectively.
Key Responsibilities
1. D2C Operations Management
● Oversee end-to-end D2C operations across Shopify, OMS, and WMS
● Ensure smooth order processing, fulfillment, and delivery flows
● Identify and fix operational bottlenecks impacting revenue
2. Platform & Systems Ownership
● Hands-on management of Shopify backend (catalog, checkout, integrations, workflows)
● Work closely with tech teams on OMS & WMS integrations and improvements
● Improve website operations for better conversion and performance
3. Growth & Revenue Initiatives
● Identify and execute new initiatives to unlock revenue growth
● Build and manage affiliate and partner ecosystems
● Collaborate with marketing to improve conversion rates and AOV
4. Process Optimization
● Continuously optimize business processes to improve efficiency and reduce leakages
● Implement SOPs for key workflows (returns, fulfillment, vendor processes, etc.)
● Drive automation wherever possible
5. Vendor & Partner Management
● Onboard and manage vendors, logistics partners, and service providers
● Lead contract negotiations to ensure cost efficiency and scalability
● Monitor partner performance and drive accountability
6. Cost Optimization
● Track and optimize business costs across logistics, operations, and tech
● Identify areas of margin improvement without compromising business performance
7. Team Management
● Lead and manage a team of 3–5 individuals across operations
● Set clear goals, track performance, and ensure accountability
● Mentor and develop team members to improve execution quality and speed
What We’re Looking For
● 5–7 years of experience in Business Operations / D2C Operations
● Strong hands-on experience with Shopify (must-have)
● Working knowledge of OMS, WMS, and e-commerce integrations
● Experience in D2C-first organizations (preferred)
● Proven experience managing a team of 3–5 individuals
● Strong understanding of e-commerce funnels and conversion levers
● Proven ability in process optimization and problem-solving
● Experience in vendor management & contract negotiations● Highly analytical, detail-oriented, and execution-focused
What Makes You a Great Fit
● You think in systems, not tasks
● You’re equally comfortable with data, tech, and operations
● You can spot inefficiencies quickly and fix them faster
● You thrive in a fast-paced, high-growth environment
● You take ownership — and don’t wait to be told what to do
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