Manager/ Sr Manager – Strategy & BD

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Job Description

Job Title: Java Developer

Experience: 9 to 12 Years

Job Summary:

We are looking for a skilled Java Developer with strong experience in Java, Spring Boot, and Microservices to join our dynamic team in Chennai. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software applications that meet business needs.

Key Responsibilities:

Develop and maintain Java-based applications using Spring Boot framework.

Design and implement microservices architecture for scalable and resilient solutions.

Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

Write clean, efficient, and well-documented code following best practices.

Participate in code reviews, testing, and troubleshooting to ensure high performance and quality.

Optimize applications for maximum speed and scalability.

Stay updated with emerging technologies and apply them to improve existing systems.

Assist in deployment and monitoring of applications in production environments.

Mandatory Skills:

Strong expertise in Java programming language.

Hands-on experience with Spring Boot framework.

Proficient in designing and implementing Microservices architecture.

Experience with RESTful APIs and web services.

Familiarity with databases (SQL/NoSQL) and ORM tools like Hibernate.

Understanding of CI/CD pipelines and containerization (Docker/Kubernetes) is a plus.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

5 to 11 years of relevant work experience in Java development.

Additional Skills (Optional):

Experience with cloud platforms such as AWS, Azure, or Google Cloud.

Knowledge of Agile methodologies and tools like Jira.

Good communication and teamwork skills.

Skills: Java, Spring boot, Implementation, Healthcare

Must-Haves

Java + Spring boot + Microservices

NP: Immediate – 30 Days

• Contacting clients in regarding their Online appearance and business boosting.

• Good Command over English.

• Develop and Maintain proper interaction and reputation with the clients

• Understand the business needs of the Clients

• Convince the clients and make them to invest on new Projects with the organization

• Outbound Voice process

• B2B Sales Process

• Experience- 0 to 3 years required in web selling or in outbound sales process.

• Salary hike on last drawn salary

• Shift: Night: 8pm to 5am Morning: 7am to 4pm

JD for SharePoint and Power Apps Developer Priority

Job Summary: We are looking for an experienced SharePoint and Power Apps Developer to join our team. The successful candidate will be responsible for designing, developing, testing, and deploying custom solutions on SharePoint and Power Apps platforms. The ideal candidate should have a strong background in SharePoint and Power Apps development, as well as experience with Microsoft Power Platform technologies.

Responsibilities:

 • Design, develop, test, and deploy custom solutions on SharePoint and Power Apps platforms • Develop and implement custom workflows and forms using Microsoft Power Platform technologies • Develop and maintain SharePoint and Power Apps solutions using best practices • Create and maintain technical documentation and user manuals • Work closely with stakeholders to identify requirements and develop solutions that meet business needs • Collaborate with other developers and team members to ensure timely delivery of high-quality solutions • Stay up-to-date with the latest SharePoint and Power Apps development trends and technologies

Requirements: 

• Bachelor’s degree in Computer Science, Information Systems, or related field

• Minimum of 5 years of experience in SharePoint and Power Apps development

 • Strong experience with Microsoft Power Platform technologies such as Power Automate, Power BI, and Power Virtual Agents

 • Strong experience with SharePoint development, including SharePoint Framework (SPFx), SharePoint Designer, and SharePoint Online

• Experience with SharePoint migration and administration is a plus

• Knowledge of HTML, CSS, JavaScript, and TypeScript

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

 • Excellent communication and interpersonal skills

• Ability to multitask and manage.

Job Type: Full-time 

Experience- 5 yrs (not below)

Location: Hyderabad (WFO)

Roles and Responsibilities

• To  maintain the code quality, organization, and automatization
• Strong understanding of Android Activity life cycle, Services, Broadcast, Content Provider, SQLite DB, Thread handling etc.
• Work with the development team consisting of architects, UI designers,  product managers, testers to deliver high quality mobile product & services
• Develop, test and rollout optimised UIs for diff versions/device
• Translate designs and wireframes into high quality code
• Build for multi device &multi platform scenario i.e mobile website along with mobile app
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality and responsiveness of the application
• Adaptability is a key factor to becoming a great Android app developer
• Identify the bugs ,correct bottlenecks and fix bugs

Skills

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• An Android app developer must be well-versed with Java programming language.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Having knowledge about  offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• A knack for benchmarking and optimization
• Ability to understand business requirements and translate them into technical requirements
• Understanding of Google’s Android design  principles and interface guidelines.
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration

Looking for a dynamic go-getter attitude UI developer with at least 3+ years of product development experience in building great UI with neat code.

RESPONSIBILITIES
Product design and development
Work on different areas of the platform
Build, optimise and enhance the UI performance

• 3+ years of experience in product development
• Experience with Angular 2+, Ionic 3+ is must
• Working with RESTful web services within web applications
• Should be comfortable working with git
• Should enjoy hacking things together to create a proof of concept, but always good at quality production code
• Capable of executing tasks with minimal guidance

• 5-8 years of experience in handling social media and Influencer marketing campaigns 
• Excellent knowledge of Whatsapp, LinkedIn, Facebook, Twitter, Instagram , and other relevant platforms 
• Understanding of SEO and web traffic metrics 
• Good knowledge of social media KPIs 
• Proven track record in outreach campaign strategies 
• In-depth knowledge of the social media marketing industry 
• Impeccable verbal and written communication skills 

Responsibilities

• Develop and execute social media strategies and creative campaigns 
• Identify and build relationships with prominent influencers and thought leaders 
• Develop content ideas and write and curate content 
• Research relevant industry experts, competitors, target audience, and users 
• Brainstorm new, creative approaches to influencer campaigns 
• Keep abreast of emerging trends, technologies, and influencers.
• Find new and better ways of measuring social media activity.
• Develop, implement and manage our social media strategy 
• Define most important social media KPIs 
• Manage and oversee social media content 
• Measure the success of every social media campaign 
• Stay up to date with the latest social media best practices and technologies 
• Work with copywriters and designers to ensure content is informative and appealing 
• Monitor SEO and user engagement and suggest content optimization 

Key Performance Indicators

• Creating unique value propositions for both brand and key products and implement them with an always-on calendar
• Drive strategic brand initiatives positively impacting key parameters like Imagery, Awareness, and Consideration.
• Identifying content amplification opportunities (Real-time trends, collaborations, etc.)
• Improve engagement rate for the brand across relevant platforms.

Core competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback

• Knowledge about Job Portals and Familiarity with Job Posting
• Understanding the organization's expectations in terms of the job description and specs.
• Reviewing and Shortlisting of Profiles from employment portals, networking sites, referencing networking, and job search
• Continuous efforts to ensure the talent pool data is updated timely
• Conduct Preliminary interviews, telephonic interviews, and candidate shortlisting
• For accessing passive prospective prospects, effectively utilizing one's own network, building a database, digital platforms, and referrals
• Examine the candidate's abilities, knowledge of various technologies, and essential responsibilities.
• Schedule in-person and telephonic rounds of interviews, complete technical testing, and stay in touch with prospects until they are recruited.
• Maintaining professional connections with all parties involved is essential (Ops. Managers, HR Managers, Team Members, candidates, etc.)
• Working with Hiring Managers on a regular basis to ensure that sourcing timelines are reached.
• Identify new strategies for sourcing candidates and creating new leads using the technique.
• Good understanding of keywords and how to use them when looking for resumes.
• Maintain communication with the candidates who have been given positions until they have accepted them, and so on.
• Keeping track of the recruitment database and reporting to the HOD on a frequent basis as needed. There will be a greater emphasis on employee retention and lower employee turnover.
• Finding individuals who are qualified for the job based on the job description provided.

Desired Skills:

• Pragmatic
• Self-Motivated
• Analytical Mindset
• Coordination between the team and supervisors is transparent.
• Capable of working under duress and multitasking
• Should be able to operate independently with little supervision.
• Educating yourself Agility and a can-do attitude
• Excellent communication skills, both written and vocal
• English is the preferred language for communication.
• Must be a leader and a motivator.
• Coordination abilities are essential.