Manager/ Sr Manager – Strategy & BD

Position: Junior Façade Designer

Role Objective:

Support the Façade Design team by assisting in the preparation of technical drawings and documentation while developing foundational façade design skills under supervision.

Key Responsibilities:

Assist in drafting and revising façade drawings and technical documents as per team guidance.

Apply company standards, project specifications, and basic engineering principles.

Learn façade materials, systems, and relevant local building codes.

Support day-to-day design tasks and maintain organized project files.

Perform basic quality checks on drawings before review.

Candidate Profile:

Education: Diploma/Bachelor’s in Civil/Mechanical Engineering or Architecture.

Experience: 0–2 years; fresh graduates with an interest in façade/structural design are welcome.

Skills: Basic proficiency in AutoCAD; willingness to learn advanced design tools.

Reporting To:

Façade Designer / Senior Façade Designer

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Mandatory Criteria

• Minimum of 4 years of relevant professional experience in Laravel framework
• Should have a bachelors degree in IT from a reputed institute
• Excellent communication skills and AI tools knowledge
• Strong in developing RESTful APIs and integrating them with front-end applications
• Solid understanding of MySQL and PostgreSQL database management and optimization techniques
• Experience with version control systems such as Git (Bitbucket/GitHub knowledge is essential)
• Strong hands-on experience with Bootstrap, HTML, JavaScript, and CSS coding
• Strong knowledge of Laravel, CodeIgniter, and other PHP frameworks like YII
• Familiarity with e-commerce frameworks such as OpenCart, WordPress, cs-cart, and Magento Working knowledge of API development for Mobile Applications
• Experience with cache and search plugins in terms of optimization
• Developing plug-ins/add-ons in PHP for various CMS solutions

If interested kindly share your updated resume on 82008 31681

Company: Digiworld Solution

Location: Noida

Shift:USA Shift (Night Shift)

About Digiworld Solution

Digiworld Solution is a professional IT and digital marketing agency based in Noida. We provide end-to-end digital solutions to global clients, helping businesses grow through innovative technology and marketing strategies.

Role Overview

We are seeking a highly motivated and results-driven Business Development Executive (BDE) to join our sales team for the USA shift. The ideal candidate should have excellent communication skills, a strong ability to negotiate, and the confidence to convert leads into clients.

Key Responsibilities

• Identify and generate new business opportunities through outbound calls, emails, and networking.
• Pitch IT and digital marketing services to potential clients, primarily in the USA market.
• Build and maintain long-term client relationships to ensure repeat business.
• Understand client requirements and collaborate with the internal team to deliver tailored solutions.
• Meet and exceed sales targets on a monthly and quarterly basis.
• Prepare sales reports, track performance, and share insights with management.

Required Skills

• Strong sales and negotiation skills.
• Excellent convincing power with a proactive approach.
• Outstanding English communication skills (spoken and written).
• Ability to handle objections and close deals effectively.
• Self-motivated, goal-oriented, and willing to work in a USA shift.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field preferred.
• 1–3 years of experience in business development, preferably in IT or digital marketing services.
• Freshers with excellent communication and sales skills are also encouraged to apply.

Benefits

• Attractive salary with performance-based incentives.
• Opportunity to work with international clients and grow your career.
• Professional and supportive work environment.

Job Description

Team Leadership: Lead and inspire a team of marketing professionals, fostering a collaborative and creative work environment. Provide guidance, mentorship, and support to ensure the team's success.

Marketing Strategy: Develop, implement, and oversee comprehensive marketing strategies aligned with business goals. Continuously evaluate and refine strategies to adapt to market dynamics.

Campaign Management: Plan, execute, and optimize multi-channel marketing campaigns to reach target audiences. Monitor campaign performance, analyze results, and implement improvements for maximum effectiveness.

Event Management and Industry Collaboration: Strategically plan, meticulously manage, and flawlessly execute diverse events, including hosted, participated, and sponsored activities.

Brand Management and Publishing: Ensure brand consistency across all marketing channels. Oversee the creation of compelling and on-brand content for various platforms.

Event Outcome / ROI Tracking: Effectively and systematically assess and track the ROI of an Event in line with the internal process with the respective team members.

Cross-functional Collaboration: Collaborate with sales, Creative, Technical, and other departments to align marketing strategies with overall business objectives.

Vendor Management: Oversee vendor management associated with various events and activities ensuring an on-time delivery.

Budget Management: Manage the marketing budget effectively, allocating resources to maximize return on investment.

Performance Analysis: Utilize data analytics to measure the success of marketing initiatives. Provide regular reports with key performance indicators, insights, and recommendations for improvement.

Qualification: BE/B.Tech, M.SC, MCA.

Roles and Responsibilities:

•       Highly motivated Individual contributor.

•       Requirement Analysis and freezing of the scope.

•       Designing of the Architecture and Development approach.

•       Technical Design, Architecture and Landscape documentation.

•       Design and Code Reviews.

•       Subject Matter Expert for development/Architecture related queries.

•        Coordinating the QA(Unit, Integration and System) & BA team.

•       Customer related Queries, issues and Resolutions, Requirement Analysis, clarifications.

•       Identify the right solution and applying the same.

•       Code integrity – with the source control.

Primary Key Skills:

·        Total IT experience of at least 5 yrs spanned mainly over Microsoft range of Products and development platforms.

·        Should have executed at least two large scale projects as .NET Lead.

·        Should have at least 2 yrs. of experience as a Lead.

·        Proven record of handling the development right from Requirement Gathering to implementation and Support.

·        Managing the delivery and leading the team through all stages of the Development.

·        Exposure to Deployment, maintenance and support.

Problem solving and troubleshooting.

Good Communication Skills is a must.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support