What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
Shubham Vishwakarma
Full Stack Developer - Averlon
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l Web application engineering using ASP .Net MVC, entity framework, WCF, . NET Core
l Should have worked on API creation and should be a hands-on full stack developer using JQUERY, etc
l MS SQL knowledge is mandatory
l Should have experience in client communication
l Should have experience in owning a product and good communication skills.
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Key Responsibilities:
- Conduct keyword research using tools like Google Keyword Planner, Ubersuggest, or Ahrefs
- Optimize website content, landing pages, and blogs for SEO
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Responsible for disposal of trash, waste, and other disposable material. Monitoring the use of equipment and supplies within the office. Dealing with queries or requests from the visitors and employees. Coordinating the maintenance and repair of office equipment.
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We are looking for a proficient PHP Full Stack Developer specializing in Laravel to join our team. The ideal candidate should possess in-depth knowledge and hands-on experience in Laravel framework development, along with proficiency in front-end technologies. You will be responsible for building and maintaining robust web applications, ensuring high performance, and contributing to the entire software development lifecycle.
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Develop, implement, and maintain scalable web applications using PHP with a focus on Laravel framework.
Design and develop efficient, reusable, and reliable code for both front-end and back-end components.
Collaborate closely with the design and product teams to translate UI/UX design wireframes into functional web applications.
Create and optimize database schemas and queries (MySQL, MongoDB, etc.) for performance and reliability.
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Experience: 3-6 years
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· Providing technical advice and troubleshooting for end users
· Experience in Enterprise Apple support like ABM, VPP,ACE and MDM
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a part of WPP. Neo is a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.
We are currently looking for a Manager - Media Operations
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Reporting of the role -
This role reports to the Director - Media Operations
3 best things about the job:
- Opinions and ideas are highly encouraged, and everyone has a voice. We are always open to new ways of thinking, especially those that will contribute to the overall success.
- It's a great work environment - You will collaborate with a group of quick-witted, humorous, diverse, and extremely dedicated co-workers and clients who are all passionate about digital media.
- It is innovative and dynamic. There are new things constantly evolving and developing, and we are never static. We believe in the power of digital media to transform the way businesses and consumers can interact.
In three months:
- Gain an in-depth understanding of the ad-ops landscape
- Be trained on the various platforms and tools
- Contribute to the day-to-day operations of the team and take ownership of Campaign Initiations.
In six months:
- Manage and be responsible for all campaigns from start to completion
- Master all aspects of the business including Billing Reporting and Insights as part of the overall campaign execution Get deep into the project and start working on modules adding
value independently.
In 12 months:
- Be responsible and confidentially manage end-to-end operations
- Be a trusted team member and support all activity
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- Translate Media plan into Prisma line items
- Work closely with the Billing, Finance, and Vendor team to ensure smooth payouts/actualizations
- Maintain Campaign Life Cycle Trackers
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- Bachelor Degree in any subject / B.Tech preferred.
- Excellence in MS Excel
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We are looking for a talented Social Media Associate to administer our social media accounts. You will manage our company image in a cohesive way to achieve our marketing goals.
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Job Type: Full-time/ Hybrid--4 days from office rest WFH
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JOB RESPONSIBILITIES
# Handle the design, architecture, development, code review, and testing of key applications.
# Design client-side and server-side architecture, and write effective APIs
# Build the front-end of applications through appealing and mobile responsive visual design
# Work closely with the product management and design team to define feature requirements and deliver the product that mater ially impacts the business and improves the customer experience
# Identify performance bottlenecks and come up with novel ways to solve them.
# Develop technical documentation, work with analysts to continuously improve software.
SPECIALIZATION
Applications deploy new technologies rapidly to help grow the businesses while controlling IT costs. At Mindtree, we integrate the right tools, technologies and processes to eliminate redundancies, reduce costs and deliver a best-in-class applications portfolio using our end-to-end workflow-driven managed services platform. Our application services team acquires a deep understanding of the application portfolios and business processes to help manage the transition. Across various industry groups t hat we serve, we standardize processes and establish a baseline for continuous service improvement and implement agile, lean IT, DevOps and test automation..
Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North.
We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers.
Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors
What you will be doing:
● Manage the scope, execution, and quality of product features from ideation to
Production.
● Specify functional requirements for current and future products by conducting
market research supported by on-going visits to customers and prospects.
● Drive a solution set across development teams (primarily Engineering, Machine
Learning and the Go-to-Market teams) through business and functional requirements, product design, customer adoption and positioning.
● Maintaining the feasibility of the product roadmap
● Educate Engineering on the “why” features are being built and “what” they are aiming to accomplish.
● Hold Engineering accountable for ensuring the product vision is being
maintained.
● Translate higher level requirements into Engineering ready specifications.
● Experienced working onsite-offshore model.
● Own the product vision and deliverables.
What you bring:
● Take pride in maintaining a unified product vision between Product, Design, and
Engineering.
● Understand execution is more impactful than ideation.
● 3 - 4 years of customer-facing software product management experience
● Successful track record of delivering enterprise software products to the market.
● Demonstrated record of understanding and empathizing with your target user.
● Ability to maintain the product feedback loop between Product, Customer Success, and Sales
● Experience working on B2B enterprise applications targeting multiple personas
● CRM, Business Intelligence, or SaaS product management experience highly Desirable
● Knowledgeable in technology.
● Computer Science/Engineering degree or entrepreneurial work experience a strong Plus.
● You've been told you're scrappy, a progressive, a roll-up-the-sleeves get stuff done type of person.
● You don't leave things to chance and rely on your ability to "wing it" rather you're
calculated, data-minded, prepared and take measured risks. You trust the data not your intuition.
● You're resourceful, excellent with defining product user cases and user stories,
intellectually curious and ready for new challenges.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world-class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sodexo meal card
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Full Stack Developer - Averlon