Cutshort logo
Fintech Pioneer logo
Sr Manager- Process Excellence
Fintech Pioneer
Sr Manager- Process Excellence
Fintech Pioneer's logo

Sr Manager- Process Excellence

at Fintech Pioneer

Agency job
via Unnati
5 - 7 yrs
₹12L - ₹14L / yr
Delhi, Gurugram, Noida
Skills
business excellence
Process improvement
Performance Evaluation
Customer Success
Account Management
CRM
Join a leading MCommerce company, set your career on a flight towards success and growth.
 
Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.
 
As a Sr Manager- Process Excellence, you will be responsible for overseeing the customer service and operations functions ensuring the company delivers the highest level of customer experience possible.

What you will do:

  • Improving business processes across customer service and operations functions
  • Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
  • Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
  • Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
  • Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
  • Collaborating with other departments to resolve complicated issues and issues which require special attention
  • Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
  • Contributing to the development of industry-leading processes and best practices for delivering customer excellence

 

Desired Candidate Profile

 What you need to have:

  • MBA/ PGDM from Tier 1 college
  • Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
  • Focus on quality and excellent problem solving and conflict resolution skills
  • Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
  • Exceptional communication and presentation skills
  • Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
  • Experience in streamlining and automation of inbound and outbound communication channels
  • Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

 

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Arvind fashion
Arvind fashion
Agency job
Hyderabad, Bengaluru (Bangalore), Kochi (Cochin)
0 - 1 yrs
₹2L - ₹3L / yr
Fashion Designing
fashion designer
fashion technology
fashion
styling
+2 more

Are you passionate about fashion, trends, and helping people look and feel their best? We're looking for a Fashion Consultant for one of our Fashion Merchandise Brand


Job Title: Fashion Consultant

Location: Hyderabad / Bengaluru / KOCHI

Experience : 0 to 4 years

Department: Styling / Retail / Merchandising

Reports To: Store Manager / Creative Director / Brand Head

Job Type: Full-Time ( 6 days working)


Job Responsibility :


We are looking for a stylish, customer-focused, and trend-savvy Fashion Consultant to join our team. You'll play a key role in elevating the customer experience by offering personalized style advice, curating looks, and guiding product choices based on current trends and individual client needs. The ideal candidate has a strong eye for fashion, excellent communication skills, and the ability to translate trends into wearable, brand-aligned looks.


Interested candidates can share your profile immediately

Read more
CodeWraps
pooja mishra
Posted by pooja mishra
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 3 yrs
₹3L - ₹4L / yr
Social Media Marketing (SMM)
Communication Skills

Job Title: SMO Executive

Job Summary:

The SMO Executive is responsible for developing and executing social media optimization strategies to enhance the brand’s online presence, increase audience engagement, and drive traffic to the company’s digital platforms. This role involves content creation, platform management, performance analysis, and continuous improvement of social media campaigns.

Key Responsibilities:

  • Social Media Strategy Development:
  • Design and implement effective SMO strategies tailored to various social platforms.
  • Stay updated with the latest social media trends, algorithm updates, and best practices.
  • Content Creation & Management:
  • Create engaging content (text, images, video) that aligns with the brand’s voice and objectives.
  • Plan and schedule posts using social media management tools to ensure timely and consistent communication.
  • Community Engagement:
  • Monitor social media channels, respond to comments, messages, and reviews in a timely manner.
  • Foster and maintain active relationships with the online community and influencers.
  • Campaign Management & Optimization:
  • Launch, manage, and optimize social media campaigns to drive engagement and conversions.
  • Collaborate with the digital marketing team to integrate SMO efforts with overall marketing strategies.
  • Analytics & Reporting:
  • Track and analyze key performance indicators (KPIs) such as reach, engagement, traffic, and conversion rates.
  • Prepare regular reports with insights and actionable recommendations for continuous improvement.
  • Brand Monitoring:
  • Ensure all social media content maintains brand consistency and complies with industry guidelines.
  • Monitor competitors and industry trends to identify new opportunities.

Skills & Qualifications:

  • Bachelor’s degree in Marketing, Communications, or a related field.
  • Proven experience in social media management and optimization.
  • Strong understanding of social media platforms (Facebook, Twitter, LinkedIn, Instagram, etc.) and their respective audiences.
  • Excellent written and verbal communication skills.
  • Proficiency in using social media management and analytics tools (e.g., Hootsuite, Buffer, Google Analytics).
  • Creative mindset with a keen eye for design and content quality.
  • Ability to analyze data and derive actionable insights.
  • Strong organizational skills and the ability to manage multiple projects simultaneously.

Preferred Qualifications:

  • Experience with paid social media advertising.
  • Knowledge of SEO and its interplay with SMO.
  • Basic graphic design skills and familiarity with design tools such as Adobe Creative Suite.


Read more
Unio labs Private Limited
Shristi Raj
Posted by Shristi Raj
Hyderabad
1 - 2 yrs
₹2L - ₹4L / yr
Sales
Customer Support
--Conducting daily sales calls and arranging site inspection.
--Maintain a high level of exposure for the property through direct sales.
--Successfully create business from new and existing guests.
--To connect with the CP, brokers and prospective buyers.
--Shall have good communication skills.
--Shall coordinate with the customers and resolve their queries reg. project.
Read more
and GRC Technology Automation
and GRC Technology Automation
Agency job
via Selective Global Search by Sakshi Sharma
Remote only
4 - 7 yrs
Best in industry
Web application security
WAF
System implementation
WAF (Web Application Firewall) profile with experience in Application Security .

Operations and Technical Advice

Monitoring applications over WAF for Security incidents (24*7 Service Window)
WAF Implementation,  and Day-to-Day Task ,Application Integration, Testing ,Learning ,Blocking , Migrations.
Application Security Understanding,Creating, modifying, or implementing policies or rules.
Add, remove, and modify, update security policy parameters and attack signatures policies as per Airtel Africa business requirement and standard practices
Understanding of Network Protocol
Hand-on  Packet Capture /Analyser
Perform WAF signature & hotfix updates.
Quarterly review the created Policy/Rule with Client
Respond to Ticket management tool requests for WAF Incidents, Changes, and Services.
Coordinate with OEMs for product related issues and bugs
Integrate SIEM & monitoring tool with WAF virtual appliances
Upgrading the Radware OS version from N to N-1 shall be considered based on the criticality of discovered vulnerabilities during the VA scan.
Assist the Client  team in mitigating vulnerabilities or observations reported during security audits, VA&PT, and regulatory technology audits (internal, external, and concurrent) for and in WAF
Analyse security breaches, make required changes/additions, and report RCA for any WAF security incident
Support Window 24X7 ,
Read more
AlgoDox Technology Private Limited
Pune, Mumbai
2 - 3 yrs
₹4L - ₹6L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Spring MVC
+2 more
  • 2 - 3 Years of experience is required in Java Development.
  • Framework - Spring MVC, Spring Boot.
  • Good Knowledge in Core Java, OOPS principles is required.
  • Web Technologies - HTML, CSS, Javascript.
Read more
Jodhpur
1 - 5 yrs
₹1.2L - ₹5L / yr
Business Development
Lead Generation
Business Analysis
Sales
IT sales
+5 more

Desired Candidate Profile

1. Exp. In online bidding on various portal like Elance, Guru, Freelancer, Odesk, Upwork etc.
2. Expert in generating business from online bidding.
Writing proposals, costing and negotiations.
3. Prospect for potential new clients and turn this into increased business.
4. Candidate should be flexible in working hours.
5. Generate new business leads for Web design, graphic design, web development & internet marketing.

Read more
Project Eagle
at Project Eagle
1 recruiter
Tarang Sanghi
Posted by Tarang Sanghi
Jaipur
1 - 15 yrs
₹1L - ₹5L / yr
Recruitment
Business Development
Sales
MS-Office
Customer Relationship Management (CRM)
ALTERNATE TITLES Sales Consultant- Recruitment, Recruitment Sales Consultant, Staffing Sales Consultant, Business Developer
DEPARTMENT Sales
COMPANY Project X
REPORT TO CEO
SCENARIO Consulting Startup & you'll be the first Sales personnel on our team.

Recruitment is all about ‘Being Curious’, and so is Sales!
Hence, we are looking for an ambitious sales professional who is ‘curious’ to understand an organization’s talent gap and provides them the ‘right consultation’ in a ‘charming’ manner. This professional will have solid Business-to-Business (B2B) sales and account management experience in the staffing industry, combined with good networks in the industry, and will be responsible for generating new leads and clients to drive and expand the business globally.
This position requires a professional who is smart, assertive, has a charismatic personality, good knowledge about the Domestic and International Staffing industry, and who thinks outside the box to get a deal closed.

ABOUT COMPANY
​Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organization is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!

ABOUT DEPARTMENT

Be the voice of our people & products and grow our business.

In Marketing and New Business, we’re on the front lines of every industry, connecting the clients we meet to the opportunities, thinking, and services we offer. We start the conversations that lead to world-changing work.

THE PROJECT(s)
Vendor tie-ups - across categories you specialize in.
Build the entire sales process and associated material.
Generate leads and close deals.

AREA OF RESPONSIBILITIES

Pre-Sales Responsibilities
  • Planning & Strategy - Plan and execute a sales strategy that will help the team to get quality business.
  • Build Process - Prepare a sales plan and sales performance tracking system to keep track of the process from approaching to acquiring each prospective client.
  • Marketing Material - Creates marketing literature and promote products and time-sensitive sales
  • Networking - Attend SHRM conferences, Recruitment Agency Expo, and similar events to grow networks in the industry across the globe.
  • Lead Generation - Generate qualified leads by proper utilization of calls, email, social media, and other means to get in touch with the relevant personnel in the client company
  • Lead Management - Document all the meetings through different methods, such as CRM, MS Excel, Minutes of Meeting (Email), etc.
Sales Responsibilities
  • Learning - Becomes fluent in all products and services offered by us through testing, demonstrations, and research
  • Need analysis - Assesses clients’ needs and accordingly makes recommendations and solutions.
  • Proposals - Prepare presentations to address the client’s problems with relevant solutions in a consultative manner.
  • Educate - Demonstrates our offerings to highlight its pros and cons, v/s various competing products or services.
  • Deals - Negotiates sales, package discounts, and long-term contracts with clients
  • Stay Updated - Gains familiarity with the different industries, and stays updated on trends and innovative products
Post-Sales Responsibilities
  • Consulting - Provides recruitment consultation and after-sales.
  • Project Management - Coordinate with the internal & external teams to complete projects within the set deadline.
  • Client Servicing - Maintain good relationships with clients by taking constant feedback on the systems and services
  • Relationship Management - Maintain good relationships with the internal, as well as external stakeholders.

Requirements
  • Years of Relevant Experience- Minimum 3 years of proven experience in Recruitment/ Staffing Sales/ Business Development.
  • Education & Work experience- We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Sales & Marketing, Business Management, Human Resources or other relevant fields.
  • Software and Applications- Tech-savvy with good knowledge of MS Office, CRM Systems, have the knowledge and can adapt to other technologies very quickly.
Qualities & Capabilities-
  • Excellent communication (verbal & written), interpersonal and consulting skills.
  • Knowledge of relevant products and services.
  • Motivated, have negotiation skills, attention to detail, and critical thinking under high-pressure
  • Sound judgment to recognize prospects’ key pain areas, and understand clients’ requirements.
  • Ability to meet targets and deadlines.
  • Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.

Benefits
We offer competitive compensation and benefits.
Read more
Our client company is into Hospitality. (TH1)
Our client company is into Hospitality. (TH1)
Agency job
via Multi Recruit by Manjunath Multirecruit
Bengaluru (Bangalore)
7 - 10 yrs
₹40L - ₹45L / yr
DevOps
skill iconDocker
skill iconKubernetes
skill iconJenkins
Terraform
+4 more
  • You have a Bachelor's degree in computer science or equivalent
  • You have at least 7 years of DevOps experience.
  • You have deep understanding of AWS and cloud architectures/services.
  • You have expertise within the container and container orchestration space (Docker, Kubernetes, etc.).
  • You have experience working with infrastructure provisioning tools like CloudFormation, Terraform, Chef, Puppet, or others.
  • You have experience enabling CI/CD pipelines using tools such as Jenkins, AWS Code Pipeline, Gitlab, or others.
  • You bring a deep understanding and application of computer science fundamentals: data structures, algorithms, and design patterns.
  • You have a track record of delivering successful solutions and collaborating with others.
  • You take security into account when building new systems.
Read more
ACCENTURE
Bengaluru (Bangalore)
7 - 10 yrs
₹35L - ₹37L / yr
Internal audit
Finance
Audit
Operations
Team Management
+1 more
Int Audit-Finance & Ops Manager
Location: Bengaluru

CL7 budget 35-37Lacs

2007- 2010 pass out

Qualification:

Desired Skills and Qualifications:
• Chartered Accountant with 7 - 10 years of post-qualification experience in external or internal auditing, preferably in Big 4 or a global organization.
• Highly motivated and self-driven with limited guidance from the supervisor and provides appropriate direction to the Internal Audit staff.
• Experience in leveraging advanced data analytics in all phases of the audit lifecycle. • Excellent people management, mentoring, and project management skills.
• Strong working knowledge of financial, operational, compliance, and systems auditing techniques. • Strong verbal and written communication, report drafting, and presentation skills, and proficiency with the English language.
• Ability to think outside the box and challenge the status quo
• Must be able to work in a dynamic and fast-paced environment with flexibility to adjust to time zones.
• Additional relevant professional or technical certifications (CIA or CFE) is preferred.
• Readiness for domestic and international travel.

Job description:
Internal Audit Manager – Finance & Operations
The Internal Audit Department provides the Audit Committee of the Board of Directors with an independent and objective assessment of the reliability and integrity of financial and select operating information, the effectiveness and efficiency of Accenture plc and its consolidated subsidiaries’ (the “Company”) systems and internal controls, and compliance with the Company’s policies and procedures. Internal Audit also provides advisory services designed to add value and improve the Company’s operations through bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management, controls, operations, and governance processes.

The Work:
• Participate in the creation and execution of the risk-based audit plan, reporting results to Accenture Leadership and the Audit Committee of the Board of Directors.
• Conduct a wide-ranging scope of audits with an emphasis on assessing emerging areas of risk including revenue recognition, contract accounting, compliance, fraud, operations and outsourcing.
• Responsible for end-to-end audit oversight including scoping, staffing, planning, fieldwork, workpaper documentation, leading audit meetings, reporting, and follow-ups; ensuring that methodologies governing internal audits are followed.
• Leverage the power of advanced data analytics and automation techniques to achieve comprehensive risk coverage and deliver high-quality audit results.
• Through advisory services, work with our business partners to help them proactively identify and manage risk in new technologies, new go-to-market offerings, and critical corporate initiatives.
• Shape the future of the Accenture Internal Audit through involvement in operational excellence and best practice initiatives.
• Ensure your technical skill set and business acumen stay current and relevant through participation in our robust training program.
• Through interaction with clients and team members, develop strong professional relationships that foster trust and collaboration and, as a leader, set a solid example for the staff.
• Keep abreast of company policies and procedures, current developments in accounting and auditing professions.
• Supervise and work with a multinational team and flexibility to work across time zones.
Read more
Entnetwrk private limited
deepansh malhotra
Posted by deepansh malhotra
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹6L - ₹10L / yr
skill iconAndroid Development
skill iconJava
JSON
MySQL
SQLite
+3 more
Role of the developer would be join our present team asap and help them to develop the mobile application at the earliest
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos