
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results

Similar jobs

Job Description for Sales Manager
Sales Manager – Position would be based out of Bommasandra Bangalore. Position Is open to both male and female candidates.
Roles & Responsibilities:
Core Responsibilities
Strategic Planning: Develop and execute integrated sales and marketing
plans for EMC Products, Resistors, Heating elements and other products in
company product line-up to meet defined revenue targets in the Northern Region
Lead Generation & Prospecting: Independently source new business opportunities. Rapport and handling existing accounts and servicing them.
Campaign Management: Design, implement, and monitor marketing
campaigns as and when required.
Client Relationship Management: Maintain a portfolio of existing accounts, ensuring high customer satisfaction and identifying opportunities for upselling
or cross-selling of all products under VIBCOM
Market Intelligence: Conduct regular competitor analysis and research market
trends to adjust pricing strategies and product positioning.
Sales Presentations: Deliver persuasive, tailored product demonstrations and proposals to high-ticket decision-makers (CEOs, CFOs, etc.).
Market penetration skills / Market analysis to see where we stand against our competitors
Keeping an update ongoing & upcoming defence projects and finding
opportunities with DRDOs, PSUs (BEL,BEML,ECIL,HAL,HVF,etc), Other
defence equipment manufacturing companies to pitch our products for their
application. Bidding and Tender submissions would be an added advantage.
Excellent knowledge on the North Indian topography and having worked in an
Electronic component distribution company would be an added advantage
Key Skills & Qualifications
Education: Bachelor’s degree in Engineer (Electrical, Electronics,
Communication) ,( MBA would be an added advantage )
Experience: 5 to 7 years of proven success in a B2B or B2C sales/marketing environment.
Technical Proficiency: Hands-on experience with CRM software, ERP ,MS Office, Etc
Preference will be given for candidates with Defence product background.
Soft Skills
Consultative Selling: Shifting from "presenting" to problem-solving and acting
as a trusted advisor.Negotiation: Proven ability to handle complex objections
and close high-value deals.
📍 Location: Remote (India-wide)
🖥 Role: *Full-Time | Permanent WFH*
👤 Candidate Profile Required
- Fluent in English + French (B2+)
- Fresher or experienced
- Graduate/Undergraduate
- Age limit: up to 40 years
- Must own a device (smartphone, laptop/desktop) and have WiFi access
💼 Why Support This Role?
- ✅ Permanent Work From Home
- ✅ Company-provided system
- ✅ Transparent salaries:
• French (B2+): Up to ₹10 LPA
- ✅ Pan India accessibility
- ✅ No certification needed — just strong language skills!
📝 Screening Workflow
1. HR Round
2. AMCAT Assessment (English 70 + Chosen Language) 3+
3 OPS round
As a Senior Web Developer, you will be responsible for developing and/or designing
websites for Yuva Pay. You will be working alongside a team of other developers in
creating, maintaining and updating our websites. You get to work with some of the
best minds in the industry at a place where opportunity lurks everywhere and in
everything. You will also be collaborating with the other team members such as the
Content Team as well as the Design Team to refine the website and fix the technical
issues. Your ultimate goal will be to provide user information solutions by creating
web pages and apps.
Responsibilities
Your responsibilities are as follows.
Write well designed, testable, efficient code by using best software
development practices
Create website layout/user interface by using standard HTML/CSS practices
Integrate data from various back-end services and databases
Gather and refine specifications and requirements based on technical needs
Create and maintain software documentation
Be responsible for maintaining, expanding, and scaling our site
Stay plugged into emerging technologies/industry trends and apply them into
operations and activities
Cooperate with web designers to match visual design intent
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
Minimum 4 Years of experience in web programming
Top-notch programming skills and in-depth knowledge of modern HTML/CSS
Familiarity with the following programming languages: ASP.NET Core (C#) and
PHP.
A solid understanding of how web applications work including security, session
management, and best development practices
Adequate knowledge of relational database systems, Object Oriented
Programming, and web application development
Hands-on experience with network diagnostics, network analytics tools
Basic knowledge of Search Engine Optimization process
Strong organizational skills to juggle multiple tasks within the constraints of
timelines and budgets with business acumen
Ability to work and thrive in a fast-paced environment, learn rapidly and master
diverse web technologies and techniques.
Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
Exceptional working knowledge of various website development techniques.
Exceptional understanding of UI Prototyping tools.
Great interpersonal skills.
Exceptional oral and written communication skills.
Strong organizational skills.
Ability to manage and handle multiple tasks.
Outstanding problem-solving skills.
A keen eye on details.
Exceptional time management abilities.
Job Description :
- Work with your team to design and build software applications to function across web applications
- Build reusable code and libraries for future use.
- Work closely with UX designs and work on integrating the wireframes into UI
- Validate the technical feasibility of UI/UX designs.
- Optimize application for maximum speed and scalability.
- Conduct thorough testing of user interfaces in multiple platforms to ensure all designs render correctly and systems function properly.
- Get feedback from, and build solutions for users and customers.
- Write functional requirement documents and guides.
- Ensure high-quality graphic standards and brand consistency
- Collaborate with other team members and stakeholders.
- Architect and build high-performance, scalable, and user-friendly mobile apps using native frameworks
- Optimize application performance and ensure responsiveness across different iOS devices.
- Integrate with RESTful APIs and other backend services.
- Implement unit and integration tests to ensure code quality.
- Collaborate with designers, product managers, and other stakeholders to deliver a seamless user experience.
- Stay up-to-date with the latest trends and advancements in UI development.
- Mentor and guide junior team members. Mandatory Requirements
- Minimum of 5 years working as a professional UI developer
- Proficient knowledge of web markup, including HTML5, CSS3 and Javascript .
- Expertise in front-end in any of the front-end frameworks like React.js
- Strong understanding of front-end coding and development technologies.
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Experience with state management libraries like Redux
- Experience with unit testing frameworks like Jest or WTR
- Experience in E2E testing frameworks like Playwright or Puppeteer
- Familiarity with RESTful APIs and integration with backend services
- Experience with performance monitoring and Optimization tools.
- Excellent communication and collaboration skills.
About the company
DCB Bank is a new generation private sector bank with 442 branches across India.It is a scheduled commercial bank regulated by the Reserve Bank of India. DCB Bank’s business segments are Retail banking, Micro SME, SME, mid-Corporate, Agriculture, Government, Public Sector, Indian Banks, Co-operative Banks and Non-Banking Finance Companies.
Job Description
Department: Risk Analytics
CTC: Max 18 Lacs
Grade: Sr Manager/AVP
Experience: Min 4 years of relevant experience
We are looking for a Data Scientist to join our growing team of Data Science experts and manage the processes and people responsible for accurate data collection, processing, modelling, analysis, implementation, and maintenance.
Responsibilities
- Understand, monitor and maintain existing financial scorecards (ML Based) and make changes to the model when required.
- Perform Statistical analysis in R and assist IT team with deployment of ML model and analytical frameworks in Python.
- Should be able to handle multiple tasks and must know how to prioritize the work.
- Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
- Develop clear, concise and actionable solutions and recommendations for client’s business needs and actively explore client’s business and formulate solutions/ideas which can help client in terms of efficient cost cutting or in achieving growth/revenue/profitability targets faster.
- Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
- Design and build technical processes to address business issues.
- Oversee the design and delivery of reports and insights that analyse business functions and key operations and performance metrics.
- Manage and optimize processes for data intake, validation, mining, and engineering as well as modelling, visualization, and communication deliverables.
- Communicate results and business impacts of insight initiatives to the Management of the company.
Requirements
- Industry knowledge
- 4 years or more of experience in financial services industry particularly retail credit industry is a must.
- Candidate should have either worked in banking sector (banks/ HFC/ NBFC) or consulting organizations serving these clients.
- Experience in credit risk model building such as application scorecards, behaviour scorecards, and/ or collection scorecards.
- Experience in portfolio monitoring, model monitoring, model calibration
- Knowledge of ECL/ Basel preferred.
- Educational qualification: Advanced degree in finance, mathematics, econometrics, or engineering.
- Technical knowledge: Strong data handling skills in databases such as SQL and Hadoop. Knowledge with data visualization tools, such as SAS VI/Tableau/PowerBI is preferred.
- Expertise in either R or Python; SAS knowledge will be plus.
Soft skills:
- Ability to quickly adapt to the analytical tools and development approaches used within DCB Bank
- Ability to multi-task good communication and team working skills.
- Ability to manage day-to-day written and verbal communication with relevant stakeholders.
- Ability to think strategically and make changes to data when required.
Responsibilities:
- Collaborate with cross-functional teams including front-end developers, designers, and system administrators to develop robust and scalable server-side applications.
- Design and implement RESTful APIs and services using Node.js, ensuring efficient data handling and integration.
- Develop database schemas and models for MongoDB, optimizing queries and ensuring data integrity.
- Implement data migration and transformation tasks between different data sources.
- Write efficient and reusable code, following best practices and coding standards.
- Conduct thorough testing and debugging of applications to identify and fix issues promptly.
- Collaborate with DevOps team to deploy applications on servers or cloud platforms.
- Continuously monitor application performance and optimize it for scalability and reliability.
- Stay updated on emerging technologies and trends, actively suggesting improvements and innovative solutions.
Requirements:
- Strong proficiency in Node.js and JavaScript.
- Solid understanding of server-side development and asynchronous programming concepts.
- Experience working with NoSQL databases (e.g., MongoDB).
- Knowledge of database design and query optimization techniques.
- Familiarity with web application security principles and best practices.
- Proficiency in using version control systems (e.g., Git).
- Good understanding of agile development methodologies.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration abilities.
Work Location: Chennai
Work Experience: 5 to 8 Years
Technical Skills
- Experience in working with Core Java (Ver 11), Spring, Spring Boot, Hibernate, JSF or Primefaces, SQL
- Familiarity with working with Jasper, Rest API is added plus
Responsibilities
- Design, develop, implement, and maintain java application phases, code, and software
- Programming, testing, and debugging
- Competence and comfort using multiple frameworks
- Ability to gather accurate requirements and work closely with stakeholders
- Strong attention to detail with the ability to identify errors
Job Qualifications
- Graduate in Computer Science / Computer Applications / Engineering / Information Technology
What you will do:
- Researching possible business opportunities, prospecting new clients through various sources and building a pipeline of prospects
- Reaching out to potential clients via cold calls and cold email
- Understanding the business requirements of the clients and accordingly pitching the company’s products/services
- Educating the new clients and also updating the existing clients about any product/service improvements/updates
- Answering any concerns or queries raised by the clients in a timely manner
- Following up with the clients to ensure that their show of interest is retained and converted to business for the company
- Negotiating and closing the sales deal by handling all the relevant operational activities as well during the process
- Collecting feedback and suggestions from the clients in regular intervals and reporting the same to the management
- Ensuring compliance of relevant rules, laws & regulations
- Updating and maintaining a database of prospects, sales figures etc. and reporting the same to the management in regular intervals
- Working in coordination with internal stakeholders such as various teams and external stakeholders such as clients
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant work experience of minimum 2+ years in inside sales
- Previous experience of handling a CRM, using an email outreach tool and prospecting is required
- Willingness to work remotely
- Excellent communication skills- Advanced level proficiency in English is required
- Excellent negotiation and presentation skills
- Meeting assigned sales targets
- Management and resolve customer complaints
- Sell insurance/credit cards or loan and handle calls.
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Complete call logs and reports and other duties as assigned
- Accomplishes sales and organization mission by completing related results as needed.
Team Manager – Direct Sales, Toppr.com Location: PAN India https://toppr.breezy.hr/
About Us
Toppr is an adaptive after-school learning app for classes 5th to 12th. Our vision is to make learning personalized using technology. We believe each child is unique with distinct learning needs.
We are building Toppr as an adaptive platform that can increase engagement, optimize learning and improve outcomes. We have the widest syllabus coverage in India with over 20 subjects, 20 boards and 50 exams. Over 30 lakh students use the learning app.
Toppr was started in 2013 by IIT Bombay alumni ZishaanHayath and HemanthGoteti and is backed by venture capital firms SAIF, Helion and Eight Roads.
If the future of education interests you, we would love to talk about what you can bring to our team.
About the Team
We are the face of Toppr for all our students and their parents.
We help them understand how to leverage Toppr platform for their learning We strive to take Toppr to every single household in India; and then the world.
Role & Responsibilities
- Provide the team with a vision and objectives; manage key performance indicators.
- Set the monthly, weekly, daily targets for the team and ensure that the team targets are achieved.
- Handling and guiding team of Academic Counselor to achieve monthly sales target.
- Maintain the sales report of the team.
- Motivating & mentoring team to achieve & exceed targets
- Design & develop business models as per the location and market situation.
- Conducting weekly reviews for performance & training.
- Identifying the areas of improvements & KPI’s
- Involve team in calling for negotiation and objection handling as and when required.
Team Managers at Toppr
- Are dynamic professionals who drive their team to exceed business targets
- Possess sound knowledge and understanding of consumer (students and parents) behavior
- Thrive in a fast paced ambiguous work environment
- Have excellent communication skills in English and the regional language
Qualification & Skills
- MBA or Graduate with at least 5 years B2C sales experience
- Minimum 1 years’ experience of managing a team of 10 – 20 sales executives
- Experience in to Data Analysis; proficient with using Excel







