What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
Shubham Vishwakarma
Full Stack Developer - Averlon
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Qualifications:
Strong proficiency in Shopify Plus and Shopify Scripts
Experience with custom theme development for Shopify Plus (advanced customer fields experience)
Fluency in HTML5, CSS, JavaScript/jQuery Experience with Shopify app integrations (integrating third-party APIs)
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Strong understanding of SEO and web development Experience with Server and DNS management Understanding cross-browser compatibility problems and the ability to offer solutions
Experience with user testing and usability analysis
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Honors bachelor’s degree in engineering or science fields or equivalency.
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Hands-on experience of PFMEA & Control Plan.
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Department: Software development
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At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently-owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story!
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- Create and monitor the disaster recovery (DR) of all servers.
- Respond and assign a team to resolve help desk requests
- Monitor and maintain server functionality and security issue.
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Automation configuration management using either Ansible, Puppet, Chef or an equivalent
- Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
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Strong knowledge and understanding of Docker & Kubernetes is a must.
Strong knowledge of Python, along with one more language (Shell, Groovy, or Java).
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Opportunity to work on the latest cutting edge tools/technologies in DevOps
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High growth trajectory
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JavaYou’ll be our: Application Developer
You’ll be based at: IBC Knowledge Park, Bengaluru
You’ll be Aligned with: Application Development Lead
You’ll be the member of:VehicleSoftware Team
What you’ll do at Ather:
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You will be developing the various Applications for the cloud to process data connecting with the vehicle
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You shall work with the Lead and product team to define and deliver features.
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Be part of the Agile team, to define Sprint work content definition.
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Strong knowledge and Hands on experience with Nodejs, RestAPI, Java Script, Java Development experience in cloud based infrastructure
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Strong fundamentals in any fullstack of your choice, OOPS concepts, Google Cloud Platform. Knowledge of Java, React, React Native, Android Native , HTML5, Firebase and Go Programming is a plus.
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Strong experience with Agile methodology, along with tools such as JIRA, Confluence.
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Flashing and debugging tools experience is a plus.
You bring to Ather:
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Bachelor’s/Master’s in computer science or any other equivalent degree
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon