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What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
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Title :- Frontend Angular Developer
**Candidate should be fine with deployment at client location- CHANDIGARH
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4 to 7 years of experience in Frontend technologies
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Deep knowledge of Angular 7/8/9/10 practices and commonly used modules based on extensive work experience
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Proven experience implementing front-end and back-end JavaScript applications.
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Hands-on Experience in designing, coding, and delivery of UI Solutions based on Angular, jQuery, JSON, JSONP
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Proficient in CSS, HTML, and writing cross-browser compatible code
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Creating self-contained, reusable, and testable modules and components
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Must have experience of working with .NET API integration.
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About Typito
We strive to build a workplace that helps everyone nurture a growth mindset and here's what our https://www.glassdoor.co.in/Reviews/Typito-Reviews-E4837925.htm" target="_blank">Glassdoor reviews say. You can learn more about https://typito.com/blog/thing-called-culture-typito/" target="_blank">our culture here and http://blog.typito.com/why-we-are-building-typito/" target="_blank">here's why we are building Typito.
If all of this looks exciting, please continue reading.
We are looking for a Product QA Analyst, with at least 2 years of QA experience and who will undertake the Quality Assurance testing of our web app (https://typito.com). Apart from QA, the role entails working closely on product lifecycle and product evolution along with the Product Management and the Technology team.
Responsibilities:
- Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
- Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
- Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
- Develop an understanding of the Typito product and document use-case scenarios
- Own efforts on Functional, Regression, UI testing for Web and Mobile
- Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
- Be an advocate of app performance and lead initiatives on this front.
Requirements:
- Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
- Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
- Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
- Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
- Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
- Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.
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- Design the architecture and their solutions
- Define user stories and implement them using agile methodology
- Engage and manage a team of software engineers; including task planning and code reviews
- Have technical ownership of the product
Must have:
- Fullstack experience (React, Node JS, VU, Python)
- Expert in web technology (SaaS)
- Know-how of cloud technology
- Broad experience with multi-platform development tools and toolkits
- Experience in release engineering and configuration management
- Comfort with both client-side and server-side development
- Passion for agile
- Knowledge of CICD pipeline
Bonus if you:
- Have experience working in the healthcare industry
- Are enthusiastic about all things brain science and/or mental well-being
- We are a company that highly values the ability to communicate well. We all take turns at the blog roster, so writing experience and/or enthusiasm is appreciated
- Our core values encourage empathy and innovation, you are gold if you share these
The opportunity
The Engineering Manager (EM)is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the EM, while working with the Product owners drives the product Net promoter score (NPS), user satisfaction, building the product roadmap and delivering highly functional, exceptionally innovative and intelligent software. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail.
You are great at
As an Engineering Manager, you’ll take the lead as you - drive product development, operations and technical decision making. You’ll have a strong focus on team management and development, equal focus will be on writing production code and hands on active development of the capabilities and solutions. Assist in defining infrastructure need and use enterprise solution and drive resolution of technology roadblocks including code, infrastructure, build and deployment. Manage overall software development cycle by adhering to development and security standards. Establish good stakeholder communication and work closely with Product teams and influence set product roadmap and help drive requirements while being a strong advocate of extreme agile and DevOps practices across engineers. Build and manage a team of high performing full stack engineers and provide leadership, coaching, motivation and recommend staffing levels, operating procedures, tools and systems for the team. Provide career development and performance management to a team of engineers.
Required Candidate Profile
- 4 year degree in or equivalent experience
- 8+ years of engineering (software development) experience
- 1-3 years of managing teams with a strong track record of delivery for cross-functional product experience with Cloud hosting and managing products
- Proficient in building high performing APIs and writing specs
- Expertise in programming languages. Hands on experience in Java, J2ee technologies is preferred.
- Experience in SAP Hybris Commerce would be a plus
- Experience with integration, data handling technologies and other open source frameworks
- Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to variety of audiences
- Team-orientated, passionate about developing others’ skills and capabilities
- Successful track record of working in large scale technology solutions
- Deep understanding of agile development processes and methodology including continuous integration and delivery, with a mindset of building incrementally and delivering business value quickly
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