Cutshort logo
Fintech Pioneer logo
Sr Manager- Process Excellence
Fintech Pioneer
Sr Manager- Process Excellence
Fintech Pioneer's logo

Sr Manager- Process Excellence

at Fintech Pioneer

Agency job
via Unnati
5 - 7 yrs
₹12L - ₹14L / yr
Delhi, Gurugram, Noida
Skills
business excellence
Process improvement
Performance Evaluation
Customer Success
Account Management
CRM
Join a leading MCommerce company, set your career on a flight towards success and growth.
 
Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.
 
As a Sr Manager- Process Excellence, you will be responsible for overseeing the customer service and operations functions ensuring the company delivers the highest level of customer experience possible.

What you will do:

  • Improving business processes across customer service and operations functions
  • Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
  • Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
  • Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
  • Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
  • Collaborating with other departments to resolve complicated issues and issues which require special attention
  • Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
  • Contributing to the development of industry-leading processes and best practices for delivering customer excellence

 

Desired Candidate Profile

 What you need to have:

  • MBA/ PGDM from Tier 1 college
  • Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
  • Focus on quality and excellent problem solving and conflict resolution skills
  • Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
  • Exceptional communication and presentation skills
  • Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
  • Experience in streamlining and automation of inbound and outbound communication channels
  • Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

 

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Anantaresource
Mumbai
2 - 5 yrs
₹5L - ₹6L / yr
Audit
Audit management

JOB DESCRIPTION :




Profile: Audit & Taxation


Qualification: CA Inter (drop out)


Years of Experience: 5-6 years - 4 year plus is fine but post internship.


Salary: 50000-60000 - Try and negotitate as much as possible.


Qualification: CA Inter


Roles & Responsibilities:


Having Experience in Statutory Audits of Companies & Banks.

Having Domain knowledge of GST, ability to develop team and lead Indirect Tax Practice and Work under Pressure

Proficiency in Taxation Laws, Accounting Practices, Audit

Major experinec in Direct Taxation & Indirect Taxation

Company Audit, Income Tax Audit, Other Statutory Audit Individual Taxation, Direct and Indirect Tax Return filling and General Accounting


Desired profile of the candidate


Having knowledge of Company Audit, Income Tax Audit, Other Statutory Audit Individual Taxation, Direct and Indirect Tax Return filling and General Accounting


Strong analytical and strategic planning skills.


Having knowledge / Experience in Accounting / Direct Tax - Income Tax & TDS / Statutory Audits of Companies


Proficiency in handling Tax Softwares, Tax Portal, Accounting Practices, Audit, Excel, MS Office


Working Days -Time

6 days working

Recruiter Instructions

Complete Address

semi qulified droput with statuory auidt and txation experience











Opp. Turbhe Railway Station,

Vashi, Navi Mumbai - 400 703.

Read more
Configtap
Basanagouda Patil
Posted by Basanagouda Patil
Mumbai
5 - 6 yrs
₹4L - ₹10L / yr
VPN
LAN
VLAN
Firewall

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.


Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.



Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.



Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.



Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.



Experience: 5 years


No. of Positions: 2


Job Type: Full-time


Benefits: Health Insurance


Work Days: Monday to Friday


Read more
ketteq
at ketteq
1 recruiter
Nikhil Jain
Posted by Nikhil Jain
Remote only
5 - 15 yrs
₹20L - ₹35L / yr
ETL
SQL
skill iconPostgreSQL

ketteQ is a supply chain planning and automation platform. We are looking for extremely strong and experienced Technical Consultant to help with system design, data engineering and software configuration and testing during the implementation of supply chain planning solutions. This job comes with a very attractive compensation package, and work-from-home benefit. If you are high-energy, motivated, and initiative-taking individual then this could be a fantastic opportunity for you.

 

Responsible for technical design and implementation of supply chain planning solutions.   

 

 

Responsibilities

  • Design and document system architecture
  • Design data mappings
  • Develop integrations
  • Test and validate data
  • Develop customizations
  • Deploy solution
  • Support demo development activities

Requirements

  • Minimum 5 years experience in technical implementation of Enterprise software preferably Supply Chain Planning software
  • Proficiency in ANSI/postgreSQL
  • Proficiency in ETL tools such as Pentaho, Talend, Informatica, and Mulesoft
  • Experience with Webservices and REST APIs
  • Knowledge of AWS
  • Salesforce and Tableau experience a plus
  • Excellent analytical skills
  • Must possess excellent verbal and written communication skills and be able to communicate effectively with international clients
  • Must be a self-starter and highly motivated individual who is looking to make a career in supply chain management
  • Quick thinker with proven decision-making and organizational skills
  • Must be flexible to work non-standard hours to accommodate globally dispersed teams and clients

Education

  • Bachelors in Engineering from a top-ranked university with above average grades
Read more
Copods
Sonali Sharan
Posted by Sonali Sharan
Remote, Pune
1 - 3 yrs
₹4L - ₹12L / yr
Communication Skills
Inside Sales
Sales

We are seeking an experienced and ambitious Candidate with a focus on SaaS to join our team. This role is perfect for someone who thrives in a challenging environment and is ready to build and lead the generation sales engine from scratch. If you have a solid background in B2B SaaS and a track record of generating qualified sales meetings/leads, we'd like to meet you.

**Roles and Responsibilities**

  1. Generating 6-8 Qualified Leads/meetings for the sales team via leveraging different channels and tools
  2. Strategies for targeting ideal customer profiles & potential prospects through cold email reach outs, Linkedin reach out, Social gatherings & events, and cold calling
  3. Understand the Identify prospect's needs and design appropriate messaging for various channels for our products/service
  4. Set up meetings or calls between (prospective) customers and the Sales team
  5. Reporting to the manager on the weekly numbers and monthly goals
  6. Own data mining regularly to update the target list & clean up data

Must-Have:

  1. Experience generating Leads via different channels in a Saas-focused role.
  2. Knowledge of the international market. (NA, Europe, Middle East) (IT Sales background is a
  3. plus)
  4. Comes from a B2B SaaS background with a focus on Enterprise.

Should Have:

1. 2. 3.

4. Nice to

1. 2. 3. 4.

Ability to contact potential prospects through cold calls and emails.

Skills in identifying prospects' needs and suggesting appropriate products/services. Experience setting up meetings or calls between (prospective) customers and Sales Executives.

Strong presentation skills and the ability to effectively communicate value propositions.

Have:

Ability to present our company to potential prospects effectively.

Skills to build long-term trusting relationships with prospects.

Experience proactively seeking new business opportunities in the market.

Experience in participating in events ( Virtual/offline) to generate Leads/ Meetings for the sales team.

Requirements:

  1. Strong track record of building and scaling successful sales teams.
  2. Excellent communication, negotiation, and interpersonal skills.
  3. Comes from a B2B SaaS background.
  4. Ability to develop and execute creative and effective sales strategies.
  5. Knowledge of the US, CA, European market.
  6. Self-motivated, driven, and ambitious with a strong desire to succeed in challenging roles.

What We Offer:

  1. Competitive salary with an attractive commission structure.
  2. Opportunity to be a part of a fast-growing company and make a significant impact.
  3. Professional growth and development opportunities.
  4. Collaborative and supportive work environment.

Job Type: Full-time Job Location: Pune Schedule:

  • ● Fixed shift
  • ● Monday to Friday
  • ● EST Shift
  • Ability to commute/relocate:

● Pune: Reliably commute or planning to relocate before starting work (Required)

Please note that only shortlisted candidates will be contacted for further evaluation. We appreciate your interest in the position and thank you for applying.

Read more
Mynd Integrated Solutions
Sushma Shishodia
Posted by Sushma Shishodia
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 6 yrs
₹5L - ₹12L / yr
skill iconDjango
skill iconFlask
skill iconPython
AWS Lambda
skill iconAmazon Web Services (AWS)
+3 more

Your responsibilities as a backend engineer will include:

  • Back-end software development
  • Software engineering and designing data models and write effective APIs
  • Working together with engineers and product teams
  • Understanding business use cases and requirements for different internal teams
  • Maintenance of existing projects and New feature development
  • Consume and integrate classifier/ ML snippets from Data science team

What we are looking for:

  • 4+ years of industry experience with the Python and Django framework.
  • Degree in Computer Science or related field
  • Good analytical skills with strong fundamentals of data structures and algorithms
  • Experience building backend services with hands-on experience through all stages of Agile software development life cycle.
  • Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
  • Experience with Databases (Relational and Non-Relational). Ex: Cassandra, MongoDB, Postgresql
  • Experience with writing REST-APIs.
  • Prototyping initial collection and leveraging existing tools and/or creating new tools
  • Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
  • Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
  • A positive attitude, and a growth mindset

 

Bonus:

  • Experience with relevant Python libraries such as Sklearn, NLTK, tensorflow, HuggingFace Transformers
  • Hands on experience in Machine learning implementations
  • Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
  • Good with Humor and Team player
Read more
VAYUZ Technologies
at VAYUZ Technologies
1 video
4 recruiters
Shraddha Jain
Posted by Shraddha Jain
Ahmedabad
2 - 3 yrs
₹10L - ₹15L / yr
skill icon.NET
skill iconC#

Role - .NET  Developer

Experience - 2+ Years

Location - Ahmedabad
Skills required-.Net core, very proficient in SQL

  • Bachelor's degree in Computer Science or a related field
  • Minimum 2+ years of experience in software development using the .NET framework (Max upto 5 years)
  • Strong understanding of C#, ASP.NET, and the .NET Core
  • Experience with web development technologies such as HTML, CSS, and JavaScript
  • Experience with database technologies such as SQL Server
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Proven ability to work independently and in a team environment
  • Keywords: .NET, C#, ASP.NET, .NET Core, software development, web development, HTML, CSS, JavaScript, SQL Server, problem-solving, analytical, communication, team player
Read more
Rejolut
at Rejolut
1 video
2 recruiters
Sonam K
Posted by Sonam K
Navi Mumbai, Mumbai
1 - 3 yrs
₹3L - ₹6L / yr
User Interface (UI) Design
User Experience (UX) Design
UX Designer

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

 

Do you speak about designs and creativity? We can offer you an exciting role where you can use this passion to design User Interface/User Experience for enterprise applications. We believe that having the right team is intrinsic to getting the best outcomes possible and this is why we are looking for the Application (UI/UX) Designer to join us.

Responsibilities:-

  • Portfolio which showcases your UI/UX knowledge as per industry standards.
  • Knowledge of responsive web-based application designs for desktops, tablets and mobiles screens.
  • Knowledge of preparing wireframes and prototypes for applications. The design should be validated with actual client requirements and expectations.
  • Should have a good hold in Adobe Design Suite focusing on Adobe XD, Photoshop, and Illustrator.
  • Knowledge of creating and maintaining Design Systems.
  • Knowledge of material & ios design standard.
  • Proficiency with UX design process, Lean UX methodologies will make valuable contributions
  • Ability to build strong relationships with technical teams. The technical team will configure the applications in different frameworks ex. React.js, Angular etc...
  • Positive, can-do attitude in the face of complication, adversity, tight deadlines and fluctuating workload.

Desired Candidate Profile:-

  • Minimum 2 years of IT experience in professional enterprise application user interface designs.
  • Should have experience designing responsive user interface for desktops, tablets and mobiles web-based enterprise applications.
  • Must have experience in design solutions by understanding the client’s requirements.
  • Must have experience in designing user-centric, easy to use, simple, intuitive, consistent user interface for applications.
  • Experience of building user-centric design in an agile environment with proven experience in rapid, iterative low and high fidelity prototyping/wireframing.
  • Excellent communication skills in English language is a must. 
  • Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
  • Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday

Read more
Idenisys IT Consulting Private Limited
Tarit Paul
Posted by Tarit Paul
Kolkata
3 - 7 yrs
₹3L - ₹5L / yr
skill iconJavascript
skill iconAngular (2+)
skill iconNodeJS (Node.js)
Web Development
Need full stack developers for web and app development. Should be disciplined and have skills to upgrade and help the team.
Read more
Artivatic
at Artivatic
1 video
3 recruiters
Layak Singh
Posted by Layak Singh
Bengaluru (Bangalore)
8 - 15 yrs
₹15L - ₹25L / yr
skill iconMachine Learning (ML)
Technical Architecture
Artificial Intelligence (AI)
skill iconDeep Learning
RESTful APIs
+4 more
About Artivatic :Artivatic is technology startup that uses AI/ML/Deeplearning to build intelligent products & solutions for finance, healthcare & insurance businesses. It is based out of Bangalore with 20+ team focus on technology. Artivatic building is cutting edge solutions to enable 750 Millions plus people to get insurance, financial access and health benefits with alternative data sources to increase their productivity, efficiency, automation power and profitability, hence improving their way of doing business more intelligently & seamlessly. Artivatic offers lending underwriting, credit/insurance underwriting, fraud, prediction, personalization, recommendation, risk profiling, consumer profiling intelligence, KYC Automation & Compliance, automated decisions, monitoring, claims processing, sentiment/psychology behaviour, auto insurance claims, travel insurance, disease prediction for insurance and more. We have raised US $300K earlier and built products successfully and also done few PoCs successfully with some top enterprises in Insurance, Banking & Health sector. Currently, 4 months away from generating continuous revenue.What We are Looking for?- We are looking experienced, seasoned technology professional or entrepreneur who have hands on building deep-tech/SaaS products. - Someone who think to build next billion dollar tech enterprise company based out of India which can solve finance/insurance/healthcare problem at massive scale. Someone who live for code and breathe for code. Skills/Experience :- More than 5+ years technology product building experience - Have either worked in startups or in large enterprises for scalable products- Knowledge in SCALA/Java/Python/Cassandara/Deeplearning/AI/ML/architecture- Data science/Algorithms/Statistics/Mathematics expert - Someone looking to build next billion dollar enterprise - Hands on-coding experience - Willing to work with small team- Willing to work in startup environment - Ability to lead technology team, execute projects well- Building innovative product ideas, algorithms and development - Someone who can built exceptional tech team, convert business problems in to technology solutions - Someone who think to start own companyCompensation & Equity :- Being startup, compensation is not high. Equity 3-4%. CTO Can also invest in company to buy more equity if want based on current valuation with some discount on it.
Read more
Technology Solutions’ ,  ‘Managed Ops’ and “Scanner solution
Technology Solutions’ , ‘Managed Ops’ and “Scanner solution
Agency job
via Erflogs Consultant by Nandini Dhar
Bengaluru (Bangalore)
3 - 10 yrs
₹5L - ₹8L / yr
skill iconC#
ASP.NET
MVC Framework
Webforms
ASP.NET MVC
+1 more

Technical Skills to work with http://asp.net/">ASP.NET Web Forms(2) & MVC(1), Win Forms, WCF/Web API, C#, JavaScript & JQuery, Stored Procedures (SQL Server/MySQL), HTML, CSS, IIS

  1. Ability tounderstand requirements by reading Business Requirement Documents(BRD), Functional Requirement Documents(FSD)
  2. Capability to visualize and document functional requirements into technical implementations using technical documentation and unit test cases
  3. Ability to code technical implementations based approved technical designs
  4. White box testing (unit test)
  5. Ability to communicate regarding work related verbal and written
  6. Other required soft skills to work in a team.
  7. Ability to guide junior developers technically.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos