What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
Similar jobs
GL, AR, Expenses. May need Cash Management if it becomes in scope.
Load Rapid Implementation spreadsheet, GL Allocations, Journal, AP, Expense approval workflow & SLA configs
POSITION SUMMARY:
Should have completed minimum TWO end-to-end Fusion Finance implementation, up-gradation, lift & shift and support projects experience,
Experience in Oracle Cloud (Fusion) Financials Functional in GL, AP, AR, FA, Cash Management, FAH, Intercompany, Expenses Management, RMCS, Procurement modules,
Should understand business requirements, fit-gap analysis, and preparation of functional design documents,
Should be able to manage the Finance track independently, interact with clients, conduct business requirements and training sessions, etc,
Should conduct CRP, UAT & SIT sessions with clients/stakeholders,
Experience in implementing financials cloud, configuring workflows, issue resolution and customization across all finance modules,
Solid understanding of Enterprises Structure, COA, Structure, and Hierarchies, Flex fields, extensions set up in Fusion Financials,
Experience in working with Oracle support for various issue resolutions,
Experience in various financial data upload/migration technique (FBDI & ADFDi) and related issue resolutions,
Reporting (Financial Reporting Studio (FRS), SmartView, OTBI),
Experience in supporting Period closure activities,
Knowledge on tax (Withholding and Transaction tax) setups,
Experience in reconciliation financial data between GL and Subledger modules,
High-level Knowledge of end-to-end integrations of Financials modules with other modules like Projects/Procurement/SCM/HCM,
High-level Knowledge of other fusion modules (SCM or PPM) functionality is a plus,
Should have excellent communication and presentation, strong analytical and problem-solving skills.
Qualifications
Graduation from a reputed institute,
CA/CWA/CA-Inter or MBA will be an added advantage,
Oracle fusion certifications will be an added advantage,
Devops Engineer(Permanent)
Experience: 8 to 12 yrs
Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)
Max Salary = 28 LPA (including 10% variable)
Notice Period: Immediate/ max 10days
Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain
· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.
· 10+ years’ experience in software development
· 8+ years of experience in DevOps
· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience
· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes
· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption
· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration
· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning
· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery
· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices
· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)
· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.
· Manage and maintain standards for Devops tools used by the team
Experience: 4 - 5 years.
Team: Brand & Marketing
Reports to: Creative Director
The Senior Copywriter will be part of a fully dedicated team writing copy for one of India’s best and biggest fintech brands. S/he will partner with designers, strategists and business leads internally to develop marketing communications spanning social media campaigns, social content, videos, email campaigns, websites, blog posts & presentations.
What we are looking for:
● 4-5 years of experience with copy. Experience working with an agency or with an in-house team are strong bonuses.
● The ideal candidate also has some experience writing for a finance brand. It’s NOT a must, but good to have.
● Flexibility to work independently while also being able to collaborate
effectively within a team, change course as needed, or brainstorm on the
spot.
● Ability to own and back up their work, along with a positive attitude and
openness toward input and revisions from stakeholders.
● Curiosity and humility are two primary factors we are looking for. We have a tight-knit team that provides a lot of support for our creatives to do their thing, so a strong spirit of collaboration, flexibility and transparency are keys to success in this role.
Day to day responsibilities:
● Work with our existing team to produce high-quality communications, from concept to execution, for emails, landing pages, social media, microsite, marketing collateral and more.
● Write clear effective copy, using the creative brief as your primary source of guidance.
● Participate in project kickoffs, internal team meetings as needed.
● Ensure adherence to delivery timelines for all output.
● Walk through your their work internally and have a clear point of view that they can clearly explain
● Act as an audience advocate and a steward of the brand. Ensure that all output is on-brand, consistent and of high quality
-
Leading the engineering team and federated suites.
-
Helping define Technical Roadmap and own the entire product delivery end to end.
-
Working very closely with various business stakeholders to drive the execution of multiple business plans and technologies for the team.
-
Improving, optimizing and identifying opportunities for efficient software development processes.
-
Hiring, Developing and Retaining a strong team of engineers.
-
7-9 years of experience with Java development, Spring Boot. Minimum 5+ years of managing high performance development team(s).
-
Strong knowledge of REST and micro services based design.
-
Experience across the product development SDLC with solving customer problem approaches.
-
Prior product engineering leadership in Identity and Access Management solutions is a big plus.
Roles and Responsibilities:
- Should be ok to work on Saturdays, can take off on Sunday and Monday.
- You do not need to have great typing skills.
- Entering customer and account data from source documents within time limits.
- Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
- Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output.
- Research and obtain further information for incomplete documents.
- Respond to queries for information and access relevant files.
- Comply with data integrity and security policies.
Requirements:
- Bachelor’s degree in any related field.
- Proven data entry work experience, as a Data Entry Operator.
- Experience with MS Office and data programs.
- Familiarity with administrative duties.
- Experiences using office equipment, like fax machines and scanners.
- Excellent knowledge of correct spelling, grammar, and punctuation.
- Attention to detail.
Responsibilities of candidate include:
• Calling and visiting customers
• Collect payment
➢ Demonstrates ownership to resolve challenging customer issues, escalating
when necessary.
➢ Call customers with overdue accounts.
➢ understand and explain benefits of repayment and credit history of
customer.
➢ Correct customer misunderstanding on product policy and terms.
➢ Set up payment plan and follow-up schedule.
➢ Educate customer on consequences for late payment.
➢ Escalate difficult or unusable case to team leaders.
➢ Provide feedback on reason for default to team Leader.
Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages
Age criteria 20 to 29 Years
Location- KR Puram, Bangalore
Looking for integration of Signavio tool with other systems like Teams, SNOW, EXTOLLO, Alice etc., Optimization and automation of the processes are needed Enhance the integrations with other systems, look for optimization & automation Candidate should have good knowledge on the above languages and frameworks Hands on experience and good at handling the business connects is must Should have good communication skills & Analytical Skills Good to have: UI Frameworks like ReactJS and Angular Should be able to understand the complete framework of application/tool Understanding on the integrations & configurations with integrated DB and other technology classes layers is added advantage Good team player and be ready to work individually and also team level Education: BE/B. Tech in relevant stream and equivalent degree in computer science
What you will do:
- Assisting in the formulation of strategies to build a lasting digital connection with consumers
- Identifying new opportunities by thorough market research and target top of social media trends
- Planning and monitoring the ongoing company presence on social media (Linkedin, Twitter etc.)
- Launching optimized online adverts through Google Adwords, Facebook etc. to increase brand awareness
- Preparing online newsletters and promotional emails and organize their distribution through various channels
- Planning and directing marketing campaigns
- Optimizing content for the website and social media platforms
- Providing internal reports on a regular basis
- Executing new and creative collaborations among technologies and platforms
- Collaborating with designers to improve user experience
- Acquiring insight in online marketing trends and keep strategies up-to-date
- Maintaining partnerships with media agencies and vendors
- Identify trends and insights
Desired Candidate Profile
What you need to have:- Preferably with a B.Tech+ MBA background from Tier 1 & 2 colleges
- 3-6 years of experience developing and executing B2B & B2C marketing programs covering multiple channels
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Proven work experience as a Digital Marketing Associate or similar role
- Excellent presentation, organization, time management, and cross-department communication skills
- Ability to quickly adapt to changes and work effectively under pressure
- Excellent client-facing and internal communication skills
- Ability to think strategically and drive the business strategy
- Attention to detail and multi-tasking skills
- Strong problem management skills
- Ability to manage multiple priorities
- Ability to interact well with people at all levels within and outside the organization
Work Location: Hyderabad
Experience:3 to 6 Years
Package:As per Market Standards
Notice Period:Immediate Joiners
Its a Full Time Opportunity with Our Client
Mandatory Skills:.Net,Andriod/IOS & Xamarin
Job Description
Candidate should have development experience in .Net Technologies.
Experience on Xamarin forms is mandatory.
Should have worked on all the following:
C#.NET, JavaScript, JQuery, CSS, SQL, ASP.NET.
Good experience in XAML
Experience developing Cross Platform applications (Android/iOS/Windows) in- Xamarin will be good.
Good experience in REST applications.
1. To write on a variety of topics related to education and courses offered by the colleges and institutions in India and educational news and updates etc.
2. Knowledge of writing articles, blog posts, descriptions, page titles etc. for digital media.
3. Create content which gives website readers access to information in a simple, easy to understand language.
4. The content writer should know the target audience and write content to engage and draw visitors.
5. Generate content, making smart use of keywords. The text should have relevant keywords and variations for better search engine ranking and indexing.
6. Creating stories from in-house reports/surveys monthly.
7. Developing new ideas for web content.
8. Work with team members to enhance content pieces.
9. Candidates handled a team will be given preference.
Desired Profile
1. Freshers with impressive writing skills are welcome.
2. As a web content writer, ability to write engaging content for websites.
3. Knowledge in writing content for websites/print/company blogs.
4. Good written and communication skills.
5. Awareness of Search Engine Optimization (SEO), internet marketing trends is a plus.
6. Excellent time management skills.
Personal Traits:
1. Excellent written and oral communication skills.
2. Excellent problem solving skills.
3. Should be excellent in Time Management, Planning Skills & Organizing Skills.