
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results

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Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities.
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Roles & Responsibilities:
- Manage the Purchasing Process and analyses existing Purchasing strategies
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- Responsible for monitoring inventory levels
- Handle the requirement recd from OFT
- Follow up with Suppliers
- Material receipts (Handling stores GRN issues)
- SRN checks (With service team on One drive)
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- PO Placement
- Enquiries handling.
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Experience – 2 to 4 years.
Qualification – Diploma/Graduation.
Company: Enpointe.io
Location: Mumbai
Experience: 3-5 years
Employment Type: Full-Time
About Enpointe.io:
Enpointe.io is an innovative tech company focused on building scalable and high-performance applications. We leverage modern frameworks and backend technologies to develop enterprise-grade solutions. If you're passionate about Java development, backend systems, and scalable architectures, we invite you to join our growing team.
Position Overview:
We are looking for a Java Developer with expertise in backend development and API design. The ideal candidate will have strong Java programming skills and experience in developing, optimizing, and deploying scalable backend applications. You will collaborate with cross-functional teams to build and maintain robust systems.
Key Responsibilities:
Backend Development:
- Develop and optimize Java-based applications using Spring Boot and related frameworks.
- Implement microservices architecture and RESTful APIs.
- Ensure backend applications are scalable, secure, and high-performing.
Database Management & Integration:
- Design and manage relational and NoSQL databases (MySQL, PostgreSQL, MongoDB).
- Optimize queries and ensure data integrity and performance.
- Work with caching mechanisms like Redis for improved efficiency.
Software Development & Deployment:
- Develop and maintain Java-based backend services.
- Work with version control systems (Git, GitHub, GitLab).
- Deploy applications in cloud environments (AWS, GCP, or Azure).
Optimization & Security:
- Optimize backend applications for performance, scalability, and efficiency.
- Implement best practices for security, authentication, and authorization.
- Stay updated with the latest Java and backend development trends.
Required Skills and Qualifications:
- Strong proficiency in Java (JDK 8+) and Spring Boot.
- Experience with microservices architecture and RESTful API development.
- Proficiency in SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB).
- Experience working with unit testing frameworks like JUnit.
- Knowledge of CI/CD pipelines and DevOps practices.
- Strong problem-solving skills and ability to work in a fast-paced environment.
Nice to Have:
- Experience with Kafka or RabbitMQ for messaging.
- Familiarity with Docker and Kubernetes for containerization.
- Knowledge of authentication frameworks like OAuth, JWT.
Role: Back End Developer
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Software Engineer - Frontend
Experiencing the world we live in is fundamental to our collective happiness and progress as a society. Headout’s mission is, and will always be, to unlock this happier world by connecting amazing in-person experiences with people all over the globe, giving them the opportunity to be entertained, educated and inspired. We are evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. By combining delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations, our single minded focus is on solving a huge basic human problem: how do we have a good time? On this mission, we've already served 7M+ guests from 190 countries who have headed out to an experience with us. While building scale that drives $200M+ in annualised sales, we hit profitability that is such a rarity on the back of our superior model.
As travel and in-person experiences recover, Headout is playing a critical role in our return to our way-of-life. With pent-up demand, generation and digitisation of experiences having been pushed forward by a decade, there is no better time to build than NOW.
We at Headout, like to solve real-world problems in the simplest & most elegant manner possible. We're seeking Frontend Engineers with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. We also love folks who have a sense of humor and know how to have fun. ;-)
👩💻 The Role
- Craft the front-end architecture, develop our core features, and collaborate with our Product & Design teams to build something useful and beautiful.
- Build slick UI interfaces to provide the best user experience.
- Get your hands dirty with cross-platform architectural challenges, new frameworks, design patterns, and technologies.
- Build and contribute to open-source libraries and components.
🌟 Our Dream Engineer
- A penchant for learning and building with new technologies and frameworks.
- A knack for writing the most performance optimized code along with it being modular and scalable.
- No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
- You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
- You have broad and deep knowledge across a variety of contemporary technologies.
💝 We like
- 2+ years of experience developing front-end platforms preferably in a high-growth startup.
- Solid hands-on experience with Javascript ES5 and ES6.
- Experience with NodeJS, Typescript, browser dev-tools etc.
- An opinion and preferably hands-on experience of CSS in JS vs old school style of writing CSS.
- Experience developing responsive designs using open source frameworks or even better, an attempt at your own framework.
- Solid understanding of how the web works and it's underlying communication protocols.
- People who give up anything to optimize that animation that they just created.
- Nice to Haves: An interest in UX, travel, local experiences & hospitality.
- 3 - 5 years of progressive IT experience with a minimum of 1+ years in building Ruby on Rails Web applications and RESTful API endpoints
- Proficient with scripting languages, specifically Python and Bash
- Experience in Object Oriented Java Script.
- Must have Linux command line experience.
- Good experience in developing and integrating reliable REST web services.
- Possess good communication, organizational and creative thinking skills.
- Multi-tasking individual that likes to work both in a team environment and individually
- Excellent technical abilities, leadership, decision making, and adaptability to new technology
- Good knowledge of Agile processes and practice
- Team player
Responsibilities:
- Design the architecture of new services to deliver timely communication from server to client and server to server, while still functioning alongside existing server components
- Describe and implement the communications across multiple network layers, considering performance, reliability, and flexibility with respect to the underlying infrastructure
- Enhance and expand the ORM layer of MZ’s in house web framework
- Craft software solutions for supporting flexibility in resource allocation, from compute to storage
- Serve as a technical leader for projects of year-long scope involving multiple contributors and customers
- Consult with technical operations on appropriate Kubernetes-based infrastructure design
- Design for performance, and measure the effects
- Review your colleagues’ code, and learn from their reviews as well
- Identify, document, and communicate best practices for the engineers who use the fruits of your labor
Requirements:
- 7+ years professional work experience
- BS or MS degree in Computer Science or a related technical field
- Must be proactive, self-directed, detailed and organized
- Proficient in PHP, C++, or Go
- Knowledge of relational databases and SQL, preferably MySQL
- Experience with in-memory NoSQL databases, such as Redis
- Ability to debug issues within custom code quickly
- Passion for developing scalable and maintainable software systems
Bonus Points:
- An open-minded and technology-agnostic approach to engineering
- Passion for performance debugging and benchmarking
- Real world experience developing distributed systems
1.SV, UVM, USB, DDR, PCIE, Ethernet, Axi, MIPI. Any one of the protocols will
be added advantage.
2.Experience in verification of complex IPs or SoCs.
3. Expertise in SoC Verification using C and SV/UVM.Expertise in AMBA
protocols
4. AXI/AHB/APB and experience in working with ARM Processors.
5. Expertise in Test Plan creation and Verification technologies like Code
Coverage, Functional Coverage and Assertions.
• As a leader, you will be Facilitating discussions and lead decision-making on all
engineering aspects of his/her team.
• Able to define and execute the engineering plans for the areas under his/her ownership.
• Drive engineering best practices for the team.
• Define, implement and maintain the hygiene of the production systems (both engineering
and processes) for the areas under his/her ownership.
• Responsible for the health of the business directly owned by the team.
• Challenging business & product on outcomes, channelize feedback into execution, and
be accountable for engineering outputs
• Hiring, mentoring and retaining a best-of-class engineering team.
• Responsible for all stakeholder management including but not limited to business,
product, operations, and clients/vendors








