
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results

Similar jobs
Hi,
Please find the job description for Cloud Devops Engineer role with Wissen Technology.
Website and Company profile:
www.wissen.com
LinkedIn Page:
https://www.linkedin.com/company/wissen-technology/
Interview Process : There will be 3 rounds of interview. 1 will be in office.
Client- (Hybrid Work Mode) (Product based organization)
Location:Bellandur,Bengaluru
JD:
Experience Level: 4-8 years
About the Role:
We are seeking a skilled AWS Engineer with strong expertise in AWS cloud services, Amazon EKS, and Kubernetes to join our team in Bengaluru. The ideal candidate will have a deep understanding of cloud infrastructure and container orchestration, with minimal Java development experience (10%) to support application integration.
Required Skills and Qualifications:
- 3-6 years of experience in AWS cloud engineering and architecture.
- Strong expertise in Amazon EKS and Kubernetes for container orchestration.
- Preferably certified in CKA (Certified Kubernetes Administrator) and AWS Certified Solutions Architect or equivalent.
- Hands-on experience with AWS services (EC2, S3, RDS, Lambda, IAM, etc.).
- Basic proficiency in Java (10% of role) for supporting application integration.
- Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
- Knowledge of CI/CD pipelines and DevOps practices.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- MUST HAVE SKILLS:EKS,ArgoCD,Kubenetes,Gitops.
Preferred Qualifications:
- Experience with microservices architecture and Docker.
- Familiarity with monitoring tools like Prometheus, Grafana, or ELK stack.
- Understanding of networking and security best practices in AWS.

We are looking for Senior Software Engineers (.NET) with at least 6 to 10 years of experience for the role of a consultant for a period of 6 months with potential offer of permanent position at the end of 6 months. The client is a SAAS product company working in the US Loan mortgage servicing and origination space. The location of the position is Chennai, India.
The team is building the next-generation loan originations and servicing systems. The systems will be used by lenders and servicers in the consumer and mortgage lending markets in the United States. As an agile developer, you will be working on a delivery team using modern technologies, tools and frameworks to develop advanced, enterprise business components that can run on Cloud platforms. You will be provided with the best tools, resources and compensation to get the job done…and enjoy every minute of it. And if it couldn’t get any better….this role is HYDBRID
Role:
- Associate will serve as a dedicated member of our development Team. Troubleshoot and resolve software bugs and deployment issues
- Must be an excellent verbal and written communicator
- Must have a positive attitude and be a self-starter who is willing to work independently and learn
- Creative problem-solving ability, allowing the individual to identify solid solutions to challenging business issues
- A passion for success and willingness to go above and beyond to accomplish goals
- Collaborate with managers, other developers, Quality Assurance, Business Analysts. Client Service Representatives and clients to understand requirements and demonstrate progress
- Work on an agile team with both onshore and offshore team members to help plan, implement and support enterprise web applications
- Design, develop and test new system capabilities, including: web UI, REST API, Microservices, serverless components, cloud native
- Document and communicate technical designs, standards and processes as needed
- Perform unit and integration testing to ensure application quality
- Continuously enhance skills by learning and applying relevant technologies and patterns
Requirements
- Professional Degree in Computer Science, Information Technology, related domain.
- Bachelor’s degree in Computer Science or equivalent work experience
- Minimum of 6-10 years’ experience in fast-paced software industry with an in-depth understanding of web application development.
- Agile development methodology
- Experience with the ASP.NET MVC stack.
- Experience with Azure DevOps (ADO) and Visual Studio and GIT
- Experience with JavaScript, jQuery and AJAX
- Experience with Angular and ReactJS
- Experience with HTML5, CSS3 and responsive UI design.
- Extensive experience with full-lifecycle development (i.e. design, coding, testing, debugging, etc.).
- Experience with distributed systems, C#, ASP.NET, REST and SQL programming.
- Experience developing or working with web services (REST and Web API preferred)
- Exposure to Cloud Native Programming and components
What do you get:
- Working on the latest and greatest technology
- Part of new product development team right from the beginning
- Excellent compensation
- Remote/Hybrid workplace options, Group Medical Coverage, Group Personal Accidental, Group Term Life Insurance Benefits, Flexible Time Off, Food@Work, Career Pathing, Summer Fridays and much, much more!



- Having 2-4 yrs of experience
- Have good knowledge of front-end technologies, including HTML5, CSS3, JavaScript, j Query.
- Html to wordPress integration
- Must have Core PHP Knowledge
- Develop and maintain code for various PHP applications.
- Create unique designs.
- Develop website using wordPress
- Create new wordPress theme using various plugins
- User interfaces for websites and/or web applications.
- Good Communication Skills.
- Job Types: Full-time, Regular / Permanent
Salary : No bar for the right candidate
Step-1 Video Assessment
✓ Education: Graduate
✓ Inherent ability to have engaging conversations
✓ Excellent listening skills
✓ Excellent communications skills (English) and interpersonal skills
✓ Self-starter and ability to execute high velocity closures
✓ Ability to work in low supervision but high ownership environment
✓ Genuine interest in helping people succeed
Eligibility:-
Qualification: Any Graduate
Salary up to 25K Take Home + Incentive
Experience:- Field sales experience (> 6 months) any Sales(Field) or Banking Sales experience)
Gender: Male
Working Location: Chennai,
JD -
By being the single direct touch point with the customers, XFEs are the ambassadors of airtel
Xtream brand and work towards creating brand & product awareness among potential customer base.
They also solve for customer problems and enable airtel to provide seamless
customer experience.

Designation: Angular Developer
Experience: 1 to 5 years
Skill Set: Angular 2+ Versions, HTML, CSS
Requirements:
- Must have experience on Angular 2+ versions
- Design, develop, test, deploy, maintain and improve software in the area of Web Development.
- Ensure the technical feasibility of UIUX designs.
- Manage individual project priorities, deadlines and deliverable.
- Making complex technical and design decisions for Angular projects.
- Adapting interface for modern internet applications using the latest front-end technologies.

- 3+ years of experience in native android app development.
- Strong programming experience in Core Java, Android SDK
- Experience working with Kotlin is a plus
- Experience working with Media player
- Experience working with offline app & content security, Encryption and Decryption
- Experience working with FCM
- Experience with web services integration, REST API framework, social media and other third party integrations
- Write good quality code, unit tests, automation and performing code reviews.
- Should have Experience of Social Integration.
- Ready to take complete ownership of multiple products, work alone on project if required
- Good knowledge in Android services/Framework layer and its debugging
- Experience with version control systems, preferably Git.
- Shipped multiple Android Applications that are currently available in the Google Play Store
- Good knowledge of data structures, algorithms and time/space complexity analysis.
-
Good problem solving abilities.
-
Ability to communicate well with Product and Engineering Team
- Experience with a start-up would be added advantage.

- Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
- Plan and test databases to ensure Tele Sales team has good database at all the times.
- Setting and Meeting sales performance targets.
- Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
- Monitor and train the team.
- Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.


