
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results

Similar jobs
Process: - International Insurance Outbound Voice Process
Experience: - 0 to 2 years
Pay Scale: - 18k to 25k
Interview Timing: - 3 pm to 10 pm
Location: - office no 409, 4th floor, 93 Avenue Mall, Fatima Nagar, Pune
Qualifications:
1. Bachelor's degree or pursuing a degree in a relevant field
2. High-level fluency in English, both written and verbal
3. Excellent listening & problem-solving skills
4. Strong attention to detail
6. Effective communication skills to articulate solutions clearly to users
7. Ability to work independently and as part of a team
Skills requirements
1. Insurance background
2. Excellent communication skill
3. Fluency in English language
1. Ideation, planning and execution of content calendars for Insta, FB, Twitter and LinkedIn (to work design teams)
2. Write copies and captions for platforms. And work with the design team to execute creatives.
3. Responsible for the growth of each platform
a. Followers
b. Engagement
c. Driving conversations
d. Traffic to the website from these social media channels
4. Use social media listening and analytics to understand areas of improvement and take necessary action on a weekly basis (also includes weekly reporting and suggestions). Provide insights to copy+design team in order to create innovative content
5. Assist in scheduling content on the platforms (as needed)
6. Ensure queries on social platforms are catered to always (to work with customer care/ORM)
7. Partnerships with brands/platforms to increase follower base and engagement for own platforms as needed
8. Plan and execute shoots for social media (still and reels)
COMMUNITY
1. Build an external community to support and enhance brand awareness metrics.
2. Work with internal and external teams to ensure that the content calendar is set and executed (for external community) in a timely manner.
PR
1. Work with PR team to build brand awareness and salience
2. Ensure monthly dissemination of press releases and consequent coverage
3. Work with copy team to draft answers, articles, press releases for brand campaigns, launches et

Frontend developer @ Kredmint
What we are looking for
- Bachelors in Computer Science or equivalent industry experience
- 2+ years of experience as a Frontend Engineer
- Experience with React, Javascript, and Redux. Experience with Node.js, Enzyme, and Jest is a plus
- Understanding of asynchronous javascript handling
- Previous experience in working with UI libraries.
Job description
LBB is looking for a Senior Associate/ AM- Sales, someone who is innovative, goal-oriented, well connected with brands and agencies, is an ace negotiator and can work with a team to achieve targets. You’re going to get a chance to work with brands across the board from food, lifestyle, travel, e-commerce, and so on.
Location: Delhi
Job responsibilities:
- Connecting with corporates and brands for promotion and marketing opportunities on LBB
- Understanding the client/agency's needs and requirements
- An understanding of the client/agency that aligns with our product proposition
- Executing and managing ad campaigns
- Maintaining relationships with the relevant representatives across companies
Job Role:
- Build and scale revenue opportunities from agencies and brands
- Achieve individual monthly sales targets along with teams
- Outreach to agencies; and activating corporate clients and leads
- Work with the Marketing and Tech team to create innovative campaigns
- Servicing merchant/ client requirements and meeting campaign delivery timelines
- Timely collection of payments and delivery of client reports
Required Skills / Must Have:
- 4+ years of Media/Ad sales experience with Digital/ TV/ Radio
- Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products to the clients.
- Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously.
- Excellent analytical, problem-solving, organizational, verbal, written, and presentation communication and interpersonal skills.
- A cross-functional influencer with the ability to build strong relationships.

Requirements
Salary up to 60 LPA (depending upon your experience)
5+ years of solid experience with a wide range of web, backend, or mobile technologies.
● Mastery of Ruby on Rails in a cloud-based ecosystem
● Experience presenting technical solutions to peers and managers.
● A proven track record of designing scalable and maintainable technical solutions.
• Experience coordinating development efforts across multiple managing projects in
parallel.
● Experience working with off-shore/outsourced developers across different time zones.
● Experience with code review tools and practices to ensure best practices are followed
and code quality gates are achieved.
● Experience with creating documentation, unit tests, integration tests, security, and load
tests.
● Solid Understanding of GitOps principles.
Nice to have:
● Working knowledge of Docker, Kubernetes, Terraform, and GitLab CI/CD pipelines
● Comfortable with open source monitoring tools like Prometheus, Grafana, Loki
● Experience with AWS, GCP, Azure, and Digital Ocean


~ What Qualities are we looking for ~
-Be part of a Culture where Customer Obsession, Ownership, Teamwork, Bias for Action and Insist on High standards are a way of life
-Desire to work in a start-up environment, work culture, and be able to self-manage and self-initiative.
-Learn and use cutting-edge technology to build state-of-the-art platforms that enhance customer experience at scale
-Be part of high-performing teams that know how to have fun along the way
-Collaborating with Designer and Product Managers to translate beautiful designs into pixel-perfect views
-Experimenting and suggesting improvements to our frontend tools & workflows
-Taking the lead to maintain, refactor and if necessary, throw away legacy frontend code -End-to-end engineering
- design, development, testing, and deployment for the UI work
~ Job Requirements ~
- experienced in Node.js, Express.JS, MongoDB etc
- Strong coding and design skills.
- Good command over Data Structures & Algorithms.
- The ability to produce bug-free and production-grade code.
- As a Magento Developer, you will be designing high-quality eCommerce solutions to meet digital commerce and marketing needs in the implementation, enhancement, and support of features.
- Translating business requirements into technical solutions including building components, modules, and plugins that integrate with external client services.
- Embrace a “shift-left” approach to software quality, leveraging unit, integration, and end-to-end test automation to make sure quality objectives are fulfilled.
- Participate in supporting other team members and projects the team owns via code reviews, pair programming, and technical discussions using Agile methodologies.
Qualifications:
- 3+ years of hands-on development experience with Magento and PHP.
- Experienced in Magento code structure, extension architecture, theming hierarchy, and dependency management.
- Strong integration and architectural knowledge of the Magento platform
- Proficient with Magento APIs (REST, GraphQL) and 5+ years experience with HTTP and REST API usage.
- Expertise in using and maintaining Magento extensions.
- Able to write acceptance criteria, automation, and execute regression testing.
- Experience utilizing GitHub, Jira, and Confluence.
Nice to have:
- Experience integrating Magento with AEM.
- Experience with Front End Development using JavaScript and related frameworks & libraries such as Angular.
- Experience in using and integrating the broader Adobe Experience Cloud stack (i.e. Assets, Analytics, Launch, Target, etc)
- Experience with cloud technologies (specifically Amazon Web Services)
- Experience with Build/deploys tools and pipelines such as Jenkins, CircleCI, etc.
We are looking for talented developers to join our team which has worked on multiple #1 top grossing games. We are now working on an exciting new mobile shooter game. You will collaborate with Designers, Artists and other Engineers to implement core systems and workflows
Responsibilities
- Work with designers and artists to integrate and implement new features
- Develop animated and interactive user interface based on flow documents
- Build performance critical gameplay features
- Build UI development Pipeline for sprites, atlases and downloadable content
- Optimize UI draw calls and script execution time
- Implement UI supported for different resolutions and platforms
- Partner with UX designers and artists to develop best practices and solutions
Qualifications
- Expert knowledge in Unity UI framework
- Experience with Unity APIs and plugins
- Good understanding of State machine, OOPs concepts, and SOLID principles
- Experience with Addressables assets and downloadable content
- Good understanding of Unity scene management, nested prefabs and script execution order
- Experience in optimising game using profiler, reducing load time and draw calls
- Have experience of building complex UI with 2D and 3D elements
- Experience of building UI for different resolutions and platforms like iOS, Android [PC & console is plus]
- Strong proficiency with Unity and C#, with at least one shipped title as part of a medium to large engineering team
- 2+ years of game development experience in a related role
- Capable of delivering quality Code Review feedback
- 8+ years of experience in software development
- 4+ years of recent hands-on experience in architecting and building complex solutions that run in SaaS/PaaS environments, especially on AWS cloud leveraging SaaS based Microservices development coupled with Distributed Caching & Message Queuing.
- Should have experience in developing solution architecture and/or evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
- Should have excellent knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)
- Should have experience with Full Stack development with experience in technology stacks/frameworks like JAVA, Springboot, Python, Redis, SQL, NoSQL and Graph DBs
- Good to have Architected solutions that handle Big Data and should be proficient in data analytics
- Must have Expert level proficiency in Design / Architectural patterns, data structures and algorithms
- Must demonstrate knowledge of DevOps tool chains and processes
- Experience in web-based application migration from on-premise to SaaS model is a big plus.
- Experience of Integration patterns and associated best practice(e.g. Web Services, REST API's, Pub/Sub, MOM)
- Excellent knowledge and hands-on experience in Web services related, functionally decomposed architecture, Load Balancing of Web Services and applications, designing multi-tenant systems, Clustering and sharding of data, microservices architecture / design patterns, and throttling and performance management of such services

