What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
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IRIS Business Services Limited (IRIS), is India's only listed SaaS Company that provides technology solutions/services in the regulatory technology space in across 42 countries globally. We are a pioneer and provide XBRL/iXBRL solutions for compliance, data and analytics. We are a global company headquartered in Navi Mumbai, India with subsidiaries in USA, Singapore and Italy and an affiliate firm in the UAE.
We are a company where technology expertise and domain knowledge come together to create cutting edge compliance solutions covering data and content management and information dissemination for issuers/ enterprises, regulators, governments, institutional clients etc. Our deep hands-on expertise in the XBRL space has been built over 17 years.
We are members of XBRL International, XBRL US, XBRL Europe and XBRL South Africa. In each of these jurisdictions, we contribute significantly to the development and adoption of the standard. IRIS is an ISO 27001:2013 certified organization.
IRIS has a flat organization structure which facilitates growth, opportunities, direction-setting, decision making and ownership at various levels.
To read more about IRIS visit our website: http://www.irisbusiness.com/">www.irisbusiness.com
About IRIS CARBON®:
IRIS CARBON® is used for the regulatory reporting requirements of over 3,000 companies and is being used in over 27 countries including the U.S., EU, the UK, Ireland, and South Africa. IRIS CARBON® is a SOC certified, cloud-based, collaborative and feature rich SaaS platform that allows companies to author their compliance reports (such as annual reports, quarterly reports, press releases etc) apart from creating and filing these reports in XBRL/iXBRL formats as part of their regulatory compliance process.
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To read more about IRIS visit our website: https://iriscarbon.com/">https://iriscarbon.com/
To read what our clients say globally: https://iriscarbon.com/us/client-testimonials/">US, https://iriscarbon.com/eu/client-testimonials/">Europe, Ireland and UK
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Who We Are
We build innovative technology everyday!
Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.
Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.
You Will Enjoy
Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee and health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.
We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.
All these and a great set of people to work with - We Are Crediwatch!
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Full Stack Developer - Averlon