What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
Subodh Popalwar
Software Engineer, Memorres
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Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.
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• Analysis and Design of Power Platform based apps.
• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits
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A venture-backed funded startup valued at 30.5 Million Dollars.
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- Be able to conceptualize and develop prototypes quickly
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▪ Experience/Knowledge of Node.JS, Express.JS, AWS, MongoDB.
Deep understanding of your tools: Languages, frameworks, systems.
Ruby
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This new age venture has handled over 8,00,000 invoices, assisting over 5,000 suppliers through 10,000 investors in 36 locations across India. Backed by Sequoia Capital, Prime Venture Partners and Tiger Global Management this fintech startup helps in fast and secured transactions without the hassle of collaterals.
As a Content & Communication Lead, you will be responsible for creating and spearheading communications strategy and content management.
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- Collaborate with other development team members and guide junior developers to ensure proper implementation and integration of the solutions
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- Should be able to report project status to the stakeholders.
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- UiPath
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- Sound Knowledge of Microsoft VB, Excel, Macros
- Microsoft Visio, Freemind or equivalent tool
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- Excellent communication and presentation skills
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Coach and guide the development of the team members.
Share knowledge, motivate and inspire others to generate new ideas.
Efficiently communicate and support messages and decisions from management.
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Software Engineer, Memorres