Associate Customer Experience

At Palcode.ai, We're on a mission to fix the massive inefficiencies in pre-construction. Think about it - in a $10 trillion industry, estimators still spend weeks analyzing bids, project managers struggle with scattered data, and costly mistakes slip through complex contracts. We're fixing this with purpose-built AI agents that work. Our platform can do “magic” to Preconstruction workflows from Weeks to Hours. It's not just about AI – it's about bringing real, measurable impact to an industry ready for change. We are backed by names like AWS for Startups, Upekkha Accelerator, and Microsoft for Startups.

Why Palcode.ai

Tackle Complex Problems: Build AI that reads between the lines of construction bids, spots hidden risks in contracts, and makes sense of fragmented project data

High-Impact Code: Your code won't sit in a backlog – it goes straight to estimators and project managers who need it yesterday

Tech Challenges That Matter: Design systems that process thousands of construction documents, handle real-time pricing data, and make intelligent decisions

Build & Own: Shape our entire tech stack, from data processing pipelines to AI model deployment

Quick Impact: Small team, huge responsibility. Your solutions directly impact project decisions worth millions

Learn & Grow: Master the intersection of AI, cloud architecture, and construction tech while working with founders who've built and scaled construction software

Your Role:

• Design and build our core AI services and APIs using Python
• Create reliable, scalable backend systems that handle complex data
• Help set up cloud infrastructure and deployment pipelines
• Collaborate with our AI team to integrate machine learning models
• Write clean, tested, production-ready code

You'll fit right in if:

• You have 1 year of hands-on Python development experience
• You're comfortable with full-stack development and cloud services
• You write clean, maintainable code and follow good engineering practices
• You're curious about AI/ML and eager to learn new technologies
• You enjoy fast-paced startup environments and take ownership of your work

How we will set you up for success

• You will work closely with the Founding team to understand what we are building.
• You will be given comprehensive training about the tech stack, with an opportunity to avail virtual training as well.
• You will be involved in a monthly one-on-one with the founders to discuss feedback
• A unique opportunity to learn from the best - we are Gold partners of AWS, Razorpay, and Microsoft Startup programs, having access to rich talent to discuss and brainstorm ideas.
• You’ll have a lot of creative freedom to execute new ideas. As long as you can convince us, and you’re confident in your skills, we’re here to back you in your execution.
• 
  

Location: Bangalore, Remote

Compensation: Competitive salary + Meaningful equity

If you get excited about solving hard problems that have real-world impact, we should talk.

All the best!!

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1. Corporate Finance & Controls:

• Financial Oversight:

 Provide excellent leadership and management of Group Finance, measured by the effectiveness,

engagement and business units’ respect of the team.

 Build productive working relationships with stakeholders to understand their business operations

and the financial information needs of end users.

 Manage relationships with others across the Group to achieve alignment in key business strategies

and decisions.

 Collaborate, design, implement and review finance systems, policies and procedures to ensure

continuous improvement and contemporary, relevant practices.

 Oversee all month-end closing activities, ensuring accurate, timely, and compliant financial

reporting.

 Lead the budgeting, forecasting, and variance analysis processes, integrating insights into overall

division planning.

 Provide strategic advice on accounting policies, ensuring alignment with group standards and

regulatory requirements.

 Act as the primary point of contact for Group Accounts and Internal Audit, coordinating all

communication and reporting.

• Capital Allocation & Investment Strategy:

 Offer financial insights to optimize capital allocation across Company’s projects and initiatives.

 Collaborate with the executive team to evaluate ROI for potential investments, expansions, and

capital projects.

• Strategic Financial Modelling:

 Develop and maintain comprehensive financial models to support long-term strategic planning,

including scenario analysis for critical business decisions.

 Assess the financial impacts of new initiatives and recommend adjustments to align with

Company’s financial goals.

• Performance Metrics & Benchmarking:

 Design and implement performance metrics and benchmarking standards, driving continuous

improvement in both financial and operational performance.

2. Management Accounting:

• Accounting Oversight:

 Oversee finance systems managing transaction flows from source through interfaces to the general

ledger.

 Ensure finance ledgers are maintained on a timely basis, are accurate and complete, and are

structured for the dual purpose of providing relevant information to internal users and meeting

statutory obligations.

 Ensure reporting functions and responses to ad hoc requests for financial-related information are

appropriately delivered.

• Cost and Revenue Analysis:

 Manage the COMPANY Group’s financial reporting obligations, with responsibility for the

preparation and lodgement of compliant full-year and half-year consolidated accounts.

 Perform in-depth analysis of revenues and costs across customers, vendors, projects, business

units, and service lines, identifying areas for financial optimization.

 Oversee cost management initiatives, including policy formulation, variance analysis, and

implementation of zero-based budgeting principles.

 Prepare annual budgets for holding company entities.

 Perform the accounting function for Company business units.

• Enhanced Financial Intelligence:

 Develop real-time financial dashboards and reporting tools, enabling proactive management and

strategic decision-making by internal stakeholders.

• Systems and Process Improvement:

 Lead process automation and technology integration initiatives within finance and commercial

functions, enhancing efficiency and accuracy.

3. Commercial Activities:

• Bid & Proposal Development:

 Provide financial analysis and strategic input on bids, proposals, and pricing structures to secure

profitable COMPANY projects.

 Work closely with the sales team to ensure that commercial terms align with Company’s financial

targets and risk thresholds.

• Strategic Supplier Relationship Management:

 Cultivate and maintain strategic relationships with key suppliers, ensuring contract terms support

Company’s financial and operational objectives.

 Conduct quarterly business reviews with suppliers to monitor and ensure alignment with

contractual commitments.

• Lead Commercial Negotiations:

 Approve deal calculations in line with authority tables and negotiate favorable commercial terms

with suppliers and customers.

 Oversee vendor financing arrangements and collaborate with credit control on establishing

acceptable payment terms.

4. Collaboration with Corporate Support Functions:

• Manage Receivables: In collaboration with Company Group’s Credit Management team, oversee aged

receivables, ensuring alignment with cash flow targets and minimizing outstanding amounts. Address

persistent payment delays in partnership with business units, credit management, and customers.

Establish customer creditworthiness policies to mitigate risk and support sustainable collections.

• Policy Development: Formulate and enforce policies that ensure compliance with corporate governance,

regulatory standards, and vendor requirements.

• Ensure Legal & Compliance Alignment: Act as the main liaison for in-house legal and corporate secretary,

overseeing contract terms, renewals, and legal matters. Manage disputes through litigation or alternative

resolution, coordinating with legal advisors. Maintain vendor compliance, ensuring regulatory adherence.

• Support Human Capital Management: In collaboration with Company Group’s HR team, act as the main

liaison for in-house legal and corporate secretary, overseeing contract terms, renewals, and legal matters.

Manage disputes through litigation or alternative resolution, coordinating with legal advisors. Maintain

vendor compliance, ensuring regulatory adherence.

• Talent Development: Implement training programs for finance and commercial teams to support

divisional goals and ensure succession planning for critical roles.

5. Risk Management:

• Enterprise Risk Assessment: Conduct regular assessments to identify financial, operational, and market

risks, developing appropriate mitigation strategies. Regularly review the risk landscape with senior

management.

• Crisis & Contingency Planning: Develop contingency plans to manage potential disruptions, including

currency volatility, supply chain risks, and project delays.

• Risk Registry Maintenance: Maintain and regularly update the division’s risk registry, ensuring that all

risks are effectively tracked, monitored, and mitigated.

REQUIRED EXPERIENCE

• Minimum 15-20 years of experience in senior finance and commercial roles, with a strong focus on

COMPANY, technology, or related industries, preferably in the Middle East.

• Proven ability to manage large-scale financial operations, including P&L responsibility, commercial

negotiations, and risk management.

• Demonstrated experience in implementing and maintaining strong financial controls within a large

organization.

• Experience in managing strategic business partnerships with global IT brands, negotiating high-value

contracts, and driving financial performance for complex, high-growth businesses.

• Strong stakeholder management skills, with a proven ability to engage effectively with senior executives

and external stakeholders.

EDUCATION & SKILLS

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is required. A

Master’s degree or equivalent postgraduate qualification is preferred.

• Professional certifications such as CPA, ACCA, or CIMA are highly desirable.

Skills:

• Strong leadership and team management skills, with the ability to mentor and develop high-performing

teams.

• Excellent financial acumen, with expertise in financial planning, analysis, reporting, and the

implementation of financial controls.

• Strong commercial negotiation skills, particularly in contract and deal structuring.

• Excellent communication and interpersonal skills, with the ability to engage with senior executives and

external stakeholders.

• In-depth knowledge of financial regulations, corporate governance, and risk management frameworks.

• Proficiency in financial software, ERP systems, and advanced Excel skills.

Job Title: HR Intern

Duration: 3 Month

Qualification: Fresher / Experienced

Salary: Incentive-Based

Responsibilities :

👉 Developing own network of suitable candidates

👉 Interviewing candidates

👉 Effective Communication Skills

👉 Working with the organization to develop a recruitment plan

👉 Source potential candidates from different platforms

👉 Be active with online job portals for recruitment

Job Type: Remote internship.

Perks:

*Offer Letter with Appreciation

*Recommendation letter issued based on your performance

*Certification awarded at the end of the internship

*Job Offer, If found to be an Exceptional Performer

hashtag#hrcareers hashtag#managementcareer hashtag#hrinternship hashtag#remotework hashtag#freshershiring hashtag#mbafreshers hashtag#hrstudents hashtag#hrroles

hashtag#flexiblework

Responsibilities :

- Assist in requirements gathering and technical planning to design solutions that meet client needs

- Create clean, well-documented, efficient, and standards-compliant code with an eye towards

performance optimization

- Define, design, develop, integrate, test, deploy, maintain, troubleshoot, and enhance applications

and tools written in PHP, JavaScript, HTML, CSS, and other languages, as necessary

- Develop custom modules for integration into ERP, accounting, fulfillment, and marketing systems

- Actively troubleshoot and support applications in production-- critical environments

- Account for client short- and long-term goals when recommending a solution

- Set up, configure, and optimize enterprise-level e-commerce software and servers

- Provide technical leadership in the development and delivery of solutions

- Troubleshoot production application issues under pressure and define a path to resolve them

- Perform team code reviews and provide technical oversight

- Implement and maintain Magento development standards and best practices

- Tracks the work against plan and reports the status on agreed time without fail.

- Interface with the clients to understand and document their needs.

-Ability to mentor team members in core skills

Primary Technical Skills:

Magento

PHP

OOPS

Javascript

XML

JSON

Payment Gateway

RestrictedRestricted

Design Patterns

MVC

Soft Skills

Excellent oral and written communication.

Required Skills:

- 2 to 8 years of experience building scalable, robust Web or e-commerce applications in OOP PHP

- Experience with Magento 2.x

-Minimum 1+ yrs exp in Magento 2.x

- Experience working with the following technologies: Javascript (Prototype and JQuery), XML, JSON,

SQL, PHP, CSS2, CSS3

- Experience with HTML, tableless layout design, and standards-compliant markup

- Experience with OOP PHP (3+ years)

- Experience with site optimization

- Experiences with theme integration and customization

- Knowledge of online payment gateways (e.g., Authorize.net, PayPal, etc.)

- Understanding of the MVC design pattern

- Proficient in authoring, editing, and presenting technical documents

- Prior consulting experience

- Demonstrated ability to adapt and work with team members of various experience levels

- Ability to work with minimal direction with a focus on customer satisfaction

- Excellent written and verbal communication skills

- Some travel will be required for this position

Secondary Skills :

- In-depth knowledge of PCI compliance and other e-commerce industry topics

- Experience with AWS or similar cloud platforms

- Knowledge of caching, and scaling techniques

- Multi-website, store view deploymentRestricted

What you need to have:

SurveySensum is an AI-Enabled Customer Experience Management Platform (SAAS) that collects customer feedback in real-time and offers actionable insights for improved business decisions. We specialize in Customer Experience and our vision is to make customer research accessible and affordable to all the SME’s and help them make better business decisions backed by data thereby reducing the chances of failure.

We have our offices in Jakarta, Singapore and India and currently hiring for Gurgaon location.

Till last year we were doing business only in Asia and 6 months back launched SurveySensum in North America. Vision for next 5 years is to capture North America and Europe.

• Design, development and test of new features/customer problems and make them live on the platform.
• Own modules/Product features assigned
• Responsible for regular communication with others involved in the development process
• Provide support and fix bugs when customers encounter a problem while working with features you developed.

Required Technical Skills:

• 2-3 years of software development experience
• Proficient in C#.Net, Angular2+, typescript
• Familiarity with Relational Databases and SQL
• Experience with Web services development (REST)
• Hands on experience with calling APIs

What’s in it for you?

• Technically, you will be a part of designing a multi-tenant system which every software developer desires to.
• You will learn how to build a scalable solution that can serve millions of users.
• Apart from the technical skills, you will learn to how to get more signups, how to increase company’s revenue and how to optimize operations.
• We believe in making employees future entrepreneurs, you will learn the skills to experiment, take risks and take the business forward.

It’s easier to say good things about our own culture, but if you really want to know, call the people who have left the organization in the last 3 years or call people who have joined 4-5 months back.

They will tell you the real culture. One thing we would I would like to say, we work hard and part even harder.

And you’re right fit, if you are not afraid of taking challenges, you want to own things by yourself, you want to work on real customer problems and at the end of the day enjoy what you do.

• A minimum of 3yrs of coding as an iOS Developer.
• In-depth experience with Swift and Xcode.
• Up to date with the latest Cocoa and iOS trends.
• Understanding of UI Kit, Core Animation, Interactions, GCD & Networking.
• Excellent understanding of design patterns & Object Oriented Programming.
• Understanding of analytics, remote reporting and measurements.
• Experience of working with Continuous Integration (CI) and Unit Testing on iOS.
• Experience with API’s and core data.
• Excellent debugging skills.
• Experience working with Git.
• Knowledge of socket based networking desirable.
• Understanding of the iOS ecosystem (APNs, Code signing, iTunes Connect, TestFlight).

We are building a global content marketplace that brings companies and content

creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.

Our Team

We are a 25+ member company and is scaling up rapidly in both team size and our ambition.

If we were to define the kind of people and the culture we have, it would be -

a) Individuals with an Extreme Sense of Passion About Work

b) Individuals with Strong Customer and Creator Obsession

c) Individuals with Extraordinary Hustle, Perseverance & Ambition

We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring

a company that can outlast its builders and create a massive impact on the lives of our

employees, creators, and customers alike.

Our Investors

We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.