Associate Customer Experience

Fast Growing Ethnic Wear Brand

Associate Customer Experience

Unnati

Company

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Associate Customer Experience

at Fast Growing Ethnic Wear Brand

Agency job

via Unnati

3 - 5 yrs

₹6L - ₹7L / yr

Delhi, Noida, Gurugram

Skills

Magento

Customer Relationship Management (CRM)

Customer Success

Account Management

Work with a well known garments brand, designing a variety of Indian style clothing. Read on to know more.

Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As an Associate Customer Experience, you will be responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders in order to keep fine-tuning the customer’s experience.

What you will do:

Managing large amounts of calls and emails, and social media, if required
Identifying and assessing customer’s needs to achieve satisfaction
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
Building sustainable relationships and trust with customers through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Following communication procedures, guidelines and policies
Taking the extra mile to engage customers

Desired Candidate Profile

What you need to have:

Strong customer handling skills on phone and email
Familiarity with CRM systems and practices
Prior experience with Freshdesk and Magento would be a plus
Customer orientation and ability to adapt/respond to different types of people
Excellent communication skills ( both written and verbal)
Ability to multitask, prioritize and manage time effectively
Empathy and compassion
Punctuality
Ability to stretch long hours and work for the bigger vision of the company
Experience with Microsoft Office and G-suite (google)
Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
Comfort with technology and data
Good hold on English Grammar
Problem identification and solving attitude
Ability to listen
Customer obsession
High integrity
Decisiveness

Work with a well known garments brand, designing a variety of Indian style clothing. Read on to know more.

What you will do:

Managing large amounts of calls and emails, and social media, if required
Identifying and assessing customer’s needs to achieve satisfaction
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
Building sustainable relationships and trust with customers through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Following communication procedures, guidelines and policies
Taking the extra mile to engage customers

Desired Candidate Profile

What you need to have:

Strong customer handling skills on phone and email
Familiarity with CRM systems and practices
Prior experience with Freshdesk and Magento would be a plus
Customer orientation and ability to adapt/respond to different types of people
Excellent communication skills ( both written and verbal)
Ability to multitask, prioritize and manage time effectively
Empathy and compassion
Punctuality
Ability to stretch long hours and work for the bigger vision of the company
Experience with Microsoft Office and G-suite (google)
Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
Comfort with technology and data
Good hold on English Grammar
Problem identification and solving attitude
Ability to listen
Customer obsession
High integrity
Decisiveness

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