Associate Customer Experience

Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Shift - General ( 10 am - 7 pm ) ( For female )

Rotational shift for Male Candidate

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.
• 
  

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Nature of the Role

Our Campus Ambassador position is designed for motivated and proactive individuals passionate about promoting educational initiatives on campus. Ambassadors will:

• Act as the official representative of The Pro Educator and its programs within your university.
• Serve as the primary liaison between The Pro Educator and your campus community.
• Coordinate promotional events (both physical and virtual), workshops, webinars, and outreach efforts.
• Leverage your social media presence—Instagram, LinkedIn, Facebook, Telegram groups, group chats, etc.—to drive awareness and registrations.
• Identify and engage with target student groups—such as engineering, business, and design cohorts—to promote relevant initiatives.
• Share structured performance reports regularly, including referral counts, event participation, and audience reach insights.
• Collaborate on generating short content such as posts, stories, reels, or videos to highlight The Pro Educator’s offerings and student success stories.

This role provides not only the opportunity to build valuable professional experience—ranging from marketing and leadership to project coordination—but also to enhance your resume and portfolio with tangible campus-driven results.

Verification Details

To help us verify your association with your university and evaluate your application, please include:

• A link to your university email account (e.g., endings in *.edu or *.ac.in) used for verification, or any official campus ID details.
• Your social media profiles or handles (Instagram, Facebook, LinkedIn, Telegram, WhatsApp group membership, etc.) that you are actively using to connect with campus communities.
• Membership information for any student clubs or societies you belong to (engineering association, literary club, entrepreneurship cell, etc.).
• Any past promotional experience—such as event coordination, content creation, marketing campaigns, or referral programs—along with platform metrics if available.
• Optionally, links to your personal website or portfolio (if relevant), along with any previous work samples highlighting your outreach or leadership experience.

These details will help us confirm your eligibility and assess how effectively you can represent and coordinate events for The Pro Educator on your campus.

Hi Kirti,

Job Title: Data Analytics Engineer

Experience: 3 to 6 years

 Location: Gurgaon (Hybrid)

Employment Type: Full-time

Job Description: 

We are seeking a highly skilled Data Analytics Engineer with expertise in Qlik Replicate, Qlik Compose, and Data Warehousing to build and maintain robust data pipelines. The ideal candidate will have hands-on experience with Change Data Capture (CDC) pipelines from various sources, an understanding of Bronze, Silver, and Gold data layers, SQL querying for data warehouses like Amazon Redshift, and experience with Data Lakes using S3. A foundational understanding of Apache Parquet and Python is also desirable. 

Key Responsibilities: 

1. Data Pipeline Development & Maintenance 

• Design, develop, and maintain ETL/ELT pipelines using Qlik Replicate and Qlik Compose. 
• Ensure seamless data replication and transformation across multiple systems. 
• Implement and optimize CDC-based data pipelines from various source systems. 

2. Data Layering & Warehouse Management 

• Implement Bronze, Silver, and Gold layer architectures to optimize data workflows. 
• Design and manage data pipelines for structured and unstructured data. 
• Ensure data integrity and quality within Redshift and other analytical data stores. 

3. Database Management & SQL Development 

• Write, optimize, and troubleshoot complex SQL queries for data warehouses like Redshift. 
• Design and implement data models that support business intelligence and analytics use cases. 

4. Data Lakes & Storage Optimization 

• Work with AWS S3-based Data Lakes to store and manage large-scale datasets. 
• Optimize data ingestion and retrieval using Apache Parquet. 

5. Data Integration & Automation 

• Integrate diverse data sources into a centralized analytics platform. 
• Automate workflows to improve efficiency and reduce manual effort. 
• Leverage Python for scripting, automation, and data manipulation where necessary. 

6. Performance Optimization & Monitoring 

• Monitor data pipelines for failures and implement recovery strategies. 
• Optimize data flows for better performance, scalability, and cost-effectiveness. 
• Troubleshoot and resolve ETL and data replication issues proactively. 

Technical Expertise Required: 

• 3 to 6 years of experience in Data Engineering, ETL Development, or related roles. 
• Hands-on experience with Qlik Replicate & Qlik Compose for data integration. 
• Strong SQL expertise, with experience in writing and optimizing queries for Redshift. 
• Experience working with Bronze, Silver, and Gold layer architectures. 
• Knowledge of Change Data Capture (CDC) pipelines from multiple sources. 
• Experience working with AWS S3 Data Lakes. 
• Experience working with Apache Parquet for data storage optimization. 
• Basic understanding of Python for automation and data processing. 
• Experience in cloud-based data architectures (AWS, Azure, GCP) is a plus. 
• Strong analytical and problem-solving skills. 
• Ability to work in a fast-paced, agile environment. 

Preferred Qualifications: 

• Experience in performance tuning and cost optimization in Redshift. 
• Familiarity with big data technologies such as Spark or Hadoop. 
• Understanding of data governance and security best practices. 
• Exposure to data visualization tools such as Qlik Sense, Tableau, or Power BI. 

Synopsis

• We are seeking an experienced Node JS Mongo DB Developer to join our development

team.

• As a Node.js MongoDB Developer, you will be responsible for designing, implementing,

and maintaining server-side applications using Node.js and MongoDB.

JOB ROLE :

• Integration of user-facing elements developed by front-end developers with server side

logic

• Writing reusable, testable, and efficient code

• In depth knowledge of node js and Express framework (more frameworks will be

preferred)

• Design and implementation of low-latency, high-availability, and performant applications

• Implementation of security and data protection

• Experience with Elastic search mongo database and SQL

• Strong proficiency with JavaScript.

• in depth knowledge on how JS works.

• Bonus points for experience working with GCP or AWS ecosystem such as Kubernetes,

• Familiarity working with VCS such as Bitbucket, Github/Gitlab

• Experience in automated unit test development practices and design methodologies

Responsibilities:

1. Identify and research new business opportunities and potential clients.
2. Support the implementation of business development and marketing strategies.
3. Conduct market research to understand trends, competitors, and customer needs.
4. Generate leads through various channels, including email, phone, social media, and events.
5. Collaborate with sales and marketing teams to create engaging content and promotional materials.
6. Attend business meetings, conferences, and events to network with potential clients.
7. Maintain accurate records of business development and marketing activities.
8. Provide regular progress reports and updates to the team.
9. Stay up-to-date with industry trends and best practices.

Qualifications:

• Pursuing or recently completed a degree in Business, Marketing, Sales, or a related field.
• Ability to work independently and within a team in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Proficient in Microsoft Office Suite; familiarity with CRM software is a plus.

Must Have skills :

Experience in Linux Administration

Experience in building, deploying, and monitoring distributed apps using container systems (Docker) and container orchestration (Kubernetes, EKS)

Ability to read and understand code (Java / Python / R / Scala)

Experience AWS and tools

Nice to have skills:

Experience in SAS Viya administration

Experience managing large Big Data clusters

Experience in Big Data tools like Hue, Hive, Spark, Jupyter, SAS and R-Studio

• Financial Management - Planned hours, Actuals, ETC, EAC, overall cost, revenue, budget, and management of financial variance, & create SOW’s
• Risk Management - Managing and ensuring that all potentials risks/issues are properly communicated to all stakeholders with correct owners for the same identified and/or putting in a resolution plan in the form of risk register.
• Schedule Management - Ensure all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, keeping all the stakeholders informed with relevant reasons.
• Status Update - Status reports to clients using project management tools like Jira, SF, Microsoft office suite with all the details based on status from resources. Reports to KPi management showing the health of each projects.
• Process: Setup the stand operating processes that ensure the project teams are process oriented, and provide documentation to the clients.
• Others - Resourcing, maintaining overall project status, resolving project management related issues that may arise, performance approval, aligning projects to company objectives.

• Bachelor’s in computer science
• Excellent writing and speaking skills.
• Quick learner and interest to learn new skills.
• US healthcare IT experience
• PMP/Scrum master Certification.

• Java or any other object-oriented programming language.
• Restful webservices.
• SQL/NOSQL databases.

• Jira
• Salesforce
• Confluence/SharePoint
• Slack or any other project communication tools.
• Timesheets (like Clarizen)

• Agile/Kanban development

• JavaScript
• HTML5
• CSS
• HL7/FHIR certifications
• AWS/Azure/GCP

• Health Insurance
• Employee reward programs
• Employee Skill development programs

About:

Saraverse is India's first open-metaverse and avatar-based social network where people can create fun versions of themselves known as SARAs, make friends, buy lands, play, and create games.

We are looking for a creative, motivated, and highly organized individual to join our Engineering Team at SaraVerse, which covers:

Manage processes, people, and technology

↳ Process: what occurs when?

↳ People: who's involved and how are they motivated?

↳ Technology: What will we use to get there? Work with founders on company strategy to balance product priorities with business objectives

Define the technology landscape in terms of architecture and choice of tech stack.

Increase product velocity while maintaining a high bar for quality

Recruit and retain a next-level team

Help build a culture that balances innovation, diversity, and execution

Build relationships internally and externally, including but not limited to users, customers, partners, and developers

Requirements:

Personal

Savvy - You're fluent with different technologies, and while mastering some of them, you are keen on trying out the most recent tools and methods as soon as they emerge.

Architect - You love to build and design larger products and ecosystems of different sizes of components, and value simplicity over complexity.

Hackers - You love to test your mind and skillset from time to time by squeezing out everything you've got to build radically new Proof-of-Concept in a short period of time.

Experience as a head of engineering or engineering leader at an early stage startup (managing over 25+ people)

Terminal

You're fluent with Node, React, JavaScript, and different query languages

5+ years of experience as an individual contributor building full-stack web and mobile software products that are robust and scalable.

You've built products and understand software architecture

You've shipped software and are familiar with cloud computing and DevOps

You're interested in blockchain technology and would like to delve into it

You like to keep things organized to track and develop your coding flow

Experience with decentralized smart contract networks (eg Ethereum, Polygon)

Proficiency in modern programming languages such as Go, Rust, and Node

Familiarity with Go and the Kubernetes ecosystem, but you don’t necessarily need to be an expert

Experience containerizing modern applications, particularly distributed systems like blockchain networks (though experience with blockchain networks, in particular, is not a requirement)

Design and implement foundational protocol integrations powering our NFT community platform. This includes but is not limited to Layer 1 blockchain integrations, Layer 2 scaling solutions, and sidechains

Actively participate in the blockchain network community including but not limited to joining third party communities and discussions as well as contributing directly to new protocols and network initiatives aligned with the Saraverse mission

Design and develop a service architecture that helps automate the deployment and monitoring of blockchain networks and protocol infrastructure including the full lifecycle of transactions Saraverse would send/receive on-chain

Develop a monitoring, alerting, and observability framework to maintain consistent user experience and site reliability across various traditional and blockchain-enabled payment networks

Bonus:

Worked on self-sovereign identity projects

Worked with gaming companies.

Product marketers play a crucial role in positioning products/services the right way to the right people because they have a deep understanding of your target customers and how our products and services fulfil their needs. As a product marketing specialist, you will be on the team responsible for telling the world (and enterprises) the story of our product. You will be expected to be an avid advocate for our product feature set and its benefits. We’re looking for a passionate, go-getter who will have the opportunity to make a big impact on a tightly knit team that is building enterprise software. 

This could be an excellent opportunity to take your career to the next level and learn a lot more along the way, hopefully you’ll teach us a few things too!

• You will be required to create product content (e.g. sales enablement documentation, case studies, product videos, website copy, blog posts, Quora/forum responses) to articulate the benefits of our products to the world.
• Work on thetactical campaign execution. Daily hands-on work will include email builds/sends, landing pages, dynamic content, A/B tests, list imports, and database management.
• You will also set up, test, maintain, and report on recurring and triggered campaigns. Improve initiatives around lead targeting, A/B testing, and deliverability.
• You may be required to manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.
• You will be expected to build product page content, optimize the conversion paths on those pages, and use dynamic call-to-action to create and test buyer stage-specific calls-to-action.
• Manage both on-page SEO and off-page SEO for the company.
• Collaborate with content marketing and blog contributors to create high-quality content around important, relevant terms.
• Manage and improve organic search engine performance and goal-setting based on clickthrough rates, traffic, and conversions. Track lead generation activities.