
This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.
Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.
As a Customer Success Manager, you will be acting as the point-of-contact for the client/ customer, managing clients’ accounts and thus helping in building client retention.
What you will do:
- Managing clients by working closely with them and understanding their business needs and challenges
- On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
- Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
- Educating and promoting the company’s services to the clients
- Acting as the point-of-contact for the clients and also mediating between the clients and the company
- Handling and solving escalations from clients, as and when received and making sure the client account is retained
- Renewing subscriptions on a timely-basis
- Compiling and presenting reports to the business by maintaining and managing relevant data
- Managing a team of customer success executives and leading them towards achieving the business goals
- Partnering and working closely with internal teams to meet the business needs of the customers
Candidate Profile:
What you need to have:
- Graduation is a must
- Relevant experience in customer success management and also experienced in handling a team
- B2B SaaS background
- Willingness to work 6-days a week
- Excellent communication and presentation skills
- An analytical mindset and also go-getter attitude
- Expertise in MS Suite
- Min experience of 2 years

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Description
Collaborate closely with various stakeholders to gain a deep understanding of requirements and use cases. Develop detailed test plans, tools, and utilities to comprehensively test RtBrick products and features. Work closely with developers to review functional and design specifications, ensuring a thorough testing perspective. Create detailed feature test plans, design test bed configurations, and establish complex test setups based on project requirements. Develop Python and robot scripts for automated testing. Assist development engineers in diagnosing product defects, and actively participate in customer calls to troubleshoot issues, gather data, and communicate resolutions and fixes. Join our team and be at the forefront of innovation in technology.
Requirements
- Strong testing experience in any of the Layer-3 Unicast routing protocols (e.g. OSPF, BGP, IS-IS), MPLS signalling protocols (e.g. RSVP, LDP), Layer-3 VPNs, Layer2-VPNs, VPLS, Multicast VPN, EVPN,
- Hands-on experience with scripting languages or python programming to test system/application software (SWIG)
- Ability to scope and develop test cases for a given requirement including Scale/Performance testing in a distributed asynchronous environment
- Experience with "Robot Framework" for automation, RESTful API is a plus
- EC, IS , CS with networking back ground with 5 to 10 years of related experience is required
- Strong written and verbal communication skills
- Able to plan and execute tasks with minimal supervision
- Team-player, can-do attitude, will work well in a group environment while being able to contribute well on an individual basis
Responsibilities
- Collaborate closely with stakeholders, gaining insights into their unique requirements and use cases.
- Engineer comprehensive test plans, craft specialized tools and utilities for in-depth feature assessments.
- Provide a critical testing perspective by thoroughly evaluating documents like functional specs and design specs.
- Create exhaustive feature test plans and innovative test bed designs tailored to project needs.
- Configure intricate test environments, aligning them with project-specific parameters.
- Develop Python and robot scripts, automating key testing processes.
- Aid development engineers in diagnosing and resolving product defects.
- ·Engage in customer calls, actively participating in issue resolution and effectively communicating fixes.


What is company looking for:
Company is looking forward to onboard a diligent Full Stack Developer/ Software Engineer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer. you should be comfortable around both front-end and back-end coding languages, development frameworks and
third-party libraries. You should also be a team player with a knack for visual design and utility.
Responsibilities:
- Work with development teams and product managers to ideate software solutions.
- Design client-side and server-side architecture.
- Build the front-end of applications through appealing visual design.
- Develop and manage well-functioning databases and applications.
- Write effective APIs.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- Build features and applications with a mobile responsive design.
- Write technical documentation.
Requirements:
- Backend: Scrapy (Python), Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINXPlus.
- Frontend: Angular 5+ Ngrx/store5.
- nfrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub,
- Firebase Hosting), Scrapy Cloud, Pusher.io (WebSockets), Getstream.io, Filestack,
- Postmark app, AS2Gateway.
- Tools: Beanstalk app, Postman app, JIRA
- 6 years proven experience as a Full Stack Developer or similar role.
- Experience working with service-oriented architectures and web based solutions.
- Familiarity with common stacks.
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML,
- jQuery).
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks
- (e.g. Angular, React, Node.js).
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
- Experience working on Agile processes (Scrum, Kanban).
- Experience working on the AWS technologies.
- Excellent communication and teamwork skills
- Great attention to detail.
- Organizational skills.
- An analytical mind.
- Degree in B.tech/BE.
Company Description
Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.
At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.
About the team
Are you an SRE with excellent Observability, Containerization and Orchestration skills? As a Site Reliability Engineer (SRE) in the Smarsh SaaS Operations team, you'll be part of a team who measures and improves production performance reliability through sustainable engineering practices for our suite of applications. Toil will be your number one enemy, observability your closest friend and your mission will be to drive operational burden as close to zero as you can.
Responsibilities
- Responsible for technical direction at the platform solutions level. Is able to weigh the pros and cons of various solutions and credibly argue for the best path
- Work closely with Product Management and the rest of the engineering team to define features and their implementations with careful attention to quality, scalability, and maintainability
- Can break down complex technical solutions into abstractions that the rest of the team and understand
- Can investigate and solve complex bugs, performance, and scalability issues
- Collaborates with multiple agile teams to ensure their solutions integrate effectively
- Track work in ticketing system (JIRA)
- Participate in Pull Request reviews. Provide and receive feedback to continuously improve.
- Other duties as assigned.
Desired skills & experience
- A minimum 10+ years industry experience
- Masters in CS or equivalent
- Must have experience in Azure or AWS, either running some large-scale app there or migrating to Azure/AWS.
- Experience operating Cloud Foundry in production environments
- Experience managing CI/CD systems (Concourse, Jenkins, TravisCI etc.)
- Experience deploying and/or operating ELK stack
- Experience with container technologies and orchestration platforms (Docker, Kubernetes, Cloud Foundry)
- Experience working with monitoring and observability tools (We use Datadog and New Relic)
- Familiarity with working with PostgreSQL and MongoDB
- Background working in a multi-platform environment (Linux, Windows)
- Experience with running on a cloud platform, AWS preferred (S3, RDS, SQS)
- Familiarity with Agile/Scrum/Kanban methodologies
- Familiarity with programming/scripting languages (ie. Python, Bash, PowerShell, Go, etc.)
Additional Skills
- Expert programming skills in relevant languages
- Exceptional analytical and problem-solving skills
- Strong communication and collaboration skills
- Deep understanding of modern software architecture
- Deep domain knowledge of the industry, platform, and existing processes
- Fault-tolerant design & maintenance
- Knowledge and understanding of modern software programming/engineering.
- Product delivery lifecycle - requirement refinement through ops
Why Smarsh?
Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?
Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).
Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers
SeenIt is looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.
QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)
The QA technician role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we'd like you to apply.
We are looking to hire Java developers who can help us in our mission to transform ideas into applications. Our cross-functional team of motivated, skilled and experienced software engineers and designers, help the clients unlock the business values of their enterprises in a time-bound and cost-effective manner. True to our team you would be working on high-impact projects and making a dent in the Service industry on a daily basis.
Skills :
- Excellent Communication Skills
- 4-6 years of experience in Java8 Development.
- V yAPI, Spring Boot/MVC, Spring Security
- Hibernate, JPA, MySQL/POSTGRES, Jenkins, Git
- Experience of developing high-performance and scalable web applications and APIs using frameworks such as Spring Boot/MVC, Spring Security, Hibernate, and JPA.
- Hands-on Experience of Version control(Git), MYSQL/POSTGRES, Jenkins, etc.
Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities
- Integration of user-facing elements developed by front-end developers with server side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
Skills And Qualifications
- Strong proficiency with JavaScript & OOPS
- Knowledge of Node.js and frameworks available for it
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side CSS preprocessors
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Knowledge of AWS will be preferable


- Prototype, design, implement, unit test, and maintain Windows-based software applications
- Participate in cross-functional project teams to develop medical device software
- Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
- Document software, write technical specifications for interfaces and testing
Qualifications
- Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 9+ years of experience
- Experience designing and developing C++ based solutions and experience with any user interface development (MFC)
- Expert in Unit Testing, OOA/OOD development methodologies, and design principles
- Experience in Agile development processes and philosophies
- History of timely delivery while ensuring a quality focus
- Ability to work well with people and be both highly motivated and motivating
- Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
- Ability to work independently and proactively with minimal direction.
Nice to Have
- Experience in medical device design & development is a plus
- Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems is a plus
- Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
- Experience in software code and build management is a plus



