This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.
Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.
As a Customer Success Manager, you will be acting as the point-of-contact for the client/ customer, managing clients’ accounts and thus helping in building client retention.
What you will do:
- Managing clients by working closely with them and understanding their business needs and challenges
- On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
- Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
- Educating and promoting the company’s services to the clients
- Acting as the point-of-contact for the clients and also mediating between the clients and the company
- Handling and solving escalations from clients, as and when received and making sure the client account is retained
- Renewing subscriptions on a timely-basis
- Compiling and presenting reports to the business by maintaining and managing relevant data
- Managing a team of customer success executives and leading them towards achieving the business goals
- Partnering and working closely with internal teams to meet the business needs of the customers
Candidate Profile:
What you need to have:
- Graduation is a must
- Relevant experience in customer success management and also experienced in handling a team
- B2B SaaS background
- Willingness to work 6-days a week
- Excellent communication and presentation skills
- An analytical mindset and also go-getter attitude
- Expertise in MS Suite
- Min experience of 2 years
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Linux System Engineer - Client Site Deployment
Company: TechMonarch Infocom LLP
Location: Ahmedabad, Gujarat
Experience: 2+ Years
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TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer to join our dynamic team. This role is crucial for providing on-site technical support and expertise to our valued clients. The ideal candidate will possess a strong foundation in Linux system administration, hardware, networking, cloud infrastructure, and basic firewall management. Furthermore, excellent professional conduct and communication skills are paramount, as this individual will represent our company directly at client locations.
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• Provide on-site technical support and troubleshooting for client Linux-based systems and infrastructure.
• Install, configure, and maintain Linux servers (e.g., CentOS, Ubuntu, Red Hat Enterprise Linux).
• Perform system monitoring, performance tuning, and capacity planning.
• Troubleshoot hardware issues related to servers and related peripherals.
• Assist with basic network configuration and troubleshooting (TCP/IP, DNS, DHCP).
• Interact with cloud infrastructure platforms (e.g., AWS, Azure, GCP) for deployment, management, and troubleshooting.
• Implement and maintain basic firewall rules and configurations.
• Perform regular system backups and recovery procedures.
• Document technical issues, solutions, and configurations clearly and accurately.
• Collaborate effectively with internal teams and client IT personnel.
• Maintain a professional demeaner, appearance, and communication style at client site.
• Adhere to client-specific security policies and procedures.
• Proactively identify potential issues and recommend solutions.
• Stay up-to-date with the latest technologies and industry best practices.
Required Skills and Experience:
• Minimum of 2 years of hands-on experience as a Linux System Administrator/Engineer.
• Proven ability to install, configure, and manage various Linux distributions (e.g., CentOS, Ubuntu, RHEL).
• Solid understanding of server hardware components and troubleshooting.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, subnetting) and troubleshooting tools.
• Familiarity with cloud infrastructure platforms (AWS, Azure, GCP) and their core services.
• Basic understanding of firewall concepts and the ability to manage basic firewall rules.
• Experience with scripting languages (e.g., Bash, Python) for automation is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Must possess a professional and customer-oriented attitude.
• Willingness to travel frequently to client sites within the Ahmedabad region.
Desired Skills (Good to Have):
• Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus).
• Familiarity with security best practices for Linux systems.
• Relevant certifications (e.g., Linux+, LPIC, AWS/Azure/GCP certifications).
Personal Attributes:
• Professional and presentable demeaner.
• Excellent communication and interpersonal skills.
• Strong work ethic and a proactive approach.
• Ability to build rapport and maintain positive relationships with clients.
• Adaptability and flexibility to work in different client environments.
• Problem-solving mindset with a focus on finding effective solutions.
• Reliable and punctual.
Education:
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
Vasu GalaJob Title: Linux System Engineer - Client Site Deployment Company: TechMonarch Infocom LLP Location: Ahmedabad, Gujarat Experience: 2+ Years Job Summary: TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer
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As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.
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- You write high quality, maintainable, and robust code, often in Java or C++ or C#
- You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
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“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
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Full Stack Developer - Averlon