Customer Success Manager

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role

We are seeking a Site Reliability Engineer (SRE) with a minimum of 2 years of experience who is passionate about monitoring, observability, and ensuring system reliability. The ideal candidate will have strong expertise in Grafana, Prometheus, Opensearch, and AWS CloudWatch, with the ability to design insightful dashboards and proactively optimize system performance.

Key Responsibilities

• Design, develop, and maintain monitoring and alerting systems using Grafana, Prometheus, and AWS CloudWatch.
• Create and optimize dashboards to provide actionable insights into system and application performance.
• Collaborate with development and operations teams to ensure high availability and reliability of services.
• Proactively identify performance bottlenecks and drive improvements.
• Continuously explore and adopt new monitoring/observability tools and best practices.

Required Skills & Qualifications

• Minimum 2 years of experience in SRE, DevOps, or related roles.
• Hands-on expertise in Grafana, Prometheus, and AWS CloudWatch.
• Proven experience in dashboard creation, visualization, and alerting setup.
• Strong understanding of system monitoring, logging, and metrics collection.
• Excellent problem-solving and troubleshooting skills.
• Quick learner with a proactive attitude and adaptability to new technologies.

Good to Have (Optional)

• Experience with AWS services beyond CloudWatch.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Scripting knowledge (Python, Bash, or similar).

Why Join Us

At MyOperator, you will play a key role in ensuring the reliability, scalability, and performance of systems that power AI-driven business communication for leading global brands. You’ll work in a fast-paced, innovation-driven environment where your expertise will directly impact thousands of businesses worldwide.

About the Role:

Are you passionate about gaming and fascinated by the Web3 revolution? Do you have a strong background in sales and an understanding of the gaming ecosystem?If yes, we want to talk to you.

We are seeking a Sales Executive who brings hands-on experience in gaming sales, In this role, you will be responsible for developing new business opportunities, building client relationships, and driving revenue growth by connecting with gaming companies, publishers, platforms, and studios across the globe.

This is a high-impact, client-facing role that blends strategic thinking with tactical execution. You’ll be at the forefront of expanding our presence in the evolving gaming industry and work closely with internal teams to shape customized solutions that cater to clients' unique needs.

Key Responsibilities:

Lead Generation & Outreach: Identify, approach, and connect with potential clients within the gaming space.

Client Relationship Management: Build and maintain long-term relationships with stakeholders, including C-level executives, product managers, and decision-makers.

Sales Strategy: Develop and execute tailored sales strategies that align with the company’s offerings, addressing industry pain points and business goals.

Consultative Selling: Understand each client's objectives and propose relevant product or service solutions that generate value and address challenges in the gaming ecosystem.

Cross-functional Collaboration: Work closely with marketing, product, and tech teams to ensure alignment and successful onboarding of clients.

Pipeline & CRM Management: Maintain accurate records of your pipeline, opportunities, and outreach activities using CRM tools.

Market Intelligence: Keep abreast of industry trends, competitor activities, new technologies, and gaming innovations to provide clients with insightful, up-to-date knowledge.

Target Achievement: Consistently meet or exceed quarterly sales targets, KPIs, and revenue goals.

Who You Are:

You have a minimum of 3 years of sales experience,[GAME]

You’re deeply familiar with the gaming industry—you understand the business models, pain points, and emerging opportunities.

You’re a strong communicator and negotiator, able to translate technical ideas into compelling business pitches.

You’ve worked remotely before or are confident in thriving in a remote-first environment.

You have a proactive, entrepreneurial mindset—you don’t wait for opportunities, you create them.

You are comfortable engaging with international clients across time zones.

You’re passionate about emerging technology, gaming trends, and digital innovation.

Preferred Skills:

Existing network within the gaming industry

Experience using sales tools like HubSpot, Zoho, Pipedrive, or Salesforce

Strong analytical skills to track ROI and optimize outreach strategy

What We Offer:

💰 Competitive base salary + performance-based commission

🌍 Work with innovative gaming clients across the globe

🚀 Fast-paced startup environment with plenty of room to grow

🧠 Autonomy to experiment and lead your own initiatives

📚 Access to the latest tools and training in gaming and sales

Title: Azure Cloud Developer/Engineer

Exp: 5+ yrs

Location: T-Hub, Hyderabad

Work from office (5 days/week)

Interview rounds: 2-3

Excellent comm skills

Immediate Joiner

Job Description

Position Overview:

We are seeking a highly skilled Azure Cloud Developer/Engineer with experience in designing, developing, and managing cloud infrastructure solutions. The ideal candidate should have a strong background in Azure infrastructure deployment using Terraform,Kubernetes (AKS) with advanced networking, and Helm Charts for application management.Experience with AWS is a plus. This role requires hands-on expertise in deploying scalable, secure,and highly available cloud solutions with strong networking capabilities.

Key Responsibilities:

• Deploy and manage Azure infrastructure using Terraform through CI/CD pipelines.
• Design, deploy, and manage Azure Kubernetes Service (AKS) with advanced networking features, including on-premise connectivity.
• Create and manage Helm Charts, ensuring best practices for configuration, templating, and application lifecycle management.
• Collaborate with development, operations, and security teams to ensure optimal cloud infrastructure architecture.
• Implement high-level networking solutions including Azure Private Link, VNET Peering, ExpressRoute, Application Gateway, and Web Application Firewall (WAF).
• Monitor and optimize cloud environments for performance, cost, scalability, and security using tools like Azure Cost Management, Prometheus, Grafana, and Azure Monitor.
• Develop CI/CD pipelines for automated deployments using Azure DevOps, GitHub Actions, or Jenkins, integrating Terraform for infrastructure automation.
• Implement security best practices, including Azure Security Center, Azure Policy, and Zero Trust Architecture.
• Troubleshoot and resolve issues in the cloud environment using Azure Service Health, Log Analytics, and Azure Sentinel.
• Ensure compliance with industry standards (e.g., CIS, NIST, ISO 27001) and organizational security policies.
• Work with Azure Key Vault for secrets and certificate management.
• Explore multi-cloud strategies, integrating AWS services where necessary.

Key Skills Required:

• Azure Cloud Infrastructure Deployment: Expertise in provisioning and managing Azure resources using Terraform within CI/CD pipelines.
• Kubernetes (AKS) with Advanced Networking: Experience in designing AKS clusters with private networking, hybrid connectivity (ExpressRoute, VPN), and security best practices.
• Infrastructure as Code (Terraform, Azure Bicep): Deep understanding of defining and maintaining cloud infrastructure through code.
• Helm Charts: Strong expertise in creating, deploying, and managing Helm-based Kubernetes application deployments.
• Networking & Security: In-depth knowledge of VNET Peering, Private Link, ExpressRoute,Application Gateway, WAF, and hybrid networking.
• CI/CD Pipelines: Experience with building and managing Azure DevOps, GitHub Actions, or Jenkins pipelines for infrastructure and application deployment.
• Monitoring & Logging: Experience with Prometheus, Grafana, Azure Monitor, Log Analytics,and Azure Sentinel.
• Scripting & Automation: Proficiency in Bash, PowerShell, or Python.
• Cost Optimization (FinOps): Strong knowledge of Azure Cost Management and cloud financial governance.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in cloud engineering, preferably with Azure-focused infrastructure deployment and Kubernetes networking.
• Strong understanding of containerization, orchestration, and microservices architecture.

Certifications (Preferred):

Required:

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure DevOps Engineer Expert

Nice to Have (AWS Experience):

• AWS Certified Solutions Architect – Associate or Professional
• AWS Certified DevOps Engineer – Professional

Nice to Have Skills:

• Experience with multi-cloud environments (Azure & AWS).
• Familiarity with container security tools (Aqua Security, Prisma Cloud).
• Experience with GitOps methodologies using tools like ArgoCD or Flux.
• Understanding of serverless computing and event-driven architectures (Azure Functions, Event Grid, Logic Apps).

Benefits

Why Join Us?

• Competitive salary with performance-based incentives.
• Opportunities for professional certifications (e.g., AWS, Kubernetes, Terraform).
• Access to training programs, workshops, and learning resources.
• Comprehensive health insurance coverage for employees and their families.
• Wellness programs and mental health support.
• Hands-on experience with large-scale, innovative cloud solutions.
• Opportunities to work with modern tools and technologies.
• Inclusive, supportive, and team-oriented environment.
• Opportunities to collaborate with global clients and cross-functional teams.
• Regular performance reviews with rewards for outstanding contributions.
• Employee appreciation events and programs.

Job Description:

You will be working with a team of highly-motivated, young & dynamic teams of engineers & reporting to the Engineering Lead.

• Be honest, reliable & consistent
• Write efficient & clean code
• Have a strong sense of ownership
• Be a part of development & maintenance of Pluang web app, Operations dashboard and other 3rd party products we own
• Contribute to improving the quality of engineering process & engineering culture

• Strong in data structure and algorithms
• Experience in Node.js, Express, API Design & DOM
• Understanding of component based design or other design patterns
• Experience with unit testing, integration testing & continuous integration
• RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
• Good to have passion for investing

• Attractive compensation package - competitive salary, flexible bonus scheme.
• We are always looking for ways to promote and inspire innovation.
• Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of multi-national IT professionals.
• Healthy work environment - company-sponsored medical program, food, and beverage program, open communication.
• Friendly policies to support Work-life balance, team building, and celebrations.

• Project Management.
• Responsible for the delivery of a set of projects/ operations for a single large account or multiple accounts.
• Takes ownership of logistics and resource needs during start-up and growth of an account.
• Defines and implements transition strategy when taking over from other suppliers.
• Leads account steering committee meetings.
• Leads task forces to complete SBU-level initiatives.
• Leads account growth and sustenance through pre-sales support and constant engagement with customers in collaboration with other service lines.
• Creates teaming agreements/ sub - contracts to forge alliances/ partnerships for account growth/ sustenance.
• Conducts structured review of projects and audits projects (for process compliance) and fixes the gaps with corrective actions.
• Benchmarks against industry best practices and drives/manage change within the delivery structure, processes/ operations accordingly.
• Drives innovations to improve customer service at the account level.

Requirements

• Looking for Strong Experience in Enterprise Learning and Corporate Learning Projects 
• Strong Experience in End to End Project Management Lifecycle 
• Excellent Project Management Skills - Project Estimations, Project Metrics, Meeting Deadlines, Project Reporting 
• Strong in Project Planning,Project Monitoring and Followup, Project Proposals and Client Follow-Ups,

1. 0 to 2 years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, SQL, PL/SQL, XML, XSLT, JSON,
2. Good to have strong experience in Core Java SpringBoot, Spring framework
3. knowledge of Spring MVC, Spring REST, JDBC Templates
4. Knowledge of Java/J2EE Design patterns
5. knowledge of implementation of WebServices like REST will be added advantage
6. Good knowledge of Relational Databases like MySQL, PostgreSQL, MS SQL Server with complex SQL Queries, Stored Procedure, Triggers
7. Knowledge of Unit Test Cases is added advantage
8. Knowledge of build tools like Maven, Gradle, Ant
9. Knowledge of any one or more of MongoDB, Cassandra, Neo4J, Redis, Kafka, ActiveMQ, Caches, Microservices will be a major plus
10. Good to have knowledge of ORM like Hibernate
11. Knowledge and experience in nodejs backend will be added advantage

Requirements :

1. Must be a good team player and self-motivated Individual
2. Very Strong analytical abilities and interpersonal skills
3. Strong verbal and written communication skills with other developers and business clients
4. High commitment levels

passion for building and delivering great software with a strong sense of ownership.

• 4+ years of experience in building web applications using React, Node.js, GraphQL integrations with NoSQL or relational database systems.
• Working experience in building and deployment applications on AWS platform a plus.
• Working experience on docker and microservice a plus.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Must have strong debugging and troubleshooting skills, with solid understanding of logging and exception handling. 

Job Description- Content Operations Manager

Job Summary

We are looking for a qualified Content Operations Manager to join our team. You will be responsible for auditing, editing & creating contents for our Application. Your duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices.

Our ideal candidate is an experienced professional with demonstrable creative writing skills. Ultimately, you should be able to oversee all marketing content initiatives to ensure customer engagement, brand consistency and a positive customer experience.

Job Role & Responsibilities:
- Review push notifications for Indian users and optimize for higher click rate and user engagement.
- Review the user report content and set category for sensitive contents.
- Work closely with the VidMate team members by offering information of local culture and     mobile Internet industry. Assist in activity planning and content management.

Job Requirement:

• Good English communication skills.
• Qualification: Graduate/ Post Graduate Degree (Prefer Graduate from Mass Media and Communication/Journalism).
• Working experience in mobile Internet industry would be a plus.
• Collaborative team player in a cross-cultural working style. Practice a high degree of self-motivation to complete assignments.

Job Type: Full-time

Job Location: Pune.