Customer Success Manager

Job Title: Electrical Engineer

Location: Thane

Qualification: B.E / B.Tech / Graduate in Electrical Engineering

Salary:₹2.2 LPA (CTC)

Experience: Fresher can apply

JOB DESCRIPTION

·        Develop business plans for allocated accounts. Achieve revenue targets 

·        Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.

·        Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.

·        Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts

·        Conduct quarterly and annual program reviews with client’s senior management teams.

·        Share strategic inputs, industry best practices with clients and help driving the program performance

·        Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.

·        Giving creative direction to the team. And act as a creative output reviewer and approver.  

·        Team mentoring & reviews.

·        Act as a facilitator of 3rd party auditors appointed by clients.

·        Keeping total control on invoicing and collections.

CANDIDATE PROFILE AND QUALIFICATION:

·        Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts

·        Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.

·        This role requires a solid background in loyalty program management and client relationship management.

·        Team handling exposure and aptitude to handle challenging circumstances.

·        MBA / PGDBM is required

What you can expect at Colorgenics?

A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive. 

We are looking for credit analysts who can help them perform threshold analysis and impact calculations to streamline their credit underwriting process. Hence, they are looking for people who have experience in doing similar or related work. Since this is an urgent requirement, your quick help is requested in filling this role.

Attaching sample profile as well.

Manager and SM - 25-50LPA

Skills: Credit analyst + SAS

Goot to have: Credit underwriting, EWS (Early warning signal),EBC regulations, IFRS9.

Level: SM or M ( 4+ years)

NP: Max 30 days.

Budget: max 45 LPA.

Loc: Pan India

Responsibilities:

• Credit Underwriting, credit appraisal process
• EWS analysis, IFRS9 staging, credit analysis, threshold analysis
• Querying and coding in SAS and SQL
• ECB regulations

Experience : 5-8 years

Location : Bangalore,Chennai and hyderabad

Python Developer (1 Position)

Must have skills: 

·        Experience in advanced Python

·        Experience in GUI/Test Automation tools/libraries (Robot Framework, Selenium, & Sikuli etc.)

·        Ability to create UI Automation scripts to execute in Remote/Citrix servers

·        Knowledge in analytical libraries like Pandas, Numpy, Scipy, PyTorch etc.

·        AWS skillset

Nice to have skills:

·        Experience in SQL and Big Data analytic tools like Hive and Hue

·        Experience in Machine learning

·        Experience in Linux administration

• Conceptualize the Product Strategy for the SaaS - Cyber Security Product
• Collaborate & work closely with Product Team. Understand the short term and long term needs of the business to build products that win in the market place
• Help prioritise the goals for the functional unit within the organization – for the teams individually and together
• Guide sales force to arrive at optimal team structure and composition. Ensure that the team are motivated towards work and are at their optimal productivity level
• Work with other business leaders & contribute positively to sales practices and standards within the company. Unlock opportunities for achieving sales efficiency across the organisational units

• Participate in building bouquet of products in the SaaS - Cyber Security Product space to drive leadership with the State of the art - Cyber Security Product in India
• Performance manage and coach the team to understand client needs and challenges, and to work in an agile manner to convert those into sales opportunities
• Work closely with the marketing and communications team to drive the constant drumbeat needed to build a leading brand in a challenging market
• Lead a sales team committed and passionate about On-boarding client partners with innovative security solutions
• Owning sales targets overall and within accounts. Developing and implementing strategic plan to achieve the same
• Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives
• Consistently achieve Revenue & P&L targets in line with team/organizational objectives
• Recruit and retain from scratch the end to end sales team required to successfully deliver the strategy and achieve market leadership in the shortest possible time frame