Customer Success Manager

• Collaborating with cross-functional teams to define, design, and ship new features
• Working with outside data sources and APIs
• Unit-testing code for robustness, including edge cases, usability, and general reliability.
• Working on bug fixing and improving application performance.
• Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency.

Job description

Responsibilities Of Candidates Include:

• Answer Inbound/Outbound Calls Professionally And Provide Information About Products And Services, Take/Cancel Orders, And Obtain Details Of Complaints

• Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken. Process Orders, Forms, And Applications

• Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests

• Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation .
• Should know multiple languages.

Job Types: Full-time, Permanent

• Working within the digital space and knowing how data is used to drive real-time relationships with users/audiences.
• Knowing about how incremental growth is changing the face of the digital market and are open to challenging the current status around attribution models.
• Responsibilities:
• Achieving significant revenue growth in Digital Media space by using general business acumen to uncover business needs and identify how Company's solutions can help clients achieve their business goals.
• Coordinating internal resources for the preparation and delivery of objective based solutions for clients.
• Creating and delivering customized sales opportunities that address the client’s compelling events and help them meet their goals.
• Building relationships with key marketing, merchandising, and media decision makers within client organizations, while understanding the landscape and gaining account penetration
• Negotiating and closing contracts with client’s key decision makers
• Being an effective communicator, motivational leader and having a good understanding of the role.

• 15 years of professional digital sales and marketing business experience.
• MBA/BA/BS preferably in marketing or business with strong academic record.
• Diverse client management experience (client side, ad solutions, direct marketing, agency experience). Media preferred.
• Multi-disciplined marketer who is versed across channels; online, direct mail, catalogue, newspaper.
• Self-motivated – able to identify opportunities, sell new business, and close sales.
• Ability to assess client objectives and formulate communications strategy directly to those client objectives within display advertising.
• Comfortable with consultative sales, solution selling and target driven sales position.
• Strong business and strategic planning acumen, strong negotiation skills.
• Solid quantitative background with an understanding of analytic tools and techniques.
• Understanding of marketing program design, execution, and measurement.
• Effective communication across multiple levels of an organization and able to work well in a team/highly collaborative environment.
• Demonstrated sales and business development experience.
• Strong computer skills: Microsoft Office and sales management software (eg: Salesforce).
• Comfortable at incrementally growing client accounts and revenue, not afraid to ask for the business.
• Strategic partner – great relationship builder can engage a client with road map and vision and set and work towards and beyond key targets.
• Can build relationships across multiple disciplines in the client organization including marketing, merchandising, media decision making. Very comfortable at engaging with all levels of a business.
• Walks the halls – enjoys the people aspects of the role.
• Detail orientated –Enjoys the process of the sale and is detail focused.
• Planning accounts – helping internal and external stakeholders see the bigger picture and plan.
• Highly driven, motivated and ambitious self-starters. Proactivity not reactivity.
• Curious to learn, passionate, accountable and focused on own personal development.