Customer Success Manager

Qualification

• Bachelor's degree in Business Administration, Marketing, Information Technology, MBA or a related field.
• Preferably a BE (Bachelor of Computer Engineering), MCA (Master of Computer Applications) degree or BCA.
•  Fluent level of English, both spoken and written.

Requirements

• Best Written and verbal communication skills
• Better at drafting Emails | connection requests | CoverLetter draft 
• Networking- How to maintain a relationship with the client (New OR Existing)
• Experience of different portals ( upwork,Guru,Freelancer and PPH etc) 
• Prospecting
• Lead Generation with any methods like bidding portals/ Social Media Marketing/Email campaigns/LinkedIn
• Experience in an email campaign 
• Ability to take Follow Ups 
• For B2B/B2C
• Linkedin 
• Email Marketing
• Portals
• Any other communication platforms
• Work according to timezone
• Ability to do calls and Presentations 
• Ability to work on Target oriented work

We are looking "SAP SF EC" for Reputed Client @ Permanent Role.

• 3-6 years of Experience with SAP SF EC is must 1 End to End implementation Project experience is must 

• Knowledge in Activate Project Management Methodology 

• Knowledge on ITIL Process 

• Should have experience in Requirement Gathering and completing EC Workbooks 

• Should have experience in Configuration and customisation activities 

• Should have experience in Cut-over activities 

• Should manage customer expectations Person should be proactive 

• Should have drive to complete project deliverables and milestones.

Experience: 2 to 8 Years

Job Description

• Technical Skills requirement : JAVA, Multithreading, OOPS, Data Structure, Karaf.
• Total experience required should be around 2 to 8 years.

Job Description :

- Strong development skills in Java JDK 1.7 or above.

- Knowledge of Java 8 features and Multithreading is a must-have.

- Should have a strong acumen in Data Structures, Algorithms, problem-solving and LogicalAnalytical skills.

- Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.

- Sound understanding of concepts like Exceptional handling, SerializationDeserialization and Immutability concepts, etc.

- Experience with Multithreading, Concurrent Package and Concurrent APIs Basic understanding of Java Memory Management (JMM) including garbage collections concepts.

- Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)

DevOps Engineer, Plum & Empuls 

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

Key Responsibilities

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.
• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status

Skills:

• Should have Extensive command of the English language.
• Deep understanding of content marketing principles, approach, and execution.
• Should be able to work and deliver quality SEO-based content in a fast-paced and dynamic environment
• Should be able to develop and implement a content strategy that encourages high levels of engagement.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Responsibilities:

• Build React Native apps from scratch that'll be used globally.
• Architect App infrastructure systems like caching, state manager, common validation framework, etc.
• Launch the apps in different app stores like Apple, Google, etc.
• Create custom reusable Component Library
• Create data visualizations like charts, tables, dashboards, etc.
• Write well tested, beautiful, performant and bug free code.
• Thrive in a collaborative team environment and work with challenging timelines.
• Establish and advocate front-end coding guidelines.
• Mentor team members and help resolve any critical blockers.

Requirements:

• A self-driven, hard-working Frontend engineer with an eye for detail.
• Bachelor's Degree or equivalent in Computer Science
• Minimum 4 years of overall experience with expertise in working in React Native, Redux and TypeScript
• Strong understanding and knowledge of Styling
• Experience in writing native code for Android and iOS
• Strong debugging skills for Android and iOS.
• Experience in launching apps in various App Stores.
• Experience with GraphQL is a plus.
• Familiarity with modern front-end build pipelines and tools

Spotnana is a stealth startup that is building the technology stack to solve the experience, trust, and transparency challenges that legacy players in a $1.8 trillion industry refuse to.  We were told it can’t be done - and now we’re doing it.

Based in the San Francisco Bay Area, our founding team consists of veterans from Google, Amazon, Twitter, Airbnb, Expedia, ThoughtSpot, FreshDesk, Goldman Sachs, Oyo, SAP, and Cohesity 

Join us to find out what Silicon Valley investors and early backers of Airbnb, Amazon, Facebook, LinkedIn, Brex, Palantir, Revolut, and Snowflake see in our mission.

Let's explore creating one of the best pieces of work ever made, together.