Customer Success Manager

at ZipLoan

DP
Posted by Ankit Khare
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Remote, Delhi, Gurugram, Noida
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5 - 7 yrs
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Best in industry
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Full time
Skills
Customer Success
Customer Relationship Management (CRM)
customer experience
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
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About ZipLoan

Founded
2015
Type
Size
100-1000
Stage
Raised funding
About
Ziploan provides Collateral Free Small Business Loans to MSMEs in Delhi NCR and Indore. ✍ Apply now and avail working capital up to 5 Lacs to grow your business.
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Connect with the team
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Ankit Khare
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Surbhi Pathania
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Pooja Pareek
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