Cutshort logo
ZipLoan logo
Customer Success Manager
Customer Success Manager
ZipLoan's logo

Customer Success Manager

Ankit Khare's profile picture
Posted by Ankit Khare
5 - 7 yrs
Best in industry
Remote, Delhi, Gurugram, Noida
Skills
Customer Success
Customer Relationship Management (CRM)
customer experience
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About ZipLoan

Founded :
2015
Type :
Products & Services
Size :
100-1000
Stage :
Raised funding

About

ZipLoan was set up in 2015 with a mission to ensure easy availability of unsecured Working Capital to small business owners in India. Our technology enabled platform allows us to offer credit in a fast and hassle free manner. We are solving the fundamental problem of these small business owners i.e. getting easy access to finance when they need it.
Read more

Connect with the team

Profile picture
Ankit Khare
Profile picture
Surbhi Pathania
Profile picture
Pooja Pareek

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

TMRW House of Brands
Bengaluru (Bangalore)
3 - 6 yrs
₹13L - ₹16L / yr
Financial planning
FPNA
  • The business finance team will partner with the internal business stakeholders and drive decision support on finance issues. The primary purpose of the team is as follows:


  • Business performance reporting: Develop reporting and dashboards of business performance metrics appropriate to different audiences


  • Data analytics: Generate actionable insights based on historical trend analysis, variance from plan and deep dive of business key performance indicators


  • Finance business partnering: Partner with the business stakeholders to identify, develop and implement action plans to improve financial performance


  • Co-own TMRW planning and budgeting process along with the FP&A team


Ideal candidate attributes and experience:


- CA with 3+ years of experience in similar roles


- Strong Excel skills and ability to build dynamic models

Read more
Codebuddy Pvt. Ltd.
at Codebuddy Pvt. Ltd.
2 recruiters
Abhishek Gupta
Posted by Abhishek Gupta
Pune, Kolkata
3 - 5 yrs
₹4.5L - ₹8L / yr
Software Testing (QA)
Manual testing
Functional testing
Regression Testing
Mobile App Testing (QA)
+6 more

We are looking for a professional in Quality Assurance to join our team.


In this role, you will be responsible for designing and implementing test plans to improve the usability of our products


The QA Tester works with the development team and other QAs to test software functionality, identify errors, and troubleshoot any issues with the software code.


Apply now for the role of QA (Software Tester) at Codebuddy, which is opening doors for skilled, energetic individuals looking to grow exponentially in their careers.


A successful QA (Software Tester) should be hard-working, have a strong working knowledge of software code and testing methodologies, and be a team player.


Responsibilities:


  • Designing test plans, scenarios, scripts, and procedures.
  • Executing tests on source code.
  • Analyzing test results and reporting to the development team.
  • Working with the development team to correct bugs and errors.
  • Performing routine inspections and quality tests.
  • Preparing and implementing quality assurance policies and procedures.
  • Identifying and resolving workflow and production issues.
  • Ensuring that standards and safety regulations are observed.
  • Addressing and discussing issues and proposed solutions with superiors.
  • Documenting quality assurance activities and creating audit reports.
  • Making recommendations for improvement.
  • Creating training materials and operating manuals.


When You Need To Apply (Technical Competency) :


  • A Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Minimum 3 years experience in QA testing.
  • Should have experience or knowledge in Automation testing
  • Good working knowledge of test management software, programming languages, and QA methodologies.
  • Familiarity with Agile frameworks and regression testing is a plus.
  • Ability to document and troubleshoot errors
  • Good teamwork and critical thinking skills.
  • Excellent data collection and analysis skills.
  • Strong attention to detail.


Read more
pinbox solutions
pinbox solutions
Agency job
via InvokHR by Sandeepa Kasala
Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
7 - 20 yrs
₹10L - ₹30L / yr
Sales
Business Analysis
Embedded Systems
fintech
Position: Business Head: Embedded Solutions
Location Delhi NCR

Search Context
Over 400m informal sector workers in India, including farmers, self-employed women,
small retailers, domestic help, gig workers, employees of micro-enterprises and daily-wage
earners are not eligible for pension or other social protection benefits. Without an urgent
and effective response to pension exclusion, they face the grim prospect of extreme
poverty for over 20 years once they are too old to work.
pinBox is the only global pensionTech committed exclusively to mass-scale digital micropension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model
and a simple and intuitive UI/UX to make access to regulated pension, savings and
insurance products easy and simple for non-salaried informal sector workers. We're
working actively with governments, regulators, multilateral aid agencies and leading
financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating
in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and
Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and
insurers use our pensionTech to build a mass market for their products beyond their
traditional agent-led customer base. Banks, MNOs, MFIs, fintechs, agritechs, gigplatforms and staffing companies can easily embed our plug-and-play pensionTech onto
their own mobile and/or web applications to instantly offer an integrated social protection
solution to their clients, members and employees without any new investments in IT or
capacity enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
Profile of the Business Head for Embedded Solutions
pinBox is looking for a person with indubitable ethics, who is entrepreneurially inclined,
passionate about digital finance and is eager to build from scratch. The business head for
the embedded partnerships model should be a self-motivated, driven and hands-on
individual who will develop and own short and long-term strategies and goals for this
model.
This is a senior business partnerships development role that requires proactive interactions
with the senior management of a range digital stakeholders including staffing platform
companies, gig-platforms, fintechs, agritechs, payment solution providers and other digital
“aggregators”.
The business head for the embedded partnerships model will be expected to optimize
voluntary micro-pension coverage expansion in India by embedding the pinBox platform
onto the web / mobile apps of a large number of digital aggregators.
The primary measure of success of this role will be the extent to which coverage and
persistency is optimized through effective and sustainable collaborations with a large
number of credible and committed tech partners, and working closely with the pinBox
delivery, communications, product, IT and client protection teams to upscale coverage
and persistency through each such embedded partnership.
The Business Head for Embedded Solutions will be expected to
1. Provide leadership for growing the social impact and business outcomes by our
partners and by pinBox on a pan-India basis,
2. Develop and deliver India business forecasts and goals, an embedded partnerships
pipeline and a segmented go-to-market strategy based on various categories of tech
platforms, occupational groups and target demographic segments,
3. Formulate and implement a replicable, scalable and sustainable engagement,
implementation and governance strategy for partnerships with multiple entities,
4. End-to-end management of the embedded partner onboarding process including
commercial negotiations, product choice, implementation process, and time-bound
coverage and persistency targets,
5. Work closely with the pinBox product, delivery, analytics, communications, customer
protection and IT teams to continually improve efficacy and retail traction based on
partner and client needs and implementation experience,
6. Establish a system for periodic review meetings with partners to regularly monitor
outcomes including enrollments, subscriber knowledge, savings persistency and
adequacy; Work with the pinBox IT and MIS teams to provide partners with real-time
data insights and dashboards to help monitor efforts and optimize outcomes,
7. In consultation with partners, and relevant pinBox teams, develop innovative ideas and
behavioral interventions that optimize voluntary digital enrollments and regular savings
by partner clients/ members,
8. Periodically commission helpline-led interviews and surveys among subscribers to
assess efforts and outcomes and to satisfy partner management that implementation
efforts are in line with stated goals of mass-scale pension and social security inclusion,
9. Proactively investigate implementation challenges and issues and develop and
implement ideas and solutions that can positively impact outcomes at scale,
10. Periodically monitor the efforts of the pinBox delivery team responsible for partner
activation and for providing ongoing IT and communications support to partners, and
11. Contribute to the development of thought leadership on digital micro-pension
inclusion through research papers, media articles and blogs to strengthen the pinBox
brand positioning in digital micro-pension and social security inclusion.
The ideal candidate processes
1. An undergraduate degree in engineering and a post-graduation in business, finance or
marketing,
2. At least 7 years’ experience at a fintech or platform staffing or retail services company
(experience with digital financial inclusion, familiarity with the fintech and technology
apps ecosystem, and retail finance regulatory frameworks in India will be an added
advantage),
3. Excellent oral and written communications skills,
4. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
5. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
foster and grow strong relationships
Read more
Liberin Technologies
at Liberin Technologies
3 recruiters
Sudeepti Singh
Posted by Sudeepti Singh
Noida
0 - 1 yrs
₹2L - ₹4L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Spring
+1 more
- Working on Spring/Hibernate/JPA/JUnit.
- Working on test-driven development.
- Working on continuous integration and continuous development pipeline.
Read more
JS TechAlliance Consulting Pvt Ltd.
Remote only
5 - 12 yrs
₹6L - ₹14L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+5 more
Greetings from JS TechAlliance Consulting Pvt. Ltd. !
 
 
We are looking for a Senior Android Developer responsible for the development and maintenance of applications aimed at a range of Android devices including mobile phones and tablet computers. 
 
 
Job Description -
Job Title: Expert Android Developer (Home Automation)
Experience: 6 to 8 Years experience
Office Location: Indore, Madhya Pradesh, India
Allow Work-From-Home & Remote
Salary: Open (No bar for the right candidate)
Joining: Immediate (prefer less than 15 days Notice Period)
Skills: Android, Rx java , Java/J2EE, Core Java, etc.
 
Job Purpose: The Android Engineer is responsible for building advanced applications for the Android Phones & Android Tablets. The candidate is required to work closely with Development, QA, Project Managers, Designers, and other team members daily to ensure the timely and cost-effective delivery of the final product that exceeds client expectations.
 
 
In the case that you are not available, we would appreciate any recommendations or reference of any qualified friends/colleagues.
 
Read more
Mobile Programming India Pvt Ltd
at Mobile Programming India Pvt Ltd
1 video
17 recruiters
Rupa Pandey
Posted by Rupa Pandey
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 9 yrs
₹2L - ₹9L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more
Experience-4+ yrs
Location- PAN India
must know Core Java,Eclipse
immediate joiner 
NP - 15 dayss or less 
Read more
Gaming Company
Gaming Company
Agency job
via Kalibre global konnects by Taksh Rawal
Remote only
1 - 2 yrs
₹2L - ₹5L / yr
Unity 3D
Virtual reality (VR)
Augmented reality
skill iconC#
Systems Development Life Cycle (SDLC)

Required Skills:

Unity 3D, C#, Knowledge of Android and iOS build system, VR, AR, Multiplayer with Photon and Custom server


Ensure software is updated with latest features
Read more
HNH Infotech Pvt Ltd
at HNH Infotech Pvt Ltd
2 recruiters
Dharmendra Sharma
Posted by Dharmendra Sharma
Remote, NCR (Delhi | Gurgaon | Noida)
12 - 20 yrs
₹20L - ₹40L / yr
skill iconRuby on Rails (ROR)
skill iconRuby
skill iconGo Programming (Golang)
skill iconJavascript
skill iconReact.js
Fullstack Rails Web Developer Job Description

 

We are looking for a Senior Full Stack Rails Web developer with good communication skills. The Candidate MUST have good communication skills and should be comfortable taking Phone/Video calls with US employees.

 

Please see below the technical skillset required:

For Front-end:

  • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  • Strong Proficiency in HTML/CSS and experience with Bootstrap and FontAwesome
  • Thorough understanding of ReactJS and its core principles
  • Experience with popular ReactJS workflows (such as Flux and Redux)
  • Experience with AngularJS
  • Experience with NPM and NodeJS
  • Familiarity with RESTful APIs
  • Knowledge of modern authorization mechanisms, such as JSON Web Token
  • Experience with common front-end development tools such as Babel, Webpack, etc.
  • Experience with popular frameworks like EmberJS, BackboneJS, KnockoutJS and Vue is a plus.

For Backend (Ruby on Rails):

  • Solid understanding of Ruby along with Rails 3, 4 and 5
  • Solid understanding of gems like with devise, ActiveAdmin, Clockwork, SideKiq, Ransack
  • Proficient with ActionCable, EventMachine, Websocket
  • Excellent understanding of Rails query interface and DBMS like Mysql, sqlite, postgreSQL
  • Proficient in creating test suites using Cucumber, Capybara, RSpecs, Minitests etc
  • Proficient in HTML/CSS/Sass
  • Experience in AWS Elastic Beanstalk and Capistrano deployments is a plus
  • Experience in creating Ruby programs/scripts to automate tasks is a plus
  • Experience with CMS systems like BrowserCMS is a plus

General:

  • Exp – 9+ yrs
  • Ability to understand business requirements and translate them into technical requirements
  • A knack for benchmarking and optimization is a solid plus
  • Experience in GoLang and/or Rails and desire to work on back-end applications is a solid plus
Read more
Remote, Noida, NCR (Delhi | Gurgaon | Noida)
4 - 6 yrs
₹10L - ₹25L / yr
skill iconJava
skill iconJavascript
skill iconHTML/CSS
skill iconAngularJS (1.x)
skill iconReact Native

About UZIO Inc.

UZIO (HQ: Virginia, USA) http://www.uzio.com/">http://www.uzio.com With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States.

Job Description

 

Requirements

  • Must be having B. Tech. degree from Premium Institute with 4-6 years of proven experience in the relevant area.
  • Proficiency in HTML5, JavaScript, and CSS, CSS preprocessors like Sass, LESS
  • Hands-on experience in JavaScript frameworks. Preferably React Native / AngularJS
  • Understanding of JS-based build tools like Grunt, Gulp, and Bower
  • Up-to-date with the latest UI trends, techniques, and technologies
  • Maintain and improve product platform, Build reusable code and libraries for future use
  • Knowledge of browser compatibility issues
  • Optimize application for maximum speed and scalability
  • Design with mobile-first principles
  • Integrate with REST apis
  • Collaborate with other team members and stakeholders
  • Develop technical and business requirements and always intuitive and user-centered solutions strive to deliver
  • Experience working in an Agile/Scrum development process

 Responsibilities

  • Collaborating with product management and engineering to define and implement innovative solutions for the product direction, visuals, and experience
  • Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks
  • Establish and promote design guidelines, best practices, and standards

 

Read more
TRADEJINI
at TRADEJINI
2 recruiters
Prateek Gupta
Posted by Prateek Gupta
Bengaluru (Bangalore)
0 - 3 yrs
₹1L - ₹3L / yr
MS-Excel
computer
English Proficiency
We are currently looking for an accountant who is passionate towards his work. The individual should not only carry his job duties but also identify and take steps for new scope of improvement in his space. 1) General ledger & Bank Reconciliation Statement 2) Maintain accounts Routine 3) Finanlization and payment of statutary dues (GST, TDS, PT, EPF) 4) Audit coordination both internal and statutatry
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos