Customer Success Manager

Role Overview:

You will translate US structural engineering standards (AISI S100, ASCE 7, IBC) into computational

logic for a structural software platform. You will work directly with US engineering partners and

internal backend engineers.

Core Responsibilities:

- Convert structural design methodologies into mathematical models.

- Define load combinations (wind, snow, seismic).

- Validate member capacity and deflection calculations.

- Review and approve algorithmic structural outputs.

- Develop validation datasets and edge-case scenarios.

- Collaborate with software engineers to implement structural logic.

Mandatory Skills:

- Strong understanding of Cold-Formed Steel (CFS) design.

- Experience with AISI S100 and ASCE 7.

- Proficiency with ETABS / STAAD / SAP2000.

- Strong conceptual understanding of load paths and failure modes.

Preferred Skills:

- Basic programming exposure (Python or MATLAB preferred).

- Experience working on international (US) code-based projects.

Education:

B.Tech / M.Tech in Civil or Structural Engineering

REVIEW CRITERIA:

MANDATORY:

• Strong sponsor acquiring and managing profile
• Must have 2+ years of experience in sponsorship sales, business development, partnerships, or events sales
• Must have experience in identifying & acquiring sponsors
• Must have experience creating sponsorship decks, proposals, and pitching
• Must have handled negotiations and closure of sponsorship deals
• Must have managed pre-, during, and post-event sponsor engagement
• Must be proficient in powerpoint and excel
• Bachelor's degree in Marketing, Business, Communications, or a related field
• Must be comfortable in a fast-paced, deadline-driven environment

PREFERRED:

• Events industry
• Experience in startup ecosystem events

ROLE & RESPONSIBILITIES

ROLE SUMMARY:

We are looking for a dynamic and driven Sponsorship Manager to join our team. The ideal candidate will be responsible for identifying, acquiring, and managing sponsors for various events and initiatives. This role is a unique blend of business development, client servicing, and event execution, and is ideal for someone with strong relationship- building skills and a passion for events and branding.

KEY RESPONSIBILITIES:

• Identify & Acquire Sponsors: Research and approach potential sponsors that align with our event themes and audience profiles
• Pitch & Negotiate: Create compelling sponsorship decks and proposals; lead negotiations to secure sponsorship deals
• Relationship Management: Serve as the primary point of contact for sponsors pre, during, and post events
• Sponsorship Fulfilment: Ensure all sponsorship deliverables (branding, speaking slots, stalls, digital exposure, etc.) are executed seamlessly
• Cross-functional Coordination: Collaborate with marketing, design, content, and event execution teams to deliver value to sponsors
• Post-event Reporting: Prepare performance reports and ROI presentations for sponsors to build long-term partnerships
• Market Research: Stay updated on sponsorship trends and competitors to identify new opportunities

IDEAL CANDIDATE:

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 2–5 years of experience in sponsorship sales, business development, or partnerships (event industry preferred)
• Excellent communication, presentation, and negotiation skills
• Strong relationship-building skills with a client-first mindset
• Ability to create persuasive pitch decks and proposals
• Proficiency in MS Office, especially PowerPoint and Excel
• High level of organization and attention to detail
• Comfortable working in a fast-paced, deadline-driven environment

Qualification: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field

OR Equivalent practical experience in mobile app development

Experience: 1 – 2 years

Job Description

App Stability

• Fix crashes and performance issues

• Handle OS updates and app store requirements

• Monitor and resolve real user issues

Ship Improvements

• Improve UI/UX flows

• Support feature rollouts

• Work closely with backend teams

Production Ownership

• Debug live issues

• Ensure smooth releases

• Prevent app store rejections

Tech Skills

• Flutter or React Native

• API integration

• App lifecycle & state management

• Crash debugging

• Git workflows

Who should apply

• Published at least one app on Play Store / App Store

• Experience handling production apps

• Takes crashes and bugs seriously

• Moves fast and solves problems independently and would like to work in a startup.

This Role Is NOT

• Just UI polishing

• A feature-factory role

• For someone who avoids debugging

• A traditional 9–5 desk job

Business Analyst (EDI Domain)

Role Summary:

Acts as the bridge between business users and the technical team, gathering requirements and ensuring alignment with migration goals.

Key Responsibilities:

• Document functional requirements for EDI migration.
• Analyze customer-specific configurations and needs.
• Facilitate workshops with SMEs and stakeholders.
• Validate technical solutions against business expectations.
• Support change management and training.

Skills Required:

• Experience in logistics and transportation EDI systems.
• Strong understanding of customer-specific EDI needs.
• Requirements gathering and documentation skills.
• Excellent stakeholder communication and facilitation skills.

Familiarity with process mapping tools.

Job Description

We are seeking a passionate candidate, who is result orientated, sound knowledge of IT services, with either a proven track record of proposal writing and proposal/bid management in government or commercial proposals. The consultant will be accountable for technical writing for business proposals and managing large and complex proposals as projects.

Key Responsibilities

• To respond to RFP/RFI documents
• Scope analysis and feasibility studies
• To perform bid management, creation of bid plans, schedule, and kick-off packs
• Creation of outlines, storyboarding and win themes
• To create a compliance matrix
• To research and write generic (but technical) content for proposals (for ex: writing a generic solution roadmap for any IT service, but NOT a technical architecture)
• Articulate value proposition and highlight sales messages
• To coordinate with the clients (CXOs) and external stakeholders for inputs required
• Proofread and format documents

Key Requirements

• 6-12 years of experience in proposal writing or bid management
• IT services industry experience is must
• Must have managed large and complex RFPs
• MBA, ITIL is an added advantage
• Ability to work under high-pressure environment and deadlines
• Fundamental knowledge of IT services (web design, web development, cloud, mobility, etc.)
• Experience working with government proposals is an added advantage
• High level of commitment and flexibility
• Strong attention to detail
• Excellent communication skills, both verbal and written

Optional (added advantage)

• Knowledge of Microsoft Office, particularly PowerPoint, Excel, and Word
• Knowledge of IT domain (cloud, mobile apps, web, and portals, analytics)
• Pre-sales consulting background in IT services

We are looking for applicants with a strong background in Analytics and Data mining (Web, Social and Big data), Machine Learning and Pattern Recognition, Natural Language Processing and Computational Linguistics, Statistical Modelling and Inferencing, Information Retrieval, Large Scale Distributed Systems and Cloud Computing, Econometrics and Quantitative Marketing, Applied Game Theory and Mechanism Design, Operations Research and Optimization, Human Computer Interaction and Information Visualization. Applicants with a background in other quantitative areas are also encouraged to apply.

We are looking for someone who can create and implement AI solutions. If you have built a product like IBM WATSON in the past and not just used WATSON to build applications, this could be the perfect role for you.

All successful candidates are expected to dive deep into problem areas of Zycus’ interest and invent technology solutions to not only advance the current products, but also to generate new product options that can strategically advantage the organization.

Skills:

• Experience in predictive modelling and predictive software development
• Skilled in Java, C++, Perl/Python (or similar scripting language)
• Experience in using R, Matlab, or any other statistical software
• Experience in mentoring junior team members, and guiding them on machine learning and data modelling applications
• Strong communication and data presentation skills

• Classification (svm, decision tree, random forest, neural network)
• Regression (linear, polynomial, logistic, etc)
• Classical Optimization(gradient descent, newton raphson, etc)
• Graph theory (network analytics)
• Heuristic optimisation (genetic algorithm, swarm theory)
• Deep learning (lstm, convolutional nn, recurrent nn)

Must Have:

• Experience: 3-9 years
• The ideal candidate must have proven expertise in Artificial Intelligence (including deep learning algorithms), Machine Learning and/or NLP
• The candidate must also have expertise in programming traditional machine learning algorithms, algorithm design & usage
• Preferred experience with large data sets & distributed computing in Hadoop ecosystem
• Fluency with databases