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Customer Success Manager
Customer Success Manager
ZipLoan's logo

Customer Success Manager

Ankit Khare's profile picture
Posted by Ankit Khare
5 - 7 yrs
Best in industry
Remote, Delhi, Gurugram, Noida
Skills
Customer Success
Customer Relationship Management (CRM)
customer experience
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About ZipLoan

Founded :
2015
Type
Size :
100-1000
Stage :
Raised funding
About
ZipLoan was set up in 2015 with a mission to ensure easy availability of unsecured Working Capital to small business owners in India. Our technology enabled platform allows us to offer credit in a fast and hassle free manner. We are solving the fundamental problem of these small business owners i.e. getting easy access to finance when they need it.
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Quick Dry Cleaning Software
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As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)


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Attitude

Skills

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We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

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Our impact so far

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Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
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Ability to adapt to changing priorities and handle unexpected situations with composure.

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NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world. They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

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Location
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Position Experience

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Position Academic Qualification

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Desired Technical Skills

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Desired Soft Skills

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Language Proficiency

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Delhi, Gurugram, Noida
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This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

 

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.


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Candidate Profile:

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We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.

Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.

This is the job for you if...

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This is what you’ll do...

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What we’re really looking for...

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  • Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
  • Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
  • Exemplary and proactive communication skills (verbal and written)
  • Ability to build and maintain lasting customer relationships
  • Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
  • Ability to work in a fast-paced environment
  • Experience with Project Management tools and methodologies
  • Strong collaboration and relationship management skills
  • Tech oriented and understands market trends, particularly with enterprise software
  • Understanding of sales processes and hands on familiarity with salesforce.com
  • Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
  • Experience at Big Five consulting firm as a senior consultant or manager highly desirable
  • Bachelors of Science in Computer Science or in Business preferred
  • 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.

If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.

Read more
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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