Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
• Planning, scheduling & coordinating appointments & meetings, providing reminders, maintaining & updating diary of daily commitments & weekly calendar on a proactive basis.
• Interacting with & rendering assistance to select HNI & VIP customers, coordinating certain critical Outdoor Catering & Party Orders, VIP reservations, etc.
• Receiving calls, taking messages, screening & prioritizing calls & mails.
• Taking down dictations & appropriately drafting data points & correspondences, proactively responding to queries received through calls/mails based on feedback & preferences conveyed by the Managing Director.
• Preparing, editing & compiling agendas, minutes, correspondences & presentations.
• Organizing & maintaining files, documents as well as other office records, both offline & online, preserving & safeguarding confidential data & documents in an efficient manner.
• Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of the Managing Director & other senior executives, coordinating with outstation visitors & proactively looking after their boarding & lodging arrangements, based on preferences conveyed by the Managing Director.
• Undertaking primary as well as secondary research & accordingly, developing briefs, reports & presentations as per pre-determined timelines.
• Proactively observing & recording various discussions/conversations undertaken by the Managing Director from time to time & accordingly, framing action plans.
• Managing communication pertaining to projects, new launches as well as other such expansion & diversification undertakings that directly come under the purview of the Managing Director.
• Imparting induction & training to select employees hired for functions that are directly or indirectly associated to those of the Managing Director’s office.
• Responding to various inquiries - internal as well as external, acting as a point of contact between the Managing Director & other employees, tracking the work plan allocated to certain employees by the Managing Director & monitoring timelines with regard to the same.
• Organizing & maintaining files, documents as well as other office records, both offline & online, preserving & safeguarding confidential data & documents in an efficient manner.
• Negotiating with various suppliers, vendors & contractors, receiving competitive quotations, making comparisons, making purchases of materials & supplies based on feedback received from the Managing Director.
• Spearheading all coordination pertaining to maintenance, upkeep & repair of corporate as well as outlet & store infrastructure (on a case to case basis), as per directions & preferences issued by the Managing Director from time to time.
• Undertaking primary as well as secondary research & accordingly, developing briefs, reports & presentations as per pre-determined timelines.
• Proactively observing & recording various discussions/conversations undertaken by the Managing Director from time to time & accordingly, framing action plans.
PythonJob Summary:
We are looking for a highly skilled and experienced Data Engineer with deep expertise in Airflow, dbt, Python, and Snowflake. The ideal candidate will be responsible for designing, building, and managing scalable data pipelines and transformation frameworks to enable robust data workflows across the organization.
Key Responsibilities:
- Design and implement scalable ETL/ELT pipelines using Apache Airflow for orchestration.
- Develop modular and maintainable data transformation models using dbt.
- Write high-performance data processing scripts and automation using Python.
- Build and maintain data models and pipelines on Snowflake.
- Collaborate with data analysts, data scientists, and business teams to deliver clean, reliable, and timely data.
- Monitor and optimize pipeline performance and troubleshoot issues proactively.
- Follow best practices in version control, testing, and CI/CD for data projects.
Must-Have Skills:
- Strong hands-on experience with Apache Airflow for scheduling and orchestrating data workflows.
- Proficiency in dbt (data build tool) for building scalable and testable data models.
- Expert-level skills in Python for data processing and automation.
- Solid experience with Snowflake, including SQL performance tuning, data modeling, and warehouse management.
- Strong understanding of data engineering best practices including modularity, testing, and deployment.
Good to Have:
- Experience working with cloud platforms (AWS/GCP/Azure).
- Familiarity with CI/CD pipelines for data (e.g., GitHub Actions, GitLab CI).
- Exposure to modern data stack tools (e.g., Fivetran, Stitch, Looker).
- Knowledge of data security and governance best practices.
Note : One face-to-face (F2F) round is mandatory, and as per the process, you will need to visit the office for this.
Senior Interior Designer – Hyderabad
📍 Location: Hyderabad
🕒 Experience: 3–4 Years
About the Role:
We are looking for a talented Senior Interior Designer to join our team in Hyderabad. The role involves leading design development, preparing detailed drawings, coordinating with vendors, managing budgets, and selecting FF&E to deliver creative and functional spaces.
Key Responsibilities:
- Lead design development, space planning & material selection
- Prepare drawings, elevations & specifications using AutoCAD/Adobe Suite
- Collaborate with architects & consultants for seamless integration
- Coordinate with vendors/suppliers for materials, furniture & fixtures
- Review shop drawings & ensure compliance with design intent
- Manage budgets, cost estimates & project documentation
- Lead FF&E selection aligned with client needs & project goals
Qualifications:
- Bachelor’s in Interior Design/Architecture
- 3–4 years of proven experience in interior design (residential/commercial)
- Proficient in AutoCAD, Adobe Creative Suite & design tools
- Strong knowledge of materials, finishes & furniture procurement
- Excellent communication & project management skills
✨ If you are passionate about creating innovative, functional, and aesthetic spaces, we’d love to connect!
ROLES
We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
Job Location: Work from home
Selection process: HR Round followed by group discussion and sales manager round.
Qualification: Any Graduate/Post Graduate
Salary offered: As per industry standards
Working days: 6 days Sunday is off
Shifts:10:00am -7:00pm
Mandatory language: English
Laptop/wi-fi: candidates are to use their own laptops,
Additional Compensation: If applicable, this will be decided on the basis of your designation.
Responsibilities:
.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills and Excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
Responsibilities:
.Approaching potential leads and closing them within a stipulated time frame.
.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
.Training personnel and helping team members in developing their skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills.
.Excellent organizational skills.
.Proficient in Word, Excel, Outlook, and PowerPoint.
We are looking for a Graphics Design Intern who can create compelling graphics, assist our Design team, and fast-track the delivery of creatives.
Company Information:
IMG Creators is a Social Media Management company with 5+ years of experience in brand management, social media campaigns and Website development. With over 110+ national and international clients, we are growing rapidly and looking for creative professionals to be a part of the journey.
Interns day to day responsibilities :
● Creating design for various marketing channels using canva and other design tools.
● Maintain brand guidelines and complete the given tasks according to the deadlines
● Receive feedback and make necessary changes
Skills required :
● Basic knowledge of layouts, typography, color, compositions and other graphic design
fundamentals .
● Experience with canva
● Strong creative skills
● Flexible with working hours
● Available to start immediately
Other Details:
● Involvement in all significant marketing and branding strategies
● 1:1 discussion with the manager about your career and growth
● During the internship, you will learn a total of 25+ skills
● Opportunity to conduct your very own creative initiatives freely with the support of the
marketing team
● Access to exclusive digital marketing hacks repository
● Internship will be extended according to the work done
All the Best!!
About the Internship:Selected intern's day-to-day responsibilities include:
1. Curating, growing and nurturing the educator community
2. Identifying and solving problems in the community
3. Owning the engagement and success of our community
4. Interfacing with teams from product, growth, and sales to align the community program perfectly with the business goals.
Only those candidates can apply who: are available for full time (in-office) internship and are available for duration of 2 months have relevant skills and interests.
* Freshers looking for jobs may also apply*
Stipend:INR ₹10000 /Month
Other perks:Certificate, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 5 Lac/annum).
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon