
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a Senior Development Engineer at Coredge, you will help develop our next-generation cloud native core
solution along with the product and the open-source community to build the Coredge.io vision
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- System engineering and implementation in Golang.
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So, if you are looking at an opportunity to really make a difference- make it with us…
Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by applicable central, state or local laws.
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we are currently looking for Oracle SOA Architect to join our team at TekGeminus (Bohiyaanam Technology LLP) , Pune Kalyani Nagar. (FTE/C2C/C2H) , looking forward for a referral from you.
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TekGeminus – the new hub of technology simplification for the global arena. TekGeminus promises a highly compatible software solution that exceeds customer expectations. We have strengthened our integrated approach and set our base in five major continents including Australia, Europe, and Africa. With hands-on experience in the utility and telecom industry and the partnership with Oracle, it gives TekGeminus a cutting edge in the utilities and technology services domain.
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SOA Architect
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Expert at creating Digital Marketing Banners, Social Media posts, Email Templates, Logos and Corporate Brand Identity.
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We're looking out for "Web Development Professionals!"
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Location: Chennai
Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.
Role: Program Manager (Amar Chitra Katha Project)
Job Description
Who are we looking for?
We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.
Duties/ Responsibilities:
The Program Manager will be responsible for
- Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction
- End to end training in content,learning system,operations and implementation
- Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners
- Coordinating kitting ,packing and transportation of materials to and from venues.
- Creating,Updating and maintaining a learner and parent database across all venues
- Creating schedules across venues and communicate the same to facilitators,parents,learners
- Rescheduling of classes at venues as required
- Observing the classrooms and documenting the observations for mentoring facilitators
- Conduct meetings with facilitators and teams to discuss the observations from classroom observation
- Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to Leo & Mike team for appropriate interventions in content and program improvement
- Initiating appropriate interventions wherever required with respect to learner and parent issues
- Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators
Requirements
- Bachelor's degree in any discipline
- Effective interpersonal and communication skills
- Sound knowledge on Project Management
- Proven experience to manage a team
- Problem Solving and troubleshooting skills
- A positive and proactive attitude
- Ability to take constructive feedback and work on it
- Proficiency in all Microsoft Office applications
Details
- Compensation: Rs.40,000/- per month(6 month contract which may be extended)
- 1 paid leave per month
About Us
ACK Alive (Amar Chitra Katha)
ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century.
Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.
Leo & Mike
Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.







