
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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Role & Responsibilities
- Design, develop, and test new features in the application.
- Regular communication and collaboration with team members throughoutthe development process.
- Implement,test, and fix bugs in application features.
- Participate in fully agile Scrum deliveries as an active team member.
- Design, build, and maintain efficient and reliable C# and Angular code.
Ideal Candidate
- Strong full stack software engineer profile
- Mandatory (Experience): Must have 3+ years of experience as a Fullstack developer
- Mandatory (Backend): Must have strong backend developement experience in C#, .NET and building RESTful APIs
- Mandatory (Frontend): Must have hands-on frontend development experience in Angular 14+ and TypeScript/JavaScript
- Mandatory (Core Skill): Must have working experience in Elasticsearch/OpenSearch (Non-negotiable)
- Mandatory (DB): Exposure to SQL (Relational DBs) & NoSQL databases like MongoDB
- Mandatory (Caching): Must have experience in caching mechanisms (in-memory/shared cache) and database scaling techniques like sharding & replication
- Mandatory (Authentication): Familiarity with Identity Server4 and Git
- Mandatory (Engineering Practices): Must have experience writing unit tests and working in Agile/Scrum environments
- Mandatory (Architecture Exposure): Candidates should have experience working on microservices architectures, event-driven systems, or distributed systems
- Mandatory (Company): B2B SaaS companies
- Mandatory (Note 1): This is a hybrid role in Udyog Vihar, Gurgaon (3 days in-office)
- Mandatory (Note 2): Please make sure candidate has detailed experience about above skills set in resume
- Preferred (Skill): Familiarity with deployment processes and packaging libraries for NPM
Job Summary –
We are looking for a dedicated project engineer for the scheduling, planning, forecasting, resourcing, and managing technical activities to ensure project accuracy and quality. The Project Engineer is responsible for the engineering and technical disciplines of ongoing projects and will establish monitoring criteria for the proper implementation of all the elements of the project.
To be a successful project engineer, you should have the ability to work with multiple discipline projects and demonstrate excellent project management and supervision skills. You should also have excellent organizational, time management, leadership, and decision-making skills.
Responsibilities and duties: -
Preparing, scheduling, coordinating, and monitoring of assigned projects.
Formulating project documentation and assigning responsibilities to the project stakeholders.
Interacting with clients, principals, internal stakeholders,
Interpreting the needs and requirements of the clients and the principals and representing them in the field.
Performing tasks like project planning, scheduling and reporting on the project's status.
Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
Meeting with project team members to identify and resolve issues.
Co-ordinating and communicating with the project stakeholders and collaborating with senior engineers to create more efficient project methods and to maintain the project's profitability & schedule.
Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
Creating frameworks to measure the project's performance and data collection.
Obtaining customer acceptance of project deliverables.
Managing customer satisfaction within the project transition period.
Ensuring Timely completion of the field work as per the project schedule.
Ensuring the project's compliance with the applicable codes, practices, policies, performance standards, and specifications.
Conducting post-project evaluation and identifying successful and unsuccessful project elements.
Reviewing the project tasks and initiate the necessary corrective actions.
Required qualifications and skills
A Bachelor's degree in Mechanical/Electrical/Instrumentation/Electronics engineering.
Project Management Professional (PMP) certification is a plus.
Proven experience in project management.
3 or more years' field and project planning experience in pharma machinery manufacturing industry is must.
Ability to lead project teams of various sizes and see them through to completion.
Strong understanding of formal project management methodologies.
Able to complete projects in a timely manner
Excellent computer literacy is must and knowledge of visualization would be preferred.
The ability to work with multiple discipline projects.
Excellent project management and supervision skills.
Knowledge of applicable codes, policies, standards, and best practices.
Budget management experience.
Excellent organizational, time management, leadership, and decision-making skills.
Strong written and verbal communication skills.
Location: Bengaluru (Work from Office – 6 Days a Week)
About the Role
We're looking for a Software Development Engineer III (SDE-3) to join our growing engineering team. We're seeking engineers who have previously built, scaled, or significantly contributed to applications serving 100K+ users. You'll be joining a small, high-impact team, so we're looking for engineers who thrive on ownership, move quickly, and enjoy solving challenging technical problems.
We are technology agnostic and value strong engineering fundamentals over expertise in any particular language or framework. Whether your background is Backend, Frontend, or Full Stack, we'd love to hear from you.
What You'll Do
- Design, develop, and maintain scalable, reliable, and high-performance applications.
- Build robust, production-ready software that delivers exceptional user experiences.
- Take end-to-end ownership—from design and development to deployment and production support.
- Work closely with Product, Design, and Engineering to deliver impactful features.
- Write clean, maintainable, and well-tested code following engineering best practices.
- Leverage AI-assisted development tools (such as GitHub Copilot, Cursor, Claude Code, ChatGPT, or similar) to improve development speed, code quality, debugging, testing, and overall engineering productivity.
- Participate in architecture and design discussions, balancing scalability with simplicity.
- Troubleshoot production issues and continuously improve system performance and reliability.
- Contribute to a collaborative engineering culture through code reviews and knowledge sharing.
Must-Have Qualifications
- 4–6 years of professional software development experience.
- Strong proficiency in at least one high-level programming language, such as Python, Go (Golang), C#, JavaScript/TypeScript, Kotlin, Scala, or Ruby.
- Strong understanding of Data Structures, Algorithms, Object-Oriented Programming, and System Design.
- Hands-on experience building, scaling, or maintaining production applications with a user base of 100K+ users.
- Proven experience working on high-traffic, large-scale consumer or B2B products where performance, reliability, and scalability were critical.
- Experience developing modern Backend, Frontend, or Full Stack applications.
- Strong understanding of APIs, databases, and scalable application architecture.
- Demonstrated ability to effectively use AI coding assistants to accelerate software development while maintaining high standards of code quality and engineering best practices.
- Excellent problem-solving skills and a strong sense of ownership.
Preferred Qualifications
- Experience working on platform or infrastructure products is highly preferred.
- Experience with cloud platforms (AWS, GCP, or Azure).
- Familiarity with microservices, distributed systems, CI/CD, and containerization.
- Experience working in product companies or fast-paced startup environments.
Who You Are
- You enjoy working in small, fast-moving teams where every engineer has significant ownership.
- You're comfortable wearing multiple hats and contributing across different parts of the stack when needed.
- You've previously worked on products operating at scale and understand the engineering challenges of supporting 100K+ active users, including performance optimization, reliability, and scalability.
- You have a product mindset and care deeply about performance, scalability, and user experience.
- You're a proactive problem solver who enjoys taking initiative and driving projects independently.
- You embrace modern engineering practices, including the effective use of AI tools to enhance productivity without compromising software quality.
- You value collaboration, continuous learning, and building high-quality software.
Why Join Us?
- Join a high-impact engineering team with significant ownership and autonomy.
- Solve challenging engineering problems with a focus on performance, scalability, and reliability.
- Collaborate with talented engineers in a fast-paced, product-driven environment.
- Build software that directly impacts thousands of users while accelerating your technical growth.
Position: eComm & digital manager (SFCC, SFRA)
Location: Gurgaon
Experience: 9+ year
Qualification: Bachelor’s degree in IT
Key Deliverables (Essential functions & Responsibilities of the Job):
· Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.
· Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction
· Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
· Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.
· Identify eComm & digital demands in a timely and comprehensive manner and ensure business
· requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.
· Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
· Accountable for project delivery of applications or technology in time & budgets.
· Manage personnel and outside contractor(s) as required.
· Where required, to provide leadership, welfare and coaching to your team.
Key Relationships:
· Internal business customers in eComm & digita.
· Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
· Internal staff - direct reports (where applicable)
· IT vendors, contractors (where applicable)
Knowledge Skills and Abilities:
· This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
· Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front
· Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
· Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.
· Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
· Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
· Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
· This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
· Ability to effectively interact with all levels of business via phone, written communication and in person.
· Management and leadership skills.
Mail updated resume with below details-
Total Experience-
Relevant experience-
Experience in SFCC and SFRA –
Current CTC-
Expected CTC-
Notice period-
Current Location-
Would you be comfortable with job location (Gurgaon) ?
Email: etalenthire[at]gmail[dot]com
Satish: 88O2 74 9743
Google search: Glan management consultancy
We are looking for an enthusiastic Android Developer with a proven track record of building Android apps from the ground up.
Skills Required
1. Product Design and Development Skills
- Native Android (Java)
- Firebase - firestore
- Cloud functions
2. Design skills
- XML
- Recreate Figma design in XML
3. Testing Skills
Test the feasibility and viability of the App.
Roles and Responsibilities
- Turn an idea into a product.
- Take complete ownership of the app and build the product end to end.
- Own and manage the complete development cycle of the App.
- Understanding the feature requirement and implementing the same.
- Work directly with the company leadership.
- Brainstorm ideas and designs with few of the finest minds in the industry.
About Us:
Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.
Hiring Process:
- Apply for your CV and past work to be reviewed.
- Receive a telephonic interview or assessment upon filling the final step form.
- Receive offer letter if selected.
Hiring Duration:
Our hiring process takes less than 24 hours from the time you receive the Final Step form.
Validity: Up to Dec 2023
- Apply soon, the earliest applicant would be preferred over the late applicants.
ServiceNow,ITSM + CSM
Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.
Vedantu is India's leading Online tutoring company which enables students to learn LIVE with some of
India's best-curated teachers. It’s a fast-growing EdTech start-up with an outreach to over 1 million
students spread across 1000+ cities from 30+ countries. Vedantu is founded by IITian friends who have
been teachers themselves with over 13 years of teaching experience. It caters to 6th grade to 12th grade, prepares students for school boards, and competitive examinations, and has co-curricular courses.
About the Role :
The academic Counselor is the face of Vedantu for all our students & parents and will help them understand
how to leverage the Vedantu Platform for their learning.
Roles & Responsibilities:
Will have to do consultative outbound calls & follow-up calls daily with prospective students & their parents.
Fix appointments and conduct demo sessions daily with prospective students & their parents.
Understand Customer profiles & learning problems to explain the implications of ineffective learning methods and create a need for Vedantu course offerings through a structured Counseling Session with the student and the parents.
Handle Objections and Price Negotiationnegotiations to generate Sales Revenue.
Learn/ Upgrade one’s Product Knowledge, Sales Skills, and market understanding to achieve and exceed growing Sales target(s).
Desired Profile of the candidate:
Should be proficient in English and Hindi.
Comfortable working with 6 days (Monday off) in a Fast-Paced Environment.
The Candidate should have a laptop with functional audio/video plugins.
In Addition to salary, there would be monthly Incentives based on Sales Performance
Minimum Qualification - Must be a Graduate
Company Introduction
Edfone is an educational technology company, which creates smart tools for students.
This position is for a global project where your work will create an impact on students across the globe. Being one of the early in-house team members you will get to enjoy interacting with founding team and working with early customers - students and teachers. And as always, you will be eligible for a fair share of startup benefits. If you are someone who loves to write mouth watering code and is game to for an exciting ride to help students across the world learn better, do see if you have the skills we need and apply.
Job Description
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Responsibilities
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- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixes
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- Transition ownership of existing React Native apps from out sourced developers to in-house
Skills
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- Knowledge of functional or object-oriented programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like XCode, Gradle, Android Studio
- Understanding of REST APIs, the document request model, and offline storage
- Experience with automated testing suites, like Jest or Mocha










