Customer Success Manager - SAAS for airline / travel / entertainment

We are seeking a dynamic and experienced Business Solutions Manager to lead our customers across

the globe in the telecom industry. The ideal candidate will play a key role in driving business growth by

providing strategic solutions to clients, overseeing technical pre-sales activities, and ensuring effective

collaboration between sales and technical teams.

Major Areas of Responsibilities

• Determines customers’ products needs and desires by market research. Well versed

with defining Product Definition Documents

• Recommends the nature and scope of present and future product lines by reviewing

product specifications and requirements; appraising new product ideas and/or product

• Assesses market competition by comparing the company’s product to competitors’

products

• Provides source data for product line communications by defining product marketing

communication objectives

• To increase market share, work closely with sales team to develop product sales

strategies.

• Provides information to management by preparing short-term and long-term product

sales forecasts and special reports and analyses; answering questions and requests

• Help sales to close deal by providing solution based on company’s product offering

• Brings new products to market by analyzing proposed product requirements and

product development programs; preparing return-on-investment analyses; establishing

time schedules with Technology team

• Determines product pricing by utilizing market research data; reviewing production and

sales costs; anticipating volume; costing special and customized orders

• Maintain and Upgrade professional and technical knowledge

• Contributes to team effort by accomplishing related results as needed.

• Some technical knowledge is preferable in the Mobile domain.

Qualification:

 Bachelor’s Degree or Higher

 In-depth understanding of telecommunications products, services, and solutions.

 Familiarity with network architecture, mobile technologies, and emerging telecom

trends.

 Certifications

 Proven track record in pre-sales activities, including solution design, proposal

development, and client presentations.

 Ability to translate technical features into business benefits for clients.

 Experience in leading and managing a pre-sales team.

 Strong leadership and team collaboration skills.

 5+ years of experience in RFP management.

Knowledge & Skills required:

 Technical Aptitude

 Communications & Interpersonal Skills

 Sales Acumen

 Presentation Skills

 Analytical and Problem-Solving Skills

 Team Collaboration

 Negotiation and Contract Management

 Innovation & Strategic Thinking

 Product Knowledge

 Market Awareness

 Understanding of Business Process

 Tech-Savviness - Eg - CRM's, Tools

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments

Company - Wellness 360 Technologies, Inc

Position – Human Resource Manager

Experience – 0-2 Years

Location - Hyderabad

 Responsibilities:

1. Prepare new hire paperwork and ensure timely completion.

2. Conduct orientation sessions to familiarize new employees with company policies, procedures, and benefits.

3. Assist in the setup of employee records and personnel files.

4. Coordinate training sessions and workshops for employees.

5. Assist in resolving employee queries and concerns.

6. Support employee engagement initiatives and activities.

7. Participate in disciplinary meetings and investigations under the guidance of senior HR staff.

8. Maintain HRIS (Human Resource Information System) records and ensure data accuracy.

9. Assist in preparing HR reports and presentations.

10. Support with general HR administrative duties such as filing, scanning, and organizing HR documents.

11. Assist in posting job advertisements on various platforms.

12. Screen resumes and shortlist candidates for interviews.

13. Coordinate and schedule interviews with candidates.

14. Assist in making job offers and preparing employment contracts.

Qualifications and Skills:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.

2. Strong written and verbal communication skills.

3. Excellent interpersonal skills and ability to work well with diverse teams.

4. Basic knowledge of HR principles, practices, and employment laws.

5. Proficiency in MS Office.

6. Ability to maintain confidentiality and handle sensitive information.

7. Strong organizational skills with attention to detail and accuracy.

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit. Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.

About the Role:

Determine design requirements and develop design prototypes to present our brand Location: Andheri, Mumbai

Job Responsibilities:

● Collaborate with internal teams to define user interface requirements.

● Staying in the loop and on top of the latest standards, changes and trends in the visual design field.

● Use visual design software to refine illustrations.

● Ensuring brand guidelines appear while creation of brand collateral (E-mailer, social media posts, etc.)

● Present rough drafts to product managers and/or key stakeholders to gain approval.

● Brainstorm new ideas, layouts and graphics.

● Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

● Stay up-to-date with design application changes and industry developments.

● Execute graphic and creative designs.

● Manage multiple deliverables to project deadlines.

Required Skills:

● Proven ability delivering high quality designs to customers.

● Proficient in Adobe Photoshop, Illustrator, In Design and Sketch.

● Expert level skills in Photoshop, Invisionapp, UXPin and other relevant design tools.

● Strong interpersonal skills, also build and manage relationships with internal teams.

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor degree in Design, Visual Arts or other relevant certification with a minimum of 2 years of work experience.

● Experience as a Visual Designer, UI Designer or similar role will be preferred.

Looking for a Product Head who will have full ownership for multiple areas of the product, including product roadmap and release planning. Responsibilities include listening to customers, creating business requirements, defining user stories, building prototypes, collaborating with the engineering team for product development, and ensuring the launch and adoption of these solutions. The detailed list of responsibilities are captured below:

• Own the strategy and roadmap for designated product areas. Be an advocate for the customer and keep a close eye on the competition and industry to build the roadmap in alignment with the long-term product vision.
• Plan and manage all stages of the product life cycle, from ideation to launch, adoption/growth, and sunsetting.
• Develop business cases for each product initiative to demonstrate customer need, feasibility, pricing, addressable and realizable revenues, competitive positioning, implementation plan, and support costs, etc.
• Work with the product design team to iteratively develop highly usable, intuitive, and pixel-perfect designs and prototypes.
• Collaborate with the sales and marketing teams to build a strong GTM strategy and be the spokesperson for the product within the industry by hosting webinars, events, etc.
• Mentor other junior product managers and product designers on the team.
• Lastly, but most importantly, work closely with the engineering team to build a repeatable and efficient process for product delivery including but not limited to backlog grooming, prioritization, and sprint planning.

• Who is a good fit for this role?

  Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.

  • Full product funnel ownership - You have 8+ years of product management experience for a consumer or B2B SaaS service, with multiple launches under your belt.
  • Deep empathy for user needs - You love talking to users, and you have multiple approaches for understanding what matters to them and why.
  • Ability to communicate effectively - You can clearly communicate with different internal stakeholders and external stakeholders. You are comfortable speaking the language of engineers on one end and customers, executives, or other business stakeholders on the other end. You thrive on ambiguity. You are as comfortable articulating vision and strategy as you are writing detailed product requirements.
  • Attention to detail - You obsess about the smallest product details, from color to positioning and tone of language. You benchmark yourself against the best in the industry and aim to build the best. You are able to build systems that enable the team to maintain a high bar for quality.
  • You ask and answer the right questions - You develop smart hypotheses and have a knack for designing research and experiments to prove them. You love data, and the know-how to interpret and think critically about results.
  • Understanding of technology frameworks and concepts - You can work closely with the engineering team, to understand tradeoffs and make decisions around prioritization and scope.
  • Team orientation - You go above and beyond to make your product and team successful, whether it’s filing bugs or organizing team offsite. You believe and understand that strong products are built by closely-knit teams. You are naturally inclined towards owning criticism and deflecting praise to the team.

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  What can you look for?

  The opportunity to shape and build a product through its very early stages, a wide breadth of responsibilities, and an opportunity to challenge yourself every day. The product is one of the prominent solutions in the Indian geography and witnessing rapid adoption and growth across multiple world geographies including the US and Europe. You get the chance to collaborate with a highly skilled team with a good mix of experience and a can-do attitude.

  We are

  A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. Empuls works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

  Way forward

  We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

Responsibilities 

• Ability to create tools, microsite, devOps and technical solution for testing.
• Experience in Object Oriented Analysis, Design(OOAD) and development of software using UML Methodology, good knowledge of J2EE design patterns and Core Java design patterns.
• Analyze test logs; create test reports, co-ordinate with stakeholders
• Experience in web application and device test automation using Selenium, Robotium, Appium or any equivalent tool/s.
• Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, PowerMock.
• Design and build scalable automated test frameworks and test suites working across technologies.
• Debugging of any issue faced.
• GoLang, Docker, Kubernetes experience is good to have
• Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation
• Experience working closely with development and business teams to communicate impacts and to understand business requirements.
  
  

Qualification –

• A Bachelor's or Master's degree with 1 – 5 years of experience as Developer or SDET.
• Comfortable communicating cross-functionally and across management levels in formal and informal settings.
• Ability to effectively articulate technical challenges and solutions.
• Shows creativity and initiative to improve product coverage and effectiveness.
• Ability to work in teams.
• Deal well with ambiguous/undefined problems; ability to think abstractly.
• Go getter attitude.

Job brief

• We are looking for a qualified Front-end developer to join our team.
• You will be responsible for building the ‘client-side’ of our web applications.
• You should be able to translate our company and customer needs into functional and appealing interactive applications.
• If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you.
• We expect you to be a person, who is curious about new digital technologies and aspires to combine usability with visual design.

Responsibilities

• Use markup languages like HTML to create user-friendly web pages
• Maintain and improve website
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Create quality mockups and prototypes
• Help back-end developers with coding and troubleshooting
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

Requirements

• Understanding of key design principles.
• Experience in HTML, CSS, JavaScript, and JS Frameworks like Angular, Backbone and React.
• Understanding of server-side CSS.
• Knowledge in responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.

• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills