
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

Similar jobs
Senior QA Automation Engineer (Appium & Selenium – Mobile Automation)
Location: Gurugram
Job Type: Full-time
Experience: 5+ Years
Work Mode: Onsite
About Us:
We specialize in delivering high-quality QA and software testing solutions to both startups
and enterprise clients. Our mission is to build reliable, scalable, and high-performing
software through strong testing practices and continuous innovation. Collaboration, quality,
and ownership drive everything we do.
About the Role:
We are seeking a Senior QA Automation Engineer with strong hands-on expertise in Appium and Selenium to lead mobile automation initiatives within our QA team.
In this role, you will be responsible for designing, developing, and maintaining scalable automation frameworks for Android and iOS applications. You will work closely with cross-functional teams to ensure product quality through robust automation strategies.
If you are passionate about mobile automation and enjoy working in a fast-paced, collaborative environment, we would love to connect with you.
Key Responsibilities:
● Design, develop, and maintain automated test scripts using Appium and Selenium
● Perform automation testing for Android and iOS mobile applications
● Build and enhance scalable and reusable mobile automation frameworks
● Execute functional, regression, integration, and end-to-end test suites
● Collaborate with developers, product managers, and QA teams to understand requirements and define test strategies
● Analyze test results, identify defects, and work closely with development teams for resolution
● Integrate automation suites with CI/CD pipelines (e.g., Jenkins)
● Contribute to API automation and backend validation when required
● Support manual testing activities when needed
● Maintain detailed test documentation, reports, and execution results
Required Qualifications:
● Bachelor’s degree in Computer Science, Engineering, or a related field
● 5+ years of experience in QA automation
● Strong hands-on experience with Appium (Mobile Automation)
● Strong experience with Selenium (Web Automation)
● Proficiency in Java (preferred) or JavaScript
● Solid understanding of mobile automation architecture and Appium internals
● Experience with automation frameworks such as TestNG or JUnit
● Familiarity with Maven, Git, Jenkins, and Postman
● Good understanding of API testing and RESTful services
● Experience integrating automation with CI/CD pipelines
Preferred Skills (Nice to Have):
● Experience with BDD frameworks like Cucumber
● Exposure to real-device testing, emulators, and cloud-based device farms
● Knowledge of mobile CI/CD implementation
● Familiarity with Android Studio, Xcode, and mobile debugging tools
● Strong problem-solving skills and attention to detail
● Good communication and team collaboration skills
Developer Requirements/Expectations:
- Experience: 5+ Years
- Tech Stack: Core PHP, MySQL, Basic JavaScript, Oracle
- 3rd Party Integration: Payment Gateways (Apple Pay Wallet, Google Pay, Stripe)
- Tools: Trello, Slack, Github
- Soft Skills: Team Work, Excellent Client Communication.
Engagement Type: Full Time, Dedicated
- Work Hours: 8 Hours per day, 160 hours per month
- Shift: 10 AM-7 AM IST (Including Lunch hour)
- Work shifts need to be flexible to accommodate client calls in EST.
Screening Process:
Round 1: Technical
Round 2: Managerial
Location: Ahmedabad (Hybrid)
Solutions Engineer – Technical Customer Success Owner
Location: Pune | Experience: 2–4 years
About FlytBase
FlytBase powers 24/7 autonomous drone and robot operations across industrial sites—solar farms, refineries, rail yards, and more. With deployments at 300+ sites globally and customers like Oxy, CSX, and Anglo-American, we’re scaling the future of Physical AI.
What You’ll Own
This isn’t a demo-and-disappear job. You’ll lead from discovery to deployment—owning the full technical cycle for enterprise drone automation.
- Customer Success & Technical Discovery: Be the go-to advisor for clients—understand pain points, run PoCs, and deliver solutions they can scale.
- Sales Engineering: Assist in GTM execution, drive revenue with compelling value stories, and close enterprise deals.
- Product Feedback Loop: Turn customer insight into roadmap impact—collaborate with product & engineering to build what the market really needs.
- Thought Leadership: Represent FlytBase at expos, train customers, lead webinars, and create high-signal success stories.
Who You Are
- 2–4 years in enterprise SaaS, robotics, drones, or IoT (customer-facing)
- Proven experience in technical pre-sales or onboarding
- Excellent communicator—comfortable with CEOs and CTOs alike
- Obsessively curious, fast learner, and bias for execution
- Writes clearly, thinks logically, and simplifies complexity
- Bonus: Experience with UAV systems, DJI, APIs, or deployment architecture
AI-Native, Full-Stack Mindset
- Use AI to prototype, scale outreach, and optimize delivery
- Write docs, guides, and customer content that actually helps
- Solve problems—not just show features.
Who We’re Not Hiring
- Slide flippers who disappear after demos
- “That’s not my job” types
- Activity-over-outcome operators
- Anyone allergic to complexity or documentation
Who You’ll Work With
- Sales → Demo, close, and support GTM
- Product → Shape roadmap with insights from the field
- Engineering → Translate problems into features and fixes
- Marketing → Co-build stories that drive adoption.
Ready to Fly?
Apply now: https://forms.gle/4QAUqJxgT7TevpX86
If this felt too intense, it’s probably not for you. But if it sparked a fire—you know what to do.
you will play a crucial role in the planning and execution in managing Ceo work. Your responsibilities will include handling inquiries, assisting with travel bookings, managing itineraries, and providing timely support to our clients before, during, and after their travels.
- manage a lively and constantly evolving calendar
- Keeping executive staff meeting minutes and agendas
- Act as gatekeeper, time advocate, and liaison creating efficiency and balance for your leaders’ schedule
- Coordinate internal and external meetings including but not limited to team meetings, off-site, one-on-ones, speaking engagements, and personal engagements
- Working closely with our CEO, helping drive cross-functional projects and associated timelines.
- Working with the executive team to facilitate the deliverables on key executive staff projects.
- Manage the tracking and progress of quarterly OKRs
- Offer coordination support for any candidate interviews as needed
- Book all domestic and international travel, taking into account costs, and proper documentation for any international travel using Navan or airlines directly (for both professional and personal travel)
- Handle multiple requests for the Executive’s time, utilizing strong judgment in prioritizing requests
- Format documents and presentations
- Run personal projects and errands for our CEO, as needed.
Key responsible area-
- Work closely with Project Managers and other members of the Development Team to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
- Attend client meetings during the sales process and during development.
- Work with clients and Project Managers to build and refine graphic designs for websites.
- Convert raw images and layouts from a graphic designer into CSS/XHTML themes.
- Determine appropriate architecture, and other technical solutions, and make relevant recommendations to clients.
- Communicate to the Project Manager with efficiency and accuracy any progress and/or delays.
- Engage in outside-the-box thinking to provide high value-of-service to clients. Alert colleagues to emerging technologies or applications and the opportunities to integrate them into operations and activities.
- Be actively involved in and contribute regularly to the development community of the CMS of your choice. Develop innovative, reusable Web-based tools for activism and community building.
BackendDeveloper/PHP Developer
Job Responsibilities:
- Design and build efficient, scalable systems that are used by millions of people,
- Own what you build as you create, test, and refine what’s under the hood of our pages and services,
- Investigate production issues pertaining to customer features to determine root cause and implement solutions,
- Investigate existing queries and write new queries with performance optimization in mind,
- Build well-designed software in a way that is generic, reusable, and easily extensible, as well as solves the business needs and requirements,
- Collaborate with product managers, designers, and software engineers to ensure design vision is maintained, the final markup is standards compliant, and UI deliverables are completed on time,
- Work with the real-time feedback from our users (external and internal) to make the products better,
- Discover, design, develop, deploy, debug. Repeat!
Requirements:
- 1-2 years of experience,
- Proficiency in web scripting programming with PHP,
- Experience with MySQL Databases,
- Top-notch programming skills in JavaScript and a strong understanding of web fundamentals,
- Design, build and maintain high performance, scalable and secure code,
- Experience with cloud services like AWS is plus,
- Experience with MVC architecture is a plus,
- Knowledge / experience in building an API,
- Solid understanding of the foundations of security and best practices,
- Good grasp of data structures and algorithms,
- Excellent problem-solving skills,
- Take ownership of the backend services, ensure the best possible performance, quality and responsiveness, as well as maintaining code quality, organisation and testing/deployment,
- Passionate about technology and willing to develop expertise in an emerging field,
- Strong organisational and communication skills, team player.
Perquisites & Benefits:
- A competitive salary,
- Opportunity to be part of a diverse working environment, valuable social sector work experience,
- Fun, casual, relaxed and flexible work environment.
Job Title: Full Stack Developer
Experience: 6-8 years
Location: Pune
Mandatory Skills Sets
- Expert level design & coding skills .NET framework. Must have wide range of exposure to all .NET framework components like ASP.Net with C#, MVC Ado.Net, WPF, WCF etc. Unit Test Framework
- Good exposure to UI technologies like HTML, CSS, Java Script, JQuery, JQuery, Bootstrap, Angular
- Work on relational database systems, Object Oriented Programming and web application development
- Non-relational database – Mongo DB/Postgres
- Agile development methodologies and techniques & tools
- Experience in web services, Microservices
- Experience in developing complex/custom application
- Should be able to mentor Software Engineers to support design, code and meet software quality code standards as well as independently design and deliver projects
- Technical Hands on, Passionate, creative and team player
- Solving critical business problems and strong delivery focused
- Excellent Communication and problem-solving skills
Preferred Skills Sets
- Experience in cloud native application development using Azure or AWS will be an advantage
- Direct customer communication with European/US customers.
- Customer site work experience










