
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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About the role: Qrata is looking to hire a recruiter who should be an experienced, motivated that can help source and hire for top funded companies globally. Ideal candidate is a high- energy, strong communicator with a knack for engaging experienced professionals.
Responsibilities:
• Responsible for End to End Recruitment (Sourcing, screening of profiles, scheduling of interviews).
• Responsible for understanding and analyzing the requirements in different technical
skill set categories.
• Creative sourcing methods like Linked-In, internal database, referrals, head-hunting,
networking.
• Take steps to ensure positive candidate experience
• Willing to take challenges in Recruitment & closing the demands on time.
Candidate requirements:
• The ideal candidate should have zeal to grow in technical Recruitment world.
• Must have IT recruitment/Non IT hiring experience and expertise in Screening,
shortlisting, negotiation and coordinating with the Recruitment process.
• Experience in working on Job Portals is mandatory
• Experience in full-cycle Recruiting, Sourcing
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Wallero is hiring .Net Full stack Developers with 4+ years of experience in Hyderabad, Telangana, India.
This is a permanent, full-time position.
About Wallero: http://www.wallero.com/
Key Responsibilities:
- Proficiency in C#, Angular, SQL, Azure, and RestAPIs.
- Fluent in Azure & Microsoft .NET Stack for Web Applications & API Development.
- Experience building, maintaining, and integrating applications in various tech stacks including MVC, .Net, C#, SQL, and Angular.
Interested candidates can apply the job.
References are highly appreciated.
Function: → Project Management
- Project Management
Responsibilities:
- Would be responsible for Program Management - Manage multiple challenging projects concurrently from initiation through execution and closure.
- Monitor project progress throughout the project life cycle, and communicate project status effectively to senior management through reports, presentations, and individual meetings.
- Build and provide direction to project teams, create and foster communication among team members
- Manage Kick- Meetings (geographical multi-vertical Fortune 1000 Global customers)
- Customer Engagement - coordinating with Internal and external stakeholders.
- Would enable Presales & Pilots for Tech Wins.
- Would support contract & SOW reviews & address prospect concerns during the sales process.
- Identify resource needs, constraints, and interdependencies.
- Capture and manage project risks and issues and associated mitigation strategies.
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- Monitor and control project budgets.
- Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.
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- Resource Planning & mentoring the internal team.
- Lead New Initiatives - Enable brainstorming sessions with the team to gather innovative approaches.
Requirements:
- Hands-on experience in project management roles and delivering multiple and complex projects.
- (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C).
- Candidates having enterprise software background in the initial career phase and gradually moving to Project Management role.
- Experience in handling complex large projects and risk management.
- Excellent stakeholder management skills.
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•Strong in Android, Kotlin, and MVVM architectural pattern
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Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.
Key responsibilities:
- Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
- Increase product adoption and customer retention rate
What we look for:
- 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
- Excellent presentation skills and writing skills
- Ability to make a quick decision in a lean team
- Strong communication skill is not expected as it is kept as a default checklist
- Experience with a SaaS product would be preferred
- Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
- Proactive in establishing deeper customer relationships
- Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
- Familiar with the CRM tools preferred
What we provide in return:
- Competitive salary
- Opportunity to work in a fast-moving, high growth SaaS company
- Company-paid Health insurance
- A great learning experience with high paced growth opportunities
- Hybrid and friendly work culture with always ready to help attitude colleagues
Sr. Technical IT Recruiter
Prefers someone local to Bangalore, or okay with any Accion offices at Hyderabad, Pune, Mumbai post pandemic,
Complete WFH is also possible for a right candidate
Present Virtual Operations since Covid
Full Time Permanent Opportunity; Okay with CTH model too
Job Descritiption:
- Min of 3 plus years of relevant END-END recruitment experience; Starting from sourcing a candidate till onboarding, maintaing complete rapport
- Worked in fast paced environments, eager to learn new work, passionate about recruitment
- Individual contributor, has good listening skills,
- Smart working
- Thinking out of the way in hiring talent
- Good to have social medial platforms hiring
- Fast Leaner, who has aspirations to grow next level very soon
- Prior experience in hiring Emerging Technologies is a PLUS
- Very good opportunity to hire and recruit candidates only for cutting edge emerging techologies mostly
ABOUT VOLKS CONSULTING:
Designs, builds and delivers market-leading HRMS solutions for its customers around the world. We
help drive the revolution with unmatched insight and unrivalled technology, connecting front-end
revenue and relationships with back-end execution and efficiency optimized on a common technology
platform. This platform-based approach is enabling leading companies across the globe to get closer to
their customers and achieve real-world results.
PRIMARY ROLE:
We are looking for a Technical Recruiter to join our Product Hiring team for our clients. Technical
Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates
for various technical roles for our clients. You will also network online and offline with potential
candidates to promote the employer brands, reduce time-to-hire and attract the best professionals.
WHAT YOU'LL DO:
• Understand our clients & become a domain expert for them.
• Understand the client’s requirements & source potential candidates from niche platforms like
stack overflow, GitHub, LinkedIn, etc.
• Parse specialized skills & qualifications to screen resumes.
• Perform pre-screening calls to analyse applicants’ abilities which includes a project based
technical screening.
• Interview candidates combining various methods (eg. – structured interviews, technical
assessment & behavioural assessment)
• Craft & send personalized recruiting emails to candidates.
• Facilitate & finalize the candidate offers & timely follow-up to ensure their joining.
SKILL SETS:
• Proven work experience as a Technical Recruiter (1-3 years).
• Sound knowledge on SDLC &various technologies.
• Passion for learning client domains, technical skills & extensive screening methodologies.
• Excellent resume sourcing skills from various platforms like job boards, LinkedIn, stack
overflow, GitHub, etc.
• Excellent verbal & written communication skills including ability to write quality
professional emails.
• Ability to change oneself in a highly productive & fast paced environment.
• Excellent people skills & coordination skills.

