Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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Housing.com
Role: Team Manager
Department: Developer Sales
Location: Kochi
Housing.com
Founded in 2012 and acquired by REA India in 2017, Housing.com is India’s most innovative real estate advertising platform for homeowners, landlords, developers, and real estate brokers. The company offers listings for new homes, resale homes, rentals, plots and co-living spaces in India. Backed by strong research and analytics, the company’s experts provide comprehensive real estate services that cover advertising and marketing, sales solutions for real estate developers, personalized search, virtual viewing, AR&VR content, home loans, end-to-end transaction services, and post-transaction services to consumers for both buying and renting.
What does this role hold for you…??
● Accountable for maintaining relationships with priority clients.
● Drive growth through sales planning and precise actualization and sell online space to key accounts.
● Accountable for data management to ensure 100% coverage in assigned territory and tracking other key parameters.
● Ensure client management, negotiation & contract development.
● Handle client acquisition campaigns and generate leads to build a flagship brand for property services in the respective region.
● Accountable for service delivery and ensuring client retention.
● Provide market insights and data assessment for the marketing team to launch the right promotional and customer communication initiatives.
● Map new projects & new builders in designated territories and acquire new projects & builders to ensure coverage across the designated territories.
● Ensuring efficient Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.
Apply if you have…
· Worked in a real estate business.
· Dexterity in creating and delivering presentations.
· Passion for selling and dexterity in communicating with people at all levels.
• Crafting strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
• Preparing and managing monthly, quarterly and annual budgets for the Marketing department
• Setting, monitoring and reporting on team goals
Job brief
• We are looking for a Head of Marketing who’ll lead all our marketing activities from
social media and digital campaigns to advertising and creative projects.
• Head of Marketing responsibilities include developing plans to help establish our brand,
allocating resources to different projects and setting short-term and long-term department
goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d
like to meet you.
• Ultimately, you will run our Marketing department in ways that promote higher
profitability and competitiveness.
Work Description:
• Craft strategies for all Marketing teams, including Digital, Advertising, Communications
and Creative
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Set, monitor and report on team goals
• Design branding, positioning and pricing strategies
• Ensure our brand message is strong and consistent across all channels and marketing
efforts (like events, email campaigns, web pages and promotional material)
• Analyze consumer behavior and determine customer personas
• Identify opportunities to reach new market segments and expand market share
• Craft quarterly and annual hiring plans
• Monitor competition (acquisitions, pricing changes and new products and features)
• Coordinate sales and marketing efforts to boost brand awareness
• Participate in the quarterly and annual planning of company objectives
Candidature requirements:
• Work experience as Head of Marketing
• Scaling experience from 0-1 in a similar startup preferred
• Experience running successful marketing campaigns
• Solid knowledge of web analytics and Google Adwords
• Leadership skills with the ability to set and prioritize goals
• Analytical mind
Laravel
Vue.js
AngularJS (1.x)
Angular (2+)
React.jsIntroduction
Responsibilities
- Explore design implications and works toward an appropriate balance between functionality, performance, and maintainability
- Working with a cross-discipline team of User Experience, Visual Design, Project Management, Development and testing
- Maintain high standards of software quality within the team by establishing good practices and habits
- Research and evaluate a variety of software products
- Ability to manage and organize a team of technical staff
- Develop a strategy that the team will use to reach its goal
Skill Set
- Good knowledge of PHP/MySQL
- Experience with other web technologies including JavaScript, HTML, CSS, jQuery, AJAX, Bootstrap, etc.
- Complete understanding of OOP principles
- Good Knowledge of Algorithms and their Design
- Ability to create Database Designs
- Excellent analytical and problem-solving ability
- Excellent Communication Skills and fluency in English
- More than 3 years of experience in the Laravel framework
Java
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Ruby
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Go Programming (Golang)Hood is a new-age anonymous social network.
Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and outstanding management team.
Role & Responsibilities
- Execute full lifecycle software development
- Architect and conceptualize the product from initiation
- Program well-designed, testable, efficient code Develop flowcharts, layouts, and documentation to identify requirements and solutions
- Integrate software components into a fully functional software system
Qualifications: -
- Bachelor's degree in Computer Science, Software Engineering or a related technical discipline.
- 2-4 years of experience in software design and development.
- Strong coding skills (JavaScript/Typescript, Node.js).
- Strong database design (MySQL/DynamoDB) and query writing skills with a commitment to performance and efficiency.
- Working knowledge of RESTful API paradigms.
- Experience building distributed domain-driven microservices.
- Strong understanding of database and storage fundamentals.
- Experience with AWS stack.
- Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
- Knowledge of React.js is a plus.
- Startup experience is a plus.
What you can expect from us
1.Learning Budget: If there's a workshop, book, or event you think will help you learn, we'll cover your bill.
2.Health insurance for you and your family.
What happens after you apply?
Step 1: Within 7 days of your application our wholesome, original & expressive - our People Team will reach out to you for a quick chat.
Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
Step 4: After a quick interaction with the People Team, If our vibes match, a quick call with our Founders.
If we mutually enjoy the 4 steps, we onboard you with a big smile :)
NOTE
At any step, if things don't work out, we will proactively send out an email. You are welcome to
ask for detailed feedback and re-apply in the future.
We prefer [Passion>Skills>Education]
RubyRuby on Rails (ROR)
Javascript
Amazon Web Services (AWS)
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - which helps to prepare for travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Improving customer experience, not only for borrowers but also other partners on the platform
- Ensuring seamless integration with data/ service providers and lending partners
- When not doing any of the above, writing tests to prevent any regressions
What you need to have:
- Must have skills:
- Good Experience in Ruby On Rails
- Experience in Modular Javascript programming
- Self-starter: Someone who can develop independently
- Passionate about problem-solving, ability to see the big picture
- Realizes the value of 80-20
- Good to have skills:
- DevOps experience (Managing web application on AWS)
- Prior experience in the Fintech or Banking industry as a tech role.
- Test case writing
Software Developer: 1 to 4 yrs
Sr. Software Developer: 4 to 8 yrs
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JavascriptEvox Systems is an innovative IT company founded in Mumbai in 2014 and now based in Vadodara. We are a small international team of like-minded, young, enthusiastic individuals from India and Russia. We are on a hunt for curious, hardworking, like-minded people for various roles at the organization. If you feel you fit the bill, shoot in your CV or hit apply.
We are looking for an experienced full-stack developer to work on a number of company's web applications.
Responsibilities:
- Lead the development of a new web application,
- Oversee and guide the work of junior developers,
- Discuss high-level technical problems with the tech lead,
- Discuss user experience with the customer representative,
- Write high-quality code across the whole stack (MERN),
- Review code of the junior developers,
- Manage the team and product development.
Requirements:
- Experience in fullstack development,
- Experience in leading a team of junior developers,
- Ability to understand and implement nontrivial algorithms,
- Good knowledge of networking standards (HTTP specs, HTML specs, etc).
Working conditions:
- Working days: 5 days a week, from 10:00 till 19:00,
- Employment type: full-time
- Job location:
* We will give preference to candidates who are willing to relocate to Vadodara, Gujarat. We will provide relocation assistance and support.
* Exceptional candidates willing to work remotely will also be considered.
Are you looking to put your finance and accounting expertise to work at a fast-growing Silicon Valley startup? Willing to roll up your sleeves, jump in, and create results working alongside a seasoned, dedicated group of entrepreneurs?
Roambee Corporation (www.Roambee.com) is a Santa Clara based IoT tech startup revolutionizing the way goods, shipments, and assets get monitored in real-time around the world. With 200+ customers in over 15 countries, and offices in USA, India, Germany, Mexico, Brazil, South Africa, and the UAE, we work with our customers to ensure they have a new degree of control of their supply chain and assets than ever thought possible.
Roambee has entered into a strategic partnership with Deutsche Telekom. Roambee has the heart, soul, and work-ethic of a start-up, along with significant business momentum and measurable success. You will get the opportunity to work side-by-side as well as virtually, with talented, smart people around the world who have already cut their chops at the big companies and other successful start-ups. Now, we've chosen to take the professional risks – and earn the rewards – that comes with building a global business from the ground up.
If this excites you too, then consider joining us.
Raombee India is looking for a qualified chartered accountant with atleast 8-12 years of experience in end- end accounting and finance.
Reporting to : VP- Finance or the nominee
Job Description -
The incumbent will be responsible for the Roambee's Global financial and accounts management aspects, coordinating with Geo lead for information related to financial reporting, cash flow, budgeting. He/she will be a part of the finance and accounts core team working closely with the VP Finance
Responsibilities:
Business planning and budgeting
- Coordinating with Geos to get data for Budgeting top down and bottom up and stretch wherever there is opportunity
- Consolidating budget and present it to Management
- Publish monthly P&L statements along with variances
Cash flow management
- Support operations on cost optimization and buying team on vendor partnerships
- Ensure working capital management and cash burn rate
Commercial deliverables and control
- Overall cost control within budget / cost optimization / operations expenses control
- Align every expenditure till it gets accounted
Financial reporting
- Responsible for accounting and financial systems, 100% statutory compliance and timely, adequate controls and accurate book keeping
- Prepare structured MIS for internal reporting and the board
- Monitor the preparation and maintenance of ledgers
Statutory compliance
- Ensure registrations and compliance are in place
- Ensure accurate statutory reporting to relevant authorities and related regulatory guidelines
Taxation
- Understanding of tax structures for the company and taxation for products sourced internationally
- Monitor compliance with statutory authorities for taxation
Desired Skills and Experience
- Education: C.A with demonstrated experience in heading the finance functions in
- Young dynamic individual with a minimum 8 -12 years in accounts / finance role with hands-on experience
- Having the ability to work with increasingly complex revenue models
KEY PERSONAL ATTRIBUTES :
- Dynamic and Entrepreneurial at heart and likes to take ownership
- Excellent leadership, decision making and execution skills
- Excellent people, relationship and communication skills
- Excellent analytical skills, motivated, hardworking and self-driven leader
- Engaging personality with high work ethics and sense of fairness
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon