
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

Similar jobs
We are looking for a fresher IT Recruiter with:
🔹 Excellent communication skills
🔹 Basic understanding of sourcing and screening
🔹 Interest in IT hiring and recruitment
🔹 Eagerness to learn and grow in the HR domain
Looking for freshers holding internships are allowed
About the Opportunity
We are seeking a passionate React Native Developer to join our growing mobile development team. This role is ideal for candidates eager to build high-quality cross-platform apps and grow their career in mobile development.
What You Will Do
- Build and deploy cross-platform mobile applications using React Native
- Collaborate with designers and backend developers to deliver features
- Debug, test, and optimize app performance
- Stay updated with mobile development best practices
The Skills You Bring
- Strong knowledge of JavaScript/TypeScript, ReactJS and React Native
- Familiarity with REST APIs and third-party integrations
- Understanding of mobile UI/UX principles
- Problem-solving mindset and willingness to learn
Are you a skilled technical writer with a passion for creating engaging, informative content?
We are looking for a talented content writer to join our team and help us communicate complex technical
information in a way that’s Easy for our audience to understand
Role Description
Position: Technical Content Writer
Company : Mayura Consultancy Services
Experience: 3 yr To 6 yrs
Location : Bangalore
Skill: blogs, articles, social media, white papers, XML ,Dita, Copywriting, advertising
Location: Remote (Work from Home)
Preferred:
Candidate with experience in B2B SaaS-based products or B2B technical products.
Responsibilities:
- Write clear, engaging, and informative content for a variety of platforms, including websites, blogs, social media, emails, and more.
- Conduct thorough research on industry-related topics, trends, and keywords to generate content ideas and ensure accuracy.
- Collaborate with the content team to develop content strategies, editorial calendars, and content plans aligned with business goals.
- Review and edit your own work for grammar, punctuation, clarity, and adherence to style guidelines. Collaborate with editors when necessary.
- Implement on-page SEO best practices to optimize content for search engines and improve organic visibility.
- Create content that resonates with our target audience and encourages interaction, comments, and social sharing.
- Maintain brand consistency in all content, ensuring that it reflects our brand voice, values, and messaging.
- Assist in distributing content through various channels, including social media, email marketing, and content management systems.
- Periodically review and update existing content to ensure accuracy and relevance.
- Use analytics tools to track the performance of content, assess engagement, and make data-driven modifications.
Qualifications:
- Bachelor's degree / Master's degree in English, Journalism, Marketing, or a related field.
- Proven experience as a Content Writer.
- Exceptional writing and editing skills with a strong command of the English language.
- Familiarity with SEO and content optimization techniques.
- Proficiency in using content management systems (CMS) and familiarity with digital marketing tools.
- Strong research skills and the ability to synthesize information from various sources.
- Creativity and the capacity to think beyond the box are required.
- Excellent time management and organizational skills.
If you are a skilled wordsmith with a passion for storytelling and the ability to engage diverse audiences, we want to hear from you. This role offers the opportunity to work on exciting projects, collaborate with a creative team, and make a significant impact on our digital presence.
Apply now to be a part of our content-driven journey.
Role & Responsibilities:
- Handle multiple products/modules simultaneously, lead the team in development and support
- Lead development teams
- Daily updates to customers and Product Managers/Delivery Managers
- Participate in design discussions
- Design and Architect small modules
- Effort estimations for modules, subsystems or use cases.
- Learn new skills and mentor the new team members
- Champion best practices within the team, including code reviews
Work Experience & Skills:
- B.E/B.Tech or any relevant Masters degree from reputed college.
- Strong 5+ years of experience in Java, J2EE, Spring IOC, Spring Annotations, Spring JDBC, Jquery, Java script, HTML 5 and CSS
- Strong experience in Postgres or any SQL technology
- Experience with working on Tomcat, Apache, JBoss or any similar application server
- Should have 3+ years of experience in leading team.
- Good experience in JSON / RESTful API / Web Services.
- Experience in working on Agile methodology using Scrum and sprints
- Experience in using build tools, Maven, GIT, Bugzilla or similar tools.
- Experience in cloud technologies, Microservices and frameworks such as AWS or GPC, container technologies like Docker is a plus.
- Ability to adapt to new development environments, changing business requirements and learning new systems highly desired
- Experience in Microservices, SpringBoot and Angular is a plus.
- Experience with tuning deployed applications for scalability and performance.
- Good knowledge of deployment and scripting on Linux/Unix servers
- Strong technical documentation skills.
- Good oral and written communication skills
- Interacting with and performance tuning multi-tiered application systems.
- Technically leading complex store system projects including estimating requirements, designing systems, and helping develop solutions.
- Being adaptive to the use of new software and programming techniques as they are required or adapted in IT.
- Acquiring and maintaining additional technical skills for professional development.
- Developing software solutions to meet customer needs.
- Creating and implementing the source code of new applications.
- Testing source code and debugging code.
- Evaluating existing applications and performing updates and modifications.
- Developing technical handbooks to represent the design and code of new applications.
- Being responsible for working with all levels of the business and the development team to establish, promote, and enforce architectural guidelines as well as assisting in the implementation and problem resolution of existing applications and requests.
- Ensuring work meets functionality and quality expectations within given timelines.
What you need to have:
- Experience in application development utilizing JAVA, Spring, SQL, Log4j, IOS, Web Services, JavaScript, and Oracle databases.
- Strong Knowledge of EMV/ NFC Standards
- POS development experience required
- Thorough knowledge of financial institutions, payment processing flows especially electronic payments, and the financial networks for processing.
- Must be able to command the attention and respect of highly technical associates.
- Demonstrated track record of successful system and project implementations.
- Excellent organization skills and attention to detail, including the ability to prioritize and manage a variety of complex projects and activities.
- Strong problem solving, analysis, design, and testing skills.
About the compnay:
Our Client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Vision: Our Client aims to change the way that customers, creators, and retail investors interact and transact at brands of all shapes and sizes. Essentially, becoming the Web3 version of brands driven social ecommerce & investment platform.
Role Description
We are looking for a DevOps Engineer responsible for managing cloud technologies, deployment
automation and CI /CD
Key Responsibilities
Building and setting up new development tools and infrastructure
Understanding the needs of stakeholders and conveying this to developers
Working on ways to automate and improve development and release processes
Testing and examining code written by others and analyzing results
Ensuring that systems are safe and secure against cybersecurity threats
Identifying technical problems and developing software updates and ‘fixes’
Working with software developers and software engineers to ensure that development
follows established processes and works as intended
Planning out projects and being involved in project management decisions
Required Skills and Qualifications
BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
4+ years of overall development experience.
Strong understanding of cloud deployment and setup.
Hands-on experience with tools like Jenkins, Gradle etc.
Deploy updates and fixes.
Provide Level 2 technical support.
Build tools to reduce occurrences of errors and improve customer experience.
Perform root cause analysis for production errors.
Investigate and resolve technical issues.
Develop scripts to automate deployment.
Design procedures for system troubleshooting and maintenance.
Proficient with git and git workflows.
Working knowledge of databases and SQL.
Problem-solving attitude.
Collaborative team spirit
Regards
Team Merito
Urgent Opening for Mobile Automation Testing with Value Labs
Kindly share your details;-
Total Experience:
Relevant Experience:
Current CTC:
Exp CTC:
Offer:
Notice Period:
JD:-• Well versed with Functional/Manual Testing and testing documentation
• SeeTest Automation/Appium Automation tool
• Must have Mobile Automation Experience
• Good communication skills and should be able to handle the projects independently
• Should be flexible and ready to support when required and able to work in handshake model with onsite counter parts.
• Very good communication skills to take up Dev, client, and onsite communication.
• Ready API Automation Expertise
• JIRA Tool Experience
• Should be willing to learn new libraries and apply them in project quickly
• Willing to learn UI automation test frameworks
• Should work on Shifts 2-11PM
Regards
Ajay Kumar(Kindly reach me at ajay.kumar@saivasystemdotcom)










