
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three
About SuperHumanRace
SuperHumanRace is an AI-powered sustainability tech platform that helps large organizations automate ESG reporting, track carbon emissions across value chains, and generate actionable insights for impact, risk, and opportunity at the climate-money nexus. Our platforms are used by industry leaders across 31 countries, spanning sectors like real estate, cement, steel, and BFSI. We are pioneering dynamic emissions factors, real-time sustainability intelligence, and democratised climate intelligence to transform how the world measures good.
About the Role
We are looking for an experienced Accounts Manager to oversee accounting operations, ensure compliance, and manage financial reporting for SuperHumanRace. The ideal candidates will bring 6–10 years of experience in accounting and finance, a strong command of statutory compliance, and the ability to manage end-to-end financial processes efficiently. You will work closely with leadership to maintain accurate books of accounts, manage cash flows, and streamline financial controls to support the company’s growth and sustainability mission.
Key Responsibilities:
1. Accounting & Financial Management
- Oversee day-to-day accounting operations and ensure accurate daily entries across all entities.
- Manage monthly bank and credit card reconciliations (by or before the 7th of each month).
- Maintain systematic accounting aligned with statutory and compliance requirements.
- Prepare Accounts Payable and Receivable Reports with periodic updates to leadership.
- Issue invoices as per invoicing calendars and manage timely payment follow-ups.
- Process vendor invoices and payments weekly; reconcile all payment gateway inflows daily and issue 80G receipts.
- Track fund utilization for donor-funded projects and generate utilization statements with necessary documentation for auditor review.
- Coordinate cash flow and inter-entity transactions.
2. MIS, Reporting & Budgeting
- Prepare and review Business Performance MIS and dashboards by the 7th of each month, including variance and trend analyses.
- Develop and update cash flow MIS by the 22nd of each month, forecasting short- and long-term liquidity, and plan fund allocation
- Prepare and maintain party-wise receivables and payables aging reports, along with monthly Balance Sheet and Profit & Loss Statements.
- Maintain an organized financial data room with up-to-date documentation required for funding, audit, or compliance.
- Collaborate with leadership for budgeting, forecasting, and financial planning.
- Support decision-making through data-driven financial insights and variance commentary.
3. Statutory Compliance & Taxation
GST Compliance
- Prepare and submit monthly GST workings by the 16th of each month and ensure timely filing of GSTR-1 and GSTR-3B.
- Maintain GST records, perform ITC reconciliation, and ensure all company details are current across GSTINs.
- Stay informed on GST law updates and implement changes proactively.
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- Manage monthly TDS computation, payment, and quarterly return filing.
- Ensure timely issuance of TDS certificates and manage revisions (up to two per quarter per entity).
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- Process monthly payroll by the 5th of each month in coordination with HR and Leadership.
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5. Governance, Audit & Board Support
- Maintain audit-ready documentation (vouchers, bills, ledgers) by the 15th of every month.
- Generate provisional financial statements by the 7th of each month (and quarterly by the 15th) for leadership and board review.
- Ensure compliance with Income Tax, GST, RBI, FEMA, FCRA, 12A, 80G, LUT, and all related financial regulations.
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- Support the leadership team in board presentations and compliance documentation.
Skill(s) Required
Accounting | Financial Reporting | Taxation (GST, TDS, Income Tax) | Payroll Management || Compliance (PF, ESIC, FCRA, 12A, 80G, FEMA, RBI)| Budgeting & Forecasting | Financial MIS | Cash Flow management | Audit Coordination | Zoho Books | Zoho Analytics | Zoho Payroll | Tally | Google Workspace (Sheets, Docs, Drive) | MS Excel (Advanced) | Analytical Thinking | Documentation | Leadership Communication
Who Can Apply
- Bachelor’s or Master’s degree in Accounting, Commerce, or Finance (CA Inter preferred).
- 6–10 years of experience in accounting, finance, or audit roles.
- Strong understanding of statutory compliance (GST, TDS, Income Tax required; PF, ESIC, PT, etc. knowledge will be a plus).
- Proficiency in accounting tools like Zoho Books required; Tally, QuickBooks, or similar will be a plus.
- Strong command over Google Workspace (Sheets, Docs, Forms, Drive) for reporting and collaboration.
- Proven ability to manage multiple priorities and meet deadlines.
- High integrity, accuracy, and ownership in financial management.
- Experience managing accounting for multiple entities will be an added advantage.
Probation
Duration: 6 months
Perks
Smart Casual dress code | 5 days a week | Free snacks & beverages | Health Insurance
Additional Information
Note: This role is a full-time, in-office position based in New Delhi or Mumbai. We are a work-from-office culture with flexibility offered to the team on an as-needed basis as per our policies.
How to Apply
Send your application with a cover letter and CV to arman @superhumanrace dot com and cc hr@mysuperhumanrace dotcom
Subject: Application for Accounts Manager
At SuperHumanRace, we believe in meritocracy and are proud of the diverse team we have built. We welcome talent from all regions, geographies, languages, backgrounds, cultures, genders, and age groups in our attempt to accelerate progress and deliver on our shared goals of sustainability and equity.
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