
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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Job Title: Fullstack Developer (Node.js + TypeScript + Angular/React) – Contract to Hire
Client: Confidential
Location: Kothrud, Pune (Work from Office – Local candidates only)
Type: Contract to Hire (3 months, high probability of extension)
Experience: 4–6 Years
Joining: Immediate or within 7 days
About the Role:
A reputed technology firm is seeking skilled Fullstack Developers to join its Pune office immediately on a contract-to-hire basis. The role requires solid backend experience with Node.js (Express or Hapi), strong frontend expertise in Angular or React with TypeScript, and hands-on knowledge of MySQL and microservices architecture.
This is a dynamic opportunity for professionals who want to work in a fast-paced, product-centric environment involving cutting-edge work in areas like IoT, AI/ML, Fintech, and Unified Communications.
Responsibilities:
- Design and develop scalable fullstack web applications using Node.js (Express/Hapi) and Angular or React with TypeScript
- Build and maintain RESTful APIs and microservices
- Optimize application performance, security, and responsiveness
- Write reusable components, modules, and plugins
- Integrate MySQL databases and write efficient queries
- Collaborate with cross-functional teams for project delivery
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Preferred Skill Criteria (Must-Haves):
- 4+ years of hands-on experience with Node.js (Express or Hapi) and TypeScript
- Proficient in Angular or React (TypeScript preferred)
- Good experience in MySQL and relational database design
- Proven problem-solving ability, including building custom modules or plugins
- Strong understanding of microservices architecture
Requirements:
- BE/BTech/MSc (CS/IT)/MCA or equivalent
- 4–6 years of fullstack development experience
- Solid command of JavaScript, TypeScript, and web development principles
- Strong communication and collaboration skills
- Ability to join immediately or within 7 days
- Only Pune-based candidates will be considered
Interview Process:
- Resume Screening
- Assignment / Coding Round
- Technical Interview
- Techno-Managerial Round
Additional Information:
- Duration: 3 months contract (High chance of extension)
- Work Mode: On-site – Kothrud, Pune
- Payroll: Confidential


What are we looking for? :
- Experience in versions 1.9 or 2.4 versions of Magento.
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- Understanding of MVC structures, OOPs concepts and Frameworks.
- Experience working with Magento or a similar e-commerce framework.
- Experience working with Linux, Nginx or Apache and Git, REST APIs.
- Experience working with MySQL, Caching and Elastic search.
- Experience in UI and Theme customization in Magento.
- Have knowledge of Performance optimization or best practices of development.
- Have 2-4 years of relevant experience.
What you will be doing?:
- Collaborate with team members and solve new challenges through tech and research.
- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.
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.
What can you expect to learn?:
- Full stack development in latest web technologies and frameworks like Angular, Laravel, PHP, PWAs, REST APIs, Elastic search and Web services.
- Develop custom functionalities, plugins and modules in Magento 2.4 to implement business ideas and user requirements.
- Best coding practices and various methodologies to optimize performance and produce the best quality product. Various caching techniques and optimization standards.
- Solve challenges in scalability and handling high amount of user requests using cloud APIs and services.
Perks :
- Competitive salary
- Flexible work hours
- No dress code
- Group outings
- Supportive work culture
- Consult with the customers on their needs and curate company products to meet the requirements
- Responsible for the success of workshops, for both the client and facilitator
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Recko Inc. is looking for data engineers to join our kick-ass engineering team. We are looking for smart, dynamic individuals to connect all the pieces of the data ecosystem.
What are we looking for:
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3+ years of development experience in at least one of MySQL, Oracle, PostgreSQL or MSSQL and experience in working with Big Data technologies like Big Data frameworks/platforms/data stores like Hadoop, HDFS, Spark, Oozie, Hue, EMR, Scala, Hive, Glue, Kerberos etc.
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Strong experience setting up data warehouses, data modeling, data wrangling and dataflow architecture on the cloud
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2+ experience with public cloud services such as AWS, Azure, or GCP and languages like Java/ Python etc
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2+ years of development experience in Amazon Redshift, Google Bigquery or Azure data warehouse platforms preferred
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Knowledge of statistical analysis tools like R, SAS etc
-
Familiarity with any data visualization software
-
A growth mindset and passionate about building things from the ground up and most importantly, you should be fun to work with
As a data engineer at Recko, you will:
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Create and maintain optimal data pipeline architecture,
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Assemble large, complex data sets that meet functional / non-functional business requirements.
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Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
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Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
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Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
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Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
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Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
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Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
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Work with data and analytics experts to strive for greater functionality in our data systems.
About Recko:
Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and across external payment ecosystems with agility, confidence and at scale. . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations.
Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.
Working at Recko:
We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.



Join the Insurtech revolution with PasarPolis! We're looking for exceptional talents to come help us leverage technology to disrupt the insurance industry. With the largest insurtech funding in the region and 3 Indonesian unicorns as part of our investors roster (Gojek, Tokopedia & Traveloka) we are disrupting the insurance industry by:
1. Creating easy to understand insurance products
2. Redefining how and where insurance products are purchased
3. Enabling simple and hassle-free claim process
We are also using machine learning, big data analysis, and data science to build automated risk assessment.
**Job Description**
• Development of backend services which power our products and taking responsibility for scalability and reliability of them.
• Translate and drive technology vision into action and world class product, as well as constantly solve problems and set strategy for our existing products as well as future product ideas.
• You are also expected to share knowledge to other engineers.
• Drive the business and help drive and focus execution in line with our core objectives.
• Work closely with QA Engineers for immediate bugs/issues resolution.
• Explore new techniques, technologies and software development approaches to improve existing system to keep up with the latest trend in software development
**Minimum Qualifications**
• Bachelor’s Degree in Computer Science or equivalent
• 3-6 years of experience in software engineering/development
• Experienced in Python + Django/flask, Golang
• Experienced in building REST API
• Exposure to developing apps using NodeJS, GoLang, Ruby on Rails, JavaScript, MySQL, MongoDB
• Familiar with application life cycle management tools such as JIRA, Bitbucket/Git, etc and also CI/CD tooling.
• Familiar with Agile Software Development and SCRUM.
• Familiar with Cloud Computing (AWS / Google Cloud).
**Required Skills**
• Python / GoLang / Ruby on Rails
• MySQL
• REST API


- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
- 4+ years experience working in an IT environment
- 4+ years of Object-oriented design, functional programming
- Node JS API Development (Firebase API development is a plus)
- Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
- HTML / CSS responsive development
- Experience using any database
- Experience developing in an Agile / SCRUM Environment
- Experience developing mission-critical applications
- Strong business and technical acumen
- Excellent verbal and written communication skill
We are looking for people to join us as Business Development role which involves scouting in new ideas/ventures, marketing with the various sectors to establish the business at a new high.
Functions and Responsibility:
- Identify new opportunities, sectors and business segments for expanding the business volume and getting new projects in the field of MEP Services.
- Identify, Build and Maintain business relations with new and existing clients in the market to know about their new projects and upcoming requirements.
- Participate & Arrange major seminar/exhibitions/events for brand awareness in the market
- Preparing a pre-tender report and presentations to the senior management on the project expectations, deliverable and timelines.
What the Company Offer:
- Opportunity to explore different market areas and products keeping sustainability and technology as a core
- The Company shall match the comfort level of the associate along with projects based incentives ranging between 5-10%
- Freedom to innovate and drive initiatives
- Growth with the organisation
Skills and Qualities we are looking for:
- Entrepreneurial in nature
- B-Tech graduate (an MBA degree would be an added bonus)

