Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
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Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.
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3. Being part of a global organisations with rapid growth opportunities
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Build Marketing-Mix and Multi-Touch attribution models using a range of tools, including free and paid.
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Working experience using big data technologies (Hive/Hadoop) is a plus
LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.
LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.
The true growth hackers, who paved way for this success are the people working exceptionally hard and adding value to our organisation. Our brand ambassadors - that's how we address our people, bring unique values, discipline and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!
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LogiNext is looking for a technically savvy and passionate QA Engineer (Manual + Automation) to cater to the testing efforts in the domain of manual testing. You will help the team in building an awesome manual platform from scratch and test the product for quality & stability.
You should have hands-on experience in testing and writing test case to develop and execute exploratory tests in order to ensure product quality. You will have to estimate, plan, and coordinate testing activities. You will also have to ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You should have strong inter-personal and communication skills.
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Designing, implementation & execution of test cases
Identify, record & tracking of bugs early in release life cycle
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Create repeatability in testing through manual testing that enable and validate high quality releases
Identify functional/non-functional issues and come up with creative resolutions.
Engage actively with cross functional teams to enable timely delivery through good planning, proactive communication and timely execution
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Bachelor’s degree in Computer Science, Information Technology or related field
0 to 1 years of relevant experience in the testing domain
Knowledge of DevOps is an added advantage
Hands-on experience in non-functional testing skills like Load Testing, Performance Testing and Security Testing
Experience in working on Linux/Unix environment
Understanding of Software Development (preferably Java) and Continuous Integration Systems
Experience with testing on AWS, EC2 environments
Experience in testing APIs
Experience of working in Agile Environment
Excellent written and oral communication skills, judgment and decision making skills, and the ability to work under continual deadline pressure
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- Independently own one or more multiple modules, which includes: requirement analysis, design, development, maintenance & support
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- Produce architecture with clean interfaces, that are efficient and scalable
- Participate and contribute to architectural discussions
- Perform design and code reviews
- Perform technical feasibility and trade off studies & guides others to perform these studies
- Solve production issues. Investigate and provide solutions to minimize the business impact due to outage
- Continuously improve performance metrics of modules you own.
- Collaborate effectively across teams to solve problems, execute and deliver results
Requirements
- 2+ years of relevant industry experience in MERN stack
- A deep understanding of JavaScript
- Experience working with SQL and NoSQL databases
- Experience with Unit and Integration tests
- Experience with CI/CD
- Experience with MathJax/Latex
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As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –
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- Building and Scaling on Kubernetes
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- Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
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- Write a lot of code
- Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org
- Taking Ownership of existing, ongoing, and future initiatives
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Exp: 3+ Years
Location: Bengaluru / Bangalore
Job description:-
- Strong experience of Angular js and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
- Strong knowledge of JS Fundamentals.
- Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
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- Train fellow team members to impose the best practices available.
- Work on improving and managing processes within the team.
- Implement innovative ideas throughout the team to improve the overall efficiency and quality of the team.
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- Growing the team and retaining talent, thus, creating an inspiring environment for the team members.
- Creating more leadership within the team along with mentoring and guiding new joiners and experienced developers.
- Creating growth plans for the team and preparing training guides for other team members.
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- A collaborative and cheerful work environment
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Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all.
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In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason why 80% of our business comes from repeat clients.
Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.
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- Job Location:- CG Road, Ahmedabad(Mobile and flexible), WFH is available, sometime you have to come attend business meetings
- Desired Skills:- ASP.Net, C#, Database Design, MySQL, MSSQL, Bootstrap, SQL Server
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- To understand the specifications and programmed it.
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- Verify and deploy programs and systems.
- Gather and evaluate user feedback.
- Recommend and execute improvements.
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- Experience in Microsoft ASP, C#, SQL server, and github.
- Experience with software design and development in a test-driven environment.
- Experience with databases.
- Ability to learn new languages and technologies.
- Good communication skills.
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Education:- No bar
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