
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

Similar jobs
Assist the design team with research on fashion trends, color palettes, fabrics, and silhouettes for upcoming collections.
Support the creation of mood boards, tech packs, sketches, and design presentations.
Coordinate with vendors and suppliers on fabric swatches, trims, and sample development.
Help track samples through the development cycle, including fittings, revisions, and approvals.
Maintain and organize the fabric library, trim archives, and sample closet.
About The Role
G2 is looking for a Senior SEO Specialist. As part of our world-class SEO team, your goal is to grow measurable traffic, citations, and conversions on our marketplace and other sites. This is a senior, in-house role where you’ll work across a broad range of SEO and AEO disciplines, from technical optimization and schema to keyword strategy, citations, and experimentation.
This role requires a good technical understanding of the way search engines crawl, index, render, and rank websites. You should also bring good project management and communication skills to be successful.
You will have the opportunity to develop your skills, learn how to navigate a fast-growing startup environment, and be part of a mighty team. You will collaborate closely with Product, Engineering, Content, and Analytics to turn SEO opportunities into shipped, measurable impact.
This position is based in Bengaluru and requires in-office attendance for 2 days in a week.
In This Role, You Will:
- Support the SEO team in developing and executing high-impact, resource-intensive initiatives for our marketplace
- Support G2 localization and drive increased global website traffic
- Own the keyword strategy and content optimization on learn.g2.com and www.g2.com.
- Increase organic and LLM-driven traffic through continuous optimization and experimentation
- Perform comprehensive keyword research and develop detailed keyword/prompt mapping strategies
- Lead competitive SEO and AEO analysis to benchmark performance and identify opportunities for growth
- Partner closely with Product and Engineering teams, serving as the primary SEO point of contact, and implement technical SEO and AEO recommendations at scale
- Optimize internal linking structures, on-page content, and site speed for improved rankings and UX
- Develop deep expertise in Technical SEO and AEO and serve as a trusted SME for the team
- Mentor and coach Jr. and SEO Specialists through guidance, reviews, and shared learning
How We Work
At G2, SEO work is owned from end to end. We believe that the best outcomes come from teams that think holistically, collaborate deeply, and remain curious about their impact. In this role, you’ll be involved across the full lifecycle of SEO and AEO initiatives, including:
- Research and analysis to identify opportunities and inform decisions
- Building clear SEO/AEO cases grounded in data, context, and logic
- Translating ideas into well-defined implementation requirements
- Collaborating closely with partners through sprint planning, execution, and reviews
- Measuring performance, sharing outcomes, and iterating based on results
We value thoughtful problem-solving, strong attention to detail, and proactive communication. Feedback is a core part of how we learn and grow together, and senior team members are expected to apply it consistently to raise the bar for themselves and the team.
How You’ll Spend Time
In this role, your time will be split across systems ownership, experimentation, and cross-functional execution. While priorities may shift based on business needs, your focus will broadly include:
- Search infrastructure and crawl systems (20%): You’ll own and lead initiatives that strengthen the technical foundation of G2’s discoverability. This includes technical audits, crawl and index health, and structural improvements that enhance how search engines interpret and rank G2.
- AEO, entity & answer systems (20%): You’ll help shape G2’s visibility across AI-driven and answer-based search experiences. You’ll partner cross-functionally to diagnose performance shifts and improve our presence across emerging search and LLM ecosystems.
- On-page SEO systems & templates (20%): You’ll lead scalable improvements across key page types to improve rankings, topical authority, and search performance. You’ll also collaborate with Content, Product, and Engineering to ensure templates and modules deliver measurable impact.
- Strategy and experimentation (20%): You’ll model search opportunity, run SEO/AEO experiments, analyze performance shifts, and translate insights into actionable roadmap recommendations.
- Global SEO (10%): You’ll support localization efforts and identify opportunities to grow traffic across international markets.
- Mentorship and technical SME (10%): As a senior member of the team, you’ll mentor junior team members, review work, establish standards, and serve as a trusted technical voice across teams. You’ll help raise the quality bar for execution and thinking across the SEO function.
Minimum Qualifications:
We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.
- Bring 5+ years of proven SEO experience with a strong track record of delivering measurable results
- Demonstrated ability to conduct in-depth SEO data analysis using Excel and related tools to uncover insights and drive strategy
- Possess a strong working knowledge of HTML, CSS, and JavaScript from an SEO perspective
- Deep proficiency with SEO tools such as Ahrefs, SEMrush, Profound, and STAT to monitor performance and guide decision-making
- Strong technical SEO expertise, including experience auditing enterprise-scale websites and translating findings into actionable recommendations for site improvements.
- Working expertise in structured data implementation (schema markup) and its impact on search engine visibility
- Ability to manage multiple SEO/AEO projects at once while keeping priorities aligned to business impact.
- Experience working cross-functionally to advocate for SEO and AEO best practices across the organization
- Strong communicator who can break down complex SEO/AEO insights into clear, actionable recommendations for both technical and non-technical stakeholders
- Possess a strong personal brand and active presence in the SEO community, staying updated on trends and best practices
Nice to Have
- Experience with large-scale marketplaces or SaaS platforms
- Experience with hreflang and international SEO fundamentals
- Exposure to AEO, LLM-driven search, or citations optimization
- Familiarity with log file analysis and crawl budget optimization in large-scale sites
- Experience running or partnering on A/B testing initiatives for SEO, content, or on-page optimization
- Experience managing large-scale taxonomy, faceted navigation, or programmatic SEO architectures
- Engagement with the SEO community (experimentation, writing, speaking)
Job Description For Video Editor
Job Profile: Video Editor – YT, Podcast & Social Media Content
Location: Bangalore
Job Mode: On-site
Notice Period: Immediate joiners preferred
Job Responsibilities:
- Edit long-form podcast episodes for platforms like YouTube.
- Repurpose podcast content into engaging short-form clips for Instagram Reels, YouTube Shorts, and other social channels.
- Create dynamic and visually appealing video content for social media marketing across multiple brands.
- Ensure videos meet platform-specific requirements and brand guidelines.
- Collaborate with content creators, marketing teams, and brand managers for creative alignment and consistency.
- Maintain high production quality with proper transitions, audio syncing, motion graphics, and visual effects.
Eligibility Criteria:
- 1–2 years of relevant video editing experience is preferred; strong portfolios will be considered regardless of tenure.
- Candidate must have worked for varied platforms and domains.
- Must have prior experience into advertising agencies before.
- Proficient in editing tools such as Adobe Premiere Pro, Final Cut Pro, After Effects, or similar software.
- Solid understanding of current trends in video content on social media platforms (Instagram, YouTube, LinkedIn, etc.).
- Creative storytelling skills and high attention to detail.
- Must be available for in-office work in Bangalore; in-person interviews required.
Remuneration:
₹35,000–₹40,000 per month.
1. Qualifications: Bachelor’s Degree in Computer Science, Information Technology, or a related field
2. Certifications: NA
3. The Experience That Sets You Apart:
● 3+ years of hands-on experience building responsive web apps using React
● Deep understanding of React hooks, component architecture, and state management .
●Experience with Shopify Liquid, themes, and Shopify APIs.
● Experience in building responsive websites and applications that work across various devices and screen sizes
● Strong skills in JavaScript (ES6+), HTML5, and CSS3
● Proven ability to own features end-to-end — from design handoff to production
● Experience integrating with REST APIs and optimizing performance
● Familiar with Git, code reviews, and CI/CD workflows
● Exposure to testing frameworks like Jest or React Testing Library
● Comfortable mentoring juniors and collaborating in cross-functional teams
4. Your Subject Matter Expertise:
● SaaS experience of 2 years with total development experience of 3 years
● Must have worked in a smaller company of less than 100
● Should have built solutions/softwares end to end and not just as a part of bigger team
● Should see themselves going deeper into the same role even 5 years down the line
● Strong proficiency in JavaScript, TypeScript, and ES6+ features.
● Solid understanding of Redux, React Hooks, and component lifecycle.
● Experience in developing responsive designs using HTML5, CSS3, and modern CSS frameworks (e.g., Tailwind CSS).
● Familiarity with frontend build tools and module bundlers such as Webpack, Babel, and npm/yarn.
● Strong debugging and problem-solving skills.Proficiency with version control systems like Git.
● Understanding of performance optimization techniques, including lazy loading, code splitting, and caching.Experience with server-side rendering (SSR) and Next.js.
● Knowledge of mobile-first and progressive web app (PWA) development.
● Familiarity with design tools like Figma or Sketch for collaboration.
● Exposure to e-commerce platforms like Shopify, BigCommerce, or Magento.
● Understanding of backend technologies and REST/GraphQL APIs for better integration.
Job Description:
We are looking for enthusiastic and confident freshers to join our IT Sales team. This role involves learning about cybersecurity solutions, conducting product demos, interacting with potential clients, and supporting sales growth.
Key Responsibilities:
- Assist in identifying sales opportunities
- Conduct product demonstrations with guidance
- Engage with clients to understand their needs
- Support the sales team in daily operations
Key Responsibilities:
-Provide technical support and troubleshooting assistance to end-users for hardware, software, and networking issues.
-Must have the knowledge of SharePoint.
-Manage and maintain Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
-Administer and monitor Microsoft Azure services, ensuring smooth operation and security compliance.
-Perform machine repairs and maintenance tasks, including diagnosing hardware issues and replacing faulty components.
-Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services.
Requirements:
*Bachelor's degree in Computer Science, Information Technology, or related field.
*Minimum 2 years of experience in IT support roles, with proficiency in Microsoft 365 and Microsoft Azure.
*Strong knowledge and experience in machine repairing and troubleshooting hardware issues.
*Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and third-party vendors.
*Ability to work independently and prioritize tasks in a fast-paced environment.
Certification in Microsoft 365 or Microsoft Azure is preferred but not mandatory.
Responsibilities:
- Design and implement product features that are secure, scalable, robust, and easy to implement and maintain.
- Technically lead self-organizing Agile teams.
- Plan and identify solutions and risks within the assigned team.
- Be responsible for implementing features, provide bug fixes, reviewing code quality, reviewing the design to ensure they work well at cloud scale.
- Take pride in ownership in design and product features delivered.
Skills and Qualifications:
- Exp - 2 yrs to 10 yrs
- Strong experience in developing enterprise web applications.
- Expertise on the Microsoft technology stack (http://asp.net/">ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server).
- Good knowledge of Client side scripting – JavaScript and JQuery, Kendo.
- Knowledge of design patterns is required.
- Ability to deliver software and artefacts independently.
- Ability to mentor technical teams and evaluate software artefacts.
- Ability to communicate with technical experts as well as functional teams.
- Ability to propose solutions for design and architecture.
- Demonstrated experience in complex software troubleshooting techniques.
- Experience in Product Engineering is desirable.
- Exposure to Windows Azure is an added advantage.
- Implement and constantly improve Processes and System to reduce inventory, minimize cost and maximize inventory utilization.
- Responsible for entire inventory movement cycle immediately after the PO is raised at HO.
- Tracking ETD & ETA of all Import Consignments as well as Internal Inventory movement within India Operations.
- Coordinate with Buying Team and Location Teams on Periodic Sales & Inventory Requirement Forecast – at least for a period of 3 months / 1 Qrtr in advance.
- analyze Inventory requirement at location as per Promotion Calendar in coordination with respective Buyer and Track / Monitor Efficacy of each Promotion.
- Interacts with each Location Team and ensure steady flow of valid and valuable feedback on sales and inventory.
- Execute & Maintain Category & Merchandising Planogram as prescribed by respective Buyer.
- Responsible for Setting up and Implementation of Auto Replenishment Process at all locations in coordination with Location team and IS team.
- Formulate, Generate and Share Inventory related MIS reports with HO Functions on periodic basis. For example – Self-life Expiry Report, Stock Availability Report, Flagging all potential alert situation
- Excellent in Jquery, HTML5, CSS, ReactJS or AngularJS.
- Excellent programming skills in PHP Codeigniter / Laravel Framework. (Laravel is mendatory)
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries
- Familiarity with RESTful APIs
- Must be well versed with software application design and development tools.
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with the whole web stack, including protocols and web server optimization techniques.
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
- Excellent written and verbal communication skills.












