Customer Success Manager - SAAS for airline / travel / entertainment

Requirements:

• Undergraduate degree or equivalent experience.
• Working knowledge of AS400-Cobol.
• Familiarity with CL and DB2
• Basic knowledge of theories, practices, and procedures in a function or skill.
• Willing to depend on others for instruction, guidance, or direction.

Job Summary:

We are seeking a talented UI/UX Designer with 3D animation and design experience to join our team. The ideal candidate will be responsible for designing user-friendly interfaces for web and mobile applications, with a focus on 3D animation and design. The successful candidate will work closely with our development team to ensure that the user interface is optimized for usability and the overall user experience.

Responsibilities:

Design and develop user interfaces for web and mobile applications that are visually appealing and easy to use.

Utilize 3D animation and design techniques to create dynamic and engaging user interfaces.

Collaborate with cross-functional teams to identify user requirements and design solutions that meet their needs.

Conduct user research to identify user needs and preferences, and incorporate feedback into design iterations.

Create wireframes, prototypes, and mockups to illustrate design concepts and demonstrate the user flow.

Develop and maintain design standards, templates, and guidelines to ensure consistency and brand recognition across all applications.

Stay up-to-date with the latest UI/UX trends and techniques and incorporate them into design work.

Create high-quality 3D models, textures, and animations for use in applications.

Work closely with the development team to ensure that designs are implemented accurately and efficiently.

Requirements:

Bachelor's degree in a related field such as graphic design, animation, or computer science.

Proven experience in UI/UX design, with a focus on 3D animation and design.

Proficiency in design tools such as Sketch, Adobe Creative Suite, and 3D modeling software.

Knowledge of HTML, CSS, and JavaScript.

Experience conducting user research and incorporating feedback into design iterations.

Strong portfolio showcasing relevant design work.

Excellent communication and collaboration skills.

Ability to work independently and manage multiple projects simultaneously.

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

• Writing compelling content for email campaigns, landing pages, advertisements, live events, webinars and communication with customers
• Improvising current product portfolio leading to better audience engagement and brand positioning
• Researching on topics that are of interest to our target audience and creating pipeline of future launches
• Staying up-to-date with trending advertising strategies
• Creating out-of-the-box campaign ideas
• Proofreading, editing and improving content created by others and ensuring brand consistency
• Working alongside team members to come up with concepts and ideas to increase revenue
• Ensuring correct grammar and spelling throughout content and website

• Researching on consumer interests to come up with relevant topics and ensuring these journalistic articles are backed up by scientific Ayurvedic research, and write them in an easy-to-understand fashion that’s also scientifically accurate.
• Researching the target audience’s interests and needs    
• Researching the scientific Ayurvedic understanding of said topics
• Creating highly valuable informational articles for online purposes 
• Staying up-to-date with latest trends in USA and EU regarding skincare, health and wellness 
• Creating mind-blowing value for our customers 
• Establishing the organization as an authoritative figure through accurate and useful informational
• Ensuring compliance with law (e.g. copyright and regulatory bodies) pieces       

Our Client an E-commerce leader is looking for Customer Service Associate-International Chat Process

Job involves assisting customers in expediting orders and correcting post-sales problems primarily through mail, chat and phone in a fun and fast-paced environment.

Job involves 5 days working along with night shifts.

Qualifications and Attributes

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Excellent English Communication Skill(Verbal & Written)

Project Delivery, Project Management, Resource allocation, Project Planning, Project Mentioning, Team Management, Vendor Management, Risk Management, Project oversight / coordination / management

• You will be responsible for design, development and testing of Products
• Contributing in all phases of the development lifecycle

• Writing well designed, testable, efficient code
• Ensure designs are in compliance with specifications

• Prepare and produce releases of software components

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• Some of the technologies you will be working on: Core Java, Solr, Hadoop, Spark, Elastic search, Clustering, Text Mining, NLP, Mahout and Lucene etc.