
Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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HDIP (Hiringdog Interview Platform) is an innovative Interview-as-a-Service platform designed to help software product companies conduct seamless and efficient first-round technical interviews. With a curated network of experienced interviewers and AI-powered insights, HDIP ensures faster, unbiased, and high-quality evaluations—saving valuable time for tech teams. Built for scalability and precision, HDIP empowers companies to make smarter hiring decisions while delivering a top-tier candidate experience.
We are looking for a Sales Manager with experience in enterprise product sales in India to drive revenue growth, build strong client relationships, and expand our market reach.
What You’ll Do
- Enterprise Sales: Drive B2B sales for our Interview-as-a-Service platform to software product companies.
- Lead Generation & Outreach: Identify, engage, and convert potential clients through targeted outreach.
- Client Consultations: Understand customer pain points and present tailored solutions.
- Negotiation & Closing: Own the entire sales cycle from first contact to closing deals.
- Partnerships & Networking: Build strong relationships with HR leaders, hiring managers, and CTOs.
- Market Research: Stay updated on industry trends, competition, and customer needs.
What We’re Looking For
- 3 + years of experience in enterprise product sales in US.
- Proven success in B2B SaaS or HR.
- Strong negotiation, presentation, and relationship-building skills.
- Ability to work independently in a fast-paced, early-stage startup.
- A humble, learning-oriented mindset with a drive to exceed sales targets.
Why Join Us?
- Sell a high-impact, in-demand product in the AI-driven SAAS space.
- Opportunity with flexibility.
- High-growth potential – Be part of the core team driving revenue in a fast-growing startup.
If you are an immediate joiner who thrives in enterprise sales and fast-paced environments, let’s connect! 🚀


Full Stack Engineer
Job Description
As a Full stack developer he/she should be able to provide scalable software solutions
He/she be a part of cross-functional team that’s responsible for the full
SDLC, from conception to deployment.
Design and architect highly scalable web services applications
Develop and maintain all server-side network components
Collaborate with front-end developers on the integration of elements Architect
Content Management Solution and scalable API platform
Design back-end services for various business processes
Partner with third-party technology services and make strategic inputs.
Develop high-performance applications by writing testable, reusable, and efficient
code
Create workflows and solutions involving search, recommendations, rights
management, monetization, identity management, SSO, authorization,
authentication, etc.
Work with large datasets and optimize server-side performance
Implement effective security protocols, data protection measures, and storage
solutions
Run diagnostic tests, repair defects, and provide technical support
Experience in writing backend API services in a serverless framework would be
preferred.
Knowledge of microservice architecture is required
Collaborate with the tech and product teams to drive execution across all platforms
while balancing short-term requirements with long-term objectives
Requirements
4-7 years of Knowledge of Node.js and ReactJS frameworks
Experience in creating and maintaining efficient NoSQl databases GRPC and Json
Elasticsearch
Experience in AWS environment, cloud deployments and lambda
DevOps and web security
API development and deployment
Unit and integration testing
We are Looking for a full-time Sitecore Content Author with 2 to 5 years of experience in web content production and Sitecore Personalize development within Sitecore CMS. Please find the below JD for your reference and let us know if you are interested in this position.
Preferred candidate profile
1. Bachelor's Degree or Equivalent Work Experience
2. 2-5 Years of Experience in web content production
3. 2--5 years Experience with Sitecore CMS
4. Experience with Sitecore Personalize development
5. 2-5 Years of Experience web content development
- Working shift- US Mountain time.
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1.Hands-on Hyperion implementation experience in EPBCS.
2. Must have done atleast 2 implementation of Hyperion planning
3. Must understand application dimesionality, metadata setup, data forms creation, dashboard creation and setting up tasklists
4. Demonstrated ability to work independently as well as in a collaborative team environment.
5. Experience with EPBCS preferred
6. Must have handled scripting and data rules creation
7. Should be good in Rules calculations
- Provide objective guidance without personal or political considerations.
- Pitching ideas for projects based on gaps in the market and technological advancements.
- Rolling out fixes and upgrades to software, as needed.
- Securing software to prevent security breaches and other vulnerabilities.
- Setting up a continuous build environment to speed up software development and deployment process.
- Architecting overall, comprehensive, and efficient practices.
- Guiding developers and operation teams in case of an issue.
- Monitoring, reviewing, and managing technical operations.
Requirements:
- Degree in Computer Science, Information Systems, or related field.
- Previous experience working on a 24x7 cloud or SaaS operation team.
- Spring Boot Java 8, Spring Core, Spring Boot, Spring MVC, Swagger, Tomcat 8, Maven, Jenkins, SVN, GIT, Postman/Newman, RESTful Services, Containers.
- Experience with infrastructure management and monitoring.
- Proven in developing, implementing, and providing solutions to the given problem in all Java technologies.
- Proficient in stitch-together end-to-end application starting from front-end web development, back-end development, middleware integration, and persisting data in no SQL or DBMS databases.
- Ability to work independently and as part of a team.





