Customer Success Manager - SAAS for airline / travel / entertainment
at Y Combinator Travel / Airline SaaS
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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Employment Type Full Time
Work Mode Onsite (Field Role)
Department Sales
Experience Required 2 to 10 years
Sales - Healthcare & Gynae segment
Qualifications Graduate/Postgraduate
(B.Sc, M.Sc, BMS, B.Pharma, M.Pharma, Biotechnology)
Working Days 6 Days
Working Hours 9:00 AM to 7:00 PM
Additional Requirements Driving License & Two-Wheeler
Gender Preference Male /Female
Company a, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell
banking and one of the most trusted names in the industry. With cutting-edge technology,
strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable
and ethical stem cell preservation services. The company focuses on innovation, customer
satisfaction, and excellence in healthcare delivery.
Role Summary:
The Area Sales Manager – Field Sales is responsible for leading the field sales team, driving
hospital relationships, ensuring business growth, and delivering sales targets in the assigned
area while maintaining strict adherence to company policies and processes.
Key Areas of Responsibility:
To be versed with relevant product knowledge of the product & services assigned to
promote.
To be aware of all competitors & their USP.
To provide on-the-job training to the team members for developing them &
generating desired results as per the expectation of the company.
To retain the assigned team & be responsible for finding suitable replacement at the
time of attrition.
To handle a team of BDE’s, Sr. B.D.E’s, Key Accounts and CRE’s or ECR for meeting
various hospitals, doctors & other relevant centers for promoting & selling the
assigned product & services.
This document is approved by the HR Head and does not require a signature Page 2 of 1
06.01.2025
Supervising & ensuring that the company working, reporting & business related
protocol is adhered by team members.
To achieve the sales and business development targets of the company.
Interacting with assigned nursing homes, hospitals, doctors, clients, and expectant
parents as per company guidelines and organize awareness activities, tie-ups &
business growth initiatives.
To be thorough with all administrative & other relevant policies of the company.
To report to the Regional Manager on weekly developments & attend review
meetings as per guidelines.
During emergency, coordinate regarding delivery of the client with CRE &
phlebotomists and ensure proper collection & delivery of the sample to the lab.
Reporting daily activities & follow-up of leads on CRM on daily basis.
Any other jobs that may be assigned from time to time.
Qualification, Experience & Skills:
Graduate/Postgraduate in Pharmacy (B.Pharm / D.Pharm) or related field.
5-7 Years’ experience in sales or relationship management within the pharmaceutical
or healthcare industry preferred.
Strong communication and counselling skills with the ability to build rapport with
doctors and clients.
Good presentation and persuasion skills for client interactions and product
demonstrations.
Relationship-building skills to engage hospital staff, doctors, and healthcare
stakeholders.
Ability to work in a field-based, target-driven sales environment.
Kubernetes
JenkinsJob Description
What does a successful Senior DevOps Engineer do at Fiserv?
This role’s focus will be on contributing and enhancing our DevOps environment within Issuer Solution group, where our cross functional Scrum teams are delivering solutions built on cutting-edge mobile technology and products. You will be expected to support across the wider business unit, leading DevOps practices and initiatives.
What will you do:
• Build, manage, and deploy CI/CD pipelines.
• DevOps Engineer - Helm Chart, Rundesk, Openshift
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.
• Implementing various development, testing, automation tools, and IT infrastructure
• Optimize and automate release/development cycles and processes.
• Be part of and help promote our DevOps culture.
• Identify and implement continuous improvements to the development practice
What you must have:
• 3+ years of experience in devops with hands-on experience in the following:
- Writing automation scripts for deployments and housekeeping using shell scripts (bash) and ansible playbooks
- Building docker images and running/managing docker instances
- Building Jenkins pipelines using groovy scripts
- Working knowledge on kubernetes including application deployments, managing application configurations and persistence volumes
• Has good understanding on infrastructure as code
• Ability to write and update documentation
• Demonstrate a logical, process orientated approach to problems and troubleshooting
• Ability to collaborate with multi development teams
What you are preferred to have:
• 8+ years of development experience
• Jenkins administration experience
• Hands-on experience in building and deploying helm charts
Process Skills:
• Should have worked in Agile Project
Behavioral Skills :
• Good Communication skills
Skills
PRIMARY COMPETENCY : Cloud Infra PRIMARY SKILL : DevOps PRIMARY SKILL PERCENTAGE : 100
Roles & Responsibilities:
- Manage multiple software development projects simultaneously.
- Define project scope, goals and deliverables.
- Plan and schedule project timelines.
- Coordinate internal resources and third parties/vendors.
- Measure project performance and report to management.
- Identify and manage project risks.
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- Ensure adherence to project delivery schedules.
Angular (2+)
AngularJS (1.x)About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
Requirements:
- Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
- OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
- UML (Class/Sequence diagrams)
- Design Patterns (Should be able to explain some common design patterns)
- Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
- JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
- Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
- CSS (Styles, Classes)
- SDLC (What is it?, benefits, etc.)
- Robust Programming, Debugging (Common IDE features and their use)
- Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
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AngularJS (1.x)Angular (2+)
React.js
NodeJS (Node.js)
HTML/CSSJob description
Roles and Responsibilities
- Deep knowledge of the Shopify platform, its code structure, and all facets of building a store.
- Developing custom Shopify themes
- Extending Shopifys functionalities to next level using storefront APIs, liquid programming, meta fields, etc
- A proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections etc)
- Shopify Online Store 2.0 experience or knowledge
- Passionate about eCommerce, web design, and programming
- Shopify product, collection, order, customer API
- Strong knowledge of liquid programming language
- Installing & customizing Shopify themes
- Shopify app integration, Shopify theme integration
- Proficient with Shopify liquid, jQuery, CSS, HTML
Desired Candidate Profile
- Should have recent work experience in Shopify.
- JS should be strong.
- Experience in Magento/Wordpress will be an advantage.
- Must have experience in Ecommerce shopify.
.2-5 years of working experience,
.One or more of the following salesforce Certifications,
.Exceptional organizational, Verbal and written communication skills.
Salesforce Developer
.1-4 Year's of working experience
.Apex Classes, Controllers and triggers, Visual force.
.Excellent Communication.
Remote
And also requirement relocate to Mumbai
- Experience 5 to 8 years.
- Role responsible for implementing and customizing BMC solutions in DSM space Candidates with strong experience in Remedy ITSM implementation (design/ upgrade/ installation/ customization/ integration) CMDB, SRM, MyIT and
- SmartIT Experience on UNIX operating system and ITIL framework.
- Strong Java skills will be an additional plus Excellent presentation abilities (e.g. product features demonstrations, basic workshops) to customers and ability to lead the project
Title: Associate Consultant – Recruitment and co-ordinations
Reporting to: Head of Business
Location: Bangalore
About Us
Think Taank Consultants a franchisee unit of Antal International Networks is a recruitment firm with focus in Mid, Senior and Leadership level hiring based in Bangalore,
Support by Antal:
We are supported by our brand “Antal”, Antal trains us in handling all the nuances in recruitment.
Log into: http://www.antal.com">www.antal.com for more details.
Our strength – Networking
We are a large network of 30plus offices PAN India with over 200+ consultants working on both IT and Non-IT roles
Job Description
Broadly there are 2 major activities:
Recruitment and co-ordinations
Office Administration
Recruitment and co-ordinations
Managing Freelance Consultants / Network partners on end-to-end recruitment activities.
Client co-ordinations – Recruitments and strengthening business relations.
Manage the entire recruitment activity:
Once you have a JD, evaluate / qualify every requirement, understand the client’s expectations completely.
Distribute the requirements to relevant consultants and partners.
Receive the profiles from consultants, evaluate and share it to clients.
Handle end to end recruitment co-ordinations between clients and consultants.
Take control of all prospective candidates during the 2nd and final stage Interviews and understand their keenness and have backup plans accordingly.
Stay in touch with offered candidates till such time they Join.
Evaluate the running mandates and take appropriate decisions – STOP / HOLD / CONTINUE
Ensure you and your team spends time on productive mandates – TIME / VALUE / MONEY
Manage / Motivate / Assist consultants:
You should manage, guide, and assist consultants for functionally smoothly.
Motive the consultants to earn attractive Incentives.
Evaluate the consultant’s basis their performance, commitments, quality of work, etc.,
Coordinate with BD team:
You will coordinate with BD team / Account head in case of any help to address any client related issues, work jointly as a team and resolve.
Admin. / Backend work:
Maintain all reports and data on all recruitment related activities of the office.
*Daily / weekly / monthly reports of all consultants
*Performance reports of all consultants
*Data base of all roles worked (Resumes and excel sheets)
*Data base of clients
*Maintain and Manage all Job portals.
Other activities:
*Sourcing candidates for our office
*Manage and Maintain all Job portals.
*Job posting activities across various portals.
*Preparing formats / templates / presentations.
Measurable Objectives: Your performance will be measured basis on how you plan, guide, manage, maintain data, reports, analysis, etc., - Translate to measurable performance.
Work timing: 9.00am to 6.00pm (Monday to Friday)
Work from home: Considering the current pandemic the work will be from home, in the situation improves, we will have to meet in person once in a week for review meetings.
Work from office: We will evaluate the situations with respect to COVID, have all protocol measures keeping employee safety is key and take a decision, our next evaluation on this would be during the month of October 2021.
Ideal candidate: This role would suit someone who has the following qualities:
- Great Passion to learn
- Excellent communication skills – English vernacular
- Excellent in written communications
- Excellent computer skills – Excel and word
- Basic knowledge on IT skills – Java, Phyton, etc.,
Note: All other necessary trainings will be provided by us.
Learnings - What will you learn?
Industry Knowledge (Across sectors we work)
Hierarchies in the organization & how does an organization function.
Client expectations
Candidate sourcing & Candidate assessments,
Entire Recruitment cycle, challenges in hiring good talent, etc.
Solutions to candidate and client related challenges.
Do you want to work with the company which solves real time challenges by using Artificial Intelligence, Data Integration & Analytics, then read on.
The founder is a qualified physician an innovator at heart. He has immense experience in health management sector and has worked for international healthcare organizations.
- Defining the product strategy and roadmap
- Delivering MRDs and PRDs with prioritized features and corresponding justification
- Running beta and pilot programs with early-stage products and samples
- Working with external third parties to assess partnerships and licensing opportunities
- Setting pricing to meet revenue and profitability goals, delivering a monthly revenue forecast & proposing an overall budget to ensure success.
- Developing the core positioning and messaging for the product & performing product demos to customers.
- Developing sales tools and collateral also brief and train the sales force at quarterly sales meetings.
What you need to have:
- Minimum of 3 years experience as a Product Manager
- Demonstrated success defining and launching excellent products.
- Preferred experience in a job in the healthcare market
- Bachelor’s degree (MBA preferred) and technical background, with experience in data driven projects, analytics dashboards and B2B platforms
- Examples and at least one sample of an effective document delivered in the past
- Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority
AngularJS (1.x)
jQuery
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Full Stack Developer - Averlon