Onboarding Specialist

Function Expertise

Maintain oversight of developments in the BFSI, Fintech regulatory environment.

Anti Money Laundering (AML):

Develop internal procedures to prevent money laundering.

Build new scenarios/rules, create BRDs, and evaluate exception reports and alert closures.

Evaluate the performance of AML monitoring tools and negative list screening.

Review policies and procedures in the AML program (KYC/CDD/EDD).

Ensure information consistency with AML policies and regulatory requirements.

Support an annual review of the AML monitoring system and process.

Drive compliance program and monitor systems.

Compliance reviews:

Ensure policies and procedures are followed and monitor improvements.

Monitor regulatory changes:

Interpretation and dissemination of information to departments for implementation.

Focus on self-learning and development on relevant guidelines.

Maintain and periodically review necessary policies under various regulations.

Problem Solving

Proactively manage potential regulatory risks.

Identify inconsistencies in data and transactions:

Formulate strategic recommendations on policies, procedures, and practices.

Develop solutions to address specific challenges faced by business units in regulatory compliance matters, including impact assessments.

Guide transaction monitoring teams:

Address critical areas such as suspicious transactions and name match as per screening output.

Conduct process audits/reviews:

Escalate high-risk issues to management.

Identify and inform changes in legislation and regulatory requirements relating to AML.

Monitor and report critical gaps during reviews:

Recommend corrective actions.

Interaction

Guide and support internal teams:

Conduct face-to-face training for internal teams and business units.

Liaison/follow-up with inter-departments:

Ensure timely completion/updating of compliance tasks.

Report suspicious transactions:

Report to regulators (e.g., FIU) and other stakeholders (e.g., Partner Banks).

Assist the Head of Compliance:

Provide updates to senior management on critical compliance issues for immediate attention and escalation.

To succeed in the role..

Qualifications:-

Any CS / LLB / MBA with at least 6 years of experience in BFSI /Fintech compliance space focusing on AML and KYC related compliance.

Experience in BFSI & Fintech (Prefer compliance persons from NBFC/bank who has experience in handling lending processes, AML compliance, product compliances etc . Should have dealt with Regulatory audits (RBI audits / Inspections) & communicated with regulators actively on compliance related matters).

The Web 3 & Blockchain Innovation Lab plays a pivotal role in leading the lab strategic vision and

operational excellence, fostering a culture of innovation and learning by doing among students.

This individual is responsible for setting the lab strategic direction, managing a team of stream

leaders, and ensuring the lab success in bridging the gap between academia and industry. As a

thought leader and brand ambassador, the Head of the lab promotes the lab focus areas both

internally and externally, embodying the qualities of leadership and innovation that inspire

students and staff alike.

Key Responsibilities:

* Vision and Strategy:

* Develop and communicate a clear vision for the Innovation Labs, aligning with

* the institution strategic objectives.

* Set strategic goals for the lab, including defining key areas of focus, innovation

    strategies, and research priorities.

* Ensure the lab activities contribute to the broader academic and research

   missions of the institution.

Innovation Lab - Industry Interface:

* Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the lab's research and innovation projects.

* Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

* Lead initiatives to secure funding, sponsorship, and partnerships that support the lab's activities and growth.

* Brand Ambassador and Thought Leadership:

* Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

* Promote the lab's achievements and projects through various channels, enhancing its reputation and visibility.

* Foster a network of alumni, industry leaders, and academic peers to support and engage with the lab's work.

Mentorship and Role Modeling:

* Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

* Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

* Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications :

* Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business Administration) or equivalent experience in innovation management.

* Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

* Deep technical expertise in multiple blockchain platforms, smart contracts, DeFi & dApps, Web 3 libraries/frameworks and cryptography. Should be able to demonstrate a deep understanding of the benefits decentralization.

* Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

* Excellent relationship-building skills, with experience in academia-industry partnerships.

* Demonstrated success in securing funding, sponsorships, or partnerships.

* Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

* Deep understanding of the latest trends and technologies in areas relevant to the lab's focus..

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Engineer (QAE). Should be an excellent individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)
 Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented
 Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

Skills ​

AEM Guides, JQuery, Java, Java Script, HTML 5, CSS, XML, Touch UI, CI/CD tools like Maven, Jenkins.

Role and Responsibilities

●    Build and maintain solutions for AEM Guides.

●    Work in Agile Methodology - be part of Sprint Ceremonies, provide accurate estimates for assigned development Stories & deliver on time.

●    Follow Best and Recommended Practices while implementing solutions.

●    Ensure Code Quality, Readability, Maintainability and Security.

●    Write JUnit Test Cases for Unit Testing

●    Communicate with customer teams on requirements effectively.

●    Manage customer expectations of response time and issue resolution

●    Troubleshoot and reproduce the technical problems reported by customers and define workarounds.

●    Create and integrate content-driven applications on top of the AEM platform, and integrate with other systems

Required Skills

●    Good understanding on UI technologies like JQuery, Java Script, HTML 5, CSS.

●    Must: Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills.

●    Must: Good understanding of CI/CD tools like Maven, Jenkins.

●    Must: Good understanding of Code Quality and Security tools like SONAR.

●    Must: Good understanding of Topic, Concept, Reference etc.,

●    Must: Experience in creating custom templates.

●    Must: Solid experience in creating editor plugins and custom features.

●    Must: Solid experience in integrating third party API’s.

●    Must: Solid experience in creating custom output presets.

●    Must: Ability to handle clients professionally during all interfaces.

●    Preferred: Ability to work in extended hours to overlap with North America timings.

●    Must: Strong written and verbal communication skills.

●    Must: Minimum 2-3 years of experience in AEM Guides.

●    Preferred: Knowledge in AEM foundational concepts, including the CRX repository, the AEM platform, the use of core frameworks such as Apache Sling and Apache Felix.

●    Preferred: Knowledge on AEM Guides in AEMaaCS.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

• Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

• Manage incoming calls and emails and handle appropriate follow-up calls and emails.

• Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Coordinate and train all new customer starts in an efficient and streamlined way.

• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

• Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications: 

• 1-2 years of experience in communications, marketing, sales, account management, or customer success.

• Multi-tasking skills, strategic planning, and project management skills.

• Exceptional communication skills (verbal and written). 

• Analytical and process-oriented mindset.

• The ability to solve problems & to think quickly on your feet.

• An eye for detail.

• Knowledge of SalesForce and project management tools.

• Event planning experience is a plus.