
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

About SaaS Labs
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Job Overview:
We are seeking an experienced Foreign Accountant to join our finance team. The ideal candidate will have substantial experience in international accounting, financial reporting, and cross-border taxation. This role involves managing the company's financial operations related to foreign subsidiaries, compliance with international accounting standards, and ensuring accurate financial reporting in multiple currencies. The Foreign Accountant will work closely with various departments to maintain accurate financial records, provide financial analysis, and support strategic decision-making.
Key Responsibilities:
- Financial Reporting & Analysis:
- Prepare and review monthly, quarterly, and annual financial statements for international entities in compliance with International Financial Reporting Standards (IFRS) or local GAAP.
- Consolidate financial statements across various regions and subsidiaries, ensuring accuracy and consistency.
- Perform variance analysis and provide explanations for key financial figures to senior management.
- Foreign Currency Management:
- Oversee the accounting for foreign exchange transactions and manage currency risk.
- Ensure accurate conversion of foreign transactions and balances in line with current exchange rates.
- Analyze and report on currency fluctuations and their impact on financial results.
- Tax Compliance:
- Ensure compliance with local and international tax laws, including VAT, withholding tax, and transfer pricing regulations.
- Prepare and file tax returns for foreign subsidiaries, working closely with tax advisors to optimize tax positions.
- Manage tax audits and ensure timely resolution of any tax-related issues.
- Cross-Border Transactions:
- Manage and reconcile intercompany transactions and balances.
- Prepare documentation for international transactions to comply with transfer pricing and other regulatory requirements.
- Monitor and maintain foreign bank accounts, ensuring accurate and timely payment processing.
- Audit & Internal Controls:
- Coordinate with external auditors during audits for international entities, ensuring timely and accurate submissions of required documents.
- Maintain strong internal controls and ensure adherence to financial policies and procedures.
- Identify and implement process improvements in financial operations and reporting.
- Collaboration & Communication:
- Work closely with local finance teams, management, and other departments to ensure alignment on financial reporting and strategic goals.
- Provide financial advice and guidance to business units regarding international finance and accounting issues.
- Liaise with international stakeholders to resolve accounting issues and provide regular financial updates.
- Regulatory Compliance:
- Stay updated on international accounting and tax regulations, ensuring that the company remains compliant with evolving laws and standards.
- Ensure all financial practices are in line with international financial regulations, including but not limited to Sarbanes-Oxley, IFRS, and local GAAP.
Requirements:
- Education:
- Bachelor’s degree in Accounting, Finance, or a related field. A Master’s degree or professional certifications such as CPA, ACCA, or similar is highly preferred.
- Experience:
- Minimum of 5 years of accounting experience, with at least 2 years focused on international or foreign accounting roles.
- Skills:
- Strong knowledge of accounting software (e.g., SAP, Oracle, QuickBooks) and proficiency in Excel (advanced level).
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent attention to detail and analytical skills.
- Strong communication and interpersonal skills to liaise with international stakeholders.
- Proficiency in multiple languages (optional but desirable depending on the region).
This role provides a great opportunity to work in an international environment with exposure to global financial practices. If you are a highly motivated and experienced accountant with a passion for international finance, we would love to hear from you!
Job Title: Back Office Associate / Back Office Support
Job Description:
The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.
Key Responsibilities:
- Data Entry and Management:
- Accurately input and update data into databases or systems.
- Ensure data integrity and address any discrepancies or errors in records.
- Maintain and update records, files, and documents as required.
- Verification Support:
- Process and manage documents such as invoices, orders, contracts, and forms.
- Organize and maintain electronic and physical files for easy retrieval.
- Report Generation:
- Prepare and assist in the preparation of reports on business performance, financials, and operations.
- Analyse data and generate insights for better decision-making by the management team.
- Compliance and Documentation:
- Ensure compliance with company policies, procedures, and regulations.
- Assist in preparing and maintaining documentation for audits or inspections.
5. Handling Incoming Customer Calls/Requests:
- Answer incoming customer calls in a professional and friendly manner.
- Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
- Provide detailed and accurate information about products, services, or account status.
- Assist customers with technical issues, troubleshooting, or system-related problems.
Skills and Qualifications:
- Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
- Experience: Previous experience 1 Years – 2 Years
- Technical Skills: Proficiency in MS Office Suite and other office tools.
- Attention to Detail: Ability to accurately process and maintain records.
- Organization: Strong organizational skills with the ability to multitask and meet deadlines.
- Communication: Good written and verbal communication skills for internal coordination.
- Problem Solving: Ability to identify issues and take appropriate actions to resolve them.
- Job Description:
You will be working with a team of highly-motivated, young & dynamic teams of engineers & reporting to the Engineering Lead.
Position Responsibilities
- Be honest, reliable & consistent
- Write efficient & clean code
- Have a strong sense of ownership
- Be a part of development & maintenance of Pluang web app, Operations dashboard and other 3rd party products we own
- Contribute to improving the quality of engineering process & engineering culture
Position Requirements
- Strong in data structure and algorithms
- Experience in Node.js, Express, API Design & DOM
- Understanding of component based design or other design patterns
- Experience with unit testing, integration testing & continuous integration
- RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
- Good to have passion for investing
Pluang Offers
- Attractive compensation package - competitive salary, flexible bonus scheme.
- We are always looking for ways to promote and inspire innovation.
- Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of multi-national IT professionals.
- Healthy work environment - company-sponsored medical program, food, and beverage program, open communication.
- Friendly policies to support Work-life balance, team building, and celebrations.
Job Description:
- Conducting market research to understand user needs
- Defining product features and requirements
- Creating and managing a product roadmap and timeline
- Developing competitive analysis and product positioning strategies
- Defining metrics for product’s success
- Incorporating customers’ feedback
- Knowledge of product development methodologies
- Strong project management skills
- Ability to conduct market research and understand trends
- Experience in the relevant industry
- Excellent communication and interpersonal skills
- Ability to make data-driven decisions
About Company:Long-term accommodation booking platform for students (think booking.com for studenthousing). It helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with Million student housing units listed in
countries and across cities.
Responsibilities
Take a lead role in end-to-end finance management
Manage a team of to take care of
Accounting
Global entity setups and Compliances
Taxes
Financial data management system
Investor relations
Get the Consolidated books closures monthly level
Take a lead role in new country expansions
Understand the budget requirements from the department heads and plan cash flow
Analyze revenue, expenses, cash flows, and balance sheets.
Present potential scenarios and outcomes to management team
Maintain investor relations and reporting
Requirements
CA with minimum 5- 7 years of experience
Knowledge of end to end of Accounts
Direct Tax/Indirect Tax Compliances
MIS, Analytics, Excel Skills
Good Communication skills
Team leader (Min 5-6 member team)
Experienced in corporate finance and investor relations
Regards
Sana
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools such as Git, SVN, and Mercurial
- Bachelor’s degree in Electrical or Electronics Engineering with 1-3 years of relevant experience.
- Highly experienced in Embedded C, C++ coding as per MISRA standards
- Experience in firmware programming for 8 bit, 16 bit and 32 bit controllers.
- Knowledgeable in Linker Scripts, Make files & firmware debugging using JTAG or on the UART console.
- Experienced in Communication peripherals like SPI, UART, I2C, CAN, etc.
- Ideation, designing, prototyping, and developing as per product requirements.
- Expertise in system architecture and design for Embedded software systems.
- Develop modular Embedded Code to port into different projects.
- Experience on Real Time Systems and Scheduling mechanisms
- Development experience in "middleware" / “application” / Low layer.
- Experience with developing embedded code for networking technologies like TCP/IP and UDP would be a plus.
- Document state machine diagrams, flow charts to understand the system architecture
- Working closely with Design teams to understand Hardware Implementation.
- Develop Test methods, in some cases automated test cases to test the firmware code and support hardware engineers.
- Use Debuggers, oscilloscopes, power supplies, and other necessary electrical tools to debug the code for problem-solving.
- Excellent reading skills for complete understanding of technical documents such as Processor Architecture Specifications and MCU hardware manuals, schematics etc.
- Ability to generate ideas in response to complex issues and execute on solutions.
- Python programming is a big plus.
Job Description:
We are looking for a Java developer responsible for developing Web applications using Core Java and JDBC. Your primary responsibility will be to quickly learn to design and develop applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality is essential.
- Excellent knowledge of object-oriented programming.
- Well-versed in Core Java (1.7 and above preferable, with knowledge of new features like Executor framework, Generics, etc.).
- Excellent experience of collections, HashMap, concurrency packages, Exception Handling and Array List, sorting algorithm.
- Strong knowledge and understanding of real-time, low-latency multi-threaded server-side java code.
- Familiar with various design and architectural patterns.
- Skill for writing reusable Java libraries.
- Knack for writing clean, readable Java code.
- Experience with both external and embedded databases.
- Understanding fundamental design principles behind a scalable application.
- Basic understanding of the class loading mechanism in Java.
- Creating database schemas that represent and support business processes.
- Should possess good communication skills (both oral and written).
- Must be completely hands-on and an individual contributor and a self-starter.
- Must be able to complete assignments (suitable to his/her experience) with minimal assistance.
- Very good at Analytical and Logical skills.
- Solid understanding of the web development lifecycle.
- Ability to learn quickly and deliver software on time.
If you are looking forward for this opportunity, kindly apply with us with below asked details:
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