Cutshort logo
SaaS Labs logo
Onboarding Specialist
Onboarding Specialist
SaaS Labs's logo

Onboarding Specialist

SAPNA SINGH's profile picture
Posted by SAPNA SINGH
2 - 5 yrs
₹3.6L - ₹9L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Onboarding
Communication Skills
Customer Retention

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

 

 

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

 

Responsibilities

  • Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
  • Record the use cases, customer requirements and customization requests
  • Develop success plans for the customer to quickly achieve their desired outcomes
  • Train customers on the product features and educate how they help achieve the desired objectives
  • Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
  • Develop and educate the customer on the best practices
  • Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
  • Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
  • Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
  • Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

 

Qualifications

  • Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
  • Should have worked with the C-level and senior executives
  • Should be open to aligning with US / EU / AUS time zones
  • Has exceptional ability to communicate and foster positive business relationships
  • Showcases exemplary written and verbal communication skills to work along with global customers
  • Has strong problem solving and analytical skills
  • Has worked with global customers, and across different segments in the past
  • Exhibit a true passion for customers and for customer success
  • Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About SaaS Labs

Founded :
2014
Type :
Product
Size :
100-500
Stage :
Profitable

About

SaaS Labs provides conversation intelligence solutions for enterprises. It provides call tracking and analytics solutions to its users. Its product, Call Root, allows users to track & record calls, insert phone numbers, and find call source. Also, it enables users to manage SMS and email workflows. It provides toll-free numbers to track incoming calls. It provides analytical insights into calls and downloads. Its product, Just Call, provides a customer mobile number database to its users. It provides call distribution and forwarding feature, also provides voicemail through email feature. Its product, Creww, provides employee referral automation solutions. It enables users to run referral marketing campaigns for their end users. It offers a subscription-based pricing policy.
Read more

Connect with the team

Profile picture
SAPNA SINGH
Profile picture
Prabhat Mishra
Profile picture
Neha Bhaidkar

Company social profiles

angellinkedintwitterfacebook

Similar jobs

Hirebloc Ventures Pvt Ltd
Ludhiana, Jalandhar, Jaipur
1 - 4 yrs
₹1L - ₹4L / yr
Field Sales
Marketing & Communication

JOB DESCRIPTION

Position: Account Manager Sales

Location: Faridabad/Jaipur/Kolkata/Punjab

Experience required: 1- 3 years (B2B Sales) – Field Visit for meetings Salary Range: 3 LPA

Working Days: 5.5 days working (First 2 Saturdays and all Sundays are off)

Job Type: Full Time Requirement: Bike and Laptop


Role Description: We are looking for a Key Sales Manager to join our team at iTech Ecommerce Pvt. Ltd. This is a fulltime, on-field sales role. The ideal candidate will be responsible for managing and nurturing B2B leads, as well as acquiring new clients to drive business growth. Key Responsibilities:  Identify, generate, and manage new B2B leads  Build and maintain strong client relationships  Conduct meetings and presentations with prospective clients  Collaborate with internal teams to ensure client satisfaction and account growth  Meet and exceed sales targets  Working efficiently on CRM Eligibility Criteria:  Prior experience in the sales process, B2B preferred.  Excellent lead generation, communication, and negotiation skills  Strong interpersonal and relationship-building abilities  Smart worker who can figure out the challenges to convert lead.  Self-motivated person Note: Only male candidates are preferred for this role as of now, two wheeler and a laptop (in working condition) are mandatory. 

Read more
Risosu Consulting LLP
Vandana Saxena
Posted by Vandana Saxena
Remote only
5 - 9 yrs
₹12L - ₹15L / yr
Artificial Intelligence (AI)
skill iconMachine Learning (ML)
Data engineering

Job Title: Data Architect – AI/ML (Travel Domain)

We’re hiring a Data Architect to build and scale data systems powering AI/ML solutions in the travel domain. In this role, you will design data lakes/warehouses, create robust ETL pipelines, and enable real-time analytics for flight, hotel, and booking platforms. You will work closely with data scientists and engineering teams to support personalization, pricing, and recommendation engines.

Key Requirements:

  • 5+ years in data architecture / engineering
  • Strong experience with AWS/GCP/Azure and big data tools
  • Expertise in ETL, data modeling, and pipeline design
  • Good understanding of ML data workflows
  • Experience in travel, e-commerce, or high-volume platforms is a plus

If you’re passionate about building scalable data ecosystems and driving AI-led innovation, we’d love to connect.

Read more
Navi Mumbai
1 - 5 yrs
₹2L - ₹7L / yr
Sales
Field Sales
elevator sales

•1-5 years of proven experience as a sales or in a similar role.

•Strong written and verbal communication skills.

•Strong technical knowledge of equipment and elevator systems. •Excellent communication and presentation skills.

•Time management and ability to meet deadlines

•Strong problem-solving skills and a customer-focused approach. •Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

•Valid driver’s license and willingness to travel as required.

•Ability to work independently and manage time effectively in a field-based role

Read more
Pune
2 - 5 yrs
₹7L - ₹10L / yr
Video production
Strong Creative Video Production / Content Strategy Leadership Profile Mandatory...

Strong Creative Video Production / Content Strategy Leadership Profile

Mandatory (Experience 1) – Must have 2+ YOE in Video Production & video content creation for B2C / Fin-Tech digital platforms.

Mandatory (Experience 2) – Must have extensive hands-on experience in storyboarding, scripting, copywriting, and video production processes (concept to execution).

Mandatory (Core Skill 1) – Must be proficient in AI-driven content creation tools and video production/editing software (Adobe Premiere Pro, Final Cut Pro, After Effects, Photoshop, etc.), along with familiarity in prototyping/automation tools.

Mandatory (Core Skill 2) – Strong expertise in video-led content strategy, project management, digital marketing principles, and performance tracking (CTR, engagement, conversions, SEO best practices).

Mandatory (Portfolio) – Must have a strong portfolio of video content strategy, production, and execution, showcasing work across diverse digital formats (explainer videos, product demos, customer storytelling, social content).

Mandatory (Company) - Social-first Digital Agencies, OR eCommerce / B2C Brands OR New-age internet companies

Read more
Quantiphi
at Quantiphi
3 candid answers
1 video
Nikita Sinha
Posted by Nikita Sinha
Bengaluru (Bangalore), Mumbai, Trivandrum
4 - 7 yrs
Best in industry
Google Cloud Platform (GCP)
SQL
ETL
Datawarehousing
Data-flow analysis

We are looking for a skilled Data Engineer / Data Warehouse Engineer to design, develop, and maintain scalable data pipelines and enterprise data warehouse solutions. The role involves close collaboration with business stakeholders and BI teams to deliver high-quality data for analytics and reporting.


Key Responsibilities

  • Collaborate with business users and stakeholders to understand business processes and data requirements
  • Design and implement dimensional data models, including fact and dimension tables
  • Identify, design, and implement data transformation and cleansing logic
  • Build and maintain scalable, reliable, and high-performance ETL/ELT pipelines
  • Extract, transform, and load data from multiple source systems into the Enterprise Data Warehouse
  • Develop conceptual, logical, and physical data models, including metadata, data lineage, and technical definitions
  • Design, develop, and maintain ETL workflows and mappings using appropriate data load techniques
  • Provide high-level design, research, and effort estimates for data integration initiatives
  • Provide production support for ETL processes to ensure data availability and SLA adherence
  • Analyze and resolve data pipeline and performance issues
  • Partner with BI teams to design and develop reports and dashboards while ensuring data integrity and quality
  • Translate business requirements into well-defined technical data specifications
  • Work with data from ERP, CRM, HRIS, and other transactional systems for analytics and reporting
  • Define and document BI usage through use cases, prototypes, testing, and deployment
  • Support and enhance data governance and data quality processes
  • Identify trends, patterns, anomalies, and data quality issues, and recommend improvements
  • Train and support business users, IT analysts, and developers
  • Lead and collaborate with teams spread across multiple locations

Required Skills & Qualifications

  • Bachelor’s degree in Computer Science or a related field, or equivalent work experience
  • 3+ years of experience in Data Warehousing, Data Engineering, or Data Integration
  • Strong expertise in data warehousing concepts, tools, and best practices
  • Excellent SQL skills
  • Strong knowledge of relational databases such as SQL Server, PostgreSQL, and MySQL
  • Hands-on experience with Google Cloud Platform (GCP) services, including:
  1. BigQuery
  2. Cloud SQL
  3. Cloud Composer (Airflow)
  4. Dataflow
  5. Dataproc
  6. Cloud Functions
  7. Google Cloud Storage (GCS)
  • Experience with Informatica PowerExchange for Mainframe, Salesforce, and modern data sources
  • Strong experience integrating data using APIs, XML, JSON, and similar formats
  • In-depth understanding of OLAP, ETL frameworks, Data Warehousing, and Data Lakes
  • Solid understanding of SDLC, Agile, and Scrum methodologies
  • Strong problem-solving, multitasking, and organizational skills
  • Experience handling large-scale datasets and database design
  • Strong verbal and written communication skills
  • Experience leading teams across multiple locations

Good to Have

  • Experience with SSRS and SSIS
  • Exposure to AWS and/or Azure cloud platforms
  • Experience working with enterprise BI and analytics tools

Why Join Us

  • Opportunity to work on large-scale, enterprise data platforms
  • Exposure to modern cloud-native data engineering technologies
  • Collaborative environment with strong stakeholder interaction
  • Career growth and leadership opportunities
Read more
Insurance Broking Industry
Insurance Broking Industry
Agency job
Mumbai, Navi Mumbai, Aurangabad, Nagpur, Ahmedabad
1 - 5 yrs
₹4L - ₹5L / yr
Insurance
Brokerage
skill iconLeadership
Relationship building
Relationship development
+2 more

We’re Hiring: Relationship Manager – Retail Sales 🌟

📍 Locations: Mumbai | Ahmedabad | Aurangabad

🕒 Mon–Sat | ⏰ 10 AM – 6:30 PM

🎓 Qualification: Graduate | 💼 Exp: 1–5 yrs


🔹 Key Responsibilities:

✨ Drive client acquisition & achieve GWP sales targets

🤝 Manage & grow a network of 40–45 insurance agents

📊 Provide accurate quotations & close policy sales

🎯 Ensure 100% monthly GWP target achievement

💬 Build & maintain strong client & agent relationships

📋 Prepare daily/weekly MIS & ensure process compliance


💡 Skills Required:

📚 Insurance product knowledge

🗣️ Excellent communication & relationship management

⚡ Leadership & business acumen


🎁 Benefits:

💰 Competitive salary & incentives

🎓 Training & professional growth opportunities

🩺 Insurance coverage (GTL)

🤝 Supportive, growth-oriented work culture

Read more
Healthifyme
at Healthifyme
1 video
11 recruiters
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
4 - 6 yrs
₹18L - ₹45L / yr
skill iconPython
skill iconDjango
skill iconGo Programming (Golang)
skill iconJava

Roles:

  • Developing core infrastructure in Python, Django.
  • Developing models and business logic (e. g. transactions, payments, diet plan, search, etc).
  • Architecting servers and services that enable new product features.
  • Building out newly enabled product features
 Skills:
  • Minimum 4 years of industry or open-source experience.
  • Proficient in at least one OO language: Python(preferred)/Golang/Java.
  • Writing high-performance, reliable and maintainable code.
  • Good knowledge of database structures, theories, principles, and practices.
  • Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda].

 

Read more
Remote only
0 - 3 yrs
₹2.5L - ₹4.8L / yr
Market Research

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.


Requirements:

• Bachelor's degree in business management, marketing, or related field.

• 0 - 3 years' relevant work experience in business development or similar field preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.


Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends.


Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh

Language: English & Hindi 

Read more
Planetspark
at Planetspark
2 candid answers
Tanvi Sharma
Posted by Tanvi Sharma
Gurugram
0 - 2 yrs
₹3L - ₹4L / yr
Sales
Communication Skills

About PlanetSpark:  

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers  amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries  through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top  1% teachers.

Your Roles and Responsibilities: 

Business Development is a critical aspect of our platform business.  

1. Actively seeking out new sales opportunities through cold calling, networking and social media. 

2. Calling 65-70 leads everyday 

3. Setting up meetings with potential clients (parents) 

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 

5. Negotiate/close deals and handle complaints or objections 

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue  per month) 

7. “Go the extra mile” to drive sales



Mission Statement 

1. In your training of 1st month, we shall actively probe you through the process using Training Decks,  Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along  with you paid stipend along the journey. 

2. We create career oritented BDCs in this 1 month whose skill becomes unmatched across the sector.  

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period,  hence making a way to achieve License to Sell (L-2-S)  

4. You will be entitled for training stipend of Rs.21428 fixed + incentives 

5. Post 1L Revenue achievement, you will be entitled for below CTC  

India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)  US/ Canada Shift (8:00 pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA Variable)  

What are we looking for? 

1. Proficiency in English 

2. Thorough understanding of marketing and negotiating techniques 

3. Fast learner and passion for sales 

4. Self-motivated with a results-driven approach 

5. Proven experience in sale or relevant role is a plus 

6. A friendly and energetic personality with customer service focus 

Criteria 

1. Willing to work 5 days in a week in a fast paced startup 

2. Ready to work from Office and join immediately. 

3. Week-off on Wednesday, Thursday or Thursday, Friday

What are the behavioral attributes that we are looking for? 

- A keen desire to bring growth for a fast-growing Series B funded startup 

- An apparent Founder's mindset  

- The candidates should be able to work in a high paced ever-changing digital environment. The   role  will require you to be resourceful, proactive and an expert communicator. In turn it offers immense  learning and growth. 

- Don't forget to carry along a dash of humor. It never hurts. And we are fun loving people


Read more
Leading Media Conglomerate
Leading Media Conglomerate
Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida), Noida
6 - 10 yrs
₹15L - ₹20L / yr
Search Engine Optimization (SEO)
Internet marketing
Electronic commerce
Project Management
Team Management
+6 more
Work with one of the largest media houses in India, take your career to a new high with the global exposure and experience.
 
Our client is among the top 3 most trusted newspapers in India, read by more than 30 million Indians. It is one of the most renowned names in Indian media especially across North India. They also host a multitude of media initiatives like Print, Digital, TV, Events and Radio Stations covering various states in the country to connect better with the locals. Their website is one of the fastest growing digital news sites, where they have shown a growth in audience by around 200% in tier 2 and 3 cities and towns in India.
 
The 6 decade old media house was founded by a fearless and famous journalist and writer who has been felicitated with many literary awards. Currently led by a team of experts and media professionals at its CXO levels, the publishing house has expanded to many digital and offline businesses under its roof, providing employment to thousands in India. They have kept the flag high with their journalistic values and quality coverage of events throughout the world.
 
As a Head of SEO, you’ll drive the constant innovation and performance of the company's organic presence across all search engines by focusing on the right data and tactics to secure rankings for existing terms as well as expand keyword coverage.
 
The bottom line for this role would be to Increase 1st page rankings and enhance site speed & crawlability.
 
What you will do:
  • Influencing the direction of our marketing team and the business at large by informing strategy research, innovation, suggesting, testing, and utilizing the latest and greatest approaches and tools in the space.
  • Partnering with outside agencies to amplify successes and results
  • Optimizing content, site structure, link architecture, and our growing brick & mortar footprint to improve 1st page ranking
  • Increasing and constantly iterating the communication streams and alignment cross functionally that ensure SEO efforts are understood, well-supported, and successful at the enterprise level
  • Nurturing a world class, engage, and high-performing SEO function & team
  • Contributing thought partnership, positive influence, and subject matter expertise to the Marketing leadership team as well as peer groups across the organization

 

 

What you need to have:

  • MBA - Marketing or in related Stream from good college is preferred. (tier 1 colleges not mandatory)
  • 6 - 10 years of success in Marketing with strong track record and technical knowledge of SEO latest practices
  • Demonstrated success within B2C/ D2C/ Media/ EdTech/ Fintech/ Ecommerce businesses
  • Obvious and insatiable curiosity and learning agility
  • Proven agility to move between simultaneous projects, challenges, and priorities
  • Experience collaborating across teams, functions, and initiatives
  • A strong drive to identify and act on improvement opportunities
  • A head for business and a heart for people
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos