Cutshort logo
SaaS Labs logo
Onboarding Specialist
Onboarding Specialist
SaaS Labs's logo

Onboarding Specialist

SAPNA SINGH's profile picture
Posted by SAPNA SINGH
2 - 5 yrs
₹3.6L - ₹9L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Onboarding
Communication Skills
Customer Retention

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

 

 

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

 

Responsibilities

  • Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
  • Record the use cases, customer requirements and customization requests
  • Develop success plans for the customer to quickly achieve their desired outcomes
  • Train customers on the product features and educate how they help achieve the desired objectives
  • Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
  • Develop and educate the customer on the best practices
  • Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
  • Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
  • Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
  • Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

 

Qualifications

  • Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
  • Should have worked with the C-level and senior executives
  • Should be open to aligning with US / EU / AUS time zones
  • Has exceptional ability to communicate and foster positive business relationships
  • Showcases exemplary written and verbal communication skills to work along with global customers
  • Has strong problem solving and analytical skills
  • Has worked with global customers, and across different segments in the past
  • Exhibit a true passion for customers and for customer success
  • Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About SaaS Labs

Founded :
2014
Type :
Product
Size :
100-500
Stage :
Profitable

About

SaaS Labs provides conversation intelligence solutions for enterprises. It provides call tracking and analytics solutions to its users. Its product, Call Root, allows users to track & record calls, insert phone numbers, and find call source. Also, it enables users to manage SMS and email workflows. It provides toll-free numbers to track incoming calls. It provides analytical insights into calls and downloads. Its product, Just Call, provides a customer mobile number database to its users. It provides call distribution and forwarding feature, also provides voicemail through email feature. Its product, Creww, provides employee referral automation solutions. It enables users to run referral marketing campaigns for their end users. It offers a subscription-based pricing policy.
Read more

Connect with the team

Profile picture
SAPNA SINGH
Profile picture
Prabhat Mishra
Profile picture
Neha Bhaidkar

Company social profiles

angellinkedintwitterfacebook

Similar jobs

Hyderabad
2 - 5 yrs
₹18L - ₹27L / yr
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconPython
skill iconJava
skill iconAmazon Web Services (AWS)

About NxtWave:

NxtWave is one of India’s fastest-growing edtech startups, transforming the way students learn and build careers in tech. With a strong community of learners across the country, we’re building cutting-edge products that make industry-ready skills accessible and effective at scale.


What will you do:

  • Build and ship full-stack features end-to-end (frontend, backend, data).
  • Own your code – from design to deployment with CI/CD pipelines.
  • Make key architectural decisions and implement scalable systems.
  • Lead code reviews, enforce clean code practices, and mentor SDE-1s.
  • Optimize performance across frontend (Lighthouse) and backend (tracing, metrics)
  • Ensure secure, accessible, and SEO-friendly applications.
  • Collaborate with Product, Design, and Ops to deliver fast and effectively.
  • Work in a fast-paced, high-impact environment with rapid release cycles.


What we are expecting:

  • 3–5 years of experience building production-grade full-stack applications.
  • Proficiency in React (or Angular/Vue), TypeScript, Node.js / NestJS / Django / Spring Boot.
  • Strong understanding of REST/GraphQL APIs, relational & NoSQL databases.
  • Experience with Docker, AWS (Lambda, EC2, S3, API Gateway), Redis, Elasticsearch.
  • Solid testing experience – unit, integration, and E2E (Jest, Cypress, Playwright).
  • Strong problem-solving, communication, and team collaboration skills.
  • Passion for learning, ownership, and building great software.


Location: Hyderabad (In-office)


Apply here:- https://forms.gle/QeoNC8LmWY6pwckX9

Read more
Jaro Education
at Jaro Education
1 video
3 recruiters
Neha Yadav
Posted by Neha Yadav
Thane, Mumbai
1 - 3 yrs
₹3L - ₹6L / yr
Sales

We are hiring for Designation: Career Development Executive / Officer-


Job Description: (70% inside sales & 30% virtual meetings)

· Achieving enrolment targets (End to End Sales).

· Lead generation through cold calling

. Identifying suspects and prospects

· Meeting & Counselling prospective working professionals for their career options.

· You will be selling executive MBA programs, financial courses, full time MBA programs or techno functional courses.


Experience - 1-3Years 

Location - Mumbai (Thane, Chembur, Goregaon)

Age - max 28 years 

Immindiate joiner 


Monday- Saturday (Sundays fixed off) Work timings – 10:00 a.m. to 7:00 p.m.



Read more
makeO
at makeO
1 recruiter
chris Francis
Posted by chris Francis
Hyderabad
2 - 4 yrs
₹2L - ₹4L / yr
Team Management
Team building

Key Responsibilities:

1. Training the field team on Sales pitch on regular basis

2. Responsible for revenue generation through sales

3. Drive the off-line lead generation activities for the cities (primarily through referrals) 4. Ensure

minimum 50% sales conversion on the leads assigned to the team 5. Figure out new channels

to generate more leads off-line and ensure conversions on the same 6. Regular evaluation of

the sales team through test and measure their performance 7. Improve the sales efficiency of

the sales team

8. Tracking MoM performance for each of the field sales team

9. Work on the reports for the management and ensure data sanity

10. Real time handling the objection during sales and assisting the field sales team when they

are in front of the client

11. Share feedback on the pricing, policy change and other circumstances which may cause

downfall in sales numbers

12. Conduct motivation sessions with team to keep their moral high

Read more
Quokka Labs
at Quokka Labs
1 video
3 recruiters
Shruti Sinha
Posted by Shruti Sinha
Remote only
2 - 4 yrs
₹1L - ₹8L / yr
skill iconDjango
skill iconPython
skill iconFlask
Key Responsibilities:
1. Experience as a developer with a proven track record in on-time and successful deliveries.
2. Must be highly proficient in python and its frameworks along with various databases
3. Work end to end on microservices and Serverless built on cutting edge technologies like Python (Strong practical experience preferred)
4. Strong knowledge of database & web applications.
5. User authentication and authorization between multiple systems, servers, and environment
6. Experience in python, Javascript and development with various other integrations like firebase.
7. Experience in client/server application development

Desired Profile:
1 . 2+ years of experience as a developer
2. Excellent problem-solving and communication skills are required to articulate technical concepts to the team
3. Excellent development, and debugging skills
4. Ability to learn, act, and thrive in a fast pace environment
5. Knowledge of agile development methodologies
Read more
Mirabel Technologies, Inc
Rohith Ravuri
Posted by Rohith Ravuri
Hyderabad
3 - 5 yrs
₹7L - ₹13L / yr
SQL
Performance tuning
NOSQL Databases
SSIS
Microsoft SQL Server DBA
+3 more

Job Description:

 

Candidate should ideally be a B.E/B.Tech graduate with around 3 to 5 years of experience, with core T-SQL scripting , performance tuning, SSIS, NOSQL skills. The current role requires a core T-SQL , NoSQL and SSIS developer. The SQL Developer will be responsible for:

 

  • Creating & designing database and all database objects such as tables, views, StoredProcedures, functions etc.
  • Writing and troubleshooting simple to complex SQL scripts, stored procedures, views, functions, etc. as per the requirement.
  • Troubleshooting and fixing all performance issues with respect to databases (objects & scripts).
  • SQL Query tuning and performance tuning.
  • Develop/migrate existing scripts to SSIS.
  • Maintaining referential integrity, domain integrity and column integrity by using the available options such as constraints, etc.
  • Maintaining database objects (like tables, views,Stored Procedures) performance by following the tuning tips like normalization, indexes, etc.
  • Importing and exporting the data from different sources using tools, writing required scripts.
  • Works closely with other members of the team to accomplish the projects.
  • Assists project teams to design and develop core business components utilizing  industry-accepted analysis and design standards.
  • Provides and/or assists with, project management and project leadership.
  • Create and maintain documentation for all the projects.
  • Working with NOSQL databases (Mostly on MongoDB) .

 

PRIMARY SKILLS: 

 

TSQL, SQL, NoSQL, Performance Tuning, SSIS, Import & Export of data from different data sources and from different formats.

 

SECONDARY SKILLS:

 

Database Administration

 

REQUIRED SKILLS:

 

  • 3+ years of professional experience in working with MSSQL Server 2008 and above.
  • 3+ years of professional experience in writing TSQL scripts.
  • Thorough experience in SQL query tuning and performance tuning.
  • Experience in developing and maintaining SSIS packages.
  • Experience in working with NoSQL databases. MongoDB would be preferable.
  • Fluent knowledge of MSSQL server DBA.
  • Should be a good team player and should possess good attitude and work ethics.
  • Should possess excellent communication and written skills.

 

PREFERRED SKILLS:

 

  • MSSQL DBA.
  • SSIS.
  • NOSQL, MongoDB
Read more
Paytm
at Paytm
41 recruiters
Pawan Prakash
Posted by Pawan Prakash
Noida, Bengaluru (Bangalore), Pune
3 - 6 yrs
Best in industry
JMeter
NewRelic
AppDynamics
skill iconJava
gatling
Expectations/ Requirements
3+ Years of experience in performance, scalability, and fault tolerance testing using JMeter, Gatling etc (At least One tool)
2+ Years of performance monitoring and analytics using New Relic, AppDynamics etc (At least One tool)
Working knowledge of RESTful APIs , XML, JSON.
Knowledge of testing and analyzing large and complex systems
Knowledge of Jenkins/Hudson or another continuous integration and release management tool
Working Knowledge in Unix/Linux environment/ Debugging skills
Basic coding skills in Java
 
Skills that will help you succeed in this role
Expert Level coding skills in Java (recent experience in back-end Java desired)
Experience in deploying J2EE applications (in Tomcat etc.)
Good knowledge of SCM tools including Git, subversion
Knowledge of build automation tools e.g. maven
Knowledge of one or more scripting languages e.g. shell, python, ruby, groovy
Excellent written and verbal communication skills
Must be comfortable working with a distributed team
Solid organizational skills including attention to detail and multitasking skills
Read more
Our client company is into Computer software. (YB1)
Our client company is into Computer software. (YB1)
Agency job
via Multi Recruit by Ashwini Miniyar
Bengaluru (Bangalore)
8 - 10 yrs
₹50L - ₹60L / yr
skill iconKubernetes
Technical support
Cloud Architect
  • Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
  • Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
  • Work with our developers to identify defects and opportunities for product improvement
  • Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
  • Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
  • Develop and contribute to internal and external knowledge bases
  • Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
  • Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

  • Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
  • Entrepreneurial spirit and are not afraid to take on new challenges
  • Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
  • Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
  • Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
  • 12+ years in a technical support role required
  • Prior experience as a technical lead preferred

 

Read more
MyScoot
at MyScoot
1 recruiter
Akhil Tripathi
Posted by Akhil Tripathi
NCR (Delhi | Gurgaon | Noida)
3 - 12 yrs
₹15L - ₹35L / yr
skill iconReact Native
skill iconReact.js
skill iconJavascript
Mobile App Development
Gradle
+5 more

MyScoot is a Y Combinator and VC funded start-up that helps you discover new people at home-hosted social events.

We are looking for an experienced React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

  • Minimum 3 years of experience in a high-quality engineering team at a product startup or MNC
  • Bachelor’s degree in computer science, computer engineering or related technical field from a top-tier college
  • Proficiency in CS concepts such as data structures and algorithms
  • Experience in implementing readable, object oriented code and design patterns
  • Understanding of build, deployment, A/B testing of products
  • Familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ
  • Understanding of REST APIs, the document request model, and offline storage
  • 1+ years of experience working as a React Native Mobile Developer

Read more
Insight Heroes
at Insight Heroes
1 recruiter
Miheer A.S.
Posted by Miheer A.S.
Pune
1 - 5 yrs
₹2L - ₹7L / yr
Business Development
Field Sales
Telesales
Business Development executives will be engaged in selling a SaaS platform for Consumer Insights and Data Analytics to companies and end customers across the world.
Read more
Wibmo
at Wibmo
2 recruiters
Shirin AM
Posted by Shirin AM
Bengaluru (Bangalore)
5 - 10 yrs
₹10L - ₹15L / yr
ETL
Business Intelligence (BI)
PowerBI
Critical Tasks and Expected Contributions/Results : The role will be primarily focused on the design, development and testing of ETL workflows (using Talend) as well as the batch management and error handling processes. Build Business Intelligence Applications using tools like Power BI. Additional responsibilities include the documentation of technical specifications and related project artefacts. - Gather requirement and propose possible ETL solutions for in-house designed Data Warehouse - Analyze & translate functional specifications & change requests into technical specifications. - Design and Creating star schema data models - Design, Build and Implement Business Intelligence Solutions using Power BI - Develop, implement & test ETL program logic. - Deployment and support any related issues Key Competency : - A good understanding of the concepts and best practices of data warehouse ETL design and be able to apply these suitably to solve specific business needs. - Expert knowledge of ETL tool like Talend - Have more than 8 years experience in designing and developing ETL work packages, and be able to demonstrate expertise in ETL tool- Talend - Knowledge of BI tools like Power BI is required - Ability to follow functional ETL specifications and challenge business logic and schema design where appropriate, as well as manage their time effectively. - Exposure to Performance tuning is essential - Good organisational skills. - Methodical and structured approach to design and development. - Good interpersonal skills.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos