Onboarding Specialist

Job Description: Implementation Manager / Solution Implementation Lead

(Tech + Customer-Facing Role)

About the Role

We are looking for an Implementation Manager who can bridge the gap between technology, product, and customer success. The ideal candidate should understand APIs, integrations, workflows, and product configurations while also being comfortable interacting with customers, conducting workshops, managing go-lives, and driving adoption.

This role is critical in ensuring smooth onboarding and successful deployment of the platform for Banks, NBFCs, and other enterprise clients.

Key Responsibilities

Customer Implementation & Onboarding

• Lead end-to-end implementation and onboarding for enterprise customers.
• Understand customer workflows, business requirements, and operational challenges.
• Conduct requirement gathering sessions, workshops, and solution walkthroughs.
• Configure product workflows, questionnaires, user journeys, and implementation setups.
• Coordinate pilot launches, UAT, production rollout, and post go-live support.

Technical Coordination

• Work closely with Product, Engineering, and AI teams for integrations and deployment.
• Understand APIs, JSON payloads, webhooks, LOS integrations, and workflow configurations.
• Assist clients with technical discussions around APIs, data flow, and integrations.
• Troubleshoot implementation issues and coordinate resolution across internal teams.
• Track dependencies, timelines, and delivery milestones.

Customer Communication

• Act as the primary implementation SPOC for customers.
• Conduct training sessions for business and operations teams.
• Translate technical concepts into simple business language.
• Provide regular project updates, MOMs, trackers, and escalation management.
• Build strong relationships with client stakeholders across business, operations, and technology teams.

Required Skills & Qualifications

Technical Understanding

• Basic understanding of APIs, integrations, JSON, workflows, and SaaS products.
• Ability to understand and explain technical concepts to non-technical users.
• Familiarity with implementation/project management tools and documentation.

Preferred Background

• 2–6 years of experience in:
• SaaS implementation
• Solution engineering
• Technical account management
• Product implementation
• Experience working with BFSI, FinTech, NBFCs, or enterprise SaaS is preferred.

Ideal Candidate Profile

• Tech-savvy but business-oriented.
• Can coordinate between customers and engineering teams effectively.
• Strong ownership mindset.
• Structured and process-driven.
• Comfortable traveling for client meetings/go-lives if required.
• Able to manage ambiguity in fast-growing startup environments.

We are looking for a highly capable Node.js/ExpressJS developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.js/ExpressJS based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Qualification:

• Bachelor’s degree in computer science, information science, or similar.
• At least three years’ experience as a Node.js and ExpressJS developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Be a part of one of the best IT companies that is making it easier for businesses and customers to interact with each other, efficiently and economically too.

Our client is a global platform that provides exceptional customer engagement through chatbots and various channels for their business clients. They have made their presence known across verticals, small and large businesses and even in emerging markets. The objective of their messaging platform is to create a rich experience for the marketing, sales and support teams using messaging channels, device manufacturers and operators.

They are currently working with nearly 40 thousand brands, serving almost 6 billion messages per month. Their clientele includes well-known giants such as HDFC Bank, Twitter, FB, Whatsapp, Google, LinkedIn, Zomato, Citibank, Vogue and many more. With offices based in the USA, Brazil, Mexico and India, their team has become an integral part of their clients’ numerous customer success stories.

As a Frontend Developer, you will be required to be an expert in technologies such as HTML, CSS, Javascript, ReactJS, UI Design tools, Wireframe tools etc. and work on the Frontend development of our products/ services.

What you will do:

• Designing and developing a UI framework that can be used across multiple products and website
• Working on optimization of the web application/ websites and keeping knowledge of tools used to benchmark the performance.
• Being aware of agile development (short sprints) and helping the team with debugging and troubleshooting issues.
• Learning newer technologies in UI/UX and guiding the team in delivering quality results.

What you need to have:

Hi,

PBF details for Project Coordinator profile:

Experience: 1+

Education: BTech/BE/BCA and above, PMP Certification good to have

Responsibility:

1. To manage Mobile/Web Application Projects, Ecommerce and CMS Based Website Projects.
2. Testing of these applications
3. Ensure the projectstays under scope and under prescribed timeline 
4. Communicate with clients and ensure the gap between client and technical team is taken care of.

Must have:

1. Good oral and written communication and pleasing personality.
2. Understanding of technical requirements of mobile/web apps and websites. 

• The primary criteria are you must have a strong understanding of best practices in HR. Secondly, you must have worked in an organization that scaled up and was a new age.
• You must be passionate about your work and must be excited to work with a mid-sized organization.
• If this is just another job change to increase your salary or for better growth, then this may not work out as they need someone who is passionate about leading the entire HR for an organization and building a great culture, and helping in the scaling up of the organization.
• The role would be leading the development and management of the end-to-end recruitment and training processes and the implementation of best industry practices and functional innovations.
• Implement after appropriate research the best practices in the recruitment and L&D space in the market Strong stakeholder management
• Manage all external partners- external recruitment agencies and training vendors on our panel
• Oversee recruitment lifecycle for various positions. Monitor and reduce the time-to-hire and- hiring costs
• Manage and implement the learning calendar
• Spearheading all facets of HR, Organizational Development, Policies and Procedures, HR Operations, Change Management, Talent Development, Succession Planning, Talent Acquisition, Analytics, etc. across Group. Supervise the work of HR personnel and provide guidance.
• Steering policies & initiatives for identifying high potential, high performing talent within the organization, while providing accelerated developmental work assignments and training opportunities.
• Serve as the point of contact for employment relations and communicate with labor unions
• Monitor adherence to internal policies and legal standards

Requirements

• MBA in HR from reputed university/ college with 10+ years of relevant experience
• Must have led HR for at least 5 years
• Knowledge and experience of other HR processes like performance and talent management, R&R, audit/ compliances, Comp & Benefits, HRMS/ HRIS/ ERP, etc. preferred.
• To fit the bill, you must have good exposure to managing the Training and Recruitment function independently with senior stakeholders.
• You must be strategic and at the same time be willing to roll up your sleeves and get the job done.
• People with excellent communication skills and who have led recruitment and training for a decent-sized organization and have delivered excellent results would be considered. High energy professionals would prefer.
• Interested, please apply with a cover note mentioning your experience in the same and why you think you would fit the bill well. Please note all resumes without cover notes will take LONGER to process

Interpersonal skills

• Self-motivated, team player, results-oriented
• Well organized, good communication and reporting skills
• Ability to successfully work under tight project deadlines