Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SaaS Labs
About
Company social profiles
Similar jobs
React.js
Javascript
Redux/Flux
Angular (2+)React.js, Java Script, Redux, React,React.js,Angular,Frontend Developer, UI Developer, Full Stack Developer
SafEarth is seeking a motivated and results-driven Junior Sales Manager to join our dynamic sales team. This role is perfect for a proactive individual who is eager to develop their career in sales and contribute to our mission of advancing solar energy solutions.
Key Responsibilities:
Sales Execution: Assist in the development and execution of sales strategies to achieve company targets and increase market share.
Lead Generation: Identify and qualify new sales leads through various channels, including research, networking, and cold calling.
Client Relationship Management: Build and maintain strong relationships with new and existing clients, understanding their needs and providing tailored solutions.
Product Knowledge: Maintain an in-depth understanding of SafEarth's products and services, and effectively communicate their benefits to potential customers.
Sales Reporting: Track and report on sales activities, progress, and results using CRM software and any other tools.
Team Collaboration: Work closely with the marketing, product development, and customer service teams to ensure a seamless customer experience and alignment of sales strategies.
Qualifications:
Education: Bachelor’s degree in Engineering, Business, Environmental Science, or a related field.
Experience: Minimum 6 Months of experience in sales or a customer-facing role, preferably within the renewable energy sector. Candidates with internship experience are also encouraged to apply.
Skills:
- Strong communication and interpersonal skills.
- Ability to understand and articulate technical concepts.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organizational and time management skills.
Attributes:
- Self-motivated and goal-oriented.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn.
- Passion for renewable energy and sustainability.
Language skills: Proficiency in English is mandatory. Working proficiency in at least one regional language either Kannada or Tamil is required.
Who are we?
SocialPilot, a SaaS product, is an easy-to-use social media marketing tool that helps professionals, teams, and businesses automate their social media management. It helps customers at every step – right from publishing posts on their profiles to analyzing their posts’ performance.
About the role:
- Profile - Conversion Rate Optimization
- Role - Full-time
- Grade - Manager / Senior Manager
- Location - Remote - Work from home / anywhere
- Work hours - Mon to Fri / Day Shift
You will be:
- Creating conversion optimization strategies using both qualitative (page evaluations, UX design principles, site reviews) and quantitative (traffic source analysis, web analytics tools) sources
- Conducting internal planning meetings and lead the development of A/B & multivariate testing road maps that will lift conversion rates
- Establishing and maintaining a clear backlog, and defining the optimization roadmap that will increase conversion, customer engagement, and other KPIs
- Aligning stakeholders on root issues and opportunities based on statistical data based evidence
- Identifying optimization opportunities, analyzing and interpreting site usage data and trends through rich and in-depth data analysis, consumer research (quantitative and qualitative), and usability studies.
- Creating high-quality, comprehensive deliverables such as project strategy decks, creative briefs, and weekly/monthly reports
- Troubleshooting and spotting existing issues with optimization test set-ups and present results internally through the production of high-quality documentation
- Organizing and visualizing website data to analyze, identify, and address friction points on a prospect’s path to conversion
What are we looking for?
- A data obsessed CRO Manager to help us convert prospects to users through each stage of the customer journey. The ideal candidate will not only help uncover and collect accurate data but connect the dots between data and the desired business outcomes. Above all, we are looking for a resilient team player who will revisit and re-experiment till the code is cracked
- 5+years' experience working specifically in CRO and Analytics
- Prior experience in working in the B2B/ SaaS setup in the international markets
- Advanced understanding of Web analytics such as Google Analytics, Adobe Omniture
- Deep understanding of conversion/persuasion best practices
- Good understanding of UX/UI design principles
- Copywriting skills, particularly the ability to write compelling value propositions
- Hands-on experience with any conversion optimization testing tools such as LiveBall, Optimizely, SiteSpect, Test&Target, HotJar, Unbounce, etc.
- Ability to manage multiple projects with rapidly changing variables and eager to take end-to-end ownership with little supervision
- Excellent attention to detail and strong organizational skills
- Proactive and self-motivated to seek answers, generate ideas, and develop new skills
- Impeccable English communication skills
About SocialPilot
For too long, too many SMBs and growing agencies have put up with underwhelming marketing software products that are “cheap” but painful to use, have too many frustrating features, and have severely delayed customer service and overall a very disappointing experience. And sure enough, as these agencies grow, they find themselves locked in annual contracts worth thousands of dollars for software products that they thought were “discounted”.
SocialPilot was created in 2014 to change this.
At SocialPilot, we believe that irrespective of the ticket size, SMBs and agencies deserve enterprise-class software that creates joyful experiences in their day-to-day marketing work. We think that being price competitive does not mean cheap and that just because an agency grows, does not mean that we should start charging them ridiculously. And yes, each and every customer’s business is equally important and deserves immediate attention including 24x5 chat, emails, and phone calls.
Today, over 9000 agencies and SMBs use SocialPilot to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
Our impact so far
- Helped 9000+ marketing agencies and SMBs
- 1 billion+ social media posts published
- One of the fastest growing SaaS companies in India as listed by Inc 42
- Ranked as a “Great Product” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius
What we believe in
- Customer Obsession We put customers first while making decisions and planning future goals
- Ownership We believe in taking ownership of areas that we’re working on. We own up to our - successes and failures. Moving the needle matters more than just busywork
- Relentless When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again
- Nimbleness We respond rapidly to changing circumstances and customer needs
- Collaboration Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together
Why join us
- Work-life balance 5-days work week to help you make the most of work and life
- Open door policy Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
- Zen-like workspace A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms
- Unwind Catch up with your colleagues or guests at our chic cafeteria for coffee or our catered lunches. Challenge your team at air hockey or perhaps catch the live cricket match while you’re at it
- Celebrate From birthdays to festivals - we don’t miss any occasion to celebrate however small or big
React Native
iOS App DevelopmentReact.jsRedux/FluxJavascript- · 3+ Yrs Solid knowledge of frontend development with a minimum of 2 years of work on ReactJS,/ React native
- · Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- · Strong & thorough understanding of Reactjs and its core principles
- · Experience with popular Reactjs workflows such as Redux
- · Knowledge of isomorphic React is a plus
- · Familiarity with RESTful APIs
- · Familiarity with modern front-end build pipelines and tools
- · High coding standards - understanding of test coverage best practices & test pyramid concept
- · Familiar with Continuous Delivery approach
- · Experience with Distributed and Concurrent Systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures
- · Passion about technology and its relationship with product and user experience
- · Ability to work independently - identify problems, create plans and implement solutions to them
- Identify, prioritize, and reach out to new clients, and business opportunities et al
- Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of projects.
- Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
- Responsible for handling business research, market surveys and feasibility studies for clients
- Responsible for supervising implementation, advocating for the customer’s needs, and communicating with clients
- Develops, executes and evaluates new plans for expanding increase sales
- Documents all customer contact and information
- Represent in strategic meetings
- Help increase sales and growth
Android Development
Kotlin
Java
C++Responsibilities
- Translate designs and wireframes into high quality code
- Design, build, and maintain high performance, reusable, and reliable Java code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Skills
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to design applications around natural user interfaces, such as “touch”
- Knowledge of the open-source Android ecosystem and the libraries available for common
tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
Python
Django
FlaskEasebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs. We are focusing on building plug n play products including the payment infrastructure to solve
complete business problems. Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time.We have been consistently profitable and are constantly developing new innovative products, as a result, we are able to grow 4x over the past year alone. We are well capitalised and have recently closed a fundraise of $4M in March, 2021 from prominent VC
firms and angel investors. Easebuzz’s corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy. An equal opportunity employer, we welcome and encourage diversity in the workplace. One thing you can be sure of is that you will be surrounded by colleagues who are committed to helping each other grow. Easebuzz Pvt. Ltd. has its presence in Pune, Bangalore, Gurugram.
Job Description
We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all servers-side logic, ensuring high performance and responsiveness to requests from the front
end. At EaseBuzz, every individual is honed to be a leader and enjoys the freedom to make decisions that she/he sees fit to steer the organization closer towards its goals. We work in small, decentralized teams that promote independent authority and freedom to approach and solve problems creatively. This path nurtures the artisan in every individual and brings to fruition the vision of crafting purpose-built solutions for clients.
Benefits
● Transparent, Performance Driven Culture.
● Fun, Collaborative Team Environment
● Medical Benefits & Flexible work hours
Designation: Back End Developer
Experience: 2-4 yrs of development experience in Python
Responsibilities
● Requirement gathering & understanding, effort estimation, technical design,
project planning, and monitoring in an Agile environment.
● Full Software Development Lifecycle (Agile)
● Code reviews, test case reviews and ensure code developed meets the
requirements.
● Implementation of security and data protection
● Design and implementation of data storage solutions
● Carry out adaptive changes necessitated by changes in Business
Skills And Qualifications
● Proficient knowledge of Python
● Expertise in at least one popular Python framework (like Django/ Flask)
● Well versed with database queries like MySQL or Postgres, etc and have the ability to create database schemas that represent and support business processes
● Should possess in-depth knowledge of object-relational mapping
● Proficient understanding of code versioning tools, such as Git
● Basics of tuning application performance
● Integration of multiple data sources and databases into one system
● Experience with tools like Celery, Nginx, Gunicorn etc.
● Experience in Kafka writing Consumers and Producers would be a plus
point.
● Experience with AWS or GCP would be a plus point
● Experience in Microservices, Event-driven systems, Caching would be a plus point
Employment Type
Full Time
Laravel
PHPHiring Laravel Developers for Toolyt.
We are looking for an experienced Laravel Developer to join our tech team. You will be responsible for the back-end side of our web applications.
If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a Back-end developer, you’ll work closely with our engineers to ensure system consistency and improve the user experience.
You should be able to develop and maintain functional and stable web applications on Laravel
Responsibilities
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional web applications
- Troubleshoot and debug applications
- Perform UI tests to optimize performance
- Manage cutting-edge technologies to improve legacy applications
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, designers and system administrators to identify new features
- Follow emerging technologies
Requirements
- Experience in working on Laravel Framework (min 3 years)
- Proven work experience as a Back-end developer
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands on experience with programming languages like Java, Ruby, PHP and Python
- Working knowledge of CMS framework
- Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
- Excellent analytical and time management skills
- Teamwork skills with a problem-solving attitude
We are looking for a full-time Content Writer with excellent English writing skills. The work will entail writing product descriptions, website content, material for emailers & social media and developing company profile with appropriate information. The content will be used for apparel & clothing products and health & wellness products.
Freshers with excellent English writing skills are welcome to apply.
Responsibilities and Duties
- Able to come up with catchy liners to catch viewers’ attention
- Write clear and concise information for use in company and brand profiles
- Provide and update content for the website as needed
- Come up with theme content to be used in social media and emailers
- Proofread content before publication through various company channels
Qualifications and Skills
- Excellent English writing skills (A Must, with good command over English Grammar)
- Master’s Degree/Diploma in Journalism, Mass Communication, English or Creative Writing
- Creative bent of mind
Experience:
- Freshers and experienced, both are welcome to apply
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon