Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SaaS Labs
About
Company social profiles
Similar jobs
Java
React.jsWe are seeking a highly skilled Java full-stack developer with 5–8 years of experience to join our dynamic development team. The ideal candidate will have deep technical expertise across Java, Microservices, React/Redux, Kubernetes, DevOps tools, and GCP. You will work on designing and deploying full-stack applications that are robust, scalable, and aligned with business goals.
Key Responsibilities
- Design, develop, and deploy scalable full-stack applications using Java, React, and Redux
- Build microservices following SOLID principles
- Collaborate with cross-functional team,s including product owners, QA, BAs, and other engineers
- Write clean, maintainable, and efficient code
- Perform debugging, troubleshooting, and optimization
- Participate in code reviews and contribute to engineering best practices
- Stay updated on security, privacy, and compliance requirements
- Work in an Agile/Scrum environment using tools like JIRA and Confluence
Technical Skills Required
Frontend
- Strong proficiency in JavaScript and modern ES6 features
- Expertise in React.js with advanced knowledge of hooks (useCallback, useMemo, etc.)
- Solid understanding of Redux for state management
Backend
- Strong hands-on experience in Java
- Building and maintaining Microservices architectures
DevOps & Infrastructure
- Experience with CI/CD tools: Jenkins, Nexus, Maven, Ansible
- Terraform for infrastructure as code
- Containerization and orchestration using Docker and Kubernetes/GKE
- Experience with IAM, security roles, service accounts
Cloud
- Proficient with Google Cloud Platform (GCP) services
Database
- Hands-on experience with PostgreSQL, MySQL, BigQuery
Scripting
- Proficiency in Bash/Shell scripting and Python
Non-Technical Skills
- Strong communication and interpersonal skills
- Ability to work effectively in distributed teams across time zones
- Quick learner and adaptable to new technologies
- Team player with a collaborative mindset
- Ability to explain complex technical concepts to non-technical stakeholders
Nice to Have
- Experience with NetReveal / Detica
Why Join Us?
- 🚀 Challenging Projects: Be part of innovative solutions making a global impact
- 🌍 Global Exposure: Work with international teams and clients
- 📈 Career Growth: Clear pathways for professional advancement
- 🧘♂️ Flexible Work Options: Hybrid and remote flexibility to support work-life balance
- 💼 Competitive Compensation: Industry-leading salary and benefits
Deep Learning
Machine Learning (ML)Role: Data Scientist
Location: Bangalore (Remote)
Experience: 3+ years
Skills Required - Radiology, visual images, text, classical model, LLM multi model
JOB DESCRIPTION
We are seeking an experienced Data Scientist with a proven track record in Machine Learning, Deep Learning, and a demonstrated focus on Large Language Models (LLMs) to join our cutting-edge Data Science team. You will play a pivotal role in developing and deploying innovative AI solutions that drive real-world impact to patients and healthcare providers.
Responsibilities
• LLM Development and Fine-tuning: fine-tune, customize, and adapt large language models (e.g., GPT, Llama2, Mistral, etc.) for specific business applications and NLP tasks such as text classification, named entity recognition, sentiment analysis, summarization, and question answering. Experience in other transformer-based NLP models such as BERT, etc. will be an added advantage.
• Data Engineering: collaborate with data engineers to develop efficient data pipelines, ensuring the quality and integrity of large-scale text datasets used for LLM training and fine-tuning
• Experimentation and Evaluation: develop rigorous experimentation frameworks to evaluate model performance, identify areas for improvement, and inform model selection. Experience in LLM testing frameworks such as TruLens will be an added advantage.
• Production Deployment: work closely with MLOps and Data Engineering teams to integrate models into scalable production systems.
• Predictive Model Design and Implementation: leverage machine learning/deep learning and LLM methods to design, build, and deploy predictive models in oncology (e.g., survival models)
• Cross-functional Collaboration: partner with product managers, domain experts, and stakeholders to understand business needs and drive the successful implementation of data science solutions
• Knowledge Sharing: mentor junior team members and stay up to date with the latest advancements in machine learning and LLMs
Qualifications Required
• Doctoral or master’s degree in computer science, Data Science, Artificial Intelligence, or related field
• 5+ years of hands-on experience in designing, implementing, and deploying machine learning and deep learning models
• 12+ months of in-depth experience working with LLMs. Proficiency in Python and NLP-focused libraries (e.g., spaCy, NLTK, Transformers, TensorFlow/PyTorch).
• Experience working with cloud-based platforms (AWS, GCP, Azure)
Additional Skills
• Excellent problem-solving and analytical abilities
• Strong communication skills, both written and verbal
• Ability to thrive in a collaborative and fast-paced environment
Join as a crucial member of Fresh Prints’ Finance Team (Remote Working)
Fresh Prints is an NYC-based custom apparel company. We are one of the fastest-growing brands in the US with over 60% growth rate in the last decade. Our people are a critical factor in helping us achieve this growth.
We are looking for amazing people who would love to have international exposure and are interested in working for a popular New York-based company. We need a focused team player who has excellent communication skills and attention to detail. You’ll learn tons about a lot of different aspects of finance. And for the right person, this role offers an uncapped opportunity.
Description of the Role
As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue.
On a day-to-day basis, this means:
- Following up with customers on open and overdue invoices
- Handle case escalations and complex invoices
- Coordinating with Universities, Student organizations, and companies on invoice payments
- Tracking and reporting on overall collections metrics
- Applying check and Venmo payments to invoices
- Taking card payments over the phone
- Applying discounts and refunds to invoices
- The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value
Requirements
- 3+ years of experience in the Finance/Collections/Accounts Receivable field
- Excellent communication skills and proficiency in English are a must
- Customer centric
- Good problem-solving skills
Personal Attributes
- Proactive: You believe it’s always on you to make sure anything you do is a success.
- In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
- Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
- Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
- Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
- Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.
Compensation & Benefits
- Competitive annual salary
- Health Insurance
- Learning opportunities
- Working in a great culture
Details
- This is a WFH role
- Hours are Monday - Friday, 8:00 AM to 5 PM (EST)
At the end of the day, we’re confident that you’ll love this role because we’ll train you, set goals, and then give you the keys. You’ll be held directly responsible for driving results, the way you were for your own business. And you’ll do that surrounded by a team of incredibly talented, dedicated, and ambitious people who’ll challenge you to grow every day.
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
About Company
Our client is essentially a VC funded new age chemical distribution company that connects international buyers with high quality Indian manufacturers. It is founded by alumni of IIT-B, IIT-D, IIM-A.
Roles & Responsibilities:
• Will be responsible for providing a diligent and strategic approach to recruitment across a range of business divisions and job functions.
• The incumbent will be responsible for Sourcing, Assessment and managing the Interview process with all stakeholders.
• Liaison with business stakeholders and hiring managers for planning and successful execution of the hiring plan.
• Managing various sourcing channels like Employee referrals, Search partners, IJP, web portals and others effectively to close open positions within agreed timelines and cost.
• Strategizing innovative and effective ways to hire quality people
• Managing pre-joining activities by engaging offered candidates
Requirements:
• MBA or PG Diploma or any equivalent qualification.
• 5+ years of experience in managing end of end of TA process.
• Must be tech-savvy and work on software's.
• Should be well versed with LinkedIn Recruiter and other job boards.
• Excellent communication skills to build strong working relationships across a complex, matrix organization, with the ability to take the lead and provide advice and direction to internal stakeholders regarding recruitment processes.
• Creative thinker who can bring innovative solutions to improve processes and work methods
• Good analytical skills with the ability to collate, interpret and present data to impact and influence business decision making
Java
Kotlin
Android DevelopmentRequired:
- A minimum of 1 years of consulting and/or relevant industry experience
- Understanding of Android Framework and Android app development.
- Experience in developing android apps using Kotlin and latest frameworks
- Knowledge and understanding of Design-Patterns and Data Structures.
- Ability to develop Android applications using latest Frameworks like Retrofit, RxJava
- Ability to write Unit test cases using the frameworks.
- Knowledge about how to consume the REST API's
- Understanding of Git/BitBucket or any version control system
- Good written and verbal communication skills.
- B.E/B.Tech/MCA/MSC/MS
Preferred:
- Understanding and usage of latest android frameworks like JetPack, Android Architectural components
- Experience in mentoring the new team members and also the junior folks.
- Exposure to various mobile architectures (ex: MVC, MVP, MVVM, etc..)
- Experience in handling the Android app deployment process.
- Experience in working in Agile methodology
Docker
Kubernetes
JavascriptCompany: A technology products company, leading digital transformation for enterprises using blockchain. It offers services in Blockchain
application development, training &consulting and an innovative suite of specialized products for e-
Governance, Financial Services, Insurance, Sustainable Supply Chain & Healthcare.
Established in 2017 in Pune, Tech has raised Pre-Seed and Seed rounds
through Enemtech Capital and strategic investors globally. A Hyperledger Certified Service Provider (HCSP) &
Training partner (HTP), the company participates in open-source initiatives across the globe & has robust
technological alliances & partnerships with Hyperledger, Oracle, Amazon Web Services, IBM, Trust over IP
& Sovrin.
Skills : Hyperledger Fabric, Docker, Kubernettes, JavaScript
Responsibilities
· Designing, developing and testing blockchain systems.
· Candidates need to be very strong in Hyperledger Fabric, writing Chaincode using Golang, creating
REST APIs using Node & Typescript.
· Strong experience in data structures and algorithms, design patterns
· Develop Blockchain applications and REST services with Node.Js/Go/Java
· Keeping up with current blockchain technologies and cryptography methods.
· Work in high-paced agile environment
· Actively participate in the effort of defining development best practices, facilitate code reviews and
process improvements.
Qualifications
· Bachelor’s degree in Computer Science and 3+ years of experience in web + Blockchain development
· Good verbal and written communication skills.
· Design and implementation of Blockchain applications (using Hyperledger and/or Ethereum),
distributed ledger and smarting contracts.
· Experience in agile, iterative, and waterfall development environments
· Hands-on, technical, problem solver.
· Outstanding understanding of data structures and algorithms.
· Building high quality software using test-driven development practices in a high-paced agile
environment
Location : Hyderabad
Joining Date : ASAP
We offer exciting opportunities to learn new technologies and fast career growth path. We ensure a successful
career for our people.
PHP
Laravel
CodeIgniterPlay an active role in an agile team responsible to build a large and continuously growing rating software
Contribute to a pleasant as well as productive cooperation with the software development team and the product owners
Developing PHP applications based on the Laravel framework or any other PHP framework
Actively contribute to continual improvement by suggesting improvements
Writing clean, high-quality, high-performance, maintainable code
Design and implement automation for various test suites
Clear possibility but no necessity to contribute for all phases of software development process from technical design and delivery estimates to implementation, testing, defect management and support
Required Skills:
Sound professional experience in development of modern web applications with agile methods (Scrum)
Recent and 1-3 years of profound experience with Laravel or CodeIgniter
or anyother frame work
Expert level in PHP 7/8
Experience in SQL/MySQL
You are adept in handling REST APIs
Good knowledge of tools like npm, webpack
Excellent problem-solving and analytical skills
Experience architecting complex systems with pragmatic use of design patterns and SOLID principles
Fluent English language skills, both written and oral
- Understanding business priorities and customer insights and chart out design roadmaps.
- Making strategic design and user-experience decisions related to existing features, as well as innovative new products
- Defining clear user flows and UI specifications for the Engineering teams and helping in creating seamless and engaging user experiences
- Creating experience maps, user journeys and user flows to prototype unique interaction models and converts them into killer visual designs
- Breaking a long-term user experience vision down into concrete steps for agile development.
- Maintaining design consistency and coherence across the products
- Taking charge of complete user experience across products and building your team to accomplish the product vision
What you need to have:
- Pedigree - Graduation/ PG from Tier 1 design institutes including NIFT, NID, MIT, IIT
- Experience - Over 5 years of experience in developing consumer-facing products including Android, iOS and web applications.
- Experience on tools such as like Sketch, Photoshop, Illustrator, Figma, Adobe XD
- Product Mindset with design first thinking
- User empathy and attention to detail
- Strong communication skills
- Agility and endurance
- Awareness of latest industry trends
- Demonstrated track record of building excellent user experience designs
- Growth - We want to build from within. We look at you as a leader with the potential to make the company a decacorn.
- Exposure to all parts of the business - You will partner with every team, a unique opportunity to learn deeply about business
- Work with the best - Learn from the leaders who have pioneered in building the industry.
- Work with highly experienced, sharp and insanely ambitious colleagues
- High-growth startup & industry - has been a market leader in different segments of fin-tech and we see rapid growth to come in the following years.
Java
Spring BootLocation – Bangalore/Hyderabad
Job Roles & Responsibilities:
Full Stack Sr. Java Developer with competencies focused on :
• Experience in the Java 8 , Spring boot , Struct etc.
• Good Experience with AWS Cloud Platform and its related services.
• CI/CD deployments using GitLab and Docker Containers etc.
Here are few responsibilities on the job:
• Gather & analyse requirements , design, develop , test and perform root cause analysis.
• Actively participate in technical brainstorming session for solution building
• Provide technical guidance to team members if needed.
• Develop and Support Application Integration requirements etc.
• Participate in code reviews and design sessions etc.
Must Haves skillset : Java 8, Spring Boot , Microservices and AWS ; Should have worked with Offshore , mentor and coach them to deliver.
Secondary / Nice To Have : Java Structs Framework , Angular JS, Aurora Postgres.
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon