Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SaaS Labs
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AuxoAI is seeking a skilled and experienced Senior AI Engineers to join our dynamic team. The ideal candidate will have 5+ years of prior experience in software engineering. This role involves collaborating with cross-functional teams to drive innovation and deliver impactful AI-driven products. This role is responsible for implementing our strategic direction on AI, intelligent automation, and data-powered operations. This role will also guide the implementation of AI solutions across various projects, with an eye on AI governance.
Location - Mumbai/Bangalore/Hyderabad/Gurgaon (Hybrid - 3 Days a week in Office)
Responsibilities:
· AI/ML Solution Development: Design, develop, and deploy AI/ML technology stacks from concept to production and deployment
· Technical Leadership: Provide technical leadership and mentorship to junior engineers, guiding them in best practices and advanced techniques.
· Develop and optimize Generative AI workflows, including prompt engineering, fine-tuning, RAG and LLM-based applications.
· Work with Large Language Models (LLMs) such as Claude, Llama, Mistral, and GPT, ensuring efficient adaptation for various use cases.
· Design and implement AI-driven automation using agentic AI systems and orchestration frameworks like Autogen, LangGraph, and CrewAI.
· Leverage cloud AI infrastructure (AWS, Azure, GCP) for scalable deployment and performance tuning.
· Collaborate with cross-functional teams to deliver AI-driven solutions.
· Front ending customer discussions, customer engagement and success stories
· Collaborate with stakeholders to gather requirements and translate them into technical specifications
Requirements
Bachelor’s in computer science, Engineering, or a related field
· Overall 5+ year’s experience in software engineering and 2+ years of experience in AI/ML, with expertise in Generative AI and LLMs.
· Experience with AWS Bedrock or Azure OpenAI studio or similar enterprise AI environments
· Strong proficiency in Python and experience with AI/ML frameworks like PyTorch and TensorFlow
· Experience with containerization (e.g., Docker, Kubernetes), version control systems (e.g., Git) and software development methodologies (e.g., Agile, Scrum)
· Knowledge of advanced prompt engineering techniques
· Experience in AI workflow automation and model orchestration
· Hands-on experience with API development using Flask or Django
Note: Given the urgency of the role, we are currently prioritizing candidates who can join immediately or within 2-3 weeks.
Job Title: Field Sales Executive - Healthcare (Medical stake holders: Hospitals, Doctors,Pharmas outreach)
Location: Mumbai, Delhi, Bangalore, Kolkata, Chennai, Hyderabad, Pune, Ahmedabad
About Cureya:
Cureya is a leading provider of healthcare services, dedicated to empowering doctors and sharing their knowledge with the world. We offer comprehensive book writing, publishing, and marketing services to help medical professionals create impactful and informative books.
Job Description:
As a Field Sales Executive, you will play a crucial role in driving growth for Cureya by building relationships with key healthcare stakeholders and securing partnerships. Your responsibilities will include:
* Relationship Building: Establishing and maintaining strong relationships with hospitals, pharmaceutical companies, and individual doctors.
* MoU Signing: Negotiating and signing Memorandums of Understanding (MoUs) with healthcare stakeholders.
* Medical Stake Holders Outreach: Actively reaching out to Hospitals, Pharmas, Clinics in your assigned region or state.
* Sales Targets: Achieving weekly and monthly sales targets, including generating leads, conducting meetings, and closing deals.
* Commission Structure: Receiving a competitive commission based on performance.
Key Requirements:
* Proven experience in healthcare sales or a related field.
* Existing network of contacts within the medical community.
* Ability to travel extensively within your assigned region or state on a daily basis.
* Excellent communication and interpersonal skills
* Strong negotiation and persuasion abilities.
* Self-motivated and results-oriented.
* Ability to work independently and as part of a team.
* Ability to conduct Gmeet with Senior medical stakeholders.
Note:1 month contract period
Preferred Qualifications:
* Bachelor’s/ Masters degree in business, marketing, or a related field.
* Previous sales experience in Medical Domain.
Benefits:
* Competitive salary and commission structure.
* Opportunities for career growth and advancement.
* Flexible work arrangements.
* Supportive and collaborative work environment.
Join Cureya and make a meaningful impact on the healthcare industry!
Industry
- Wellness and Fitness Services
Employment Type Full-time
About Us
Design is at the heart of everything we do. We are ambitious to build a great global brand and we also take a lot of pride in having built a world-class product and continue to do so in a cutting edge field like Natural Language Understanding. Across both, design has played a crucial role so far and it will continue to be one of the most important hires for interface. Hence you will be working directly with the CEO.
Today, interface provides an out-of-the-box AI Assistant that acts as a “Personal Bank Teller” to help customers 24x7 through every step of the journey from a prospect to a customer. It is used by several financial institutions (FIs) across 5 countries spanning millions of conversations. Our customers have already witnessed over $50M+ ROI in just under 12 months.
Our vision is to put an AI-powered Personal Banking Assistant in everyone's pocket that not only helps with day-to-day banking needs but also helps with financial education to help each individual achieve financial wellness.
As a Lead Product Designer you will be in charge of :
- Platform - Our platform is a suite of tools that makes the underlying core technology usable for FIs and there are certain parts that will also be used by the customers of the FIs. So you have an opportunity to design for both B2B and B2C.
- Branding - All design aspects of creating, evolving and maintaining the brand
- Conversation Design Principles - You will create and own the Conversation Design Principles, which will be used by the rest of the teams to design how our AI Assistant will converse.
You can be a great fit if you are :
- Extremely self-motivated
- Ability to learn quickly
- Growth mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322">link)
- Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766">link)
- Passionate about the possibilities at the intersection of AI + Banking
- Worked in a startup of 5 to 30 employees
- Think like an engineer, empathize like an end-user
- 4+ years of experience in SaaS Product Design
- Experience in owning Product and Branding as a Full Stack Designer
- Experience in owning Conversation Design Principles previously is a plus otherwise you are a native English speaker who has an eye for UX with words and worry the UI/UX as we know today will not exist soon :)
At interface, just like many other companies, we have made mistakes as we grow. But we have learnt from it and have gotten better. And we thank all of our employees who provided genuine feedback on the forums like Glassdoor. For others, it has become a punching bag of sorts specifically former employees who have had short tenures with us. If this bothers you, we understand. But people who typically work in startups understand this happens.
We recommend you reach out to any of our employees who have stayed with us over an extended period if you would like to get an unbiased view if necessary.
Ruby on Rails (ROR)
Javascript
MongoDB
Java
Spring BootJava Developer JD -Tata Business Hub
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Sl. No |
Required Information |
Details |
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1. |
Role |
Java Developer |
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2 |
Required Technical Skill Set |
Java 8, J2EE, Spring/Hibernate |
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5 |
Location of Requirement |
India |
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Desired Competencies (Technical / Behavioral Competency) |
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Must-Have |
• Two to Six (2-6) years of hands on experience on Java/J2EE technical development. • At least One recent successful implementation experience using REST Services, JPA/Hibernate • Strong understanding of SQL and RDBMS development skills • Capable to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed • Ability to lead junior team members from technology as well as functional requirements perspective. • Excellent problem solving, troubleshooting, and analytical skills |
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Good-to-have |
• Have knowledge and hands on experience on front end technologies e.g. HTML, CSS3, TypeScript, JavaScript, Angular, Bootstrap etc. • Have knowledge of NodeJS |
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Responsibility of / Expectations from the role |
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• Adapting interface for modern internet applications using the latest front-end technologies. • Designing and developing user interfaces using Angular best practices. • Writing TypeScript, SCSS, and HTML. • Analysis of Documented Requirement • Preparing Documents (e.g. User Manual, Process Flow etc.) • Work with various teams (Delivery, Rollout, Security Testing Group etc.) for enabling the product/feature to end users. |
Javascript
NodeJS (Node.js)Desired Profile:
- Strong analytical skills -ability to turn business requirements into technical concepts and code
- Minimum 3 years experience in NodeJS(at least 3 projects with minimum 1 project as the sole lead developer)
- Deep knowledge of Javascript and Typescript (at least 2 years)
- Should have experiences with NestJS
- Experience with SCRUM/Agile Development
- At least worked in one microservice/cloud project
- Familiar with designing and implementing a CI/CD process (Azure DevOps plus)
- Testing and Documenting should be the day to day practice
- Experience with Azure & Serverless functions is a plus
- Experience with Monorepositories and Nx is a plus
- You will help hire, train, mentor and lead a team of highly capable engineers. You will also help in the development of the company's scalable microservices platform and geospatially-aware applications across multiple industries and form-factors.
- In this role, you must be able to multitask, quickly adapt to new development environments, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult and complex problems.
- You take pride and ownership in your work as well as the overall contributions of your team. You must also have the ability to take a system-wide understanding, recognize the use of system components and disparate technologies and be able to diagnose and debug components across an entire system.
- Your ability to communicate clearly and concisely (both written and verbal) is key, as is being a self-starter.
Primary Responsibilities :
- Build, train, mentor and lead a cross-functional agile team
- Help design, architect and develop advanced software solutions supporting multiple projects and initiatives
- Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
- Collaborate on or lead the development of technical design and specifications as required
- Establish and lead best practices in software engineering
- Mentor and grow new employees on your team
Skills & Requirements :
- Bachelor's Degree required, preferably in Computer Science or a related field
- 5+ years of software development experience using JavaScript, GoLang, Node.js or another object-oriented programming language
- 3+ years as an engineering lead or manager
- Experience with cloud technologies (AWS) and containerization
- Experience with a microservices architecture
- Excellent communication, collaboration, reporting, analytical and problem-solving skills
- Experience with PostgreSQL or other Relational Databases
- Test-driven development mindset and a focus on quality, scalability and performance
- Strong programming fundamentals and ability to produce high-quality code
JavaSpring Boot- 2+ years of experience on Java, Spring Boot, Hibernate in medium to large-scale projects
- Must have experience with at least some flavours of both SQL (MySQL, Postgres) and NoSQL (Kafka, MongoDB, ElasticSearch, NoSQL distributed cache system, DynamoDB etc), datastores in production
- Must have experience with Kafka or similar message queue systems in production
- Stellar problem solving skills
- Hunger to learn new things and ability to grasp new concepts quickly
- Ability to move quickly without breaking things too much (we are dreamers)
- Ability to work under immense pressure which is balanced by a sense of responsibility and ownership
- Should be able to groom juniors and take them to the next level
Java- Strong Java software development experience – with a focus on Java 8 & 9
- Experience with NoSql databases – ideally with MongoDB
- Experience implementing REST apis – ideally with JAX-RS
- Experience with Reactive Programming – ideally with RxJava
- Experience implementing unit tests
Preferred Qualifications
- Experience developing applications in fintech or established financial institutions
- Experience with microservice architectures
- Experience developing systems that can scale to large amounts of data
- Experience working in Agile Scrum
- Experience working on a globally distributed team
MongoDB
Express
AngularJS (1.x)
React.jsNodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon