
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

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Job Description
We are hiring a SEO Team Lead with 2–4 years of hands-on experience in managing on-page and off-page SEO activities. The ideal candidate should be capable of leading SEO strategy and execution while mentoring junior team members and collaborating across departments to improve search engine rankings and drive organic traffic.
Key Responsibilities
- Conduct keyword research aligned with business goals.
- Implement on-page SEO (meta tags, internal linking, URL structure, etc.).
- Execute off-page SEO (link building, guest posting, outreach).
- Monitor website performance using tools like Google Analytics, Search Console, SEMrush, and Ahrefs.
- Perform regular SEO audits and resolve technical issues with developers.
- Optimize content and coordinate with the content team for keyword alignment.
- Analyze competitors to identify SEO opportunities.
- Create monthly SEO performance reports with actionable insights.
- Apply the latest SEO algorithms and AI-based SEO techniques (must).
- Strong knowledge of Technical SEO, Google Search Console, and Core Web Vitals is essential.
- Stay updated with SEO trends and collaborate with tech teams to ensure SEO-friendly site structure.
- Handle client communication, participate in regular client calls to discuss progress, reports, and strategic planning.
Required Skills & Qualifications
- 2–4 years of hands-on experience in SEO (both on-page and off-page).
- Strong working knowledge of major SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Screaming Frog, etc.
- Good understanding of search engine algorithms and ranking factors.
- Familiarity with basic HTML/CSS and website structure for SEO troubleshooting.
- Experience with WordPress or other CMS platforms is a plus.
- Ability to manage multiple projects and meet deadlines.
- Strong analytical skills and the ability to interpret data to drive decisions.
- Excellent written and verbal communication skills.
- Experience in handling client calls and reporting is mandatory.
- Bachelor's degree in Marketing, Information Technology, Computer Science, or a related field is preferred.
Apply Now
If you're enthusiastic about SEO and want to be part of a passionate digital team, we’d love to hear from you!
Candidate will work in Sales Department too for generating business of Company by selling Digital Marketing Packages.
Candidate will be working on backend operations on the client's accounts at Amazon, Flipkart and Meesho.
Candidate should have knowledge of Excel Formulas.
Candidate should be an easy learner and needs to be clever enough to understand the backend process easily.
Candidate should be able to write and understand English.
Candidate should be smart enough to grab the training which will be provided here by our Organization.
Candidate should be open to learning whenever the need arises.
Candidate should be soft spoken while speaking to clients.
We are looking for a Curriculum Content Developer and Designer for Computer Science (Coding) subject from Grade 1 to 10. The curriculum Designer’s responsibilities include creating detailed, engaging curriculum and quality resources. You should be passionate about learning and aware of how digital technology has reshaped education. You should have excellent technical writing, research, and communication skills. Selected candidate will be responsible for grade wise content outlines, preparing detailed interactive content, examples, assessments, training modules, teachers manual etc.
Job Responsibilities:
- Conduct research and develop quality curricula and learning resources.
- Create stimulating lesson plans and recommend interesting additional resources.
- Develop a range of digital resources to optimize classroom learning.
- Write engaging content that allows learners to meet their learning goals
- Visualize and conceptualize graphics that suit the target audience
- Create high-quality assessment questions for evaluating students’ skills
- Create supplementary teacher and student guides, as well as resource packs.
- Collaborate with other writers, graphic designer, and web designers to create new learning resources.
- Create tests, exams and other formal and informal assessments to gauge the effectiveness of curriculum.
Skills Desired:
- Degree in Education and having excellent knowledge of HTML, CSS, JavaScript, Python, AI, ML, IoT and DBMS.
- Computer Science / IT teaching experience will add advantages
- Master’s degree preferable
- Excellent collaboration, and written and verbal communication skills.
- Willingness to learn new skills
- Strong digital and research skills.
- Strong planning skills, vision, creative intelligence.
Eligibility Criteria:
- Having 1-5 year of experience in similar domain.
- Appropriate educational background (minimum- Graduate in Computer Science /BE /B.Tech in Computer Science)
- Good knowledge in computer programming languages
Job Profile
Description: Business Development Manager – Marketplace
Qualification: MBA
Job Location: Surat, Gujarat. India
Experience: 3 To 5 Years
Responsibilities:
- Brainstorming to create new sales strategies
- Identifying sales and services that would appeal to new clients
- Creating sales pitches and proposals
- Executing Sales objectives
- Managing Client accounts
- Finding new sales leads on leading marketplaces like Upwork, Guru, Toptal, etc. and converting them to revenue
- Arranging business meetings and one-on-one conversations with prospective clients
- Attending networking events
- Preparing sales contracts; following company rules and guidelines
- Negotiating sales contracts
- Building trust and long-term relationships with clients/customers
- Managing records of sales, revenue, and other important data
- Making professional decisions in a fast-paced environment
- Motivating team members to exceed expected goals
- Developing ways to improve the customer experience and build customer loyalty
- Researching the market and industry trends
Requirements:
- 3 -5 years of experience with a proven track record in selling BPM or IT Services to Global Clients.
- MBA in sales, or relevant field
- Self-Motivated, Self-Confident, Self-Directed, Go-getter, and Achiever
- Eager to expand the company with new sales, clients, and territories
- Able to analyze data and sales statistics and translate results into better solutions
- Able to multi-task, prioritize, and manage time effectively
- Experienced at compiling and following strict budgets
- Experienced at preparing and presenting quarterly goals and forecasts for future projects
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
- Demonstrated and proven sales results
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Excellent verbal and written communication skills. Fluent communication in person, on the phone, and via email.
- Abide by all non-compete/non-solicit agreements
Founded in 2011 by Harvard and Stanford alumni, our client is Headquartered in Hyderabad with offices in India, UAE and USA, delivering live online training to learners across the world.
They have partnered with 200+ MNCs for training of their working professionals and also for their alumni placement. They have partnered with 60+ universities and autonomous colleges to upskill students via university programs integrated with skill-based offerings
What you will do:
- Complete and end to end management of training and capability building of learners in each cohort and simultaneously running cohorts
- Deep analysis of weekly progress of each individual learner and planning of remediation
- Being a mentor and guide to each individual learner, driving their strengths and addressing skill gaps so each candidate progresses to our standard of excellence in capability
- Planning and ensuring holistic readiness of all learning infrastructure including courseware, platform, labs, projects, domain based contextual learning and business (soft) skills (with support from content and other functions and leadership teams)
- Managing a team of trainers and other resources such as training assistants for optimum resource utilization and delivering best quality industry-relevant training
What you need to have:
- At least 10 years experience in training technical areas in computer science and data engineering or cloud
- Experience in managing trainers and managing training operations
- Clear and up to date understanding of job role requirements, talent requirements, especially in data driven technical job roles
- Strong delivery experience will be an added plus

Below is the JD
Key Responsibilities:
• Understanding of architecture and design across all systems
• Working proficiency in developmental toolsets
• Knowledge of industry wide technology trends and best practices
• Ability to work in large, collaborative teams to achieve organizational goals, and passionate about building an innovative culture
• Proficiency in one or more modern programming languages
• Understanding of software skills such as business analysis, development, maintenance and software improvement
• Understanding of full SDLC
• Work experience in an AGILE development environment
• To research and implement new technologies
• To work under project manager/lead and deploy the projects successfully
• Ability to work to deadlines & as a team member
• Should be able to understand and handle tasks independently
• Ability to work with multiple teams on multiple projects simultaneously
• Troubleshooting through resolution of technical issues and system errors
• Performing Unit testing and documentation
• Delivering project work to defined timescales and deadlines - Proactively reporting on project progress and issues
• Become a mentor and also be a learner amongst a high calibre team
Skills:
• Minimum 6+ years of Full stack software engineering
• Core Java / Design Patterns: Java 8 +, Multi-threading, Exception Handling, Defensive
Programming, Microservices, Java Design Patterns
• Software Frameworks: Spring Core Framework, Spring Boot, Spring Integration,
Apache Camel, Log4j 2.x / Logback
• Very good understanding of RDBMS & NoSQL databases likes Oracle, MySQL,
Postgres, MongoDB/Cassandra
• Strong hands on experience in Apache Camel
• Testing Frameworks: JUnit, Powermock / Mockito, Cucumber,
• Good knowledge of servers like Apache Tomcat, JBOSS, Wildfly.
• Messaging Protocols: Kafka, RabbitMQ, Active MQ, RESTful HTTP
• Database: DB2, Oracle, MySQL
• Distributed Cache: Hazelcast, Redis, Memcached, Gemfire
• AWS/Private Cloud, Docker/Kubernetes will be a plus.

- 2+ years of software development experience
- Experience designing, implementing and using web services in a Microservice Architecture
- Experience and a good understanding of Node.JS
- Experience in working with any JavaScript frameworks (React, Ember, Knockout, etc.)
- Familiar with relational & non-relational databases such as Postgres, Oracle, SQL Server, MySQL, Dynamo
- Familiar with CI (Continuous Integration) and CD (Continuous Delivery)
- Nice to have - Experience with AWS
- Nice to have - Experience working in an agile development process
- See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
- Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
- Be a perfectionist; you are not satisfied until your code is rock solid
- Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
- See the big picture; we write software to solve real business problems

