Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SaaS Labs
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Wissen Technology is hiring for Kubernetes Lead/Admin.
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- 7+ years of relevant experience in Kubernetes
- Must have hands on experience on Implementation, CI/CD pipeline, EKS architecture, ArgoCD & Statefulset services.
- Good to have exposure on scripting languages
- Should be open to work from Chennai
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Company profile:
Company Name : Wissen Technology
Group of companies in India : Wissen Technology & Wissen Infotech
Work Location - Bangalore
Website : www.wissen.com
Wissen Thought leadership : https://www.wissen.com/articles/
LinkedIn: https://www.linkedin.com/company/wissen-technology
Job Title:- Head of Analytics
Job Location:- Bangalore - On - site
About Qrata:
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up
We are currently scouting for Head of Analytics
Our Client Story:
Founded by a team of seasoned bankers with over 120 years of collective experience in banking, financial services and cards, encompassing strategy, operation, marketing, risk & technology, both in India and internationally.
We offer credit card processing Solution that can help you in effectively managing your credit card portfolio end-to-end. These solution are customized to meet the unique strategic, operational and compliance requirements of each bank.
1. Card Programs built for Everyone Limit assignment based on customer risk assessment & credit profiles including secured cards
2. Cards that can be used Everywhere. Through POS machines, UPI, E-Commerce websites
3. A Card for Everything Enable customer purchases, both large and small
4. Customized Card configurations Restrict usage based on merchant codes, location, amount limits etc
5. End-to-End Support We undertake the complete customer life cycle management right from KYC checks, onboarding, risk profiling, fraud control, billing and collections
6. Rewards Program Management We will manage the entire cards reward and customer loyalty programs for you
What you will do:
We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modelling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business
Qualification:
- Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field
- Proven experience (7+ years) in leading analytics teams in the credit card industry
- Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques
- Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL
- Experience with analytics tools such as SAS, SPSS, or Tableau
- Excellent leadership and team management skills, with a track record of building and developing high-performing teams
- Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle
- Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience
What you can expect:
1. Develop and implement Analytics Strategy:
o Define the analytics roadmap for the credit card business, aligning it with overall business objectives
o Identify key performance indicators (KPIs) and metrics to track the performance of the credit card business
o Collaborate with senior management and cross-functional teams to prioritize and execute analytics initiatives
2. Lead Data Analysis and Insights:
o Conduct in-depth analysis of credit card data, customer behaviour, and market trends to identify opportunities for business growth and risk mitigation
o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities
o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies
o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information
3. Drive Data Governance and Quality:
o Oversee data governance initiatives, ensuring data accuracy, consistency, and integrity across relevant systems and platforms
o Collaborate with IT teams to optimize data collection, integration, and storage processes to support advanced analytics capabilities
o Establish and enforce data privacy and security protocols to comply with regulatory requirements
4. Team Leadership and Collaboration:
o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning
o Provide guidance and mentorship to the team, promoting professional growth and development
o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives
5. Stay Updated on Industry Trends:
o Keep abreast of emerging trends, techniques, and technologies in analytics, credit card business, and the financial industry
o Leverage industry best practices to drive innovation and continuous improvement in analytics methodologies and tools
For more Opportunities Visit: Qrata Opportunities.
This is a full-time on-site role for a Technical Project Head with Project leadership & Agile Expertise. They will be responsible for the day-to-day management of projects, ensuring that timelines are met, budgets are adhered to, and communication with stakeholders is maintained. Project Leadership: Lead and manage cross-functional teams to ensure successful development & execution & define the overall architecture and technical direction for development projects Technical Expertise: Demonstrate a deep understanding & Oversee the backend services, databases, and third-party API integration & frontend technologies/tools. And best practices to effectively guide with budgeting & providing technical support to the development team along with assisting them in making architectural decisions. Task Assignment: Define project tasks, allocate resources, and delegate responsibilities to team members while considering their strengths and expertise & assessing the feasibility of cross-platform development, and deciding when to adopt it based on project requirements. Timelines and Milestones: Develop and communicate project timelines, milestones, and deliverables, ensuring alignment with expectations and company objectives. Risk Management: Identify potential project risks, devise mitigation strategies, and proactively address issues to keep the project on track while at the same time ensuring industry-standard security practices, authentication mechanisms, data encryption, and compliance with relevant privacy regulations. Status Updates: Regularly collect updates from team members, track project progress, and provide transparent status reports to stakeholders. Problem Solving: Swiftly addresses technical challenges, conflicts, and roadblocks, making data-driven decisions to ensure project momentum. Quality Assurance: Implement quality control measures to guarantee that the final product aligns with the project scope, technical standards, and requirements. Deadline Adherence: Employ effective time management strategies to meet project deadlines and exceed expectations. Documentation: Prepare the technical documentation, flow, and execution plan of the project including specifications & architecture. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred). Proven experience (5+ years) as a Senior IT Project Manager leading similar successful responsibilities mentioned above. Proficiency in frontend technologies such as HTML, CSS, JavaScript, and related frameworks. Strong knowledge of backend technologies such as databases (SQL, NoSQL), server-side scripting (PHP, Node.js, Python, etc.), API integrations & development. Solid understanding of project management methodologies (Agile, Scrum, etc.). Excellent leadership, interpersonal, and team-building & management skills.
Only Female Candidates
Looking for the Implementation Managers, Belgaum Location respectively who are excited to be part of our fast-paced, high-intensity work environment and work with the Delivery Leaders aligned with our Mission.
Our Mission 2025 is to transform the way learning is delivered by impacting 1 million+ children annually to get closer to our vision to democratize quality early education. This role will be an integral part of the growing Delivery Team who contribute to our mission to expand from our current set of 700 partner schools to 7000+ schools in 3 years by 2025.
Responsibilities
● Independently manage end to end implementation of Kreedo curriculum in 18 – 20 schools assigned in specific area/s.
● Visit each school monthly to observe and assess if schools are meeting the set parameters. ● Assist the teachers to identify areas of development and improvement.
● Write detailed observation reports based on the visits.
● Provide guidance to the school management to successfully implement Kreedo Curriculum
Requirements
● Excellent interpersonal skills
● Should be fairly fluent in English (Both Spoken and Written)
● Willing to travel
● Working knowledge of Microsoft Office Suite (Word and Excel) and Google Docs
● Desire to build a career in Early Childhood Education Note: Exposure to young children in a personal / professional capacity will also be an added advantage.
Experience
● Experience: 0 - 4 years of Experience in sales or training or delivery (post sales support), preferably from service industry.
● Education: Any Graduation / Post-Graduation (Bachelor / Master degree in Education / Early Childhood Education / Human Development will be an added advantage)
● Language Preference: English, Hindi & any Local Language ( Marathi)
● Job Location: Belgaum
Job Types: Full-time, Permanent
NodeJS (Node.js)
PostgreSQLJob Details:-
Designation - Backend Developer
Urgently required. (NP of maximum 15 days)
Location:- Mumbai
Experience:- 2-4 years.
Package Offered:- Rs.4,00,000/- to Rs.7,00,000/- pa.
Experience required in Node.js & PostgreSQL
Backend Developer
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- Participate in the entire application lifecycle, focusing on coding and debugging
- Must have a clear understanding of Databases
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Requirements
- Proven work experience as a Back-end developer
- Experience in Node.js, AWS, Postgres
- Familiar with building REST API
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands on experience with programming languages like Java
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Go Programming (Golang)
AngularJS (1.x)
React.jsBachelor’s degree in Computer Science or related field plus 3-8 Years of Full Stack experience
· 1+ Years of experience as a Go Developer
· Experience in ReactJS (most preferred) or AngularJS similar front end frameworks
· Experience with the Python or/and Golang (preferably both), SQL, and design/architectural
patterns
· Experience in Java or dotnet or other opensource technologies is an added advantage
· Hands-on experience on SQL, Query optimization, DB server migration
· Preferably experience in Postgre SQL or MySQL
· Knowledge of NOSQL databases will be an added advantage
· Experience in Cloud platforms like AWS, Azure with knowledge of containerization, Kubernetes is an
added advantage
· Knowledge of one or more programming languages along with HTML5/CSS3,Bootstrap
· Familiarity with architecture styles/APIs (REST, RPC)
· Understanding of Agile methodologies
· Experience with Threading, Multithreading and pipelines
· Experience in creating RESTful API’s With Golang or Python or Java in JSON, XMLs
· Experience with GitHub, Tortoise SVN Version Control
· Strong attention to detail
· Strong knowledge of asynchronous programming with the latest frameworks
· Excellent troubleshooting and communication skills
· Strong knowledge of unit testing frameworks
· Proven knowledge of ORM techniques
· Skill for writing reusable libraries Understanding of fundamental design principles for building a scalable
application
Responsibilities
· Participate in the entire development lifecycle, from planning through implementation, documentation,
testing, and deployment, all the way to monitoring
· Remain up to date with the terminology, concepts and best practices for coding
· Adaptable and ability to research and learn new technologies
· Produce high quality, maintainable code with great test coverage
· Develop technical interfaces, specifications, and architecture
· Experience in building architecture blueprints
· Solve complex performance problems and architectural challenges
· Assist software personnel in handling project-related work and other requirements
· Troubleshoot and debug applications.
· Serve as an expert on applications and provide technical support
· Test and deploy applications and systems
2. Making International calls to Top brands across the globe
3. Sending Sales proposals to client and closing sales.
Java5 years of architecture, design and programming experience preferably in fast-paced dynamic environment
Strong application design and implementation skills, solid understanding of the entire development cycle.
Strong background in Java/J2EE based application
Strong background in Spring/Spring boot based application
Strong background in Microservices based application
Experience working with Apache and/or Tomcat
Experience in transforming requirements to software design
Strong Experience with developing Java SAAS web applications.
Working experience in Industry Standard protocols related API Security including OAuth
Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.
Strong background working with Linux/UNIX environments.
Strong Shell scripting experience.
Working knowledge with Oracle, DB2 or MongoDB databases.
Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play. Strong agile/scrum development experience
Strong collaboration and communication skills within distributed project teams
Excellent written and verbal communication skills
and qualified innovative entrepreneurs, and start-ups.
Designing & managing Incubation and Acceleration programs
Provide high-quality coaching and advisory support to entrepreneurs.
Good understanding of the social entrepreneurship ecosystem.
Qualify and evaluate applicants for creativity, innovation, acceleration and investment stage.
Manage the day- to- day interaction with the Incubatees
Provide support to entrepreneurs across ideation, acceleration, investment and scale-up stage.
Ensure tight management of milestones and progress of entrepreneurs and start-up companies;
Develop, execute and own an operational and engagement strategy.
Provide continued strategic guidance to entrepreneurs in areas such as business
modeling, sales, and marketing, financing, fundraising, overall strategy, operations etc.
Be the switchboard for entrepreneurs to access relevant resources and connections
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon