
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

About SaaS Labs
About
Connect with the team
Similar jobs
Hiring: Sr. Security Consultant (L3) – Netskope & Proofpoint 🚨
📍 Location: Pune (Work from Office)
💼 Experience: 8+ Years
⏳ Notice Period: Immediate Joiners or candidates with up to 30 days' notice period only
We are hiring an experienced Sr. Security Consultant (L3) with strong expertise in Netskope and Proofpoint Email Security.
Mandatory Skills:
✔️ Netskope
✔️ Proofpoint Email Security
✔️ CASB
✔️ DLP (Data Loss Prevention)
✔️ Web Security / Secure Web Gateway (SWG)
Additional Skills:
• RBI • PAC • Proxy • SSL/TLS • VPN • DMARC • SPF • DKIM • Palo Alto • FortiGate
- Strong B2B Product Manager Profiles
- Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
- Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
- Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
- Mandatory (Company) - Product companies only (B2B preferred)
Preferred
- Preferred (Experience) – Prior experience as a developer or tech role is a plus
AI Lead (Backend Systems & Architecture)
This is not a feature-delivery role. This is an architecture, ownership, and AI systems leadership role.
At Techjays, we build production-grade AI platforms for global clients. We are looking for an AI Lead with strong backend engineering expertise—someone who can design, scale, and take complete ownership of intelligent systems end-to-end.
You will operate at the intersection of backend engineering, distributed systems, and applied AI, driving both technical direction and execution.
What You’ll Do
- Architect and scale backend systems powering AI-driven applications
- Design and implement AI workflows such as RAG pipelines, agents, and LLM integrations
- Own systems end-to-end: architecture, development, deployment, and scaling
- Build reliable, high-performance distributed systems
- Integrate and optimize LLMs (Claude, GPT, etc.) for real-world use cases
- Lead backend and AI initiatives with strong technical ownership
- Ensure performance, scalability, observability, and cost efficiency
- Mentor engineers and raise the technical bar across teams
- Collaborate with product and AI teams to build AI-native solutions
What We’re Looking For
- Proven experience in architecting and scaling backend systems end-to-end
- Strong expertise in Python (Django / Flask / FastAPI)
- Deep understanding of distributed systems and system design
- Hands-on experience with AWS or GCP in production environments
- Solid experience working with LLMs (Claude, GPT, etc.)
- Strong knowledge of:
- Retrieval-Augmented Generation (RAG)
- Vector databases (Pinecone, FAISS, Weaviate, etc.)
- Experience in building and managing microservices architectures
- Ability to lead teams, mentor engineers, and drive technical excellence
- Strong problem-solving skills with an ownership mindset
Nice to Have
- Experience building AI agents or autonomous systems
- Familiarity with real-time data systems or streaming (Kafka, etc.)
- Understanding of MLOps and AI system lifecycle
- Experience optimizing AI systems for latency, cost, and scalability
Who You Are
- You think in systems, not just features
- You take full ownership of what you build
- You are comfortable in fast-moving, ambiguous environments
- You stay updated with the latest advancements in AI and backend technologies
This role is ideal for someone who wants to lead, build, and scale AI-powered backend systems in production while driving real-world impact.
Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle
management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,
Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.
Dear Candidates,
We have an urgent opening for Baby Handler for Chennai Location.
Role: Baby Handler
Qualification: Any
Experience: Fresher – 1 Year
Salary: Best in the Industry
Notice Period: Immediate
Job Description:
· Well-talented freshers are highly welcomed.
· Can able to work in the hospitality field.
· Should have patience and knowledge in handling newborn babies.
· Ready to relocate to Chennai.
Thanks & Regards,
Dhanushka Dinakaran,
First Click Studios – Chennai
Responsibilities:
● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.
● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
● Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
● Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
● Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
Are you passionate in coding and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced talents (React JS / Node JS / MongoDB / Web3.js / Solidity developers) to join our team and start a revolution!
Key Responsibilities and Scope
- Framework development and integration
- Prototype and Proof of concept development
- Creation, configuration, and monitoring Shards sets. Architecture and capacity planning for MongoDB clusters.
- Assisting senior developers in detecting performance issues in the system by deploying MMS and MongoDB profilers
- Implementation of MongoDB advanced concepts like locking, transactions, indexes, Sharding, replication, schema design.
- Maintain MongoDB replication with replica set factors, arbiters, voting, priority, server distribution, slave delays.
Technical Skills
- Database & Languages: MongoDB, B-tree, MongoDB Profiler, Javascript, MongoDB Compass, Mongo Booster
- Others: Elastic Stack, MMS, MongoDB Management service
Qualifications and Experience location GMT+8 or GMT+5:30
- Ability to work remotely or on-site (if Malaysia)
- Executing elastic stack in production scale Passion for best design, developing, and coding practices
- Creating servers and databases for functionality
- Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
- Excellent debugging and optimization skills
- Unit/integration testing experience
- Experience in analyzing and visualizing the data along with data modeling
- Experience in upgrading different databases and also migration of data among multiple databases.
- Experience in MongoDB installation, patching, troubleshooting, performance, tracking/tuning, backup, and recovery in dynamic environments.
- Experience in managing the life cycle of MongoDB including sizing, automation, monitoring, and tuning
- Experience in working with MongoDB ops Manager, Cloud Manager, and Atlas Manager
- Experience in analyzing chunk migrations, splitting, and balancing across the clusters.
Develop back-end server that includes business logic linked to various data storage solutions
including database.
Design back-end server system by using technology appropriate for server environment.
Develop and maintain Rest services for Samsung Pay Develop RESTful services that are highly
scalable, available, maintainable
Skills :
Excellent Programming Skills
Strong problem-solving abilities
Analytical skills, and troubleshooting
Good understanding of algorithms, data structures, and performance optimization
methodsHands-on with Design, Coding, Debugging, and TestingExcellent Communication &
Interpersonal Skills, Team Player.
Programming Skills:
C/C++ and/ Java Jquery, Spring, Struts.Hibernate, Web Services, Web Security,
We are looking for Technology Lead who possesses a passion for pushing technologies to the limits and will work with our team to help build Snapwiz's next-generation platform. If you are a person who loves to face technical challenges, innovates consistently and is never satisfied with status-quo then this is the role for you.
Job Location: IBC Knowledge Park, Dairy Circle, Bannerghatta Road, Bangalore
Role:
• Design and build advanced applications from scratch keeping scalability and performance in mind
• A good handle on both client and server architecture
• Should be a quick learner and willing to go the extra mile in delivering the projects.
• Should be able to work with juniors; help and guide them as needed.
• Work on bug fixing and improving application performance.
• Comfortable in owning large scale products and continuously re-evaluating and innovating.
• A practical risk-taker, innovator and always curious.
Requirements:
• BE/ME/BTech/MTech degree in Computer Science, Engineering or a related subject
• 4 to 10 years overall experience
• Strong knowledge of Agile development (Scrum)
• Proven working experience in server-side
• Strong knowledge of any database technology like MySql and MongoDB
• Awareness of client-side technologies like
• Knowledge of algorithm and database queries
• Knowledge of the general tech landscape, architectures, trends, and emerging technologies.
About Company
Snapwiz was founded in 2010 by entrepreneurs who wanted to improve education and accelerate learning using technology and data analytics. Today Snapwiz platforms create personalized learning paths and build mastery of key skills and concepts. From kindergarten to college and beyond, our products help engage students and empower educators.
Snapwiz offers three platforms for different markets:
-Edulastic: personalized formative assessments for K-12 students, teachers, and school districts.
- Learning Spaces: digital courseware platform for higher education publishers including interactive textbooks, course communication, and adaptive practice and assessments.
- Glider: assessment and career development app that effectively matches technical professionals with jobs based on skills and competency.
More than 400,000 educators and 10 million students use our education platforms, and Glider helps top companies like Facebook, AT&T and Nutanix recruit and hire proven technical talent
https://snapwiz.com/" target="_blank">https://snapwiz.com/










