
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

About SaaS Labs
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Key Responsibilities
Lead Generation & Prospecting
- Identify and connect with potential clients through market research, cold calling, networking, and outreach.
- Generate a strong pipeline of leads across media sales, events, BTL campaigns, and digital marketing domains.
Client Engagement & Relationship Management
- Develop and nurture relationships with key decision-makers and stakeholders to understand their business requirements.
- Deliver compelling pitches and presentations tailored to client needs.
Sales Execution
- Achieve business targets by converting leads into long-term clients.
- Coordinate with internal teams to create proposals, quotations, and strategic sales plans.
Market Research & Analysis
- Conduct market research to understand industry trends, competitor activities, and client needs.
- Provide insights to tailor pitches and identify new business opportunities.
Relationship Management
- Develop and nurture long-term relationships with clients to ensure repeat business.
- Serve as the point of contact, delivering exceptional client support and ensuring satisfaction throughout the project lifecycle.
Campaign Planning Support
- Collaborate with internal teams to develop customized proposals and marketing strategies.
- Assist in executing BTL campaigns, digital initiatives, and events to drive client success.
Reporting & CRM Management
- Maintain accurate client and sales data in CRM tools.
- Provide regular updates on leads, opportunities, and sales performance to the leadership team.
We are in the lookout for a talented Content Writer to create compelling blog posts, white papers, product descriptions, social media content and web copy. We’re looking for someone who can expand our digital footprint and drive more value through online content. You should have had a proven track record of producing pieces that increase engagement and drive leads. This role requires high level of creativity, as well as the ability to use data-driven insights to write better material.
Your responsibilities:
• Creating concise, eye-catching, and innovative headlines and body copy
• Researching and organizing facts and sources
• Consistently brainstorming and collaborating with team for new ideas and strategies
• Building a following for brand on social media with creative work
• Researching markets and industries to compare and create content that is innovative and original
• Collaborating with campaign managers, creative team, and designers
• Writing a wide variety of topics for multiple platforms (website, blogs, articles, social updates, banners, case studies, guides, white papers, etc.)
• Be willing to answer any questions posted by their readers.
• Create content on e-books, podcasts etc.
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed
• Edit content produced by other members of the team
• Analyse content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content idea
Skill sets/Experience we require:
• Proven work experience as a Content Writer, copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• Knowledge of digital marketing tactics, including SEO, email marketing and web analytics
Pedigree:
• Bachelors/Masters in English, Journalism, Marketing or related field
Timings: 2:00 pm to 10:00 pm
Location: Work from Office, Lucknow
Working Days - 5 Days
Required Skills:
- HTML email creation & designing using Zoho Campaign
- Webinar: Run webinars using Zoho webinar and/or a similar platform
- Content creation: Ability to write blogs, scripts for videos, create infographics.
- Basic video editing skills
Responsibilities:
WEB PAGES:
Design and create webpages using Wix to enhance the company's online presence and user experience.
GRAPHIC DESIGNING:
● Generate engaging and visually appealing creatives for special occasions such as birthdays, holidays, and festivals using Canva.
● Design marketing materials and creatives for the company using Canva designs to maintain brand consistency and enhance brand awareness.
HTML EMAILS USING ZOHO CAMPAIGN:
1. Compile and curate 2 newsletters monthly.
2. Create Sales HTML emails monthly.
3. Coordinate with various departments to gather relevant information and updates for inclusion in the newsletter.
4. Manage the distribution and delivery of the monthly newsletter
WHO ARE We?
WeMakeScholars is a Fintech startup funded and supported by the Ministry of IT, Government of India. We help students get education loans to fund their studies abroad or in India by closely working with 14+ lenders, including public/private banks & NBFC. We currently get around 0.5 million unique visitors a month.
We are the market leader in the education finance segment. Last academic year, we disbursed around 5,000Cr, and this year, we'd be doing more than that. Our team has more than doubled in one year, from 70 to 180 members. Overall, we have seen tremendous growth year-on-year, in every aspect since our inception 7 years ago.
JOB DESCRIPTION
We strongly believe that eventually, every company has to become a tech company. As our website is the face of our company, we must have a strong, organically top-rank website on google to survive & grow in the long term. Since SEO plays an integral part in this, we have decided to invest more time & resources into it. We are looking for an SEO Specialist to be a part of our growth story and we like your profile for it.
You'll be working as the SEO Team Lead, with the assistance of our 6 members tech team, 4 members' content team, and 1 junior SEO Analyst. You will be directly reporting to our Chief Growth Officer who's got more than 11yrs experience with SEO.
IDEAL CANDIDATE
- 3yrs+ experience in SEO (preferably in consumer tech, e-commerce, banking, financial services or education segments)
- expertise in Google Analytics/SEMrush/similar web analytics platform
- well-versed with Google Algorithm updates
- Very high attention to detail, obsessed with the details & spotting opportunities to optimize
- Excellent communication (written and verbal) & interpersonal skills and a very high sense of ownership and integrity
JOB PERKS
With us, you not only get a competitive compensation package but also excellent career progression, healthy work-life balance, flexible working hours, leaves, work from home policies. Most importantly, working under our Senior SEO leadership, you'll have a steep learning curve and a great learning experience.
Package: Up to 20 LPA


Desired Experience
3+ years
Job Description
What You’ll Do
- Design financial systems for scale. Measure, plan, iterate.
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Setup and own the engineering architectures built around event sourcing, application sharding, database sharding, service communication mesh, etc.
- The tech: Go, Google Cloud Spanner, Kafka, Redis
What you bring to the table
- 3+ years of experience. Relevant experience is preferred.
- Knowledge of 2 common programming languages - Python & Go / Java & Node / Rust
- Comfortable in linux command line, AWS or GCP
- Strong unit test and debugging skills
- Great communication skills
Bonus if you have…
- Love building great products and engineering systems from scratch
- Are a Self-starter, Hustler and Curious to Learn
- Have an understanding of fundamental design principles behind a scalable application
- Thrive in an early-stage startup environment with less stability and more ambiguity
- Have an interest in financial products and/or cryptocurrency
Azure DeVops
On premises to Azure Migration
Docker, Kubernetes
Terraform CI CD pipeline
9+ Location
Budget – BG, Hyderabad, Remote , Hybrid –
Budget – up to 30 LPA

- The main roles and responsibilities would be:
- Deliver high quality mobile apps on Android platforms.
- Create best practice, drive initiatives to build reusable frameworks, components and solutions.
- Engage with the team to create a knowledge centre on Android.
- Minimum experience of 1 years needed. Ideally more than 2 years.
- Maps based apps.
- Payment gateway integration: (PayPal, Stripe, Paytm etc).
- Integration of webservices
- Marketplace apps
- Live Streaming
- Offline application development.
- Strong OO design and programming skills in Java
- Android SDK
- JSON/REST API
- Social Media APIs
- UML/Design Pattern
- Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
- Knowledge of android architecture component(LiveData etc).
- Working Experience on MMVM and MVP architecture
- Experience in SQL and NOSQL databases.
- Familiarity with cloud message APIs and push notifications
- Understanding of Googles Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git.
- Work closely with the leadership team to define roadmap and development plans
- Help define and implement standards and promote best practices for the Android development team
- Tackle daily challenges with your creative problem solving recommendations
- Mentor and contribute knowledge to the rest of the team and the organization
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with threading, and performance tuning
- Ability to understand business requirements and translate them into technical requirements
Responsibilities
- Provide the team with a vision of the project objectives
- Responsible for finalizing and documenting requirements from customer
- Implementing high-level requirements and to produce robust solutions, within predefined timelines, and scope limitations
- Spearhead and Co-ordinate development activity required for the Project (Automation scripts, Tool development, )
- Ensure Quality with on time delivery of agreed deliverable
Key Requirements
- Demonstrated expertise in a variety of application development, technology concepts,practices, and procedures
- Strong experience in Databases, SQL Programming, Data Conversion/Migration
- Good Experience in developing Automation scripts and using RPA tools
- Should have led a team and be able to mentor others to improve their skills
- Good Problem-Solving Ability and Analytical Skills
- Must have passion for their work


- You will be managing the recruitment process
- You will be responsible for Sourcing CVs as per job description & ICP through portals
- Attract and hire candidates through various channels and ensure timely hiring of the candidate.
- You will be responsible for uploading and updating candidatures in Applicant tracking system.
- You will be responsible for keeping continuous follow-up with the selected candidates
- You will be responsible for maintaining employee records
- You will be responsible for preparing offer letters
- You will be proficient in reviewing resumes and conducting recruitment interviews
- You will be responsible for background verification check via emails & phone numbers
- Should have good interpersonal skills to handle multiple roles

