
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

About SaaS Labs
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THE IDEAL CANDIDATE WILL BE SOMEONE WHO IS HANDLING A (MIN) TOPLINE OF 100CR+
SOME MUST HAVEs
Bachelor’s or Master’s degree in Technology, Finance, Business Administration, or a related field from a premier institution (e.g., IITs, IIMs, ISB preferred) is advantageous, though exceptional track records will be considered.
Professional Experience: 15+ Years of Leadership experience with at least 5 years in P&L role. Significant executive experience in e-commerce, enterprise technology, or industrial distribution, with a proven record of scaling businesses and driving profitability.
Enterprise & Strategic Sales: Demonstrable success in building C-suite relationships, managing complex B2B sales cycles, and executing strategic account management.
Investor & Board Interaction: Experience in managing investor relations, fundraising, and engaging with board-level stakeholders.
Experience:
Minimum 15+ years of leadership experience with at least 5 years in P&L roles.
Industry: Looking for candidates from B2B platforms, enterprise technology, or industrial distribution sectors only
Education: Candidates from premier institutions are preferred but not mandatory if offset by an exceptional track record.
Role Description
The Chief Executive Officer (CEO) will be the strategic architect and public face of Shakedeal, responsible for driving exponential growth, operational excellence, and market expansion.
The ideal leader will have deep expertise in e-commerce, enterprise technology, or industrial distribution, with a strong track record in scaling high-growth organizations and building C-suite relationships in large enterprises.
This role demands a performance-driven yet innovative leader who can cultivate an entrepreneurial culture and attract top talent in a competitive market.
Required Skills & Qualifications :-
● 5+ years of experience in B2B sales, with at least 3 years in a leadership or senior management role.
● Proven ability to close large, complex deals and achieve ambitious sales targets.
● Strong leadership, communication, and strategic thinking skills.
● In-depth knowledge of supply chain, warehousing, or logistics sectors.
● Bachelor's degree in Business, Sales, or a related field. MBA preferred.
Job Purpose and Impact
The Engineer Consultant, will join the Global Supply Chain team within the Digital Technology and Data function (also known as IT). As a Software Engineer you will provide best practice solutions to architect, design and develop new and existing digital solutions for the organization's digital portfolio. In this role, you will discover and deliver innovative solutions to complex and varied problems to enable the company's digital future. You will bring clarity to ambiguous scenarios and apply specialized, in depth, and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern best practices and technologies to the shared engineering community.
Key Accountabilities
- Apply innovative and advanced software engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied software solutions and incorporate security practices in newly developed and maintained applications.
- Lead peer code review sessions to review code, coach peers and ensure code quality.
- Take the lead in the assigned agile team to adopt agile philosophies, facilitate agile ceremonies and identify continuous improvement opportunities.
- Establish and incorporate the company's engineering and development best practices within the full software development lifecycle including coding standards, code reviews, source control management, building processes, testing and security principles, to deliver high quality code rapidly.
- Lead demonstration and continuous feedback sessions to improve development and help drive the long term vision.
- Build innovation in the engineering community by maintaining and sharing relevant technical approaches and modern skills.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Support critical supply chain applications on a rotational on-call basis as/if needed.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience.
- Minimum of four years of related work experience.
Preferred Qualifications
- Experience building Supply Chain applications and implementing Supply Chain software packages (SaaS/PaaS).
- Proven experience in automating pipelines for continuous integration, testing, delivery and security.
- Proven experience in architecting applications, databases, services or integrations.
- Experience with C3.ai and or/ o9 solutions.
- Proven ability to quickly learn new languages and platforms.
Roles and Responsibilities:The incumbent will be:
1.) Responsible for inbound/outbound prospect calls and convert them into sales.
2.) Sell products by establishing and developing relationships with prospects.
3.) Ability to convert high revenue leads.
4.) Ability to retain customers to increase repeat business.
5.) Customer identification, call planning, account management and closing.
6.) Maintain all clients contact details in CRM system (Clients Contacts, Call Reports, Price Quotes, Email Correspondence.
7.) Develop and maintain business plans to achieve sales targets.
Desired profile:
1. Graduate in any stream. Engineering graduates preferred.
2. Experience in online / telesales / telemarketing.
3. Proficiency in spoken English is a must.
4. Familiarity with e-commerce and its components
5. Knowledge on software like Zoho CRM, Salesforce is an added advantage.
6. Highly analytical, self-driven individuals preferred.


Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.
The ideal candidate will be responsible for developing highly scalable and secure code.
Responsibilities:-
-Able to take the Extreme Ownership of modules/product/projects
-Can handle calls with the client & customer to know their feedback
-Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Maintain product roadmap, release schedules, and architectural standards that ensure alignment with business objectives.
- Manage, Mentor, and coach a team of 6 -9 front-end engineers
- Build fast and efficient next-generation web applications
- Implement new features and optimize existing ones
- Collaborate with Designers to iterate on the design
- Work closely with Backend Engineers to integrate APIs and other services
- Find and address performance issues
- Identify and communicate front-end best practices
- Desire to learn and mentor the new joiners with the latest framework like svelte, vue etc
Desired Candidate Profile:
- 3-7 years of experience in software development with a focus on front-end- prior experience managing a team of at least 3 engineers
- Familiarity with server-side MVC web frameworks
- Solid understanding of JavaScript, libraries and tooling
- Excellent knowledge of Angular & React
- Strong grasp of HTML, CSS, and related web technologies
- Strong Computer Science fundamentals
- Awareness of cross-browser compatibility issues and performance considerations
- Demonstrated design and UX sensibilities
- Excellent knowledge of Relational Databases and SQL
- Strong problem-solving skills
Culture
- Fast-paced, intellectually stimulating, steep learning, and growth
- Close-knit, hardworking, supportive colleagues
- Challenging work
- Flat organization with no hierarchy
- If you like problem-solving, and love the latest technology, there are very few better places
How we are different
-We are a young and dynamic team who are obsessed with solving the business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to the business problem rather than technology
Why join us
-We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company ho are pretty much hands-on and have earlier built the Consumer application which is downloaded millions of time and are in a leadership position in companies like Samsung, Purplle, Loyalty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry
2. Make marketing plans for the business 3. Create content for multiple
social media pages like Facebook, Twitter, LinkedIn and Instagram
4. Understand the latest social media trends and use them while
posting
5. Build relationships with social media influencers
6. Keep up-to-date with what competitors are doing
7. Create social media reports
8. Should be able to create a landing page/ microsite using WordPress
9. Should be good at digital tools, keyword research
10. Should be able to do google ads campaign
11. Should be able to use Canva for campaigns.
12. Also be responsible for SEO.

SENIOR FULL STACK C# / .NET CORE DEVELOPER
WITH RELATIONAL DB EXPERTISE
PLEASE READ THIS JOB DESCRIPTION CAREFULLY. THIS POSITION REQUIRES A STAR SOFTWARE ENGINEER WITH AMBITION AND A DIVERSE RANGE OF TALENTS.
This is a SENIOR requiring a seasoned, driven developer with:
(1) >= 5 years coding experience
(2) Deep expertise in C# / .NET CORE;
(3) Extensive relational database knowledge;
(4) Drive, ambition, and business savvy to be a key member of a small team making critical strategic software development decisions;
(5) Drive and enthusiasm to code with aggressive feature development timelines;
(6) Ability, after COVID, to work in-office in Mumbai.
In this role, you will take over ownership of the .NET CORE back-end of a digital marketplace app. For the first two major projects, you will be:
(a) Designing and implementing an extensive database refactor to enable the creation of unlimited storefronts; and,
(b) Designing and implementing a financial transaction module.
We are looking for someone who can hit the ground running, spearheading these projects and more, drawing on experience with prior projects to confidently chart the path forward.
We are not looking for someone who will need to learn relational databases and financial transaction APIs on the job.
Qualifications:
- At least 3 years of work experience.
- Deep exposure to complex enterprise application development & maintenance.
- Excellent understanding of design patterns & principles.
- Best-practice oriented: Expert at optimizing and documenting best practices for software development and unit testing, and then ensuring that team members follow these practices.
- SQL DB expertise (architecture design, development, deployment, management, etc.)
- Ability to work as an individual contributor and as a collaborative team member.
- Enthusiastic to learn new technologies.
Preferred Qualifications:
- Understanding of UI technologies HTML, CSS
- Automated financial transaction experience (e.g. credit card, wire transfer, etc.)
Location: Delhi NCR/ Noida/Gurgaon.


Responsibilities:
- Design, develop, and maintain software applications.
- Go the extra mile to identify customer needs and pain-points.
- Relentless focus on delivering high quality, bug-free code.
- Help and mentor those around you to achieve the team and company goals.
- Closely work with the SRE and DevOps team to set up microservices infrastructure.
- Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
- Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
- Participate in application design, code reviews and documentation.
Requirements:
- Experience in agile development process.
- Excellent knowledge of HTML5, CSS3.
- Excellent knowledge of JavaScript.
- Experience with cross-browser, cross-platform and design constraints on the web
- Good understanding and experience of working on Vue.js/React.js.
- Prior experience building REST APIs
- Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
- Experience with AWS/GCP is a plus
- Knowledge of version control systems like GIT.
- Experience in developing automated unit and functional tests
- 3 - 6 years of experience with a Bachelor's in Computer Science or related field


Responsibilities and Duties:
- Designing and implementing new features and functionalities.
- Technical help in resolving the support requests.
- Creating and maintaining documentation of the work.
- Design & develop web based applications using PHP/MySQL
- For more details visit website
- Requirements and qualifications:
- Proficient in MySQL, PHP, JavaScript, HTML & CSS.
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Experience in creating WordPress plugins from scratch.
- Experience in writing test cases.
- Collaboration with the team.
- Manage project tasks, timelines, and communication.
- Write efficient, robust, and reusable code while adhering to WordPress coding standards.
- Object-oriented programming.
- Knowledge of developing web based applications using PHP/MySQL
Desired Candidate Profile
- Strong PHP/MySQL capabilities.
- Passion for programming
- Sound coding logic and analytical ability to design test scenarios and debug issues
- Keen interest in research about the latest web technologies and advancements
- Enthusiasm to learn new technologies and incorporate them into the new offerings/solutions
- Good capabilities in HTML, CSS, Javascript.
- Exposure in Coding frameworks or CMSes.
- Ability to work in teams.
- Ability to learn fast. Good communication skills





