Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SaaS Labs
About
Company social profiles
Similar jobs
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptJob Description: We are seeking a talented Java Full Stack Developer to join our team.
We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. As a Java Full Stack Developer, you will be responsible for designing, developing, and maintaining enterprise applications using Java and Angular.
You will collaborate with cross-functional teams to define, design, and ship new features, and you will work closely with Architects to ensure the technical feasibility of designs and implement them accordingly.
Required Skills:
- Exp. - 5 to 9 years.
- Experience in Core Java 8 and above, Spring (including Core, WebMvc, Batch, Cloud etc).
- Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
- Should be able to analyze, design, develop and test complex, low-latency client-facing applications.
- Develop user interfaces for modern web applications using Angular.
- Experience with HTML5, CSS3, and JavaScript.
- Good development experience with RDBMS, preferably DB2/Sybase databases.
- Good knowledge of multi-threading and high-volume server-side development.
- Basic working knowledge of Unix/Linux.
- Excellent problem solving and coding skills in Java.
- Strong interpersonal, communication and analytical skills.
- Should be able to express their design ideas and thoughts.
Good to have Skills:
- Prior experience in investment banking / capital markets.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Knowledge of DevOps practices and CI/CD pipelines.
- Familiarity with Agile methodologies.
- Contributions to open-source projects.
- Relevant certifications (e.g., Angular, Java).
Data Science
Machine Learning (ML)Role: Sr. Data Scientist
Exp: 4-8 Years
CTC: up to 25 LPA
Technical Skills:
● Strong programming skills in Python, with hands-on experience in deep learning frameworks like TensorFlow, PyTorch, or Keras.
● Familiarity with Databricks notebooks, MLflow, and Delta Lake for scalable machine learning workflows.
● Experience with MLOps best practices, including model versioning, CI/CD pipelines, and automated deployment.
● Proficiency in data preprocessing, augmentation, and handling large-scale image/video datasets.
● Solid understanding of computer vision algorithms, including CNNs, transfer learning, and transformer-based vision models (e.g., ViT).
● Exposure to natural language processing (NLP) techniques is a plus.
• Educational Qualifications:
- B.E./B.Tech/M.Tech/MCA in Computer Science, Electronics & Communication, Electrical Engineering, or a related field.
- A master’s degree in computer science, Artificial Intelligence, or a specialization in Deep Learning or Computer Vision is highly preferred
JavaAngular (2+)
Amazon Web Services (AWS)Job Description
We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.
Responsibilities:
Design, develop, and maintain the application.
Write clean, efficient, and reusable code.
Implement new features and functionality based on business requirements.
Participate in system and application architecture discussions.
Create technical designs and specifications for new features or enhancements.
Write and execute unit tests to ensure code quality.
Debug and resolve technical issues and software defects.
Conduct code reviews to ensure adherence to best practices.
Identify and fix vulnerabilities to ensure application integrity.
Working with the product owner to ensure seamless integration of user-facing elements.
Collaborating with DevOps teams for deployment and scaling.
Requirements:
Bachelor’s degree in computer science or information technology, or a related field.
Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.
Excellent problem-solving and debugging skills.
Strong communication and collaboration abilities to work effectively in a team environment.
Strong experience with Spring Boot 3, Java 17 or newer and Maven.
Skills & Requirements
Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.
Srijan Technologies is currently hiring for the Assistant Manager / Manager – Financial Reporting with WFH option. (Delhi Location).
Location: Delhi (Currently WFH Due to Covid-19)
Immediate Joiners or candidates with a notice period within 30 days are preferred.
Roles and Responsibilities:
What you will do:
Review of accounting, closing, entire AR / AP relationship.
Preparation of monthly financial statements and MIS
Preparation of various financial management and Business Metrics reports, including financial
planning and forecasting
Preparation of Quarterly and Annual Financials Statements as per IND-AS / IFRS
Preparation of Consolidated Financials Statements as per IND-AS / IFRS
Coordinating with secretarial team, internal audit and statutory auditors
Managing All statutory, Financial and Tax Compliances for various Foreign entities
ERP / QuickBooks implementation (automation/upgradation), process designing and
implementation
Working knowledge of monthly / Quarterly tax compliance
What you will need:
3+ years of Financial reporting & Auditing experience / 5+ years including Articleship
Strong Knowledge of Indian GAAP / IND-AS / IFRS / US GAAP
Strong Knowledge of MS-Excel , Tally ERP and QuickBooks
Qualification as CA / ICWA
Experience in Good Consulting Firms / Industry with IND-AS / IFRS implementation assignments
and conversion exercises.
Strong communication and interpersonal skills
International entities compliance experience would be an added advantage
What you will get
Industry best perks
Phenomenal work environment, with great growth opportunities
This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative, develop, and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test.
Key Responsibilities
- Perform impact/test analysis for the new features, feature-enhancements, and bug fixes.
- Conduct test design and test execution for functional/non-functional aspects of features / product.
- Hands-on execution for functional/non-functional aspects of features / product.
- Automate the tests to ensure repeatability of tests.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 1 to 4 year's experienced software quality professional.
- Experienced developing and executing test cases, scripts, plans and procedures to support various development methodologies.
- Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
- Knowledge & experience on java or python, selenium, Appium, etc. to perform the automation of websites and apps on desktop/handheld devices.
- Knowledge & experience on tools like JMeter, Gatling, locust to perform non-functional tests.
- Detailed and effective written communication skills for documenting the features tested and bugs found.
- Highly organized, detail oriented, extremely responsive candidate who would like to take up technical challenges.
- Self-motivated, works well independently and with others.
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at company
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Company works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Vue.jsAngularJS (1.x)Angular (2+)React.jsJavascriptDesign, build and configure applications to meet business process and application requirements.
Must have Skills :
Good to Have Skills :
Core Java, Rest API
Job Requirements :
Key Responsibilities :
Technical Experience :
A:Having strong experience in Core Java, React js B:Understanding of relational Oracle, SQL Server and NoSQL DBs Mongo or Cassandra C:Exposure on Cloud integration and Container services D:Clear concepts on HTML5, CSS3, JavaScript, JQuery D:Prior financial/banking experience is highly desirable
Professional Attributes :
A:Have very strong communication interpersonal skills able to interact with all levels in the organization B:Strong team player who takes initiative, well organized, structured C:Ability to work in a fast-paced environment adhere to strict deadlines D:Flexible, adaptable
JavascriptAngular (2+)
Python
NodeJS (Node.js)
MongoDBROLES AND RESPONSIBILITIES
- Open to adapt to new technologies.
- Ability to multi-task and work under pressure.
- Work with development teams and reporting managers to ideate software solutions
- Should have ability to understand Client requirements & deliver quality services based on those requirements.
- Excellent written and verbal communication skills required.
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
REQUIREMENTS
- Expertise in Angular 6/7 with 2+ Years’ experience is MUST.
- Proven experience as a Full Stack Developer or similar role.
- Experience developing web, mobile or hybrid applications.
- Knowledge of multiple front-end languages and libraries as HTML5, CSS3, JavaScript, XML, jQuery, JSON.
- Knowledge of JavaScript/Typescript frameworks as js.
- Familiarity with databases as MySQL, MongoDB and web servers with UI/UX design
- Experience on web application & RESTful web service
- Experience implementing testing platforms and unit tests.
- Job involves 80-90% hands-on coding.
- Good to have the knowledge of Cloud deployment AWS and Docker
YOUR ROLE SPECIFICATIONS
Areas of responsibility include but not limited to:
- Create and execute a strategy and roadmap to migrate to Dynamics 365 for all business units.
- Lead and support Trade & Logistics and Manufacturing process areas in MS Dynamics AX2012, across business units in 9+ countries.
- Interact with and manage key stakeholders in Supply Chain, Manufacturing and Sales functions to ensure seamless business execution and drive enhanced value from ERP and related IT solutions through process standardization and integration.
- Responsible for managing the MS Dynamics AX upgrades, enhancements, new functionalities, business case development and performance measurement as needed by the businesses from time-to-time.
- Evaluate and drive adoption of new technologies (like Bar Code based Inventory Management, Warehouse Management Systems, EDI interfaces with customers and 3PL partners, etc.) in Supply Chain and Manufacturing processes
- Evaluate and recommend business process improvement solutions using industry best practices.
- Manage Application Management Support (through a team from our IT Partner) for T&L and Manufacturing processes of MS Dynamics AX2012 currently and Dynamics 365 subsequently, ensuring adherence to agreed SLAs.
- Drive implementation and adoption of business analytics and KPIs using solutions like Data warehouse and Qlikview.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon